5114 . Poor reception, drops off in Craigmore, One Tree Hill, and Uleybury. Due to bad signal, battery is lost rapidly trying to connect to cell. Delayed Voicemail and text messages.

Dropped calls, poor reception, delayed MMS/SMS and delayed Voicemail.

Vodafail has agreed to let me out of my contract and just pay the cost of the phone because of the litany of complaints I have made (delayed text msgs, delayed voicemail, broken internet, people calling me and getting a message that the number isn't in use, it goes on and on). Anyhoo, I need to change carriers v soon as I am going on a work trip and missing calls would be very BAD. Vodaphone can't transfer me to the correct department to arrange this because their internal system is down and they can't even transfer internal calls. Ironically, while I was talking to the poor lad on the other end of the line to complain, I had to stand outside my house under a tree and shout so he could hear me because the line was so bad. ARRRGGGH

dropping line, almost no internet on mobile, delayed voicemail, delayed miss calls???, cant talk to customet due to dropping line/holding too long
it's really vodafail

Dropped Calls, Delayed Voicemail, Poor Reception & Slow Data Rates are just the start!

Brisbane Customer's Journal of Calls to Vodaphone

April 2011 - spoke to Vodaphone about problems with coverage & was given 3 x 50% discounts on phone bill
and buy the end of June, 'improvements will be noticed with our upgrades"

Improvements were not noticed, in fact were worse.

1st July 2011 - (Spoke to Affan)
- called about problems and investigation raised & they would contact me in 3 working days.

8th July, 2011(Spoke to Vishal)
- Still no call, So phoned them & they are still looking into problem.
- Can't say what has been done, (if anything) they will call within next 72 hours

11th July, 2011 (Spoke to Feema)
- No Call as yet, they will contact me later today & didn't receive a callback.

12th July, 2011 (Spoke to Parvez)
- Apologise on no call back, they will call be back in 10 mins
- Receive a call 30mins later, apologise on delay in calling me back
- Network team are investigating still, may take another 5 days)
- SMS text sent 5 Hrs later stating:
SMS - "HI, WE'RE STILL WORKING ON THE ISSUE, & WE'LL ADVISE YOU OF ANY CHANGES, THANKS VODAPHONE"

25th July, 2011 (Spoke to Moshan)
- I called them up as no update, gave examples of my problems again will get back to me in 3 to 4 days from Networking engineers

27th July, 2011 (Spoke to Moshan)
*** receive a call from the networking engineer, saying there is no problem, with dropped calls after looking into the problem, i asked about the slow data rate & THE PHONE CALL DROPPED (PHONE HAD 3 BARS & 3G AREA)

- Called back straight away (Spoke to Niltesa) no notes saying anyone had called me, still looking into problem, if the called dropped they'll call in the next 1-2 hours. Requested to speak to a supervisor, they were busy &would call me back within 1 hr.

- Supervisor never called.

28th July, 2011 (spoke to Vishan)
- I called them & recapped problem with ref number and passed into Tech Team

(spoke to Shetal)
- recapped problem again & quoted ref number & would pass me onto the Tech Support Team

(spoke to Geyshea)
- Recapped problem, quoted ref number again, apologise on not getting call back.
- Asked why my phone call dropped out while having 3 bars & 3G , suggested it was the other persons line, i then mentioned i was talking to Vodaphones Tech Engineers who had contacted me stating that there was no problem with their coverage.
- She said need to check some things will call you back.

Receive call from Geyshea (15mins alter) - Changed investigation form investigation to a complaint & would receive
50% discount on next 3 phone bills, Updates in area are being done, so should see results soon.


RESULT - discounted bills for 3 months - coverage problems, dropped calls, slow data rates remain.

WAS IT WORTH IT? - not really, i have better things to do with my time. But wanted to let people aware of this - complain enough & eventually you'll be given a discount because they are aware that their coverage is not good.

We have 2 $79 plans, for this we get late messages (unexplainable) no coverage in certain prime areas(unexplainable) but we do get messages saying its getting better - not for me. I did not think I would ever do this but when the plan has expired I may even give Teeeellllsstraaa a go....

Poor coverage, delayed sms and delayed voicemail.

Not only have I had to put up with the stock standard faults such as calls dropped, 0 reception, poor internet, and delayed texts..but by far the worse is delayed voicemails! I received two notifications of voicemails, each being left on separate days, that had been left FOUR days ago....these voice-mails were from my employer...I missed out on two shifts...that's $400 I missed out on because of you Vodaphone. Also, my friends and family think I'm rude because I don't return their calls or voice-mails - I received a voice-mail today from a message recorded by my brother YESTERDAY..AND my phone never rang nor even recorded receiving a call from him??! Get your act together Vodaphone!

messages arriving 24 hours after the event

What the bloody hell is the use of a VODAFONE Mobile if people can't call you when they need you.

My mobile doesn't ring, it defaults to voicemail. And my voicemail arrives 1 week late. Becuase it defaults to voicemail which arrives late and there is no list of missed call on my register.

To make matters worse, VODAFONE doesn't notify me that their service is not working or if they are compensating customers for the inconvinience. They just pretend everything is working fine.

I have since acquired a TELSTRA pre pay, once my contract with VODAFONE, its GOOD BYE FOREVER ! ! !

I just receied my voice mail today, for message left as far back as 5 days ago.

What makes it worse, I tried calling my mobile no and I can confirm what my callers complain about. My phone doesn't even ring, it automatically defaults to the voicemail, which sadly doesn't work.

