I LOVE VODAFONE.........it is a great company

Used to be able to send picture messages on an old Nokia. Upgrade to a HTC and it's a no go in Katherine but worked in Darwin. Until it stopped working in Darwin. And wouldn't work in Brisbane or the Gold Coast. 2 emails sent, finally got a reply to call technical service. They hung up on me after 45 mins, called to complain, funnily enough they never answered. Seriously, how hard can it be?

We're in cyclone season in Darwin and I'm on call in the event of a cyclone. Unfortunately Vodafone network goes offline during even minor storms. First call to customer service basically blamed me for living in Darwin. 2nd call ended with me on hold for 2.5hrs before they hung up on me. 3rd call had me on hold for another 2hrs and no result. 4th call had me on hold for 1.5hrs, Vodafone agreed to waive my bill for my two phones for three months, still shitty coverage.
5th call was to telecommunications onbudsman. Vodafone call me and get stuck into me for not trying harder with their customer service people.
Last call was to Telstra to change carrier.

I have vodafail as Internet I was told no problem with coverage and can only access on a good day on the back verandah of my house. I am trying to start a new buisness and need to be on line 24/7 constant drop outs or verry poor conection nothing better. NT Darwin Rural. bullshit.

Delayed voicemails, delayed mms and blackspots everywhere
which results in coverage dropping out when on calls.
Please vodafone fix this problem!!

My husband says he doesn't get reception in the pub. Of course I thought that was crap until he made me go into the pub to confirm that his reception does drop out immediately. I thought it might be a conspiracy thought up by a clever pub owner who has worked out a way to scramble the signal, but no, it was just good old Vodafone. I can't even make calls inside my house!

We have three mobile phones in our family and we have switched them all to Vodafone. The reception is terrible and most of the time have no reception at all. My husband and I use our phones for work so it sucks. We live in Darwin not in a rural area and can't understand why this is the case?

I live in Katherine and coverage is hopeless. Every couple of months there is none at all. But to be perfectly honest, this is why they are cheaper. Telstra may have the worst possible customer service and cost you a small fortune, but they have put the money into installing a decent network. Vodafone has not and is cheaper as a result. No point complaining about simple coverage issues. Their customer service has always been great (coming from lifelong Telstra usage) and while they did try and charge me for a support call once, they removed the charge as soon as I pointed it out. If you live somewhere like the NT, it's kind of obvious that you should do the research before signing up to any sort of wireless coverage contract. The contract doesn't guarantee coverage. Their 3G network is actually hugely better than Telstra's (for those with a phone that will work with standard 3G but not nextG frequencies).
So yes, the Vodafone network is pretty hopeless, but if you do the research before signing anything you're pretty safe. I am on a month by month contract and so I could ditch them at any time, but as long as they give me a better deal...

All that said, I have never had a call dropped or any issues while well within network coverage. I can sympathise with that. Unless you use an iPhone, then it's entirely your fault.

I signed up for 3G internet (usb modem) through Vodafone 22 months ago for a 24 month contract. After signing up discovered there was no 3G reception in Alice Springs. Called to complain and was told I could have half price slow internet for a short while (I think I was told a few months max) and then pay the full price plan for the rest of the contract once 3G started in Alice Springs. I think it was almost 6 months of NO internet (not sure now why I didn't officially complain about that at the time), and since then has been very unreliable and still quite slow - some days not working at all - always having to try to stick the usb out the window to get a decent signal. Until two and a half months ago when the internet completely cut out, and I have since had countless phone calls to Vodafone trying to resolve the issue - equaling countless hours on hold, and then not having anything resolved. I still have no internet.

I also have a mobile phone through Vodafone (24 mth contract - coming to a close) and have had very poor reception, often no reception for the last 24 months.

I wonder if I could also complain about the stress caused when my phone was cut off due to unusually high usage - only to find I had been charged almost $1000 for a one hour call to vodafone to fix the internet (unsuccessfully). I was able to get the fee reversed and my phone reconnected after much stress (and embarrassing tears).

I live in the NT I only have coverage in Darwin, Katherine and Alice Springs and that is sometimes spasmodic. My works takes me to communities across the NT and can not get coverage anywhere outsied the above areas. Very frustrating. I guess I am one of many customers that never gets to use up my monthly plan, why, can't get coverage if I could afford to pay my plan out and move to telstra I would. Over I am going to change my messagebank to say sorry cant take your call because my provider doesnt offer any service where I am. Comforting that others have the same pain in some way.

