DISGRACEFUL SERVICE SIX MONTHS OF COMPLAINING TO VODAPHONE HAS NOT IMPROVED ANY PART OF THE CRAP SERVICE. BUT I FOUND OUT YOU CAN REPORT THEM TO THE ICO. INTERNATIONAL COMMUNICATIONS OMBADSMAN. IT COST VODAPHONE $1400.00 ON AVERAGE FOR EVERY CLAIM INVESTIGATED

I CALL VODAFONE TO ASK TO UNLOCK MY PHONE THEY GIVE ME UNLOCK CODE WHN I ENTER IT DOESNT WORK. AND THEY TOLD ME UR PHONE IS PERMANENTLY LOCKED U SHOULD SEND IT TO THE KINGSTON TASMANIA. IT SUCKS.

ok im a three customer, have been since 2004. i have been very happy with their service. BUT since they merged with vodafone, the sales staff instore appear to be rude and unhelpfull. they basically brush me off and give me the 3 customer service number. soon as i say im with 3 they blank me out instore and try to get me to sign up with vodaphone. has anyone else expirienced this? extremely rude and disrespectful. i dont know if i would still stay with three. the old 3 stores were run by fantasic people, never had a problem with them.

i bought new pc in april 2011..bought VF prepaid usb stick...installed it then had areasonable access to web...topped up data ..going good..then in May 2011 tried to log on.. nothing !!...called VF service centre...SOFTWARE BUG...various phone calls taking most of day..finally asked to change settings etc...now i have web access thru a dial-up connection...but i can not use the SMS feature etc...now have 2 VF installs on my pc...tried to resolve this week ..2 calls to call centre ...told was SOFTWARE BUG...was told to wait for return call...that was 2 days ago now...OPTUS stick works fine...ps..cannot use VF stick on 2nd pc after initial setup..dont want the call centre hassle again...after this month data out will be OPTUS only...uninjstall VF..forever..sent them emails...NO REPLIES...VF ..VERY FUNNY..

They overbilled me on my internet quota! Their internet connection is not even smooth and my billed stated on a particular day, I have used up total of 244205KB. I don't download things from my mobile phone. My bill is total of 470 dollar. I don't even know how I'm going to pay the bill. Anyone can help me? :'(

Extremely poor coverage over metro Adelaide, let alone country areas. Optus coverage was 200% better then Vodaphone. don't let the Vodaphone sales people tell you the coverage is exactly the same

Well I've got a iPhone 3GS. Brought it out from the shop now the network coverage has gone. I swear vodafone has the most shittest coverage. And iv'e call up and still the same thing. I swear I'm so frustrated with this company. I wish Optus will buy use out. That's just because use are just a shit company. Your deals suck. I hope use go broke.

i cannot receive any messages or phone calls at my own home, and they tricked me into a new contract.

i was told i could continue my contract on my phone from my 3 plan, with the new galaxy s but because i was continuing the contract i had to pay a bit extra off the phone which was fine because i knew my contract would end THIS july. However to my suprise i find out i was put on a new contract and i have to stay on this phone for ANOTHER HELLISH YEAR! i cant even talk to my friends! and what if my car breaks down, i dont get alot of reception where i live let alone the many black spots. I am so angry its not funny. If i wind up stranded because of them they are getting a serving.

Called Vodafone many times about internet speed in the past four months yet NOTHING is fixed changed or improved at all in fact the service is worse than ever. VODAPHONE technical support failed on several occasions to return calls to fix this issue DISGRACEFUL SERVICE VODAPHONE FAILS AGAIN IN IT'S DUTY OF CARE

In relation to post 18908, when ever I speak on the phone to a Vodafail employee, I will advise them that the call WILL be recorded so that there can be no misunderstandings on what or was not said or promised.

Connected to $39 per month ( HTC DESIRE HD $380 calls, 1.5G data) on 17 June 2011. First bill, got excess data charge totalling $829, plus they mentioned $260 to unblock my internet access after being blocked. Funny thing is I printed out my usage and all the way upto when they say I started to exceed my data, the sessions were $0.43, upto maybe $2.00 - this was when I first got the phone and was actually using it alot, then suddenly once I had exceeded my data there were $80 sessions, either while I was travelling for 2 hrs, or at work not using phone. I have just about everything turned off because of poor battery life with HTC Desire HD, I am well aware of data transfer as worked in IT for 7yrs, I use another wifi device at home so dont use data. Have been using mobile phones and internet for bout 20 years, so know how much data I use. Three promised phone calls not recieved. Have contacted TIO awaiting follow up

Have had an iPhone 4 from Vodafone for the past 9 months. Phone continually loses signal, calls drop out, can't receive calls (goes straight to voicemail 80% of the time), data is extremely slow if it works at all. Contacted them several times, first few times they confirmed there was a weak signal (although I am in the heart of Adelaide) and it should improve soon. Now they are telling me that there is no problem, their investigation team are reporting there are no faults in my area and I should have perfect reception.... but I don't! The reception just keeps getting worse and worse. It can't be the phone, as I used it in Sydney and Melbourne recently and had perfect 5 bar reception the whole time I was away. what the hell do I do now???? I can't afford $60 per month for a phone I can't use!

Was offered last 2 months of my 24 month contract free in order to gauge reception improvements etc in order for Vodafail to retain me as a customer. To confirm, I asked the customer officer again, "are you referring to call expenses above the cap?". He said, "yes." The contract has now ended and they expect me to pay the bills. I asked the Supervisor today to pull the recorded call to confirm what was said. The Super stated they don't record all calls. Can you believe that. A telecommunications company who don't record the calls. So basically my word against theirs. I attempted contact with a friends overseas mobile a number of times which was displayed as 1 sec in time @ $2.32 each. No F@#%$&^% way I'm gonna pay! I knew how many rings before the call would pick up and go to VM. Nobody at Vodafail is willing to help even though things were documented. I am simply not going to pay - take me to court, I don't care. They are all incompitent liars !!!!!!!!!!!!

