Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9929 Someone from QLD thinks vodafone is hopeless wireless coverage at 2 Jan 2011 12:55:14 PM
Contacted Vodaphone and complained about poor coverage = we only hve access if we go outside the house to the end of the garden! They asked me to follow some of their instructions by phone - in the end suggested that maybe the wireless modem was not functioning properly = went to the local vodaphone shop and purchased another - absolutly no difference! Last phone call to vodaphone - they offered us 3 free months for internet (we alos have 2 mobile phones which are average for coverage, at best). Have tried to call back to get the 3 free months but do noyt have the patience to sit on the line for another 45 minutes.
Surely if you get lousy coverage you should be able to cancel your plan without penalty! Can't wait for the end of the plan in 11 months.
Surely if you get lousy coverage you should be able to cancel your plan without penalty! Can't wait for the end of the plan in 11 months.
2 Jan 2011 01:15:46 PM: completely agree - i am in Townsville - largest city north of brisbane - live in the centre and can see the communications tower! Hopeless wireless coverage and poor customer service - always promising that it will be better "in a few months". Give us the money back Vodafail! Any other business refunds a citomer's money of the product is faulty! And Vodaphone Wireless is Faulty!
2 Jan 2011 01:26:57 PM: Hey - i'm from townsville too - Annandale - the second largest suburb and close to all the towers! Why don't Vodaphone just start being honest and telling the truth about if and when wireless coverage will ever improve.