Firstly, I kept the grovelling letter from Vodafone Hutchison CEO Nigel Dews form March 3 were he begged for forgiveness for their crap service.
His address is: 40 Mount Street North Sydney, NSW 2060, tel: 133 121.
My advice to all is to bombard him and his office with letters - if you can spare the extra dollars send them by REGISTERED mail to him personally so he'll have to sign for them or at least nominate someone to go and sign for them.
He can't not sign and take delivery because he can't take the risk some may be legitimate business letters.
It's all about inconveniencing him and his rubbish company in the same manner he inconveniences and frustrates us.
Not only do I have a dreadful service in the Berkeley Vale/Fountaindale/Wyong area with constant drop out, late messages and voicemail delays - I sometimes have to drive down the street to make a call - but they have just tried to charge me over $200 for ROAMING during a period I was in Asia and had Data Roaming turned off! In the invoice it had me sending TXT messages every two seconds from 6am!
The useless man in India tried to tell I was supposed to call them to have ROAMING turned off. Like hell! There is even an advisory warning on iPhone 4 to turn off Data Roaming when travelling overseas to avoid high costs.
I travel OS every few months and am no dummy.
We turned of Data Roaming on both our phones the day we left (while sitting on the plane at Sydney Airport) and they can't explain how this has happened.
If I tried to falsely bill someone in my business I would be before the courts charged with FRAUD, but Vodafone are committing a fraud 24/7 by selling a service they can't meet and over-charging customers.
This company sells the sizzle, not the sausage. All we are doing is supporting their marketing via V8 Supercar teams and Formula 1. They are a bullshit company.
My next move: The TIO and hasta la vista Vodafone! Scumbags one and all!

Where do I start. No reception, no data access, delayed voicemail, call failures, message send failures and NO HELP FROM VODAFONE. Had enough! They shouldnt have released such fantastic plans if they are unable to service them. Wishing I never became a vodafone customer!

Same as everyone, Calls drop out, Delayed voicemails, Dont even receieve texts from people alot of the time and worst of all SLOWEST POSSIBLE INTERNET AND NEVER HAVE RECEPTION!!!
I went into a shop after numerous complaints over the phone not getting me anywhere, So they tell me its the sim I have in my phone that is the reason for my extremely low reception (I LIVE IN THE CITY PRETTY MUCH - RECEPTION MOSTLY 1 OR 2 BARS IF IM LUCKY) anyhow, they replace my sim and I get full reception for about 2 weeks and then no doubt after that its back to its usual 1 or 2 bars, I'm pretty much to the point where I am under the impression that I will suffer from these issues for the rest of my contract, This website has made me realize otherwise.

VODAFONE I HATE YOU

Live in the Perth metro area yet- continuous drop out of service, dropped phone calls, delayed voicemail, texts (and especially picture msgs) fail to send, terrible customer service and the free text thing on Sunday is a joke seeing as I get a heap of credit (that I can hardly use due to vodafone failing! I hate being stuck on a plan.

My mother had a Vodafone 365 Day Prepaid Account but was disconnected before the 365 days was up, and lost $30 worth of credit.
Also experienced missing and late messages, call dropouts, and messages along the lines of 'The network is currently busy. Your call cannot be connected.' when trying to call overseas.

Today I decided to switch off my phone (I do this when I am filling up at a petrol station). When I turned my phone back on, I had 10 voicemail messages, from the last 3 days!. I am on Ring Alert and should have received those messages immediately. This happened about 3 or 4 times before. Unbelievable!

no reception and delayed voicemails

After around two years with Vodafone, they've started charging me call time for all of my internet access. Over a period of a month, anytime I am not connected to wi-fi, they are charging me a phone call. On average, it's two six hour phone calls every day for a month. I haven't changed my phone, my plan, my usage, anything. After an hour long phone call, I was told that the large bill was due to increased internet usage. Then the second time I called, after prooving the total in my usage was acceptable with my plan, I had now made too many phone calls, and texts. I've used half an hour of phone calls in a month on a $49 cap and they're saying that's over the limit? I don't think so. I've sent multiple emails through their web form. The first two with no response, the third with a copy paste job about how Vodafone does not make mistakes.

Vodafone, I am now happily with Telstra. No dropped calls, no late voicemail, no slow internet, no douche bag on the phone with no idea about what's going on.

I've wasted hours trying to fix this and Vodafone won't even look at the bill. They just tell me they're not wrong. Awesome attitude, from the top, all the way down.

signal drop outs, call drop outs, delayed voicemail & sms for months. finally cracked it yesterday when on internet banking the sms from my bank to pay a bill took 2.5hrs to come through. then tried logging onto vodafone.com.au to check my account to see what options i have to get out of the last 12 months, and their website failed....

I HATE VODAFONE!!!!! I have been a loyal customer for over 10 years, and they used to be good. The last 12 months there is late voicemails, late text messages, not sending text messages, call dropouts, call failed, internet not working. And you can never get through to customer service, on hold for hours, they over charge me. VODAFONE SUX!!!!

Well... even worst between 2 Vodaphone mobiles indeed.
We thought we could enjoy free calls because of the same operator but instead we have failed calls, bad or no service period, delayed missed calls, and delayed voicemails...

Very generous Dropouts , late voicemail up to a week or so ,,incomprehensive text messages when checking account balance,poo r voice quality.Just about anything that go wrong DOES.

Over the last 3 months I have regularly received visual voicemail up to two days after the voicemail had originally been left. I have attempted to contact vodafone 4 time about this and some basic intermittent , metro adelaide coverage problems with an average hold time of 45 minutes. the longest time spent on hold was over two hours. I am still seeing the issue occur. My phone is mainly used in Mile end and Adelaide's CBD.

