have been with vodasuck for many years in the last 6 to 12q months the has gone to pack big time.terrible coverage with no service most of the time, calls dropping out and sms's not arriving until days later if at all.

Bought a prepaid broadband modem in July 2010 which only got access 5% of the time and them only for a minute or so then drops out, after 6 calls to vodasuck and going through the same things every time it still would not work so gave it back and cut my loses.

As soon as I drive into our suburb Pacific Pines or the 'Black Hole' as we call it. I get no reception at all. Being a nurse at the local hospital and needing to be contacted I was forced to put a land line in my house. I couldnt even get reception to ring vodafone and tell them what a bunch of useless pricks they are. As soon as my contract runs out they have lost me.

I can not get any coverage inside my house and when outside if I move around, it drops out. To connect to the internet is a hopeless exercise and my lilit will never be used. SMS and voicemail messages can take 2 to 3 days to come through.

I believe vodahone and three are one in the same. I singed up with 3 to get a 18cent per minute no flag call service. I was also told that 3 could access the the 3G telstra network if their tower could not deliver the reception. This was a lie. I also have a telstra 3G phone that I operate as well. The service difference is chalk and cheese. I have to divert my 3 phone to the telsta mobile to get incoming coverage. I try using the 3 network for outgoing calls ususlly ending up in disgusting failure. I was in storms 2 weeks ago in Jimboomba and I was trying to ring my wife as I entered the property describing the damage My telstra phone had run out of power. I could not communicate with my wife and vowed th get even with 3 for the lies. I have a Nokia N97 with 3 and a old Nokia 9300 with telstra. The service 3 has offered is that of the dark ages. It has cost my business over 10k in sales in the last two years
George

since vodafone and 3 merged the vodafone service or lack there of is disgusting. No coverage, messages not getting thru and battery no longer holding charge. Try and get onto someone at vodafone you talk to someone of little english speaking and if you ask to be put onto someone who speaks better english they hang up on you.

I think that they are fuking the network cause vodafone are joining with 3 and 3 is the most shttiest network on the face of the planet and im sik of talking to indians no shit they are good at their job but seriously 3 suck dick everyone knows it and vodafone are teaming up with them what bullshit i just started a new plan with vodafail too EVERYBODY WHO IS READING THIS GET ONTO THE ACCC PEOPLE AND THEY WILL HELP YOU CANCEL YOUR CONTRACT WITH NO TERMINATION FEES BECAUSE THIS ISNT FAIR I HATE FONES AND I HATE FONE COMPANIES.

i reveived picture msgs 12hours after they were sent yesterday... and also phone cuts out after less then 5 minutes of talking...no reception throughout my house unless you stand on the balcony and most of greystanes is the same all my local friends complain about it and i've experienced it everywhere i go...got my bill emailed to me with one price then when i went to pay it, it was a higher amount on my voda account...was on hold for 50mins with no answer b4 i hung up last week...they have never answered my calls in less then 30mins...epic fail

i am recently new customer to vodafone as i moved from optus to vodafone because vodafone ensured me i had coverage at my home and in my area. i have no reception inside or outside my home, text and mms do not go through at all sometimes hours and hours later some phone calls do not even come through. i sat on the phone on hold to vodafone for 2hrs from person to person and then even more stupidly i was getting passed from department to department and to tech support i am tired of speaking to tech support. after winging at them for two days in a row i got told they would give me three months free minimum mobile service and if at the end of the 3mths if i was not happy still they woulde let me out of my contract. yet i have to put up with this for three months till someoen works out how to fix this. NOT IMPRESSED VODAFONE WASTE OF TIME I SHOULD OF STAYED WITH OPTUS.

my reception is crap 80% of the time takes for ever to send a text and to get on the internet phone calls which ive never heard ring could of missed on a sale as wanting to sell a camper trailer there was no missed call on my phone just that the service was'nt there sick off speeking to indian mongs which u can't understand

i have had a contract for a couple of months and constantly am dealing with poor reception and drop outs. i just tried to call to cancell. i have a call log with 14 calls to 1555 only to have all of them drop out at some point. some after 6 or more minutes on hold WTF....... HOW THE HELL CAN YOU GET THROUGH. On christmas day i missed out calling some members of my familyu because of the drop outs and got so frustrated i gave up.

Signed up for a 2 year contract 1 month ago after being told by the vodafone sales rep there was full coverage in my area of Sydney.
Result:
I have online coverage less than 50% of the time. When i do manage to get online, i'm lucky if it'll last more than a minute.
Calls regularly drop-out.
It's not rare for me to have to use my home phone to call customer support... calling 1555 or the 1300 number on my mobile doesn't work... won't even ring. When i do use my home phone i sit on hold for 30 mins +. I've sat through the wait a couple of times now, reached a customer support employee and then had the call drop-out. Very frustrating!! The last time i called customer support the electronic voice began to break-up and sat on repeat like a broken record. FAIL!
I will give vodafone a chance to sort out this mess but if there are no improvements soon they will never have my business again!