Each time I receive a TXT bill reminder it states I owe more than I should and not to mention I don't owe anything at this stage, I call and it's confirmed by billing that I don't owe anything. Anyone else had issues with the SMS reminder service?

I'm located in Adelaide city and over the last two days, Thursday 21/7 and today Friday 22/7 I haven't been able to use internet from my iPhone 3g or 2g. This is unusual though I admit.

Phone internet. Half the time won't load pages. I have had to turn my internet in and off over 10 times just to post this. 4 bars of signal (full) but my battery usage meter displays my signal strength as a dirty brown (v. Weak) with tiny green bits here and there (clear signal). Funnily enough I'm no more then a k from the nearest tower in the open outside at night. Should have a clean run. Apparently not, apparently its normal to have to reset your phone 4 times and your internet connection 30 times in the course of 4 hours of using the internet, mainly using 1 or 2 websites during that time. Practically unusable.

How long did it take 3 to ruin vodafone 3 months since they merged.

After 10 yrs with Vodafone and getting quality service, they have not only ruined the network they cant get the call centre right either!

using 3g dongle internet. Is geting worse. Cant keep online for more than a couple minutes before it drops out

"No Service" at Maid and Magpie Hotel standing out on the road or around the building. There used to be a Vodafone business centre just up the road.

Saturday 25/06/2011 there was a unplanned Vodafone outage for half of Adelaide. ETA for the service to be fixed was 18 hours.

Wednesday 29/06/2011 unplanned outage in Mt Barker around 10.45pm ETA for the service to be back up and running was 6am on the 30/06/2011.

Pathetic.

http://forums.whirlpool.net.au/forum-replies.cfm?t=1725494

my phone just randomly stopped getting reception at all. No matter where i go i have no recpetion and iv tried to turn it on and off... its not my phones problem it must be vodafone... GAHHH

Over 6 months ago when I went to buy a replacement broadband 3 modem from a 3 vodafone shop, the sales guy convinced me to sign up for a 1 month contract with vodafone saying I would get an extra 2 gig per month more for the same price I was paying with my 3 contract. From the very first time I tried to conennect to the internet it it malfuctioned and since then I regulary get disconnected. I was told I was in a excellent coverage area but when I try to use it it says either poor or very poor signal. Once a week I ring vodafone trying to get the disconnection issue resolved. Months later one of the customer care people told me how to unistall the dongle modem driver which fixed the disconnection issue temporarily, at least once a day I've need to unistall the driver. Then vodafone came up with a brilliant idea and sent me a free wifi loading dock (no driver needed) and a new mega modem. I waited 2 months for both the loading dock and the new modem to arrive in the mail not 14 days as I was told. My modem singal was boosted but the disconnection problem got worse, so I've gone back to using my old vodafone modem with the faulty driver. Recently they tell me if I get a new blank sim card the disconnection issue with the wifi loading dock and new mega modem will be fixed. I went to the local 3 vodafone shop today and they dont stock the blank sim cards. I rang four differnt 3 vodafone shops in my city and each time I got a message saying the vodafone shop phone number was either incorrect or disconnected.

I have a sister in England who is with Vodaphone ...sometimes I have to wait days for her messages to come in and some are broken messages.....Vodaphone UK told her it was my phone Virgin...I spoke to them and they have been great I changed my sim card just in case etc...had my phone checked did everything I could...Vodaphone UK said I had to many messages in my phone....I had NONE...after reading the Australian Readers Digest June 2011 I now understand and have cut out the pages and sent them to England...Vodaphone it took me 34 years to find my sister and your service is spoiling us getting to know each other....Please GET YOURSELVES SORTED OUT...and don't blame others for your problems...Dorothy South Australia

Just got vodafail a week ago and it if the worst service I have ever had. Takes 20+ minutes to load driving directions and even then usually times out before I ever get a map. The server seems to be constantly down. Their data service is virtually unusable. No point in having an iphone from vodafail. Completely useless.

We have been contacting Vodafone over the course of 6 months, due to lost coverage, cant make or receive calls, cant send or receive texts and cant access data. Every 2 weeks we are on the phone with Voda.

We have lost angry clients who kept getting cut off, clients that have gone with someone else because we couldn't respond to them, we had enough and contacted them to resolve it once and for all in April... 4.5 hours and 17 transfers around the world later, we thought we resolve it, but its still an ongoing battle with TIO involved. Hopefully settling by end of June. Luckily, we have been able to get out and have received the best service ever from one of our colleagues who provides personal account management and can help fix your problems, best service we ever had, we didnt only save money, but get fast, friendly and reliable service which we've never experienced with any other Telco. We have pasted the link to his website below and highly recommend anyone to call him to get help

<<Web site name removed>>

Thank God we are (almost) off VodaFail!!!

No network coverage in the hills, but other carriers get full coverage.
Its just fucking stupid.

Well I redeem my bonus bank dollars which is my money, I pay the difference on my credit card, which they charged, and NOW after 5 or 6 calls and 5 or 6 different stories, it comes out that that phone I ordered is NOT IN STOCK and they don't know when it will be!!!! So now someone is 'calling me back' to let me know if/when they are getting this phone in. That I have paid for. Not cool vodafail!!!!

