Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new
complaints. We think you will find more joy in posting on any one of
these fine product / brand review sites.
You can also post directly on the Vodafone community forums.
You can also post directly on the Vodafone community forums.
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Other People's Pain
Locations
| Everywhere (19206) | ACT (1140) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
Topics
7819 Someone from WA thinks vodafone is epic epic epic fail at 28 Dec 2010 09:43:37 PM
I've been a customer of Vodafone for over 10 years up until now I was a happy customer. On Saturday December 11th 2010 I had NO SERVICE for phone calls, text messaging, mms, 3G or internet service, repeat NO SERVICE!!!On 13/12/2010 I received a text from Vodafone apologizing for the disruption and services are full restored, but the network keeps dropping in and out no 3g service. I then received another text from Vodafone 16/12/2010 notifying customers "due to the disruption all calls and text made in WA will be free". Well that's very nice Vodafone but it would help if the network would be up and running again. There's no point offering free calls when your customers don't have any service.
7818 Someone from WA thinks vodafone is at 28 Dec 2010 09:42:25 PM
Halfway through a 2 year wireless internet contract.Initially told my area had a good signal I wouldnt have any worries. 70% of the time the signal is poor. 20% is very poor and the other 10% is good, Tried calling got no real help there so cant wait till my contract ends
7800 Someone from WA thinks vodafone is not as bad as everyone is saying! at 28 Dec 2010 09:28:11 PM
Everyone needs to calm the F*%k down! Wow there has been problems for a couple of weeks/ a month max and now the world is coming to an end.
Its technolodgy.. its going to mess up sometimes!! MY internet with bigpond was SHIT so did i create a website about how crap it was..NO i changed providers. So quit your moaning and do something about it.
Yes its annoying but this kind of thing happens with any network.. they all have their faults.
Its technolodgy.. its going to mess up sometimes!! MY internet with bigpond was SHIT so did i create a website about how crap it was..NO i changed providers. So quit your moaning and do something about it.
Yes its annoying but this kind of thing happens with any network.. they all have their faults.
7780 Someone from WA thinks vodafone is at 28 Dec 2010 09:16:29 PM
Each time I recharge my prepaid service, I get thank you and marketing sms' sent to me - unfortunately between 2am and 5am Perth time! I've complained and sent mails to vodaphone, but no-one responds. The local store advises they cannot do anything but send mails to their channels as well, basically no help at all, and I cannot turn my phone off at night as I am on call.
7760 Someone from WA thinks vodafone is Completely a Failure at 28 Dec 2010 09:01:37 PM
I am in Real Estate and my phone is my lifeline. I was told by Vodafone staff that their coverage was excellent in Baldivis and surrounding area's. It is not, it is very very poor and my phone often drops out without warning. Sometimes my message bank does not filter the messages through for 24 hours. It is not and unfortunately because I can't tolerate Telstra I feel I don't have many options. I know that I have lost business and possibly frustrated many clients, not to mention myself!
7721 Someone from WA thinks vodafone is Awful at 28 Dec 2010 08:36:45 PM
I was with vodafail for 2 months into a brand new contract. I had constant bad reception, not receiving calls, delayed text messages etc. I complained to them and after filling out a few questionnaires etc after a week they admitted that they legally had to let me out of the contract for free because I wasn't getting the service I was paying for. Although I was disappointed in the service I was happy that they were the ones that said I could be let out of the contract free of charge. I'm surprised alot of you haven't been able to do the same!
7712 Someone from WA thinks vodafone is Extreme FAIL! at 28 Dec 2010 08:30:16 PM
Besides the recent WA outage. I notice the data is slow, sometimes almost as slow as the older, GPRS/EDGE. Calls drop out every 5 to 10 minutes, ending with a very load BE BA BEEP noise. While the coverage is 'ok' it is almost NEVER at full bars on Dual-Band 3G OR 2/2.5g. When I lived in Adelaide it usually sat at 3 or 4, in Albany it is now 2 to 3 bars. The Telstra/Optus phone I have are both at 5. Vodafone is bloody shocking, and I want to leave the contract... guess I will have to wait it out.
7711 Someone from WA thinks vodafone is fair at 28 Dec 2010 08:29:35 PM
well, I cant get phone calls in my house. I have to go out of house to continue the conversation.
messges are delayed by a day at times.
call drops off very quickly in buildings
and in some outdoor areas.
very frustrating especially since in live in metro perth
thank you
messges are delayed by a day at times.
call drops off very quickly in buildings
and in some outdoor areas.
very frustrating especially since in live in metro perth
thank you
7700 Someone from WA thinks vodafone is Incredibly Poor at 28 Dec 2010 08:26:07 PM
Their reception is poor, their plans are poor, their merge with 3 is bad for the public and therefore poor, their "VodaCare" or help line is VERY poor and Vodafone as a mobile service is well, you guessed it.. poor. FIX or loose me as a customer!!!
7691 Someone from WA thinks vodafone is at 28 Dec 2010 08:20:47 PM
I am absolutey fed up with vodafone. I am stuck with the contract unless I pay them out. They are in breech of their contract by not providing the service that we pay for. Why should I pay for it if I dont get the service. My complaints are: no.1 bad reception alot of the time No.2 call drop outs (alot of the time) No.3 No notification of calls coming through has been going straight to the voice msg bank Not even a ring! the following day the notification comes through this was 12 hours later !! & yes my phone was fully charged. ( I had no idea people rang me!!! I had missed calls whereby no notification came through for these even as missed calls. I work for an agency oncall to my horror one of the calls was for work which I did not recieve therefore missed out on work for the day !! And this is the service that I pay for ??? No. 4 when you ring customer service to get help these human robots continuously trouble shoot until you get so frustated...(a complete waste of time (the problems still exists today) then you realise "Hello!! this is as bad as it gets" for a phone company - Welcome to Vodafone or was i hearing right - VODAFAIL.
7686 Someone from WA thinks vodafone is Very Fail at 28 Dec 2010 08:17:31 PM
I signed up for an iPhone in May and have nothing but problems of which Vodafone has kept blaming the phone for. I constantly get told to reset my network settings as that will fix the problem. It does for about a day and then I have to put up with the dropped calls, call fails and then people calling me on my husbands number saying I have been trying to call you for three days and your phone has been off???? I run a business and my phone is on 24/7. BIG thanks for setting this site up and creating awareness. I used to work for Vodafone and this company was a fantastic place to work. Since the merge the service and attitude is not the one I remember working with only a few short years ago. My loyalty is wearing thin and it is breaking my heart. Bigger isn't necessarily better by the looks of things. It appears Vodafone shouldn't have gone near 3 that had a terrible reputation prior to the merge.