I get little reception in or around my house.....am always getting messages late..and get voicemails hours sometimes days after they are left. Even in metro areas they are just as bad...when on the phone to someone they are hard to understand....and when i try to contact them it takes over an hour to talk to someone....they hardly speak english and i end up getting transferred about 10 times
Ever heard of customer service???

my reception is crap 80% of the time takes for ever to send a text and to get on the internet phone calls which ive never heard ring could of missed on a sale as wanting to sell a camper trailer there was no missed call on my phone just that the service was'nt there sick off speeking to indian mongs which u can't understand

Have had Vodafone Mobile Wireless Broadband for 12 Months now and when I first got it was constantly dropping out even though I live right next to Brisbane city with usually no less then 4 bar strength! However, my connection shows up Local Connection only and usually coincides with the signal going to HDSPA from 3G Network. When I explained the drop outs seemed to coincide with this the woman on the other end laughed and said HDSPA was better. Clearly, it can't be better if I can't get on line! I have not moved and since around the beginning of December it has started all over again!! Took me almost an hour of logging on and off just to check emails the other night! So tired of it and still have 12 months of contract left! Surely a contract works both ways ie if I don't pay I break the contract but if they don't provide a service THEY break a contract! I think it should be as simple as they aren't providing the service they are supposed so should be able to leave the contract now!

I am using Mobile Vodafone Broadband, but via another Company that use Vodafone lines and I have to say the Connection here is poor a lot of the time! Recently I had no data getting thru at all and rang my Company who checked out a few things to make sure I was in a Coverage area which I was and then said they would have to contact the Technical support department which turned out to be Vodafone. I was told that it might take weeks for the problem to be resolved because of the Christmas break coming up! When I strong protested they said they couldn't do anything and would ring me back in and hour which never happened, so I had to ring them again. Still nothing resolved.

Fortunately the very spotty and unreliable coverage I do get returned in the afternoon. But still the Coverage is often very poor.

I would not have signed up for this if I had know Vodafone would be so unreliable!

After watching Today Tonight I was happy to see that it wasnt just me and my boyfriend that have dramas with Vodacrap.
We live in Pacific Pines that is on the Gold Coast in a huge residential area and we dont get one bit of reception! At all! We had to install a home phone and that is an expense we didnt wish to have, but we had to install it.
Because we have no reception, when we get out of Pacific Pines and into differnt areas, I get some recpetion along with heaps of voicemails (due to my work) and then I have to pay to hear at least 5 voicemails each time I leave my house!
In addition, I work for the media and I am on my phone constantly and my phone always drops out, which then means I have to call back - costing me dearly.
I would hate to think how much I have spent.

my reception is crap 80% of the time takes for ever to send a text and to get on the internet phone calls which ive never heard ring could of missed on a sale as wanting to sell a camper trailer there was no missed call on my phone just that the service was'nt there sick off speeking to indian mongs which u can't understand

Calls drop out. Can't load web pages - just text or hyperlinks. Can't send sms. None or very little coverage

I run a plumbing business where I rely on my phone as I do emergency service work. I'm either getting, not getting or eventually getting my voicemails.
Drop outs are driving me crazy. Doesn't matter where I am. Sometimes sorry alot of times I can't even connect to network. Solution by Vodaphone shop ? He put me on the 2G network from 3G ! Great !!!

I could go on and on for hours about how much I HATE Vodafone. Having signed up for a Wi-fi usb & a mobile plan for my business, Vodafone promised great coverage & 5GB of data. I got to the point that I was SO frustrated with the constant call drop outs, internet disconnecting, hour + wait when calling 1555 and the fact that to take a call I needed to stand in the field outside my house - I blew up. I rang Vodafone maybe 15-20 times over 3 days, only to be hung up on 3 times, calls never returned and one "Team Leader" Jared was so unhelpful and rude, I had almost lost hope. All I wanted was OUT of the plans, and to not pay the $1500 they were asking of me "because I moved house". Apparentely, if you move house, you should check your Vodafone service first and move according to where you get service- but no one can tell you where this is written in the contract. I had it out with one woman (and I have to say I was very restrained considering I was FURIOUS) and eventually agreed on a deal to get out of both deals for a certain amount - she told me to sign up with a "better" provider and suggested Telstra (ha!) and said as soon as I registered with them, they would send the final bill. I signed up with Telstra that day. I have since received 2 normal monthly bills. The thought of calling them and sitting on hold for over an hour is too much for me right now, and I will deal with it in the New Year - all I want now is out of the contract and I'm not willing to pay at all. I hope this lawsuit goes ahead, because someone has to do something. If it's reception you're after - hit Telstra.

DOnt get reception anywhere 99% of the time. When reception is achieved it is only temporary, specially if you would like to make a call, it seems to sense phone in hand and straight away loses all reception. ive recieved messages several days after being sent, from my girlfriend sitting right next to me while i have reception. standing perfectly still balanced on one leg hand gently rubbing head (exercise needed to get enough reception to make the call) the call is broken and switching to the other leg is often required to here a short scrambled (lack of reception) sentence. I might add, I have a vodafone tower around 500 metres from my house and it is visible from my balcony, i still have no reception. vodafone has my area listed as a full reception area... dont think so. When i went to leave the network because of this bad reception somehow no other telecom network would accept me (full time employment, well payed, perfect credit, etc.) I can however rejoin vodafone.. coincidence? now that i have rejoined im getting monthly calls from telstra, optus and virgin asking me to join their networks. WTF? Fuck you vodafone

I recently moved from Telstra to sign 4 new services with Vodafone.
MISTAKE!!!
Nothing works......MMS takes days to send and receive, voicemail is received 2-3 days after they have been sent and the phone drops out of 3G reception so often that my business associates can never get a hold of me and my data services are nothing short of a joke.
I predominantly use my phone at My Gravatt, 7km's from Brisbane CBD, and Main Beach, 2.5 km's from Surfers Paradise. You'd think these areas would deliver great range.....NOT!
A phone and data service in a metro area should deliver seamless service that shouldn't require any of your attention at all. No-one should have to deal with performance issues on the hour, every hour, every day. Not to mention burning hours of our time on hold to offshore call centres who's care factor doesn't even rate ......we've all got better things to worry about.
Thanks for all the headaches Vodafone!
I want out but can't seem to get anyone at the other end of the phone to grant me a cancellation of my contract. Any help from anyone on this forum would be appreciated.
There is nothing good about vodafone.
Please......get me out of this!