My wife's Vodafone phone contract has EXPIRED. We no longer want the 'ahem' service(?). Called their customer support (laugh) and was told that they couldn't terminate the contract because it was 'outside of business hours' Now apparently we have to wait '24 to 48 hours' for somebody else to call my wife at THEIR convenience, (not my wife's). No doubt they'll try to talk her out of cancelling just like they did with the OUT of CONTRACT mobile broadband we eventually got cancelled only after involving the TIA. Well, we also have TWO other Vodafone contracts and as soon as they're out of contract, they're going as well. That will be four contracts that will NOT be renewed with Vodafone.

OMG bonus bank. They have an I.T problem but are convinced it's another problem that needs a whole freaking task team and will take 48 hours?! But the stupidity isn't even the main problem believe it or not. It's the rudeness!! I have never been spoken to that badly before. Vodafone give me my free phone so once and for all I can leave!! I have been with you for yrs, but who cares about loyalty to the long term customers eh????

I've received my iPhone 4 from Vodafone about a week ago and since then i was not able to activate my service (migrated from 3). I called numerous times and every time i was told that 'my issue has been escalated and would be processed by the next day'. Well, I've waited and 6 'next days' has passed with nothing done.All i get are fucking empty promises from vodafone. FUCK VODAFONE!!

Have to walk a block from the house to get reception. No service despite in initiating Global Roaming prior to an recent Overseas trip. 121 VoiceMail service not operating overseas. Charged $86 for Internet usage yet have no signal most of the time and do not use the service as it drops out or is dreadfully slow.
Cannot find anyone responsible to air my complaint except gentlemen and ladies based in India who have no idea what it means to be in Australia and are generally unsympathetic as the problems I am having bear little relationship to the life they are leading.

Got our internet bill for an 8 gig (sorry 6 gb + 2 gb extra, why don't they just say 8 gb since there's no 6 gb?!) contract with a wireless modem, we barely reached the 8 gig limit on the metre by the end of the month yet we're being charged for using almost 12 gb!! There's no way in hell that we used that much internet!

On top of them over-charging our internet this month, they also overcharged my mobile which is under a different name and on a seperate contract! And the internet is constantly saying it's connected by nothing will load (at 3 am, I doubt it has anything to do with server overload!)

I was a 3 customer,
Last year when I resigned I didn't know that Vodafone had taken over the service.
Maybe I didn't read it in the fine-print.
Certainly no one explained it to me in the shop where I signed up.
I never liked Vodafone and I never wanted to be a customer of theirs after troubles I had with them while traveling in the UK.
Am I now stuck with useless service, incoming calls constantly diverted to VM, no reception, poor SMS delivery and dropped calls or is there a way I can cancel my contract without incurring large exit fees.

every month they are still charging me when my bills should be $0 as i pay fortnightly. There is $130 discrepency i have stopped paying until they sort it out! WHen spoke with them they said they could not get access to information because of net down. THey have blocked me from my vodafone website access because put in 3 wrong passwords. So when i rang to get it changed they say that they cant as the whole website has been down. What for 6 months!!!!! say website is down NOT wrong password or phone number.
Cannot get any phone coveraage on new Iphone 4. not network nothing.partner changed phones and still samet thign happening to his. THey are EPIC FAIL and customer service is shocking, service is shocking they should be shut down for ripping people off! not delivering on the deals they provide!!!

I got the flyer sent to me by post and it states
Great news our new 850MHz network is now available in your area!!!
Blah Blah Blah.......
.....
Heres the punch line..

"IT COULDNT BE SIMPLER to get your free standard usb modem"
Sounds easy enough

ENTER YOUR SERVICE NUMBER
Would if i could get to the website page

THE MODEM WILL ARRIVE IN APPROX 10-14 WORKING DAYS
How i cant even get to the page to enter anything!!!
Went to the store, they havent heard of such an offer
Rang customer care 20mins around and around still no idea
"take your old modem in and buy the new upgrade i was told"
now how the hell does that make any sense, he had no idea what i was TALKING ABOUT

Visit VODAFONE.COM.AU/REDEEM-MODEM

Not only have I had to put up with the stock standard faults such as calls dropped, 0 reception, poor internet, and delayed texts..but by far the worse is delayed voicemails! I received two notifications of voicemails, each being left on separate days, that had been left FOUR days ago....these voice-mails were from my employer...I missed out on two shifts...that's $400 I missed out on because of you Vodaphone. Also, my friends and family think I'm rude because I don't return their calls or voice-mails - I received a voice-mail today from a message recorded by my brother YESTERDAY..AND my phone never rang nor even recorded receiving a call from him??! Get your act together Vodaphone!

Just signed up this afternoon and found this website. D**n it. Currently sitting in Mawson Lakes and using both Optus and Vodafail. Can see the clear differences. My optus Nokia mobile always shows 3-4 out of 4 bars. nearly perfect. This device is a year old FYI. My brand new bling bling Nexus S on Vodafail normally shows 0-1 bar out of 4. What the heck is wrong is Vodafail. The dealer showed me the coverage map and told me that it is working fine and added he has a friend up in Mawson Lakes on Vodafail. Wanna terminate the contract.

My fellow UniSA engineering students... Voda is nothing but failure!

Anyone noticed how voicemail is schizophrenic these days since the new up(down)grade?

You've missed a call, whoever leaves a message. Voicemail calls you until you answer or until you call it, in order to listen. You save, delete or hang up & that was it. Now it calls you back after you delete to tell you have NO messages. Who's the head of vodafail IT? Mr Bean?

Just now & always in response to when I have something to say to them, another propaganda email arrives proclaiming how they are saving the world with their brilliance while nothing really changes. After a decade with vodafail, I'm aiming to go back to the telco I swore I'd never return to, telstra. You get what you pay for.





