My car broke down in a place where I usually would have reception with my old phone company. I had to walk a few km's just to get a bar of service and then half way through my call the phone goes silent and we couldnt hear each other.
Vodafone seem to kill my calls on a minimum of 4-5 times a week

Sick of poor network, black spots within my house, just tried to use my phone inside a major shopping centre " No Network Coverage" had to leave shopping centre to get coverage - NOT GOOD ENOUGH VODAFONE - FIX YOUR NETWORK NOW

Have no problems whatsoever with Vodafone. Currently sitting at Old Beach with 3 bars 3G reception on my HTC Desire HD. Can receive similar coverage at home (Claremont). A lot of people seem to be complaining about VF just for the sake of complaining IMO.

NO RECEPTION/ NO CUSTOMER SERVICE/ NO LARA :(

Took over 3 days to receive a small picture MMS sent from a friend sitting right beside me. That's just the worst example, on top of the usual dropped calls, poor reception and no internet access (even in metropolitan areas).

issues with vodaphone is coverage /service /dropouts while on a call i thought since the two companies joining up 3/&vodaphone things would be better but it is not so when i can afford to i will be unlocking my phone from vodaphone and going to telstra even the coverage while driving to see my father who lives in mildura all the way from near calder park raceway there is nothing NO coverage not good at all TELSTRA HERE I COME

I am a 3 customer who now has to put up with the appalling Vodafone network !It is a huge change from the Telstra radio network which we used to use before Vodafone bought out 3. Most of my calls dropout and it's defaulting to EDGE most of time instead of 3G when I actually can get on to the Internet.

I suspect Vodafone's problem is that it has changed to Nokia for it's network equipment. There were few problems when they were using Ericsson equipment!! It seems like Vodafone has capacity & network planning issues to resolve quickly.

well i get absolutely not reception its ridiculous and vodaphone have definately stuffed up my services this month apparently i was over my cap in the first 15 days ????? wtf they have overcharged me big time and im not happy! i had no trouble with prepaid but ever since may 2010 i signed on a plan and ive had nothing but troubles this needs to be sorted and this month should be free!!!!!

well i get absolutely not reception its ridiculous and vodaphone have definately stuffed up my services this month apparently i was over my cap in the first 15 days ????? wtf they have overcharged me big time and im not happy! i had no trouble with prepaid but ever since may 2010 i signed on a plan and ive had nothing but troubles this needs to be sorted and this month should be free!!!!!

incredibly bad reception and drpo outs

i think vodafone went downhill when they joined forces with that screwed up network 3 mobile as thats when i had problems with reception

i am not a vodafone customer but i think that they should dreally take their ads off the Tv and internet- they should not post ads campaigning for users when their network is so fail- TAKE THE ADS OFF!!!!!!!!!!!

I do not always receive voicemail notifcations when someone has left a message. I also struggle to get proper coverage, even while I am close in Sydney metropolitan areas. Balls.

No Service!
No Help from Customer Service Operators!!!!
Locked into a 2 year conact for 2 mobile phones and broadband internet
VERY PISSED OFF.
Vodaphone will not cancel my contract without an investigation. If the investigation comes back and the network is the issue(which it is, i have to pay for the 2phones on the contract before they will cancel it. The phone is the bulk of the charge, which i can not afford to pay 600+ dollar for each phone. Vodaphone need to be shut down, they are scamming people out of their hard earned money. I currently pay 150.00 per month for .......NOTHING.

Second month on the service, phone gets no service, repeats messages, can not browse or use social network sites.

Been on Vodafone for a year, I had to stand in one spot to make a call or send text, internet was just a joke. This was the same with other family members on Vodafone. We became fed up with the poor coverage and service, I have given it a year to improve and in fact it has deteriorated. I have now switched to Telstra, more expensive but at last my mobile can now be used whilst 'mobile'.

I have a Vodafone Wireless Broadband Modem setup for my laptop on holidays at the moment, and sometimes it works fine, but a lot of the time, it won't even load a webpage. Even when I am in the exact same spot and it worked the last time, I connect to vodafone mobile broadband, it says it is "connected", but simple things like Facebook won't even load, and it has before on that same reception level. My prepaid mobile is also with Vodafone, and I sometimes can't get reception even inside my house, which is quite clearly inside a vodafone 3G coverage area. If the call does go through, the call is usually dropped, and if it is a conversation of any particularly long length, I can get up to about 3 call drops before I just give up.

The usual, drop outs during calls, fail to connect when starting calls, delayed messaging, slow data rates. I don't expect 100% success, as it's wireless, but why isn't Vodafone's network keeping up with the amount of users on it? If any one from Vodafone reads this, PLEASE UPGRADE your services or people will vote with their feet.

I was a loyal Vodafone customer for six awful years. Fortunately my partner and I have moved from Vodafone to Optus in the past month- a great, joyful move!

My partner has had numerous problems with un-locking an iphone when moving to Optus. Vodafone refused to un-lock the phone, citing the old "we can't do it in store, you need to call customer service". Then calling customer service with them saying it needs to be done in store, resulting in Vodafone not un-locking the phone.
I was also told by Vodafone that they would charge me a $50 fee for moving my number over to another network, it was moved over by Optus and no fee was charged.

