I have 0% coverage and have a 20 yr old son in Darwin who I can't contact to see if he is ok and organised before the cyclone a very worried mother

convinced to migrate from 3 to vodafone but was not told that there was poor vodafone coverage (virtually none) in my area. Constant phone calls to them and promises from them - telling my story over again each time and nothing improved. asked to go back to 3 network - they agreed but it never happened. eventually vodafone agreed that they could not provide a service in my area and released me from the contract. The equipment was returned. Now I have two accounts one from Vodafone for $1208 - because they say I left the contract early AND a bill from 3 for the same period for service usage!
all along I have had the worst customer service, outright lies and have been shunted from one person to another all of whom no nothing about the history of the complaint.
I have no intention of paying the accounts but where to from here?

I made the wrong decision of swapping from my old telco over to vodafail. After being on hold for half an hour they said the number would be swapped over in the next couple of hours. A week later my phone number had not been ported and after hours being on the phone to customer service, the number finally ported. What a mistake! ever since I swapped I have experienced call drop outs, received text messages that had being delayed for days numerous times and crappy reception. Thanks Vodafail!

so i will be texting and a few texts later.... text fail.... try to resend.... fail... try a few times more.... fail fail fail.... try to call someone... hmmm sorry can not get a hold of this person. looks at reception. all bars r full. turn phone off and turn it on again. wait for phone to do its stuff to work again. everything is fine. WTF. seriously vodafone is a phone company. can they cant even get stuff like this right. they should be shut down cause they fail so much its not funny. they dont work. then say oh our new tower is up the reception should be great...... same things happen even after its been up for awhile. vodafone suck. then they lock u on contacts for 2 years and prob laugh at u when u leave cause they know what u have just done is the worst thing of ur life

I CANT MAKE CALLS AND MY TEXT ALWAYS FAILS NO RECEPTION WHATS GOING ON IT BEEN LIKE THIS FOR TWO MONTHS NOW???? AND ITS SOOO ANNOYING VODAFONE IS GOING TO LOOSE CUSTOMERS SOON IF THEY DONT FIXC THIS FAULT

I am one very frustrated individual. Since switching to Vodafone, I have had nothing but reception issues and dropped calls. Since I don't use a landline, I depend on my phone to contact and be contactable. In the Blacktown area where I live, in my home I cannot get more than one bar of reception on my phone, and that is if I am lucky. Usually there are no reception bars lit on my phone. If I am lucky enough to receive a call while at home, it will be distorted and marred by constant drop outs. What if there is an emergency? I would be stuffed.

I have spoken to Vodafone customer support about the issue at least on 10 different occasions, and each time I am told to be patient, that the Vodafone network is being upgraded in my area. Well, this has been on going on since at least April of 2011, and here it is almost 2012, I cannot reliably make a call from home. I am thinking now the only solution is to get out of the contract and go with another service provider.

R Perry
Marayong, NSW

I am new to Vodafone after my partner talked them up during the recent system upgrades media circus. However since connecting a new iPhone 4s two weeks ago I have had around 8 dropped calls and about 6 failed call attempts to the same number over a two day period. The closer it gets to Christmas I feel my sim is taking longer to connect to the Vodafone network at startup. Voice messages are turning up on the phone the day after they were sent. And forget about calling someone in a shopping centre if you see them wandering around on a different level, you may as well be on different planets! But if that leaves you wanting to vent you could always throw your phone at them... They will meet you at the escalator faster than redial!

I see so many people here with so many complaints and I agree with them all. Y question is, what can we do about any of this? All this is here is words on a page, but when are things going to change? How is Vodafone still able to get away with this? Is there no one we can contact who will get out money back and make Vodafone pay for their lost service?

Never again..... Customer for 12 years however that seems to be irelevant. I have a 24 month plan and a contract for a Desire HD handset that was taken out 6 months after the start of the plan contract. Am trying to port to Telstra by paying out my plan contract & continuing to pay the contract for the handset in monthly installments as originaly agreed.

Vf are trying to force me to pay out the handset at the same time however are refusing to provide any evidence that I am legaly bound to do so. Unbeleivable..... I am not asking for any discount or waiver, just want to adhere to the original terms. They had the audacity to suggest that i take out another plan at $20 p/m in order to keep paying off the handset in monthly payments. Refered to the Telco Ombudsman.

Also, was advised that the Desire HD that I purchased from VF does not work well on the VF network!!!! what an incredible level of inneptitude & incompetence

I just rang to complain about their shit reception and no internet coverage/delayed sms (2 months into a 24 month contract) and the call dropped out. I rang right back and the message I got was "we cant take your call due to technical difficulties"
OMG you are a joke.

walking up the hill to ring

I was with three because i could not optus signals at my place. i got a new phone from vodafone on a contract and they told that it would take 48 hours to transfer me from the 3 network to Vodafone. I have been waiting since three days to make my new phone work but all in wain. The transfer did not take place.
When I tried calling the shit customer service I kept on waiting forever to talk to someone. Afer the frustration of having to wait 40mins with no answer I had to hang up. Vodafone sucks hardcore. Never ever go for them. there service is completely fucked up and there new so-called 850 network is a joke. When you talk to someone in store, the sales people dont know what is going on and are completely incompetent.