The

Well i signed up to voadfone back in perth was told coverage was wonderful that was b.s.Since being on their network ive had nothing but trouble and dropped calls missed calls even in my own house here.They are trying to say its from the insulation in my roof.Well funny that because it was happening outside in the backyard too.Also sms messagesd that i sent werent getting to people till up to 24 hours later or not at all i rang them again about this the excuse was oh the network must have been busy.Also internet acces is useless as well constant drop outs and unable to access sometimes at all,3rd world countries have better internet access than vodafone does.Since being onto the ombudsman plenty of times i had the contract cancelled but im still recieving bills from these morons and well im just throwing them in the bin and when a debt collector turns up im going to tell him to shove off vodafone is the most useless network out there...Im sure to tell other people that you are better off with someone else other than vodafone dodo network is better and has better coverage but i go into rural areas somethiem and trust noone even though they are expensive ive gone back to telstra...Vodafone should be ashamed of their network and also their customer service people they take ages to answer the phone and cant even speak english properly useless vodafone shame on you ....basically legally scamming people out of their money....utterly disgusted!!!!!!!!!!!!!!!

Cannot browse on Vodafone mobile broadband network due to DNS lookup failures.

I ported from 3 to Vodafone 9Apr. On 6May I received a message saying I was $85 odd over my limit. I phoned V/f. On 10May I found I was 196 off over and hadnt used the internet since 6 May when I got my excess message. They disconnected me from the internet - I agreed to it! I received my account for the month - $440 odd. How did it get to that. I havent used the internet in any way. Im on the Infinate plan and hardly getting any benefit from it. I only use texting/mms now and the mms sometimes can take up to 6 or 7hrs to get to the other end - Im only sending them to people in Aust. I get roaming a lot, get cut off on my calls (havent used that service for about 2wks now). Continually getting cut off a site and then it keeps reconnecting and reconnecting and reconnecting without getting anywhere. Ive contacted the Ombudsman and am trying to get in contact with the person from V/f, the last time on Mon, asking her to phone me on my landline when I got back from where I was staying. Didnt return my call so going back to Ombudsman. Im fed up with it. NEVER have I been billed so much. They had the gall to tell me on the 6Apr to increase my plan by 1Gb. The last time I called last Thur I think, I was told I had used 3Gb - where/how. How can you do that when you arent connected to the net? I only paid the $49 for the month because Im disputing the amount I am supposed to owe. I dont care what they say, Im NOT paying it. Under the circumstances, I feel they should spread that non existent usage across 2 months. Im fed up with the N8 freezing all the time, so am taking it back and going to demand a new phone. I will not have it sent in for repair. Its frozen about 4 or 5 times since Apr 9!

Having arrived from UK 12 months ago my partner and I set about obtaining a Mobile Phone Contract and both chose Vodafone. We both took up the 24 month iphone 3GS contract with 1GB data on a $79 cap plan + $10 insurance. Everything was relatively fine at our address in metro Adelaide. It was a weak 3G signal but a signal nonetheless. However a change of employment for us meant a house move to Mount Barker in the Adelaide Hills, about 40-50km from Adelaide. I have now found I have only an extremely slow Edge signal for data and an intermittent phone signal.
Since moving home three days ago, I have had 7 calls drop out mid call. Other problems have been that I can hear the caller but they cannot hear me. This is not a handset problem because if I drive back to Adelaide it's fine again. It's all very frustrating.
I spoke to Vodafone Customer Service who told me that the 3GS was not compatible in Mount Barker and that I would need to upgrade to an iPhone 4 at a cost of an extra $20 p/m + $384 final payment at the end of the contract for the cost of the new phone. Something to do with frequency on the 3GS.
I enquired about cancellation fees and they pretty much came back with a figure similar to what was remaining on my contract so I would have to be extremely foolish to pay that.
So seemingly I am now stuck with a contract with 1GB data I cannot access, and a 2G phone signal with intermittent call drop outs, at a total cost of $79 p/m until April 2012.
I have checked with the other networks like Optus and Telstra and they can guarantee a 3G signal.
I really wished I hadn't signed up to Vodafone, what seemed like a saving at the time, a $79 cap was very enticing, has now turned into a costly error.
I checked the Vodafone planned upgrades of the network and Mount Barker is not listed.

NOT HAPPY!!

25 voice mail messages came through in one hit that were from 5 days of messaging. i send mms and the people don't get them. my wife sent three mms to me within a 10 minute time period. i got one instantly. i got one an hour later and the last 7 hours later. there's more but i am just stating the obvious i think.

I am trying to study and need reliable internet. Sadly I got vodaphone pre-paid with my new lap-top. Vodaphone lack of reliability makes my life very very hard. I cannot find a way to complain directly to vodaphone. Even though I am broke I am considering throwing away my prepaid vodaphone, wasting the $150 this lack of service cost me in the first place and start all over again with another provider.

I AM SO DISGUSTED BY THE DISGRACEFUL SERVICE OF VODAPHONE ESPECIALLY INTERNET SPEED IF I CAN EVEN GET ONLINE. CLOSE VODAPHONE DOWN AND JAIL THE CEO FOR LIFE NO PAROLE

Thursday 12th May 2011, trialled vodafail mega modem, did not install properly, totally useless. returned to shop, told I have 30 disatisfaction trial period - I should keep for 30 days to make sure I am 100% dissatisfied???????
shop assistant tried to install on their computer would not work?????
would not accept device back. I returned on Monday 16th May 2011, left device in shop. Now I have received vodafail bill included on it are charges for the vodafail mega useless modem ?????
Refuse to pay for service I have not been able to use
VODAFAIL VODAFAIL VODAFAIL, SHAME SHAME SHAME

I have 2 accounts, a 29 per month mobile phone and a 15 per month mobile broadband. I decided to upgrade my mobile phone to a nexus s. This sounds relatively simple, call them, upgrade mobile. nooooo, they upgraded my mobile broadband (a usb stick) to a 29 per month mobile phone account. I now have 2x29 per month mobile phone accounts.