7672 Someone from WA thinks vodafone is And they charge me for this... at 28 Dec 2010 08:11:01 PM
Well for over 10 years i have been reporting a black spot around the Uni of WA driving into the city and back. I have repeatedly complained about voicemail messages that have been received days (yes days sometime weeks) after they had been left by callers to me. I have complained that the time stamp on voicemail is East Coast based. Basically i have nothing to report other than complains to Vodafone - they are certainly happy to charge for this lack of service and when you call for any of these issues and report them you are told "sorry it's a software error" that is either being worked on or can't be fixed - can't be fixed what a bloody joke!. Regular dropout of calls and data connections. Mobile dongles that don't work with/support Windows 7 out of the box and when you call them you are told oh you simply download software - NOT IF YOU CAN INSTALL the bloody modem in the first place....
I could go on and on... I would move to Telstra tomorrow given the option to get out of my contract.
I could go on and on... I would move to Telstra tomorrow given the option to get out of my contract.
7656 Someone from WA thinks vodafone is TOTAL FAILURE at 28 Dec 2010 07:59:44 PM
I used to have full service at work and home. I now have 1 bar service (no 3g) in the CBD, and i have either no service or 1 bar, living 15mins out of the city..
I have spent probably close to 6 hours on the phone (on hold) to Vodafone in the last few weeks.
Even after the Vodafone guy came out and admitted to the network issues, the tech support
people continued to tell me there is no network issue, and it is my phone.
I then read out the press release to the CSO who then hung up on me!
*On Sunday a friend sent me a picture message around 12 midday. I received it today at 8am*
I currently have a case in with the TIO (who have passed the 10 day deadline), and i doubt i will get the resolution i require... out of my contract with no cost. I do want to keep my iphone4... if i DO need to send it back, fine, but i dunno what good a used phone will do for them....
Also, I have been with Vodafone for about 10 years now, and in the past never had many problems with them other than some stupid billing ones, but since the merger, i cannot believe how fast their decline has been.
I have spent probably close to 6 hours on the phone (on hold) to Vodafone in the last few weeks.
Even after the Vodafone guy came out and admitted to the network issues, the tech support
people continued to tell me there is no network issue, and it is my phone.
I then read out the press release to the CSO who then hung up on me!
*On Sunday a friend sent me a picture message around 12 midday. I received it today at 8am*
I currently have a case in with the TIO (who have passed the 10 day deadline), and i doubt i will get the resolution i require... out of my contract with no cost. I do want to keep my iphone4... if i DO need to send it back, fine, but i dunno what good a used phone will do for them....
Also, I have been with Vodafone for about 10 years now, and in the past never had many problems with them other than some stupid billing ones, but since the merger, i cannot believe how fast their decline has been.
7645 Someone from WA thinks vodafone is MEGA FAIL at 28 Dec 2010 07:54:06 PM
I live in Perth & have only been with Vodafone for a few weeks. I have so much trouble with reception. My phone always drops of out of service when I'm on calls, trying to make calls & trying to send texts. I haven't done anything about it coz I thought it was just me but after seeing this on news report I can see I am not alone & Vodafone obviously have some issues that they better sought out ASAP!
7642 Someone from WA thinks vodafone is shocking at 28 Dec 2010 07:53:32 PM
I'm on a $40 month by month usb internet plan (10gb), which has been ok regarding reception (most of the time) and the bill has been $40 month, until this month. I nearly fell over when I got a $163 bill. Thought I was only allowed 10gb and was sure thats all I used as the notification to let me know I'm getting close to my limit never popped up. How can they charge $163 for a $40 plan. Vodafone, you lost my vote, and my business...
28 Dec 2010 08:14:17 PM: thats not a vodaphone problem. All phone companies have the same basic billing system, if you go over your cap you have to pay extra. It's not there problem that you dont understand that or go over the amount you where meant to use.
29 Dec 2010 04:17:52 PM: if you exceed ur data limit, you pay the extra youve used..u have access to your data balance ..it is ur fault for not keeping an eye on what ur using..NOT VODAFONE'S FAULT ...geeeezzz
7530 Someone from WA thinks vodafone is at 28 Dec 2010 06:53:55 PM
well starting from yesterday my vodafone keeps saying limited service and has signel next to a pic of a phone with a line through it so i cant call or txt anyone . please help me
7523 Someone from WA thinks vodafone is Epic Fail at 28 Dec 2010 06:52:30 PM
1. Poor to no reception in many places, including my home (I live 15mins from the Perth CBD).
2. Calls go straight to voicemail without even ringing. Have had many occasions where family and friends have attempted to call me with my phone fully charged, yet I get no ringing, instead a msg saying I have a voicemail. If people do not leave a message, I do not receive any notification of them having called me.
3. Calls dropping out halfway through conversation
4. Had listed my mobile on my resume when I applied for several jobs. In the couple months, I never heard back from any, even to say I hadn't got the job. Decided I would use my dad's mobile who is with Telstra, got a call back from the first job and resume I sent out. I realize this may be purely coincidental but also could be related to vodafone as I have no way of finding out missed calls unless a voicemail is left.
2. Calls go straight to voicemail without even ringing. Have had many occasions where family and friends have attempted to call me with my phone fully charged, yet I get no ringing, instead a msg saying I have a voicemail. If people do not leave a message, I do not receive any notification of them having called me.
3. Calls dropping out halfway through conversation
4. Had listed my mobile on my resume when I applied for several jobs. In the couple months, I never heard back from any, even to say I hadn't got the job. Decided I would use my dad's mobile who is with Telstra, got a call back from the first job and resume I sent out. I realize this may be purely coincidental but also could be related to vodafone as I have no way of finding out missed calls unless a voicemail is left.
7486 Someone from WA thinks vodafone is 200% Failed at 28 Dec 2010 06:39:52 PM
Constant drop outs with the mobile service, also with Vodafone Prepaid Broadband and they should be ashamed for the slow speed im getting with the broadband system
7479 Someone from WA thinks vodafone is About as much use as a trap door in a canoe!! at 28 Dec 2010 06:38:35 PM
Moved from the uk 18 months ago where I had a phone with vodafail.So when I landed here I stupidly thought I would stay loyal.God what a foobar that was!!Lived in Qld for most of the 18 months then moved to WA because of work.Drove all the way across and can count the times on 2 fingers I had reception.I now lived on 90kms outside Perth and the amount of times my calls are dropped or I have no reception at all is to put it mildly totally pathetic and unacceptable from a firm that takes $80 a month off me.Worst of all is that Ive got another year to run on my contract!!!I will go crazy!!
