Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new
complaints. We think you will find more joy in posting on any one of
these fine product / brand review sites.
You can also post directly on the Vodafone community forums.
You can also post directly on the Vodafone community forums.
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Other People's Pain
Locations
| Everywhere (19206) | ACT (1140) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
Topics
5184 Someone from VIC thinks vodafone is very very at 27 Dec 2010 08:51:43 PM
i haven't had internet coverage, mobile coverage for over 3 weeks, and im being billed for my internet.
5178 Someone from VIC thinks vodafone is at 27 Dec 2010 08:50:04 PM
I cannot make any calls from inside my house without the call dropping out. Voicemail messges coming through hours later and people trying to call me when I am not on the phone but they constantly get the engaged signal.
5165 Someone from VIC thinks vodafone is at 27 Dec 2010 08:46:06 PM
Cant wait for my contract to finish from this shoddy service.But a word of warning people,don't think that lovely telco TELSTRA will save the day.They
will milk you dry and delibaretely confuse you with their billing,on-line help and web site so you cough up rather than question the charges.I'm now left with Optus to try for the first time,good luck to us all,Amen.
will milk you dry and delibaretely confuse you with their billing,on-line help and web site so you cough up rather than question the charges.I'm now left with Optus to try for the first time,good luck to us all,Amen.
5159 Someone from VIC thinks vodafone is Overseas problems at 27 Dec 2010 08:43:32 PM
I recently took a group of students overseas. Before I left I rang Vodafone and informed them that I would like to use my phone overseas without getting another sim card. They assured me everything would be fine. Not the case: I was unable to make calls or receive or send messages.
I also got my wallet stolen and I had to use public phones to block my cards.
Not happy.
I also got my wallet stolen and I had to use public phones to block my cards.
Not happy.
27 Dec 2010 08:48:05 PM: You are so lucky that if you were able to make/receive calls that you weren't charged for roaming. Also, Data usage overseas is charged at $20.48 per MB.
5158 Someone from VIC thinks vodafone is Shite at 27 Dec 2010 08:43:16 PM
I was with vodafail for 6 yrs all good at first bur the past year nothing but crap my reception was always out never was able to het calls which frustrated people who tried to call. The last two months I had people call me the phone would drop out as I answer the call saying no reception then I have to turn my mobile on and off to get reception back. The last two bills I've had went up in price and don't add up. I tried calling which was useless so I went into the store. They closed our vodafail store and moved us to a small company down the road they r rude and useless they wouldn't help and the when I thought stupidly to upgrade to a new phone on a special 59 cap plan in there catalogue they told me it went to 69 even though the special lasted till 31 January they said vodafail decided to change their mines well then don't advertise it. What made me jumped shi was after the guy working there was talking to a customer on the phone happily after hanging up started bad mouth the customer on the phone in front of everyone saying there full name I was so disgusted that I went across the road and sign up with telstra. I am still arguing over the bill and I am not paying it till they have a reason and fix the. All I can say is bye bye vodafail you suck!
5151 Someone from VIC thinks vodafone is at 27 Dec 2010 08:41:35 PM
In the past 2 months I have experienced drop outs and no reception more than I ever have over the past 9 years I have been with Vodafone.Even when it appears that there is good reception, I am still losing calls.
5148 Someone from VIC thinks vodafone is Out of Pocket cos I Beat Them! at 27 Dec 2010 08:40:25 PM
Rang asking for a payout figure to cancel my contract. When they asked why I explained all of the issues I'd been having & was told that they could help me to solve the problems & if they couldn't then I would be able to be released from my contract & NOT HAVE TO PAY A CENT. Fast forward thru 6 weeks of lies from call centre & heated "discussions" between me & call centre ending with a complaint thru the TIO website. Result: An apology from someone in the Resolutions dept & my contract cancelled free of charge - I lost $5-odd that I'd overpaid my last bill but was happy to call it even. Two weeks later, I get a bill for 93c... I'm waiting for them to call me to collect but I doubt they will.
5147 Someone from VIC thinks vodafone is reception overseas. at 27 Dec 2010 08:40:16 PM
I was recently overseas and I could not get coverage on my phone. It worked for a few days and then it dropped out. I was unable to send or receieve messages from my family and friends. Disappointed with the severvice.
5143 Someone from VIC thinks vodafone is at 27 Dec 2010 08:38:36 PM
Seems like I'm in the same boat as a lot of people... I have been with 3 for several years and since they merged with Vodafone I've had nothing but troubles - bad reception, dropouts etc etc etc I used to be with Vodafone many years ago but switched to 3 because of their poor coverage.
I can't sit inside my house and talk on the phone because it continuously drops out. I can look at my phone and watch the reception go from 1 bar to roaming to no signal. Why should I have to pay for data roaming charges when I was standing in the middle of Melbourne! It's a disgrace and I'm sick of if.
Unfortunately if I want to get out of this god awful contract I have to pay it out! Hardly seems fair... Such a bad move by 3 to join Vodafone - you will certainly be losing a lot of loyal customers!
I can't sit inside my house and talk on the phone because it continuously drops out. I can look at my phone and watch the reception go from 1 bar to roaming to no signal. Why should I have to pay for data roaming charges when I was standing in the middle of Melbourne! It's a disgrace and I'm sick of if.
Unfortunately if I want to get out of this god awful contract I have to pay it out! Hardly seems fair... Such a bad move by 3 to join Vodafone - you will certainly be losing a lot of loyal customers!
5142 Someone from VIC thinks vodafone is at 27 Dec 2010 08:38:32 PM
I have been with 3 for many years - mobiles & mobile broadband. My coverage with 3 hasnt been that bad. However, I have noticed that since 3 & Vodaphone have merged my coverage has become pretty bad. Often inside my house I have no coverage whereas before I didnt really have problems.
A few months ago I had an issue with my account - I had paid by BPAY & then got a txt saying my bill was overdue so I rang them & was told that I had to pay the bill over the phone or they will disconnect my services. I explained to the moron that I had already paid via BPAY & gave the receipt number etc I told him that under no circumstances was I paying the account again. He got quite demanding & was very rude but I refused to pay the account again & he basically called me a liar & said that I hadnt paid the bill. I got home that night & had a letter in the mail saying my phone bill had the wrong Bpay reference number on it!! That was why they couldnt find my BPAY pyt!! I rang them back & asked to speak to the rude moron that had practically called me a liar (I asked for his name when I initally rang) It was good to hear him squirm when I demanded an apology from him & told him that he was a rude pig!!
A few months ago I had an issue with my account - I had paid by BPAY & then got a txt saying my bill was overdue so I rang them & was told that I had to pay the bill over the phone or they will disconnect my services. I explained to the moron that I had already paid via BPAY & gave the receipt number etc I told him that under no circumstances was I paying the account again. He got quite demanding & was very rude but I refused to pay the account again & he basically called me a liar & said that I hadnt paid the bill. I got home that night & had a letter in the mail saying my phone bill had the wrong Bpay reference number on it!! That was why they couldnt find my BPAY pyt!! I rang them back & asked to speak to the rude moron that had practically called me a liar (I asked for his name when I initally rang) It was good to hear him squirm when I demanded an apology from him & told him that he was a rude pig!!
5140 Someone from VIC thinks vodafone is Cheap at 27 Dec 2010 08:38:11 PM
I always tell my friends how cheap vodafone is because I never have reception to contact anyone.