I signed up in Melbourne and moved to Adelaide in the last few weeks. I am extremely disppointed with the data service in both locations and would like to get out of it. The service is practically unusable. Sometimes the Pocket WiFi just drops internet altogether and just goes to a 'local' network only, as if I had one. At other times perfectly sensible web pages give a Windows error screen as if the connection has dropped. Go back and try again and it goes onto the page. At other times the pages take forever to load and I just give up after a few minutes. This isn't how it should be. And after many years of sending and receiving emails from various phones, I can receive emails but have tried everything but cannot send from my Nokia E71. Just can't fathom it. Would love to go onto something better. The service is so bad I don't know how I managed to rack up an extra AU$65 in data charges in the first month in a 1GB package. I wish they had warned me. Luckily this month it is only AU$16 extra with 6 days to go. Not a word from them - a vary convoluted logging in process to find this out.

Vodafone has caused me nothing but problems, it constantly cuts out, rarely get coverage and is very slow. Recently they have charge me near to $2k for excess use of internet. Most of the usage was over the long weekend when I had no service at all! Showing blocks of 7-8 hours of usage consistently, even when im sleeping im apparently surfing and downloading. Not happy. Then they offered me 50% reduction on my $2k bill for a month!

I contacted a Vodafail Supervisor this afternoon to cancel my contract. I am 2 months out from the end of a 24 month plan. I took out a $69.00 p/m plan for 2 Blackberry Storm 1 9500 handsets. The Supervisor advised (after checking with his "technical department") that any Blackberry Storm purchased prior to 18 March 2010 are UNABLE to be UNLOCKED from Vodafail due to Blackberry factory default settings. OMG - nice paper weight. The Amaysim sim card and pre paid voucher I purchased are now useless unless I purchase a cheap handset. The Supervisor told me he was unable to assist with this issue. Told the Supervisor Vodafail need to accept liability as they were trying to talk me into upgrading to a iphone4 24 month plan at min $29 p/m +15 p/m for the handset (reduced from $18.00). How can they onsell a product to their customers then leave them in the lurch?????

I'll make it clear that I have now changed carriers, but will continue with this nightmare story. I used to have a broadband account with V'fone, but due to spending more time at dial-up speeds and complete drop-outs rather than being connected.I logged multiple job request to rectify the situation to no avail.I asked V'fone to terminate my contract because they were not delivering the product I had paid for and I stopped receiving bills. 8 months later I receive a request from a debt collection agency to recover $300 on behalf of V'fone, and since I was to depart for an O/S trip the following day and had plans to apply for a home loan in the near future I settled the account with the debt collection agency, I did not want to have any credit "black-flags" against my name so felt compelled to finalize it. On my return from O/S, I rang V'fone and tried to recover my funds from them.
I was bounced back and forth between departments for 3 hours to try and settle this affair, made all the more difficult because of the thick accents of the call center operators and more-so because nobody had any clue how to handle my case.
In the end, they brushed me off, saying that because I had paid the debt collection agency, the matter was out of their hands, and then refused to credit me the amount to another mobile account that I held with them.
Simply, they billed me for a service that I was no longer a part of, and then refused to give me my money back when challenged.
Recently, when I changed carriers, the credit black-flag made it very difficult to convince another telco-carrier to take me on as a customer.
Every time I see the V'fone logo, I see red in more than one way.
Screw you very much V'fone.

I have a usb broadband account with VodaFone and it is the most frustrating piece of "technology" I have ever plugged in to my pc. Its speed is at dial up rate but also lacks stability. Why would you sell more devices than you network can accomodate. Absolute waste of money, like buying a car in Venice or a boat in Alice Springs USELESS.

I signed up with vodafone 6 months ago and did not recieve one bill, after months of tryig to contact them with my calls being dropped or me being on hold for over 45 minutes I gave up, only to recieve a text saying were cutting off your services the following week unless I immediately pay the outstanding amount. Im a year 12 student who doesnt work as of the workload at school my only income is youth allowance. I rang up vodafone to resolve this issue and instead of cutting off my services the following week they cut me off straight after the phone call mind you the guy on the phone was laughing at me when I tried to make a payment plan. Now there handing my case over to debt collecters unless i pay the full $500+ amount in the next 24 hours. I asked to speak to an ombussman and they left me on the line and told me its my responsibility to chase up a bill. I cant afford to pay the current amount neither can I afford for this to go on my credit rating. I dont know what to do?? anyone??

Sick of calls missed and cut off, tired of messages not coming through, what is this? The Stone age for Vodaphone?
GET IT TOGETHER!!

After finally being released from the Vodaphone 3 contract for poor almost non existent service a few months ago, without any further charges or penality, I now find they are trying to bill my credit card yet again. I've even been charged a failed payment fine because I changed my credit card!

I'm sure this practice is bordering on illegal.

This company should be deregistered until these scams are sorted out.

So, it's back to the TIO !

im currently on 3 and my handset has broken a total of 5 times and after the third a vodaphone representative informed me that if my phone broke again i would be able to recieve a new handset of a different model of equall or lesser value. this has not been the case as my phone is broken for the 5th time and still no results.

I'll try not to come across as racist because I am far from it and I'm sure it's been said many times before. The Vodafone call centre is beyond a joke. I have been in contract with the company for 2 years now and have called them for a range of issues as I understand many things cannot be done in a retail store. Almost every time it is as if I am speaking to somebody with zero knowledge of their own product and absolutely no care for their customers. I have been rudely told the words "bad luck" when one of the call centre staff obviously had no interest in helping me when I had been misinformed.

