Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9928 Someone from NSW thinks vodafone is EPIC FAIL !!!! at 2 Jan 2011 12:34:18 PM
I'm really sick of not being able to make calls when ever I want. If I see "Call Failed" come up on my screen again I think I'm going to scream. Their technical department has advised me that by turning my 3G enable to off then restarting my phone, I should be able to make calls. BUT I have to do this every 3-5 HOURS!!!
I pay for good service, and should now be free to move to another carrier free of charge because of your pathetic service.
My first call the "customer care" line was 1hr 25mins before i got to speak with someone, and was greeted with "we'll call you back". You could try to call me back, but your service is so pathetic it went straight through to my voicemail, where I was told to call the customer care line on 1555. Great! Another 30mins on hold FROM MY GIRLFRIEND's phone because your reception is too unreliable.
Your customer care guys all sound like politicians, always dancing around the truth.
I feel sorry for them, having to listen to sooo many angry ripped off customers.
Gimme a break, and a refund.
EPIC FAIL
I'm really sick of not being able to make calls when ever I want. If I see "Call Failed" come up on my screen again I think I'm going to scream. Their technical department has advised me that by turning my 3G enable to off then restarting my phone, I should be able to make calls. BUT I have to do this every 3-5 HOURS!!!
I pay for good service, and should now be free to move to another carrier free of charge because of your pathetic service.
My first call the "customer care" line was 1hr 25mins before i got to speak with someone, and was greeted with "we'll call you back". You could try to call me back, but your service is so pathetic it went straight through to my voicemail, where I was told to call the customer care line on 1555. Great! Another 30mins on hold FROM MY GIRLFRIEND's phone because your reception is too unreliable.
Your customer care guys all sound like politicians, always dancing around the truth.
I feel sorry for them, having to listen to sooo many angry ripped off customers.
Gimme a break, and a refund.
EPIC FAIL
2 Jan 2011 12:49:35 PM: No no no,you need to take sim out and re insert. This (aparently)fixes everything and compensates for the lack of infrastructure and shortage of competant engineers.