Im stuck in a 12 month contract for a mobile broadband internet plan which delivers slower than dial up speeds and I live in the CBD of Darwin. Its an absolute joke. I have since changed providers so that I can actually use the internet but I am stuck paying for a plan that I no longer can use, even if I wanted to.

Im stuck in a 12 month contract for a mobile broadband internet plan which delivers slower than dial up speeds and I live in the CBD of Darwin. Its an absolute joke. I have since changed providers so that I can actually use the internet but I am stuck paying for a plan that I no longer can use, even if I wanted to.

I tried to cancell my contract , I was told multiple times that I had been canceled by vodafone, but THEN I kept getting post saying it was being processed. Every time I got one of those letters I rang customer service and was lied to. I was hung up on multiple times, usually while in the middle of a sentence. I was promised half a dozen call backs and never got any. I was repeatedly told no supervisors were available to escalate my call, when I could clearly hear people giving the person I was speaking to instructions in the backgroud

AT the end i bought myself out of my mobile contract with them by sending them back a 6 month old HTC desire.

The one call I got from them was the day after I spent money to get the fuck out of my mobile contract so that I would never have to deal with the useless pricks again. The guy who rang was also the only person who seemed even remotely competent.

Vodafone can go fuck themselves.

I am a customer of vodafone for almost 2 years and have had nothing but trouble. I put up with it all until they decided to stop charging me. When they found out what was goin on they charged me a lump payment. To sort out that mess I tried to make a call to customer care. Was put in waiting lines in excess of 30 mins and then on hold for another twenty mins. Some how they worked out that I owed them $300 for that call. Vodafone you fail!

WOW THIS IS GREAT THIS WEBSITE , ITS REALY LIKE A DREAM COME TRUE and i thought i was the only one that suffered ... suck shit VODAFONE for the SHIT'Y SERVICE you gave me ! NEVER AGAIN !

I was taking a huge dump in the toilets of a major shopping centre and when it came to wiping THERE WAS NO TOILET PAPER. I tried calling my mate who was outside waiting for me and I had no signal. At that point I was majorly stuffed I was covered in shit and my phone was shit. I had quicly change cubicals with my pants around my ankles and my ass with a turtle neck. hoing no one came in. WELL WELL WELL. Yes someone did come in and it was a 14 year boy wo probally told the whole world in 10 mins on his TRUSTY OPTUS PHONE.

My luck aye VODAPHONE YOU SUCK. You made me look like a unclean, preverted dumbass. I now own a IPHONE WITH OPTUS and my story ended up on youtube.

Cheers

hey its sagar from NT...I am with vodafone on 24 months contract.The worst thing about is they dont give u the right balance when u inquiry about ur balance...

hey its sagar from NT...I am travelling overseas in next 2 weeks for my holiday and i wanna take my handset with me.They told me they cant free unlock my phone coz it is iphone 3gs which other telecos unlock for free for their customer plus they dont mind unlocking iphone 4 but not iphone 3gs..

VF PRICE +
VF SERVICE -
PAY THE MONEY FOR T-STRA

I am in NT for work for a couple of months and purchased a prepaid Vodaphone mobile broadband dongle. The service is incredibly slow, and I know it is not just my location as I subsequently purchased a service with another provider and everything works quickly. The service is so slow that my gmail chat program seldom will work. I am, unable to use iTunes, you Tube due to the slow service

Most days when I am at work (in the CBD) I get voice mail call backs from VF advising I have one new voice mail. I didn't think much of it at first, but when it started happening on a daily basis I was getting pretty annoyed having my important phone calls being diverted to voice mail due to lack of reception. Not much I could do about this as I guess that's how VF is, and when you ask most people what they know about VF, they will tell you the lack of reception they have. I did not know about this site until this hit the news tonight and wanted to voice out my frustration as well. Also when I am in my house I have zero reception and as I have a work Telstra sim which maintains 100% reception in my house.

no coverage and you have to wait ages to get through to the cunts! its a joke allright!!

having bought into VODAFONE prepaid Internet with the $90 modem,plus recharges, earlier this year, I have been unable to get any reasonable connection despite their website showing complete coverage in Central Australia. the shop where I bought the thing just keep brushing me off. How can I get my money back?

i have had my phone replaced 5 times assuming it was the problem to the point where they were blaming the sim.... now its been replaced and my service is still a joke. im getting sick of seeing "no service" and my calls hanging for 45-60 seconds before it goes through. Not to mention people trying to ring when i have reception and they get the message that im not in a service area
fed up with it!!

