Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new
complaints. We think you will find more joy in posting on any one of
these fine product / brand review sites.
You can also post directly on the Vodafone community forums.
You can also post directly on the Vodafone community forums.
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Other People's Pain
Locations
| Everywhere (19206) | ACT (1140) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
Topics
3917 Someone from VIC thinks vodafone is at 27 Dec 2010 04:52:58 PM
i have been with vodafone for years and have started working all over country victoria and the coverage is non existent in many places, also lately i have been on the phone when it suddenly disconnects me and a message comes up saying the network is busy
3915 Someone from QLD thinks vodafone is CRAP at 27 Dec 2010 04:52:46 PM
Signed up with Vodafone in April. Was told as long as I am in, or near a regional city, coverage would not be a problem. I live 30 minutes north of Brisbane and my phone drops out ALL the time and my mobile internet is as fast as dial up, when I actually can get a signal.
3914 Someone from NSW thinks vodafone is mobile fail at 27 Dec 2010 04:52:38 PM
I personally uses Optus and have no complaints but the company I work for uses Vodafail and poorer coverage I have never seen. With continual drop-outs, dialing someone and waiting forever for a connection if you get one at all and dialing someone and they can hear you but you can't hear them. You bet smarten up your act because there are far better Telcos around and when contracts finish people will leave believe me you don't want to end up like One Tel
3912 Someone from QLD thinks vodafone is fail at 27 Dec 2010 04:52:32 PM
So were can I start - Purchas 2 blackberry phones live din Cairns guess what poor service - complained they did not listen- moved back home to brisbane north and same issue poor service / coverage. Called vodafail several times took them 4 months to investigate the issue finally they agreed we lived in a "black spot area" all coverage is a black spot for vodafail!!! So I ported one number to telstra and cancelled the other and they agreed to this but what happened next is they continued to send me a bill (after I waited on the vodafail phone line for 30 minutes then I was transferred to india and I was hung up on - spoke to a supervisor and i was promised this would be fixed drama after drame this has now been going on the 7 months and guess what I just received on the 10th of December another bill !!!!!!! they have no idea it is now the 27th of december and I am currently on hold as I am tyoing this (I have now been on hold foe 40 minutes) I wonder what this phone call will bring what a mess - Vodafail is a disgrace - their service is a joke their coverage is a disgrace - something needs to be done !!!
3911 Someone from QLD thinks vodafone is very bad at 27 Dec 2010 04:52:32 PM
I signed up with Vodaphone in february 2009 for a two year contract. I have never before experienced such a bad level of service from any other mobile service provider as I have experienced with Vodaphone. On 24/11/10 because of bad coverage, disgusting service to name a few issues I signed up with Telstra and quit my contract early. What an amazing difference the coverage is to start with.
Some of the issues I had with Vodaphone were no coverage in so many areas on the Gold Coast. I thought the Gold Coast was a major city in Australia and that coverage with Vodaphone would be good. Think again.. Other issues that I was confronted with were.
1. I signed up to a plan as advertised for $79.00, Vodaphone then charged me GST on top of this, no information was given to me by the sales person when signing up about the extra cost of GST. When I went back to query this they told me I should have read the fine print. Very Deceptive Vodaphone.
2. I signed up with them and the phone I was convinced to get- The Blackberry Storm was supposed to be the epitomy of Phones and EXCLUSIVE to Vodaphone. Not a very good phone at all. No wonder it was exclusive to Vodaphone, none of the others wanted it.
3. I paid extra for insurance as the phone was an expensive one. When I lost the phone and went to claim through insurance to get another phone they made me pay $250.00 approx to get it replaced. What the hell was the insurance for then, if I had to pay for a new phone. Also another issue not advised to me by the salesperson. Yet again more deception from Vodaphone.
4. These are only some of my issues I have had. I can't count the amount of times I have gone into a Vodaphone store and got such bad service from their staff.
Some of the issues I had with Vodaphone were no coverage in so many areas on the Gold Coast. I thought the Gold Coast was a major city in Australia and that coverage with Vodaphone would be good. Think again.. Other issues that I was confronted with were.
1. I signed up to a plan as advertised for $79.00, Vodaphone then charged me GST on top of this, no information was given to me by the sales person when signing up about the extra cost of GST. When I went back to query this they told me I should have read the fine print. Very Deceptive Vodaphone.
2. I signed up with them and the phone I was convinced to get- The Blackberry Storm was supposed to be the epitomy of Phones and EXCLUSIVE to Vodaphone. Not a very good phone at all. No wonder it was exclusive to Vodaphone, none of the others wanted it.
3. I paid extra for insurance as the phone was an expensive one. When I lost the phone and went to claim through insurance to get another phone they made me pay $250.00 approx to get it replaced. What the hell was the insurance for then, if I had to pay for a new phone. Also another issue not advised to me by the salesperson. Yet again more deception from Vodaphone.
4. These are only some of my issues I have had. I can't count the amount of times I have gone into a Vodaphone store and got such bad service from their staff.
3910 Someone from NSW thinks vodafone is Service/ reception drop-outs at 27 Dec 2010 04:52:31 PM
Service/reception drop-outs constantly. Having to recall friends/family in the middle of a conversation. Vodafone used to be so good. What Happened?
3909 Someone from NSW thinks vodafone is No service at home for last month at 27 Dec 2010 04:52:28 PM
When I started with Voda I was a happy fan, but around two months ago something changed, now my phone, wife's phone now only have some coverage at home with the phones in 'searching' mode more often then with service. I assume some update went bad, but it is now months.
3907 Someone from QLD thinks vodafone is complete at 27 Dec 2010 04:52:16 PM
I was signed up for a 24 month contract- I took my phone home only to find out that the places I don't get reception were my house, when I was at University and at work.. Pretty darn inconvenient!
3906 Someone from VIC thinks vodafone is massive fail at 27 Dec 2010 04:52:12 PM
My wife and i were with 3 without many hassles free calls to one another great reception in most places, thought we up date our phones to be made to jump over to vodaphone the two phones are ok , but we are in the middle of a perfect coverage area they tell us at home , but my wife and i have zero reception at home so no free calls to one another, and very hard to contact the outside world, so our home phone bill has gone up, pathetic service would not join them again, and want to get out of our contract asap, does anyone think it's possible?
3905 Someone from NSW thinks vodafone is Very at 27 Dec 2010 04:51:59 PM
Frequent call drop outs - usually after 4 - 5 mins. Also calls occasionally simply will not connect in any form requiring that I reset the network on my phone (iPhone - a 3G for 18 months, now a 4). Frequent = multiple times per day, no pattern in numbers (mobile, landline, local, national and international are all affected). This aspect is embarrassing as I use the phone for business conversations and conference calls. I now know I cannot host a conference initiated from my mobile phone because of this issue and have to make alternate arrangements for conference bridges when I am travelling.
No real issues noted with SMS.
3G data performance is patchy and doesn't seem to reflect signal strength indicated on the handset. I often use the phone to "tether" for internet access for my PC when travelling. I can be connected, and suddenly the PC reports no connection and it re-establishes. On occasion I cannot reconnect without a reset of my network. This occurs several times every time I travel which is at least once per fortnight.
No real issues noted with SMS.
3G data performance is patchy and doesn't seem to reflect signal strength indicated on the handset. I often use the phone to "tether" for internet access for my PC when travelling. I can be connected, and suddenly the PC reports no connection and it re-establishes. On occasion I cannot reconnect without a reset of my network. This occurs several times every time I travel which is at least once per fortnight.