Often I do not recieve sms's that are sent by my family and friends. Also just as frustrating are the text messages that I send that never arrive.
Coverage has always been a big pain to me.I often see people on their mobiles in areas where my phone tells me there is no coverage.

I have two phones a telstra (nokia n15) and a Vodafone(Iphone 3) I cant get reception in my house with the vodafone mobile. I got no work for this week because I havnet told them my telstra number.

The usual drop out calls. I have been them for almost 4 years. The reason I switched to Vodafone was Telstra's lack of coverage in Green valley & Bonnyrigg area's. Vodafone network was ok until the 3G was introduced. I am at the end of my contract so I will leave them for good.

Joe

I have been with vodafone for years but I brought a samsung touch phone about 6 mths ago I had to change phones because my reception kept dropping out..every damn call that I was on the phone would drop out after 2mins..this was frastrating and had to return to using my old handset. I am on the pension and couldnt afford to buy another mobile.. thx vodafone for the bodggy phone or reception...

Just saw your Today Tonight segment. Nice work, I'm 100% behind this.

My experience?

Constant dropouts, people can't call me even though I have full reception, no or poor reception within inner city areas. I had better coverage & faster internet speeds in Africa!

Here's another protest method. Since you can't really boycott payment, simply divide your monthly bill by 30 and put a scheduled payment in your internet banking to transfer that amount daily. It's simple and safe to do even for those of us who don't like make formal complaints, and if enough people do it, Vodafone will get the point.

Vodafone overcharged! On the inquiry text and unofficial balance I get when I inquire, it says that I have not exceeded my limit. However I am paying 2x my plan! Because I am in contract, I can not swithc to other network. Soooo frustrating

I cannot recieve calls or call anyone without driving into the middle of town. I get delayed text messages and cannot access internet anywhere I have tried. The Vodafone website said I would have full coverage of everykind. Not happy having recently switched from the great coverage three had available.

My partner and I both signed up for 24 month iphone contracts in a vodafone store at the end of 2009. We live in Beerwah, QLD and we were assured that our area would have complete 3G coverage. However this was of course not the case. We could not make phone calls or receive txt messages at all! I must have called them about 10 times to resolve the issue. The first time they said the would get back to me within 48 hours but they never did... in fact when I called back again they had no record of my issue. It was a month and a half that this was going on and in the end my partner and I SOLD our iphones after being told by vodafone that the issue was due to the antenna in the phones. (I knew this was a possibility, however I put my mums telstra sim in my iphone - completely fine, full bars) So we repalced our iphones with HTC desires and of course have little or no reception again. I called again about the issue and they said they would cancel our contracts, but we had to SEND BACK THE IPHONES! Why didnt they say that before?!?! Instead of telling us its not vodafone and to try other phones?? Anyway, we pay $80 a month for contracts with $400 caps and we dont even come close to getting our money's worth... can't even send a text message in an area that is supposed to be full 3G coverage. Vodafone, your customer service is dreadful and your coverage is even worse.

I live 20k's from Brisbane CBD yet to take or make a call i have to walk halfway down the street to find some signal. If i manage to recieve a call at home it always drops out, and they told me i have full 3g coverage????? Thank christ i only have 4 months to run on a 2 year contract, they can jam there network where the sun don't shine. Telstra will get my business.

I was watching the today tonight story about vodaphone (VODAFAIL) and surprise surprise my wireless broadband dropped out. I am supposed to get full coverage and the most I have ever has is 40%. Vodaphone needs to pick up it's act, we pay good money for below average services.

Metro Brisbane area and constant drop outs or having to find out that people tried calling but saying that the phone is switched off or not in coverage area even though the phone is on and in metro areas..Trying to contact customer support doesn't work nor does getting a vodafone staff member to try either..Having unlimited calls ect is no good if you can't use it..Now with Telstra and MUCH better..

poor or no reception, late sms messages or non arrival very frustrating, lack of customer service also!

To all of the Vodafone customers who are suffering at present from failures with service, reception and lack of customer service. .
As a Vodafone employee we feel your pain too, because we are the people that get abused, harassed, threatened, spat at and so forth for something that we have no control over. It must be made clear that there has been a massive merger between two companies to produce one. There will always be some type of teething problems with such an enormous merge. We try our best day in and day out to provided the best customer service we can, though it is not appreciated that we need a website to create more issues for customers and employees and can cause harm for all affected. (we have Wikileaks for that) Are the comments being left on this site sensible and ethical?? not likely, do most of the consumers know what it takes to run a telecommunication network?? not likely, do most of the consumers posting comments on this site give them the right to abuse employees?? It seems that if everyone had there brand new Iphone 4 and could make a call from 1000 feet underground then there wouldn't be these ridiculous comments being made on how to scam your way out of a contract from "experienced people" in the industry or childish comments of how a company is trying to scam each and everyone of you for everything that you are worth. Vodafone has been around for over 25 years and will be around for many more years to come, grow up and realize that technology will always have issues!!