7425 Someone from WA thinks vodafone is Epic Fail at 28 Dec 2010 06:28:49 PM
Walked into Vodafone in Morley to discuss contract etc, only to be told that their system is down and they could not help me!! OMFG!!! So can't call them, email them or even speak to someone in a store. Massive Fail!!
7413 Someone from WA thinks vodafone is as useless as a cheap prostitute at 28 Dec 2010 06:27:11 PM
I live in a pretty densely populated suburb, and I can't even recieve calls sometimes, or make them - and at times can't even get my GPS working when I need to find business addresses.
They are shoddy and I will feel much better telling them that their coverage sucks. They do not deserve $80 a month to provide piss-poor service and to have coverage that barely lets me hold a conversation, or even check my mail on the go.
Sod them!!!
They are shoddy and I will feel much better telling them that their coverage sucks. They do not deserve $80 a month to provide piss-poor service and to have coverage that barely lets me hold a conversation, or even check my mail on the go.
Sod them!!!
7403 Someone from WA thinks vodafone is Vodafone is awesome at 28 Dec 2010 06:25:37 PM
Trololololol
29 Dec 2010 04:24:39 PM: yes i think so too...these idiots need to quit their whinging and mourning..drama queens they are..trolololo
7355 Someone from WA thinks vodafone is I cannot express it in words at 28 Dec 2010 06:17:00 PM
No coverage, calls dropping out, text messages arriving 50 times in a row or taking 12+ hours. Customer service does not exist, phone to call centre who are more interested in selling me an upgraded plan, then say, after 25 mins hold and 5 mins talking that they will put me through to someone who can help, after which the phone hangs up. Try online help, they WILL NOT answer, they keep sending authorisation checks which are completed but not understood or read, after several emails I get one back that says it has been 120 hours since they asked me to provide information which was supplied in each email I sent. I have left Vodafone for good and gone to Exetel. Good luck if you are with them, I hope you can get out of your contract.
7208 Someone from WA thinks vodafone is Very when visiting Queensland at 28 Dec 2010 05:52:58 PM
I visited my Brother in QLD 3 XMas's ago out in Western QLD just out the back of Brisbane. I had a great job working IT training in WA for four of the big hospitals.
I had no coverage and could not inform work that I had missed my flight, and being XMas, could not return for a week or later.
The WA Government politely told me they were not renewing my contract in the coming Months.
90% Coverage my bum, I'm still looking for work, and back in QLD with another provider
Citizenperth
I had no coverage and could not inform work that I had missed my flight, and being XMas, could not return for a week or later.
The WA Government politely told me they were not renewing my contract in the coming Months.
90% Coverage my bum, I'm still looking for work, and back in QLD with another provider
Citizenperth
7168 Someone from WA thinks vodafone is major at 28 Dec 2010 05:47:32 PM
Sounds much the same as others ... dropped calls 70 % least , failed messages, cuts out when I use my Google maps , all round crap coverage also receive voicemail days later which is extremely inconvenient as I am a small business owner this is supposed to be one of the best phones out but I can't even do the basics
7053 Someone from WA thinks vodafone is ridiculous at 28 Dec 2010 05:18:41 PM
My phone constantly cuts out every 6 minutes. I can't call my son his on vodafone it keeps sayong"he has incoming call restrictions" He doesnt an when people try to call me it does the same. Any timne you call its always over half an hour have been on hold upto 95mins. Got no compensation when my phone was less then 2weeks old an had to be sent away for repairs. lost all ringtones which I still had to pay for. I want to swap to telstra.
7016 Someone from WA thinks vodafone is Customer Service Hell at 28 Dec 2010 05:11:18 PM
THEY HANG UP ON YOU!!!! I waited hours and the Customer Service people immediately hung up and i even heard them all laughing in the back ground like it was the christmas party!!!
28 Dec 2010 05:16:56 PM: I agree !! this has happened to me too in NSW
28 Dec 2010 06:05:36 PM: happened to me as well and they laughed. lucky they arent in oz cause I would have paid them a visit
28 Dec 2010 06:12:17 PM: happened to me as well and they laughed. lucky they arent in oz cause I would have paid them a visit
28 Dec 2010 06:13:02 PM: happened to me as well and they laughed. lucky they arent in oz cause I would have paid them a visit
7006 Someone from WA thinks vodafone is ultra fail at 28 Dec 2010 05:09:43 PM
I cannot even get coverage in my own home in the south of the Perth metropolitan area.
If this site gets results you should also file a case against Telstra Bigpond for repetitive drop-outs.
If this site gets results you should also file a case against Telstra Bigpond for repetitive drop-outs.
7003 Someone from WA thinks vodafone is NEVER USE at 28 Dec 2010 05:08:55 PM
NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER use Vodafone.......
6983 Someone from WA thinks vodafone is at 28 Dec 2010 05:06:01 PM
I have iphone 4 but it's completely useless with Vodafail. I have to constantly check it to see if the signal hasnt crashed and voicemail is a joke, you get your messages but A WEEK LATE!!!! How do I cancel without the ruining my CREDIT RATING!!!
28 Dec 2010 06:56:58 PM: dont use a IPHONE and your problem is fixed
6977 Someone from WA thinks vodafone is voicemail HELL at 28 Dec 2010 05:05:38 PM
I have iphone 4 but it's completely useless with Vodafail. I have to constantly check it to see if the signal hasnt crashed and voicemail is a joke, you get your messages but A WEEK LATE!!!! How do I cancel without the ruining my CREDIT RATING!!!
6922 Someone from WA thinks vodafone is MEGAFAIL at 28 Dec 2010 05:01:10 PM
No Signal, No call outs, No Voicemails, No outgoing texts, No incoming texts (Dont even get me started on picture msgs)!
6919 Someone from WA thinks vodafone is OMG HELP at 28 Dec 2010 05:00:45 PM
I'M LOCKED INTO 22 MONTHS REMAINING AND CANT EVEN USE THE PNONE COS THE SIGNAL IS SOOOOOO BAD, DONT DONT DONT ANYBODY BE FOOLED BY THERE OFFERS LIKE I WAS, THIS COMPANY IS USELESS.
6783 Someone from WA thinks vodafone is at 28 Dec 2010 04:45:21 PM
i can go from one spot in the lounge room and get reception then move about 3 inches and wont get anything
6773 Someone from WA thinks vodafone is 100%....Fail at 28 Dec 2010 04:36:10 PM
This is what Vodafone say
At Vodafone, we believe we can help to build a sustainable future by delivering products and services that enable positive economic, social and environmental outcomes for our stakeholders worldwide.
This is it correctly.