3903 Someone from SA thinks vodafone is Very at 27 Dec 2010 04:51:51 PM
I moved from Telstra to Vodafone in June. Worst decision I have ever made. Sure they offered better free phones on their cap plans then Telstra, but that's where it ends. I have never had 3G coverage at my house (I live 10min from the city). My reception is continuously dropping in and out. The majority of the time I have no reception, because the phone is switching between 3G and 2G. I have lost count of the number of phone call that have just dropped out mid-call because of bad reception. Data connections are patchy and slow.
Switching to Vodafone was the worst decision I have made with regards to mobile carrier. Shocking service.
Switching to Vodafone was the worst decision I have made with regards to mobile carrier. Shocking service.
3901 Someone from VIC thinks vodafone is Worst Network EVER at 27 Dec 2010 04:51:40 PM
I was a vodafone customer for about 3 years, i moved from Victoria to Jindabyne in NSW, which is at the base of Mt Perisher, as i was moving my contract was up i went into vodafone to talk about reception in the area i was moving to.
I was assured i would have great reception, was told broadband 3G coverage was avaliable, so i renewed my contract and moved.
When i arrived in Jindabyne i had no reception AT ALL. I then entered into an argument with Vodafone over this issue and they told me they have a tower in Jindabyne and it's not possible for me to have no reception. They sent me new sim cards, i drove 2 hrs to canberra to replace the handset but nothing!
The only way i got reception was to drive to the highest point in town and i would ger 3 bars.
It got to the point where i moved into an appartment at the top of the hill so i could always recieve calls and txt.
This went on for over 12 months and not once did Vodafone admit there was a problem and they told me noone else in the area had ever complained.. i found out of the local technician that vodafone had been trying to repair their tower for the last 18 months but with no success!
Eventually i went to the telephone ombudsum (can't spell that) and filed a complaint, when i called and told them my issue and who it was with, they said they weren't suprised and have had this with Vodafone a lot!
They cancelled my contract with no charge and i am now on Telstra. It was the most frustrating experience of my life, in the end i suppose you get what you pay for... but with vodafone i was paying and not getting!
WORST NETWORK EVER!! Stop spending money on marketing and spend it on fixing your product!
I was assured i would have great reception, was told broadband 3G coverage was avaliable, so i renewed my contract and moved.
When i arrived in Jindabyne i had no reception AT ALL. I then entered into an argument with Vodafone over this issue and they told me they have a tower in Jindabyne and it's not possible for me to have no reception. They sent me new sim cards, i drove 2 hrs to canberra to replace the handset but nothing!
The only way i got reception was to drive to the highest point in town and i would ger 3 bars.
It got to the point where i moved into an appartment at the top of the hill so i could always recieve calls and txt.
This went on for over 12 months and not once did Vodafone admit there was a problem and they told me noone else in the area had ever complained.. i found out of the local technician that vodafone had been trying to repair their tower for the last 18 months but with no success!
Eventually i went to the telephone ombudsum (can't spell that) and filed a complaint, when i called and told them my issue and who it was with, they said they weren't suprised and have had this with Vodafone a lot!
They cancelled my contract with no charge and i am now on Telstra. It was the most frustrating experience of my life, in the end i suppose you get what you pay for... but with vodafone i was paying and not getting!
WORST NETWORK EVER!! Stop spending money on marketing and spend it on fixing your product!
3900 Someone from NSW thinks vodafone is disgustingly slow at 27 Dec 2010 04:51:27 PM
I have gone back to vodafone contract from vodafone prepaid. MY VOICE MAIL in the last 6 months has not yet worked. They keep telling me it is setup? if so why can nobody ever leave me a message? i get no internet coverage and am stuck for 24 months on a blackberry plan i cant get out of either?? SO WHAT AM I PAYING FOR? and get some ENGLISH SPEAKING STAFF your staff cant even understand BASIC ENGLISH!
3899 Someone from SA thinks vodafone is none at 27 Dec 2010 04:51:20 PM
vodaphone are really good
get full coverage all the time anywhere
very fast browsing
get full coverage all the time anywhere
very fast browsing
27 Dec 2010 04:56:02 PM: yeah. awesome. mars must be beautiful planet.
27 Dec 2010 05:08:18 PM: exactly which suburb(s) are you talking about.
27 Dec 2010 10:15:16 PM: In your dreams
3898 Someone from VIC thinks vodafone is bad at 27 Dec 2010 04:51:18 PM
vodafone coverage in my area Koroit 3282 is terrible can only use phone in my bedroom or out the front of house
27 Dec 2010 05:16:15 PM: Have the same issue in Berwick 3806.
http://www.piperalderman.com.au/vf/
Vodafone Class Action - Piper Alderman
http://www.piperalderman.com.au/vf/
Vodafone Class Action - Piper Alderman
3896 Someone from WA thinks vodafone is Then Pits! at 27 Dec 2010 04:51:14 PM
After 45 mins CS Vodafone tried to tell me how to configure IE, I explained that I have been constantly have 3G problems not IT issues, I am a IT employee so I know what I am doing. I told the CS that maybe Vodafone has sucked the bandwith out of 3G by the Ashes LIVE service. Strangee how most of the network trouble seems to have been occurring in the lead up. I cnnot connet 3G only hit and miss at GPRS at 59bps thats bits per second.!!!
3894 Someone from NSW thinks vodafone is Should be dead at 27 Dec 2010 04:50:52 PM
They expect me to pay for my lack of reception, and almost life threatning incident.
Two weeks ago I was stranded alone in the bush of NSW. with no food, and there car broken down, the only hope I had was my Vodafone mobile, what a "great" help they are. With my phone reading full three bar service i attempted calling for help. Nothing. No dial tone, No message banks, No service what-so-ever.
After walking for five hours along one road I finally made it to a house on the outskirts of a town. The person found me collapsed on their doorstep and pulled me inside. I asked if they got service out here. And they said yes of course Optus is brilliant out here. Looks like optus will be taking my next phone contract. After trying to call voda head office they told me it was my fault that my car had broken down.
Cheers Vodafail for almost killing me, and then caring. :(
Two weeks ago I was stranded alone in the bush of NSW. with no food, and there car broken down, the only hope I had was my Vodafone mobile, what a "great" help they are. With my phone reading full three bar service i attempted calling for help. Nothing. No dial tone, No message banks, No service what-so-ever.
After walking for five hours along one road I finally made it to a house on the outskirts of a town. The person found me collapsed on their doorstep and pulled me inside. I asked if they got service out here. And they said yes of course Optus is brilliant out here. Looks like optus will be taking my next phone contract. After trying to call voda head office they told me it was my fault that my car had broken down.
Cheers Vodafail for almost killing me, and then caring. :(
28 Dec 2010 07:18:30 AM: Wow how nice is that...you weren't even phoning to complain you car had broken down. That is such great customer service....not
29 Dec 2010 09:20:24 AM: I agree. You need to make your points clearer.. It was not vodafones fault that your car broke down and you having no food...They are a phone provider. So all you can complain about is your phone not working...DOnt blame them for having no food and your car breaking down. Head office in this instance were made a correct statement
29 Dec 2010 11:24:14 AM: Yeah i know how you feel...i called to complain that my girlfriend got pregnant and they were at fault but they said it wasn't their fault...THANKS, NICE ONE VODAFAIL. I should point out, I'm not even with Vodafone...
3893 Someone from NSW thinks vodafone is reception at 27 Dec 2010 04:50:38 PM
if a phone provider makes you sign a contract and cannot provide a service they are required to cancel the contract with no fee's... another telco did it for me with no charges or penalties...