Need Advice!
I transferred over from 3 to Vodafone and am still within the 30 day guarantee period. I called to cancel as I am having big network issues. They are telling me that they are going to send a satchel to me and that I should use that to send my phone back to them. I informed them that on their website it states that I will be told where my nearest store is and I can hand it back in there. I expressed my concern that it may be lost in the post and would rather hand it into a store so that there are no issues, plus they can check the phone in front of me to ensure that it is still in a saleable condition. She was adamant that this should not be done and I need to use the satchel. I am now worried that they are going to claim they didn't get the phone or that the phone is damaged. I just don't trust these people at all! How can I protect myself from this happening?

There is a 'black spot' on Huntingdale Road, Oakleigh/Waverley (starting Ferntree Gully Road, finishing almost at High Street Road) that seems to 'move' during phone calls. I pass through this section of road morning and night to work and back. One phone call will drop out minimum of 6 or 7 times. I call back, talk 15 secs, drop out. Repeat,I call back, talk 15 secs, drop out. Clients love it. They think I'm great. NOT! This is just one example. I have gotten to the stage, where I know so many 'black spots' around Melbourne (due to my travel with work) that I just find a spot I know 'works' and pull over to answer calls. No point in having blue tooth and voice enabled answering if you cant fricken use it! As for the Blackberry network...lets not even GO there!.....Internet? Emails? I'd get a quicker response writing a letter and posting it the old fashioned way. I'm surprised though, that inner suburbs of Melbourne have so many blackspots with Vodafone. Shouldnt it just work? Maybe its just be expecting too much from a service provider that I pay monthly....

Got a no contract vodafone pocket wifi awhile ago, after about a month it turned to absolute shit. Actually, shit has more merit as it attracts flies. The service is almost non existent. Constant drop-outs, goes from full reception to nothing. I was told by the sales person that it was fast and would work for gaming and youtube streaming. What a load of bull. IF this post even works Ill be surprised..
Screw you vodafone, whoever is running the show needs a bullet. GTFO

Hi there, unfortunately there is no network signal in here ROLEYSTONE 6111.
Friends thought i could have disappear or lost or being kidnap.
Alternative option for me is to STAY AWAY VODAFONE.

YOU ARE SO TERRIBLE, YOU NEVER KEEP ANY CUSTOMER HAPPY. I HAVE HAD THE WORST COVERAGE, I HAVE CALLED UP SO MANY TIMES AND NO ONE DOES NOTHING ABOUT IT. VODAFONE ARE SO TERRIBLE IN THERE SERVICE.

Mobile Broadband in Melbourne CBD (Spencer St)is totally unusable. The congestion is so bad internet connections just time out most of the time.
Vodafail claim network coverage is excellent but refuse to accept network congestion is appalling.
I been offered a free service for 90 days which about what this so called "service" is worth.

My 3 mobile network (now merged with Vodafone) keeps dropping out, searching or roaming. Also people are unable to get through to me when they call. My Internet is slower than usual, or just doesn't connect. Even in the city and metro areas.

In the last week both phones dropping out every few minutes for data and network. i am surprised I can post this from my phone right now!!!!

Shitty coverage. Excessive bills, excessive waiting times to talk to a human, an automatic debit that didn't exist....I don't think I have had a trouble free month since I joined VF. My daughter andI got phones the same day. She went with Optus. Guess where I'm off as soon as my contract is finished.

Network coverage keeps dropping in and out in Belonged tonight. Rarely can I surf the web without the GSM dropping out. Not overly impressed.

No reception in largs bay 5016

Crap customer service/no idea what they are talking about/I cant understand them and they cant understand me (I am not a racist). Really bad network coverage/drop outs/delay sms/inbound calls straight to voice mail/sim disconnect from phone/no network found. Called to complain about being transferred to accounts then troubleshooting then troubleshooting again when I wanted repairs which I was not informed they closed at 5pm. THEN complained about getting a call for feedback about complaining because they called at 8:30pm... Would also like to add, they are doing an 'Investigation' for all of the above which has been on going for the last 2 months with no results and tech support which tells me "turn your phone off and on again and this will fix your problem"

I am so angry with the upgrade in my area (and the rest of Aust). They told me it was it was meant to take 6 months when they fist started. Then I was told it would be late September 2011... 3 months later they dont have an ETA now they are telling me it is going to take up till mid 2012 - late 2013... Not to happy about this as this means really bad reception in postcode 2263 and surrounding areas! Grrr...

