Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9814 Someone from WA thinks vodafone is a waste of my time at 1 Jan 2011 05:26:58 PM
I've only been with Vodafail for a couple of months but stupidly signed up 3 phones, two of which are locked into 24 month contracts.
Rubbish reception
No data
Call drop outs
I've been trying to call through and opted for a call back, half an hour later when I got the call back was put in hold for over half an hour and then hung up. Called back, stayed on hold for 30 minutes when I spoke to someone he admitted Vodafone were having network issues but could offer me no solution. He wanted to put me through to the technical dept and when I said I didn't want to be placed on hold he couldn't tell me how long the wait was. I asked to speak to his supervisor and without a response from him I have been placed on hold.
Rubbish reception
No data
Call drop outs
I've been trying to call through and opted for a call back, half an hour later when I got the call back was put in hold for over half an hour and then hung up. Called back, stayed on hold for 30 minutes when I spoke to someone he admitted Vodafone were having network issues but could offer me no solution. He wanted to put me through to the technical dept and when I said I didn't want to be placed on hold he couldn't tell me how long the wait was. I asked to speak to his supervisor and without a response from him I have been placed on hold.