Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9881 Someone from QLD thinks vodafone is Lower than crap at 2 Jan 2011 08:11:43 AM
24 month contract with iPhone 4. Lost calls, no voicemail, late voicemail, no 3G Internet, unable to reach customer support, if I do reach customer support it takes well over an hour, then it takes me half an hour to explain faults and they put me on hold, and mysteriously the call ends. Pathetic! I run an upholstery business, with my mobile as contact number, and have lost a lot of prospective customers. Vodafone have let us down!
2 Jan 2011 08:20:15 AM: Business and vodafone do not mix. I have also lost so much work.
2 Jan 2011 08:20:40 AM: FAIL, FAIL, FAIL VODAFONE
2 Jan 2011 08:50:28 AM: under service and competition laws Vodaphone are responsible for any loss of business due to failed service
2 Jan 2011 08:59:59 AM: How do you also explain to friends over and over that you're not ignoring them, you didn't get the message that they called until 3 days later, as your phone never actually rang, or recorded a 'missed call'. I've missed many social events due to this network. Paying for Pain....
2 Jan 2011 09:11:54 AM: Are u sure, does that mean "most painful 5338" is entitled to comp for losses?
2 Jan 2011 10:16:49 AM: But they reckon contract covers them, apparently states that they don't guarantee coverage all the time?
2 Jan 2011 11:12:49 AM: So does that mean under service and competition laws Vodafone are responsible for any loss of business due to failed service?
2 Jan 2011 11:20:00 AM: Vodaphone are fully aware of what's happening and it is solely their responsibility to fix the problem and pay compensation for what they have done...it is in their communications service contract...my contract finished in August and I forced them to compensate my bills by over $1,000 over the term of the contract...they were willing to allow me out of my contract 6 months early....I have been hounding them ever since...they are not game enough to shut me down especially as I have daily logs of their service which will win this class action in court....I persist and annoy the crap out of them...you all should do the same....the issue I am dealing with at present is the Indian Call centre....and why are both free call numbers (1555 & 1557) are out of the country....when at least 1 should be here.....Vodafail I am here to pester you and pester you I will....
2 Jan 2011 11:23:16 AM: I have thought about putting up a booster aerial in my area....but @ $300,000.00 I want my money back from the Telco's who access it....maybe that is an option for people to think about....if enough can band together...anyone with ideas...please display them...we will win eventually....
2 Jan 2011 04:51:16 PM: I have thought about putting up a booster aerial in my area....but @ $300,000.00 I want my money back from the Telco's who access it....maybe that is an option for people to think about....if enough can band together...anyone with ideas...please display them...we will win eventually....