5139 Someone from VIC thinks vodafone is FRUSTRATED! at 27 Dec 2010 08:38:07 PM
I live in South Melbourne and my phone drops out consistantly when I am talking to other VF customers (in particular) alternatively I lose all reception and the phone freezes. In addition to this my text messages dont send or receive until 24 hours later (which has caused some terrible problems) and when people call they get a msg saying '** is on the phone' when I am in bed asleep- no where NEAR my phone. I have been with VF for 5 years and I think they have gone down hill a lot in the past 6 months- it would be nice if their website would work at least once...and I dont have to wait over an hour on the phone when I am forced to call the 'help' centre. I am going to Telstra when my contract is up in Feb 2011!
5137 Someone from VIC thinks vodafone is BIGFAIL at 27 Dec 2010 08:37:18 PM
i hate the network,reception ARGHHHHH
the voicemail delay pisses me off
0451374445
fix or cancel my contract or il sue you
thanks for the website
the voicemail delay pisses me off
0451374445
fix or cancel my contract or il sue you
thanks for the website
5128 Someone from VIC thinks vodafone is FailFone. at 27 Dec 2010 08:34:56 PM
Dropped Calls, Slow Net, MMS/SMS not being recieved\not able to send. On Hold for long periods, being cut off while on hold. In contract til June 2012, been a customer for 2 years, 6 months. Not happy.
5125 Someone from VIC thinks vodafone is fail-worthy of a class action at 27 Dec 2010 08:33:42 PM
reception so poor that it seems to depend on which way the wind is blowing.
and diabolically slow internet...
...
diabolically slow.
and diabolically slow internet...
...
diabolically slow.
5123 Someone from VIC thinks vodafone is Disgusting Service at 27 Dec 2010 08:33:18 PM
SCABS......they STEAL my money through making me pay a contract that I have to pay for that is not what is agreed upon, has LIMITED coverage, DROPS out repeteadly, and if i want out of my contract....that i was mislead into...I have to pay them to get out of it?!?!?!...how is this even legal....if this wasnt a company...it would be called rape and extortion!!!
5120 Someone from VIC thinks vodafone is Massive Dubai Fail at 27 Dec 2010 08:31:55 PM
We were forced to pay over $700 in cancellation fees because we couldn't make or receive calls in a serviced area.
27 Dec 2010 08:39:32 PM: Sue them. Hopefully a class action will open their eyes and give you the compensation you deserve.
27 Dec 2010 09:32:58 PM: i got the same problem. they told me i'm gonna have to pay $500 to have my contract cancelled. i gave the customer rep some shit and asked to speak directly to the manager, who assured me that i dont have to pay anything.
don't talk to these idiots on the call centre. speak directly to the floor manager, it'll save you time, trust me.
don't talk to these idiots on the call centre. speak directly to the floor manager, it'll save you time, trust me.
5119 Someone from VIC thinks vodafone is Poor service at 27 Dec 2010 08:31:38 PM
I'm a sales rep, so i need to be on the phone alot, but it's hard when your making a call, and for no reason the call drops out, with full signal strength, WTF, and trying to use the internet, i spend more time waiting for a page to load it's a joke, ans the other week i found out that i haven't been able to receive any picture msg, when i rang vodafail, i was on the phone for 2 hours, they did fix the problem, it wasn't the phone, it was something on there end, so thanks Vodafail for all the messages i have missed. And now to missed calls and voicemail, sometime my phone doesn't ring, and about 30 mins later i find out i have 3-4 missed calls, one hour later i have the voicemail arrives, sorry but thats to long. Why is it when i call to complain i can't talk anyone in Australia, the people from overseas are rude, and they try to make you feel like you are lying about your problem, or they rush you, the fact you just spent 30 mins on hold, your pissed off, because the same thing keeps happening, these people in the call centres, need to learn, 1) how to speak english 2) how to be understand what we Vodafail customer are going thur 4) how to fix the problem quickly.
5117 Someone from VIC thinks vodafone is Poor service at 27 Dec 2010 08:30:26 PM
I'm a sales rep, so i need to be on the phone alot, but it's hard when your making a call, and for no reason the call drops out, with full signal strength, WTF, and trying to use the internet, i spend more time waiting for a page to load it's a joke, ans the other week i found out that i haven't been able to receive any picture msg, when i rang vodafail, i was on the phone for 2 hours, they did fix the problem, it wasn't the phone, it was something on there end, so thanks Vodafail for all the messages i have missed. And now to missed calls and voicemail, sometime my phone doesn't ring, and about 30 mins later i find out i have 3-4 missed calls, one hour later i have the voicemail arrives, sorry but thats to long. Why is it when i call to complain i can't talk anyone in Australia, the people from overseas are rude, and they try to make you feel like you are lying about your problem, or they rush you, the fact you just spent 30 mins on hold, your pissed off, because the same thing keeps happening, these people in the call centres, need to learn, 1) how to speak english 2) how to be understand what we Vodafail customer are going thur 4) how to fix the problem quickly.
5112 Someone from VIC thinks vodafone is They define FAIL at 27 Dec 2010 08:28:17 PM
I live in port Melbourne, less than 2 km radius from Melbourne CBd. Crap company plan which left me unable to take work calls from home. I work for an international company and not being able to make or receive calls, not to mention the frequent call drop outs finally compelled my company to ditch vodafail. Not soon enough.. About time vodafone is held accountable.
5108 Someone from VIC thinks vodafone is just useless at 27 Dec 2010 08:27:42 PM
vodaphone has caused me to have big bills, no reception, miss understood contract and a handset being repaired since day 1 oh also endless hours on the phone trying to fix a problem they caused in the first place
5104 Someone from VIC thinks vodafone is Worst company ever at 27 Dec 2010 08:26:42 PM
Trapped in contract self employed tradie voice mail
always days late crap reception most frustrating thing of
all I have no to little reception where I live it drives me completely
mad and bills my god never ever consistant. My
contract finishes aug 2011 as well as my wifes
we will never ever ever ever use Vodafone again
always days late crap reception most frustrating thing of
all I have no to little reception where I live it drives me completely
mad and bills my god never ever consistant. My
contract finishes aug 2011 as well as my wifes
we will never ever ever ever use Vodafone again
5103 Someone from VIC thinks vodafone is 5 star at 27 Dec 2010 08:26:21 PM
Someone from ACT thinks vodafone is 5 star at 27 Dec 2010 10:24:24 PM
I live in Eltham, Victoria. About 5 days ago, Vodafone 3g in the centre of town stopped working. Still not working. The signal shows full strength but you can't make a call or send a txt. I discovered the only way to make a call is to turn off 3g on my Iphone and it uses the 2 g Network. Also, I've not been able to send emails via 3G network anywhere for months. They leave my out box but never get to the recipient. Rang Customer service and got disconnected before I could speak to a real person. Something seriously wrong.
I live in Eltham, Victoria. About 5 days ago, Vodafone 3g in the centre of town stopped working. Still not working. The signal shows full strength but you can't make a call or send a txt. I discovered the only way to make a call is to turn off 3g on my Iphone and it uses the 2 g Network. Also, I've not been able to send emails via 3G network anywhere for months. They leave my out box but never get to the recipient. Rang Customer service and got disconnected before I could speak to a real person. Something seriously wrong.
5093 Someone from VIC thinks vodafone is Where do I begin? at 27 Dec 2010 08:23:50 PM
I was a victim of iphone shock in 2008. No one from vodafone contacted me to tell me I could be redeemed the $2000 bill. The period where this "redemption" occurred soon ended and now i am stuck with bad credit
Upon contacting them, I got some rude Beyatch phone girl who wouldn't help me come up with a plan that was suitable to me - Unemployed at the time as I had just moved states.