There were various reasons for my move. For starters, most of the time I had no reception at my house in my inner city suburb in Canberra. Ridiculous. Often I did not receive phone calls or texts.
I also experienced the infamous 'drop outs' during the majority of all phone calls. I found that after it dropped out twice, there was no chance of making receiving any calls at all.

As well as a terrible network, Vodafone's customer service matched it. As my pre-paid sim had been purchased years ago by my Dad, hence the account was in his name, when my Dad called customer service to change the account to my name and give permission to do so, he was told this could only be done in store. When visiting a store, and speaking to a manager, we were told there is nothing they could do and we would need to call customer service. After calling customer service for the second time, we were told the same thing again.

When I complained to the manager in-store, I was told that Vodafones stores and their online customer service are separate and that there is no cross-over between the two....
Upon visiting another vodafone store and speaking with a junior staff member, he changed the account to my name and told me stores can perform this process, they just prefer not to.

I also received stellar service when enabling global roaming on my vodafone account when visiting Europe in 2008. After telling a Vodafone rep all the countries I was visiting and asking if I would have service in each country, I was told I wouldn't have a problem having service in any of the countries. I had service in half the countries I was in. There re-assurance was not helpful. If I had known this in in the first place I could have made alternative arrangements.

In short, Vodafone suck and have done so for some time.

Just sign up to Vodafone only about a month and half ago and on a $69 plan and the coverage just sucks. The phone calls keep dropping out and there a points in time where there is no coverage at all. The data on the phone is also slow as. Thinking about trying to get my money back and switch providers.

I am an employee of Vodafone and feel this website is a massive over exaggeration. I go to work everyday, get yelled at, abused, told I am an idiot... yet still go out of my way for each and every customer (as do my colleagues) to ensure the best possible outcome.and service, sometimes it can take hours or even daysof effort.... We can't help it if the network fails, we can't help it if u don't get reception, and we can't help it if the call centres r busy... so .... before u all start complaining in store.. remember that majority of employees have Vodafone as their service provider.... WE ALL FEEL THE SAME PAIN !!!!! Have a bit of consideration for the people who try as hard as they can to resolve ur issues. If u have enough time to sit on the computer and create such a website u can certainly sit on hold to the Vodafone Customer Care Centres.

Slow data down loads on my phone & computer, phone calls dropping out , poor coverage area, since canceled my internet connection & got twice as much data down load per month & new computer thrown with Optus.
There customer service sucked with 20-40 minutes on hold waiting to talk to a real person.

Vodafail have been charging me like a wounded bull for Excess data Downlaods that I am not making.
Their Mobile Broadband is so slow it is easier to use a Internet Cafe down the road than bother logging in.
My phone drops out for no reason and has shitty reception...never mind the way the company offers the same contract I signed at even less money to "New" customers 1 week after I sign my contract.
Customer service staff who do not speak english well enough to understand what I am asking for or complaining about and who don't speak english well enough for me to be able to understand them.
I managed to get released from my Mobile Broadband contract, thanks to the TIO, and I will NOT be renewing my phone contract when it expires in another couple of months...Hate the idea of going to Telstra but may have little choice. :-(

At Port Macquarie NSW and phone and data coverage is pathetic. Takes at least 3 attempts to make a call and data only works if you are lucky. I had better coverage driving up the F3 from Sydney.

worst rececption ever, worst internet coverage, phone freezes when making calls sometimes, phone cuts out all the time during calls.

Looking forward to sharing your pain when 3 switches over it's network to Vodafail.

Its pathetic that 3G says it has full reception, but the minute you connect to something, it slows down drastically or drops out completely. Basically can not connect at all on the weekends. I can not take calls inside my house, but suprisingly, like so many Vodafailers, if I step outside, reception is fine. But wait, if I go past my mailbox....FAIL!
I live central to town and do not have a highrise anywhere around my home.
Has been like this since I started using the $49 CAP.
WTF is going on you Voda-idiots?

signed up with vodafone because i was told i would get coverage in port hedland and karratha...cant make a call or get one , cant even get enough coverage to ring vodafone to unlock my phone so i can use another carrier. stuck in the middle of F$#%ing nowhere with no service!!

Been with This failure of a network for 18 months and have had all the same problems and been served up all the same lame stall tactics from their so called customer service people. Sick to death of being totally ripped off.
I'm with PiperAlderman, I no longer want to be just released from my contract, I want serious compensation for all my loses due to Vodafone.
you should have released me long ago Vodafone, now I want blood.

constant ack of coverage in metro area of perth, 3g non existant, to get coverage i either turn off 3g and use 2g or turn 3g on and hope for the best. internet is slow on phone some areas i.e claremont showgrounds coverage on one half of oval move to the other nothing???
all i can say is cancel my contract and im off to telstra

Slow data down loads on my phone & computer, phone calls dropping out , poor coverage area, since canceled my internet connection & got twice as much data down load per month & new computer thrown with Optus.
There customer service sucked with 20-40 minutes on hold waiting to talk to a real person.

we experince the shittest reception and never ending call drop outs at our house!