At Vodafail, we don't know if we can help to build a sustainable future by delivering products and services that enable ( but don't provide ) positive economic, social and environmental outcomes for our stakeholders worldwide
And Remember Our Motto! Lets all fail together!
At Vodafone, we believe we can help to build a sustainable future by delivering products and services that enable positive economic, social and environmental outcomes for our stakeholders worldwide.
This is it correctly.
At Vodafail, we don't know if we can help to build a sustainable future by delivering products and services that enable ( but don't provide ) positive economic, social and environmental outcomes for our stakeholders worldwide
And Remember Our Motto! Lets all fail together!
6770 Someone from WA thinks vodafone is 100%....Fail at 28 Dec 2010 04:34:40 PM
This is what Vodafone say
At Vodafone, we believe we can help to build a sustainable future by delivering products and services that enable positive economic, social and environmental outcomes for our stakeholders worldwide.
This is it correctly.
At Vodafail, we don't know if we can help to build a sustainable future by delivering products and services that enable ( but don't provide ) positive economic, social and environmental outcomes for our stakeholders worldwide
And Remember Our Motto! Lets all fail together!
At Vodafone, we believe we can help to build a sustainable future by delivering products and services that enable positive economic, social and environmental outcomes for our stakeholders worldwide.
This is it correctly.
At Vodafail, we don't know if we can help to build a sustainable future by delivering products and services that enable ( but don't provide ) positive economic, social and environmental outcomes for our stakeholders worldwide
And Remember Our Motto! Lets all fail together!
6767 Someone from WA thinks vodafone is F&@?! at 28 Dec 2010 04:28:37 PM
This is the poorest level of service and worst value for my money... Ever. I am paying for a smart phone which is rendered completely useless by the lack of reception and paying for heaps of calls and data which I can't even use. Only a couple of months into a nightmare of a 24 month contract......get me outta here! I was hoping that I would never have to go back to Telstra, but vodash&t clearly aren't capable of providing a goddam thing. Why don't they spend less money on sponsoring every televised sporting event and more money on fixing their service issues???
6751 Someone from WA thinks vodafone is at 28 Dec 2010 04:12:38 PM
3 wireless broadband customer-the network was always shaky never downloads at the speeds the signal strength says it should. Tried downloading a 2gig map for Tom Tom today at 3 bar high speed indication was 7 hours. The network dropped out after 3 hours. Start again. will just pay the additional charges not worth dealing with customer service. a complete waste of time
6744 Someone from WA thinks vodafone is very at 28 Dec 2010 04:08:59 PM
Was with vodafone, because it was cheap. Then realised cheap meant network problems, slow speeds, dleayed texts, crappy customer service. Switched to telstra. Pay a hell of a lot more on my phone bill but my god it is a million time better. I've had a few issues with telstra too, but one phone call and it's all sorted out. In fact telstra is incompetent enough that you can scam them out of bills and everything !!! But damn their reception and net speeds are superb!!
Guess mummy was right. You do indeed get what you pay for.
Guess mummy was right. You do indeed get what you pay for.
6730 Someone from WA thinks vodafone is EPICLY EPIC FAIL at 28 Dec 2010 03:52:07 PM
Living minutes from Perth's CBD by train... one morning I had NO RECEPTION AT ALL! Thankfully I was out of contract so I was able to jump ship!
6726 Someone from WA thinks vodafone is MegaFAIL at 28 Dec 2010 03:48:57 PM
Real Estate AGent, with ads in Saturdays paper. Vodafone drop out for over 4 hours on a Saturday rendering all of our ads useless. Over $2000 worth. They have offered us free calls on weekends. which is of no use as we are on unlimited plans.
Have been in contact with Telecommunication Industry Ombudsman since i signed up 5 months ago due to issues with MMS and PTX. It took them 2 months to admit that they had an error.
I left optus for this ?????
Have been in contact with Telecommunication Industry Ombudsman since i signed up 5 months ago due to issues with MMS and PTX. It took them 2 months to admit that they had an error.
I left optus for this ?????
6715 Someone from WA thinks vodafone is Very Fail at 28 Dec 2010 03:41:28 PM
Drp-outs, drop-outs & more drop-outs. Lack of signal or very signal in my home just 2km from CBD. Calls overseas - often the reciever cannot hear / call drops out - thought this was their end, but when using a phone on a different network, no problem. Bah Phooey.
6693 Someone from WA thinks vodafone is The Worst at 28 Dec 2010 03:23:05 PM
About 4 years ago Vodacrap was OK. I believe they oversold their bandwidth and now its crap. I can rarely get a call to go past 3min. Its starting to affect my business. This morning I had to re-boot my phone 3 times in order to make a call when the wifes phone worked fine. Friday afternoons around 4pm are a joke, just forget about using VodaCrap. Bite the bullet and go elsewhere.
6684 Someone from WA thinks vodafone is EXTREMELY FAIL! at 28 Dec 2010 03:14:24 PM
We (when I say we, I mean 3 of us who are all with vodafone under the same roof) live at the top of Western Australia in Kununurra. Vodafone almost always gives us great full bar reception. For the past 2 weeks we have been lucky to even get one bar, delayed voicemails, txt msgs etc. Not only did they charge me $1200 for a phone bill but they made me pay it twice as it did not show up on their records as paid. Then when contacting customer care (who was somewhere in India might I add) he said he could not reimburse me my second payment of $1200 it would go into credit instead... so $2400 wasted on them just in time for Christmas!
6680 Someone from WA thinks vodafone is reception,customer service at 28 Dec 2010 03:05:44 PM
Ive been with Vodafone for about 7yrs after getting rid of optus.I have NEVER had a problem with reception,data service and i have never had to contact them with any complaints...until now!!!!!
There are days i cant even send a message or ring anyone.as i am a single mum of a small child i rely on my mobile for emergencies etc and this has become a big problem. The reason i chose Vodafone in the first plase was because of the value for money and no dramas....VODAFONE,SORT YOUR ISSUES OUT OR THERE WILL BE ALOT OF CUSTOMERS LIKE MYSELF,LEAVING YOUR "SERVICES" FOR A BETTER AND MORE RELIABLE NETWORK!!!!!!!!!!!!!!
There are days i cant even send a message or ring anyone.as i am a single mum of a small child i rely on my mobile for emergencies etc and this has become a big problem. The reason i chose Vodafone in the first plase was because of the value for money and no dramas....VODAFONE,SORT YOUR ISSUES OUT OR THERE WILL BE ALOT OF CUSTOMERS LIKE MYSELF,LEAVING YOUR "SERVICES" FOR A BETTER AND MORE RELIABLE NETWORK!!!!!!!!!!!!!!
