26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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9971 Someone from QLD thinks vodafone is 100% at 2 Jan 2011 03:45:16 PM
I am on a 2 year contract with vodafail and have 6 months left for completion. At first I did not know that it was vodaphone that was responsible for the issues I was having, I thought that it was my iphone. I went into a vodaphone store and was treated very poorly. At first they changed my sim and said that was the problem. I left the store, went to make a phone call and it did exactly the same thing as before, disconnected me after about 5 seconds. I went back in and told them it hasn't worked. They suggested I see Apple as it's my phone. After more discussions (mostly me asking to talk to the Manager), they put me on the phone to Lara, in which I waited 45 minutes without getting through. I had to pick my son up so I handed the phone over to one of the staff members who said that she would wait on for me and that she would give them my sons no to call me on, as no one could get through to my no. That happened 6 weeks ago and I am still waiting for a call from Vodaphone. As I do not have a home phone my mobile is the only way I can be contacted. The main issues I have is constant dropping out, my phone constantly tells others trying to call me that my no is disconnected. I quite often cannot get through and if I am lucky enough to do so, I only get to talk to them for 2 seconds and they are gone. I have had to buy a prepaid phone (even though I am in a contract for my iphone with vodafail), just to make sure that I am covered as I am a single mother.