I have new phone too, guy who sold me it didn't know what he was doing, I received bills from my old company and vodafone, charging me as if i was with them. Then get that sorted after 5 months of hardwork on my part. Then i txt and my family and friends they may get 1-2 days later, or at some ungodly hour of the night(when i sent it that morning . Sitting at home now, my husband who is on different provider has full bars, I have 1 maybe 2 and drops out.And a little while back didn't have coverage for 24 hours or so, got an email saying sorry from vodafone. My daughter went to recharge her phone and they told her to change to talk and txt, then next time she goes to charge she told to has to change to another thing!!!?

no reception, phone drops out

My husband and myself have been with vodafone for seven years and have never had any dramas until the last probably 6 months. I upgraded to an iphone 3gs about 6months ago and after about 2 months of having it i started to have trouble sending messages and making calls so i went into my local vodafone store to make sure it wasnt the phone itself and they proceeded to tell me it was their network as they werent expecting the iphones to take off and there was too many people on there network and it was in the process of being up graded, well im still witing for that upgrade to be completed as i am now experiencing more and more problems. I can never get a hold ofmy husband (who is with vodafone) i cant get on facebook or my net banking which is a bnig pain in the a$$. I am ready to leave vodafone if this isnt fixed

1. I spent over 45 mins on the line twice over the past 2 weeks trying to change my account to a prepaid. They could cancel the account but I had to call back and wait another 45 - 1hr in the queue to register for prepaid.

2. My voicemail can take upto 5 days to come through

3. Some calls go straight to voicemail when the phone is not in use.

4. I cannot contact my son in Geraldton WA as we are both on Vodofone and there isn't any reception. I have to call my daughter in laws Telstra mobile to speak to them.Aicamog and

Vodafone has the most unreliable coverage of all the networks I have ever been with. At most I have 2 bars reception at my home in Warner (not exactly rural or anything) and this is so variable I have basically written off using my mobile at home. Sending and receiving MMS is a nightmare, usually taking several hours at least for them to send or be received. I am constantly seeing 'No Service' or 'Searching...' on my phone, even in the CBD. Coverage drops out second to second and with each step.
COME ON VODAFONE, GET YOUR ACT TOGETHER!

My bills have been addressed to the incorrect name for over 3 years despite numerous requests to have it changed and numerous staff saying "Oh sorry, it's all fixed now".
When I phoned to make a complaint, I was on hold for over 2 hours and then finally got some Indian fool who told me "Sorry we're closed now and I'm the only one here so you can't speak to a manager... But I'll have one call you back tomorrow night". Well it's been 3 months and I'm still waiting on that phone call.
I had so many phones drop out despite my phone saying I had full coverage. I had voicemail messages coming through a week late.
I finally cancelled my contract but it cost me a couple of hundred dollars to do it!

I took out a contract in July this year, after the recieving the phone. I was not happy with the phone itself. The battery life was terrible poor mobile and data coverage. I called vodafone and after numerous efforts to talk to an actual person I finally got through. Thy told me to go to my nearest vodafone store the only problem was that it is over an hour away.

They then told me that they would send a postage bag and I could send the phone back the only problem is that I never received the bag. After trying to call back again numerous times. I got defeated and have put up with poor service in both mobile coverage and data coverage ever since. I dont even get coverage in my own house. I constanly miss call and some voice mails dont come through until hours later. I use this phone for my small business also and it has cost me customers.

I tried to transfer the contact to my mother who lives in Sydney thinking that she might get better coverage than me in Rockhampton Queensland. Vodafone then told me I have to go into a store with my mother otherwise we cant do it. If they dont know Rockhampton is a 22 hour drive from Sydney.

I am a very upset vodafone customer

Chris (Rockhampton)

I recently canceled my contract with vibraphone for two many reasons to mention.They offered me an early exit payout figure i agreed to this - then they sent me a bill for triple the amount i KEEP CALLING AND ALL I EVER GOT WAS SOMEONE IN INDIA-how do i know as the person said they were based at the airport that's very strange as i work there and they could not even describe the area hm mm.even though my contract does not exist iam still being billed go figure-then they send me an automatic debt collection letter for $48.00 wow this is the last straw.
I sick and tired of paying for poor coverage and drop outs. Very frustrating... As well as customer service (or lack of) that have no idea on the problems. All customer service want to do is transfer you and argue with you about the problem. I have lodge a complaint with the telecommunications industry ombudsman, asking Vodafone to terminate my contract and my sons as well. They are yet to get back to me.

It's useless on my iPhone. Can hardly get reception anywhere and I have to deal with this for another 10 months on my contract! Very disappointing!

Constant drop outs, on hold for 50 mins to be connected and drop out three times in a row... billing errors... anyone read this you need to know you can demand the write of an entire bill.... for your trouble. i have had $150 written off over the last month for their constant screw ups and being stuck on hold... also had no messages come through for hours then being flooded with 15+ messages...and poor reception.... iphone 4 combined with vodafone is an epic fail for reception....

Service Provider is Transact from the ACT. Outside of NSW/ACT, Vodaphone is the carrier. Being in QLD it is very hard to get coverage and even a phone call from someone in NSW that doesn't drop out. Basically I don't understand why all carriers can't have NATIONAL coverage.

not getting service - reception and call drop outs.