3892 Someone from WA thinks vodafone is 120% at 27 Dec 2010 04:50:37 PM
Vodafone data coverage is the most useless for me as in my monthly payment keeps on increasing because of using data from other connection, and half the time it says no service. What the use of having Iphone if you cant use the net? Just waiting for my freaking contract to finish.
3891 Someone from NSW thinks vodafone is epic fail at 27 Dec 2010 04:50:07 PM
Been with Vodafone for many years- big mistake. Countless letters were ignored when I had three faulty phones which were replacements. Voda finally responded five months later and gave me another phone.
Endless number of dropped calls - no reception in busy areas - 3G network hardly has coverage - Im sick and tired of having my complaints fall upon deaf ears!
Endless number of dropped calls - no reception in busy areas - 3G network hardly has coverage - Im sick and tired of having my complaints fall upon deaf ears!
29 Dec 2010 11:20:25 AM: Two words for you...Go Postal!
3890 Someone from NSW thinks vodafone is epic fail. at 27 Dec 2010 04:49:55 PM
Is it really acceptable to constantly be at one bar of reception or for 3G to be a rare sighting on the phone? Why have a Vodafone outlet in an area that doesn't even support the product properly.
29 Dec 2010 11:17:36 AM: Have you seen the new vodadeath version of the iPhone. Where the standard version has 5 bars to represent signal strength, this new version only has one bar and when it registers a signal, the screen plays an animation of fireworks and a rousing rendition of Beethoven's 9th symphony!! Serious! If you believe Voda reps (and you do cause you are here posting) you will believe this!! Believe...
3887 Someone from NSW thinks vodafone is very pathetic at 27 Dec 2010 04:49:47 PM
No coverage in my house and only 2 bar reception in my yard with drop outs occasionally
3883 Someone from VIC thinks vodafone is at 27 Dec 2010 04:49:10 PM
NO customer service
No support
can NEVER get through on the customer support number
NO customer service by the people in the stores
DO NOT trust the network to receive calls OR to make them
Calls drop out for no reason
supposed to be UNLIMITED calls and text on $79 YET bills are always over $160 and NO help from the stores!!!
Soon as my contract is over Im out of there andive been a customer for 12 years!!!!!
no reasonable explanation as to why there are all theses issues!!!!!
GGOD-BYE AND GOOD RIDDANCE
No support
can NEVER get through on the customer support number
NO customer service by the people in the stores
DO NOT trust the network to receive calls OR to make them
Calls drop out for no reason
supposed to be UNLIMITED calls and text on $79 YET bills are always over $160 and NO help from the stores!!!
Soon as my contract is over Im out of there andive been a customer for 12 years!!!!!
no reasonable explanation as to why there are all theses issues!!!!!
GGOD-BYE AND GOOD RIDDANCE
3880 Someone from NSW thinks vodafone is coverage at 27 Dec 2010 04:48:49 PM
I live 10 minute's drive from sydney's cbd in sth coogee and 60% OF MY PHONe call's drop out its just not good enough im paying good money for a service that vodafone is not proving.I've been a customer for 11yrs but when my contract runss out im going somewhere else
3875 Someone from NSW thinks vodafone is pretty pathetic at 27 Dec 2010 04:48:13 PM
No coverage at all in my Riverstone NSW house and only two bars in our yard with a lot of drop outs
3873 Someone from SA thinks vodafone is CRAP!! at 27 Dec 2010 04:47:59 PM
No reception most of the time & when it does finally connect it's soooooo slow & then drops out again.
3872 Someone from NSW thinks vodafone is extreme at 27 Dec 2010 04:47:49 PM
My Husband & I are both with Vodafone...We are lucky to have 1-2 bars of reception sometimes none...We cant use are i phone applications as we dont have enough service..If i receive calls within 30sec the call cuts out...Often i will receive a voice message but i cant access it as again i dont have enough service...I go to the local shopping centre i dont have any service!! God forbid if i need my phone for an emergency when im out!!
3871 Someone from VIC thinks vodafone is at 27 Dec 2010 04:47:42 PM
We stayed at the Hyatt on the park ( business for 6 months) Hyatt on the park is directly opposite Parliament House and at the very top of Burke Street!! (I don't know if you could get any more central other than the GPO)
NO coverage!! - Yet I bought the service from Vodaphone less than a 2 minute walk away! Go figure.
Vodaphone did not want to help in solving the matter and simply kept feeding me B.S. that they had a new tower being built that would solve the problem next month, then the next, then the next and so on.................
NO coverage!! - Yet I bought the service from Vodaphone less than a 2 minute walk away! Go figure.
Vodaphone did not want to help in solving the matter and simply kept feeding me B.S. that they had a new tower being built that would solve the problem next month, then the next, then the next and so on.................
3869 Someone from NSW thinks vodafone is voda who? at 27 Dec 2010 04:47:38 PM
I stupidly suggested to my partner that she sign up with Vodafone mobile broadband because her building had no broadband wiring. Now she has moved in with me and has to continually re-connect. Vodafone mobile coverage here (Sydney northern beaches)is diabolical too.
Last year I was on the mid north coast of NSW with absolutely zero Vodafone service with friends sitting next to me talking on their Telstra and Optus phones. Vodafone sucks
Last year I was on the mid north coast of NSW with absolutely zero Vodafone service with friends sitting next to me talking on their Telstra and Optus phones. Vodafone sucks
3867 Someone from NSW thinks vodafone is no reception at 27 Dec 2010 04:47:27 PM
I switched from vodafone a number of years ago because of no reception at cundletown near taree . the person at vodafone told me to switch to telstra because of no reception. allan
3864 Someone from NT thinks vodafone is very, very much at 27 Dec 2010 04:47:13 PM
Very poor coverage even though io live not far from a tower. Reception goes from G3 to Edge instantly without moving the phone (I have a BB Bold 9700). Very often the Reception is gone for hours and can not access the internet. Getting emails very slow, late. Many other gripes to many to mention. Will be leaving Vodafone at the first opportunity. I wonder what BlackBerry would think seeing that many customers like me have a BlackBerry?
3862 Someone from NSW thinks vodafone is promised coverage at 27 Dec 2010 04:47:08 PM
I am stuck on a 2 year plan with no coverage in the specific area I asked if there was coverage there. Further to my pain I visited 3 separate dealers who all told me it would be fine and I also checked the Vodafone website which says there is coverage there....
No surprise I guess, but there is no coverage in the area with Vodafone!! Fantastic!!
No surprise I guess, but there is no coverage in the area with Vodafone!! Fantastic!!
3861 Someone from NSW thinks vodafone is no reception at 27 Dec 2010 04:47:05 PM
i used to be with vodafone but had to change due to no reception for weeks on end... this is not a new thing with the telco as i had this problem over 12 months ago and had to change due to needed a phone for work.... sad to see the company has not picked up its game with problems over 12 months old.....
3860 Someone from SA thinks vodafone is I'm with 3 at 27 Dec 2010 04:47:02 PM
isnt Three and Vodafone the same animal?
The past 3 month the reception and internet has been terrible.
What's going on?
The past 3 month the reception and internet has been terrible.
What's going on?
3859 Someone from WA thinks vodafone is everyway at 27 Dec 2010 04:46:57 PM
i had put up with vodafone for 2years plus. singed into a 24 month contract.
I had absolute terrible reception mosttimes having to walk outside of any building to make a call. all other networks worked in side those buildings. further more it was ALWAYS hard to hold a conversation as the line would break up stutter and drop in and out. Customer service from vodafone is the worst i have ever come across, i have been on hold for hours at a time. I was still getting billed once i discontinued service from them.
I changed providers and it has changed my mobile world, I don't know why i didn't do it sooner....
