26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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9835 Someone from QLD thinks vodafone is at 1 Jan 2011 08:07:46 PM
My issue with vodafone is with regard to a prepaid service. I would send a message, it would tell me it failed, so I would send it again. This would happen often. Often the intended recipient would never get a message from me at all, but more often than that they would receive the same message from me up to 7 times. Even when I only sent it once. I can never be contacted, people are always telling me when they ring me it goes straight to voicemail. When I call my sisters who are both vodafone subscribers, it goes straight to their voicemail as well.

I have had no issues with vodafone and their service up until the last two months. It was driving me batty! I wonder how many dollars of credit I wasted resending messages that never made it. I HATE that I cannot be contacted via phone call.

I cannot rely solely on text, as they too are unreliable and are never delivered as they are sent. Hours later I've received text messages. It's ridiculous.