Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new
complaints. We think you will find more joy in posting on any one of
these fine product / brand review sites.
You can also post directly on the Vodafone community forums.
You can also post directly on the Vodafone community forums.
 |
 |
 |
 |
Other People's Pain
Locations
| Everywhere (19206) | ACT (1140) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
Topics
17140 Someone from NSW thinks vodafone is Worst Service at 26 Apr 2011 11:08:25 AM
I want to cancel my contract with Vodafone due to delayed SMS messages, delayed voice messages, turtle like internet connection, poor customer service and now not being able to send text's on Easter Sunday.
Vodafone tells me I have to give the phone back or pay equivalent amount before cancelling. I have had the contract for about 12 months. Is this the case?
Vodafone tells me I have to give the phone back or pay equivalent amount before cancelling. I have had the contract for about 12 months. Is this the case?
26 Apr 2011 04:45:03 PM: Give the phone back, of course. Unless you've paid for it or completed a full contract, it's not actually your phone
30 Apr 2011 12:18:11 PM: Contact the Telecommunication Industry Ombudsman. They got me out of my $70 per month contract and I was able to port my number to another telco and also keep the phone. If you have an Iphone, they are easy to unlock. Also the Iphone 5 is due out in a couple of months.
17137 Someone from NSW thinks vodafone is VERY at 26 Apr 2011 08:21:53 AM
i HAVE A TWO YEAR CONTRACT RENEWED, AND NOW ALL OF A SUDDEN WE HAVE NO SERVICE AT HOME?CANT EVEN GO OUTSIDE TO GET BETTER RECEPTION?
26 Apr 2011 06:07:37 PM: the worst thing u could have done is to renewed ur contract..
17136 Someone from NSW thinks vodafone is at 26 Apr 2011 07:46:56 AM
In my opinion, they have concentrated on profits to their demise. I know of cases where years ago, unending complaints did nothing, save attract the legal department with force. Even when faced with overwhelming evidence against them, they pursued without remorse. The key people make the decisions, their desire to please their masters with profits must have limits or trickery prevails. Tricky and deceptive, are the two most effective words to describe
them. Give them half a chance and they will bury you. Don't quit, good luck.
them. Give them half a chance and they will bury you. Don't quit, good luck.
26 Apr 2011 07:53:51 AM: couldn't agree more with this post.
I just wish ACCC and ACMA would act sooner rather than later. They have been conducting "enquiries" for literally years, and haven't acted. They need to do two things;
i) "automatic reimbursement" for any sub-standard service. I.e if there's more than 1 hour of downtime per month that needs to be reimbursed WITHOUT the customer having to complain endlessly about it
ii) they need to clearly state how shit the customer service is. We in Autralia are used to pretty decent (or at least literate) customer service, and Vodafone takes advantage of us by serving us up crap on a platter and then relies on others to call us racist when we can't understand a word they are saying. Don't get me wrong, it's not only those customer service reps in Mumbai that suck, the Aussie one's they are hiring are complete drop-kicks too!
I just wish ACCC and ACMA would act sooner rather than later. They have been conducting "enquiries" for literally years, and haven't acted. They need to do two things;
i) "automatic reimbursement" for any sub-standard service. I.e if there's more than 1 hour of downtime per month that needs to be reimbursed WITHOUT the customer having to complain endlessly about it
ii) they need to clearly state how shit the customer service is. We in Autralia are used to pretty decent (or at least literate) customer service, and Vodafone takes advantage of us by serving us up crap on a platter and then relies on others to call us racist when we can't understand a word they are saying. Don't get me wrong, it's not only those customer service reps in Mumbai that suck, the Aussie one's they are hiring are complete drop-kicks too!
26 Apr 2011 07:59:16 AM: and I also wish they (ACCC and ACMA) didn't rely on vigilante justice through complaint websites like this - there is obviously a problem - 17000 to be more exact, so I wish they'd take our tax-payer-dollars and go fix it!
Adam Brimo has done more for Australia's telecommunications market than has been done by the ACCC and ACMA combined! If it weren't for him we'd all be completely unaware of how extenisive the problems with Vodafone are, and we'd have virtually no recourse (notice how the call centre staff lie to you and tell you there's nothing wrong, at first they do anyway). Cheers, Adam!
Adam Brimo has done more for Australia's telecommunications market than has been done by the ACCC and ACMA combined! If it weren't for him we'd all be completely unaware of how extenisive the problems with Vodafone are, and we'd have virtually no recourse (notice how the call centre staff lie to you and tell you there's nothing wrong, at first they do anyway). Cheers, Adam!
26 Apr 2011 08:31:58 AM: oh, and iii) they need to promote the Telco Industry Ombudsman on TV and radio, so EVERYONE knows about it.. currently just one in ten people know about it so it can't really serve it's function.
26 Apr 2011 10:04:39 AM: Thanks @26 Apr 2011 07:59:16 AM, I really appreciate your support. It is really sad it had to get as far as making this website, writing a report and collecting all this data just to prove that there are indeed problems. Vodafone has announced plans to fix things however these current problems are a result of years of underinvestment and it will likely take a long time for them to be fixed (it looks like it will require them to replace their whole network as they announced).
The ACCC and ACMA do need to do something. They accepted the Vodafail report as part of their inquiry, which, as you said, has been going on for years. So we have to rely on the media and public complaints to bring issues to life. I hope everyone contacts the TIO and we've been trying to promote them but a lot of people are still unaware. The TIO has seen a huge increase in vodafone complaints last I heard.
Thanks!
Adam
Vodafail.com Moderation Team
The ACCC and ACMA do need to do something. They accepted the Vodafail report as part of their inquiry, which, as you said, has been going on for years. So we have to rely on the media and public complaints to bring issues to life. I hope everyone contacts the TIO and we've been trying to promote them but a lot of people are still unaware. The TIO has seen a huge increase in vodafone complaints last I heard.
Thanks!
Adam
Vodafail.com Moderation Team
17135 Someone from NSW thinks vodafone is Very Fail at 26 Apr 2011 03:31:27 AM
I spent the train ride home on Anzac Day trying to access the web with my 3 broadband service. I could only open 2 web pages in 1 hour of train travel. The rest was spent switching on and off the phone and being frustrated having wasted an hour. I look over and see someone on an iPhone speedily using Google maps, which would take me 10 minutes to load up with 3 Mobile.
Then I come home and read all the comments on Vodafail, all the news articles about Vodafone/3 complaints, and naturally end up here.
I already have a dispute with 3 raised a day ago regarding their broadband service dropouts and sub par dial-up speeds. I was promised a call back and got none so I had to call them. Poor bloke in Mumbai sounds like the only person in the call center. He patches me through to the department, and then I hear a message "the hours we operate are between" and the phone disconnects. Bravo!
Can't wait until Wednesday. I've avoided the TIO for over a year but will finally give them a call to cancel my contract (which by the way I did a week ago through 3 Mobile and have waited for them to call me back in three locations to conduct their investigation - still waiting!).
Then I come home and read all the comments on Vodafail, all the news articles about Vodafone/3 complaints, and naturally end up here.