Can't recharge phone over network due to technical problem. Please call customer service. Can't call customer service because of technical problem. But you can keep using network as per normal. Not if you can't recharge your phone you can't. Logic fail.

Shocking coverage! Phone switches from 3G to searching to no service to edge to SOS. Mobile broadband either not connecting or only connecting to edge! Called customer support 3 times on hold for 20 mind each time!!! I want out of my contract for no penalty!!

The last couple of weeks my reception has got worse.at home my phone often displays SOS only calls,occasionally i get 1-2 bars,mostly with 3E or 3o instead of 3G.i run a business and if i need to leave orders for suppliers at night i have to text friends to make the call.I have another year of this on my contract!

Call drop outs always, terrible unreliable coverage. Slowwwww Internet list goes on and on

Vodafone admitted ....... eventually that they could not uphold thier end of our contract and would not charge me for 3 months by when they would have network upgrades finished and the service would be fine. Failing that they agreed to allow me to purchase my Samsung Galaxy 2 "at a reduced price". To cut a long and painful story short the "at a reduced price" was $850 !
They are trying to profiteer on thier own inability to provide a reasonable service !
They would be well aware that I have sensitive personal and business information stored on that phone as well as having paid for accessories and apps. Up until this time I had not contacted the TIO but dealt directly with thier resolution team. They also want the charger back with the phone so they can onsell it, I do not want anyone being able to access the drive on this phone and access all the data that cannot be completely wiped from it. I have since made a much lower offer which they refused so I have complained to the TIO and requested them to adjudicate. I think a fair and reasonable solution would be to admit fault in that they could not live up to thier end of the contract and sell me the phone at cost. My advice to anyone else is DO NOT TRUST VODAFONE, GO DIRECTLY TO THE TIO.

for ALMOST a week my service has actually been good (minimal dropouts and good data reception). but now it is back to normal (every call dropping out, especially if the handset is moved, meaning i have to call someone 10 times to have the same conversation) So thanks for restoring my faith in Vodafail, once again you've lived up to the current rep. Ridiculous.

For 4 days this week everytime i dail someone on my iphone, 8 times out of 10 i get the good old call failed. Full service showing on handset and 3g active and showing as well. Hang up and dial again, call failed. Try to call 1555 call failed. Call 1555 second time and get a "customer service" rep only to have to call drop out. Funny thing is i have all bars showing on my phone. I call vodaphone from the office phone and go thru the usual network reset and fault finding on the phone and still call fails. After about a hour of going back and forward the rep says he is escalating this to the engineers to investigate. Rep will call me back when checking and testing is complete. About 45 minutes later i get a call saying to please restart the phone and the issues should be fixed. I restart the phone and yes indeed i can make calls without any call fails showing up.

I test dial about 10 numbers and they all go through without issue. It is then i notice that 3g is not showing on my phone any more. I call the 1555 number again and go through the history of the day and my issues and advised them that after i restarted the phone the last time i no longer have any data services or 3g showing on my phone.

Engineer checks the suburb im in (2066) and says no known issues or updates occurring. Next they asked me to reset network settings again and restart the phone. I explained that i just finished resetting my network settings twice about 2 hours ago and also have restarted my phone 4 times. I have also gone through all the network settings on the phone and ensured that 3g, data roaming were enabled and wireless was turned on. WEasnt good enough for them. Had to waste another hour on the phone with them doing tests. They then run off a lot of suburb names and asked me if i was in any of them as they were known issue sites. As i was not in any of them or even near any of them i told the rep. I also advised the rep that i have driven around for a good hour and have been through approx 20 different suburbs in that time and still no data or 3g activity at all. It was then that the vodafone rep advised there is a nsw wide issue with 3g at the moment and there was no resolution time. I was told the reset network settings one more time and call back in 24 hours if i still had the issues.

Called back today which was about 36 hours with no data or 3g on the phone. Explained that i was pissed off big time with the network coverage. Especially since i have the following history with vodafone this year alone

- january this year (2011) i logged 2 issues with the same sort of problems. Took a week to fix it then,

- Febuary issues with service and call drop outs, data services non existant and people calling me going straight to voice mail.

- march i logged a issue where i was not getting mms pictures or sms's that were sent to me, and for some reason i would get spammed with messages a week later at 1am or 4am or 2am in the morning waking me up all the time.

- april i had issues with the messages again coming a week late and at all hours of the night. Vodafone proceeded to give me 3 months no bills and advised by june/july the network coverage issues would be fixed.

-July still having mms and sms issues, and now on top of that whenever is send a mms to anyone not on vodafone mobile service they will get a link sent to them to access it from the internet instead of the picture

-September service and data dropouts again

-December (2011) as noted in the beginning of this post.........