I make sure to speak clearly, slowly and explain my requests or issues in a way that cannot be misunderstood. I am faced with advisors trying to transfer me to other departments (often an incorrect department who then transfer me again and again whilst I have to re-explain everything each time), putting me on hold for upwards of 15 minutes and even disconnecting the call.

I have had staff listen to my entire issue, put me on hold, then come back onto the phone after a long period and ask "so what is it you would like me to do for you" or even come back with a resolution for something entirely different to what I had just explained. It is as if they are reading from a script. Aren't they supposed to be the experts? Even I seem to know more than they do as a consumer!

Then last week I upgraded my phone. I was going to do this in a store but they were out of stock so I had the unfortunate circumstance of having to do this over the phone. I was transferred to an Australian department. They were incredible! They understood everything and it was completed in minutes. They were friendly and didn't sound like robots.

So is the solution to move the call centres back to Australia? Not necessarily, but I think there needs to be a much higher level of training in India and the culture of caring for customers needs to be drilled into their heads. I don't know how they treat consumers in their own country but it certainly isn't the standard here.

Continually dropped calls and today I cant even make calls and cant send txt. Im with Crazy John (vodafone network) and a colleague is with Vodafone.... both having trouble. Extremely hard to get out of contract with no penalty..... have to jump through hoops on fire and I really havent had the time or patience to persist with it.

am in Adelaide's northern suburbs and use Vodaphone network via Justprepaid mobile - have no coverage tonight [May 10] - Vodaphone's website reports no problems in SA at present

i hate voda i sent back the satchel and backing team ddidnt do there job right so i got a bill for 900 dollars

Migrated 2 phone services from 3 at their insitance. Nothing but trouble since! Getting double charged, 1 service took 4 months to migrate for no reason. Still unresolved. Thank God for the TIO!

my broadband signal is very poor 95% of the time, at best i get poor signal, thankyou very much vodafone for doing nothing at all after dozens of phone calls & complaints. love the non existant service!! NOT!!! 1 more week until my contract runs out & goodbye after 13 years as a customer...

I am in Port Lincoln, SA. I had no service from early Friday morning to about 8pm Friday night. I spent a long time on the work phone to Vodafone, but they could not explain the service failure, said it must be my Sim card and are sending me a new one, which will take 4 working days. I would like to know if anyone else in this area had service troubles on Friday?

Mobile phone internet connection will not open any links

not in a mess anymore left voda a few months ago but i jaf to make at least twenty phones calls to voda about the sachel informee them i was going to the tio recieved the sachel within two days bette not hear from them again

I signed up with 3 without being told they were part of Vodafail as I was leaving them because I was sick of the crap reception, service and everything else. I've been with them (3) for nearly a year and have had 2 bills sent to me in the ENTIRE time!!! I have been sick for the last 6 or so weeks and on crutches and hadn't thought about my mobile bill (my home and internet is through Telstra and they gave me a courtesy call to say that my bill was overdue and once I explained my situation they said they understood and would accept payment with my next bill) - anyway back to the point I logged onto the website to see if I had a bill due, and I find that instead of my $79 bill that I was expecting they want me to pay them nearly $200 and I don't know what for as I don't have an itemized bill!!!! On Monday morning I am planning on putting in a complaint to the TIO as I want out of my contract because I get charged for "roaming" when I'm in my own house!!!! I don't care if I have to pay out the phone, but I'm not paying them a cent until I can see in front of me what all the charges are for!!!!

they have no idea about customer service they cannot surely call it that
i was offered a free upgrade for my mobile broadband upon receiving they want to charge me a fee 0f up to $50 to unlock it how is that free and then the service officer will not help after giving him my details and they wonder why we leave in massess

We have a mobile phone plan for two phones that are useless, when anyone rings us or when we ring out the conversation breaks up and then goes dead, we have called back many time and same thing happens, and now have given up on ring anyone on the mobile and have to use home phone,which is expensive as we have bills for phones that are useless and the best that crazy johns will do is give you a new chip, my husband doesn't even carry his phone anymore and we are stuck paying for the plan with no service and more expensive calls made on the home phone, now all I want to do is get out of the contract and never use Crazy Johns or Voda phone again,and they are getting there money and they don't care that you are paying for something you can't use. Very Very disgruntal customer.

Corporate customer 40+ mobiles. SMS have been delayed, #g doesnt work well if at all.

Poor coverage in rural, we're moving users to other companies. I have no faith in 3 as an option to we're going to Telstra for some for coverage.

Will probably retain 8 or so on VF due to their O/S rates are the best around.
I will move the balance once our contract is finished.

I was informed by vodafone that my handset was the reason why I was getting bad reception/dropped calls/talking to robots sounding voice etc. I had a Blackberry Storm so it was at the time a good phone. I upgraded through thier loyalty program (PFT what a joke) and got a HTC Desire HD (What I would consider to be a top of the range phone) and my reception is evn worse. I live in metro Adelaide and cannot get reception in my lounge room. I was at the shop yesterday and could not make a call as I had no reception at all, Then I figured it out. Although I had walked into my local shop, I must have been incorrect as to the placement of said shop, whereas it is obviously located on top of a mountain in a foriegn country where I cannot get a signal.....silly me. In short Vodafone lied about my reception handset issues and tricked me into signing a new contract, issuing me with a new phone (Goodphone mind you) and delivering the same useless reception that I had before. NOT HAPPY!!!

My plan: infinite $45 on iPhone 4 - text and voice so far so good, but data service, way below ok. when i twit the CS, normally i will only get the reply a few days later, when i can next log on to the twitter site, and they for sure will not reply immediately anyway.

