26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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9939 Someone from VIC thinks vodafone is completely. at 2 Jan 2011 01:47:51 PM
I have been fighting with vodafone since October 18th, 2010. they charged me twice ($49 pre-paid) and are denying to have done it, despite my bank records proving otherwise.

Since then I have been emailing back and forth, as actually speaking to someone on the phone proved close to impossible.
I recieved an email stating that since they had not had a responce from me within the past 162 (approx) hours and they will be closing the "case" and marking it as "solved".
To which I wrote back CLEARLY stating that this was not solved and that I had been too busy to deal with the issue at that exact time. Bully tactics.

As this is the second time this has happened, I have left them for optus.

I am frustrated to say the least and just want the whole matter sorted as soon as possible.
The whole thing has been rediculous.
2 Jan 2011 01:50:21 PM: be carefull I went through similar, there argument was that if you recharge a second time, all other credits are forfited