i have proved this by comparing my friends mobile phone reception (telstra)
which he always has full 3g reception and we barely ever get one bar

voda has failed badly

We were with Vodfone for 5yrs. All was well until about 12 months ago when every call made or received droppped out after 30seconds.Then my husband who uses his phone for his work got a bill for 380 bucks. Thats 300 above his cap, which was the first time he'd exceded it in 5 years. That was the last bill he got cause when he phoned Vodafone and complained the increase was due to the drop outs and call backs he had to keep making he was met with a rude, but English speaking CSO who said she would refund everything over the cap price if he stayed with Vodafone.He said what's the point if I've got no coverage. She said it was probably the phone and to turn it off and on once a day. It didn't help.He switched carriers. So she said Vodafone would refund 138 dollars(don't know where this figure came from) and they would send a cheque. Fast forward a month and SURPRISE still no cheque. So I emailed them and got an automated response. I rang, waited for 45 mins, got disconnected. Rang next day waited an hour.Spoke to India explained situation and got the run around. Eventually got them to agree to send a refund and got his name and ext. number. Still no refund. I rang again and explained whole story yet again.A cheque for $38 turned up.I rang again to talk to complaints dept. and was told i could only lodge a complaint via email, which i did and received an automated response after 2 weeks and my ringing them again. The response said if I had a complaint to call customer service.I emailed them back and asked for someone to call me back and left my number. I got a reply that said Vodafone is unable to contact me via that media. Ha Ha. A phone company that can't call you using a phone. So if you like to use your phone as an ornament and enjoy getting the runaround, sign up with Vodafone.

Phone keeps cutting out or no reception available. Getting charged when calls are suppose to be free. This problem has been going on for a long time but is getting worse. If I can not cancel my plan I will send them the bill for the next 3 months, I should not have to pay for failing service and apologies are not good enough.

Ive been with vodafone since may 2010 i regret switching from optus to vodafone because:
- Poor customer service
- Long wait to get through to Customer Care
- Calls Drop Out
- Messages delayed (sending & receiving)
- UNCLEAR charges!!
- NO BLOODY RECEPTION ANYWHEREEEEEE ONE MINUTE YOU HAVE SERVICE THE NEXT THERES NON FOR HOURS!!

I was sent out a bill for 90 dollars for the month of may paid the bill on time than my service was disconnected in November as 40 dollars was apparently overdue.. Not knowing what this 40 dollars was for i called customer care (waited 3 hours to get through to someone) and i was informed that someone had mistakenly paid 40 dollars on my account and that they sent me a bill for the wrong amount and that they had transferred the 40 dollars to the person who "accidentally" made the payment on my bill.. But i was not notified of this until i contacted them in regards to my service been cut off which was 6 months later!! NOT GOOD ENOUGH!! how can someone "accidentally" make a payment on my bill when i have my own account number and personal details and security code!!


THANKS FOR THE THIRD WORLD COUNTRY SERVICE I WILL NOT BE RENEWING MY CONTRACT WITH THIS COMPANY NOR WILL I BE RECOMMENDING THIS COMPANY TO ANYONE.. CANT WAIT TILL MY CONTRACT IS FINISHED (2012) =( SO THAT I DONT HAVE TO DEAL WITH VODAFONE EVER AGAIN..

Due to a system error I can't find out how much my current bill is. Inconsistent information about how much extra services I have used. No reception. Very bad customer service....... Genereally just a bad company.

Can someone explain the following? I am with Just Mobile who use Vodafone as their carrier and I have no problems with drop-outs. My wife is with 3/Vodafone (has been with them for about 3 years). She has continual dropouts in the house except for 3 or 4 special spots which are OK. This has occurred from the beginning (ie independent of the 3 takeover/merger of Vodaphone. There are no drop-outs outside. The phone was checked at least twice by 3 Tech Support and found to be OK. The reason we stick with 3 is that for our call pattern they have the best deal so we just put up with having to pick up the phone and run to a good reception area when it rings! We live at Flagstaff Hill and we have a friend with 3 at Happy Valley who has exactly the same problem.

poor internet reception. Slow mobile phone reception.

I never have reception when i need it the most. it drops in and out at times, even when i move a few feet!. sends people multiple messages when Ive only sent it once! they have failed big time!

I heard on the grapevine that Vodafone, some months ago, sacked network engineers and upped the number of sales staff.

The truth of this rumour is worth looking into, because it would explain the current problems.

Nothing left but spin to maintain the network?

Routinely having problems with calls not connecting properly (can't hear them, they can hear me or vice versa). 3G/HSDPA access is extremely patchy and heavily congested in inner city areas (constantly kicks me off the cell then my phone has to reconnect). My phone randomly drops off the network with people telling me they can't get through to me even though the phone is on and seemingly connected.

I have a mobile broadband account with 3. Ever since they began sharing the network with Vodafone I have gone from full HSPA signal to 3G with one single bar of reception. Data speeds are unusable, plus their usage meter is innacurate so I am charged for excess data usage every month. Customer service varies between rude and non-existent.

Picture messages will not send to other networks. Pictures I do receive are 2-3 days late. Calls drop out.

I am IN Toora Vic, No coverage for 40km great, went on holiday no phone or net coverage, had to buy Dodo prepaid so I can keep in touch with my business.
I am from adelaide, Calls drop out all the time, and costs me to re call, I had to up grade to unlimited, Now I see why and I ask why should I have to pay for the extra costs of the extra calls due to their drop outs.

