Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
|ACT (1140)||Everywhere (19206)||NSW (7557)||NT (170)||QLD (3578)||SA (987)||Somewhere else (224)||TAS (242)||VIC (3573)||WA (1735)|
991 Someone from NSW thinks vodafone is dismal at 19 Dec 2010 11:13:48 AM
I went to Telstra after Vfone would not fix the problem of dropped calls, service interruptions and dismal download speed, only fob me off with tests and stalling (read go away) responses. I kept a Singapore Starhub phone and it would serve as a check to see if Vodafone, Optus or Telstra had service at my home office. It corroborated my assertion Vfone did not have continuous reliable service in my neighborhood. Complaining took too much time, offered insults to my phone skills and was a waste of time. I now want to dump my account but have not done so as I fear another imbroglio. I was with Vodafone for 15 years (remember Digicall?) and it worked well overseas but in the year 2010 it did not work in my neighborhood satisfactorily.