I had absolute terrible reception mosttimes having to walk outside of any building to make a call. all other networks worked in side those buildings. further more it was ALWAYS hard to hold a conversation as the line would break up stutter and drop in and out. Customer service from vodafone is the worst i have ever come across, i have been on hold for hours at a time. I was still getting billed once i discontinued service from them.
I changed providers and it has changed my mobile world, I don't know why i didn't do it sooner....
3857 Someone from VIC thinks vodafone is BIG TIME at 27 Dec 2010 04:46:45 PM
low reception, bad customer sevice, 2hours to talk to someone on a weekday,
3855 Someone from VIC thinks vodafone is at 27 Dec 2010 04:46:40 PM
Trying to Get my Blackberry Storm fixed/replaced. Vodafone tells me nothing is wrong with the phone. but clearly there is. i call the company only to be place on hold for hours on end, when i do get through the operators hang up or give me false information. in melbourne its sometimes hard to get reception. we sign up for contracts but its a 2 way street. Vodafone are in a binding contract with us to provide a service. when i try to cancel my plan i am told i have to pay in excess of $1000 to break the contract. Optus is a far better Telco. at least they treat you like a person.
3854 Someone from WA thinks vodafone is big at 27 Dec 2010 04:46:35 PM
I have 3 numbers with voda and have got accustomed to the bad reception and lack of service in store with any questions.
But recently one of my contacts had expired so i needed to notify voda that i wanted it terminated. 1 in store visit and 3 daily calls later
I called keyed in all my info joined the que. was told 35 min was the eta to wait. then after 40 min my phone cut out.
the next day i tried again but this time using the option to get a call back from voda. all i got was a voicemail saying i had missed there call
day 3 after 1.5 hours on the phone and talking to 3 different people who i gave all my info to every time and said they all could help with my simple request of closing the account i finally got put threw to someone who could action this very simple request but then tried to sell me a wireless internet card at which point i express my disappointment and frustration.
This was finally done but i had to wait another month as they had gone over the bill cycle at this stage 4 days after i first attempted to cancel this number
But recently one of my contacts had expired so i needed to notify voda that i wanted it terminated. 1 in store visit and 3 daily calls later
I called keyed in all my info joined the que. was told 35 min was the eta to wait. then after 40 min my phone cut out.
the next day i tried again but this time using the option to get a call back from voda. all i got was a voicemail saying i had missed there call
day 3 after 1.5 hours on the phone and talking to 3 different people who i gave all my info to every time and said they all could help with my simple request of closing the account i finally got put threw to someone who could action this very simple request but then tried to sell me a wireless internet card at which point i express my disappointment and frustration.
This was finally done but i had to wait another month as they had gone over the bill cycle at this stage 4 days after i first attempted to cancel this number
3853 Someone from NT thinks vodafone is bad reception at 27 Dec 2010 04:46:27 PM
The rceeption forever drops out while on a call. It does matter where you stand the sevice quality is getting worse
3852 Someone from NT thinks vodafone is Coverage at 27 Dec 2010 04:46:25 PM
The coverage I get is really shit! I can walk into the major shopping center in the center of Darwin (a captial city!) and my phone will go in and out of service and drop out all together. Their internet coverage is shit too. Take agers and is barely available.
3851 Someone from QLD thinks vodafone is at 27 Dec 2010 04:46:24 PM
Over the last six weeks my cell has been dropping out of signal when in conversation once I was able to get 5 full bars on my phone now I'm lucky to get 2 bars internet link is really slow ....however when I use my phone to talk to VodaFone I seem to get full 5 bars and a clear reception after talking to an indian I was told to exchange my sim card ...??????? C mon Vodafone I've been a loyal customer for years sort ya shit out will ya
3850 Someone from NSW thinks vodafone is Disgusting at 27 Dec 2010 04:46:22 PM
Unlucky for me, I am locked into a contract till August 2011. Vodafone's reception is non-existent 70% of the time. I have no recepption in most of my house and have to walk outside, down the yard for 3 bars of reception. I have to turn the phone off and on numerous times sometimes because of no reception at all at my place.
Customer service promise they will look into the problem but nothing has been done so far. Phone calls drop out for no reason even if you are both standing still. IBlackspots while travelling are a nightmare. I have comnplained numerous times and still no better off, just more and more frustrated.
Customer service promise they will look into the problem but nothing has been done so far. Phone calls drop out for no reason even if you are both standing still. IBlackspots while travelling are a nightmare. I have comnplained numerous times and still no better off, just more and more frustrated.
3849 Someone from NSW thinks vodafone is rubbish network at 27 Dec 2010 04:46:12 PM
drop outs, no reception I live in the middle of coffs harbour and the same phone performed well under optus network I had no problem with that network, data huh your joking i have a 3g phone and can not even connect to the web... I use the same phone with an optus sim card and wella works fine.... its the poorest network ever why they sell products to areas and not can give cover ???
3848 Someone from NT thinks vodafone is totally useless at 27 Dec 2010 04:46:03 PM
I can not get reception inside the house to make phone calls but my wife can with her Telstra mobile. The mobile will work on the verandah but not inside the house.
I do not intend to renew my contract. This service is completely unsatisfactory.
I do not intend to renew my contract. This service is completely unsatisfactory.
3847 Someone from VIC thinks vodafone is terrible at 27 Dec 2010 04:46:01 PM
6 years Ive been with them & every year it gets worse. Bad or no reception at all,photos sent dont reach me. Been wanting to change for awhile now.
3845 Someone from NSW thinks vodafone is Fail at 27 Dec 2010 04:45:33 PM
They informed us when we signed up that we would get full coverage in our town and if we didn't we could get a refund, after a week of no coverage i went in to complain. They said to wait a little bit longer while they fix/upgrade their tower. It didn't happen, i rang Vodafone and they said they couldn't refund the few months we payed for but would cancel the contract if we sent everything back. And now i have a default in my credit history.
3844 Someone from SA thinks vodafone is Shocking at 27 Dec 2010 04:45:30 PM
The only time I have had decent reception was while I was in the USA and was roaming on the AT&T network, my coverage here in Australia is terrible, constant call drop outs, data fails about 90% of the time. This is not what I signed up for. I have only just signed a contract and I want to know can I get out of it?
3843 Someone from QLD thinks vodafone is DISHONEST at 27 Dec 2010 04:45:27 PM
My children have signed Vodafail contracts for many phones, yet at our hom e we get NIl reception. Vodaphone like most other Telco's operate dishonestly in the way they state you will have full reception at your home address, which is in urban Brisbane. Vodafone are just a bit more dishonest then the rest.
Great to see this site up and running. People avoid Vodafone at all costs. They are a dishonest company running over its consumers. Worse then the Qld Govt and that is a big statement. DISHONEST DISHONEST DISHONEST
Great to see this site up and running. People avoid Vodafone at all costs. They are a dishonest company running over its consumers. Worse then the Qld Govt and that is a big statement. DISHONEST DISHONEST DISHONEST
3842 Someone from NSW thinks vodafone is Poor reception, customer service, high drop out rate at 27 Dec 2010 04:45:25 PM
I don't understand why I am with Vodafone living in Sydney and have one bar or no reception most of the time. I have formally sent out complaints to friends on facebook.
3840 Someone from NSW thinks vodafone is Piece of Shit at 27 Dec 2010 04:45:14 PM
I have a Wireless USB Modem.
Continues drop outs, full reception but worse then dial up speed, no helping from customer service.
Can I return my modem and receive my money back plus my $29 dollars for the credit?
Continues drop outs, full reception but worse then dial up speed, no helping from customer service.
Can I return my modem and receive my money back plus my $29 dollars for the credit?