They even Billed me 3 months later for a mistake they made but they could not explain why they did it, It cost me hours and phone calls even going into a service centre to get no answers, They committed fraud by charging my account for there mistake with out seeking my permission first, they seem to be cheaper but due to the extra calls you need to make and the lack of coverage, I believe they are more expensive and not worth dealing with at all!!!!!!!!!!!!!!!!

I have a Google Nexus One and have never been able to open a simple Web page on this excuse for a 3G network. My friends with the same smartphone just laugh when I show them that I cannot even open a Web page. MMS never arrives and cannot be sent. And no it isn't the phone as changing SIM cards show me.
I've been with Vodafone almost since they arrived in Oz. It is a situation I am no longer going to tolerate.

i am currently on a 39$ cap, with a nokia X6, i can bearly hear freinds i am calling that are in the same area, or able to have a conversation longer than 1 minute without my phone droping out?? i called vodafone wanting to upgrade to an I-phone 4, the call was made at around 6:30, i was put on hold for nearly 2 whole hours just to be told to call back during open hours 8am-8pm, i was waiting for 2 HOURS! IN WICH TIME THE CLOSING TIME HAD PAST,then for the phone to drop out 30 seconds later. Now i love going on Facebook but with the 3G coverage vodafone is providing it can take up to 5 minutes to load a page. VODAFONE SHOULD BE AVOIDED AT ALL COST AS THERE SERVICE IS SHITFULL!!!!!!!!!!!

i just signed up for a new 2 year contract with vodafone, with the sales person telling me they are better than 3 who were crap aswell!! i dont have any reception at my house when the coverage checker says i do!! i cant even ring to complain unless i drive to an area that gives me reception and sit in my car in 40 degree heat whilst i make a call to vodafone, im then on hold for 1 1/2 hours untill i speak to someone!! the call then drops out and i have to start again!! hello!! i have a very hectic life like most and dont have time for this crap!!

I totally forgot to mention those elusive Over The Air updates for Android users.

I still remember, "You'll get full coverage, the latest Android versions updated OTA, and excellent customer support. Just sign here." Biggest mistake ever.

Thankfully I discovered the wonderful world of custom Android ROMs so the only thing I need to rely on Vodafone for is the coverage I pay them for. No dice. Hope the class-action goes ahead.

have to dail a number several time because it says connection error or network busy every time i call. at least 30 times a day. over 12 hours of hold time clocked up this past month for incompetent people to make false promises or just plain lie to me to get me off the phone. they are thieves and liars!!!!!!

I signed up for a Vodafone mobile broadband plan as I discontinued a dial up service (which was working well) with another carrier. I thought cool, they explained that the coverage in my area was excellent (Eastern Subs of Sydney), no problem- i'll take it.
Soon after receiving the modem and sim card, which was a hassle in itself as I ordered it over the phone, i began to have problems with the service just stalling and eventually disconnecting, most times whilst doing important transactions online, or just basically sending an email.
Contacted them they said it was a problem with the modem, so, I had to post them the modem and after about 3 weeks I got another modem sent to me. I couldnt pick it up from a store as the account was created over the phone.
Long story made short- in the end the same thing was happenning. I had to eventually pay out my contract to get rid of them to go with another carrier which at this stage is performing very reliably. VODAFONE STINKS!!!

every time i ring i get routed off somewhere and ive told them a million times your VISUAL VOICEMAIL IS DELAYED!
but they assure me after "refreshing" my settings everything will be fine, and then again and again i missed calls and voicemails and its soooo frustrating.
I was looking for a job who rang me back and i didnt receive their notification until the next day.
no voda, i dont want to be reimbursed i want the problem to be FIXED!!

and dont even get me started on their coverage.
i hear a high pitched garble which scares the hell out of me every time!
lucky it happens only 4-5 times per DAY!

But it's ok because out of my OWN pocket i have bought a new phone like advised, and had the card replaced, but the SAME THING OCCURS!

Hate Voda!!

Bought $79 usb for mobile broadband + $100 for 6g use. Promised "excellent" coverage before activating. Never had anything better than very poor, and that's if it DID work. Countless phone calls to Vodapain about that and message that another user was on my IP address - no resolution. Also got abused by Vodapain rep because I couldn't understand a word he said. Gone to Telstra BigPond.

i am currently on a 39$ cap, with a nokia X6, i can bearly hear freinds i am calling that are in the same area, or able to have a conversation longer than 1 minute without my phone droping out?? i called vodafone wanting to upgrade to an I-phone 4, the call was made at around 6:30, i was put on hold for nearly 2 whole hours just for the phone to drop out 30 seconds after answering? I love going on Facebook but with the 3G coverage vodafone is providing it can take up to 5 minutes to load. VODAFONE SHOULD BE AVOIDED AT ALL COST AS THERE SERVICE IS SHITFULL!!!!!!!!!!!

Bought $79 usb for mobile broadband + $100 for 6g use. Promised "excellent" coverage before activating. Never had anything better than very poor, and that's if it DID work. Countless phone calls to Vodapain about that and message that another user was on my IP address - no resolution. Also got abused by Vodapain rep because I couldn't understand a word he said. Gone to Telstra BigPond.