I am sick to deaf of this crap and this weekend (2 days from now) i am going to optus to cut over my number. I will then call up vodafone and tell them they can kiss my butt goodbye. I recommend everyone who currently has vodafone service do the same because they are only getting worse.....

sitting at home would like to complain about my reception but my service goes from 3g to Edge to carrier name but no bars ( I love this one it is Vodafone giving you the digital finger) then searching... for 20 minutes then SOS calls only and then back again. I would call on another phone but I don't speak Hindi and the cost for the hour or more on the landline just makes the whole think even more infuriating

Just got migrated from 3 to vodafone, the girl said that the good news is that there is no longer roaming charges but the bad news is that in some far off places such as far off whoop whoop that I may lack reception. Well I am sorry but I don't class my home (inner city Brisbane) or my work (30 mins from Brisbane city) as whoop whoop and I have zero reception in both. One day and already the prognosis = fail.

I am sure that all "3" customers have been getting the wonderful e-mails from Vodafone. They calim to have new networks, superior networks, better coverage etc. etc. etc. I got the e-mail yesterday............have had no network coverage since! What about spending the time and money on getting a network working to provide the service that we pay for rahter than more crap e-mails.

when someone tries to call me they cannot get threw 70% of the time even if the caller is in the same room (tested) always have bad reception most of the time 2 bars if im lucky maybe 3 but then i try 2 make a call and alwats drops to 1 or 2 bars max to top that off if im lucky enough to get threw to a call it drops out meaning i have 2 keep trying and spend more money each time i try

im considering changing tel Cos even tho i have been with voda for 5 yrars the service in the last to years is the worst


when are they going to fix there reception issues if they dont do it soon they there will be no more vodafone in AU because they will have no more customers left

They suck

Reception is always dropping out. Numerous complaints made to vodafone.

billing stupidity and the most obfuscating plans and rules ever. No 'like home' when travelling. Crap customer service- still waiting for a call back 7 days now! and dodgy coverage even in metro melbourne. Need I go on.....?

It takes me half hour to sign me in to my face book that's wi fi internet and mobile is another story I have to be in a special possition on my unit to get reception and times says only sms truly is voda fail

http://www.theage.com.au/victoria/network-outage-hits-vodafone-20111209-1on7j.html

Another Vodafail network outage. There's something new.

note that there are hardly any comments on vodafail.com since the outage began at 11am this morning - this may mean that remaining customers are completely used to having no service

Tried and tested Vodacrap 850 mhz network on the Gold Coast. New mobile spends so much time switching between 2100 mhz and 850 mhz network, battery drain massive. More dropouts and erratic reception, even no in building reception while been within 200 meters from a 850 mhz tower. Back to locking my brand new mobile to the very old 2G network, so much about Vodalies stronger 850 mhz network its a JOKE

Winston Hills, just north of Parramatta hardly a non coverage area. Atleast 4 out of 10 calls have drop outs.

I migrated to Vodafone from 3 when they promised a billion dollar upgrades happening and the coverage is good.No such thing
I will first complain to Vodafone and if no action/ will go to Ombudsmans office

I have full reception but everytime I call someone, I can hear them but they cant hear me! My phone has stopped ringing and all calls go to voicemail even though I have full reception! I have been with Vodafone for 4 years and I have had enough.

Just received my new iphone today even though I cancelled it 3 days ago. After waiting for the phone to arrive for 3 weeks I called customer service and was told there was a backlog of orders and they were out of stock. I told them I want the order cancelled, they told me it would take 48hrs to process. They sent me the phone anyway. I didn't know what it was and opened the box when it was delivered so now it's mine whether I like it or not. I decided then I would go ahead and activate it. Have been told since I am transferring from 3 to Vodafone I won't have service until perhaps Tuesday but they can't promise anything. What the!!!!!!!!!! This is not a good start to signing up with Vodafone. There is apparently a problem with the whole network. When I check the website it mentions nothing of a problem with the network today.

we have changed from a 3 12 gb wifi to a vodaFAIL 12 gb but with a better deal as soon as we change we have no network and we also recieve a free 3 gb wifi but 3 gb is allot less than what we need for a family of 4 its ending up costing us more than the first 3 one and we are still paying for the $40 12 gb wifi that does not work!!!!!!! wtf

I am having to work from home today due to being ill, first thing this morning unable to speak to work because they can't hear me, second can't speak to any of my customers because they can't hear me. Call Vodafone they can't hear me. So I go the store to be told they think there is an issue, I'm one of twenty people in the store complaining... Only the western suburbs seem to be affected, but not Laverton?!?!? They can't advise of a time for it to be fixed as they don't know if there is an issue, Vodafone you suck!

I have not been able to take or make calls for 2 days now. People ring but they can't hear me. I hear them just fine. Same if I ring people.

Vodafone insist they knew nothing about this issue until I rang even though there are 3 other people in this office having the same issue or they have a friend with the issue.

Actually, that's not true. The first Indian I spoke to told me there was an issue in Melbourne. The second one told me there are no known issues on the network. But he assured me, after some clicking on the keyboard, that my issue would be fixed in an hour.