Today, a customer came in to my store demanding that they have their prepaid MBB refunded as they could not connect to the internet on their laptop with their VF MBB device but that their friend, using the same laptop, could plug in his 3 MBB device and that it would connect. I asked him whether he had spoken to tech support through customer care. He said he hadn't and that he wasn't going to. I had a look myself, although I'm only as proficient as the average technology user. It was saying that 3 software on his laptop was conflicting with his VF software and so his device wouldn't work because it was not set as the default. I advised him to contact tech support and they would walk him through the process of having the software on his computer installed correctly so it would work. He said no because he wanted me to do it. I advised him that stores aren't designed for tech support and that it was nothing that he couldn't do himself. He demanded a refunded on the basis that his friends worked but his didn't. I advised him that it appeared it was because of this that he couldn't use his own. He continued to demand a refund. I asked if he had the receipt. He said no. I was lost for words. **If you are having problems with your service I am happy to do my best to resolve it for you. Understand that we will not do everything for you as you're not children and, with the right tools, are able to do simple things yourself. Please be understanding.**

vodafail. For weeks, i had issues with their billing dept, they cut me off for a week and claimed I was behind on my bill - BS - since they have reconnected me i am having constant problems with call cut outs, wasted internet bandwidth due to technical error, and the inability to make calls for hours at a time. Thanks. Thanks so much.

had 3 work mobiles and internet cut off (it took over 24 hours and far too long on the phone to sort it out) all through no fault of my own

had 3 of my work mobiles cut off and my office internet(which took 24 hours to rectify) all of this through no fault of mine. Had to spend far too many hours sorting it out. Not good enough and will be transferring my services to optus without any cost to myself.

DISGRACEUL SERVICE ONE HOUR TWENTY MINUTES ON HOLD THEN HUNG UP ON
VODAHONE SHOULD BE SHUT DOWN AND ALL EXCUTIVES JAILED FOR LIFE THREAT THEM AS THE CRIMINALS THEY ARE OUT RIGHT THIEVES FAILING TO PROVIDE A FAIR SERVICE VODAFAIL IS THE CORRECT NAME FOR SUCH A SHAMEFULL COMPANY

Stupidly I join vodafail for internet and phone service. I AM DISGUSTED with the substandard service and VERY ANGRY AT THE WAITING FOR VODAFAIL TO ANSWER THE PHONE ONE HOUR TWENTY MINUTES ON HOLD AT THE WORST DISGRACEFUL AND THE THIRD WORLD ANSWERING SERVICE THAT DISCONNECT U IF U GET ANGRY OR SAY THE SLIGHTEST THING THE INDIAN STAFF DON'T LIKE VODAFAIL SUCKS CAN'T BE TRUSTED OR RELIED UPON FOR A BASIC SERVICES. VODAPHONE SHOULD BE SHUT DOWN AND SUED BY CLASS ACTION DID I MENTION HOW MUCH VINAPHONE SUCKS. THE WORST BUSINESS IN AUSTRALIA IS VODAPHONE

I have a small business and joined Vodafone, we have 3 mobiles and at the time the deal was too good to refuse, well the saying if the deal is too good it probably is. The drop outs were horrible but i must admit have improved.
The coverage is extremely poor, i don't dare leave Adelaide suburban area's because the coverage is useless, if i had of known this i would not have joined.

THANKS VODAFONE due to you incompitance & straight out lies i have been stuck with a internet connection that is ANYTHING but relyable i spend more time trying to connect to the service that actualy doing anything online due to constant freezes & network drop outs.I have rang the so called tec support on a daily basis since joining in march.To be told sorry nothing we can do.
WHAT A JOKE.

Me and my partner was with "3", (2x iPhone mobile packages). We have had nothing but problems ever since "3"/Vodafail merged. We are lucky to get 2 bars reception on both phones. We see Searching or Roaming more than anything. I phoned 3 customercare and was advised to reset my phones, upload the latest update on iTunes and it will work! Yeah right, so I called them back and complained, still couldn't resolve the issue. So today I really cracked it and demanded that both my mobile phone contracts end without me paying a cent" after a hour and half and the call dropping out, I was issued with ALL sorts of bonuses. 3 months free usage, unlock both phones, was even offered to go to Vodafail because "they" have much better reception on our street (the first time they admitted 3coverage was crap! All I demanded was both phones to end! Well after yelling and screaming my $1500 cancelation fees were dropped! And we keep the phones! And as a bonus I'm not paying for my "3" wireless modem for 6 months! ( strangely I haunt had a problem with that).
If you Demand and keep to it you can get this cancelled, frustrated that it took a hour and a half but the best phone call made yet! 3/Vodafail you are no good and I am now happier to pay that little bit extra and go with Telstra ! I have 4 other friends that are with Vodafail and guess what! They are experiencing the same problem and will be making the same phone call tomorrow.

Apart from recent inability to text and history of losing service for up to 4 days at a time, the coverage of vodafone is very poor in regional SA and if I travel I am constantly out of service, whereas my telstra friends have full coverage.

Mobile broadband service is abysmal as have no connection for home ph have to rely on this, drops out, or no service, took eight minutes to download one page in between having to reconnect today. Changing providers next week.

Internet service on Vodafone mobile broadband is abysmal, drops out, have to reconnect all the time, took eight minutes today to download one page other times have no service at all. Will be changing providers next week. had enough.

I have been with Vodafone for 31/2 years, and have put up with their failings, mainly because I detest telstra, a headless monster. My main issue is lack of coverage, living in regional SA. But there have been several occasions when I have gone for up to 4 days with no service and no customer satisfaction either.

I have lost calls and SMS's that never came through. i have reception problems both at work and at home. I am sick of the phone calls dropping out - never had this problem with 3 and I was told Vodafone used the same network. Was I lied to??? I also have inetrenet and Android market connection fail regularly. I have a great phone (latest technology) that at times is useless to me. Come on Vodafone get sorted!!!