I recently upgraded in October to new plans with VHA after being told that they could beat the offer i had with Optus. One week after getting the phones i started getting 'failed network connection' whilst trying to get online with my new android. Over the next 2 months i missed calls, would not get voicemail messages for a week and even had my internet on the phone disconnected by VHA. I called and was told that the issue was with my phone and that nothing could be done. I had to call back to be told that my internet connection was cancelled by my own phone WHAT THE!!! The worst was i missed a call from my bank that caused major issues with my realestate, landlord and the poor girl at the bank who did leave a message that i did not get for a week. Did i get an apology by VHA? No what i got was not our fault. In the end i had to make a TIO complaint. The first offer was yes you do have a congestion issue in your area of Point Cook and we can see you have had drooped call. What we can offer is for you to move over from Three to Vodafone. When i refused this offer did they advise that i could go to any carrier i wanted just send back the phones. This i have gladly done. It did take an hour long phone call to get my account number so i could port. Really... customer service do not have all my details when i first call. The appalling service and a company going to market with plans that do nothing but cause congestion needs to be taken to task. Thank you for this website, i just wish i new about it 4 weeks ago.

i rely on my phone for business. fed up with no service coverage in the CBD constsnt drop outs and recieveng text msgs 3 days after they have been sent. couldn even begin to imagine how much there service has cost me in lost jobs.... carn change providers as i would have to change my number and this would severly impact my business. i carnt even dirvert my number to my new phone as its some bullshit with there carriers....

I live at Padstow in Metro Sydney. I have no reception at all anywhere near my home. My family is with Optus and no issues at all there.
How fail is Voda? I was at Central station, trying to place a call. After 14 tries, still no luck.
VodaFAIL

Bought $79 usb for mobile broadband + $100 for 6g use. Promised "excellent" coverage before activating. Never had anything better than very poor, and that's if it DID work. Countless phone calls to Vodapain about that and message that another user was on my IP address - no resolution. Also got abused by Vodapain rep because I couldn't understand a word he said. Gone to Telstra BigPond.

I have been with Vodafone Mobile & broadband for as long as i can remember, and i mean about 10-15yrs. I rang them over 2 weeks ago saying i do not get 3G when i usually get it in my area.. After a few more calls to them, it took about a week for a callback, they said there is nothing they can do about it but investigate the problem, now i have had no calls from them. and if i call them i cant get through coz of dropout. also everytime i try to go to http://www.vodafail.com/coverage.php it fails to load.. any1 else have this fail problem?

I live in the Brisbane CBD. Although most times I get okay coverage with only a couple dropouts a week and the odd voice distortion, the 3G is painful. I can be using 3G, not move the phone, and it just stops. I can see my device is trying to upload, but nothing back. Then 5-180 seconds later, it works again.

It's especially bad when using GPS applications that require 3G to download maps or other geographical data. I can leave my apartment and drive for up to 7 minutes until a Google Map starts downloading and the GPS can start working with it. But it will constantly drop out while driving (literally every km or so) so the GPS constantly needs to halt and I need to pull over and wait.

Then of course, I can get GTalk and email messages several hours late, causing me to miss meetings, lunches, and just other things that generally require my attention and response to happen.

I love using Wi-Fi, "Oh thank god. Working internet..." I only wish I could say I was exaggerating :(

I NEVER had reception... I had to walk out down my driveway to make a call or recieve a message.
I ended my plan early and paid the $400 to pay it out so I can switch to Optus.
Never again will I go with such a RUBBISH company again... Vodaphone SUCKS!

Vodafone charges more money per txt than any other phone company. At 33cents a txt (for pre-paid at least) he goes through $20 within days. This is just unacceptable. Also, coverage constantly drops out and yet I still get charged for these calls. I was once on hold to Vodafone for over 20 mins when the phone line just dropped. Speaking of being on hold, their customer service is disgusting. Recently my phone (supplied by Vodafone) died. I went to a vodafone store to get this matter resolved and was told that it wasnt their fault and there was nothing they could do about it. It's enough to make me want to switch companies as soon as my contract expires...

Vodafone haven't sent my last 2 months bills to me and the only notification I had was I was unable to make calls. Problem is they also barred incoming calls and my husband is in emergency services and no phone incoming or outgoing calls meant he wouldnt receive any calls advising him of work.
Issue two is I contacted vodafone to find out why my phone continued to drop out of service in the middle of the CBD and why SMS took forever to come thru or important voicemails not being delivered til 3 days later and the response was there were too many phones trying to access the network at the same time.
Issue three was the lack of knowledge of the vodafone customer care when they advised the area I live in was covered by vodafone yet I have to walk down the street to the main street to make a phone call. Internet and phone coverage drops out regularly making it extremely frustrating!!!

i rang vodafone this morning because i recieved an sms alert saying that my internet bill was ready & that i could view it online. i rang up weeks ago to have it sent out to me in the post. i spoke to three different people all of whom couldn't speak english properly & i got put through to two different deparrtments. the third person that i spoke to hung up on me while i was still talking. i had to ring them back which really ticked me off. not happy plus sometimes i get no reception whatsoever.

since this morning, 2 mobiles under my account are not able to make any phone call and receive any call. can't access to data network too.

I can never use the internet on their service. It claims to have full 3G reception but never works. My calls are always dropping out and sometimes it says I have no service when in an area i normally get 3g.

Overall, Vodafone is the most unreliable service i've ever used. When my waste of money "bargain" contract is up, i'm switching to a more reliable service.

Hardly any reception at home, frequently can't send sms and take calls due to no service, and i am close to the city.

