Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9946 Someone from WA thinks vodafone is at 2 Jan 2011 02:28:17 PM
- call failure, calls dropping out
- text messages delayed by a day
- internet slow & unavailable "cellular data network not found ..."
- apology text messages from Vodafone at 4am my time!!
- 107.36 min phonecall (from a landline) to Vodafone trying to find out what i can do/resolve the issue
- couldn't find my street address in the system (spelt it for the 4th time & then asked where the guy was based ..... BOMBAY of course)
- put thru to BILLING, then GENERAL, then TECHNICAL - no issues in my area, apparently my "sim card" might need replacing .....
- they're going to "escalate" the issue for me - tomorrow - because the development system they use to do this is down
- going to call me at 10am tomorrow to confirm a reference for the "escalation" ....... i asked them to take into account i was on the west coast & not to call/message me in the middle of the night
- basically i'm not stoked on being charged for something i'm not receiving & am going to do what i need to get out of Vodafone
- unfortunate because i'm not a fan of the other providers but Vodafone are not leaving me with any other option
- text messages delayed by a day
- internet slow & unavailable "cellular data network not found ..."
- apology text messages from Vodafone at 4am my time!!
- 107.36 min phonecall (from a landline) to Vodafone trying to find out what i can do/resolve the issue
- couldn't find my street address in the system (spelt it for the 4th time & then asked where the guy was based ..... BOMBAY of course)
- put thru to BILLING, then GENERAL, then TECHNICAL - no issues in my area, apparently my "sim card" might need replacing .....
- they're going to "escalate" the issue for me - tomorrow - because the development system they use to do this is down
- going to call me at 10am tomorrow to confirm a reference for the "escalation" ....... i asked them to take into account i was on the west coast & not to call/message me in the middle of the night
- basically i'm not stoked on being charged for something i'm not receiving & am going to do what i need to get out of Vodafone
- unfortunate because i'm not a fan of the other providers but Vodafone are not leaving me with any other option
2 Jan 2011 03:14:51 PM: That is a lot of problems, hopefully vodafone sorts them out!