Been with them for about 4 months,absolute rubbish. No reception, delayed voicemails didn't receive my $100 credit. So want out of this contract. Can we get out of them since they dont provide the service that they advertised?

I joined up with Vodafone last April and have had some issues with delayed voicemail,intermittently. No missed called alert,just a delayed voicemail either hours or sometimes days late.
2 weeks ago, I had a bigger issue. I suddenly had no reception in my house...for 3 days. I could send and receive text messages, though they were delayed and some never arrived, but could no make or receive calls. At this time I tried all the customer service numbers, but as soon as I indicated that I was having technical difficulties or wished to make a complaint, the call was disconnected. This lack of customer service compounded the problem for me,in a huge way. I went into my local Vodafone store and was told,in the nicest possible way, that they could do nothing.
I work in the emergency services and need to be contactable at all times. I don't have a landline as I work shifts and its just easier if I can be contacted on a single number. I missed several calls for overtime that resulted in me losing a lot of money. So not only was I not receiving the service I was paying for, but the company has cost me a lot in missed earnings.
When I could finally get through to the service department and was told that my problem would be looked into.By this time my phone was working inside again, so of course they found there was no problem.
Yesterday, the same thing happened and when I called the technical department (on someone elses phone so it wasn't a free call) I was told to switch over to the 2G network. This seemed to fix the problem, but I'm not really satisfied as I have to keep swapping over when I'm home and if I forget, my phone is out of commission.
All I want is to get out of my contract. I feel that I have upheld my side of the contract by paying my bill, but I am not being provided with the service I'm paying for, so in my opinion Vodafone is in breach of their side of the contract. Of course its not as easy as this, these companies protect themselves with little thought to the lack of service and inconvenience to their customers.

Calls constantly dropping out, messages, both text and voice, being received up to two days late, just infuriating!

Crap data speeds, virtually no 3G coverage in SW Brisbane, delayed messages, Delayed voicemail, dropped calls, failed text messages. I waiting 90 minutes on hold to customer care, operator answered then call dropped, like they hung up on me. Complaint now lodged with TIO as i think 90 minutes on the phone to only be disconnected is a fair and reasonable attempt to fix my problems. How come when Lara asks "is it for the number your calling on?" they cant identify my number and call me back?? Fail cant wait to get out of there

both my partner and I are vodafail customers and we are counting the days for when our contracts are unincumbered. We have and still do put up with pretty much every topic on this website. Delayed SMS and just fails to send, drop outs at approximately 10 each per day and one of the most frustrating when you work for yourself....delayed voicemail (some by several days). Never good for business followups. Very happy there is a website built for venting. Vodafone is akin to the same service provided by the old analogue 018 numbers (if anyone can remember that long ago!) Pathetic and so 1990's!

My Vodafone phone is both a personal and work phone. Over the last year I've had numerous calls drop out plus voicemail message notifications delayed. I have just started a new job which requires me to be out of the office most of the day. It is extremely frustrating when suppliers and collegues are unable to contact me due to a lack of coverage even though I do the majority of my work in Melbourne CBD. Over the last week my mobile phone has been my main source of contact. I have been running an event and my key suppliers have been unable to contact me or their voice and text messages have been coming through at least an hour late. I also used to have Vodafone internet however I left them at the end of my contract due to a lack of reception. I was never able to download music, movies or even photos on Facebook. I also could never use Skype to talk to friends and family overseas. I'm now looking to break my contract and find another supplier however I'm concerned that Vodafone will charge me even though they haven't met their carrier obligations.

I used to be a loyal Vodafone customer. I've been with them since the 90's and i'm afraid i have to start looking for a new provider.
Here's my tale.

I picked up an iphone 3GS particularly for 3G data access and particularly liked the fact that Voda offered free tethering so i could use it as a 3G modem when i am out in the field. Data has never been particularly fast, but i wasn't concerned. Since about mid 2010 though, data access on my iphone has been extremely slow and sometimes non-existent. Complained back then, no outcome.
September, went to NZ and used data to get Ski reports. The data access was much better there, and i used a fair bit. Happy to pay the bill, but got a call after i got back telling me i had to make a part payment on my phone bill to cover the excess. The operator was rude and persistent, quoting contract clauses to me. Naturally i told them to piss off and i paid it on my normal bill date. That made me angry. I got an apologetic phone call a week later, but the guy still wanted me to pre-pay. Ha ha very funny.
A few weeks later in October, my wife had a baby. Out of 30 SMS's that i sent after the birth, 5 reached their recipients, so a lot of my closest friends were put out when "i forgot them". Data access still slow, useless most times. Missing and late voicemails, SMS's etc. Complained again, was told it was my phone.
Shortly after, i dropped the phone, it broke so i claimed on insurance. Relatively painless process, except the store refused my request for a loan phone (even when i pointed out the ACCC finding) and it took a month to come back as a refurb unit. Lucky i was able to borrow an old phone from a mate. Interestingly, i had the same problems with voicemails and data once it came back Now, the phone has failed within the 3 months insurance warranty. Won't power on. I've made calls to Marsh (Voda insurance), the Voda call centre (useless), and 3 trips to stores and everyone is bouncing me to someone else and won't take the phone. One of the stores even bounced me to another store because they had no logins to their systems due to the 24 hour password changes after the privacy leak. Not to mention i can't get my bills from the links they email me so i have no opportunity to check them. I was charged a weird amount last month and i can't see the bill to make sure that i'm not being overcharged.
Another interesting thing is that the guy at the store i was last at mentioned that if i turn 3G off on the iphone, it works better. Isn't 3G kinda the point of a decent data network these days?