I couldn't pay the bill, my phone was cut off. My iphone, being locked to vodacrap, was useless - so until this day i use a vodafone prepaid sim - I am now moving in the country, and vodafone covarage DOES NOT EXIST.
P.S. The bill has now crept up to 4000 dollars and has been referred to a collection agency.
Vodafone are evil, ludicrous mother f***ers. Let's get ours!
Upon contacting them, I got some rude Beyatch phone girl who wouldn't help me come up with a plan that was suitable to me - Unemployed at the time as I had just moved states.
I couldn't pay the bill, my phone was cut off. My iphone, being locked to vodacrap, was useless - so until this day i use a vodafone prepaid sim - I am now moving in the country, and vodafone covarage DOES NOT EXIST.
P.S. The bill has now crept up to 4000 dollars and has been referred to a collection agency.
Vodafone are evil, ludicrous mother f***ers. Let's get ours!
5090 Someone from VIC thinks vodafone is JUST SWITHED TO TELSTRA at 27 Dec 2010 08:23:20 PM
I thought it was just my Blackberry 9000 handset getting old, constrant drop outs one minute in conversation next minute fades out and gone!! I would spend more time discussing the problem with my phone not knowing it is Vodafone. After 10 yrs of loyalty I have moved on...to Telstra Next G. So far as promised!
Get your act together Vodafone
Tony
South Morang
VIC
Get your act together Vodafone
Tony
South Morang
VIC
5086 Someone from VIC thinks vodafone is Epic fail in customer service at 27 Dec 2010 08:22:28 PM
I tried to call to cancel my mobile broadband When I finally got to speak to someone, I was told they couldn't look up my account with my name and address. I was going to complain, then I got hung up on. I called again with the SIM number and was on hold again, so I left my number to get someone to call me back. I finally spoke to someone who went through all my details, and then told me I had to speak to the cancellations department. I was put on hold for another 55 minutes, waiting to speak to the right department. When I finally got through I had to repeat everything again and then dodge repeated attempts to get me to stay with Vodafone. How about no.
27 Dec 2010 08:32:52 PM: Forgot to mention, cancelled mobile broadband because despite living in Fitzroy on the edge of Melbourne's CBD the reception was so bad I couldn't open emails except at like 2.30am (except on weekends when the network was busy then too). TERRIBLE.
28 Dec 2010 08:00:47 AM: Hi, Im doing a story on Vodaphone for ch 7 tonight. Would you please give me a call on 9697 7823? Thanks Lynda
5081 Someone from VIC thinks vodafone is Major FAIL to the power of 3! at 27 Dec 2010 08:21:28 PM
Ordered a new iphone in August thru 3, my current carrier... still have yet to receive this, and yet I am being charged for the handset for the last 4 months and delivery fees for the handset, that was never shipped from the warehouse...!!??
WTF VodaFAIL < 3 !!??
WTF VodaFAIL < 3 !!??
27 Dec 2010 08:31:25 PM: Make a formal complaint to the Telco Ombudsman and get a reference number. You should get compensation. Thats illegal.
28 Dec 2010 09:45:26 AM: Yeah, thanks. It is illegal. Not only have they not provided what I am being charged for, I am being charged different pricing to what I agreed to in the online contract, which is more expensive of course.... I have a level two complaint pending at the moment.... planning to move to another carrier... (OPTUS) when this is all sorted out....
Sometimes company mergers and sending things offshore are not the best business practice.
Sometimes company mergers and sending things offshore are not the best business practice.
6 Jul 2011 05:18:31 PM: So, I have now changed carriers and am very happy with them. But guess what, after my ombudsman complaint was resolved I am still receiving bills for the handset that they never sent me, which are for zero dollars. I cancelled with them and thought I would never have to deal with them again, but now I am still getting billed?! Has this happened to anyone else at all? I just can't be bothered dealing with them again. My last complaint went on from august 2010 and was only resolved in January 2011....
5075 Someone from VIC thinks vodafone is Rediculous at 27 Dec 2010 08:18:55 PM
I have connected 3 x mobile phones and wireless dongles for our sales staff:
- I was told by the Vodafone Business salesman that the phone will automatically connect to the Telstra network when not in range e.g. rural travel. I don't get one ounce of coverage from Bendigo to Mildura on both major highways. I have had to purchase Telstra prepaid phones for my entire team when they travel to rural areas of Vic for SAFETY reasons.
- without fail, when entering both Citylink tunnels calls all calls drop out by firebox 18 (sad that I know this!!) - WITHOUT FAiL
- I live 10kms from Melbourne CBD and cannot get better than "poor" status on the wireless dongles and consistently is forced to connect to EDGE.
- I consistently receive voicemails on my iPhone well after they should have been received.
Bring on October 2011 when we can give them the boot!!!
- I was told by the Vodafone Business salesman that the phone will automatically connect to the Telstra network when not in range e.g. rural travel. I don't get one ounce of coverage from Bendigo to Mildura on both major highways. I have had to purchase Telstra prepaid phones for my entire team when they travel to rural areas of Vic for SAFETY reasons.
- without fail, when entering both Citylink tunnels calls all calls drop out by firebox 18 (sad that I know this!!) - WITHOUT FAiL
- I live 10kms from Melbourne CBD and cannot get better than "poor" status on the wireless dongles and consistently is forced to connect to EDGE.
- I consistently receive voicemails on my iPhone well after they should have been received.
Bring on October 2011 when we can give them the boot!!!
5074 Someone from VIC thinks vodafone is at 27 Dec 2010 08:18:36 PM
I have a Vod broadband and for 1.5 months I was not able to use it due to broken modem and I was stuck with " Lara" who wasted about 5-6 hours of my time over the phone. They were still sending me bills! Finally had to resort to threatening emails to make them sort my internet
5064 Someone from VIC thinks vodafone is Legendaraly Epic at 27 Dec 2010 08:15:32 PM
i can go an entire month with out making a single phone call and just txt but when i need to call a number i dont know i call directory assist (123) and ask to be connected and have the number smsed to my phone.... i had a number shot back 10 times! enough that i could not hear the person i was trying to call and had to hang up and dial back costing me more money.... jesus christ i cant wait to end it.
5063 Someone from VIC thinks vodafone is 100% fail at 27 Dec 2010 08:15:15 PM
Can't view my postpaid bills because website says my number is not registered with them! I've been logging in for one year and now suddenly it doesn't work! Why do I have to pay if I can't even view my bill? Customer service hanged up on me twice, after thirty minutes of being "on hold". I have an iPhone 3GS. Voicemail display service no longer works (used to list my voicemails on iPhone). My voicemails don't come through until at least a few hours later or even days later! Time on voicemail also wrong. I also experience call drop outs even when I may in populated suburbs/areas. I can't always call people - says "call failed" - even though the person I am calling has good reception. At my work, people on certain other networks have reception - not me. I have to quit Vodafone asap!
5058 Someone from VIC thinks vodafone is Complete failure at 27 Dec 2010 08:14:00 PM
I have consistant dropouts all day and get no support whatsoever from tech staff who tell me to keep a record of failing service. My bill has tripled because I have to call people back. Dropouts occur everywhere even in Melbourne CBD. Make me look totally unprofessional and causes me great stress, thanks for nothing 3/Vodafone.