If there is no issue then what is there to fix?

I want these arsehats to stop lieing to me. My contract expires end of this month and so does my time with them!

I live in Townsville North QLD. Vodafails has extremely limited coverage. I am unable to call people and people are unable to call me. Either the phone line drops out, I do not connect, they cannot hear me, or they just cannot call me.
My phone displays up to 3-4 bars of coverage but all the problems I have previously mentioned still happen. I have also logged complaints about this, but have proved useless.
Extremely dissapointed

I live in Townsville North QLD. Vodafails has extremely limited coverage. I am unable to call people and people are unable to call me. Either the phone line drops out, I do not connect, they cannot hear me, or they just cannot call me.
My phone displays up to 3-4 bars of coverage but all the problems I have previously mentioned still happen. I have also logged complaints about this, but have proved useless.
Extremely dissapointed

I have been a vodafone customer now for over 5 years. Only using cheap phones for most of the time with poor coverage, mostly none in my suburb. My suburb must be one of not too many that are part of the capital city and receive no signal.

Recently I was giving my 6 monthly blackspot report and the tech guru said that it was the phone this time not the carrier. He suggested I move from my nokia 6500 classic to a htc legend. The new 3g network was fully compatible and working well in my area. After much thought and reading some good review on cnet et. al. I went to the shop and signed up with this new phone for two years.

Not only was I taken hook, line and sinker, this crappy phone now spends more time frozen than anything else. It drops signal for no reason and txt messages take even longer that ever to send and receive.

Recently I went to Fiji for a wedding. I wanted my voicemail turned off and global roaming turned on. I was at Sydney International airport to see the staff at the kiosk there. After them turning me to the customer support crew(Indian Call Centre and Lara), it was supposedly turned on. On arrival at Fiji no network coverage at all, from Nadi to the coral coast, nothing. Upon return to Sydney I received voicemail notifications. When the next bill arrived I got charged for it. So I rang Vodafone and they would not withdraw the fees saying that I was overseas and I had my voicemail inbox turned on. I told them about the "customer service" at the airport and they had not changed a thing. My dad came with me to Fiji and he had the same result.

I was recently job hunting and missed four jobs because of poor network not receive voicemails. When a job finally comes up my bosses are so programmed to ring mobiles that when I was required for a shift I didn't make because I didn't know about it I was fired for failing to show for work.

VODAFONE IS COSTING ME MONEY AND WORK WHICH I NEED, FIX YOUR ISSUES.

VODAFONE DOESNT WORK!!!!! I have to go outside to make a call and i live in Sydney suburbs! The staff at vodafone really are pleasant, but they keep changing their story. "please understand, i am not lying to you...your service levels are excellent" (said in an indian accent of course. "its very true vodafone are experiencing issues during our upgrade, but your area is very good reception... oh, well it will be good at the end of this month.....next month....march 2012..... september 2012" and on and on it goes. They have suggested i can switch off 3g when i go inside a building and simply just turn it back on when i am outside...this may help they say. I am paying for a service which does not work. Coffs Harbour last week -zero service unless i walked to the top of a hill. Coffs that is, not lightning ridge!
This company is a joke! I notice if you call for a new service you connect to an aussie but as soon as you require assistance the call is diverted overseas. They try really hard and are most pleasant but sometimes very difficult to understand. VODAFONE I WANT MY MONEY BACK!! NOW!!!!!!!

Why is there no 3G? Tried switching network on and off, phone on and off and reset settings as per customer call line suggested...no luck! Would be good if voda Au mentioned that there were issues and when they would be resolved. Prepaid = annoying! Grrrr!

Just a quick point of note after looking at your suggested "How to Complain" notes on this site.......you suggest that we should be polite and courteous to the Vodafone staff in the stores............surely this should work both ways. The times that I have visited the stores and waited in line for 30 minutes or more only to be ignored, brushed off or told to ring (now theres a thought)the office because I am not buying a phone are innumerable and then they wonder why they get abused. I live in WA and if I need to talk to someone in Sydney it would be quicker to jump on a plane and meet with them. Vodafone have succeeded in proving that we don't need mobile phones because they hardly ever work on their network. I just cannot understand how their systems just keep failing......go to a "thirld world Country", buy a SIM and it will work with no problem..........and it is at least half the cost of what we pay here. I just wish that we could bill Vodafone for the amount of time that we spend trying to resolve issues.
After all that...........the one thing that they do have right is the "LARA" system........you nkow that voice activated answering service......it is just the same as talking to one of their operators...........it does not undestand English, Australian or American either! I am currently taking indian lessons to see if it helps but may have to explore some further language courses dependent upon the results. Maybe Swahili would work.