Poor reception.
Txt messages fail to send.
Receiving txt messages days after sent.
Picture messages regularly fail to send even with full signal.
Sometimes unable to make calls even with full or near full signal.
Major areas around Sydney have very poor or no reception.
Calls drop out.
I won't even start with the problems associated with there 3G service using the internet.
I don't bother calling Vodafone customer support as it is a waste of time and gets you nowhere.
Over it....

Have been a Vodafone customer for over 10 years. Worst reception ever with new plan via Crazy Johns. Will be changing when plan expires shortly.

1. Paid for new ringtones - never received (this has happened a number of times) 2. Crap coverage. 3. My account has reverted to my previous name - how? I didn't even sign up with my current Vodaphone pre paid under that name!! And to change it back i have to supply all my original paperwork..why should I? its Vodafones issue not mine.

No coverage in country towns at times and none in San Francisco USA and other large cities overseas

I have my internet and mobile with vodafail and have had nothing but trouble with both of them. When I signed up for the net I was at pains to make sure that I would have internet coverage where I live, Glen Waverley, and was assured that I would have coverage. Well, in my house I amluckyto get one bar and I get kicked off more often than not. There is also a conflict with the mobile number assigned with the internet as I keep getting someone elses sms's.

My mobile has the same coverage issues but I also get no services, voice mails three days after the call was made (which never rang at my end), someone will sms mea picture and it'll take 2 or 3 days for it to get there.

So I rang them today and was on hold for about 40 minutes (apparently that's good after reading oter stories) then the only thing that they'd do for the net was to put the plan down to $5 a month for now,but when I go home after my holidays then I ring the technical support I go through the whole thing again.
The mobile issue was a laugh because all I got was the speal about how much money they were spending, how things were going to get better ect.... basically they said that there was nothing they could do (we tried the on and off, settings ect - hello like I hadn't already tried that) then I was told that they would be happy to unlock my phone as long as i paid the $25 which they would then credit to my account and then I go out and buy a prepaid sim card with another carrier to see if it works better in my phone or not. How stupied is that...... going straight to the ombudsmen now...

dropped calls, late messages like 24 to 72hrs later, some people dont even get my messages or i wont get theres till days later..poor support lack of reception mid you living in brisbane and optus and telstra has full service i have 1 bar then drops... there only after our money and dont care about the quality of service...went for too long now...wake up stupid vodafone you rip offs....

3G coverage is a joke. I only get the lowest reception most of the time and it drops out all the time. I have been a Vodafone customer for 14 years and when contract up in June I am leaving them never to come back!

My mum had a prepaid mobile with Vodaphone and has had no end of problems trying to re-charge (She isn't very phone literate) so I endeavoured to help her with it and gave up in disgust, it was one of the most non-user friendly thing I have ever had to do. We have since converted her over to Telstra which is alot easier as she can do this online. We gave up trying to unlock the PUK on her phone as she had owned it for over two years as we were told it was going to cost us $50 and of course you guessed it you cannot get hold of anyone from Vodaphone on the weekend to help with this particular issue.

Myself personally - we were in the process of changing over from Optus to Telstra and I wanted to ensure that we didn't have any issues with loss of internet as my husband runs a business from home so we purchased 2 prepaid Vodaphone Mobile Internet USB's and I can honestly say that my comment was Please give me Dial Up it's alot quicker than what I was dealing with. After ringing Vodaphone to check on the connectivity I was told that we were in a perfect reception area - Goodness help those that weren't in a perfect reception area. I will never deal with Vodaphone ever again.

I am not in any strife from Vodafone anymore. But I am not happy with the poor reception, sometimes I don't get messages until the next day. Usually if I'm on the phone the call will drop out half way into the phone call & I will need to turn my phone off & back on to get full reception again.
I have had huge bills from them, poor & rude service when I've called up to question it as well. I have had them clear a bill of $1400.00 because I was on the phone for over 2 hours.
I think they are ridiculous & once my contract is up I will definitely be looking elsewhere!

Totally erratic!! I drive on the major freeway each day and it drops out in different places everyday. I get messages late or not at all. The reception is terrible

I also am experiencing the phone drop outs. Normally its about 1 minute in. I also go to call people and it doesn't connect. I also fail to receive messages on time. After calling vodafone and waiting on hold for half an hour the lady eventually said that i have call barrings activated (yes, I personally chose to block messages to my phone). For everyone out there who are having this problem dial #330*0000# and then it will say call barrings canceled.

I also had a problem paying my bill online, i called customer service and eventually managed to contact a vodafone phone answerer. I say it like this because I couldn't understand a word she was saying and visa versa. She told me that I could pay my bill over the phone but she couldn't guarantee that it would register as paid. She gave me a three day extension. I then since managed to pay it but three weeks on it still hasn't registered that ive payed even though its been taken out of my account. I went into the vodafone shop and told them about it and they said there was nothing they could do and I would have to contact customer care. What is the point of having a shop if you cant get help from them? Just there to make sales and faulty promises.

Also, my bill this month has miraculously gained a couple of dollars. From them sending me your bill is now due message, it now says after texting 1512 that its extra few dollars. Of course i cant get through to customer "care". Although I did email them. However i received an automated response listing nothing more then what was available on the internet. It then changed the status of my communication to "Solved" which meant no further action would be taken. I then replied to that response and got another email saying that it would be up to a couple of months due to "holiday" period before I would get a response.

I also fail to get reception for most of the day at work. I work in a well populated metropolitan area and still have no reception. Its pathetic.