So, i think the TIO is my next stop. I would rather allow vodafone to sort this out, but they don't seem to want to and i can't think of anything worse than to spend another 2 hours waiting on hold again.

i had a phone on a pre paid plan with vodafone for about 4 years and then when i first got the phone it was brand new but even as soon as i got it i found trouble with service coverage everywhere that i went and if i did have reception it would only be a maximum of 1 - 2 bars out of 6 but whenever i would have limited service like calls to 000 i would have full bars which led to poor reception calls dropping out texts arriving late sometimes up to three weeks late voicemails and notificATIONS of missed calls arriving late as well it suked because it affected my relationships with friends, work colleagus and family due to the fact that they just werent able to reach me due to vodafones extremely poor services

I receive missed calls and then its not until about 4 hours later i get the msg saying 1 new voicemail. When i open the voicemail it doesnt load up until about 30mins of having it open..
And overall i have poor reception everywhere i go... i live in the hills and i know its harder to get reception up there but i switched from 3 to vodafone because vodafone assured me they had better service and now when i look at my old 3 phone i always have more reception on it.
I also have people telling me they have been trying to call me and it says my phone has been switched off or its engaged and iv been sitting right next to my phone and nothing has come up at all... Very frustrating!!!!

Massieve network issues, delayed voicemail and SMS messages. Call drop off. I finally got in contact with the customer service after hours waiting on the phone and advised that there's no service is available in my area and they are unable to perform even a trouble shoot. I'm so sick of this situation and I have two mobile connections and pay over $100 per month for a service that I do not receive. The reason that I cannot disconnect is about another 10 months left on the contract tht I signed.

5 drop outs in half an hour
1 bar of reception for most of the day
delayed voicemail
failed text
LARA is a frustrating robot who I want to swear at very loudly, even a foreign call centre attendent who doesn't speak English would be better than a robot!

poor reception sometimes none at all, late messages sometimes 4 days!

I sent a MMS two days ago to my wifes phone and she just got it this morning, i then rang Vodafone to speak to them about why the internet didnt work on her iphone and it took 35mins before someone would answer....in saying that the person supposedly fixed the issue!!

I have delayed voicemail, no network coverage at times even when I am in CBD, my calls regularly drop out or last no longer than 2 mins and when I complained to Vodafone, after waiting for 6 hours for them to call me back, my mobile dropped out just after I launched into my complaint! Customer service of course did not bother to ring back. So not only do I have numerous Vodafone problems, I can't even contact them to complain about it. We recently moved and have no home line and I am so dependent on my mobile, yet everyday, it fails me. Driving me to have high blood pressure!

poor coverage and slow data for months, delayed voicemail and delayed sms (this caused me lotgs of heaqdaches for my work)services limited even though bill paid and still limited, cant log on to website anymore. not going to be bother ringing customer service. As soon as my contract is over in a few months I am outta there and NEVER to be back again. Best way to complain.

Hi I can't wait till both our contract's run out in 2 months, for the past nearly 2 years, it has been constant drop outs, and lack of coverage. When visiting Lancefield/Romsey there is no coverage. When I complained to some locals, they said "you aren't with Vodafone are you? It doesn't work here"
As I'm going to be visiting there regularly this year I can't wait until I can go with someone else who offers a decent service for the $$ we pay. Also had problems with late voicemails & texts, and when signing up got a 10% discount on the contract, with 2 months free, this has never happened, gave up being on hold and talking to several different people who all promised to fix our account, never have got the 2 free months, and no 10% discount. Absolutely hopeless. Think we might have to go back to Telstra, they are rip offs but at least you get the service you expect.

Both my wife and myself have Vodafail unlimited mobile accounts and are sick of late sms messages,Voice messages arriving days after they are left for us then you have to eat humble pie when you call back the person who left the message for you. This service has cost myself clientel and is unexceptable.When we finally got through to the service area and spoke to human not LARA the robot run around girl we were told what it would cost to leave Vodafail to which i asked is that dolars or Indian Rubles. Fix your problems Vodafoe or release people with realistic termination fees.

Since i signed up on contract my calls are always dropping out, i receive delayed voicemail and messages. I want out! I struggle to get more than 2 bars or reception.

I'm a doctor and have a 24month iphone 4 contract with vodafone. There are no pagers available so the hospital is reliant on my mobile to contact me. The coverage inside the hospital fluctuates and so when I am in the centre of the hospital there is no signal. This week I had 2 calls from nurses 30min apart about an increasingly distressed patient. I was not notified of their call and received a voicemail alert 30min after the patient died from cardiorespiratory arrest. I have been troubled with dropped calls and delayed voicemail alerts since signing my contract in September 2010.

having been with vodafone for over 15years its time to tick tock to my end of contract and go elsewhere! Actually may have been with them since they started! Too loyal and I've had enough! Reception no matter what phone Ive used has worsened as has retrieving my voicemail. customer service isnt any better, you ring and are held for an eternity then given suggestions that have no solution to your dilemma. Person to person customer service has gone downhill a million miles a minute as theyre all young..busy texting and chatting to friends while your standing there waiting to be noticed. Then its like you've interrupted their plans and are spoken to in a tone that deserves a slap! Reception is definately the worst.My husband is with Optus and he stands in the same spot I do and has full bars on his and I have drop out.(again regardless what phone Im using!) Friends with Telstra..same story, they have endless bars of reception ..I dont. Sick of it. Im done and Im leaving!