I already have a dispute with 3 raised a day ago regarding their broadband service dropouts and sub par dial-up speeds. I was promised a call back and got none so I had to call them. Poor bloke in Mumbai sounds like the only person in the call center. He patches me through to the department, and then I hear a message "the hours we operate are between" and the phone disconnects. Bravo!
Can't wait until Wednesday. I've avoided the TIO for over a year but will finally give them a call to cancel my contract (which by the way I did a week ago through 3 Mobile and have waited for them to call me back in three locations to conduct their investigation - still waiting!).
17133 Someone from NSW thinks vodafone is It's a One.Tel-level fail at 26 Apr 2011 01:28:41 AM
I have no reception at work, in Surry Hills, Sydney. I need the mobile for my job. The authorities need to act. This company should not be operating.
17125 Someone from NSW thinks vodafone is the people are the fail at 25 Apr 2011 09:26:27 PM
for people who were with vodafone before the issues arised, then you have every right to be mad.
but for those who are naive or stupid and joined whilst the network has issues. well, ur naive and stupid. seriously. if your going to start a contract, do some bloody research. I always check network maps and purchase a cheap prepaid sim card to monitor reception in my area.
it takes 1-2 days, its not hard people. you get what you pay for.
vodafone is cheap and the service is mediocre, three is cheap but u roam on telstra, optus lacks good data services and telstra is over priced because they can be.
go get a blank sim and monitor reception. when you purchase a car or a house ( i no stupid comparison but relevant) do you purchase on impulse, or do you do a bit of research and test driving/ house open days.
use some brains, seriously.
but for those who are naive or stupid and joined whilst the network has issues. well, ur naive and stupid. seriously. if your going to start a contract, do some bloody research. I always check network maps and purchase a cheap prepaid sim card to monitor reception in my area.
it takes 1-2 days, its not hard people. you get what you pay for.
vodafone is cheap and the service is mediocre, three is cheap but u roam on telstra, optus lacks good data services and telstra is over priced because they can be.
go get a blank sim and monitor reception. when you purchase a car or a house ( i no stupid comparison but relevant) do you purchase on impulse, or do you do a bit of research and test driving/ house open days.
use some brains, seriously.
25 Apr 2011 09:42:14 PM: do you "do reasearch" when you buy a mars bar?
we expect the ACCC to have shut down shonky operators (like Vodafail) and so expect products and services advertised in mainstream media to be pretty fair.
we expect the ACCC to have shut down shonky operators (like Vodafail) and so expect products and services advertised in mainstream media to be pretty fair.
25 Apr 2011 10:42:01 PM: Hey Legend, according to the VF network map there is great coverage where I live. My research on Whirlpool indicated that the VF prepaid service is generally inferior to postpaid, so not much point in trying that. The guy in the shop said that coverage would be fine, or I could bring it back. Turned out reception is crap and getting out of the contract is like getting that last bit of toothpaste out of the tube. Any idea what I should have done differently?
26 Apr 2011 08:00:01 AM: I assume that ,if the provider is in business, I should not have to spent days researching ; I made a decision and went for the best deal of the few providers I compared , in the assumption that 'they' ( the Provider) will deliver the service offered in exchange for money ; when I asked about the broadband coverage in this area , the employee showed me laptop with a map which was fully painted in blue , and his answer was affirmative. Is my fault that the map was painted -as I realise now- with blue crayons?
17109 Someone from NSW thinks vodafone is Epic Fail at 25 Apr 2011 05:28:54 PM
Vodafone changed my voice mail security pin without my knowledge. I called the customer service line and was put on hold for 5 hours before being told that they where not sure as to what the problem was. I finally went to the vodafone store, where the best they could do after 2 hours was disable my voice mail completely.
So now instead of voice mail I cannot access, I simply have no voice mail.
Along with this issue, the signal is flakey at best. Trying to use the 3G connection on my phone to access online banking took 45 minutes. As everytime I passed the security pages, the signal would drop and I would have to start from step 1.
So now instead of voice mail I cannot access, I simply have no voice mail.
Along with this issue, the signal is flakey at best. Trying to use the 3G connection on my phone to access online banking took 45 minutes. As everytime I passed the security pages, the signal would drop and I would have to start from step 1.
17106 Someone from NSW thinks vodafone is Extremely Poor at 25 Apr 2011 04:02:41 PM
I recently purchased a $39 pocket wifi broadband on a 12 month contract, I was advised that my suburb was well in the Vodafone coverage area.
My problem is that I'm constantly required to refresh my web page for the past month. I've reported it to Vodafone & they replied that there is currently work being undertaken in the area & advised me to be patient and wait till the work is complete & if the problem persist, report back to them.
Also, the customer service on Hotline 1555 takes an average of 15 to 20 mins to answer their calls. I hope they sort this out soon as I'm paying a subscription for nothing.
My problem is that I'm constantly required to refresh my web page for the past month. I've reported it to Vodafone & they replied that there is currently work being undertaken in the area & advised me to be patient and wait till the work is complete & if the problem persist, report back to them.
Also, the customer service on Hotline 1555 takes an average of 15 to 20 mins to answer their calls. I hope they sort this out soon as I'm paying a subscription for nothing.
25 Apr 2011 05:43:28 PM: Can be busy some days like any service provider, di you describe in detail the real issue or just say it doesn't work? Cos that will get you no where. Explain in more detail your problem please.
26 Apr 2011 05:21:51 PM: @ 25 Apr 2011 05:43:28 PM: Mate, he has written the post. Why should he go into great detail for you? It's good enough for me, the bloody thing runs like a dog, nuff said.
30 Apr 2011 10:08:19 PM: He wasn't requesting that the issue be explained to him, he was saying that if you explain you problem to customer care in more detail then they will be in a stronger position to resolve your issue. Simply stating 'my internet doesn't work, fix it' will get you nowhere. Also, I would love to see the call centre that connects you almost instantly. 15-20 minutes is very good.
17104 Someone from NSW thinks vodafone is somewhere past epic! at 25 Apr 2011 02:51:07 PM
Thanks for not having any text capabilities yesterday! I loved it! You just go out of your way to piss me off!
17096 Someone from NSW thinks vodafone is 0/10 at 25 Apr 2011 12:15:40 PM
I thought it was only myself who couldn't wish my family a Happy Easter yesterday. VFs stuff up was realised when we had to phone each other on a land phone. We gave up trying to SMS. Thank you VF website for letting me know what the real problem was. Message has been passed on.
17091 Someone from NSW thinks vodafone is major fail at 25 Apr 2011 11:06:26 AM
I cancelled my vodafail last week and joined with TELSTRA.
IT IS AWESOME!
IT IS AWESOME!
17090 Someone from NSW thinks vodafone is 100% at 25 Apr 2011 11:01:56 AM
I can NEVER ever get reception from any point in my house except for the balcony even though i live in a very sururban street. That just doesn't work well for me when it's 3am on a cold morning -.- go sack yourself voda
17089 Someone from NSW thinks vodafone is Poor at 25 Apr 2011 10:48:20 AM
No signal in the brand new GPT Charlestown Square Shopping Center in Newcastle NSW. I have to go to the roof to get a signal. Been a customer for 10 years. All my friends are changing networks and I am considering doing the same.