6679 Someone from WA thinks vodafone is 3 & Vodafone Rooted at 28 Dec 2010 03:05:42 PM
I changed from Vodafone to three about three years ago becauce of the poor coverage,I was very happy with three until recent times Now my phone dropes out
My calls go straight to voice mail and that's in Malaga Guildford area.
I am still being charged for calls from 3 to Vodafone that should now be free I have been on to the call centre but they are just stupid people working in the overseas call centre who don't understand English.
Come on Vodafone lift your game or get out of Australia
My calls go straight to voice mail and that's in Malaga Guildford area.
I am still being charged for calls from 3 to Vodafone that should now be free I have been on to the call centre but they are just stupid people working in the overseas call centre who don't understand English.
Come on Vodafone lift your game or get out of Australia
6672 Someone from WA thinks vodafone is crap at 28 Dec 2010 03:01:52 PM
ever since vodafone mureged with 3 thats when the reception issue started u would thing it would have got better considering having more towners now even tho 3 has always been crap but no its even worse than 3 was what a fukn joke they need 2 fix it or they will be broke.im going back 2 telstra ok they are a rip off and way more expencive but atleast i get reception
6667 Someone from WA thinks vodafone is 100% suck at 28 Dec 2010 02:55:58 PM
i have been a happy vodafone customer for 3 years now and never had any problems until now my calls keep on dropping out and sending txt msgs is becoming a problem due to network issues.i have called them up heaps of times and get the same response each time "we are terribly for the inconvenience and will give you $15 bonus credit", but this dosnt not help as im on the $79 cap and never go over it anywase so is pointless.they are so frustrating and are going to loose heaps of customers because of this.
6655 Someone from WA thinks vodafone is Rooted at 28 Dec 2010 02:46:48 PM
I've been with 3 for several years and very happy. NOT happy they are changing over to Vodaphone and I don't have a choice. NOT happy that suddenly I'm not getting messages through. And it's only the first day!
6654 Someone from WA thinks vodafone is Rooted at 28 Dec 2010 02:46:17 PM
I've been with 3 for several years and very happy. NOT happy they are changing over to Vodaphone and I don't have a choice. NOT happy that suddenly I'm not getting messages through. And it's only the first day!
6649 Someone from WA thinks vodafone is at 28 Dec 2010 02:41:31 PM
I have been with Vodafone for a while now using a prepaid plan; I believed that the issue of my phone not ringing but calls going straight to voicemail was a problem with the phone, so I bought a new one. The problem is still happening. Recently I tried to unlock my new phone from the Vodafone network (in preparation to changing carriers) and this was very difficult! At first I couldn't get passed a certain point on the website so I called customer service, only to have "the voice" tell me to try their website. There wasn't an option for what I needed to do and no way to get through to a real person. As if all of that isn't enough, I now have a crack in the screen on my new phone, and when I rang Vodafone, they told me no point in trying to have it fixed, just buy a new phone!! Can't wait to change carriers...
28 Dec 2010 04:30:41 PM: have you ever thought to go into a store to unlock your phone ? instead of talking to the VOICE. why is it vodafone problem that you have a cracked screen? did vodafone break it ? NO! so its not there problem its yours .so go get it fixed or buy a new one.
6639 Someone from WA thinks vodafone is 10/10 fail rate at 28 Dec 2010 02:27:45 PM
it xmas and cant get any reseption, lucky to get it on for 5 min at a time...try to see if these great people if you can call them that will unlock my phone so i can ues differnt service!!! they better do it for free too...went to the vodafone shop go no help due to they had kids working there and new stuff all..
6625 Someone from WA thinks vodafone is slap on your face fail at 28 Dec 2010 02:10:39 PM
wife and i have been vodafone customers for 3 years. started on prepaid, then my wife moved on to a plan. ended up paying much more than wht she thought she would. she's still paying for tht stupid plan. i remained on the pre-paid plan. whenever i reach my talk limit, it just cuts off. no pre warning, no notice ,nothing. how rude is tht.
6622 Someone from WA thinks vodafone is at 28 Dec 2010 02:09:16 PM
Same as everyone really I thought it was just me but I guess I am not alone
6604 Someone from WA thinks vodafone is at 28 Dec 2010 01:51:24 PM
vodafail is so fckd it has made my partner miss out on a lot of work due to the calls not been able to get through to him from his boss
6599 Someone from WA thinks vodafone is VERY FAIL ATM at 28 Dec 2010 01:42:16 PM
well i get absolutely not reception its ridiculous and vodaphone have definately stuffed up my services this month apparently i was over my cap in the first 15 days ????? wtf they have overcharged me big time and im not happy! i had no trouble with prepaid but ever since may 2010 i signed on a plan and ive had nothing but troubles this needs to be sorted and this month should be free!!!!!
6598 Someone from WA thinks vodafone is VERY FAIL ATM at 28 Dec 2010 01:41:56 PM
well i get absolutely not reception its ridiculous and vodaphone have definately stuffed up my services this month apparently i was over my cap in the first 15 days ????? wtf they have overcharged me big time and im not happy! i had no trouble with prepaid but ever since may 2010 i signed on a plan and ive had nothing but troubles this needs to be sorted and this month should be free!!!!!
6586 Someone from WA thinks vodafone is Extreeemly at 28 Dec 2010 01:29:53 PM
It takes 3 days to recieve and send picture messages and if i miss a call it takes 3 hours to receive a voice mail message.
6575 Someone from WA thinks vodafone is Totally Dud at 28 Dec 2010 01:23:28 PM
Vodafail have been charging me like a wounded bull for Excess data Downlaods that I am not making.
Their Mobile Broadband is so slow it is easier to use a Internet Cafe down the road than bother logging in.
My phone drops out for no reason and has shitty reception...never mind the way the company offers the same contract I signed at even less money to "New" customers 1 week after I sign my contract.
Customer service staff who do not speak english well enough to understand what I am asking for or complaining about and who don't speak english well enough for me to be able to understand them.
I managed to get released from my Mobile Broadband contract, thanks to the TIO, and I will NOT be renewing my phone contract when it expires in another couple of months...Hate the idea of going to Telstra but may have little choice. :-(
Their Mobile Broadband is so slow it is easier to use a Internet Cafe down the road than bother logging in.
My phone drops out for no reason and has shitty reception...never mind the way the company offers the same contract I signed at even less money to "New" customers 1 week after I sign my contract.
Customer service staff who do not speak english well enough to understand what I am asking for or complaining about and who don't speak english well enough for me to be able to understand them.