My boyfriend took his phone into the store to get fixed, after telling him that it would be fixed withing 2 weeks and no phone replacement phone could be offered he contacted them 3 months later to find out what was going on. They said they had been trying to contact him. He found out they were ringing his mobile number (after he had requested they ring his work phone). How helpful. Little did they know he had borrowed an old phone from a friend and had no miss calls over the period of that 3 months.

Lara, the automated phone answering service is pathetic. Its ridiculous and it takes over 5 minutes to get transferred to a help department who then put you on hold.

Their bill checking service also conveniently is unavailable towards the end of the billing period so you can not check your balance and adjust usage accordingly .One day, you've got $100 left, the next day your minus $20 when only 10 messages were sent.

In summary, I'm am so unsatisfied with the service Vodafone provide and cannot wait to get out of my contract! Kudos for bringing this lack of service to the public's attention and getting the majority to unite to force Vodafone to act.

I have no reception in Brisbane CBD? Thought this would be an area with the best service.

sms messages not being sent
sms messages arriving 24 - 48 hours after being sent
constant drop outs no matter where you are situated when trying to make a call
forever getting 'no network coverage' messages

My voicemail arrives days late. Unable to get internet as it takes a long time and then says the server is not responding (major issue). Poor reception in most areas.

Text messages I send not arriving or arriving late and almost always not arriving when sent to overseas numbers, absolutely awful coverage - even from the same location, I'll have coverage half the time and not the other half, voicemails not arriving or arriving late, dropouts when I'm using the internet... very disappointed.

I recive text messages from anyother network but if it is from another vodafone phone I don't usally get it for a couple of hours sometimes |:

My voicemail arrives days late. Unable to get internet as it takes a long time and then says the server is not responding (major issue). Poor reception in most areas.

I visited my Brother in QLD 3 XMas's ago out in Western QLD just out the back of Brisbane. I had a great job working IT training in WA for four of the big hospitals.

I had no coverage and could not inform work that I had missed my flight, and being XMas, could not return for a week or later.

The WA Government politely told me they were not renewing my contract in the coming Months.

90% Coverage my bum, I'm still looking for work, and back in QLD with another provider

Citizenperth

Bought a vodaphone Internet stick yesterday. BIGGEST MISTAKE. No frikken reception anywhere.

cannot send any emails from my iphone. cant get reception on merrimac and worongary which are standard full coverage ares on every other company. Calls wont even connect half the time. This is a phone I use for emails ALWAYS. I can't even send emails. So far vodafone has goven me a $20 credit. THATS IT! I will never use Vodafone again. Terrible reception, useless service at least 30 - 45 minutes on hold every time, just to be told that their 'server' is down and has been down now for at least two months. I am stuck in a contract and want to get out of it and join a company that works. I send MMS to people that, if they are lucky, get it within 1 or 2 days, and they are also with vodafone!

My voicemail arrives days late. Unable to get internet as it takes a long time and then says the server is not responding (major issue). Poor reception in most areas.

Never have any reception or internet

I was sold an internet package and was assured I would have reception. When I got it home and tried to use it, there was no reception, I complained so many times and tried to cancel, they wouldn't let me cancel unless I paid an exit fee. Why should I pay an exit fee when I'm not even getting a service I paid money for. And why cant you talk to anyone that is in the sae stae or country as you?

My voicemail arrives days late. Unable to get internet as it takes a long time and then says the server is not responding (major issue). Poor reception in most areas.

Hi just want to let everyone know i have been affected by vodafones no service and have been under 24 mth contracts with 2 of my iphone mobiles and if u keep persisting being strong they will release you with no charge exit fees, if u have been with them more than a year demand u keep your phone without paying them a cent! They have allowed me to keep my iphone 3 but the iphone 4 must go back with no charges at all!!
Hope this helps
Remember Vodafone broke the contract not u by providing us with little or no Coverage!!

I have had a number of phones under their contracts, and all of them running android. Everytime i make a call it lasts 5 min max and then drops out, no matter if i made the call or if they called me, cant surf the net because always low reception, and they decide to blame the android software saying it is still buggy. My freinds have android phones and they dont have problems on other carriers, it just seems to me me.

msgs arrive late, where ever i go there is no coverage or reception. Very unhappy with the plan, i found other companies were cheaper then vodafone.

No reception at all.........they can shove it!!!!!

zero coverage in Barwon Heads Vic on internet, emergency calls only on beach area Ocean Grove and Barwon heads, dropped calls after 2 - 3 mins guaranteed. I have retracted my contract been waiting 3 months for the paperwork to be sent cancelling contract! OPTUS wins the day excellent coverage...will never gamble again on another service provider...absolutely hell waiting 1 hour on the line to Vodaphone...insist on talking to a manager...claims to have lost the returned handset luckily I have the paperwork and Australia Post paperworkand tracking stuff too ...be really careful to keep this everyone when they want you to return the handset / INTERNET HARDWARE we couldn't even get into the internet 10 mins walk from the Vodaphone shop in Westfield Geelong on a new handset and they cant take it back.... its straight off to Vodaphone, immediate contract activation (tried same day return)...BUYER BEWARE...WE ARE STILL WAITING FOR CANCELLATION OF SERVICE AFTER 3 MONTHS...KEEP ALL PAPERWORK AND CALL TELECOMMUNICATIONS OMBUDSMAN NOW RATHER THAN LATER

I had to switch to Optus to coverage in Maldon or drive 10mins out of town to get Vodafone service. When living in Frankston I got no service on the train either.