25 Apr 2011 12:16:58 PM: I have the same problem at Westpoint Blacktown.
25 Apr 2011 08:53:04 PM: And the Same at GPTs Rouse Hill Town Centre
25 Apr 2011 10:02:55 PM: Parts of Metro Shopping Centre in Marrickville have the same problem too,funny enough it is around the Vodafone shop..... and of course the food court.
17085 Someone from NSW thinks vodafone is beyond redemption at 25 Apr 2011 09:59:17 AM
unacceptable delays for SMS. Hopeless roaming outside major city. But I have a UK vodafone mobile as well which had no trouble getting/receiving emails and SMS at vast cost c.f. no service at all with "3"/Vodafone Australia.will be changing carrier.
17079 Someone from NSW thinks vodafone is ripping me off at 25 Apr 2011 07:59:43 AM
Been trying to contact them about the overbilling. I am suppose to be on a special $19 a month deal (reverting to $29 after a year). They have been charging me up to $79 a month. I would text 1-2 times a day (maximum) and lucky to make 3 (less than one minute) phone call a week. I never go over my allowance. I cannot ever get through to them to sort it out. I will never never never sign up with them again when my contrct runs out. And I tell all my friends the same.
17076 Someone from NSW thinks vodafone is Huge at 25 Apr 2011 07:35:46 AM
Says I "dont yet have any credit on my account" this morning when I had $140 yesterday afternoon, I havent used my phone since.
17072 Someone from NSW thinks vodafone is 37 copies of the same SMS - if they get there at 25 Apr 2011 01:18:02 AM
I just got back from China... My wife SMSd me a few times... the first message came through about 37 times, the rest only made it about 5 days later. Sadly, the non-3G roaming service with China Mobile is a lot faster there than the local 3G service is in Australia. Go figure.
17070 Someone from NSW thinks vodafone is Very! at 25 Apr 2011 12:59:32 AM
Had a weak signal at home (Helensburgh, halfway down the hill) for over 12 months, but 3 weeks ago, patchy signal. 2 weeks ago, NO signal, and it's never come back. Nothing has change on our property, my phone works fine at the top of the Hill and at the bottom of the hill.
A close friend, in a similar locale has had the exact same experience. We have to drive or walk 100-200m to get a weak signal, or 500m to get a reasonable signal. The only place I can get a full signal is on the Railway Station, but is soon drops out as we head north towards Sutherland.
I work from home... so I am loosing calls and sms and therefore loosing business. Vodafone's response is to give me a discount and recommend that I divert my phone (oh, and yes we will charge you for the diversion, but it is discounted). A discount on a phone that has no signal is not really a discount.
Always had trouble with SMS turning up hours, days or even a few times weeks after they have been sent, right from the first day of the contract.
Whinge Whinge Whinge Whinge Whinge, I am sick of the sound of my own voice. Time to get out I think.
A close friend, in a similar locale has had the exact same experience. We have to drive or walk 100-200m to get a weak signal, or 500m to get a reasonable signal. The only place I can get a full signal is on the Railway Station, but is soon drops out as we head north towards Sutherland.
I work from home... so I am loosing calls and sms and therefore loosing business. Vodafone's response is to give me a discount and recommend that I divert my phone (oh, and yes we will charge you for the diversion, but it is discounted). A discount on a phone that has no signal is not really a discount.
Always had trouble with SMS turning up hours, days or even a few times weeks after they have been sent, right from the first day of the contract.
Whinge Whinge Whinge Whinge Whinge, I am sick of the sound of my own voice. Time to get out I think.
17067 Someone from NSW thinks vodafone is Prodigiously Fail at 24 Apr 2011 11:47:20 PM
Really tired of Vodafone... calls constantly drop out, had to make 7 calls for one 15 minute conversation just the other day. Consistently get about 8kbps sec 3G speeds and today no SMS messages.
I don't even think they value their customers! More than 2 hours between updates on SMS issues on their web site and they call it "user difficulties" to boot, not "Customers suffering due to our poorly maintained network". The people manning the @VodafoneAU_Help account on Twitter left at 5, poor considering the extent of the SMS issues and I'm guessing running the call centre gauntlet would be totally useless.
Disappointed Vodafone, very disappointed.
I don't even think they value their customers! More than 2 hours between updates on SMS issues on their web site and they call it "user difficulties" to boot, not "Customers suffering due to our poorly maintained network". The people manning the @VodafoneAU_Help account on Twitter left at 5, poor considering the extent of the SMS issues and I'm guessing running the call centre gauntlet would be totally useless.
Disappointed Vodafone, very disappointed.
25 Apr 2011 12:44:46 PM: Too bad, if I could paste a graphic here i would upload my data usage from my Samsung Galaxy S on Vodafone. No problem with connectivity, able to chew through my 3GB a month! no fixed location as I travel alot, maybe that helps!
17062 Someone from NSW thinks vodafone is sms at 24 Apr 2011 10:54:31 PM
cant send sms
17058 Someone from NSW thinks vodafone is Vodafone is the best at 24 Apr 2011 09:49:56 PM
No companies can dare to provide any plan like INFINITE $ 45
. They are improving the service . Guys go and get it before they cancel it . Thanks
. They are improving the service . Guys go and get it before they cancel it . Thanks
24 Apr 2011 10:51:42 PM:
Errrrrrr...........SMS has been out Nationwide for most of the afternoon/evening.........is that a service improvement?
Vodafail.com Moderation Team
Errrrrrr...........SMS has been out Nationwide for most of the afternoon/evening.........is that a service improvement?
Vodafail.com Moderation Team
25 Apr 2011 12:03:09 PM: Technical failures can happen any time and to any one . Now everythings working properly.
I make more than 1000 calls I get free voice mail , send more than 500 SMS includes international . Then also my monthly bill never exceeds $45.
Thanks vodafone u r the best . I save lot if money and can talk and text to any one without any limits .. Thanks again
I make more than 1000 calls I get free voice mail , send more than 500 SMS includes international . Then also my monthly bill never exceeds $45.
Thanks vodafone u r the best . I save lot if money and can talk and text to any one without any limits .. Thanks again
25 Apr 2011 12:07:55 PM: I presume you are the OP.
Just answer the question: Was yesterday's outage a service improvement?
Yes or No.............the choice is really quite simple.
Vodafail.com Moderation Team
Just answer the question: Was yesterday's outage a service improvement?
Yes or No.............the choice is really quite simple.
Vodafail.com Moderation Team
25 Apr 2011 12:50:29 PM: agree with the first comment poster... the value for money you just cannot get with optus to telstra... so if you dont like it, change!
also the other topic of converstaion is two topics - 1 being the outage and 2 being the network upgrades.
i would say the outage had nothing to do with the upgrades...
also the other topic of converstaion is two topics - 1 being the outage and 2 being the network upgrades.
i would say the outage had nothing to do with the upgrades...
25 Apr 2011 05:53:32 PM: What is OP?
I don't know about other vod plans . I am very happy nw.
Vod is not the worst company . I am sure they will be on top soon.
I regret many of u guys have issues .unlimited in other companies cost $100 above
I don't know about other vod plans . I am very happy nw.