I managed to get released from my Mobile Broadband contract, thanks to the TIO, and I will NOT be renewing my phone contract when it expires in another couple of months...Hate the idea of going to Telstra but may have little choice. :-(
28 Dec 2010 01:26:25 PM: I hear you. and I love your Vodafail comment. priceless.
6569 Someone from WA thinks vodafone is "COMPLAINT" at 28 Dec 2010 01:16:18 PM
Nothing to add concerning the problems I am experiencing with Vodafone performance, they've been mentioned here numerous times already. However, after waiting on hold for hours this morning without getting through to so called 'customer care' I told lara 'complaint' and got through straight away. This happened twice this morning. So I suggest responding to lara with the one word - complaint and you may not need to be kept on hold for hours. Both Indian call centre operators (Sarah and Dexter) were helpful and courteous, cosidering the constraints and no doubt adversity they are being subject to. I wish you all the best of luck in resolving your issues.
regards, Tyrone
regards, Tyrone
6567 Someone from WA thinks vodafone is 10/10 at 28 Dec 2010 01:15:38 PM
signed up with vodafone because i was told i would get coverage in port hedland and karratha...cant make a call or get one , cant even get enough coverage to ring vodafone to unlock my phone so i can use another carrier. stuck in the middle of F$#%ing nowhere with no service!!
28 Dec 2010 05:04:25 PM: VODAFONE, I WANT OUT OF MY CONTRACT!!!!
6564 Someone from WA thinks vodafone is 10/10 at 28 Dec 2010 01:13:46 PM
constant ack of coverage in metro area of perth, 3g non existant, to get coverage i either turn off 3g and use 2g or turn 3g on and hope for the best. internet is slow on phone some areas i.e claremont showgrounds coverage on one half of oval move to the other nothing???
all i can say is cancel my contract and im off to telstra
all i can say is cancel my contract and im off to telstra
28 Dec 2010 01:15:09 PM: btw the fail is 10/10 not their 3g third world coverage, just looked at my phone no coverage then 5 secs later coverage!
6563 Someone from WA thinks vodafone is too hard at 28 Dec 2010 01:09:35 PM
They as other communication companies need to employ people you can understand and get real help from. I have has to hang up a few times because I could not understand the person I was talking to or they could not help me. It takes the push of 3 or more buttons before you even get to speak to anyone.
What happened to real customer service.
What happened to real customer service.
6561 Someone from WA thinks vodafone is MASSIVE FAIL at 28 Dec 2010 01:09:19 PM
I have a business to run, i am losing jobs because clients cant get through, My daughter is due to have her baby anytime and i am finding it very hit and miss when trying to call her, We advetised for employees and the same day vodafone went down for the whole day so we couldnt take any calls. tomorrow we are going to Telstra
6555 Someone from WA thinks vodafone is Big fail! at 28 Dec 2010 01:05:19 PM
People are now emailing me to see if I am annoyed at them, due to me not answering my messages. Problem being the only way I can get my messages is to turn my phone off then on again. I have had to re-send countless txts and photo messages due to the recepient not receiving them, and still get charged for them.
6553 Someone from WA thinks vodafone is words fail me at 28 Dec 2010 01:04:53 PM
Phone keeps cutting out or no reception available. Getting charged when calls are suppose to be free. This problem has been going on for a long time but is getting worse. If I can not cancel my plan I will send them the bill for the next 3 months, I should not have to pay for failing service and apologies are not good enough.
6544 Someone from WA thinks vodafone is major extreme at 28 Dec 2010 12:59:13 PM
Moabile phone;I am on a phone plan and am hoping to get out of it, sometimes can't recieve calls, so called free calls are charged,disconnection happens not only local but interstate too. Also changed moblile broadband as vodafail was like a snail and kept telling us it was not connected when it was.
6539 Someone from WA thinks vodafone is bad at 28 Dec 2010 12:55:18 PM
my vodaphone keeps dropping out of service phone calls keep dropping out and it is annoying and costing me money
6537 Someone from WA thinks vodafone is arrogance of them!! at 28 Dec 2010 12:53:18 PM
28 Dec 2010 12:57:58 PM: Using data overseas? What a noob!
28 Dec 2010 01:26:09 PM: There are many complaints as to issues of the charges on here... I wonder if the lawsuit will reveal that due to the fact they are going under they have been making up costs and charges on their bills.
As for the wanker telling you you're a noob... obviously they forget that we get mobiles with data plans because some of us normal people travel overseas and with work it is a quick and easy way to stay in contact with the office in Australia, and as you said, GST doesn't apply to overseas charges.
As for the wanker telling you you're a noob... obviously they forget that we get mobiles with data plans because some of us normal people travel overseas and with work it is a quick and easy way to stay in contact with the office in Australia, and as you said, GST doesn't apply to overseas charges.
28 Dec 2010 02:05:47 PM: Hello people can I reply to the top comment and the last comment that while on a $69 plan you get unlimited text messages, $500 of calls and 2 gb of internet data (WHILE IN AUSTRALIA) not overseas because you roam overseas you would not be on the Australian network and can I say one more thing that this applys to all carriers as I am a dealer for all carriers and they quote all the same so maybe read your information before going overseas. Also to the middle person there not knobs there just stupid and dont understand carriers to much maybe they could get a job over in India with the rest of them that dont understand what we are on about!!!
6525 Someone from WA thinks vodafone is Very at 28 Dec 2010 12:43:46 PM
i just signed up for a new 2 year contract with vodafone, with the sales person telling me they are better than 3 who were crap aswell!! i dont have any reception at my house when the coverage checker says i do!! i cant even ring to complain unless i drive to an area that gives me reception and sit in my car in 40 degree heat whilst i make a call to vodafone, im then on hold for 1 1/2 hours untill i speak to someone!! the call then drops out and i have to start again!! hello!! i have a very hectic life like most and dont have time for this crap!!
6517 Someone from WA thinks vodafone is Serious Epic at 28 Dec 2010 12:40:22 PM
Still on hold... 48 minutes into trying to get them to release my number so I can leave amicably.
28 Dec 2010 12:50:39 PM: Up to 1 hr now, I've listened to more music on hold with them, than I have all months.
28 Dec 2010 03:37:17 PM: i know the wait time is appalling!! i dont want to speak to LARA!!!! i want e real person
6511 Someone from WA thinks vodafone is Pretty constant at 28 Dec 2010 12:35:15 PM
Until I heard about this site, I just put down the bad service to the pitfalls of modern technology. I can now look back at the past 18 months of my contract and see what a appalling service I have been receiving. I once had a voicemail message delivered to me 21 days after it was left for me. I sure wont be renewing my contract, which is a pity as I really don't want to go near telstra.