5056 Someone from VIC thinks vodafone is at 27 Dec 2010 08:13:48 PM
my phone keeps dropping out .. waiting a month for new phone.. always on hold with them.... i dnt get a bill every month sent to my house... when i dial 1555 for my account details it most of the time it says vodaphone cant help me with that now.
i dnt like talking to a machine makes me more angry
i dnt like talking to a machine makes me more angry
27 Dec 2010 08:25:04 PM: If you tell 'LARA' that you have lost your phone when she asks you what you want, I find that it gets you through quicker to a real person. A Vodafone rep. told me this, ha!
5054 Someone from VIC thinks vodafone is complete fail at 27 Dec 2010 08:13:10 PM
My mother has had a mobile broadband usb from vodafone, and the coverage is a digrace! Unfortunately she is only 1 year into a 2 year contract with them. It takes about a minute just to load the google page! And about 10 minutes to load the HeraldSun homepage which she like. This is the same with any page and half the time she can't get coverage, even in central Melbourne...St Kilda Road!!!! We've rung up customer help, and they say we don't know why it's happening..."maybe you have too many trees around" is one bullshit excuse.
Can't wait till the year is up!!
Can't wait till the year is up!!
27 Dec 2010 08:19:09 PM: Sorry to hear that. Seeing that you are 1/2 way through your contract I suggest going into a Vodafone store and fighting tooth & nail for an immediate upgrade on your existing equipment (free of charge of course) you should not have to pay for a service that you are barely getting; especially in central Melbourne.
5051 Someone from VIC thinks vodafone is Absolute Disgrace at 27 Dec 2010 08:12:20 PM
All my friends are with other network. Unfortunately I am the one with Three. I have constant problem with my mobile droping out calls. At last I rang to complain to three the other day. VIP customer service consultant OM, said that his system is down, and he will call back. This was on the 18th of December 2010. No one from Vodaphone has called me back to-date.This is a joke, and I am still paying for the service every month.
5047 Someone from VIC thinks vodafone is at 27 Dec 2010 08:11:03 PM
Oh yeah and when someone sends an MMS at 6.30pm I don't appreciate when it comes through at 1.30am and being woken, REALLLLYYY!!!!
5044 Someone from VIC thinks vodafone is 100% at 27 Dec 2010 08:10:35 PM
Mornigton to Mt Eliza, Victoria...Drops out consantly...called 3/Voda for help...they spent a week testing and confirmed back to me that there were no issues...case closed....CLASSIC...it was one of the only calls I have received this month that did not drop out. 3/Voda sucks.
5040 Someone from VIC thinks vodafone is Utterly Fail at 27 Dec 2010 08:10:23 PM
My partner and I are both with Vodafone and have been with them for the better part of 2 years now. Not only do we get no receptions whereas other mates with other providers have no problems, we receive messages sometimes a day late and same goes for our voice-mail as well. There was an instance for a whole week straight, I was unable to use my phone with no apparent reason. Thinking it may be my phone, I had to contact and speak to multiple departments within Vodafone's so called 'customer service' and after close to 45 minutes of being passed around, I was told to simply 'switch off your phone and let it rest for a while' and the second advise was 'if this still does not work, you may need to bring your phone into vodafone'. So not until I heard from our unhappy and dissatisfied customers complain did I realize it wasn't a hand-set issue but Vodafone's non-existent network!!! Bring on the class action I say.
5032 Someone from VIC thinks vodafone is patronising at 27 Dec 2010 08:09:16 PM
If you live in gippsland you do not have a usable service at all no matter what the kids tell you at the voda shop be warned dont go voda in gippsland
5031 Someone from VIC thinks vodafone is at 27 Dec 2010 08:09:08 PM
I work in a large global company that does business solutions for another large Telco. Tip #1 - Do not enter into any contracts regardless. Tip #2 - Vodafone stores have sales men/women and do not have a clue about service or support. They are only there to sell. Remember this and don't get sucked in. Tip #3 - Once you've walked out of the store with your new purchase, you are totally on your own. Do your homework and choose your telco wisely as they are all as bad as one another, trust me. What can we do though? Mobile communication and internet services have taken over the world and as a society we need to make a stand and act as one. Protest, yell, scream and make a big bloody fuss if the service, product or your customer experience is not what you expected or paid for. You do have rights. Strength in numbers. Vodafone 100% Fail.
5023 Someone from VIC thinks vodafone is at 27 Dec 2010 08:07:32 PM
I did complain about the reception about a year ago and was told it was my iPhone 3Gs and nothing to do with their poor reception and to reset my phone etc. If I am in a supermarket reception drops out,also in any other store I have to walk out to talk on the phone. If I am at work I have no reception at all.Hate to have someone trying to contact me urgently especially from my children's school. Oh I was also told that when Vodafone took over 3 that reception would improve, and that was meant to happen last May. They really need to stop talking crap.
5010 Someone from VIC thinks vodafone is extreme at 27 Dec 2010 08:04:36 PM
Constantly dropping out on calls. Making me look like a dick who doesn't know how to use her phone!!! And crap reception...even moving around a room can make it frop out!. Crapola Vodafone
5008 Someone from VIC thinks vodafone is epic fail at 27 Dec 2010 08:03:34 PM
it's simple bad coverage, calls dropping out, since the merger begun there seem to be to many users on the same network.They need to upgrade the network to cope with the extra demand.The merger created and overload on the network.
5005 Someone from VIC thinks vodafone is Terrible at 27 Dec 2010 08:02:46 PM
I was at Coles in Vermont this afternoon, tried to call home and has no signal at all, while another woman talking on her mobile. I asked her what carrier she's with, she said Optus and she show me her phone with full reception. Vodafone is a joke.
4992 Someone from VIC thinks vodafone is Unbelievably Bad at 27 Dec 2010 07:58:52 PM
Not only do I suffer the drop outs and the lack of coverage, but all of a sudden over the last two months my bills(I am on 79.95 plan) have tripled!!! With no extra usage from me. Trying to get to the bottom of this has been a nightmare (multiple calls to call centre and hung up on when they cant answer my questions) as they tell me "my usage has increased" ...where? I ask....no answer...."please wait I am checking", Oh you are making calls during the peak times...wtf!!!
4989 Someone from VIC thinks vodafone is disgraceful at 27 Dec 2010 07:57:56 PM
After buying out 3 Mobile, Vodafone proceeded to supply me with dial-up speeds on my mobile broadband. Every time I rang-up they would put me through a range of tests, when all along they knew it was their crappy service. An apology is too late as I wasted almost 20 hours of time on hold with this crappy company. Get out fast!!!!
4985 Someone from VIC thinks vodafone is pocket wifi at 27 Dec 2010 07:56:16 PM
Bought pocket wifi no coverage what so ever.Four conversations later all taking forever l refused to do anything but return it finally they agreed over a week later the return bag arrived but so did the bills......took ages to sort.l still have mob sim but don't have time to cancel.Over 3 weeks no internet and they knew when l got it there was no coverage and was planning to connect to other devices
4977 Someone from VIC thinks vodafone is shit at 27 Dec 2010 07:53:14 PM
i paid 75 dollars to get my phone unlocked from vodafone and i filled in all the forms paid the money and they didn't unlock it... they just stole my money and im still locked to shitty vodafone.