Vod is not the worst company . I am sure they will be on top soon.
I regret many of u guys have issues .unlimited in other companies cost $100 above
25 Apr 2011 07:44:46 PM: OP = Original Poster
What is nw?
Vodafail.com Moderation Team
What is nw?
Vodafail.com Moderation Team
25 Apr 2011 09:39:47 PM: 'Now.
'That's right ...
Vod moderation team is doing fantastic job to help ,support and pressure vod .. Thanks
'That's right ...
Vod moderation team is doing fantastic job to help ,support and pressure vod .. Thanks
25 Apr 2011 10:36:46 PM: Thank you.
Vodafail.com Moderation Team
Vodafail.com Moderation Team
17054 Someone from NSW thinks vodafone is VERY at 24 Apr 2011 09:43:57 PM
there sooo BAD, always dropping coverage, never having full reception, switching networks! ASAP, tonights been a disgrase.
17050 Someone from NSW thinks vodafone is extremely!!! at 24 Apr 2011 09:15:33 PM
can't recieve messages or calls and can't send any or call..
I don't pay $70 a month for this bullshit...
I don't pay $70 a month for this bullshit...
17049 Someone from NSW thinks vodafone is Terrible at 24 Apr 2011 09:09:04 PM
Our vodafail phones were unable to send or receive messages today for approx 3 hrs!!
24 Apr 2011 09:18:23 PM: try 7 hours for me :@
17044 Someone from NSW thinks vodafone is it's over 9000 at 24 Apr 2011 08:49:54 PM
Want to guess who walked home 2 hours before the phone could send a text or even call?!
17043 Someone from NSW thinks vodafone is fail whale at 24 Apr 2011 08:49:03 PM
vodafone would not let me send text messages all day, F TO THE A TO THE I TO THE L
17039 Someone from NSW thinks vodafone is Extreem at 24 Apr 2011 08:42:15 PM
No sms messages on Easter sunday. Every person i know is posting things all over facebook at the same frustration. Since they joined with 3 the service is only getting worse!
24 Apr 2011 08:47:09 PM: My words exactly! they are crap!
17034 Someone from NSW thinks vodafone is 10! at 24 Apr 2011 08:20:34 PM
i can not send any messages!!!!!!
17033 Someone from NSW thinks vodafone is Exteme at 24 Apr 2011 08:18:49 PM
Can't send or receive SMS for hours... Didn't know Vodafail gone on extended long WE holidays. This is absolutely mad... Wish they spend more time on improving their (lack of) services.. Time for us to say good bye to Vodafail...
17030 Someone from NSW thinks vodafone is Still an EPIC fail at 24 Apr 2011 08:12:45 PM
I don't know about the rest but my SMS service has been resurrected. After 6 hours. How apt for Easter Sunday. I hope the rest of you are back in action soon.
17029 Someone from NSW thinks vodafone is so horrible that there is no word in the English languare to fully encompass how awful they are at 24 Apr 2011 08:07:00 PM
For the last year I've been plagued with slow 3G access and little to no reception in several areas, especially in my own suburb. And I have HAD IT. As soon as the Easter/Anzac long weekend is over, I'm terminating my contract. I should not have to pay for such horrendous service.
17028 Someone from NSW thinks vodafone is Questionable at 24 Apr 2011 08:04:34 PM
Unable to send text messages for the past 6 hours.
17025 Someone from NSW thinks vodafone is Update the outage page... FAIL! at 24 Apr 2011 07:57:07 PM
Unable to send/receive SMS & having issues with making calls in Frenchs Forest.
I like the fact that their outage page is still not updated.
I like the fact that their outage page is still not updated.
17024 Someone from NSW thinks vodafone is NO SMS at 24 Apr 2011 07:55:59 PM
Unable to send sms, pushing my membrane into a brick wall.
24 Apr 2011 08:00:14 PM: LOL! already happened to me :L
17022 Someone from NSW thinks vodafone is extreme fail ! Far beyond imagination at 24 Apr 2011 07:51:23 PM
This bull shit with not being able to send text messages is pathetic ! From day one all these reception problems i've been getting is pissing me off. Im one step away from going down to a store to start shit because i can't put up with crap service for one more day ! I pay $90 a month and i get rubbish ! Ive fucken had with them !!!
17016 Someone from NSW thinks vodafone is Failing at 24 Apr 2011 07:33:56 PM
Unable to Send any SMS
17015 Someone from NSW thinks vodafone is money thieves! at 24 Apr 2011 07:33:26 PM
Have not been able to send or receive texts all afternoon. Yes I could call people, but the point is I pay for this service. Thanks Vodafail, you've just cemented my decision to take my money elsewhere.
17014 Someone from NSW thinks vodafone is at 24 Apr 2011 07:30:29 PM
Haven't been able to send texts all day! Haven't been able to make phone calls either! SO going with a different provider!
17013 Someone from NSW thinks vodafone is Monumental at 24 Apr 2011 07:29:31 PM
SMS's not working.
17011 Someone from NSW thinks vodafone is seeing red at 24 Apr 2011 07:29:27 PM
For the last few months, signal drops out, txts dont send or receive. i have an iPhone4 and can hardly use any Apps because I can NEVER get the internet connection to work!!! Seriously ... not good enough!!! Im paying $79 per month for NOTHING.
17009 Someone from NSW thinks vodafone is weird reception at 24 Apr 2011 07:24:57 PM
Hi All. Just to mention I have put in a vodafone sim card into my old iphone 3g and I have noticed that the reception on my phone when it is sitting on my desk not being used the bars go to full then to 1 bar. I am a little but confused to why.
24 Apr 2011 07:28:37 PM: oh yeah and I almost forgot. I can't send text messages since 3 o'clock. It is now 7:30pm Sunday. They should've fixed it by now unless they have a massive problem.
17008 Someone from NSW thinks vodafone is NO SMS OR CALLS at 24 Apr 2011 07:24:34 PM
im in the same mess as everyone else! no SMS! this is ridiculous! its been 5 hours get on the job vodafail!
so going to optus
so going to optus
17006 Someone from NSW thinks vodafone is txt fail 24.04.11 at 24 Apr 2011 07:15:53 PM
today 24.04.11. having problem sending txt messages since 5:40pm.
Still trying now (7:20pm) still nothing.
Can't send any message.
Still trying now (7:20pm) still nothing.
Can't send any message.
17005 Someone from NSW thinks vodafone is No texting at 24 Apr 2011 07:13:46 PM
Today no texting available, calls drop out and very very poor reception! I am leaving you, Vodafone!!
17000 Someone from NSW thinks vodafone is So mch of a super fail ! at 24 Apr 2011 07:00:56 PM
Not being able to send a msg for over four hours. Ehhhh!!
16998 Someone from NSW thinks vodafone is so fail at 24 Apr 2011 06:56:02 PM
Can't send or receive any texts. Again.
16996 Someone from NSW thinks vodafone is not a communications company at 24 Apr 2011 06:51:28 PM
How bad has vodafone been today. No service for sms, email or data. When will the ACCC prosecute this company for false advertising. They are not a telecommunications provider.
