Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9843 Someone from WA thinks vodafone is Completely at 1 Jan 2011 08:31:39 PM
Every call i make or receive either drops out or experiences some issues. Some attemps to call i make dont even go through. I regularly lose reception when a couple of km's from the perth CBD.
I do not receive a reasonable proportion of sms's until a few days later. mms's substantially longer.
I use the internet tethering on my iphone for my home internet use. Currently the broadband works a max 10% of the time. and when it does it cuts out every minute or so and is terribly slow. The 2g internet is fine but thats not what i pay for.
I live less than 4km's from Perth CBD. There is a tower approx 1km on a massive hill from me. I can see it if i went out the front of my house. and no f*cken reception?
The fact we are all paying for their services and the fact they are not delivering their services as outlined in the contract is a joke. I want out of vodafone asap.
I wouldnt expect to keep my job if i only worked less than 10% of the time. so why should vodafone be different? As such, i will not pay them when they are not doing their job.
BTW customer service was a joke. waited 2 hours for the call back (although i must admit the call back idea is a good one - not sure if this is a common thing its just the first time ive experienced it). in the end all i got told was reset the phone - which made no difference.
So i currently write this using crappy 2g speeds. takes several minutes for a page to load. seems slower than i remember the old 56kb modems on dial up connection used to be.
We signed a contract stating we will pay $XXX for them providing YYY. If they dont provide YYY thats a breach of the contact. they dont care about that but. I garantee as soon as we stop paying $XXX theyll be chasing us for every cent!
I do not receive a reasonable proportion of sms's until a few days later. mms's substantially longer.
I use the internet tethering on my iphone for my home internet use. Currently the broadband works a max 10% of the time. and when it does it cuts out every minute or so and is terribly slow. The 2g internet is fine but thats not what i pay for.
I live less than 4km's from Perth CBD. There is a tower approx 1km on a massive hill from me. I can see it if i went out the front of my house. and no f*cken reception?
The fact we are all paying for their services and the fact they are not delivering their services as outlined in the contract is a joke. I want out of vodafone asap.
I wouldnt expect to keep my job if i only worked less than 10% of the time. so why should vodafone be different? As such, i will not pay them when they are not doing their job.
BTW customer service was a joke. waited 2 hours for the call back (although i must admit the call back idea is a good one - not sure if this is a common thing its just the first time ive experienced it). in the end all i got told was reset the phone - which made no difference.
So i currently write this using crappy 2g speeds. takes several minutes for a page to load. seems slower than i remember the old 56kb modems on dial up connection used to be.
We signed a contract stating we will pay $XXX for them providing YYY. If they dont provide YYY thats a breach of the contact. they dont care about that but. I garantee as soon as we stop paying $XXX theyll be chasing us for every cent!
2 Jan 2011 07:10:32 AM: RIght on the money. these guys are taking us all for a ride.......then have the gaul to throw million dollar XMAS parties where they all pat themselves on the back for another year well done! These guys are a joke. I have 6 months to go on my contract then its asta lavista baby!