A few months ago for around about a week, most of my calls to my parent's Vodaphone mobile resulted in one sided conversations or tied lines with other people's conversations. I was able to listen in to one side of several different conversations. Luckily there was nothing too private that I came across, apart from someone talking about an insurance claim.

One: For all the money Vodafone wastes on sending apology letters, spend it on fixing the damn connectivity issues! Two: How does free SMS for one day help me when I'm on an unlimited plan? Three: All of my online gaming friends have given up playing against me as they are sick to death of me dropping out all the time. Four: Explain how I can be in the hold queue on one phone, yet after 20 minutes of waiting I use another phone to call Vodafone and get straight through??? I am in Morphett Vale. Hardly a rural area.

Vodafone what a joke : I am having continious problem with no signal and call failing and dropping out I have been a loyal customer of vodafone's for several years and I am so upset and angry about not getting what i am paying for that I am considering moving to another provider. I just want the service that I am entitled to.

Considering that our 8 phones are with vodafone business plan,we have had nothing but trouble trying to resolve this matter.I am trying to keep my cool but when discussing business with abroad,and the damm phone cuts out and then 5 times later its to hard ,i just divert the so called unlimited call to my landline.It gets better, when you contact vodafone on sir donald bradman drive ,South Australia you get the phone either ringing out or with please leave a message,not to mension that when they ported the numbers over they left one out and i am paying for that number with the old carrier and also with the new one.Does any one know what i should do after so many attempts?

I own an iPhone 4, and only about 50% of my calls actually connect, the other 50% are either sent to my voicemail if they are incoming calls, or I have to redial twice, sometimes three times before my call will go through. I have four bars of signal continuously throughout my house and I also have employed the use of the iPhone bumper. I don't understand how a network like this can fail so much in a technological world such as ours.
Additionally, I rang vodafone about this problem about 3 months ago, and they said that no fix would be available in the foreseeable future, but gave me 50% off of my phone bill (ironically).
Since then, the network status page has been updated to include my area in the list of "towers to be built in 2011".
However, no matter how good the reception is after they build the tower, I'll be leaving vodafone at the end of my contract, never to return again.

We have a house at Carrickalinga on the south coast of Adelaide - in fact one hour from Adelaide - we have no reception at all and have had to purchase a phone from Optus so my husband - a doctor - can contact and be contacted!

Recently travelled over seas with friends, we were charged for 25 calls to the friend we travelled with in a period of 20 mins although we were with them at the exact time Vodaphone are saying we were making the calls. Our friend also with Vodaphone had no incoming calls from my number nor was she charged for the incoming calls via the roaming charge. VODAFAIL alright they just try to rip people off as well as having poor customer service and no phone service. At our address we often go days without coverage. I hate this company

Signal / reception is almost non-existant in certain areas, and I am not country or rural... I live in Adelaide outer-southern suburbs! This is just not good enough, Vodafone!!

My calls are continually dropped!!! This makes a conversation almost impossible and results is costing me money (when people phone me, and the call is dropped, it results in me having to call them back)!
Signal is very poor and voice mail messages are delayed which is a real worry - I am a working, single mum and worry that if there was an emergency involving my children I wouldn't be contactable!

We use 2 vodafail phones for or business (HTC) the service is the worst. Continually dropping out signal strength does not exist in the Adelaide hills area and rural is a joke. Spend wasted hours talking to some one in India, always insisting that Vodafone coverage is exceptional, I refuse to allow them to correct my billing names or business association, I actually have a folder for Vodafone stuff ups at work now. The local store will not answer incoming calls and refuses to direct them to answering machine (Vodafone Marion). Will NEVER DO ANY CONTRACT AGAIN Liar's and cheats. This has cost our business dearly.

I was with 3, but got swapped over to vodafone, i can't get reception in the front prooms of my house, despite a tower being 350 or so metres away. I got told it was my handset, so i did as i was told and reset the phone and the problem still exists! The second time i rang them (from a landline) they told me it was my handset that was the problem, and that i would have to take it to be serviced. However when i told them that one of my mates, who was also in vodafail was standing alongside of me and had no reception either, i ogt told that that was impossible, as their system indicated there was nothing wrong with the network. I put up with not having service at the Clipsal 500, as did my mates, becuase they were experiencing a larger than usual call / data volume, but it hasn't stopped being a problem. the sooner i get out of this contract, the better. next stop Telstra - more expensive, but at least the staff in the shops seem to want to help you.

Our area has very poor mobile coverage in the northern suburbs of Adelaide. Forget 3G, we can't download anything over the 3G network as we can not get 3G coverage on our Vodafone phones.

not in this mess anymore thankfully. Crazy Johns contract and once home with new phone could not get any reception in area that says on coverage map should have full coverage.
spent several hours on hold and talking to a brick wall (Call centre full of indians) and the final result.....you will have to pay full termination fees of about $900.
Tip: contact your crazy johns store and speak with the manager there. They were very helpful in the end and had contract terminated for me. Be assertive and request/demand things be done.

I have actually been with Vodafone for several years and never had the problems that I have now, I cant even make phone calls without having to call back and even Vodafone to Vodafone calls drop out constantly, I was unable to contact anyone on Easter Sunday as my msgs wouldn't go through and my family live interstate. I also have Vodafone wireless internet and spend more time off line than on some days, and it drops out 4 or 5 times before I can even get my home page opened up. They are also virtually impossible to contact for aasistance at any time night or day and if you do manage to get through you cant understand what they are telling you.

My wife and I are both Vodafone and every call to each other drops out!!! Sometimes having to make 3 calls in the same conversation!!. This also happens when we have friends or work call us at home, again you have to call the caller back 3 times or more in the same conversation!!.