4975 Someone from VIC thinks vodafone is at 27 Dec 2010 07:52:36 PM
something needs to be done about vodafone broadband has it has crashed a number of times in the past 6 months. lots of our money is being wasted and vodafone does nothing about it. vodafone is very bad
4969 Someone from VIC thinks vodafone is very at 27 Dec 2010 07:51:16 PM
coverage problems in my area even after being promised good signals, i still get very poor signal, therefore takes heaps of time to even check my email. very frustrating, called customer service a few times and no changes.
4966 Someone from VIC thinks vodafone is BAD at 27 Dec 2010 07:50:35 PM
Since taking over '3', dropouts have increased, download times increased, connection time increased. Hate to say it, but I might go back to OPTUS or, heaven forbid, Telstra....at least you expect crap service there...Anybody suggest a better option? Tin cans and string?
27 Dec 2010 07:57:46 PM: I love you optus LOL
3 Jan 2011 05:55:54 PM: "Telstra....at least you expect crap service there"...
That is FANTASTIC! So true. Even Telstra can't deny that!
That is FANTASTIC! So true. Even Telstra can't deny that!
9 Feb 2011 11:44:07 AM: I switched my phone from 3 to optus due to pathetic coverage, then from optus to telstra, getting out of my contract each time! Had NO COVERAGE ISSUES with telstra at all
28 Jun 2011 08:55:15 PM: Have been a 3 customer for approximately 7 years now, and have noticed since vodafone took over the reception has been nothing short of appalling. will be moving carriers as soon as my contract is up in december
4963 Someone from VIC thinks vodafone is Worst telco on earth at 27 Dec 2010 07:49:10 PM
My mess is too long to write about but in short I have changed telco's as I am totally sick of vodafone & their complete contempt for their customers.
The problem I had revolved around a new phone that did not arrive so I requested a refund but Vodafone said I did not order one despite the money being taken from my C/C. After more than 10 hours total on the phone to a customer service person in India I handed the whole lot over to the Ombudsman & had my refund within 10 days. Vodafone offered me $100 credit as compensation but this was in the form of "extras" on my pre-paid account that I dont use anymore.
I will NEVER use Vodafone again nor will I recommend them to anybody in fact I would activley discourage anybody from using Vodafone if for no other reason than their complete lack of customer service.
I have dealt with a lot of companies in my life but Vodafone is the WORST for customer service & Lara is a complete waste of space!!
Years ago I was with Hutchinson Communications (crap) then with Orange (still crap) then with 3 (reasonable) & for anybody that dosent know they are all the same company rebadged each time. Vodafone bought Hutchinson (3) & now they are on the Vodafone network (complete & utter CRAP).
The problem I had revolved around a new phone that did not arrive so I requested a refund but Vodafone said I did not order one despite the money being taken from my C/C. After more than 10 hours total on the phone to a customer service person in India I handed the whole lot over to the Ombudsman & had my refund within 10 days. Vodafone offered me $100 credit as compensation but this was in the form of "extras" on my pre-paid account that I dont use anymore.
I will NEVER use Vodafone again nor will I recommend them to anybody in fact I would activley discourage anybody from using Vodafone if for no other reason than their complete lack of customer service.
I have dealt with a lot of companies in my life but Vodafone is the WORST for customer service & Lara is a complete waste of space!!
Years ago I was with Hutchinson Communications (crap) then with Orange (still crap) then with 3 (reasonable) & for anybody that dosent know they are all the same company rebadged each time. Vodafone bought Hutchinson (3) & now they are on the Vodafone network (complete & utter CRAP).
4962 Someone from VIC thinks vodafone is Appalling at 27 Dec 2010 07:48:37 PM
I complained at my store about the sudden failure of my wireless USB broadband and after the usual "oh it must be your computer settings" blame-the-customer game, the store manager finally confessed that it was Vodafone's infrastructure not being set up to cope with the demand and it was causing service failure all over the place. Meanwhile, they were happily signing up new customers in the store. I had to go and buy a Telstra prepaid unit just to keep my business running. I am stuck in a contract until May 2011 with my phone and also suffer the dropouts, the texts/pxts that arrive hours or even days after sending. Unable to get through to customer service of course - you get runaround the menu and then put on hold forever. They just do what they want, and it's the consumers' job to be the police.
4954 Someone from VIC thinks vodafone is Huge at 27 Dec 2010 07:46:14 PM
I am a customer of 3 (unfortunately) and ever since they have merge with the dark side (vodafone) I have had nothing but problems calls not going through, when you make a call, there is poor call reception and one occassion I had a call drop out 5 times when it was a very important call
The mobile broadband should be named mobile dial up with the speeds it produces.
I honestly cant wait for my contract to run out so these low lifes cant get a single cent off me again, the customer service is disgraceful and would love to get compensation for the crap I have to endure every day.
his hienly
The mobile broadband should be named mobile dial up with the speeds it produces.
I honestly cant wait for my contract to run out so these low lifes cant get a single cent off me again, the customer service is disgraceful and would love to get compensation for the crap I have to endure every day.
his hienly
27 Dec 2010 07:55:35 PM: Yes I do agree with this. You know how they charge you all the time when your call got connected? So everytime the call got cut off, and you have to redial them again. You have to pay for all of those fee. That seems unfair.
4952 Someone from VIC thinks vodafone is call waiting time at 27 Dec 2010 07:45:50 PM
On hold to customer service to upgrade my phone for 40 mins.. they hung up on me... rang again on hold for 10 mins.. finally got through to someone. It shouldnt take that long.... In saying so, this was the 3rd time in 3 days to get through to someone decent that knew what they were talking about.. not happy jan
4943 Someone from VIC thinks vodafone is Wrong Billing at 27 Dec 2010 07:44:08 PM
Earlier this year Vodaphone for 4-5 consecutive months charged me for the use of some TV/entertainment package. Each month I would call and complain and get the bill fixed before paying each time Vodaphone tell me that it was my fault and the last time I had it fix they told me that they would be unable to change the bill the next time. Strangely it did not show up on any more bills after that. I never signed up for this service or changed any thing on my phone. Each time I called staff were rude and sometime hard to understand.
Fix yourself Vodaphone!
Fix yourself Vodaphone!
4933 Someone from VIC thinks vodafone is VodaPhoney is so fail I use the lint from my pockets to make a call at 27 Dec 2010 07:42:22 PM
3 was great. Then vodafone happened. Now I divert all my business calls to my trusty tin can phone. It has better coverage, and connects me to 97% more of the population than vodafone.
4931 Someone from VIC thinks vodafone is Great Service at 27 Dec 2010 07:41:37 PM
I switched from Telstra to Vodafone 6 months ago and it's great. Mobile broadband is consistently at about 5 mbs and my iPhone 4 never drops out. I always get texts straight and voice mail works great. I guess you guys are just unlucky cursed fuckers maybe?
27 Dec 2010 07:44:56 PM: Totally agree
27 Dec 2010 08:32:16 PM: You must work for vodafail when we signed up to vodaphone the only place the crap would work was in the city and up the coast . Vodaphone has always known it has almost no service , it would not work anywhere in the country across 3 states I had mine for business and had no option to threaten them with ombudsman they released me from 2 contracts as they could not provide the service they had promised . A customerservice rep finally conceded they had very limited service full stop . We went back to telstra and that was nearly 2 years ago , if your service is that good you must be living up a vodaphone tower !
4926 Someone from VIC thinks vodafone is 95 % at 27 Dec 2010 07:40:19 PM
I used to be a Vodafone customer until i had enough of the service and changed providers, i have since change for atleast a year now and recently vodafone is sending me txt msgs all the time saying my account is due and i owe them money, ive rung vodafone one person told me my account is active, next told me its not. and appartly i owe them no money but they still keep sending me txt which doesnt make sense, and i dont want a bad credit because they cant get their act together.