The reception in Darwin is poor. It's a capital city for f@@k sake.The data speed is so slow it's unbearable.

After a long use and much patience i am soon to be released from a contract of two years for a mobile internet connection.That means i have experianced a full range of restictions and failures that Vodafone has to offer(Instead of services)I did complain however it is a lot of trouble to make a sucessesful complaint and it will take a lot of your time .
Great work on this site well done

Justin

I have had a contract with Vodafone for approx two years now. Although I've never had a problem with Customer Service per say; the Network is pathetic ! I live in Darwin in the Northern Suburbs District & work in the City district. Although Darwin may seem to be classed as a "remote" area, it's still no excuse for the such horrible Network Service I get. Both in the City & the Suburbs I get 1-3 bars of reception usually, & when receiving text messages they are some what delayed anywhere between 5minutes & an hour ! (according to the time stamp that also comes through), this is especially when I receive messages from other Vodafone Users. Attempts to make phone calls can sometimes not even be worth the try; as %50 if the calls I make Im usually met with the now all too familiar "beep, beep, beep", or be half way through the conversation (again more frequently with other Voda Users) and the call drops out with a message on my screen saying "Call Failed". I work in Car Rental and use my Mobile phone to organise many aspects of my day; getting through this efficiently and smoothly is impossible with the Vodafone Network & if the problem pursits will definately NOT be renewing my contract by the end of it. It's simply not worth the distress & especially the inconvinieces it causes for me in my Job ! So, do you think Vodafone will seriously get off their ass and do anything about it ? After numerous phone enquires, they're not even worth my time to go in and directly deal with them; I think NOT !
From one User who definately will not associate with Vodafone again unless they start to value their Clients & provide a more efficient service !

I moved to Darwin 2 months ago and have had nothing but problems, with no reception for mobile or broadband. I have been into the Vodafone shop 4 times and every time I ask for assistance I am told to call 1555. Once the staff even told me I needed to call Customer Support from where I have no coverage!!! I have called 1555 3 times and once they actually asked for another number to call me back on so I went into work on my day off and waited for the return call, needless to say I am still waiting over a month later.

I resorted to sending an online request asking for my payout figure, as once again, the girls at the shop couldn't give me the information and advised I should call 1555! I received an acknowledgement email, and then a week later I received an email asking if the fault was still a problem or had I resolved it myself. If only I could!!!

Customer service in the Casuarina Retail is pathetic. Stood in line for 40mins, when I got to the front of the line the girl said 'sorry I can't help you with that we are too busy now'.

Sick of their overseas call centres! I cant understand a word they say!

Coverage in Fannie Bay is ridiculous. If I make a call I have to go outside!

2 minute drive from the centre of Darwin, can I get 1 bar on my HTC at home ? big fail guys I've been with you since the early days

i can text no worries, but if i make a phone call, there is noises and cant hear what the other person is saying so i stick to texting.

I thought Optus was terrible in Darwin. I had no reception in my house in the northern suburbs. I contacted the TIO and Optus released me from my contract finally because I did not have adequate reception. So I went back to what I thought was trusty Vodafone. Apart from being lied to on contract sign up (which I found out later) the reception and data speed was OK. But it has progressively declined to the point where like all of you I am paying for a service I do not get. I have had a few heated conversations with vodafone over a number of issues but nothing is to be resolved. I was in Adelaide CBD 2 weeks ago and there was no service at all! This is when i first found out the extent of the problem as it was all over the newspaper. I will be moving to Telstra despite paying a premium to ensure I have a service. It seems like in telecommunications, you really do pay for what you get now. How sad the ACCC and TIO and others have let things get to this stage.

Very poor coverage even though io live not far from a tower. Reception goes from G3 to Edge instantly without moving the phone (I have a BB Bold 9700). Very often the Reception is gone for hours and can not access the internet. Getting emails very slow, late. Many other gripes to many to mention. Will be leaving Vodafone at the first opportunity. I wonder what BlackBerry would think seeing that many customers like me have a BlackBerry?