FYI My Complaint below - I lodged this complaint approx 10-12 days ago - I also refered the matter to the TIO - Now My Wife and I have been approved to leave our contracts with 18 months to go with no termination fees - I told V I was going to the TIO and they didnt care - Made me get a new sim / do a so called investigation - during this process they called and said you can leave your contract at no cost -

Date of complaint: 12/01/2011 9:02:34 AM
Complaint: ONLINE ENTRY BY COMPLAINANT

Complaint Type: A telephone service
The complainant is the account holder
Member Name: Vodafone
Date of complaint: quite some time
Disputed Amount:
$
COMP CLAIMS:
n short I am a disgruntled Vodafone customer after using the service for more than 6 years. After my relentless attempts to contact Vodafone customer support to resolve my issues (the usual dropped calls, no reception, no 3G and delayed voicemail & text messages)

everytime i ring wait for min of 45 min on hold then i expalinmy story - they transfer me between departments and each time im on hold any where up to 25 minutes.

Where I live in my local area I have NO coverage what so ever on my phone - at home my i-phone 3G sits in no service or searching. Any where I travel in my local arera nothing changes - Im a account manager and rely heavily on my phone - i can travel to a number of locations in newcastl;e and get NO COVERAGE - also i have a young family and expecting a baby - i can not go with out a phone
MEMBER'S RESPONSE:
My 1st call to vodafone being on hold for 1 hour - telling my story to customer service - they transfered me to techincal support - i waited 25 minutes to get to them and they had no idea why i was transferedc to them - so i had to explain my whole story again - They said to termoinate contract would cost $460 S I HAVE 8 MONTHS LEFT ON contract - Why should I pay for a service carrier to which im not getting any service for what Im paying for?? They toild me to go to a store and do a sim swap and credit 1 month bill - big deal $70... I attended a store swapped my sim and NOTHING Has chanGED - IT ALL STALL TATICS - they in struct me to check setting on my phone - turn it on / off - nothing has improved
RESOLUTION SOUGHT:
I can not go Any longer with out a phone - I want the provider to rescind my termination fee - allow me to change carriers ASAP and NOT PAY a termination fee. I want to port my phone number to the new carrier. At the time I signed this contract I paid $200 extra for the 32 gig 3g i-phone - I want to take this phone to my new carrier - Also I want vodafone to do the same for my wife who is A VODAFONE CUSTOMER in the exact same situation - wave her termination fees. I dont want to dealh vodafone

Numerous calls lost whilst chatting
when updating (top up) of wireless broadband - poor connection
at times no connection at all
Whilst on internet downloading - internet drops out
delayed voicemail on mobile
overcharged mobile and cannot get response from services provided - very disappointed.

Almost every time I am on the phone my call drops out, then I get lumped with a larger bill when I to pay for a new connection fee. I am constantly calling people back same as others. Not only that, I get "call failed" all the time geez what's going to happen if there is an emergency hmmmm??? I also get delayed voicemail sometimes 3 days later. This is just ridiculous service and I cannot leave because I am still in contract and stuff that I shouldn't have to pay to get out of this. Hello Optus!

no reception, dropped calls, delayed sms, delayed voicemail

constant "no service"
delayed text sent from my phone to other people
delayed voicemail received
extremely poor reception
fail company all round.

Couldnt load facebook anymore, it stopped working a few months ago, but could still load other sites, went in store to complain and they said it was my sim, well ive had this new sim a week and still cant load facebook!!! now it takes a million years to even load google or hotmail. ughhhh so frustrated.
also cant get reception anywhere except my house, BUT even though it says full reception here the calls are still constantly dropping out.
also i get delayed voicemails and when people text me sometimes i get the same text about 3 times i a row. its happened alot lately.
they have changed my My vodafone password without telling me so now i cant log on there
get texts saying i have a voicemail when my phone was sitting next to me and never rang

bad reception ALWAYS, delayed voicemail, delayed texts, the frequent "no service"...GRRRR!

My vodaphone causes dropped calls, no reception and delayed voicemail messages

dropped calls, no reception,and delayed voicemail messages... this has caused me much personal pain as I did not recieve important messages or phone calls

Have been a Vodafone customer for just over a month. Experiencing many dropped calls, poor internet service (3G), delayed voicemails. Should have chosen another company.

vociemails and sms arrive late by hours or days and at times not at all. Given I am applying for jobs at the moment this is unacceptable.

I constantly get voicemails several days after they ahve been left or NOT at all!

We live in North Lakes QLD, 25km from Brisbane City (not central QLD).10year old suburb that is exploding in population and has 13000 people now and is expected to have 25000. Vodafail has never had good reception. We have both mobiles with Vodafone and wireless broadband. We had contunial drop out and nil service with our broadband and eventually got is disconnected but had to wait out our 12month contract. We have now served 18months of a 24month contract and we are soooo done.
We reported bad service levels and recption to the North Lakes store on several occassion and throughout this period and of course no action. Went back recently and got given a phone number - 1300650410 to get our phone disconnected. Called 10days ago (60mins on hold) and they took all details and tried to say the coverage map says its okay. Well from India it would look good but how about you come stand in my loungeroom and make a call. Continuous drop out, nil service, missed calls, late voicemails and it goes on. They said they will investigate and get back within 72hrs. 264hrs later and guess what? no call! My wife called today at 1530 to see what was happening, 30mins to get hold of someone, then 5mins to go through notes. They acknowledged there was a technical issue in the area (really!)and they would be upgrading the area. They told us that 4yrs ago when we moved here. Transfered to cancellation department where she was onhold for 2hrs. Phone call was answered and immediately cut off. Called back, waited 30mins, spoke to another peron, explained I wanted to speak to someone now and not be placed on hold again, so I was put on hold then transferred to another line that rang and rang and rang for 80mins. Meanwhile my husband called them at 1830 tonight on another phone. My wife is still holding and on the phone since 1530. 30mins later my husband got "Shakeil". Obviously blew my stack at him and explained the events of today and last week. He was very very sorry! and said he would have someone from the cancellation team call me within 24-48hrs... Well Shakeil, I have heard all this before. He promised he would email the team leader direct, send a text message to my wifes phone(which has no reception) confirming the call back booking.... I can tell you know we have never ever been so angry, frustrated and annoyed in all our lives. Thats about 5hrs of my life that we will never get back. This has led me to consume upwards of 5 beers so far tonight and waste a crap load of money on calls waiting to be answered.
I hope Shakeil can live up to his promise, cause if we don't get a call in 24-48hrs to approv the cancellation of our service, there will be trouble!