Paula, Vic
Paula, Vic
4894 Someone from VIC thinks vodafone is Hopeless at 27 Dec 2010 07:34:19 PM
Purchased my phone and contract from Crazy Johns, never again. Continually drops out, won't send messages and if it does they arrive hours later. Try and send a photo - arrives 6 hours later. Also have broadband - big mistake!!
4892 Someone from VIC thinks vodafone is PATHETIC!!!! at 27 Dec 2010 07:33:19 PM
My partner and I renewed our Vodafone contracts in May. We had been with them for 2 years prior and never had an issue. After signing on for another 2 years with higher plans so we could use internet, data etc, we have had nothing but troubles! Call drop outs, terrible coverage, missed calls, unable to make calls, SLOW loading for the net and just unable to use the net are a daily occurance.
So...I call to complain and it drops out 5 times while on HOLD. By the time I finally get to the bit where they can call you back, they do a week later! Then the girl in cancellations tells me that theres a clause in their contracts that "only guarantees coverage at the home address". From what Im reading, we are pretty lucky and get ok coverage at home, but seriously what the hell is the point of having a mobile if you cant take it MOBILE!!!
It also seems we have had worse coverage since complaining...
So...I call to complain and it drops out 5 times while on HOLD. By the time I finally get to the bit where they can call you back, they do a week later! Then the girl in cancellations tells me that theres a clause in their contracts that "only guarantees coverage at the home address". From what Im reading, we are pretty lucky and get ok coverage at home, but seriously what the hell is the point of having a mobile if you cant take it MOBILE!!!
It also seems we have had worse coverage since complaining...
4890 Someone from VIC thinks vodafone is massive at 27 Dec 2010 07:32:57 PM
i live in Healesville and get NO reception in the main street whatsoever.
one or two bars at home...
it's pathetic.
one or two bars at home...
it's pathetic.
4884 Someone from VIC thinks vodafone is Total failure at 27 Dec 2010 07:31:51 PM
Totally regret why I switched from 3 to Vodafone in September 2010. They billed me twice the first 3 months, I had to close my bank account because they couldn't sort it out and couldn't explain to me why. The Vodafone shop in Prahran was not helpful too. I spent hours talking and listening to "LARA"... finally one day I was able to speak to someone, but told me "the system was down" and couldn't help. Before I switched, was told that if my family on 3 network will call me, still would be free. But it wasn't the case. I am working in Wodonga and Albury, reception is so bad I couldn't be contacted in an emergency. It doesn't even go into roaming. My fone proudly says "NO SERVICE" all the time. So frustrating. When will it end.
4881 Someone from VIC thinks vodafone is vodafail at 27 Dec 2010 07:31:29 PM
i was a customer with vodafone an changed my mobile provider i still have the internet with them when i moved here 2 counrty vic my internet kept droping out i kept ringing them they told me i had 2 get new 3g dongle at my own charge in the end they sent me one but it took 8 weeks i kept ring and the order had been cancelled twice an i was getin no were i finally got it an im still haveing trouble an all i got out of them was the the dongle may have something wrong with it why should i pay for something that doesnt work right an it wont work on my new computer i will be sending it back an if they thing im paying out my contract they mistakein they will not be getin one more cent from me
27 Dec 2010 07:41:18 PM: Hey fight them! We did took us 3 months but we finally won! and they sent us something similar (which was a load of rubbish) and we live right next to the CBD! My post is up further "trying to get me to pay for a service that doesnt work and was cancelled 2-3 months prior" GOOD LUCK!
4868 Someone from VIC thinks vodafone is reception fail at 27 Dec 2010 07:28:30 PM
I pay $30 a month for USB mobile broadband...i live in Warrnambool, and before i signed up, i made sure there was reception here, the salesmen showed me the coverage map and warrnambool was in coverage, but i NEVER got coverage!! thats $30 a month ive paid for nothing!!
4863 Someone from VIC thinks vodafone is Pathetic at 27 Dec 2010 07:27:26 PM
I've been with vodafony for a while and I get no coverage in my own house where I receive most of my calls and need to make majority of calls! When I drive around corners near Beaumaris, it constantly cuts out! How useless!
K
K
4860 Someone from VIC thinks vodafone is No Good at 27 Dec 2010 07:26:39 PM
I was a customer for 2 years. The contract finished about 3 years ago and when it did I swore I would never go with that Telco again. I lived in a populated suburb of Melbourne and couldn't get reception in my house. I literally had to walk out of the house sometimes to make calls.
4857 Someone from VIC thinks vodafone is at 27 Dec 2010 07:26:10 PM
I must be one of the lucky ones but I have had very few problems with Vodafone. The customer service is of course shocking and always has been, both instore and over the phone, and sometimes I have no 3G in a 3G Metro coverage area, but apart from that, I haven't had any dropouts or major problems. If I ever really need to gain assistance over the phone I tend to tell 'Lara' the IVR that I have lost my phone and I seem to get through to a customer rep, pretty quick. Seems to work everytime. I feel for everyone that has had lots of trouble and can only hope that due to all of the complaints, that hopefully Vodafone will fix all of the problems and do a network upgrade a.s.a.p or seriously risk losing all of their customers to other Telcos.
4856 Someone from VIC thinks vodafone is at 27 Dec 2010 07:26:08 PM
I am so sick of having no coverage. The network is useless, they give you these great cheap plans but it ends up costing you more because you have to keep making phonecalls all the time. I even have to go into my bathroom to call someone because the reception is so bad around my house. Last week my car broke down on the way from Melton to Gisborne with my 7-month old son in the car and I had to walk to find the nearest house and ask to use their phone to call my Dad because Vodafone had no reception in that area. I had no pram and I had to carry him the whole way! I am definately changing providers and I hope everyone does so that Vodafone goes down!
4850 Someone from VIC thinks vodafone is epic fail at 27 Dec 2010 07:25:28 PM
I have been on contract with my mobile and have had no support whatsoever when I wanted to purchase a new phone (I was supposedly had a "free" mobile but had to pay out the phone before I could buy a new one with them...WTF?!)This was after 4 phone calls with just as many "consultants"
But wait, this isn't the worst...
After my partner reported excellent coverage on his Vodafail 3G modem (after dismal reception and ongoing issues with my 3 one)I decided to go with Vodafail and hope that I would never had to contact support. They were quick to sell me one but once I started experiencing issues with reception and dropouts that was the end of it. I have tried different laptops and computers, reformatted my machine, tried multiple settings and configurations as well as multiple phone calls without resolution.
I have requested multiple times as that they cannot provide me with the service to which they agreed to that they have broken my contract and as such should be voided...I get one bill wiped for the issues and having to waste half my day on the phone in anger to them because they do not understand that I have completed all of their troubleshooting BS but still no resolution.
How about they pay my hourly rate in time that I have lost in work due to their failures?
But wait, this isn't the worst...
After my partner reported excellent coverage on his Vodafail 3G modem (after dismal reception and ongoing issues with my 3 one)I decided to go with Vodafail and hope that I would never had to contact support. They were quick to sell me one but once I started experiencing issues with reception and dropouts that was the end of it. I have tried different laptops and computers, reformatted my machine, tried multiple settings and configurations as well as multiple phone calls without resolution.