The rceeption forever drops out while on a call. It does matter where you stand the sevice quality is getting worse

The coverage I get is really shit! I can walk into the major shopping center in the center of Darwin (a captial city!) and my phone will go in and out of service and drop out all together. Their internet coverage is shit too. Take agers and is barely available.

I can not get reception inside the house to make phone calls but my wife can with her Telstra mobile. The mobile will work on the verandah but not inside the house.

I do not intend to renew my contract. This service is completely unsatisfactory.

Voda outsource Australian jobs. Take $$$ from Australia, then send it to India and the Phillipines. There should be taxes imposed on companies that avoid paying Australian workers.

I cancelled a data plan with Voda several months ago and moved city. They billed me for 4 months of 'no usage', forgot to cancel it and put a bad mark on my credit rating! I didn't even receive the mail because I had moved. They forgot to disconnect me, then when i didn't pay the $120 I wasn't aware of, they listed me with a credit agency. Awesome stuff, thanks guys.

FRUSTRATING, Vodafone helpdesk in just as bad as Telstra. On hol for months and when you get through you get some indian who knows NOTHING except the cricket score. 123 also put me through to the worong company at least 80% of the time. I asked for Crown Plaza hotel in Melb and they put me through to some takeaway restraunt.

Don't know what you guys are complaining about I've got to climb on my roof and stand on the fucking TV aerial to get any reception. And it still drops out!

the vodfone tower is less then 500m away.everytime i try and connect to the internet on my iphone it usually takes up 10 minutes 2 connect.with txt'ing some txts take ages to send or they dont send at all

I was unable to get ANY phone reception in my house last year, which is a coastal suburb on the fringe of the Darwin CBD. To make phonecalls I'd have to cross the road outside my place... and even then I'd get drop-outs. This meant I often missed important phone calls, would have to then pay for voice mail messages and then call people back. If I was busy in the house, I would have to skip making calls I'd normally make while going about my business. If it was late at night and I didn't want to go out onto the street, then I'd have to call people the next day.

I made several complaints to Vodafone. During two of these complaints, I was guaranteed a follow-up phone call but never received it.

Additionally, staff continually blamed the phone I was using, so I decided to upgrade. After entering into a new contract with Vodafone with the latest Blackberry Storm, there was still no improvement. I called again. Staff still tried to blame the new phone I'd acquired, said the reception for my area was listed as strong on a reference map they had, said they'd look into it but never got back to me.

This year, fed up with being the poor reception cousin to my friends signed with Telstra and Optus, I decided to jump ship.

Funnily enough, when I called Vodafone to find out how much I would have to pay out to break my contract, I was asked if I wanted to transfer to network/technical section to see if they could fix the reception problems I was having. I politely told the operator I had done this on a number of occasions and nothing changed, and I didn't want to waste my time anymore. Additionally, I travel to remote communities in a regular basis and Telstra was the best provider for these areas.

THEN ... to top it off, I've been unable to unlock the Blackberry Storm I'd taken out under contract with Vodafone, because it was specific to Vodafone - something I wasn't aware of. I'm yet to read the fine print on the contract to check if this was clearly outlined, but the sale staff did not make me aware that it was a phone that could only be used in the Vodafone network. If I'd known this, I would have never signed up with that particular phone with Vodafone in the first place.

So now I'm with Telstra, and my relatively new Blackberry Storms sits rotting in a box because its bound to the worst network provider in Australia.

Not happy.

Had an argument with Palmerston Vodafone over the poor signal strength just 2kms from the Vodafone store. Outside of my house you might be lucky to get one bar. Of course inside the Vodafone store your phone reads full bars!

They don't need to have unlimited plans - the 1G plan the phone is on is effectively unlimited because you'll never get a signal strong enough to use the service.

I have never experienced worse customer service in my life! I conitually call to be put on hold for hours on end and then the phone just cuts out! So I then have to do it all over again. I feel like I need a university degree in codes to read my phone bill and cannot understand how I can possibly go over my cap amount when I use my phone less then the month before when I was under it! Vodofone-you are a blood sucking, money hungry discraceful organisation!

I have been a loyal vodafone customer for 14 years. I cannot believe that they have allowed the network to get so bad since 3G services became a fact of life. I live in Darwin and since 3G came along Vodafone has dropped the ball. Yes you get the little 3G symbol on your phone, but NO data flows through. Good luck trying to make a phone call in Palmerston or Darwin Northern Suburbs. VodaDrop should be the new brand. Anyway I have 6 vodafone accounts with my employees, we will not be resigning with Vodadrop when we can get out of our contracts.