6494 Someone from WA thinks vodafone is shocking at 28 Dec 2010 12:17:14 PM
Hardly any reception at home, frequently can't send sms and take calls due to no service, and i am close to the city.
6490 Someone from WA thinks vodafone is Very! at 28 Dec 2010 12:14:34 PM
Virtually NO reception at home (and therefore my home office from where I conduct business). There is literally only a tiny bit of reception in one tiny corner of the house about 1 square metre - outside of that, forget it - even OUTSIDE the house...nothing. Frustrating to say the least, let alone inefficient, and time-consuming when attempting calls/internet access or even just answering a client call!! If it wasnt for my landline and home WIFI for backup, I'd really be screwed. As it is, I am losing a lot of money on unused VF calls on the so-called "plan" as I simply can't use it! Its not just my home (Tapping WA 6065 - a popular Perth suburb), but also in other areas like Joondalup - a major local business and shopping district, which should have excellent coverage, and to VF's credit normally does... however last week there was ZERO coverage for two days there!!?? The inconsistency and generally poor reception, dropped calls, etc is simply unacceptable for a major player like VF, regardless of what plan you're on - and I'm on a pretty expensive one...
6489 Someone from WA thinks vodafone is painfully expencive at 28 Dec 2010 12:12:29 PM
I keep losing my reception and i am being charged for calls that i never made. Also most of my sms dont send and then i get a message saying that it has cost me extra to not send a message. also i cant always recieve txts especialy if its from a telstra fone the custumor services are set up to make it almost immpossible to make a complaint and they sign you up for things that you didnt even ask 4!!! i hate using my fone now thanx 2 VODAFAIL!!!!!!!!!
6461 Someone from WA thinks vodafone is very poor at 28 Dec 2010 11:47:44 AM
internet reception is a disgrace
6459 Someone from WA thinks vodafone is at 28 Dec 2010 11:47:32 AM
tried to pay account via email failed, back up service what a joke had to wait on the phne 40mins just to speak to someone to pay bill!
28 Dec 2010 12:48:38 PM: paying via email? You should have set up direct debit or pay via bpay or visa. The joke is your stupidity!
6456 Someone from WA thinks vodafone is poor coverage at 28 Dec 2010 11:44:42 AM
Perth is full of black holes where there is zero reception and i have 2 mobiles 1 for work is with telstra which is very good but i hate telstra
6450 Someone from WA thinks vodafone is No Service crap coverage at 28 Dec 2010 11:37:07 AM
I am a reseller of phone credit and sell about $15,000 a month in phone credit. Previously with Telstra for many years I changed in May this year to Vodafone for their unlimited service for both my wife and I as it was a good deal and I use my phone constantly for business. The story so far: phone sits on No Service half the day so I can't use it and I work and live 3 km from town, call drop outs all the time (3 on one call yesterday) the internet is so slow and crap that I don't even use 100MB of my 4GB download available, delayed text messgaes and lost ones, customer service non existent, have complained several times after being put on hold for ages to India and all the crap bullshit excuses in the world. Had enough and want out of both contracts and am going to the TIO. Vodafone sucks and should not be allowed to provide a phone service.
6444 Someone from WA thinks vodafone is beyond failure at 28 Dec 2010 11:31:58 AM
everynow and then i try to download stuff from their network and when i do i get charged and the downloads either dont download or dont work at all. all 3 phones. iv called up and asked why iv written emails and the best part is they sent a bullcrap email that has no relation to the subject.. and when i do talk to someone they just put ya on hold and then transfer you to someone whos just as clueless as the previous person..... voda you are freaking screwed beyond words
6439 Someone from WA thinks vodafone is very poor at 28 Dec 2010 11:27:10 AM
for the last six months the service has been rubbish, my usb modem is on a gain off again with the software telling me to reinstall etc...its crap
and for last three days no luck getting on the system !!! Im pulling the pin on these tureys
and for last three days no luck getting on the system !!! Im pulling the pin on these tureys
6433 Someone from WA thinks vodafone is Fine at 28 Dec 2010 11:20:41 AM
No problems here... I have never had any of the issues that everyone is complaining about... maybe it's an eastern states thing... or maybe I'm just one of the lucky ones...
28 Dec 2010 11:34:10 AM: Give it time an you too will see why everyone is complaining Its such a shame this is occurring to such a big telco they certainly dnt need any more BAD publicity
28 Dec 2010 01:02:59 PM: i too dont see what all the problems are. My voda service works fine, except for that sat 2 weeks ago when the network crashed in wa.
6429 Someone from WA thinks vodafone is Omega at 28 Dec 2010 11:18:35 AM
What a surprise, Vodafail's live cricket streaming on my phone is down. They're only the major sponsor of the Ashes Series. It's like they've taken the opportunity to show the country how crap they are.
6428 Someone from WA thinks vodafone is very bad at 28 Dec 2010 11:18:23 AM
I have a vodafone wireless internet, i always get a bad signal I am in the middle of there so called coverage area. The download speed somtimes reaches the dizzing heights of 20 kbps. I know it is cheaper then telstra but what is the point if the signal is worse. Don't get me started with the customer help line. All I can say is unless you are running a buisness and you need help outside of buisness hours or on a weekend or a public holiday. And that animated voice ( what ever her name is) is just so annoying. I made at least 4 phone calls once until I go someone to tell me there was a problem with the network and that was why my internet was not working.
6409 Someone from WA thinks vodafone is OMG at 28 Dec 2010 11:05:25 AM
WE recently swopped because they offered a good deal and said they owned 3 (who we were with previously and had no problems with) so have both signed up new contracts which stated $14.50 a month for the first 12 months. I just had my first bill after two weeks - $92.00. I can't get through to customer care for hours, when I do they say they're fixed it and they haven't, and they're just taking it from my account and NOT DOING ANYTHING! I feel so helpless.
6408 Someone from WA thinks vodafone is words cant explain at 28 Dec 2010 11:04:57 AM
It starts with not having ANY reception in our house,so our phones and internet don't work!We get told to go into the vodafone shop to upgrade ur phones but once in the shop we then get told they cant upgrade to iphones in store and we have to ring them, but they did tell us they have iphones in store but they are not for exsisting customers,which i think we should get priority!! we then ring the vodafone place and are on hold for 20mins,we finally get thru and there systems are down and they also refused to upgrade as we had $50 outstanding but we paid it over the internet but they are making us wait 2 DAYS!!!!!.... vodafone...you are crap!!