3839 Someone from SA thinks vodafone is Vodacrap! at 27 Dec 2010 04:45:14 PM
3G coverage sucks! Calls drop out! General coverage is just crap as well! Wish Id never joined up!
3836 Someone from QLD thinks vodafone is worse then a 3rd world countries coverage at 27 Dec 2010 04:44:45 PM
no service in my house,
28 Dec 2010 09:12:53 AM: That's totally true. Went to India on global roaming and had complete and perfect coverage. Even in remote villages in the middle of nowhere yet my home in Brisbane suburbia has nothing? WTF!
28 Dec 2010 09:12:55 AM: That's totally true. Went to India on global roaming and had complete and perfect coverage. Even in remote villages in the middle of nowhere yet my home in Brisbane suburbia has nothing? WTF!
28 Dec 2010 09:12:56 AM: That's totally true. Went to India on global roaming and had complete and perfect coverage. Even in remote villages in the middle of nowhere yet my home in Brisbane suburbia has nothing? WTF!
3835 Someone from NSW thinks vodafone is Bad Reception at 27 Dec 2010 04:44:43 PM
Whats the point of having "INFINITE CALL PLAN" when you have INFINITE RECEPTION DROP OUTS! Unluckly I have instead the next worse plan, a Vodafone Cap plan.
I can't believe that I have to apologise to 1 out of every 4 people that I speak to over the mobile when the reception cuts out. I try to keep phone calls short to reduce the chances of the reception dropping. Regardless if for business or for personal use, this is really poor service. I have accepted that this the norm for Vodafone and when my contract ends this year, I'M OUT!
I can't believe that I have to apologise to 1 out of every 4 people that I speak to over the mobile when the reception cuts out. I try to keep phone calls short to reduce the chances of the reception dropping. Regardless if for business or for personal use, this is really poor service. I have accepted that this the norm for Vodafone and when my contract ends this year, I'M OUT!
29 Dec 2010 11:13:45 AM: Can't you see you need an infinite plan to handle the infinite drop outs? It is perfectly symmetrical. The freak that engineered this system is a genius. Of the freak variety. Genius freak. Genius super freak.
3833 Someone from QLD thinks vodafone is bad coverage at 27 Dec 2010 04:44:34 PM
iam with crazy johns which uses vodaphone network and ive had nothing but trouble lately with my service! ive had barely any coverage, iam lucky to have one bar and the majority of the time i have none!
3832 Someone from QLD thinks vodafone is No reception fail at 27 Dec 2010 04:44:30 PM
I have no reception repeatedly at home and in my office at work.
Rang to speak to someone, got the "Our Network Engineering Team will contact you"
Nothing ever happened.
SMS are often dropped, MMS are often sent but never recieved - even though i am billed for them.
Cant wait for end of contract.
Rang to speak to someone, got the "Our Network Engineering Team will contact you"
Nothing ever happened.
SMS are often dropped, MMS are often sent but never recieved - even though i am billed for them.
Cant wait for end of contract.
3828 Someone from VIC thinks vodafone is at 27 Dec 2010 04:44:16 PM
Where do I start?? I have been a Vodafone customer for 10 years. I am now wondering why I have put up with the crummy service they NOW provide. Extremely poor coverage, I have complained about this many times and I just get excuses. Since the customer service has been moved overseas the level of service has hit rock bottom. I've had the worst service ever from vodafone in the last month, yet I am still waiting for my complaint letter to be read and actioned by a real person and not by an automated email response. The last off shore customer service man I spoke to continually said sorry to me and to give Vodafone a couple of weeks/months to sort out the issues. I'm sorry to YOU Vodafone but I have been waiting for years to sort out your crap. I regret signing up with them for another 2 years! I will gladly tell my pain with Vodafone to anyone that can try and bring them back down to earth and improve their services.
3826 Someone from NSW thinks vodafone is extremely dissatisfied at 27 Dec 2010 04:44:01 PM
we have no network coverage,put on hold for to long(1-2 hours)waiting and in the end vodafone just hang up on us,we can't text or make phone calls,bills never come on time and vodafone charge to much for the services they can't deliver,we are in and out of vodafone stores to solve problems but we going nowhere,what is the point using this company,we are done for good with them.
3825 Someone from NSW thinks vodafone is Bad lately at 27 Dec 2010 04:44:00 PM
Lately I have had one bar reception or people can't gear me and calls dropping off, for a long time my 3G service has been very very slow, so slow that I don't even get to use hardly any of the supposed 1.5 gigs I could use, pages take way too long to load.
3822 Someone from NSW thinks vodafone is Customer Online & Call Centre Serv ice at 27 Dec 2010 04:43:50 PM
I have had a fairly small problem (as I still only use the older GSM service !), as I couldn't re-charge my Mobile, so I called the Customer Service call centre . Many hours later, and speaking to numerous people who kept referring me to someone else, I gave up ! So I sent an email, and 1 week later received a message apologising for the delay, and hoping I had solved the problem in the meantime ! I hadn't, but decided to go into a Vodaphone store instead .It was a good move as I was quickly served by a friendly lass, who soon had my phone re-charged - problem over ! So it seems that besides the reception problems, Vodaphone have a real problem with their call-centres and email customer services !
29 Dec 2010 11:11:54 AM: Was the buxom lass lusty?
3819 Someone from QLD thinks vodafone is POOR COVERAGE at 27 Dec 2010 04:43:35 PM
NO COVERAGE IN MY HOUSE
3815 Someone from NSW thinks vodafone is Bad fail at 27 Dec 2010 04:43:16 PM
Loosing coverage all the time on a new I phone...............
3814 Someone from SA thinks vodafone is epic fail! at 27 Dec 2010 04:43:16 PM
i changed from 3 to vodaphone because of bad reception... now it seems that the troubbles have followed me. phone dropps out all the time. internet dosent even work its a pain in the ASS
3813 Someone from NSW thinks vodafone is 10/10 at 27 Dec 2010 04:43:10 PM
My service constantly drops out when I make calls from my prepaid mobile. I have been a customer for 7 years waiting for them to upgrade their service and coverage and am increasingly becoming disgruntled because I have been loyal and patient. I tell others not to join with vodafone if they want good reception and have no previous issues with telstra or optus as I have (home internet problems unrelated to mobile service)
Pull your socks up VODAFONE. Your customers will go elsewhere!
Pull your socks up VODAFONE. Your customers will go elsewhere!
3811 Someone from VIC thinks vodafone is Irrevocable at 27 Dec 2010 04:42:59 PM
Used Vodafone 3 since 2006. Since 2008, Vodafone 3 service in Melbourne has been atrocious. Unable to complete any call with a duration longer than 5 minutes. The network would always reset calls crossing the "Hour". I have bills showing multiple cases of repeated flag fall to same receiving number.
Both my wife (used a Vodafone Blackberry for business) and I left at the end of our our contracts, and will never use Vodafone again.
Both my wife (used a Vodafone Blackberry for business) and I left at the end of our our contracts, and will never use Vodafone again.
3810 Someone from VIC thinks vodafone is very at 27 Dec 2010 04:42:56 PM
I have been a Vodafone customer for the last 6 months,and all i have is trouble with reception,cuts out while talking,problems with internet,like unavilable service or given warnings that i am not connected to internet. Customer service is non existant,last time i called i was put on hold for 1hr45min and hangup without even speaking to anyone.If it was't for the contract, i would change now.