Since the merger of 3 and voda i think we have all suffered!
I used to love voda, no dropouts, good coverage.
now, they just didnt understand the pressure it would put on the network combining these 2 companies and boom!
drop outs in different locations, ring them up and because it is in more than 1 location its my phone or sim!
so i get a new phone. and a new sim.
and there goes the dropouts again.
so i ring with SPECIFIC locations and they STILL refuse to believe there's a problem...
then I see on the news there is a problem!
Wish they had told me that before telling me to upgrade my phone and sim!
TIO here i come!!

Virtually NO reception at home (and therefore my home office from where I conduct business). There is literally only a tiny bit of reception in one tiny corner of the house about 1 square metre - outside of that, forget it - even OUTSIDE the house...nothing. Frustrating to say the least, let alone inefficient, and time-consuming when attempting calls/internet access or even just answering a client call!! If it wasnt for my landline and home WIFI for backup, I'd really be screwed. As it is, I am losing a lot of money on unused VF calls on the so-called "plan" as I simply can't use it! Its not just my home (Tapping WA 6065 - a popular Perth suburb), but also in other areas like Joondalup - a major local business and shopping district, which should have excellent coverage, and to VF's credit normally does... however last week there was ZERO coverage for two days there!!?? The inconsistency and generally poor reception, dropped calls, etc is simply unacceptable for a major player like VF, regardless of what plan you're on - and I'm on a pretty expensive one...

I keep losing my reception and i am being charged for calls that i never made. Also most of my sms dont send and then i get a message saying that it has cost me extra to not send a message. also i cant always recieve txts especialy if its from a telstra fone the custumor services are set up to make it almost immpossible to make a complaint and they sign you up for things that you didnt even ask 4!!! i hate using my fone now thanx 2 VODAFAIL!!!!!!!!!

constant call drops while still showing full coverage, the classic connection error message..... I WILL NOT BE RETURNING TO VODAFONE once my contract expires..... i wish there was a way out of it without paying... im fed up

I work in the CBD, which really shouldn't be an area of Sydney with reception issues! I'm re-sending SMSes about six times, sometimes can't call out for stretches of up to an hour, will have no data service all day ... I don't have any other phone service, and really need this.

Complained until I'm out of breath, contacted TIO, etc. I want out :(

After a gruelling two year contract, I was finally able to leave. They did not offer me a new phone or try to get me to renew my contract, they just forgot about me. Great customer service there.... Then they preceeded to charge me an exit fee and sent me a notice from the debt collector as I was refusing to pay for it. This company robbed me of so much money and my bill was NEVER under $49 dollars, I didn't even use it that much and they still managed to put all their hidden costs in there and failed to provide a service. I live in metro Melbourne and I still had issues with reception. I am now on Telstra and paying the same amount for MUCH BETTER RECEPTION AND VALUE FOR MONEY. I also make sure I tell everyone of my problems with Vodafail.

the connection and reception is pretty bad at times and the service over the phone is terrible.
If you don't call at 8am you only get automatic voice males or your on hold for the rest of the day!!!!

I signed up for 2 years on the understanding that if the coverage for the mobile broadband was poor I could return the modem with no cost to me. I live in Mildura and in August this year I sent it back.Vodaphone is still billing me even though I no longer have their modem.I have spent hours on the phone trying to rectify this problem. Now I have just received the latest bill. They won't listen.

i have not been able to make or recieve calls on my mobile for the last 6 days. I have rung Vodaphone and after 44 minutes on hold i was told there is no network problem but they will look into it after the public holiday. The phone show 3-4 bars signal strenght but when you dial it just keeps trying for two minutes before saying that the call failed. if by some miracle it connects than it drops out the minute the other person answers. Not happy

1) receive SMS's and MMS's 2-3 days late at odd hours in the morning
2) phone shows full reception, however cannot make any phone calls and noone can call me.
3) voicemails arrive 1-2 days late

I complained to Voda and they said it was my handset problem. I know this is wrong as i have changed handsets 3 times and still experience problems. They reset the factory settings and asked me to test sending an MMS to myself - it worked at the time, but then later on didn't.

I have until March 2011 until my 2 year contract ends and asked for a cancellation and they said they need to raise an investigation to see if they will be able to waiver the termination fee. They stated which location i lost coverage in, i said everywhere but they needed an address, so they took down my home location and work location (2 investigations on the network coverage of these locations). I think this is stupid because it is a MOBILE and i am MOBILE when i lose coverage. They should just investigate everywhere in Australia!!!

I am now awaiting them to call me after 3 days of investigations and the outcome would only be waiver the termination fee or not. THIS IS NOT ENOUGH. I NEED COMPENSATION FOR LOST SERVICE. I have made an official complaint with TIO and signed up for Piper Alderman's class action against them.

What i want is compensation for the last year's of lost service and a cancellation without fees.

Moved from Three to voda due to poor reception, voda has been even worse than three. Only benifit that we got was not being charged got roaming.

Reception and 3g performance have been very poor in tuggeranong. I have to be in open air to get good reception.

I have been in Sydney the last few days and found out why people here are having issues. Delayed messages dropped calls and not being able to make calls at all with full bars.

I'll give them a few more weeks before calling cancelling my contract.