16993 Someone from NSW thinks vodafone is Very at 24 Apr 2011 06:40:36 PM
No SMS sending or receiving during Easter Sunday
What a shame vodafone.
What a shame vodafone.
16990 Someone from NSW thinks vodafone is 30000 leagues under the sea fail at 24 Apr 2011 06:34:28 PM
I left vodafone 5 months ago and they still send me an invoice, after speaking to CS a few times their comment was "oh, vodafone just needs to keep it active so they'll put an odd amount under a dollar".
woo hoo, so for the rest of my life I will receive a vodafail invoice.
woo hoo, so for the rest of my life I will receive a vodafail invoice.
16989 Someone from NSW thinks vodafone is uber at 24 Apr 2011 06:31:20 PM
Can't send txt on Easter day.
24 Apr 2011 06:32:18 PM: that is.. uber fail.
16987 Someone from NSW thinks vodafone is 50% at 24 Apr 2011 06:22:07 PM
POOR RECEPTION IN THIS DAY AND AGE SHOULD NOT BE EXCPTABLE!
The servicable zones are not as the website describes!
whats wrong with linking to other telco towers for a roming ?
The servicable zones are not as the website describes!
whats wrong with linking to other telco towers for a roming ?
16985 Someone from NSW thinks vodafone is Absolutely Hopeless at 24 Apr 2011 06:21:51 PM
Cant send text messages or receive any! This is a joke! They may as well file for bankruptcy as all the customers will move to another telco. Appalling!!
24 Apr 2011 06:36:52 PM: If you're using an iphone, i've found that switching on the subject field will allow you the send a sms successfully. However in doing this, it will be considered an mms and hence you'll be charged more than the standard sms.
24 Apr 2011 07:06:11 PM: This didn't work for me :(
16982 Someone from NSW thinks vodafone is Trouble sending SMS at 24 Apr 2011 06:07:27 PM
Its easter and trying to organise to met with people, rather than simply sending a message we have to call.
i dont understand how this can happen, you would think there would be technicians on standby for these specific situations. I have not been able to send a message for 4 hours.
i dont understand how this can happen, you would think there would be technicians on standby for these specific situations. I have not been able to send a message for 4 hours.
16976 Someone from NSW thinks vodafone is Spectacularly crap at 24 Apr 2011 05:54:52 PM
Not been able to send text messages all weekend. So crap, I'm white with anger....
16975 Someone from NSW thinks vodafone is about 9 at 24 Apr 2011 05:54:22 PM
THANKS A LOT VODAFAIL BECAUSE YOUR SH*T NETWORK CANT COPE WITH EASTER WITH OUT FAILING. I MISSED OUT ON SPENDING THE DAY WITH THE GIRL OF MY DREAMS BECAUSE I COULDNT CONTACT HER AND SHE COULDNT CONTACT ME.
CHEERS C*NT.
CHEERS C*NT.
16973 Someone from NSW thinks vodafone is extreme fail at 24 Apr 2011 05:49:26 PM
I haven't been able to send out texts all day and many of my friends on vodafone have been having the same issue!
16967 Someone from NSW thinks vodafone is at 24 Apr 2011 05:40:26 PM
http://www.piperalderman.com.au/vf/
Vodafone Class Action...everyone get on it!!!
Vodafone Class Action...everyone get on it!!!
16964 Someone from NSW thinks vodafone is BIGGEST FAIL THERE EVER WAS. at 24 Apr 2011 05:38:25 PM
my messages won't go through!!! this is ridiculous especially when you want to wish those you love a happy easter! Vodafone, you suck again.
16961 Someone from NSW thinks vodafone is 3/3 (nobody ever gives a 3/3) at 24 Apr 2011 05:31:38 PM
would love to be able to send texts to people so i can figure out plans for tonight and tomorrow. if stuff like this keeps happening i'm probably going to swap phone companies.. really reaching the end of my tether
16957 Someone from NSW thinks vodafone is Extreme at 24 Apr 2011 05:27:32 PM
Can't send text messages! Why does this not surprise me!!!
16956 Someone from NSW thinks vodafone is Crap at 24 Apr 2011 05:27:05 PM
So sick of this crappy network, takes all day to send a text message and the coverage is getting worst. I'm even having trouble making a call in the middle of Sydney
16955 Someone from NSW thinks vodafone is at 24 Apr 2011 05:26:35 PM
Can't send any texts and the customer service line is not answering any phone calls by saying there's an error and I have to try again!
16954 Someone from NSW thinks vodafone is VODAPHONE SUCKS ASS! at 24 Apr 2011 05:25:03 PM
Unable to send texts from about 1:30pm today... and all the help lines are closed..
16953 Someone from NSW thinks vodafone is Network Dying at 24 Apr 2011 05:24:07 PM
Since I was in Melbourne on Friday at 5pm, flew to Sydney up until today... I can't send smses, and my network keeps dying. Indeed, my iphone says that my network has become unavailable... on and off for THREE days. can't send a message to my brother about directions after arriving from the airport - couldn't easily tell my mum that my plane was going to arrive early. This is driving me mad
16951 Someone from NSW thinks vodafone is extremely at 24 Apr 2011 05:20:16 PM
unable to send messages since 1430. total bull on easter. one of the bigger telcos cant hold their stuff together for one day, not ever one of the bigger holidays. now they will cut down a few more trees to send out another apology letter which i will have to go to the effort of throwing in the bin. to hell with this i want out.
16946 Someone from NSW thinks vodafone is maximum at 24 Apr 2011 05:14:50 PM
both me and my gf can not send txt for the last few hours
16942 Someone from NSW thinks vodafone is Maximum fail at 24 Apr 2011 05:01:39 PM
I wish Vodafone would let me send a message... just once. They suck completely. I hate being on hold for forever, I wish I could go to another service but I can't be bothered paying out the contract. Screw you, Vodafail...
16937 Someone from NSW thinks vodafone is very at 24 Apr 2011 04:55:26 PM
haven't been able to send a single text since 1pm today...ridicuolous
16934 Someone from NSW thinks vodafone is Unreliable at 24 Apr 2011 04:49:37 PM
Unable to send SMS today. I know of at least 3 other Vodafail customers with the same problem. Sydney's Eastern suburbs.
16927 Someone from NSW thinks vodafone is Fail Fail Fail at 24 Apr 2011 04:44:16 PM
Can't send SMSs since about 1:00pm today!!! Northern Beaches Sydney
16926 Someone from NSW thinks vodafone is BAD at 24 Apr 2011 04:42:29 PM
not being able to send text out :(
16925 Someone from NSW thinks vodafone is bad at 24 Apr 2011 04:41:33 PM
SMS failed to send Sunday afternoon!!
16924 Someone from NSW thinks vodafone is Incredifail at 24 Apr 2011 04:38:30 PM
I haven't been able to send text messages for several hours now, for NO apparent reason!
16923 Someone from NSW thinks vodafone is CANNOT send MSGS!!! at 24 Apr 2011 04:35:24 PM
Haven't been able to send messages for hours, in Western Sydney!
Also the credit expiry date isn't correct, can still use credit days after it's stated expiry date.
Also the credit expiry date isn't correct, can still use credit days after it's stated expiry date.
