Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9818 Someone from NSW thinks vodafone is going to call me for a change at 1 Jan 2011 05:58:17 PM
Open letter to Vodafail (also posted on Vodafones Facebook page):-
Your mobile broadband service - if you can call it that - is abysmal, to say the least.
But first, it is only appropriate that I start by stating that I only 'like' your company on Facebook because that's the only way I can start this thread. And Facebook is one of the few options I have left to communicate with you.
I far from like your company, your appauling customer service non-standards and your complete an inappropriate disregard for providing any level of service that you promote to proffer. But I digress.
When you were 3 you promised me the world. You couldn't deliver. When you transferred me to Vodafail you reluctantly apologised and promised me the world again with the added promise that the previous woes would never be repeated. They have been. Repeatedly. It took 4 months, constant phone calls, threats of legal action and contacting the police and TIO about your harrassment to make the 3 bills stop coming.
You've told me I was the only one with network issues. That there were no issues. That you'd oversubscribed your service. That things would get better. You've repeatedly put me on hold for hours. You've transferred my calls to the wrong department. You've hung up on me. You've told me you'll get back to me. That you'll investigate. You've offered pathetic discounts on a service that is barely useable at the best of times and often not useable at all. You've charged me for exceeding my limit the one month I managed to actually get a decent enough service level to use the internet despite months of not being able to use the internet allowance I've paid for in other months.
These are but a few of the lies and hurt and frustration that you have subjected me to. And now I learn I am not alone. In fact it would appear that I am a part of the majority.
So now I've stopped calling you. I've also stopped paying your bills. I can't get through to you on the phone to find out if you have a direct debit authority but I'm contacting the bank to make sure that if one exists it will be cancelled.
It's time for you to contact me. So now I'm waiting for you calls. So I can put you on hold. And hang up on you. And transfer you to the wrong department. Then one day I'll answer and I expect an apology. A big one. With bells and whistles.
In the meantime, I'd appreciate it if you would fix my internet, so I can use all the internet time I've paid for in the past and never managed to get access to. Then you should call me so we can discuss the closure of my account with no penalty to avoid yet another complaint to the TIO.
Your mobile broadband service - if you can call it that - is abysmal, to say the least.
But first, it is only appropriate that I start by stating that I only 'like' your company on Facebook because that's the only way I can start this thread. And Facebook is one of the few options I have left to communicate with you.
I far from like your company, your appauling customer service non-standards and your complete an inappropriate disregard for providing any level of service that you promote to proffer. But I digress.
When you were 3 you promised me the world. You couldn't deliver. When you transferred me to Vodafail you reluctantly apologised and promised me the world again with the added promise that the previous woes would never be repeated. They have been. Repeatedly. It took 4 months, constant phone calls, threats of legal action and contacting the police and TIO about your harrassment to make the 3 bills stop coming.
You've told me I was the only one with network issues. That there were no issues. That you'd oversubscribed your service. That things would get better. You've repeatedly put me on hold for hours. You've transferred my calls to the wrong department. You've hung up on me. You've told me you'll get back to me. That you'll investigate. You've offered pathetic discounts on a service that is barely useable at the best of times and often not useable at all. You've charged me for exceeding my limit the one month I managed to actually get a decent enough service level to use the internet despite months of not being able to use the internet allowance I've paid for in other months.
These are but a few of the lies and hurt and frustration that you have subjected me to. And now I learn I am not alone. In fact it would appear that I am a part of the majority.
So now I've stopped calling you. I've also stopped paying your bills. I can't get through to you on the phone to find out if you have a direct debit authority but I'm contacting the bank to make sure that if one exists it will be cancelled.
It's time for you to contact me. So now I'm waiting for you calls. So I can put you on hold. And hang up on you. And transfer you to the wrong department. Then one day I'll answer and I expect an apology. A big one. With bells and whistles.
In the meantime, I'd appreciate it if you would fix my internet, so I can use all the internet time I've paid for in the past and never managed to get access to. Then you should call me so we can discuss the closure of my account with no penalty to avoid yet another complaint to the TIO.