In short I am a disgruntled Vodafone customer after using the service for more than 6 years. After my relentless attempts to contact Vodafone customer support to resolve my issues (the usual dropped calls, no reception, poor battery life and delayed voicemail messages) I have no choice but to search for a new carrier.

Just today 6th Jan 2011 - I called vodafone call centre 1st 3 times was cut off afer 30 mins each on hold - the 4th call went for 1hour 20mins. I complained about my famous "no service / searching" on my apple i-phone - Ihave 8 months remaining on my contract and all they can say is - Oh sorry sir - we are always upgrading our towers (6 years you told me this) and I will credit your bill this month - Big Woop$69 !!

Now they want to do a investigation to confirm the service / newtwork is fine in my area which goes for 2 weeks before they decide weather or not I can leave with out termination fees.

Its been 6 years thousands of $$$ Im sure you can spot me $500 and let me leave for good.

probally 6 out of ten of my calls i make i get "call failed".
i get late voicemails and late texts and my internet is sooooo slow.
seeing as i dont have internet on my laptop i rely on my iphone to tether it to the computer or use the internet on there but it is so DAMN SLOW that it often times out.
I AM AN ANGRY MAN!

Ive been trying for the last 2 days to get a credit check, only to be told to call back later as they are experiencing technical issues...
This on top of delayed voicemail msgs, lost signal and no missed calls registering. I have tried to call Customer Care countless times (and am sure Im being transferred overseas) Have been waiting for a "team leader" to call me back for the last 2 months..!!

As per all the others, really bad receptioncountry wide, dropped calls, late messages etc. Just a total dead loss.

* No reception in the middle of the CBD, meaning I can't use my phone at work
* No 3G coverage in the middle of the CBD
* Late messages (over 6 hours late)
* Calls drop out
... All in all.... Not worth the money I'm paying!
Been a customer with Vodafone for over 8 years. This is very disappointing.

Two weeks into my contract phone drops out, late messages,and when tried to contact customer care could not speak to anyone about this problem due to service kept dropping out on me.This is very frustrating

Delayed Voicemail and SMS. Internet works when it wants. I only joined 3 months ago and still have 21 months remaining. Just calling for a general billing enq takes 30 mins on the phone

I was recently given the IPhone 4 as a gift but it's on a Vodafone plan which is cheaper than the other phone providers and now I know why. The signal is terrible, the phone breaks up everywhere, and I live in the Gold Coast - it's not as though its the outback! I am unfortunately locked into this plan for 24 months and don't want to pay for 2 years of bad coverage; very slow internet (when it works) and delayed voicemail. The chances of getting out of this plan seem very slim. I would be willing to pay higher phone bills for a better service. Thanks for setting this up - it's scary to see how many disgruntled customers there are.

HD DESIRE - 65 unlimited plan.

Vodaphone discovered a new way to limit my unlimited plan - give crap coverage, call dropouts, delayed voicemail, delayed sms, patchy internet speeds.

My bars go from 3 down to 2 down to 1 and then no service - wihtout changing postion in a matter of 4 seconds - WTF.

I have had my new apple iphone with vodafone for 6 months. i have had nothing but trouble. Constant Drop outs, Loss of Network, No reception, receiving pxt messages sometimes takes 3-4 days from when they are sent to me and that is if i receive them at all! I have delayed voicemail normally approx by 8 hours! It is absolutely ridiculous. I contacted Vodafone in October last year and they told me that all of the trouble was because they were merging with another provider and that it would take some time to amalgamate all of the towers but that once it had happened it would all be better! I'm still waiting!!!!!!! Worst frustration is that being up the river over xmas and new year i had no phone reception what so ever, yet all of my family who are with numerous other providers had full recepion from each of the providers! Vodafone are supposed to be one of the biggest phone companies in Australia and yet all these dramas just never seem to get fixed. I AM OVER IT! I will be changing as soon as my contract is up! I'm counting down the days.

Very slow data usage - slow application usage ie facebook, safari/online usage, delayed text messages, delayed voicemail, calls dropping out and low quality connection during calls

24 month contract with iPhone 4. Lost calls, no voicemail, late voicemail, no 3G Internet, unable to reach customer support, if I do reach customer support it takes well over an hour, then it takes me half an hour to explain faults and they put me on hold, and mysteriously the call ends. Pathetic! I run an upholstery business, with my mobile as contact number, and have lost a lot of prospective customers. Vodafone have let us down!

Constant failed reception, Internet dropouts, delayed sent messages, delayed received messages, delayed voicemail, incorrect account balance bills, overcharging, incompetent customer service. I have had people try to ring my mobile and it will go straight through to message bank, my phone won't even ring and it will have full reception. Vodafone is an embarrassment to themselves and will no longer benefit from my customer loyalty. Nor anyone else's if I can help it.

Just like everyone else. Poor service, delayed text messages, delayed voicemail messages, cotinuing dropping out calls, can't even connect calls most of the time. I live in Cronulla, Sydney. Vodafone is no help, they come up with the same story about upgrading the towers that they've been using for the past 12 months. I want out of my contract with Vodafone.