16922 Someone from NSW thinks vodafone is completely failed at 24 Apr 2011 04:33:09 PM
Cannot send text msg's, phone drops out ALL THE TIME. I hardly ever get sevice and i travel for work and need service!
Im over it and I want out!!!!!!!
Im over it and I want out!!!!!!!
16921 Someone from NSW thinks vodafone is A joke at 24 Apr 2011 04:30:33 PM
Havent been able to text for hours everyone around me has the same problem im in west sydey and im over this joke of a company forever
16912 Someone from NSW thinks vodafone is Enormous Failure at 24 Apr 2011 03:51:31 PM
Can't send or receive smss.
16910 Someone from NSW thinks vodafone is Epic Fail at 24 Apr 2011 03:31:57 PM
So apparently no-one is NSW is able to send a text at the moment!!! What the hell!! Can't wait to switch to Optus!
24 Apr 2011 04:22:12 PM: The issue is Australia wide I think - many people in WA can't send texts either.
16908 Someone from NSW thinks vodafone is EPIC fail at 24 Apr 2011 03:07:38 PM
What on Earth is going on with not being able to send messages?! Up until a couple of hours ago, I didn't have a single complaint. Screw you Vodafail! It's not like I don't have any plans to make and/or confirm over the LONG WEEKEND. Impeccable timing you jerks. And this time, I'd rather monetary compensation as opposed to a half-arsed apology in a mass email. You truly think that made me feel all warm and fuzzy? Disgusting.
24 Apr 2011 03:34:57 PM: Have spoken with them (after waiting on the line for half an hour) and apparently no-one in NSW can text at the moment. Thay assure me it will be fixed soon......
16907 Someone from NSW thinks vodafone is very at 24 Apr 2011 03:00:57 PM
none of my texts are sending and either are any of my friends that are on vodafone
16895 Someone from NSW thinks vodafone is Poor reception with Repeated Call Dropout at 21 Apr 2011 10:10:28 PM
It is impossible to do business on the mobile using Vodafone. I live within 10 Km of the Sydney CBD. I can phone a number when I see 2-3 bars and then the reception frequently cuts even before the phone starts to ring. I need then to use the landline and this becomes expensive, with long distance calls. Even standing stock still with what starts as some reception, the call REPEATEDLY drops out. I went on the Vodafone unlimited plan to be able to use it, not to throw away money. It is the same problem inside or outside my property.
When I renewed contact with a firm in Queensland just today, I apologised stating the mobile problem Immediately the receptionist said 'Vodafone' - she has the same problem. What is Vodafone planning to do to rectify this??? Their image is at an all time low.
When I renewed contact with a firm in Queensland just today, I apologised stating the mobile problem Immediately the receptionist said 'Vodafone' - she has the same problem. What is Vodafone planning to do to rectify this??? Their image is at an all time low.
16894 Someone from NSW thinks vodafone is bade at 21 Apr 2011 10:09:54 PM
Since I upgrade my service from 3 to vodafone. I got very limited reception. while my husband using the 3 network and call perfectly fine inside my house, the vodafone does not have any reception. I have to use optus homephone to call out. Its really inconvenience. I believe they should put some signal booster in lidcombe Area
16893 Someone from NSW thinks vodafone is Extreme at 21 Apr 2011 09:38:36 PM
How to break your contract:
I found that sending WRITTEN CORRESPONDENCE was best, as their charter states that they have to reply in writing and that way you are not there all day talking to some wombat overseas with the risk of the call dropping out half way. At least with a letter you know how long it will take to get done.
Write to them at
Vodafone Customer Complaints
The Correspondence Team
PO Box 2580
Kingston DC, TAS 7050
and tell them what you would like - most likely, you want out of your contract because the poor service is unbearable. Tell them that you don't have all day to be on the phone to their technical staff and that the onus is not on you to prove that the service is poor - and in any case they are free to come around outside your residence and do some signal testing if they really want to be proactive.
Be clear and concise and outline what you feel to be appropriate resolution.
They will most likely provide a poor response, demonstrating that they haven't even read your letter properly. At this stage you elevate it to the TIO, having done your bit to resolve the problem.
If they suspend your service due to non-payment of your bill (like they did to me) you can remind them that the amount is in dispute and that they can't legally apply credit management action, but they probably still will.
Slowly but surely the TIO will contact you and ask if it's been resolved. You will probably hear from someone in the resolutions team who is actually competent and skilled in customer service, trying to help (remember that the TIO is like a gun to the head for them). In my case, they offered to cut my bill in half for the next two months, and if the service didn't improve I was free to walk - sounded reasonable. After finding the service worse than ever in the following week, I decided to call him back and advise that I wanted out now. He agreed - just asked me to return the handset.
In short, it's not hard to break your contract (from my experience) provided that you have a genuine problem, have tried to resolve it with them, are reasonably patient and methodical and involve the TIO at the right time.
Good luck
ps. rate highly if you think it's valuable - I want as many as people as possible to know how to get out of what is a very stressful time with this bogus provider!!
I found that sending WRITTEN CORRESPONDENCE was best, as their charter states that they have to reply in writing and that way you are not there all day talking to some wombat overseas with the risk of the call dropping out half way. At least with a letter you know how long it will take to get done.
Write to them at
Vodafone Customer Complaints
The Correspondence Team
PO Box 2580
Kingston DC, TAS 7050
and tell them what you would like - most likely, you want out of your contract because the poor service is unbearable. Tell them that you don't have all day to be on the phone to their technical staff and that the onus is not on you to prove that the service is poor - and in any case they are free to come around outside your residence and do some signal testing if they really want to be proactive.
Be clear and concise and outline what you feel to be appropriate resolution.
They will most likely provide a poor response, demonstrating that they haven't even read your letter properly. At this stage you elevate it to the TIO, having done your bit to resolve the problem.
If they suspend your service due to non-payment of your bill (like they did to me) you can remind them that the amount is in dispute and that they can't legally apply credit management action, but they probably still will.
Slowly but surely the TIO will contact you and ask if it's been resolved. You will probably hear from someone in the resolutions team who is actually competent and skilled in customer service, trying to help (remember that the TIO is like a gun to the head for them). In my case, they offered to cut my bill in half for the next two months, and if the service didn't improve I was free to walk - sounded reasonable. After finding the service worse than ever in the following week, I decided to call him back and advise that I wanted out now. He agreed - just asked me to return the handset.
In short, it's not hard to break your contract (from my experience) provided that you have a genuine problem, have tried to resolve it with them, are reasonably patient and methodical and involve the TIO at the right time.
Good luck
ps. rate highly if you think it's valuable - I want as many as people as possible to know how to get out of what is a very stressful time with this bogus provider!!
14 Jan 2012 05:08:36 PM: why set out with the intention of breaking contract. Contracts are legal documents and you are bound to abide by them.