I have requested multiple times as that they cannot provide me with the service to which they agreed to that they have broken my contract and as such should be voided...I get one bill wiped for the issues and having to waste half my day on the phone in anger to them because they do not understand that I have completed all of their troubleshooting BS but still no resolution.
How about they pay my hourly rate in time that I have lost in work due to their failures?
4842 Someone from VIC thinks vodafone is at 27 Dec 2010 07:23:46 PM
How come i can drive from werribee to Deer park and never had a call drop out on the back roads, i can drive to the city and not a call drop out, yet i was with optus before and had so many drop outs that's why i left them and have never looked back.
4834 Someone from VIC thinks vodafone is very at 27 Dec 2010 07:23:05 PM
no service at home (west subs), have to change call settings to GSM network to make a call........ reception sucks big time, even thinkin about going back to ripoff telstra...... lift your game vodafone.........
4817 Someone from VIC thinks vodafone is Highly Faily at 27 Dec 2010 07:20:19 PM
My husband has been with them for 17 years and we still can't get service when we camp just outside of Echuca.....and on visiting family near Yea yesterday we had NO SERVICE for the whole time we where there......absolutely incredible...everyone else we were with had coverage except for US AGAIN!!!!
4809 Someone from VIC thinks vodafone is Vodaarrogant at 27 Dec 2010 07:18:31 PM
Vodafail management ignored all my calls for help. They said that my call dropout problem, poor reception and my delayed SMS's (some up to 4 hours late) were just my imagination and I should stop winging. Because of them my pet puppy "Frisky" died yesterday when she was injured and it took me 2 hours to call our vet. That's heartless and vodaarrogant!
4784 Someone from VIC thinks vodafone is Poor reception at 27 Dec 2010 07:14:49 PM
Get very poor reception in my home. Contacted Vodafone, and they say it is OK when they drive past. Must be the building! It is a brick veneer house, and other networks work fine in it! I live in the middle suburbs of Melbourne, not in the country, where their coverage is non existant!
4783 Someone from VIC thinks vodafone is extremely at 27 Dec 2010 07:14:44 PM
I am with 3 and it is completely the same in service like that of vodafone. As these companies are merging, they are just creating headaches and their services are completely failure. These guys are robbing us.
4768 Someone from VIC thinks vodafone is No Problem at 27 Dec 2010 07:11:53 PM
Been with Vodafone for 8 months. Had an iPhone 4 for about 3 months. Never had a problem anywhere in Australia. I guess you guys are just complaining fucking Aussie losers! Get over it and watch your useless fucking Cricket team get fucked up the ass :)
27 Dec 2010 07:13:15 PM: Youre clearly a pom, go home and stop using our sun.
27 Dec 2010 07:16:18 PM: Agree mate!!!
27 Dec 2010 07:24:07 PM: Moronic pommie bastard. Hope you get sunstroke over here. The only reason Australia is losing in the cricket is because a f*cked up sponsor called Vodafu*k has jinxed our illustrious team, as they have fu*ked up our communications !!!!!!!
27 Dec 2010 07:41:02 PM: I'd love to ask how old you are, but unfortunately I know you can't count that high
27 Dec 2010 07:53:30 PM: Lilley skinned pommy jackass!!!
4766 Someone from VIC thinks vodafone is at 27 Dec 2010 07:11:36 PM
I am gonna hassle em til they let me out of my plan...i thought i was with vodafone not 3!!!!!!!!!!!! Had problems with 3 a few years ago and switched to vodafone....
4763 Someone from VIC thinks vodafone is Internet/data service/reception at 27 Dec 2010 07:11:00 PM
We have been with vodafone since july 2010, and in this short time i have had nothing but slow data issues with wireless internet, dropping in and out all the time. Poor reception on mobile phone there have been times where i havent been able to reach my partner cause of poor reception issues. We pay alot of money for this service and everytime you call vodafone the lines are static, the customer service officers are rude and you can barley understand them. Plus i study online nd there was a day about 2 months ago the wireless internet was down all day long, we didnt sign up for this bad service. I want action now!!!!
4762 Someone from VIC thinks vodafone is Mega at 27 Dec 2010 07:10:32 PM
I am on a pre-paid service and when I tried to use my phone yesterday i was told that they could see I was overseas and the service was onlky available in Australia. I was in Mooroopna which is near Shepparton in Victoria. How big of a mess is that? Because of that I could not phone my son who lives in Cairns to see how his christmas went. Such a disappointment.
4755 Someone from VIC thinks vodafone is VERY at 27 Dec 2010 07:08:20 PM
THREE > VODAFONE
4754 Someone from VIC thinks vodafone is at 27 Dec 2010 07:08:09 PM
Waited all day for a doctors call for an important medication. He called, but the message took ONE HOUR to get to my phone, and by that time, the doctors office had closed. ONE HOUR?! I was left without medication for the entire weekend.
4749 Someone from VIC thinks vodafone is so far off the fail meter at 27 Dec 2010 07:06:29 PM
So funny to read despite the thousands of complaints growing on this site, Vodafone was worried about their logo being used on the Facebook page. Just shows where their head is, not only Vodafone but it's time big businesses have to be accountable for their dwindling quality of product.
Got out of my 3 contract after I heard Vodafone bought 3 out. Best decision I made.
Got out of my 3 contract after I heard Vodafone bought 3 out. Best decision I made.
4748 Someone from VIC thinks vodafone is No support at 27 Dec 2010 07:06:27 PM
I recently changed over to $79.00 plan which excluded voice mail but included receiving Voice mail via a text message which is fine with me as I don't get many voice messages. On receiving my last bill being $90.42 I queried this as it obviously was not the $79.00 plan I changed over to. So I rang Vodafone and had to wait 34 minutes before I got someone. On explaining my problem he confirmed that Vodafone were having some technical issues and as a goodwill gesture he would reimburse me $10.00 I complained saying if the issue is YOUR end I should be reimbursed $11.42 But I wasn't going to quibble about $1.42 so I said fine. So then I am instructed to hold so as he can switch me to another department who is authorized to reimburse this amount. So as he switches me through I GET DISCONNECTED!!! I am FUMING I called back 20 minutes ago and am AGAIN waiting as I write this to speak to a real person ... and every 60 seconds I get this recorded message(with commercials peppered throughout) of a gir's voice saying "Hang in there we'll be with you real soon." This above incident is one of many - But it's the one too many. Once I get this resolved I am dropping Vodafone for ever and changing carriers. It is now 25 minutes and still waiting ... GOOD RITTENS VODAFONE!!!
4742 Someone from VIC thinks vodafone is Oh no Vodafone at 27 Dec 2010 07:05:38 PM
I have just transferred my mobile plan over to Telstra and am waiting for my internet contract to expire so I can do the same there. I could not take phone calls unless I was out the front door of my home with Vodafone and with the internet have to sit in the front lounge room to get reception. I am not in a rural area either! Also had to have my initial USB modem replaced due to a fault and for some reason I am being billed for both faulty modem (which is no longer in my possession) and new replacement modem each month. This means my account keeps being disconnected once a month due to 'unpaid bills' for a product I don't even have!! Very frustrating.
4737 Someone from VIC thinks vodafone is Real Bad at 27 Dec 2010 07:04:15 PM
I have a mobile internet device. I am supposed to have 5-8GB of Data. Network is like really slow and keeps on dropping out. I am also very busy so one day I called them in lunchtime to help me. The guy at the other end didn't know what he was doing. The software on my computer for Vodafone said I had only 200-500MB!!! NO I have signed up for 8GB. He didn't know how to help me fix this, even though he was supposed to be a technician. Now I keep paying every month for a service I am not getting. Yes I tested the internet on my iPhone and it is faster. This is nuts.