I sick and tired of paying for poor coverage and drop outs. Very frustrating... As well as customer service (or lack of) that have no idea on the problems. All customer service want to do is transfer you and argue iwht you about the problem. I have lodge a complaint with the telecommunications industry ombudsman, askingVodafone to terminate my contract and my sons as well. They are yet to get back to me.

I was promised that Vodafone would have better coverage and have coverage where i live. in fact they guaranteed it. yet not only do they have limited coverage at my home residence but they also failed to have coverage at my work, in my town, its just bloody shocking. and im sick of hearing them tell me that according to their coverage investigation, i do have coverage in my area. BULL SH!T!!! you cheating, lying #$!@ #&#!%&

No bloody coverage, line drop outs, messages not coming thru and all in days work. How can you be forced to pay for something that you are not receiving. Vodafail should stop all charges to their 7million customers and fix this immediately or let people out of their contracts. Governments stand up for your voters and stop this joke cause at the moment vodafail are making millions of dollars from people ringing back or accessing voice mail. Wankers

recharging prepaid from phone fails regularly. logging onto the website takes too long and recharge from there usually fails also. Reception is poor. Only good thing is the 365 plan they offer which is good for pensioners. (me)

Constantly dropping out and rarely having more then one bar of reception (especially while out). What's the point of the mobile if you can't use it?

NO network at all in alot of areas - drop outs - connection failing - dials, takes my flag fall $$$ then drops out - Trying to run a business but how can i when this happens? This is absolutely out of this wirld!! We are not living in a 3rd world country ..... HELLOOOOO VODAFONE!!!!!!
UPGRADE!!!! ABOUT TIME I THINK!!!! making the switch tomorrow... So over unreliable service from vodafone

calls forever dropping out when i recieve calls im forever moving around just to try to keep somme reception

I moved to house in Nov 09 to an outer melb suburb which according to the vodafone coverage map has "standard coverage". I have NO reception inside or outside, or out in the open or up on the main road or standing on one leg with my fingers crossed. I was trying to for weeks and weeks over 6 months in the end, speaking with different vodafone people, I heard every excuse, spoke to so many departments, with so many accents, spent so much time waiting and of course this was all when I was meant to be working or driving because I couldn't call from home in my spare time. They did send me a "new" very old model phone which occasionally comes up with 1 bar of service but then proves useless when it's needed. I gave up when I was told by an Aussie supervisor in a complaints department that I would have to see out my contract because it's not there fault because I moved, true, but I said to him that it is there fault i have no reception where they claim to have reception, when they clearly don't, he then blamed it on the tall trees near the boundary of our property (at least 50 metres from the house) and that this would be the "final decision" on this case. I'm completely over it, my contract has got 5 months to go and I can't afford to break it but I can't afford to be unavailable to the rest of the world even more. I'll be moving to telstra in the new year.
I thought I was the only one, Thank You for uniting us and breaking the silence of "No network coverage"

I SMSed My Brother in law, he received the SMS 5 Hours Later, 1 Section of my house has no reception, drops in and out when making calls, I live in Metro sydney not the dessert. Just 2 Examples of Vodafone Fu.k ups fix you Sh.t or lose me, by the way im join the class action, EAD Vodafone, EAD= Eat A Di.k

Sounds much the same as others ... dropped calls 70 % least , failed messages, cuts out when I use my Google maps , all round crap coverage also receive voicemail days later which is extremely inconvenient as I am a small business owner this is supposed to be one of the best phones out but I can't even do the basics

Shit reception.


Enough said.

I have been with Vodafone for 3 months now.... been through 2 phones and multiple sim cards. My issue at first was when calling a contact it would hang and go nowhere. Try multiple times and I would finally get through. So I tried my other phone... no change. Txt messages would also fail at times or take a while to send. This was all happening in a full service area. They first replaced the phone... I did say I tested on my other phone first but they didnt want to listen. Replacement phone.... same issue only now its hard to get on the net... has coverage but the browser keeps saying Network Error or Unabled to proccess while offline. They replaced sims... no resolve.. I was with 3 before Vodafone and had full service almost everywhere i went... in my house it fluxuates between 3 and no service. I thought 3 used the Vodafone network so if so shouldnt I be getting the same coverage as I was on 3???

lots of dropouts, bad coverage, cannot get to the customer service easily. shocking.

I sick and tired of paying for poor coverage and drop outs. Very frustrating... As well as customer service (or lack of) that have no idea on the problems. All customer service want to do is transfer you and argue iwht you about the problem. I have lodge a complaint with the telecommunications industry ombudsman, askingVodafone to terminate my contract and my sons as well. They are yet to get back to me.

In the last few months vodafone has been the pits..tex messages not going thru..or getting sent 10 hours later...no reception more often than not...hanging on the line waiting waiting and more waiting for some1 to answer...we complained about this at vodafone at erina fair shopping center only to be told it was the handset and nothing could be done..we can't wait for our contract to be up so we can go else where

I have prepaid service for three years. Calls drop out frequently. Poor reception.

Hi there,

I just want to convey how I am very disappointed with the service of Vodafone. I signed up to a contract 2+ years ago under my guardian's name because I was still under 18 back then. I was expecting to experience the so-called 'the best operator' service. To be honest, the service that Vodafone gives over the 2 years was very bad, I have failed to receive reception when I go to certain areas in Victoria. Often, I also have problem sending and receiving International messages.

