Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9820 Someone from NSW thinks vodafone is a major fail at 1 Jan 2011 06:45:36 PM
Excessive phone bills, non-existant wireless internet coverage (in North Sydney), extremely poor customer service and being kept on hold for hours while being "cold transferred" to different departments and different customer service queues to deal with issues.
Out of contract now but wanted to unlock my phone today - they tried to charge me $50 to unlock a phone that was already paid off. Got it after hours of discussions with CS, Supervisors and Managers. Wasn't happy about having to explain the situation at least four times to each customer service representative and being kept on hold for 50 minutes.
Would also like to include my short experience as a temp employee at Chatswood Head Office where I was treated in a disgraceful manner. I was given an initial run down on the job then left to my own devices with no support staff network and no staff available with knowledge of my job role, office floor procedures or any IT troubleshooting (they had just fired the only IT guy!!!!). No staff member around was able to help with any issues raised - was always told to call a different staff member, however nobody could help with anything. Was fired on the spot on Day 3 because supposedly I hadn't handled a situation well - would have been nice to have some team support. They were just so rude.
Left Vodafone as a customer immediately after - only way to do it though was to stop paying bills and have them cut off my service and pay a debt collector. (It worked, but I wouldn't recommend it. Credit is cleared in full).
Out of contract now but wanted to unlock my phone today - they tried to charge me $50 to unlock a phone that was already paid off. Got it after hours of discussions with CS, Supervisors and Managers. Wasn't happy about having to explain the situation at least four times to each customer service representative and being kept on hold for 50 minutes.
Would also like to include my short experience as a temp employee at Chatswood Head Office where I was treated in a disgraceful manner. I was given an initial run down on the job then left to my own devices with no support staff network and no staff available with knowledge of my job role, office floor procedures or any IT troubleshooting (they had just fired the only IT guy!!!!). No staff member around was able to help with any issues raised - was always told to call a different staff member, however nobody could help with anything. Was fired on the spot on Day 3 because supposedly I hadn't handled a situation well - would have been nice to have some team support. They were just so rude.
Left Vodafone as a customer immediately after - only way to do it though was to stop paying bills and have them cut off my service and pay a debt collector. (It worked, but I wouldn't recommend it. Credit is cleared in full).
1 Jan 2011 08:00:22 PM: used to work for Samsung some moons ago, and we were the ones getting the unlocking fees on our handsets as part of our contract with Vodafone, OPTUS and TELSTRA