4727 Someone from VIC thinks vodafone is totally crap at 27 Dec 2010 07:01:56 PM
sick of the bad coverage, being charged every month for a device i should be getting for free and then calling them every month and being on hold for hours chewing up my mobile bill. thank god i'm only on a 12 month contract so i can get a proper service provider
4718 Someone from VIC thinks vodafone is massive at 27 Dec 2010 07:00:30 PM
vodafone mobile broadband. Back home in NZ, auckland to be exact, the coverage is awesome, and the speed is a genuine rival to that of broadband at home. But here, not so much. definitly not so much. Yea sure it may be my apartment, but then when I was in my previous apartment the reception was shit. I have to sit in certain places in different rooms to get some form of signal strength, only to have it dissapear within minutes. This makes it impossible for downloads, uploading imaes and skype calls to family back home!
I expected a whole lot better vodafone. I want 3G speed mobile broadband, thatrs why I dont have a phoneline. The internet is faster on my blackberry!!!
I expected a whole lot better vodafone. I want 3G speed mobile broadband, thatrs why I dont have a phoneline. The internet is faster on my blackberry!!!
4717 Someone from VIC thinks vodafone is Poor coverage at 27 Dec 2010 07:00:25 PM
I used vodafone to run my own business but after constant drop outs and no coverage i paid $2100 and got out of my contract and went to Telstra.
4715 Someone from VIC thinks vodafone is "pay for what you get....CRAP" at 27 Dec 2010 07:00:15 PM
I have a problem with delayed SMS's - sometimes up to 24 hours late and worse still some never arrive. How can this happen Vodafone??????
4711 Someone from VIC thinks vodafone is Totally Fail at 27 Dec 2010 06:58:50 PM
I have got both Vodafone mobile and internet kit. Every five minutes the internet gets disconnected. One evening i called them there is one stupid lady with a voice message whose name is "Laura" took more than 30 minutes to get connected to representative so i tried calling them night 1.00 clock even at that time it took 30 minutes to get connected and finally one operators said " we have got lot of customer so you have to wait even it is 1 clock at night. And he said your area is coming under poor coverage and sorry for the inconvenience.
I was clueless what to do next because am having contract with them.
very very poor customer service
I was clueless what to do next because am having contract with them.
very very poor customer service
4708 Someone from VIC thinks vodafone is VodaFucked at 27 Dec 2010 06:57:59 PM
I have experienced similar issues with my calls to the Customer Service Centre continually dropping out for no apparent reason and for my phone calls to just not go through at all, but I don't seem to have any choice but to call them as I am being told by Vodafone Customer Service Centre employees that as I have a billing issue I can ONLY call up and cannot deal with the issue face to face. Basically, the story is that I have not received any correct bills from Vodafone since January 2010 as a billing error occured which stated my bills were due in 2026. After many frustrating phone calls of always being PROMISED that I would receive a phone call back in a few hours or a couple of days I have now received harrasing phone calls and letters from a debt collection agency asking for immediate payment of over $2,000. At this point I don't know what to do as I am only 21 and have just completed university and am only just starting a new apprenticeship. I will be in contact with the ombudsman to try and have the issue resolved but all I can realy do is hope for the best. Thanks for ruining my life Vodafone!!!!!!
4705 Someone from VIC thinks vodafone is massive at 27 Dec 2010 06:57:07 PM
vodafone mobile broadband. Back home in NZ, auckland to be exact, the coverage is awesome, and the speed is a genuine rival to that of broadband at home. But here, not so much. definitly not so much. Yea sure it may be my apartment, but then when I was in my previous apartment the reception was shit. I have to sit in certain places in different rooms to get some form of signal strength, only to have it dissapear within minutes. This makes it impossible for downloads, uploading imaes and skype calls to family back home!
I expected a whole lot better vodafone. I want 3G speed mobile broadband, thatrs why I dont have a phoneline. The internet is faster on my blackberry!!!
I expected a whole lot better vodafone. I want 3G speed mobile broadband, thatrs why I dont have a phoneline. The internet is faster on my blackberry!!!
4704 Someone from VIC thinks vodafone is Big let down. at 27 Dec 2010 06:57:00 PM
Just finished a 2 year contract with only continuous roaming when their coverage map specified my area as a 3G zone. Dropped calls, phone with a terrible battery life due to the continuous network comms etc.
The unreliability of my service forced me to jump to another telco.
The unreliability of my service forced me to jump to another telco.
4692 Someone from VIC thinks vodafone is dissapointingfail at 27 Dec 2010 06:54:34 PM
Up until a few months ago, I had been a Vodafone customer for almost 10 years, with very few problems. I live in a rural town, and although there are some small vodafone drop out zones in my area, in town coverage has always been really good. Anyway a few months ago both mine and my partners phones suddenly lost coverage completely in town and the surrounds. We had been overseas for an extended period before this so gave it a little time in case this had something to do with it, but quickly realised that once we were in the nearest city we had coverage again. Long story short after one month,several unanswered emails and waiting on hold for hours only to be disconnected, all I got from Vodafone was a completely unhelpful email, and was informed that according to their systems coverage in my area was still fine!I moved straight to another telco and have since learned that the exact same coverage drop out was being reported by several other customers in my town at the same time, all of whom have switched to other providers. Vodafone just lost a whole town of customers, and they couldnt even be bothered to investigate. very dissapointing.
4687 Someone from VIC thinks vodafone is One big scam? at 27 Dec 2010 06:53:53 PM
Frequently get no bars/no signal in Coburg, 8kms fro Melbourne CBD.
Also had no signal in Carlton, 3kms from the CBD.
Voicemails can take a day to arrive.
3G speeds are appalling, at least compared to telstra.
Maybe rumours that voda/3 dumped all 3 users onto the voda network are true?
Also had no signal in Carlton, 3kms from the CBD.
Voicemails can take a day to arrive.
3G speeds are appalling, at least compared to telstra.
Maybe rumours that voda/3 dumped all 3 users onto the voda network are true?
4679 Someone from VIC thinks vodafone is Terrible at 27 Dec 2010 06:51:33 PM
4678 Someone from VIC thinks vodafone is Epic Fail at 27 Dec 2010 06:51:32 PM
Constant drop outs, went a week without being able to use my phone. Spent over 7 hours on hold with no help and got attitude in the store as if it was my fault. Pics coming through up to 2 days after they are sent and voivemails coming through 4 hours later. And no Vodafone it is not my sim,. I also live in Melbourne CBD with no reception.
4669 Someone from VIC thinks vodafone is Very at 27 Dec 2010 06:48:59 PM
Live one suburb from the City (Melbourne) and do not get reception. Surely one suburb from the CBD isn't asking much for reception to work. Friends and family have to call multiple times for that slight chance that my phone will have reception at the time. I am unaware that friends family have been trying to call or have been unable to return calls and at times this has caused conflict.
How hard is it to provide service 5km from the CBD?
How hard is it to provide service 5km from the CBD?
4663 Someone from VIC thinks vodafone is Complete fail at 27 Dec 2010 06:47:20 PM
I live 25km from the Melbourne CBD on ocation I have recption at my house. Internet well thats a dram as i need to go up statirs in my house to use it its a joke...