6404 Someone from WA thinks vodafone is Complete Fail at 28 Dec 2010 11:00:23 AM
Vodafone Customer Service needs to be reviewed also, everytime i have tried to ring voda customer service i have been on hold for at least 45min at a time, then somehow you have the wrong department after following the prompts correctly, then you have to wait another 30 - 45min again, and when you finally speak to someone inregards to getting some credit for the time you have waited, they come out with another load of rubbish story...
Go to hell vodafone and i will get out of my contracts, i will wipe my black ass and i will send the ceo what i think of his service.
Brett from Perth
blwa82@hotmail.com
Go to hell vodafone and i will get out of my contracts, i will wipe my black ass and i will send the ceo what i think of his service.
Brett from Perth
blwa82@hotmail.com
6392 Someone from WA thinks vodafone is Complete Fail at 28 Dec 2010 10:51:05 AM
The News released a statement on the radio from the ACCC that vodafone customers who where experiencing problems over that last few months with call drop outs, call fails, no signal, etc would be eligable from release from there exsisting contracts. Well when i rang do this as i was having those problems, boy did they come out with some excuses, they would have to do troubleshooting with the lines and see if you did have problems then they would release you from your contract without any penalties. what a load of rubbish...I am paying for a service and not getting anything in return..Vodafone you sux big time and i want out of my contract NOW...........
6377 Someone from WA thinks vodafone is MEGA FAIL at 28 Dec 2010 10:39:21 AM
-drop-outs every few minutes whilst on calls.
-inability of callers to leave messages on message bank.
-incoming calls have been lost and not recorded as missed calls.
-low battery life.
I've had this phone for only a month or so. During the Christmas period i have missed out on important reunions with family members. I am frustrated by the constant dropping out of reception during phonecalls. This is absolutely not acceptable and i'd rather not be paying a monthly fee for such a poor service.
-inability of callers to leave messages on message bank.
-incoming calls have been lost and not recorded as missed calls.
-low battery life.
I've had this phone for only a month or so. During the Christmas period i have missed out on important reunions with family members. I am frustrated by the constant dropping out of reception during phonecalls. This is absolutely not acceptable and i'd rather not be paying a monthly fee for such a poor service.
28 Dec 2010 01:06:59 PM: you must be using an iphone huh?
6373 Someone from WA thinks vodafone is Fail fail at 28 Dec 2010 10:36:26 AM
All the problems seen by fellow users, however I am with Crazy Johns (still Vodafone), so where do I stand?
We won't have true competition, until they get rid of these plans and contracts.
We won't have true competition, until they get rid of these plans and contracts.
6371 Someone from WA thinks vodafone is dropping out calls at 28 Dec 2010 10:35:25 AM
i have been on calls that have dropped out time and time again not getting
messages until 2-3 days later,i have also lost business,
Vodafone should give the option for clients leave or stay(with no penalty)
messages until 2-3 days later,i have also lost business,
Vodafone should give the option for clients leave or stay(with no penalty)
6357 Someone from WA thinks vodafone is frustrating failing at 28 Dec 2010 10:20:03 AM
Delayed text messages , delayed voice mail , not connecting phone calls . Sole trader of a business and losing time and business not being able to call or receive call makes my company not run efficiently and losing business.
6336 Someone from WA thinks vodafone is very fail at 28 Dec 2010 10:02:54 AM
i constantly have no service and can take any where upto a day and a half to recive messages i have been with vodafone for 6 months and it has been the worst 6 months i even get regular line drop outs
6335 Someone from WA thinks vodafone is an epic failure at 28 Dec 2010 10:02:54 AM
Phone calls drop out on regular occasions - sometimes after only a few minutes. Internet speed is irregular, sometimes efficient and at times extremely slow. I want good service!!!!
6329 Someone from WA thinks vodafone is at 28 Dec 2010 09:59:34 AM
I have had phone calls constantly dropping out after a few minutes over the last 3-4 months, out of character billing (ie. consistantly around $80, then all of a sudden $280 with no difference in usage). Bad reception in Kelmscott and Bertram, plus not getting 3G coverage in many built up areas, such as Perth city when we are there on a weekend. Not receiving paper bills in mail after changing address, which in turn leads to my phone being cut off as we didn't realise we had a high phone bill. (no msg was sent to advise of cut off, otherwise I would have sorted it out). Very disappointed. Will never use vodafone again once I'm out of contract.
6297 Someone from WA thinks vodafone is at 28 Dec 2010 09:43:12 AM
Constant drop outs. Absolutely CRAP 3G coverage. Delayed voicemail plus I was on hold to customer service for 2 hours. They then said to me my first month would be free but when I got my first bill they had still charged me.
6295 Someone from WA thinks vodafone is Not good enough at 28 Dec 2010 09:42:20 AM
Can't get proper service anywhere only had this iPhone 2 weeks and service has always been crappy!
28 Dec 2010 01:11:32 PM: lol, u should have done ur research on the iphone first. Hugh media attention in the states when it was released because of crap reception. The iphone is crap! I suspose you are just one of the sheep.
6285 Someone from WA thinks vodafone is Can't receive international text messages at 28 Dec 2010 09:38:09 AM
I can't receieve International text messages and when I sent international text messages vodafone will not deliver the message but they will charge me.I cmplained but I was told by one of their customer services team from India that vodafone do not send or receive text messages from some countries,I questioned why but he told me that he does not know why.I told him that when I was getting into the contract I was not informed but he said he cannot help me.
6275 Someone from WA thinks vodafone is No coverage!!!!!!!! at 28 Dec 2010 09:34:28 AM
I live in town, not rural Margaret River Wa. I must admit to being duped by 'The best deal' hook when I signed up with Voda-phony, although in my defence I did check with them first what they're claimed coverage in our area was like, being reasured it was equivilent to Telstra. (gulible) For the past eight months of 'service' I would estimate around only 60% of the day I have at best a weak signal (1-2bars) the rest of the time NO SERVICE. I thought it unique to just rural areas until I went to friends homes in Balcatta and Ellensbrook in Perth to find then same weak signal. Voda-phony gave us free calls all day a couple of Saturdays ago for compensation for poor service, which is of little use when your phone keeps dropping out. Anyway enough complaining from me just give us what we pay good money for service. Ash
6267 Someone from WA thinks vodafone is Bad coverage at 28 Dec 2010 09:32:49 AM
My hubby and I moved from VIC to WA and were recommended to change carriers as the one we were previously with were predominantly for City use so we changed to Vodafone and we can't even get reception at our house, which is in a residential area, i have to walk out to the street,where there's no buildings, trees etc. to try and get a phonecall or send a text Arghhhhhhhhh!!!!!! Luckily hubby's got a work mobile and we use the landline at home but what a waste of 2 x contracts :(
hard to change while you're on a contract too