Switching the name from my guardian to myself was very VERY very VERY difficult; the operator keeps asking for a whole bunch of stuffs that don't seem too important. I had quiet a difficult time to communicate with the operators, not that their English is bad but they keep assuming the stuffs that I know and that I don't know; and as a customer, I don't want to listen to a customer service saying "HEY, you don't know this!".

Now that I just realized I have $60 credit in my guardian's account, I have called Vodafone customer care and AGAIN, they make it very difficult for me. I do understand that for security reasons Vodafone will need to authorize whoever is claiming the credit. BUT HEY! Let's just think for a second here; if my guardian has said that I can be passed as the next account holder of the number, then it means that my guardian is saying "Yes, this guy has used the number for the last 2 years that the contract was on". If that's the case then is it that difficult to know and understand that the $60 belongs to me.

I really think that Vodafone needs to review its policies on changing the account holder. At the end of the day, we both want something from the other party. Me, as a customer, I want to have convenience using Vodafone and in my honest opinion, the convenience that Vodafone is serving (especially over the last few months when I tried to change the account holder's name and claiming the credit, which I don't seem to be successful with) is very very disappointing.

Best regards,

Harris

I have 18 months to go on a Transact plan. Not happy Jan! Transact uses Vodafone network, no reception 5 minutes either side of Bateman's bay - did Transact even consider that the south coast is the holiday capital for ACT? On top of that, after being charged an oversized bill, was informed by Transact that Vodafone does not permit them to allow customers online access to monthly usage rates. Only option is to call and ask, which of course takes bulk time. I suspect its a vodafone ploy to get more soft $$$ from unsuspecting contracted customers.

Could not get coverage at home or on recent holidays to Perth, Canberra, and country Victorian areas e.g. Cobram, Torquay, Bridgewater and on the train from Bendigo to Melbourne ... no service until Nth Melbourne!! Very unhappy with coverage, waiting unti I have a spare hour or so to wait on the phone to speak to a real person to complain.

I have been a Vodafone customer for many years. Last December I signed up for a 2 year contract for mobile broadband as I was moving houses & didn't want to pay the $200 transfer fee for my then current cable internet provider. After installing the device I immediately began having problems with connection, speed, drop outs and unable to connect. The plan was for $20/month for the first 6 months & $40/month for the balance of the contract & thereafter. After at least 100 hours on my mobile to vodafone's 1555 I still had no resolve,except to be told that the USB device appeared to be faulty USB device. A replacement was sent & still had the same problems. At least another 200 hours of calls to vodafone I some how managed to speak to an Aussie woman who was extremely sympathetic to my problems who said that I didn't need to have to go through with all this which also included an account for over $200 of excess usage. She then credited my account with the excessive usage amount plus lowered the monthly charges to $20/month for the balance of the contract & thereafter. This didn't alleviate the problems that I was enduring, however it eased the financial pain. Next my email bills failed to arrive although I had received texts to say that they had been sent. The straw that broke the camel's back came when all vodafone services in my area went down for 3 days, for the 4 vodafone phones & internet in my household. After getting out of my immediate are I managed to connect to 1555 where I was kept on hold for almost 3 hours whilst "lara" kept on telling me to "hold on, we'll be with you shortly" which was announced every few minutes much to the annoyance of my bus passengers as the phone was on bluetooth. The woman I finally spoke to was as ignorant as most of the call centre people seem to be and blamed the problems on either my phone or my computer.
When I demanded to be put through to someone in Australia the response was that there was no-one in Aust. to speak to as everyone was in Mumbai India. My latest problems now is that I still do not have 3G coverage although the drop outs etc., are far & few between, but the coverage goes from 3G to HSDPA to GPRS and finally at times to Edge which is as good as not having a connection at all. I have been promised monthly credits which haven't come through. After so many months of pain,agony, frustration and anger my email bilss have finally arrived with the message..."congratulations, your first email bill is attached". Get your bloody act together Vodafone and give us real people in Australia we can speak to and know what they are talking about. I'd go back to cable even at a higher price, but sadly it's not available in my area through satellite.

I am continually dropping out. I cannot get reception at may parent's place in Villawood unless I go outside or hang out the window.
I had trouble with 'black spots' in my old apartment (even though I lived about 500m away from the Vodafone tower).
Any place I seem to go, I can manage to call but then drop out. I am starting to think that this is just to get the extra flag-fall fees....
Sadly, I have had to revert to the caveman era and use the 2G network. If that doesn't work, I guess I'm going back to smoke signals!

I have been with 3 for years, i never had any trouble until recently. I have an iPhone 3gs and have had nothing but trouble with reception, missed calls, voice mail coming in days late, sms's not being recieved and getting them up to 3 days later!!! I have no internet coverage....even when im in the city!!!! I have to depend on my own WIFI internet connection at home....which is connected to telstra (Thank god). I have complained many of times, this one time in a store i was given a NEW sim card and told this should fix my reception problem....it did for 2 hours then back to the same crap.
I for the last 3 months have been on roaming.......when i got my last bill it was $120.00, $60 more than what my usual bill should be!!!
So much for a $49 cap, and an extra $10 data pack (especially when i use MY WIFI connection), fat big waste of money........only way to leave is to pay out my plan and move on....I dont have $987 though.
Oh and dont get me started about the Call Centre.........Thats another story!!!!

Cant use my V data service at home. Map shows coverage. Lies!!