Finally coming to the end of my Contracts. I have 4 mobiles, all signed up with 3 (who are now Vodafone except if you talk to Vodafone!)and have had nothing but problems since the switch rollout. Billing, coverage, customer service (sorry customer abuse which they provide free of charge! Now switching to Telstra.......not much better but at least I can make a call and complete it without at least having to call back half way through. Only problem is that Vodafone are now having problems porting the numbers to another carrier. I guess I will also continue to receive bill demands from Vodafone over the next few months until they realize that I do not have a service with them anymore. Same thing happened 10 years ago when i was with them and it took me 2 years to get my credit rating cleared! Vodafone GO HOME and leave us in Australia to fight with our local carriers..............If I want a phone in India I will buy one.

Live in Epping NSW, no reception, SOS all day today. First time, very unhappy.

Living in Shellharbour no service at all sitting in my house you have full bar reception and as soon as you pick it up the reception drops to 1 bar and the call drops out. I will never ever spend a sent with vodafone again when contract runs out... my wife is with crazy johns and they are exactly the same...

Calls constantly drop out and no reception. Poor customer service from Indian call cenre staff who speak english but don't really understand english. Good bye Vodafail.

In 2011 I am reduced to having to shuffle awkwardly to certain 'pockets' in my house to garner even a BAR of phone reception and have to stand completely still for fear of the connection dropping out. EVERY and I mean EVERY phone conversation I have, the connection cuts out. Today alone, the reception has been on a permanent 'searching' mode. I signed up with Vodafones 'Infinity' plan expecting that I would be relieved of the 'end of the month bill surprises'. I make a high volume of calls and was 'lured' by their unlimited text and phone call premise. What I didn't realise was that a plan like this is of no inconvenience to Vodafone because you don't even HAVE THE RECEPTION to make the unlimited calls or texts. In dealing with a US counterpart for a business call this morning, I had to walk out of my house and down the street in the FREEZING Canberra cold just to ensure I wouldn't suffer the embarrassing connection cut. I was wrong. I am cursing the day I signed this contract. I am disappointed in myself for making such a poor judgement call. Vodafone should have criminal action taken against them based on fraudulence alone. You can't keep taking people's money from them like this if you're selling a busted product.

Well, I have had no coverage anywhere since last night. Sucks coz I really wanted to wish someone Bon Voyage. Vodafone sucks balls. How can there be no coverage anywhere??????

Hi people,

I was still able to sent a text in the morning says about 815am.
The network suddenly decided to die on me. Unable to make phone calls or internet connection.... only able to connect to wifi (the smart phone did it- not VODA!!!!)

Rang the customer service, was put on hold for at least 30 min!!! and the customer service lady was not able to tell you what was wrong with the network...

But on the nsw service - they says no outrage!!! which is bullshit!!!

unhappy voda customer like u guys :((((

Moved over from 3 where I was a happy business customer. I have never had so many call drop outs, failed calls and sparadic service access. I spoke with a customer service person who asked me to provide examples of three drop outs and they will investigate it. Surely the likes of Voda can do some simple analysis between drop out rates, coverage and call issues between 3 and Voda to work out just how utterly incompetent they are. Why the push from the three network to Voda? Should be the other way around in my opinion. I am always on the road and rely on my mobile services. VODA is just hopeless and all the BS from customer service about spending $1.4bn on upgrades is nothing more than spin as I cannot believe they could have been actually worse. EPIC FAIL VODAFONE!! Oh, customer service offered me a reduced plan for three months. Not looking for compensation, just want them to fix their daft network. The bloke in India hung up on me.

No Network in Broadway NSW

Have no network coverage at all today, since being on Vodafone some calls don't connect, have bad reception most of the time, text msgs don't send and people can't contact me. Seems like its getting worse with the more upgrades they do. VODAFAIL....

Constant dropouts, waiting 15 to 20 seconds for a phone call to connect, phone calls not even connecting, and today all of a sudden there is no network coverage at all. I was surfing smh.com.au and then my bars just up and disappeared and have not come back. Tried many troubleshooting steps including the good ol' power cycle but atlas still no magical bars. It is not a fault in the handset because my wifes optus sim works in it fine.

Thank you Vodafone for your slow broadband, dropouts and a crappy network.

Woke up this morning to no network 30 minute wait on phone no CS

No internet, phone or text on:
Tuesday 5th December 6:30 -8:30pm / 8:45-9:25pm area code 6019:
Our network upgrade is coming to parts of Scarborough Beach and some surrounds. It may affect your night service (11pm-7am) 27Nov-5Dec. Please call 1520 for more info.
Coverage is worse since thier upgrade!

I signed a 24month contract with crazy johns 2 1/2 weeks ago after being shown and told that we would have top coverage in our area on the vodafone network.
I frequently experience drop outs, little to no 3G coverage and further dead spots and drop outs on the 2G network. I even tried to make an emergency phone call (122) and could not get through!!! I have called Crazy Johns a number of times to complain as I want to cancel the contract and I have been told in order to opt out of the contract, I would have to pay for the remainding 23months. I've just typed my concerns to the TIO. yah... :(

Hello,
Coming to you from Geelong, Melbourne, courtesy of an expensive Telstra network because Vodafail is beyond useless.