3809 Someone from NSW thinks vodafone is Very! at 27 Dec 2010 04:42:45 PM
Vodaphone, please explain this to me... I am on a $49 a month cap (2 year contract). My mobile phone does not work between the hours of 7am to 4.30pm Monday to Thursday and 7am to 12.10pm on Fridays...EVERY WEEK, due to there being NO coverage at my work, which is not a remote location. How do you jusify charging me over $200 about 3 months ago for the month, claiming that I had gone over my cap??????????
3807 Someone from QLD thinks vodafone is Use Evidence at 27 Dec 2010 04:42:32 PM
Take a photo of your phone the reception it has etc. As an example I just took a picture of my iPhone with only one bar with the calender on so you can see time, date, reception the non existing 3G symbol. It has my desk in the background so they try and get out of it they are going to have a challenge.
The next photo was literally a "No Networks" available warning - classisc!
The next photo was literally a "No Networks" available warning - classisc!
3806 Someone from VIC thinks vodafone is Very fail at 27 Dec 2010 04:42:27 PM
I was a 15 year customer of Vodafone and was, up until the last few years, a happy customer. Then they started by forcing me to accept emailed bills (I need Hardcopy bills for tax purposes) which meant they shifted a small but not inconsiderable cost upon me. Then I started to notice an increase in dropped calls, poor reception, and delayed delivery of SMS and voicemails. Needless to say I paid my way out of my latest contract and moved to Telstra. Telstra have been fantastic: cheaper, far far better coverage, and immediate delivery of voicemails. I won't be returning to Vodafone, and intend to transfer my wife's mobile over to Telstra ASAP.
3805 Someone from NSW thinks vodafone is VERY at 27 Dec 2010 04:42:20 PM
I rarely get reception in my flat - 20 min drive from Sydney CBD. When I do it is minimal. Vodafail indeed. Interesting to read today that these issues are "recent" - since when is recent over 6 months!!!!????
3803 Someone from SA thinks vodafone is FAILLLLLL at 27 Dec 2010 04:42:16 PM
the reception is terrible....i go to a suburb in adelaide which is about 15mins outside of the city just a normal suburb and bam...no reception. pretty much all south of adelaide has no or a little reception, never had this issue with telstra...but telstra had terrible service. however tried to call vodafone the other day and got a 40min wait time, definitely worse than telstra!!
3802 Someone from NSW thinks vodafone is its bullshit at 27 Dec 2010 04:42:10 PM
My phone has the worst reception coverage in existence. It takes atleast 1 hour to get into customer service only to be redirected to another fucking sector. Its ridiculous!
3801 Someone from VIC thinks vodafone is Coverage what coverage???? at 27 Dec 2010 04:42:07 PM
I have vodafone mobile internet, I am lucky when I can conect to get coverage that is only poor, most of the time it is very poor (this is vodafones own classification of coverage). Coverage so weak it won't even bring up google homepage.....And I though dial up was bad! WONT BE RENEWING CONTRACT!
3799 Someone from NSW thinks vodafone is In everyway possible = EPIC FAIL!! at 27 Dec 2010 04:41:53 PM
I have absolutely no reception at work, my phone cuts out and when I called to upgrade they told me I need to pay $600 cancellation fee but the week before I got a letter saying I can upgrade to any Nokia phone or if I wait till March 2011 I can upgrade to an iphone4. When I called customer service loyalty team at 8am on the dot (because thats the time they open), I was still kept on hold for 45mins. I hung up and called back later to be told they are experiencing a high number of calls and they will call me back with the promise I wont lose my place in the queue and then 5 hours later I get a call from someone who couldnt even help me. GO FIGURE!! I guess they have sent 99% of their call centres overseas with little or no training. PATHETIC!!
3798 Someone from NSW thinks vodafone is very at 27 Dec 2010 04:41:41 PM
I keep loosing reception.
3797 Someone from QLD thinks vodafone is POOR COVERAGE at 27 Dec 2010 04:41:40 PM
3796 Someone from NSW thinks vodafone is epic fail at 27 Dec 2010 04:41:37 PM
I joined in March 2010 after being unhappy with the reception and dropout from 3.What makes me very unhappy is that I explained to the salesperson the reason I was leaving 3 and they failed to inform me that they are one in the same now.I need the phone for work but there is absolutely no reception at work and only 1 bar at home I have to roam around the house to try and get some reception.When I complained to vodafone they told me to do all these useless things but nothing worked.I should be allowed to opt out of my contract since the phone is not doing what it is supposed to.
21 Jul 2011 10:46:48 PM: Hey do you have 1 bar of 3G reception? If so you can switch over to 2G and you should get 5 bars.
However, using the internet in 2G mode is significantly slower. On the up side though, your battery will last quite a bit longer.
However, using the internet in 2G mode is significantly slower. On the up side though, your battery will last quite a bit longer.
3795 Someone from SA thinks vodafone is Technically Incompetent at 27 Dec 2010 04:41:27 PM
After purchasing a Nokia n97 on a Vodafone plan I have had nothing but continuous call drop outs (up to 3 - 4 per call at times) over the period of 6 months. I then changed to another model / manufacture of phone believing the n97 was riddled with issues, only to find similar problems but on a slightly less scale. Speaking with Vodafone they were very quick to blame Nokia with their n97 saying that they had know it had issues however continued to sell it even after numerous complaints about it from the client base. Vodafone has extremely poor coverage within the metro area of Adelaide and I would definitely recommend that users not subscribe with them until they can commit to a network upgrade (more points of presence). They are very quick to blame the manufactures without taking a look at their own inadequate infrastructure.
3794 Someone from VIC thinks vodafone is Absolute ****, ****, fill in the blanks yourself at 27 Dec 2010 04:41:18 PM
My wife signed up with Crazy Johns, who use the Vodafone network, in Feb 2010 and has complained several times about the service to no avail, and still has 14 months to go on her contract. The coverage in the Geelong area is, according to the Vodafone map, 100%, but when we visit our Daughter in Lara she has to go outside and stand in the road to get coverage, and even then it's intermittent. Try one of the shopping centres and all she can get is Emergency numbers - what a joke. It's about time we started to fight back at these telco's over their so called 'Great Service', maybe not through a class action, but through a mass court apparance if we all refuse to pay the bills.
More constant publicity is required through all forms of the media until these jerks get their collective acts together.
More constant publicity is required through all forms of the media until these jerks get their collective acts together.
3792 Someone from QLD thinks vodafone is Massive Fail! at 27 Dec 2010 04:41:07 PM
Since moving house I have no reception for 99% of the time. I might get 1 bar, but it still won't let me connect to the internet nor allow me to send/receive calls or texts. I'm paying $80 per month for nothing! Pitty i'm stuck in a contract.
27 Dec 2010 04:44:41 PM: I'm confused - if they don't provide the service, terminate the contract! I don't understand why people just resign themselves to seeing out the contract for crap service!
3790 Someone from NSW thinks vodafone is contemptuously so! at 27 Dec 2010 04:41:01 PM
I live in Coaldale, which is about sixty kilometers south of Sydney. Recently I subscribed to Telstra's broadband network due to the frustration I feel toward the Vodafone network. The situation for me was and still is deplorable. Currently I DO NOT have reception at all when I'm at home. I now use Skype through the Telstra broadband connection to make calls from my mobile, as I'm still on a contract with Vodafone.
In August my sister Rose died. I was at home at the time of her death and out of range of the Vodafone network. My family had no way to contact me to inform me that Rose had died. The situation for me was that if I wanted to make a call using the Vodafone network, I would have to walk a kilometer to the local train station and often wait for a weak signal to make a call, which then would often drop out.