16889 Someone from NSW thinks vodafone is massive failure. at 21 Apr 2011 03:55:05 PM
In the period of time that Vodafone had announced that they were having issues with coverage, mobile internet and over charging customers, I recieved a bill for $567. This is 5 times more than I had ever recieved before and I have been with Vodafail for roughly 30 months. I tried to get this sorted out as it was publically known that they were a complete shambles with their phone services. I recieved a... "$200" credit..? For a bill still 3 times more than it would normally been in the time vodafail had said they had issues? That was apparently the best they could do. I rang them back today and tried to organise a payment plan. I offered to pay $250 right then and there to keep my phone unbarred over easter. That apparently wasn't enough. I was supposed to pay $377 which was out of my means. I then asked to speak to her manager, a rather useful fellow that suggested I needed to speak with the relevant department regarding my reception and phone issues. He very nicely transferred me to the next department saying that he will advise the person as to the situation so we could get it sorted out. (I was a bit shocked at that point) After being transferred, I had to tell that person the SAME thing again. She said she would ring me back in an hour. I waited an hour, she got back to me and pretty much called me a liar saying that I hadn't spoken to anyone else before her EVEN THOUGH I was transferred to her by a supervisor. She then placed me on hold for about 10 minutes to find out more, after getting back from the hold, she transferred me to someone else that AGAIN asked me to tell them the same story. At that point I was beyond frustrated and gave the guy a piece of my mind. He repeatedly told me that there was -NO- notes made about this job and I had to explain it all to him because he didnt know what was going on. I explained it AGAIN, the option he gave me was to sort out a payment arrangement or a payment extension which wasn't what I rang them for. He then presented me the option with speaking to Customer Service if I believed that I was eligible for some kind of compensation. (I also brought up the public announcement of the problems with Vodafone and the buffoon I was talking to said he didn't know anything about it even though it's posted on Vodafail's website) I picked the option of being transferred to Customer Service to YET AGAIN explain my situation. And here it comes, the icing on the cake. I'm mid-way through explaining this all to the Customer "Service" representative, and I notice that the phone goes rather quite. AND TRUE TO AMAZING SERVICE BY VODAFONE, the call drops and they dont ring me back.
21 Apr 2011 06:16:34 PM:
The moral of the story is:
Just make sure you get the incident number, Vodafone CSR name and id, date and time of call, regardless of the number of people you have to speak to.........
For you my friend, the next step is the TIO, details at the top of the page on the How To Complain tab.
I understand they (TIO) will stop any disputed payments until a full investigation has been completed by Vodafone. Also it does focus Vodafone as they have a time scale to adhere to resolve the issue, the other good news..........Vodafone must phone you, not the other way round.
Good luck and let us know how you get on.
Vodafail.com Moderation Team
The moral of the story is:
Just make sure you get the incident number, Vodafone CSR name and id, date and time of call, regardless of the number of people you have to speak to.........
For you my friend, the next step is the TIO, details at the top of the page on the How To Complain tab.
I understand they (TIO) will stop any disputed payments until a full investigation has been completed by Vodafone. Also it does focus Vodafone as they have a time scale to adhere to resolve the issue, the other good news..........Vodafone must phone you, not the other way round.
Good luck and let us know how you get on.
Vodafail.com Moderation Team
16888 Someone from NSW thinks vodafone is Its sooooo bad at 21 Apr 2011 03:44:01 PM
26 Apr 2011 03:08:37 PM: Marsh lost my insurance claim when my phone was broken and left me paying for a phone I couldn't use for months. When they finally found it despite telling me they were sending me a new phone that never happened. I had to call them up only to find out they couldn't replace my phone as it was no longer available. In the end I bought an iPhone outright and they agreed to reimburse me. What a fuckaround!
16878 Someone from NSW thinks vodafone is Failed at 21 Apr 2011 09:31:31 AM
Have been on my contract since new years day and from day one i have had dropped out calls , 3g service so bad i cant even look at youtube or Fb status updates , Just unsure where to go from here .
Voda fail gave me 3 months on a $20 discount but if anything the service has gotten worse
Voda fail gave me 3 months on a $20 discount but if anything the service has gotten worse
21 Apr 2011 10:00:22 AM: Cancel your contract. TIO are aware of the problems with VF and you only have to follow a roughly four (4) week process. Write to VF with your complaint, request for cancellation and any financial compensation you deem 'fair' (be reasonable). Expect to get a negative reply.
Then, simply call TIO with your issues and they do the rest. Within days, VF will call and possibly offer you a deal less than what you want and expect; it is up to you what you accept. If not satisfied, refuse the deal, contact the TIO again and then VF are given another three (3) weeks to contact you again.
You will get your contract cancelled if you follow TIO's advice
Then, simply call TIO with your issues and they do the rest. Within days, VF will call and possibly offer you a deal less than what you want and expect; it is up to you what you accept. If not satisfied, refuse the deal, contact the TIO again and then VF are given another three (3) weeks to contact you again.
You will get your contract cancelled if you follow TIO's advice
16875 Someone from NSW thinks vodafone is Major at 21 Apr 2011 12:29:14 AM
I live on a hill, next to one of the busiest roads in Sydney, Pennant Hills Road and I can't get reception for long enough to have a call without it dropping out or incoming calls going to voice mail. At work, On a hill in Watson's Bay and you struggle to get it there either. 24 hour customer support gives a recorded message that the service is not available.
I really need to get out of this 2 year contract.
I really need to get out of this 2 year contract.
16874 Someone from NSW thinks vodafone is 70% at 20 Apr 2011 11:09:54 PM
this yourtube says it all http://www.youtube.com/watch?v=306OsChFw0A&feature=player_embedded
16872 Someone from NSW thinks vodafone is VERY at 20 Apr 2011 10:08:23 PM
EVERYTHING! CONTRACT LOCK IN, RECEPTION SERVICE! BUT CHECK THIS OUT PPL
http://www.youtube.com/watch?v=306OsChFw0A&feature=player_embedded
HILARIOUS AND VERY ACCURATE
http://www.youtube.com/watch?v=306OsChFw0A&feature=player_embedded
HILARIOUS AND VERY ACCURATE
21 Apr 2011 09:56:07 AM: Haha yes that is completely brilliant!
Vodafail.com Moderation Team
Vodafail.com Moderation Team
25 Apr 2011 12:00:15 AM: Ahhhh, brilliant, at least I gotta lough my a$$ off. This is gonna be my antidote when I am at the brink of committing suicide :))))
16869 Someone from NSW thinks vodafone is Beyond FAIL on every level at 20 Apr 2011 08:30:43 PM
After the usual shit service from Vodafone and mahy attempts to contact them wiht no luck, I sent an email to customer service requesting my phone was cut off given the consistent call drop-outs, lack of service etc etc. The usual right. My intent was end of contract given I had 2 months left.
They cut my phone off straight away. No warning, my phone just went dead on the first day I started my new job. This is also my business phone number for the business I run on the side, and the number I have had for many many years. They cut it off so it was not portable to another carrier.
Naturally I was furios and they confirmed given the situaion there would be no further charges on the account. I come home today to a debtor's notice for 2 months outstanding payments. For a phone they have cut off.
I have lost business, had friends and family emailing me concerned I was not contactable and they want to charge me? After emailing to say there would be no more charge. I am FUMING.
FUCK YOU VODAFAIL
They cut my phone off straight away. No warning, my phone just went dead on the first day I started my new job. This is also my business phone number for the business I run on the side, and the number I have had for many many years. They cut it off so it was not portable to another carrier.