Just transferred from 3 to Vodafail, was getting a huge data roaming charge on 3 because it couldn't get reception on the 3 network and would roam onto Optus or Telstra, had to turn 3G off to prevent excess charge but would still receive calls and get texts (except MMS because no 3G).

Decided to migrate to Vodafail when I got an email telling me the 3 network was being phased out and I would have to move across to Vodafail if I wanted to continue using my mobile.

Migrated across and now it changes from "SOS only, Searching..., NO SERVICE, SOS Only, Searching..., to 1 bar signal and sometimes on the rarest off occasions, 2 bars signal.

Vodafail drops calls, gets texts hours later, doesn't connect to the network half the time, let alone getting 3G reception.

AND on top of that the first bill I received was $30 OVER the cap because of some miscellaneous network charge?!

Vodafail should be ashamed of their network coverage, or lack there of, and customer service and should instead of spending thousands on public sporting figure endorsements and publicity, should focus on upgrading the pity-full network coverage before the TIO and ACCC are forced to do something. Or there is a class action that finds Vodafail in breach of there obligations as a service provider and they are forced to pay compensation to thousands of disgruntled customers.

Sincerely,

Another pissed-off Vodafail customer.

Visitor to the country, on Vodaphone Pay-As-You-FAIL.

Terrible reception. Shocking customer service!

At first I had "SOS only" connection, then had to restart, only to find there's no 3G connection.. a few minutes later, 3G icon appears but there's still no internet connection at all!

Sydney CBD up near the rocks. "unable to activate data network"... been like that for an hour now.

3g network problems on my phone

No 3g coverage for the past few days despite rebooting my phone several times

Who else out there has recharged their phone over the last 24 hrs,only to find that their recharge has not been registered by Vodaphone and they can't make any calls.

This all started 24 hours ago for me ... now I just feel like slashing my wrists for being so bloody stupid and putting up with the Vodaphone network problems for so long.

Of course you will at first think that their network is down temporarily. Just before you feel like ramming the phone up Vodaphones nether regions, dial 1512 and you will realise why your phone doesn't work.

I am about to give the complaints department a verbal spray, I know it's not the complaints department fault, but I need to have the problem noted on record.Then I will take this further .. I run the phone for business and this Glitch,that has been around for a year now,could cost me a huge loss in income..guess who I will be suing for loss of business revenue and further damages?

Don't take it lying down .. give them a boot up the backside ..it's your money!

3G network is down

Vodafone network down this morning 5/12/2011....Need to call the doctor for my Daughter. THANKS VODAFONE!

no network reception 4th dec 2011

No reception at home! It's like not having a mobile phone!

Today and from last night unable to get internet on my phone as well as sending txt and call. I have to keep turning my phone on and off to check if any messages go through or recieve any. SICK of this this is the 2nd time Im highly thinking of changing from vodaphone. Been with them for 7 years no problems till the last 2 networking issues and now this tickes it off. Better be a compensation or able to get out of your contract.

i still continue to get 1 and 2 day old mms and sms, from V network this is a terrible

I am in Willoughby in Sydney and I too have absolutely no reception and coverage today...What's going on.. Twice this week for me. I just recharged the phone this morning so I could make phone calls today.Hate to tell you how I really feel but this company is as useless as tits on a bull.

I have tried for almost 2 weeks to unlock my iphone. When i called them they said I had to do it on-line at http://www.vodaphone.com.au/unlock the links do not work. this is the final straw in several years of being with this appalling business. All I want is to leave their network and even now they fail me.

Am in Rosebery (NSW) a suburb 7kms from the CBD. Zero coverage today however the Vodafone website says that there are no network issues! 6 March 2012 - contract expires and I'm off to Telstra.

I posted a little while back about having three or four days with contasnt call drop outs and delayed texts/multimedia messages and really really slow internet.

It has now been four weeks. Of the same thing.

Still no improvement.

Every time I make a call I either get "beep beep" and no connection at all, OR I get "Hi ..... " and it drops out straight away. I'm apparantly still not receiving half of the text messages people send and when others try and call my phone when it is switched on and apparantly has full range (I've tried this from my home phone too - to test) and it goes straight to "This person isn't available right now"

So I went in to a vodaphone shop front the other day to see what's going on- if it's my sim or what...

"No... It's your Iphone" (I have an Iphone 4) to which I replied "It's not that old, I got it in July this year from America (when I was in the states I got it from the Apple store in New york with full warranty, so it's a genuine phone).
I then got told "No it must be a dodgy phone or you have done something to it... Have you put it in water"?

