Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9832 Someone from TAS thinks vodafone is at 1 Jan 2011 07:30:12 PM
The Launceston VodaFone sales person ASSURED me I would get 3G reception in my suburb on an iPhone 3GS. From my house I can SEE the tower, direct line of sight, no obstructions, NO 3G. All I get is 1 or 2 bars on the EDGE network if I am lucky to get ANY reception at all! I get NO reception EVER at my work which is a mere 3km away from the tower, also line of sight. My SMS messages arrive hours, sometimes even days after they were sent to me. Every time I try to log into my VodaFone account on the website to pay or check my bill the incompetent idiots have changed my password WITHOUT notifying me, this happens on a daily basis and every time it occurs I have to put up with a 1990's University experiment known as Lara for 2 or 3 minutes before speaking to someone who doesn't understand that I want my website login password reset and NOT the handset pin.
Unfortunately you can not speak to anyone higher than a call centre operator so attempting to complain about being stuck in a 24 month contract that was promised to deliver only to fail is very frustrating.
Unfortunately you can not speak to anyone higher than a call centre operator so attempting to complain about being stuck in a 24 month contract that was promised to deliver only to fail is very frustrating.
Sure Vodafone needed to pull their thumbs out sooner with apologizing and advising, but there is there still this told you so style pointing out of things, its not a secret it's just becoming pointing out the obvious now.
So, your issue of not getting 3G signal would therefore be directly related to your phone, not the network.
Also, just because you can see a tower, doesn't mean it's a Vodafone one.