Naturally I was furios and they confirmed given the situaion there would be no further charges on the account. I come home today to a debtor's notice for 2 months outstanding payments. For a phone they have cut off.
I have lost business, had friends and family emailing me concerned I was not contactable and they want to charge me? After emailing to say there would be no more charge. I am FUMING.
FUCK YOU VODAFAIL
20 Apr 2011 10:16:16 PM: Could not agree more with you buddy, they have given me way more grey hairs than I deserved as an unsuspecting customer. There are ways to make them pay. Firstly, cancel your contract, and involve the TIO so they get fined. Secondly, help me make them lose business. Want a Vodafone Sucks sticker? I am mad enough to bankroll a bunch of them so that the message gets out. Need advice on breaking your contract? email me at vodafone.bad@gmail.com Don't get mad, get even!
16868 Someone from NSW thinks vodafone is Cow Dung at 20 Apr 2011 07:27:35 PM
20 Apr 2011 10:17:32 PM: Don't wait dude, why should you have to endure a crap service when you are paying full price? Cancel it now and free yourself. Process - complain, involve TIO, get free. Need help? Email me vodafone.bad@gmail.com
16865 Someone from NSW thinks vodafone is so slow... at 20 Apr 2011 05:32:47 PM
Great news! Vodafone accepted to terminate my contract at no fee but the handset "If you are a looking at closing your account the early termination fee would be $1421.84. But due to the coverage issues you have been experiencing I am able to reduce this to $499 to cover the costs of the handset."
I switched to Telstra yesterday, and wow, it's so much better now, day and night!!!!
Just glad Vodafone made it easy for me to switch to Telstra despite having a 2y contract expiring in November 2012.
I switched to Telstra yesterday, and wow, it's so much better now, day and night!!!!
Just glad Vodafone made it easy for me to switch to Telstra despite having a 2y contract expiring in November 2012.
16863 Someone from NSW thinks vodafone is epic. at 20 Apr 2011 05:01:10 PM
basically, vodafones service is crap. Telstra's connection speed on 3G networks is at least three times faster and they also have this amazing thing called reception?! maybe vodafone might think about getting that sometime soon?
16861 Someone from NSW thinks vodafone is at 20 Apr 2011 04:43:09 PM
This is great http://www.youtube.com/watch?v=306OsChFw0A&feature=player_embedded - A Tribute to 3 & Vodafone Australia vodafail gets a few mentions :)
16854 Someone from NSW thinks vodafone is criminal at 19 Apr 2011 06:48:00 PM
rang vodacrap 3 times,have excuses like my laptop settings are wrong,so we adjusted the settings .. still the same.
Next excuse was the usb stick sim was not functioning properly so i replaced it with a new one from vodafone,still the same..... this criminal sindicate will do everything they can to keep you paying for a service they cannot provide
Next excuse was the usb stick sim was not functioning properly so i replaced it with a new one from vodafone,still the same..... this criminal sindicate will do everything they can to keep you paying for a service they cannot provide
16852 Someone from NSW thinks vodafone is Extreme at 19 Apr 2011 06:33:22 PM
I just got in-principle agreement to be released from my contracts with Vodafone and feel so relieved that I don't have to put up with the poor products and service for any longer...yet still frustrated as hell that I am paying for a product which simply doesn't work and has caused me soooo much inconvenience and grey hairs.
While this site is great, I would like to do more to stop others getting caught in the Vodafone net. We need something more tangible....a nationwide-sticker campaign...advertisements in newspapers, social media, viral videos...maybe all of the above. There is so much anger out there and if we can harness it then we have awesome power. I myself would happily put up a couple of hundred dollars of my own money just to know that I had stopped half a dozen other customers being sucked into this whole sham company.
Email me if you have ideas on how we could do this, or want to help such a campaign.
(Contact Details Removed as per posting instructions)
Rate this post highly if you agree with the idea, so that it will have greater exposure.
While this site is great, I would like to do more to stop others getting caught in the Vodafone net. We need something more tangible....a nationwide-sticker campaign...advertisements in newspapers, social media, viral videos...maybe all of the above. There is so much anger out there and if we can harness it then we have awesome power. I myself would happily put up a couple of hundred dollars of my own money just to know that I had stopped half a dozen other customers being sucked into this whole sham company.
Email me if you have ideas on how we could do this, or want to help such a campaign.
(Contact Details Removed as per posting instructions)
Rate this post highly if you agree with the idea, so that it will have greater exposure.
7 May 2011 08:47:32 PM: I emailed you haven't heard a thing. Let's do this!
16846 Someone from NSW thinks vodafone is Pathetic at 19 Apr 2011 12:44:49 PM
I travel from Penrith each morning by train and each morning (on my 3GS Iphone with latest software upgrade) I try to listen to radio only to have my connection drop out just outside Mt Druitt then it won't pick up till after Parra then drops out before Strathfield all the way to central with no ability to pick up the radio signals. Whats confusing is for most of the journey I have enough signal strength. On top of this in last few days my iphone has been stuck on "searching" for the vodafone network, each time I have to restart for the network to be found. I'm not sure if these issue are a vodafone issue or an iphone issue.
25 Apr 2011 01:49:21 AM: Definitely Vodafone issue mate, I have the same headache with Vodafone broadband - disconnects every few minutes, causes my downloads to stop and wasting bandwidth.
16839 Someone from NSW thinks vodafone is 10 out of a possible 10 at 18 Apr 2011 09:26:22 PM
The Vodafone network is a disgrace and it's "robbing" it's customers of benefiting from a decent network. I switched over to Telstra this past weekend. All I can say is "why didn't I do this way earlier?". Fantastic signal strength from Telstra, as well as way faster internet '3G' connectivity. No more dropped calls, text messages fly through - to name but a few. Vadafone better do something about their terrible network soon, or else they are going to lose many customers. Thank you to Telstra for making my mobile experience more pleasurable! DO NOT SIGN UP WITH VODAFONE!!! Support the other networks.
16835 Someone from NSW thinks vodafone is Bloody well at 18 Apr 2011 02:28:59 PM
I am on Crazy Johns Network. Last Thursday, Stopped getting EDGE network completely!!!
Useless!!!!
Useless!!!!
16833 Someone from NSW thinks vodafone is About as useful as a stick in a swordfight at 18 Apr 2011 10:46:50 AM
Quick question.......
I'm going to make a complaint to the relative department today, but I'm just wondering.....
I got an iPhone from Vodafone. If I cancel my contract, can I pay a certain amount to keep the phone? Obviously I'll pay to unblock it, but I do want to keep it.
Any ideas would be cool.
I'm going to make a complaint to the relative department today, but I'm just wondering.....
I got an iPhone from Vodafone. If I cancel my contract, can I pay a certain amount to keep the phone? Obviously I'll pay to unblock it, but I do want to keep it.
Any ideas would be cool.
18 Apr 2011 04:16:55 PM: This is something you'll have to discuss with Vodafone. We have heard reports of people offering to pay a nominal amount to keep the handset after being released from their contracts without being charged. Goodluck!
Vodafail.com Moderation Team
Vodafail.com Moderation Team