Rose had been dead for two days before I found out what had happened. A friend came over to where I am living and said I should call my family. She told me that she had a call from my other sister Christine telling my friend of what had happened. I was guttered. I asked my friend if I could use her phone and I was able to speak with my family for almost an hour before hanging up. I spoke to Christine for more that an hour without interruption on a different network in exactly the same location I fail to receive a signal from the Vodafone network. I can't help feeling absolute in my contempt for the Vodafone organisation, and any company that use the Vodafone network.
For a telecommunication company Vodafone, in my opinion, have no concept of how important it is to be able to communicate... just ask Larra.
In August my sister Rose died. I was at home at the time of her death and out of range of the Vodafone network. My family had no way to contact me to inform me that Rose had died. The situation for me was that if I wanted to make a call using the Vodafone network, I would have to walk a kilometer to the local train station and often wait for a weak signal to make a call, which then would often drop out.
Rose had been dead for two days before I found out what had happened. A friend came over to where I am living and said I should call my family. She told me that she had a call from my other sister Christine telling my friend of what had happened. I was guttered. I asked my friend if I could use her phone and I was able to speak with my family for almost an hour before hanging up. I spoke to Christine for more that an hour without interruption on a different network in exactly the same location I fail to receive a signal from the Vodafone network. I can't help feeling absolute in my contempt for the Vodafone organisation, and any company that use the Vodafone network.
For a telecommunication company Vodafone, in my opinion, have no concept of how important it is to be able to communicate... just ask Larra.
3789 Someone from NSW thinks vodafone is stealing my money! at 27 Dec 2010 04:40:58 PM
no-one ever explained to me teh difference between extras credit, etc., and what effect my plan had on this. I wasted hundreds until some guy in Big W told me all I can buy is $30. My battery cuts out and the coverage is dismal. I have no reception at my workplace! Goodbye, Vodafaone.
3788 Someone from VIC thinks vodafone is Shocking at 27 Dec 2010 04:40:53 PM
We are in Narre Warren South and were promised broadband reception.
we got squat and were even charged for internet usage as we were outside their zone.
I have canccelled my suscrition and moved to Optus. Three and voadphone deserve each other.
I am so pissed with them
we got squat and were even charged for internet usage as we were outside their zone.
I have canccelled my suscrition and moved to Optus. Three and voadphone deserve each other.
I am so pissed with them
27 Dec 2010 05:17:06 PM: Have the same issue in Berwick 3806 http://www.piperalderman.com.au/vf/
Vodafone Class Action - Piper Alderman
Vodafone Class Action - Piper Alderman
12 Jan 2011 08:03:53 PM: Hi -Piper Alderman
RE:Vodaphone Class Action
Dear Sir/Madam
Thankfully i found your firm ,i would like to be part of the class action.
i have been having serious problems with vodaphone we are in Port Macquarie have terrible reception on the mobile phone (PERSONAL DETAILS REMOVED)
we were promissed coverage which failed and has caused embarresment and loss of business.
most times frustated to the point of anger constantly line dropping out whilst conversing with local& international clients.
in as well to our frustration with Vodaphone with the service they provide.
now there is a major breach of the companies privacy obligations and "unbelievably slack security"
"negligence exposing my family to criminal activity "
Vodaphone staff doing "favours " to criminals to access my details .
Its scary stuff why its in the wrong hands!
Vodaphone has breached The Privacy Act.
Its a gross breach of privacy almost negligent exposure to criminal activity !
our private details accessed on the internet'we are surprised how easily the database could be opened.
"who we contact"
"my date of birth"
My entire call list everyone i had been ringing or even text and the time i spent on the phone is visable !
personal details from vodaphone database.Name ,home address drivers licence ;credit card details. "Unbelievable"
Serious lapse in security by this rogue mobile phone giant.
Now my personal details ,are accessible from any computer globally.
i cant get on to vodaphone as i ring when i have coverage wait for 30 -45 minutes get frustrated and hang up.
its difficult to go to another carrier why i cant transfer the number as its under contract.
they are collecting money from my bank account for services i cant get full benefit.
it appears to me they Vodaphone are collecting money by misleading me and by deception .
i am extremelly pissed of with Vodaphone misleading me into signing a contract with them.
My email was tampered with by some criminal !
our home has had unscrupoulus criminals intimade my family for money!
Kindly respond to this email at (PERSONAL DETAILS REMOVED)
Thanking you in advance
RE:Vodaphone Class Action
Dear Sir/Madam
Thankfully i found your firm ,i would like to be part of the class action.
i have been having serious problems with vodaphone we are in Port Macquarie have terrible reception on the mobile phone (PERSONAL DETAILS REMOVED)
we were promissed coverage which failed and has caused embarresment and loss of business.
most times frustated to the point of anger constantly line dropping out whilst conversing with local& international clients.
in as well to our frustration with Vodaphone with the service they provide.
now there is a major breach of the companies privacy obligations and "unbelievably slack security"
"negligence exposing my family to criminal activity "
Vodaphone staff doing "favours " to criminals to access my details .
Its scary stuff why its in the wrong hands!
Vodaphone has breached The Privacy Act.
Its a gross breach of privacy almost negligent exposure to criminal activity !
our private details accessed on the internet'we are surprised how easily the database could be opened.
"who we contact"
"my date of birth"
My entire call list everyone i had been ringing or even text and the time i spent on the phone is visable !
personal details from vodaphone database.Name ,home address drivers licence ;credit card details. "Unbelievable"
Serious lapse in security by this rogue mobile phone giant.
Now my personal details ,are accessible from any computer globally.
i cant get on to vodaphone as i ring when i have coverage wait for 30 -45 minutes get frustrated and hang up.
its difficult to go to another carrier why i cant transfer the number as its under contract.
they are collecting money from my bank account for services i cant get full benefit.
it appears to me they Vodaphone are collecting money by misleading me and by deception .
i am extremelly pissed of with Vodaphone misleading me into signing a contract with them.
My email was tampered with by some criminal !
our home has had unscrupoulus criminals intimade my family for money!
Kindly respond to this email at (PERSONAL DETAILS REMOVED)
Thanking you in advance
12 Jan 2011 08:11:55 PM: Hi @10:03:53 PM,
We've had to remove your personal details from your reply because this is a public forum. It sounds like your message should probably be sent to Piper Alderman themselves. All the best and we hope your situation improves.
Vodafail.com Team
We've had to remove your personal details from your reply because this is a public forum. It sounds like your message should probably be sent to Piper Alderman themselves. All the best and we hope your situation improves.
Vodafail.com Team
3787 Someone from ACT thinks vodafone is in the minuses!! at 27 Dec 2010 04:40:49 PM
i thought it was where i lived as to why my reception and calls dropped out!! so glad to know that all of australia is experiencing the same annoying problem!!
3785 Someone from SA thinks vodafone is network at 27 Dec 2010 04:40:32 PM
I was with 3 mobile and my contract ended the person in the shop convinced me to sign up with vodaphone. he said that vodaphone would have better signal in the postcode than 3 although i used to get network coverage with 3 mobile and now with vodaphone i have absolutly no network coverage. the most important thing i said to the guy many times was having good signal strength at the places i go. he looked it up and said i would have signal. got home and i have no signal. have been back to the shop many times to try and resolve the issue and i have had no luck, the shop is telling me to ring customer service and i have done that after being on hold for ages they did nothing several times. so my new 2 yr contract is absolutly usesless due to having no network coverage about 90 percent of the time. i have a business to run an the phone is really makingit hard.
3784 Someone from NSW thinks vodafone is Extremely Fail at 27 Dec 2010 04:40:32 PM
I ended up leaving vodafone, very poor coverage, customer service was an absolute zero! It would take more than half an hour just to get to the right department then the friggin call would 'drop'. Call costs were way over the top! Not good enough!