I explained there was nothing wrong with the phone (software/hardware wise)all the apps work, everything is great but the reception/phone/visual voicemail failing to connect/call drop outs... etc.

She told me there was absolutely no issues with the network but I would have to go to the Apple store and get it sorted.

It turns out another disgruntled customer sitting next to me while I was being told this leant over to her (the vodafail rep) and said he worked for the Apple store and there was nothing wrong with their phones (regardless if it was an American Iphone - UNLOCKED!) and he had experienced the exact same issues which is why he was in the Vodafone shop!

She then went "Ah... aH" and went back of shop and got me a cordless work phone and said "Here" and dumped a phone on me without telling me who was on the other line or what I was doing - it turns out it was the call centre in whatever country and I had suddenly to speak to some lady about what was going on - all over again.

While I was on the phone I looked for the vodafone person who was with me before and she was off with another customer ignoring me and the other dude!

This is not the first time someone has handed me a phone and walked off when they had a tricky question. It happened the last time I went into a vodafone shop - is this common practice for them?
Ignore the customer?

Nice vodafail. Nice.

Vodafone is the best carrier in Australia. Cheap, great service, great network and decent phones on offer. Have been with them for 13 years and not changing.

Vodafone upgraded my partner's phone to an iPhone 4 midway through the contract due to endless reception complaints to which Vodafone concluded was due to 'new upgrades being incompatible with iPhone 3.' Since then, the problem has become worse. We are 10 minutes outside of Brisbane CBD and calls drop out, text messages don't send/receive, internet doesnt load and the list goes on. Vodafone's excuse is always 'we're currently doing upgrades.'

More recently, Vodafone took an extra payment off my credit card when I paid the bill last week. Dispite the fact that we have bank records and their receipts, they are denying they received two payments and are refusing to credit my account. I have been waiting for 6 days for someone to call me after 'investigating' the issue and even though I call regularly to chase it up, all I ever receive is a promise for someone to call me back.

i have had no internet coverage for a week and now i can't get help from tech support as their computers are out

I am sick of poor coverage, my wife and I both have vodafone contracts and we need our phones for business. This issue is getting worse the phone network is just not connecting or if we are on the phone we cannot be heard clearly by whoever we are talking to. This is not good enough!

Tried to call my wife at home this afternoon. I switched to Telstra from Vodafone but she is under contract with them. Our house in approx 7km from the Melbourne CBD and her phone went straight to voicemail dispite being switched on. No coverage!

After 24 months of no reception, call drops, no data connection etc with Vodafone I finally got out of my contract... easy?... not quite.
Apparently a system outage at Vodafone means that whilst Vodafone have cut off my number with them, they cannot release it to be ported over to Telstra... so I now have no phone at all and probably won't do for a week until Vodafone pull their finger out and fix their system.
One final slap in the face from Vodafone which about sums up their sheer incompetence. I cannot emphasise enough how much I really hope they go bust and have to pull out of the Australian market, they're a joke

I was forced to swap from 3 to Vodafail because apparently voda has better coverage and no charges for roaming, today I have no internet access and when I call customer help the keypad options rarely work and after 20 minutes of holding the guy who answers can't hear me so eventually hangs up, my friends can hear me but they can't. Absolutely pathetic as soon as they can hear me I will be demanding cancellation of the contract with no fees as obviously the coverage is not better as I was led to believe.

i cant send picture messages.. well i can, but no one ever receives them.
Also my reception is absolutely appalling
Only another year to go before my contract expires, never going with voda again

Since yesterday, I have been getting almost no signal at all. Initially I assumed it was because of my phone, or my location, because I have never had this issue... I have restarted my phone, moved around to see where I can get some signal at least. I have heard complaints over Vodafone but I had no reason (yet) to complain - I thought Vodafone has been quite good to me.

I have been a Vodafone customer for years, had prepaid and moved to postpaid as soon as I had a full time job. Finished my contract, and immediately signed up for another 24 months with TWO plans this time. I am not the type of person to complain straight away, but my signal issues are getting really frustrating now. I get a decent signal, I try to make a call and of course the signal is immediately lost! I'm in Sydney, how can I not have any signal?

Voda keeps promising better service and coverage but by the looks of it, they are just empty promises to us.

I'm about to give this company away. They used to be a good company once upon a time and were a great alternative to the other telcos.

First of all there were problems with the reception - my bill has doubled when I had to resend test messages. Now there is supposed reception when there is none - send a text message for it to freeze and not send when there is apparently full barred up reception on my phone. Now they tell me I need to ring them to pay my bill. Funny how they can find me with a bill but I can't pay it. This is the second month.

I've lost patience finally as I have to use work time tomorrow to ring them. I don't have time to sit on the phone waiting for them to sort out my account. I've been a customer for a long time.
Pity they didn't learn from their recent mistakes with the privacy issues and listen to their customers as well.
Think I will check out someone else. Ahhhhhhhhhhhhhhhhh!

No network