I'm in Tuross Head at the moment visiting family. My husband and I are with Vodafone and have no network coverage AT ALL, my sister-in-law and my brother are with 3 and they have full 3G coverage. WTF is going on? I thought 3 & Vodafone were one and the same, perhaps I'm mistaken......Currently I'm on hold to Vodafone, fourth time today, first sunny day since getting here and i've been trying to resolve this issue since 10.30am it's now 1.50pm. Meanwhile my family is yelling at me because they're waiting for me to go fishing with them. This is only one of my issues,
i havent written about the call drop outs, dodgy internet etc. What a joke, although I'm certainly not laughing.

I am an incredibly disgruntled Vodafone customer. I am tired of basically paying for a service that I struggle to use. The network reception is incredibly poor. I have had my sim card and phone replaced and this has not resolved the issue. When I call technical support, they just tell me that I should have service in the areas I am located in. They offer no other support nor can they because their network coverage and customer service leaves a lot to be desired. I will be endeavouring to jump ship back to Telstra asap. And I hope for Vodafones sake that they do not attempt to charge me for this.

internet reception is a disgrace

Docklands area: reception issues, drop outs, late sms and voicemail messages up to 8 hrs late. poor customer service and ongoing billing issues. If a payment fails on a credit card - there is no notice - they just cut mobile data service and it takes 3 days to restore on their system. Will move to another provider at the end of contract.

Perth is full of black holes where there is zero reception and i have 2 mobiles 1 for work is with telstra which is very good but i hate telstra

I have been with vodafone on a plan for approximately 6 months or so. Prior to that i was prepaid for several years. Since i have been on the plan i have had several problems with vodafone. The problems were, my phone started freezing and reseting itself within the first two weeks, I went to the vodafone shop to fix the problem. Naturally ide assume that it would have been replaced due the fact that it was two weeks old, but the shop attendant told me he would give me a new simcard and i should downlaod the new software, if that didnt fix the problem then i should take it to one of there repairers . I downloaded the software and it didnt fix it. I didnt send it to the repairer because i figured it wouldn't get fixed due to the fact that it started doing it when it was just 2 weeks old. Ive just gotten used to it.

My bill was supposed to be emailed to me every month from the start of the contract. I did not recieve a bill for a couple of months and then recieved an automated call saying that vodafone was cutting of my service so i went back to the store again and apparently it was not set up correctly. The shop attendant then aparently set it up and said I should have an email from them when i get home to confirm it. A week later it came through. Then for afew months, other than my crap phone which also drops out of reception for no reason (if i turn it off and on it gets reception again) things were reasonable.

Then two months ago I paid a bill at the post office, i thought i had lost my reciept and the next bill i recieved stated that i had not payed the last. So believing i had no reciept or no proof or payment i paid the bill for the last month and that month. I then kept that reciept and surprise surprise the next month or this months bill stated i had not payed last months.

I left work an hour early the other week to make it to the vodafone store to sort this out. The shop attendant i was talking to looked up the information and said the billing system is only about 60% accurate most of the time. He then proceeded to explain that my bills had been paid and that i owed only $1.15. He then revised it treating me like an idiot asking me repeatedly if i understood how it worked. The he stated that again that i had to pay $1.15 to which i said how? Because you cant pay part of a bill at the post office. Leaving me no option and not helping me at all i left. I then paid it online at the vodafone website to which im being charged a handling fee due to vodafones incompetence.

Also the internet on my phone doesnt work very well at all, most of the time it just times out or has no rception.

I recently changed from Optus to Vodaphone on recommendation from my son.
Yes the Vodaphone plan is good and the service on signup was good. the trouble is that I use my phone for business calls and it is frustrating to either not be able to communicate without the continuous drop outs and failure to connect to other calls. In fact, I am now sorry that I changed networks as the call failures are effecting my business. I hope that Vodaphone can fix this?
Brian P.

I am a reseller of phone credit and sell about $15,000 a month in phone credit. Previously with Telstra for many years I changed in May this year to Vodafone for their unlimited service for both my wife and I as it was a good deal and I use my phone constantly for business. The story so far: phone sits on No Service half the day so I can't use it and I work and live 3 km from town, call drop outs all the time (3 on one call yesterday) the internet is so slow and crap that I don't even use 100MB of my 4GB download available, delayed text messgaes and lost ones, customer service non existent, have complained several times after being put on hold for ages to India and all the crap bullshit excuses in the world. Had enough and want out of both contracts and am going to the TIO. Vodafone sucks and should not be allowed to provide a phone service.

We have three mobile phones in our family and we have switched them all to Vodafone. The reception is terrible and most of the time have no reception at all. My husband and I use our phones for work so it sucks. We live in Darwin not in a rural area and can't understand why this is the case?

everynow and then i try to download stuff from their network and when i do i get charged and the downloads either dont download or dont work at all. all 3 phones. iv called up and asked why iv written emails and the best part is they sent a bullcrap email that has no relation to the subject.. and when i do talk to someone they just put ya on hold and then transfer you to someone whos just as clueless as the previous person..... voda you are freaking screwed beyond words

After being a loyal vodafone customer for many years, i have finally "had enough" with the constant call drop outs, lack of reception, deylayed sms and mms (if i got them at all that is) and in general very very poor customer service (call centre)
So i have gone to another major network now, and am much happier with them, although when i had my number ported from vodafone to the new network, 4days later i recieved a letter from a debt collector with a 72hr demand for $400, thanks vodafone...