Since vodafone joined with 3 there have been nothing but hassles I have been with vodafone for some time and every direction i turn i either get no network coverage or late messages. As i require my phone for work purposes also there tends to be a lapse in time between messages and calls. I did have hassles previoulsy and they were rectified but that took alot of discussion but were fixed the above have not

drop calls, late messages, no reception slow USB connection.
Also paid $90 for new battery and charger last week but found out now that this is their fault, arghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh.

In the year I was with Vodafone, as well as dropped calls lack of reception in Sydney CBD and lower North shore, as well as delayed voicemails, I was also cut off twice for spending too much. Even though I have never missed a payment (at Vodafone or at my previous provider) I started receiving threatening texts and automated messages that I had spent too much. When I called and explained I was OS for work (even though I had alerted them b4 I left) I was told this didn't matter and I had to pay immediately or be cut off. I explained that I had jus paid the last month's bill so surely I had another month before this new amount was due. They said it had to be paid immediately. I succumbed (as i could not lose my mobile while OS on my business trip) and asked them to email me the invoice asi would pay it immediately. They then told me that billing was autmated so they could not send me the invoice, I would need to wait to 2 weeks. I told them thati thought this was extortion - you can't just ring and demand payment - sending an invoice was standard business practice. I told them I wouldn't pay unti the sent me the invoice. So they hung up on me and cut me off. This happened on Two separate occasions. I rang and Emailed a number of times - and was relatedly told this was standard practice, I never ever received an apology. When my contact expired I tried leave immediately and got told romps a $50 unlock fee even though I had just spent a year paying off the phone. At that stage I just had to leave. Beware the fancy advertising - this company is a joke.

Today I received a MMS my boyfriend sent me 6 days ago and yesterday I received a MMS my friend sent to me Christmas day! Yesterday I also go a text for someone else's account???? Seems Vodafones system is crashing.....

I was with Vodafone a few years ago and everything was fine. I switched to Three for a couple of years and no problems either. August this year I switched back to Vodafone to take advantage of a 'great' offer and based on my previous good experience. Oh how wrong was I. I have had nothing but poor reception, call drop outs,late messages etc. and now I know I am not alone. Bring on the Class Action and lets bring this mess to an end Now.

I am getting tired of not receiving messages on the day they are sent to me or when I send a message to people they don't receive them until days later. SMS is supposed to be quick but with over a 24 hour receivable time I don't think this is very satisfactory. Get your act together vodafone and fix the problems.

Im a happy Vodafone customer and they have helped me in solve all my issues. But what i don't understand is that when i first saw this website the dude that made this i think his name is Adam or whatever said

"In short I am a disgruntled Vodafone customer after using the service for less than 6 weeks. After my relentless attempts to contact Vodafone customer support to resolve my issues (the usual dropped calls, no reception, poor battery life and delayed voicemail messages) I have no choice but to create a website to express my dissatisfaction to the world"

I get how vodafone is responsible for dropped calls, no reception and delayed voicemail. But for someone of his intelligence and for a so called software developer i don't know how he can say poor battery life is a fault by vodafone. Does he mean that Vodafone sents out some signal to make the phone use more battery power? Poor battery life is caused by the manufacturer! As for the coverage map on this website, HAHAHAHAHA what a joke!! True the Vodafone coverage checker isn't the greatest but that doesn't mean the one on this is any better. Just now i was able to enter in several post codes and say the reception was 100% and 0 dropped calls. Oh and the message saying your ip is blocked for spamming purposes. Hahaha just takes 2min to get a new ip.

I just can't believe how stupid some people are. I was at a store today checking up my plan. Sadly the system was down. But it came to my surprise at how stupid some people in this country really are. I saw a stupid lady blaming the sales rep like it was her fault the systems were down and its people like her that are causing problems. Seriously to all the keyboard warriors that spend time on this stupid website complaining about their service, if you have the brains then instead of wasting time here just call the telco ombudsman. Heres the website even
http://www.tio.com.au/
Soo simple. But im sure people just want to sit here and continue complaining. So how about instead of sitting on this poorly made website, you get ur lazy ass to a land line phone, and call the telco ombudsman. Why dont you go on and join up with Telstra the number 1 telco provider in AUS??? You will see that their complaints line is longer than their service line and dont get surprised when they charge you thousands of dollars for their service.

I been paying $114 a month unlimited cap almost 2 years now and been with voda for over 6 years and ever since i have used a iphone and android phone from vodafone ofcourse i get the usual late messages dropped calls, cant call or recieve. NO BLOODY 3G WTF? i pay $114 and 2gig of 3G i dont even use... wtf is Edge network i pay for 3G, i called voda 3 times they make me stay on the fone for over an hour NO LIE, i wanted a new phone from them thinking my fones faulty they ddint give it, im hoping to move to telstra end of my contract stuff voda

Late messages sent and recieved.
Late voicemail sent and recieved.
Phone calls not connected properly.
Wait minutes for calls to connect.
Phone calls not even recieved at all. ie. people call but the phone doesnt notice.

Constant drop out of calls.
Constant drop out of calls.
Constant drop out of calls.
Very late voicemail.
Even when there is full 3g and signal there is often limited internet use.
10year custom yet no loyalty scheme...

dropped calls, late messages like 24 to 72hrs later, some people dont even get my messages or i wont get theres till days later..poor support lack of reception mid you living in brisbane and optus and telstra has full service i have 1 bar then drops... there only after our money and dont care about the quality of service...went for too long now...wake up stupid vodafone you rip offs....

vodafone is just useless, i live in southbnank in Melbourne 5 mins walk from the CBD, i get calls dropping out, if any coverage at all, late messages and extreamlly poor customer service! i also use vodafone WI-FI and just the same, i can never get on the net!!!

i would love the chance to cancell my contracts and go to another provider
as i am not getting the services i pay for!