3783 Someone from VIC thinks vodafone is Sick of speaking to MUMBAI at 27 Dec 2010 04:40:29 PM
Have had numerous problems, stemming from call reception problems, drop outs, broadband and internet connections, multiple billing, incorrect billing, dealing with that horro of a voice recognition menu option "LARA" who not only doesn't recognise simple english, doesn't offer options that you need, and drops-out mid-call, then the 40min + wait to speak to some moron in Mumbai or wherever (always Inidian accent) who always says problems are due to some "software" upgrade and "really sorry but nothing I can do about it"...bu115h!t...sick to f'ing death of it. If they are consistently doing software upgrades, perhaps they should spend sometime getting it right before implementing and having to continually fix! The website is just as bad...MyVodasuck would be a better name. I am tearing what little of my hairy I have left waiting for my contract to expire so I can go elsewhere. Oh, almost forgot to mention how crap their shop staff actually are when you try and see them in person...even less helpful than foreign call-centres. YOU SUCK EVERY WAY POSSIBLE Vodafone!!!! ARRrrrrrgggghhhhhh!
3780 Someone from NSW thinks vodafone is Absolutely horrible at 27 Dec 2010 04:40:18 PM
I recently joined vodafone on a 24 month contract, and I badly want to get out of it, I switched over from my opts pre paid with great coverage, to my vodafone cap and every day I have trouble with reception and the Internet speed is so slow! Sometimes I can go a whole day with my phone saying no service and it's quite annoying not being able to use my phone when I want, especially when I pay for an unlimited plan. I don't think I'm getting my money's worth at all.
3778 Someone from QLD thinks vodafone is Epic Fail!!! at 27 Dec 2010 04:40:09 PM
Like everyone else, I would be happy if I could turn on the phone and know that I was going to get coverage and/or no problems accessing the internet from my iPhone. I have a $114 plan with Vodafone and have 10 months left of my contract. After that time ... I won't be sticking around. Epic Fail Vodafail!!!!
27 Dec 2010 04:42:23 PM: Why put up with it - get out of your contract!
3777 Someone from SA thinks vodafone is pathetic at 27 Dec 2010 04:40:07 PM
I was with Vodafone for years. My signal was always crap. After a complaint call and a call to the tio I got out of the contract.
now with telstra next g and I always have full coverage.
now with telstra next g and I always have full coverage.
3774 Someone from ACT thinks vodafone is Big Fail at 27 Dec 2010 04:39:57 PM
Signed a 2 year contract in Nov 2009 and have had nothing but problems since. 2 software reloads and a new handset have made no difference. Call dropouts and no reception in places like Batemans Bay and Narooma. Add to tath the terrible assistance you get when you ring them, and Vodaphone is simply a joke.
My plan was to sit it out til Nov 2012 when my contract would be up. However with this website, maybe something can be done to show Vodaphone they can't offer a service that doesn't actually exist.
The fact they came out on the news tonight and apologised for the bad service shows they know something is wrong.
Looing forward to seeing what happens from here.................
My plan was to sit it out til Nov 2012 when my contract would be up. However with this website, maybe something can be done to show Vodaphone they can't offer a service that doesn't actually exist.
The fact they came out on the news tonight and apologised for the bad service shows they know something is wrong.
Looing forward to seeing what happens from here.................
3773 Someone from QLD thinks vodafone is Constant Dropouts!~ at 27 Dec 2010 04:39:56 PM
I have had my new IPhone on a vodafone plan for only 3 months, but am thoroughly sick of its poor performance. I thought the phone was faulty, until I went into a Vodafone store, and the young lady showed me that she couldn't get network coverage either. In a city of 60,000 people? Disgraceful! Constant "network error messages", sites taking up to 5 minutes or more to load (if at all) and THEN giving an error message, and phone calls that drop out so much that the call either ends itself or I end it in disgust.What the heck am I paying for??!!
3772 Someone from VIC thinks vodafone is Terrible at 27 Dec 2010 04:39:54 PM
Have been with Vodafone for over 6 years, Two months ago, upgraded to a new smart phone , its totally useless . Im an Emergency Service Volunteer and rely on mobile phone coverage,I live in Warrandyte. I am now in a contract that Crazy Johns [Vodafone] wont let me out of. I have never complained before the last two months.I have been a loyal customer to Vodafone. Now, I owe over $1000.oo for NOTHING !All I get now is DROPOUTS after DROPOUTS that have doubled my phone bill. JB, North Warrandyte.
3771 Someone from NSW thinks vodafone is Message sending fail & voicemail fails at 27 Dec 2010 04:39:46 PM
Very poor coverage in inner west of Sydney. I am interstate from family and still yet to recieve picture messages they sent me on Christmas day! Never again vodaphone, contract expiring very soon!
3770 Someone from NSW thinks vodafone is Verry at 27 Dec 2010 04:39:44 PM
Voderphone Has screwed me arroound charged my account with over 1500 $ for no reason i always pay my bills on time and they say they have credited it to be but i fail to see this
also my coverage is so crap people can not ring me with out it dropping out its absolutly rediculose every time i ring voderphone im on the phone for over an hour this is not what i signed up for
also my coverage is so crap people can not ring me with out it dropping out its absolutly rediculose every time i ring voderphone im on the phone for over an hour this is not what i signed up for
3769 Someone from VIC thinks vodafone is service at 27 Dec 2010 04:39:29 PM
3768 Someone from NSW thinks vodafone is useless at 27 Dec 2010 04:39:25 PM
poor coverage!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!paying monthly fees for little or no service for way to long and have now changed networks......i should have done this long before i did.......
3767 Someone from NSW thinks vodafone is Mega fail at 27 Dec 2010 04:39:19 PM
Vodafone you are just shit. Service is shit. Customer service (if that's what you call it) is shit. Your RePs in your shit stores are shit. Your company logo should say Vodashit. Once my contract ceases I am going to remove my sim-card and send it back to you smeared in shit. Lara your automated voice personality sounds really sexy; but I bet in person she looks like shit.
Really hope Arun Sarin (CEO) pulls his finger out of his shit hole and corrects these coverage issues.
Eat a penis Vodafone.
Really hope Arun Sarin (CEO) pulls his finger out of his shit hole and corrects these coverage issues.
Eat a penis Vodafone.
3766 Someone from NSW thinks vodafone is Massive fail at 27 Dec 2010 04:39:04 PM
As I sit here typing on my i-phone( using my wireless Telstra broadband acct) my phone has gone from NoService up to 4 bars and is now sitting on 1 bar.
Does the cell phone tower moved 'cause I haven't!
I have constant drop outs, crap reception and can rarely use my data.
It's not like I live in a remote area. Just south Sydney
vodafone. you fail. Miserably.
Does the cell phone tower moved 'cause I haven't!
I have constant drop outs, crap reception and can rarely use my data.
It's not like I live in a remote area. Just south Sydney
vodafone. you fail. Miserably.
3764 Someone from QLD thinks vodafone is Shithouse at 27 Dec 2010 04:38:20 PM
Can barely get reception where I am, even though I am near an antenna. Have tried multiple phones and nothing works, even others have the same issue.
Then there's the whole issue with the Android OS updates... takes them that long to make the latest update available that it is no longer the "latest"... Pretty piss-poor effort vodafone!
Then there's the whole issue with the Android OS updates... takes them that long to make the latest update available that it is no longer the "latest"... Pretty piss-poor effort vodafone!
3763 Someone from VIC thinks vodafone is at 27 Dec 2010 04:38:19 PM
Vodafone Class Action - Piper Alderman