Thats just the begining, i also had mobile broardband with vodafone, again had very very limited reception, the connection would constantly drop out, very slow to load pages etc so once my 2year contract was up (i still used it month to month) i decided to cancel my account as i couldnt use the service as desired and wasnt happy paying for something i cant use, so on the phone i got to cancel, after speaking to "lara" and sitting on hold for 45mins i get told that the department i would need to speak to has just closed, so the lady on the phone took my details and claimed she would arrange a call back the next day, well late afternoon the next day and still no call back i get back on the phone, 58mins on hold (i timed it) i speak to someone, telling them im not happy with the service an my contract was up and to cancel the account, i was then placed on hold for a few seconds and was then disconnected!!! I couldnt believe it, i got straight back on the phone and after another 45min wait i spoke to someone, who tried and tried and tried to talk me out of ending my service, eventually they did cancel the service and made the sim card from my broardband stick a prepaid mobile phone sim card and put $20 credit on it as a "good will gusture"

Anothe quick rant about the call centre wich the tellco uses, i personally found it very very hard to understand most of the operators due to very thick accents.

Im so glad im no longer a customer of vodafone and would never go back or recomend it to anyone!

l strated out with 3 who used the Telstra Network somwhere somehow they switched over to Vodaphone network thats when all the problems started Try to comunicate with a Overseas Call Centre Bloody nightmare Only after Numerous calls & Complaints l got fantastic results from the Obudsmen who gave me a Direct line in Australia & resolved my Phone Contracts Never Ever again Thanks for Vodaphone hopeless network

Continually call with same complaint of nil service unable to use Internet receive or make calls missing out on important phone calls sndcwirh two small toddlers it's very hard yo sit and wait on phone for vodafonevto answer . Then make a complaintvto be told the same garbage all the ti
e. Sick of paying for a service that we are not getting. What a laugh thou to bebtold by them they will re emburse us $20 per phone I'm sorry but Vodafone is in BREACH of the Contract not me !!!!!! Time to change networks We all need to unite

I work all over SA, no matter where I go I have the worst service known to man kind. Trust me, I didn't sign a contract for a piece of fucking shit. In normal conditions I can receive no reception for up to 8 hours in metropolitan Adelaide. Furthermore, their 3G data services are a fucking joke. I know I didn't ask about the cunt full of cold water service when I first signed up.

Plus, add to this the standard Vodafone bullshit like having a different contract version on their site than they made me sign (the online one doesn't include their obligations to me) the one that I signed did. Fuck you ASSHOLES! Ring up to ask for the contract? No worries with a 53 MINUTE WAIT! WHAT THE FUCK!

erbilacx@gmail.com

Left Vodafone in 04' due to incorrect billings, hopeless customer service and no support for queries. Returned in October 2010 due to the amount of family/relatives/friends and general contacts who are with them, also due to having my father becoming ill in hospital so i joined a $49 cap with a Sony Ericsson X10i. Had no support from Vodafone in regards to the 3G network always operating in the background of my phone (had not downloaded any apps to operate in the background) but incurred a bill in excess of $400 due to data use. To add insult to injury i have sent my handset in twice for faults such as turning off by itself,not charging off a car charger (tested in various vehicles), the 3G Network operating constantly when not needed and the usual freezing. I received the handset yesterday only to be told the same thing had been carried out to rectify the issues "we've updated to android 2.1"....and surprise surprise, the same faults are now still present in the handset!

I started a 2year contract with Vodaphone and was assured by the sales person at the time I would have reception in my area.From day one I have not been able to use my phone at home, I have to go up to a kilometre from home and even then the signal is weak or intermitant. What a waste of money,costs too much to get out of contract so will just have to wait.

I am unable to send MMS. Even when I am in Adelaide CBD, there is no network connectivity. Frequent call drops. I am going bald because of constant hair pulling situations now and then. Just because of the SAD connectivity, the battery life of my iPhone is shit. With a full charge it wont last for more than 9 hours - standard usage (Few songs on my way to work and few games during my 45 minute lunch break). This is truly a mess. And when I wanted to make a phone call using my other SIM, guess what PAY $75 to get the phone unlocked. **** you vodafone.

Network coverage CONTINUALLY drops out in main areas, missing calls and text messages. Locked in for another 11 months. BOLLOCKS

I have a vodafone wireless internet, i always get a bad signal I am in the middle of there so called coverage area. The download speed somtimes reaches the dizzing heights of 20 kbps. I know it is cheaper then telstra but what is the point if the signal is worse. Don't get me started with the customer help line. All I can say is unless you are running a buisness and you need help outside of buisness hours or on a weekend or a public holiday. And that animated voice ( what ever her name is) is just so annoying. I made at least 4 phone calls once until I go someone to tell me there was a problem with the network and that was why my internet was not working.

Reading the comments on this site - my issues are the same. Constant drop outs, lengthy times where 'no network coverage' is displayed and over all poor service. I have needed to purchase a plug in modem with another network provider so that I can skype people when vodafone coverage is not available. I work in Pitt st Sydney and cannot even get coverage from my desk on the 11th floor (and no I don't work in a lead bunker!)I pay the maximum package for minimal service and support. Not happy