Delayed voicemails, delayed mms and blackspots everywhere
which results in coverage dropping out when on calls.
Please vodafone fix this problem!!

We (when I say we, I mean 3 of us who are all with vodafone under the same roof) live at the top of Western Australia in Kununurra. Vodafone almost always gives us great full bar reception. For the past 2 weeks we have been lucky to even get one bar, delayed voicemails, txt msgs etc. Not only did they charge me $1200 for a phone bill but they made me pay it twice as it did not show up on their records as paid. Then when contacting customer care (who was somewhere in India might I add) he said he could not reimburse me my second payment of $1200 it would go into credit instead... so $2400 wasted on them just in time for Christmas!

i am receiving text messages 5-5 hours later only from VODAFONE numbers.. delayed voicemail messages only from VODAFONE numbers... vodavone just fail... ive onyl started having these problems when i went on a plan contract almost a year ago. i never had this problem on prepaid with vodafone. its pathetic you pay for a serfvice u expect a service. they gave me a dodgey and faulty phone on the first contract. which resulted in going back to vodafone 4 times for repairs and once i had enough i contacted the ombusdman and finally got a new phone. i always spoke highly of vodafone but now, i doubt it very much and cannot get out of my contract. let alone let me change my number bcoz of personal problems. only way i an change my number is if i pay my contract out. wtf!!! vodafone you are a big dissapointment now!!

2 Contracts, (1 Phone and 1 mobile internet)
1 problem, neither work properly
*regular call and data dropouts
*"No Service" in service areas
*garbled noise during calls
*weak signal, very slow internet
*very late messages
*incoming messages repeated up to 5 times
*Neither phone NOR computer will send emails through Vodacrap
*screen freezes (may be iPhone??)
*Many Call centre staff lie and deny problems with servers
The list goes on, how long have you got?

Constant drop outs. Absolutely CRAP 3G coverage. Delayed voicemail plus I was on hold to customer service for 2 hours. They then said to me my first month would be free but when I got my first bill they had still charged me.

the usual dropped calls, no reception...EVER!, poor battery life and delayed voicemail messages...
AS WELL AS; shocking customer service, a complete disinterest in the customers.
Constant overdue accounts because they are too lazy to reprocess credit cards... they try once and assume my card has been rejected! I am sick of the inconvenience of having to get on the phone with the every bloody month!
Cant even understand what the person on the other side of the phone is saying to you half the time.
I have been waiting for my phone o be unlocked for weeks now! and all they can say is there is nothing we can do! AND!!! they charge a fee to unlock it... Optus doesn't.
I have been with Vodafone for 10 years and this is the last... as soon as my contract is up I am moving over to another carrier. I AM SO SICK OF VODAFONE!

Until today I thought delayed voicemail, no coverage in shopping centers, multiple failed mms', failed txt balance updates etc were all normal parts of the Vodafone service. I can't believe how used to these problems I had become! I guess it's just easier to accept them than to ring their call center to have the problems resolved. They are utterly hopeless.

we are suffering no signal poor signal dropouts all the time late voicemail messages not good enough conrad and joy

Missed mesaages, day late messages, full bars for reception until you use the internet then drops to 1 bar and is slow as a wet week... VODAFONE EPIC FAILURE

I have been a happy customer of Vodafone for quite some time now. Was with Optus before and never had ANY reception, regardless of where I was. My problems with Vodafone only started a few weeks ago, where lost network keeps showing up on my iPhone. But have experience delayed voicemails from the start. There should be no reasons for this to happen.

once you go off the highways the reception just dies, we live 6km off the newell hwy and get bugger all yet head to town and its full service and this is for both mobile phone and broadband. Both my husband and I missed out on jobs at the silos for the grain harvest due to poor or no reception as well as delayed voicemail msgs, At one stage txt msgs were coming over 24 hous later ... DISGUSTING!!

once you go off the highways the reception just dies, we live 6km off the newell hwy and get bugger all yet head to town and its full service and this is for both mobile phone and broadband. Both my husband and I missed out on jobs at the silos for the grain harvest due to poor or no reception as well as delayed voicemail msgs, At one stage txt msgs were coming over 24 hous later ... DISGUSTING!!

once you go off the highways the reception just dies, we live 6km off the newell hwy and get bugger all yet head to town and its full service and this is for both mobile phone and broadband. Both my husband and I missed out on jobs at the silos for the grain harvest due to poor or no reception as well as delayed voicemail msgs, At one stage txt msgs were coming over 24 hous later ... DISGUSTING!!

So over delayed voicemail and can never get through to the custom care!! shit service vodaphone...!

I've had a 24 month contract with vodafone for 18 months. Over this period, I have had regular call drop outs, no reception coverage in metropolitan areas in and around Sydney, late voicemail messages (by up to 3 days), failed text messages almost daily and unreceived messages.
I called Vodafone to see what was going on and after 50 minutes I finally got through to someone in an Indian call centre who said they would transfer me to someone in technical support to check my network coverage. I waited another 35 minutes to be transferred, before giving up since no one took the call.
The second time I called I asked for the payout figure on my account since I was sick to death of all the network issues and I was told that i couldnt cancel my account without paying $600 exit fee despite the fact that the vodafone service was not living up to the services stated in my contract. I am less than impressed by vodafone's breach of contract and denial of any wrong doing and of the unhelpful service I received when calling for assistance.