Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9839 Someone from VIC thinks vodafone is Facing a shit storm of their own making at 1 Jan 2011 08:15:11 PM
One would hope that Vodafone (and other large companies) have learnt from this monumental PR disaster. In the text books that will be written about this episode Vodaphone will be used as example of Exactly How Not To Respond To major technical problems with service delivery.
The woeful network problems from black spits to dropouts, billing issues and customers being locked out would be bad enough in isolation. But what has made this situation ten fold worse is the way they failed to 1/ initially listen to the flood of complaints and 2/ respond to these legitimate concerns.
How did it come to this. I'm convinced that the out sourcing of their call centres meant that they lost that crucial direct connection to their customers. If the customer team had been kept in house I'm sure the avalanche of complaints would have been brought to the attention of senior management much sooner, well before the need for a web site like this became overwhelming.
Vodafone only have themselves to blame.
The woeful network problems from black spits to dropouts, billing issues and customers being locked out would be bad enough in isolation. But what has made this situation ten fold worse is the way they failed to 1/ initially listen to the flood of complaints and 2/ respond to these legitimate concerns.
How did it come to this. I'm convinced that the out sourcing of their call centres meant that they lost that crucial direct connection to their customers. If the customer team had been kept in house I'm sure the avalanche of complaints would have been brought to the attention of senior management much sooner, well before the need for a web site like this became overwhelming.
Vodafone only have themselves to blame.
2 Jan 2011 05:42:44 PM: ALL Telcos are out sourced