Thankfully I am no long with vodafail (my heart goes out to those who are). Despite my complaints I had to wait out my contract before I could leave. Living in Palmerston, I would have to stand in the backyard to get signal and even then I would have call drop outs. Living in Alice Springs was worse!

I guess i'm in the same boat as everyone else on here... Signed up with voda'fail' about 14 months ago and was told that there were no drama's with reception in darwin. I was previously on V years ago and had dramas and switched to Telstra, then switched back (?)
Reception is TERRIBLE... even though i live in the city, two blocks from a tower i STILL have to stand outside to talk >:( Don't even get me started on the internet usage!!

count me in. I live very close to darwin town centre 5-6 blocks, and i can't get reception in my house - have to put the phone on the balcony. Went home to Canberra for a visit and in Yarralumla could not get reception in my father's house. In the end i got telstra (don't get me started on their problems) where at least i got reception

count me in. I live very close to darwin town centre 5-6 blocks, and i can't get reception in my house - have to put the phone on the balcony. Went home to Canberra for a visit and in Yarralumla could not get reception in my father's house. In the end i got telstra (don't get me started on their problems) where at least i go reception

count me in. I live very close to darwin town centre 5-6 blocks, and i can't get reception in my house - have to put the phone on the balcony. Went home to Canberra for a visit and in Yarralumla could not get reception in my father's house. In the end i got telstra (don't get me started on their problems) where at least i go reception

Have been with Vodafone for a number of years but certainly the last couple of years things have declined -
1. Calls just drop out for no reason - even when I am in the centre of the the CBD and taking a call from my workplace (which is also located in the CBD)
2. There website absolutely sucks and is just a basket case to navigate
3. Asking for my bill to be emailed to me and never ever receive it. Confirm with their Support that they have the correct email address and they say "yes" but the bill still never turns up in my Inbox (and I have checked my SPAM filters etc).
4. Well, should I even start on the 3G....slow as the proverbial

thank you everyone for sharing, i thougth vodafone is a good internet conection provider but its not. its a massive headache for us, if i get out of my contract i never never use vodafone again.

GUYS VODAFONE IS ALLOWING PEOPLE TO GET OUT OF THEIR CONTRACTS FOR FREE. SO IF YOU'RE HAVING PROBLEMS TAKE UP THE OFFER TO BREAK IT. THEN GO TO JBHIFI SWITCH TO TELSTRA AND YOU WILL GET A $200 GIFTCARD FOR SWITCHING!! SO NOT ONLY IS IT A BETTER NETWORK BUT YOU ALSO GET A $200 GIFTCARD FOR FREE!!!!

shit idiots dont ever have good reception, internet drops in and out every 5 seconds.

I have tried to call Vodafone and have also logged a complaint on their website to no avail. My contract expires in May and if I can't get out before then I'll definitely be moving on in May.

Living in Darwin, we are used to being the last for pretty much everything. Vodafone FINALLY enabled 3G up here in late 2008. After getting my iPhone 4, i was a little concerned at the 3G performance and thought it was a faulty device. After a trip to Canberra, i realised that wasn't the case. the Vodafone data speeds in Canberra were 20 fold faster than in Darwin! i have all sorts of speed test results from Darwin and Canberra

Locked in a useless contract for the next 2 years when i can't get any coverage where i live. They failed to tell me this when i wrote my address down. Huge rip off. Can not see how they get away with it. I have complained and was told I had to pay my contract out, when they aren't providing the service i signed up for. Biggest scam artist out there. Maybe we should get a hold of ACA or today tonight then we might see some action as there seems to be alot of us

I have a mobile broadband dongle that would be lucky to work at 100kbps. Most days I can't check email or even get a connection. I am stuck with them until September. To help my frustration I ended up getting a Telstra Dongle. Basically I am paying $40 a month for nothing. You suck Vodafone!

I live in the NT and get absoluely no coverage at home, they failed to tell me that where I live was a black spot when I signed up, but want to charge me the cancellation costs to dis connect. So all in all I have a phone I pay $50 a month for that is completely useless. You suck Vodaphone

I travel between Darwin and Perth. I have a vodafone toggle for my computer access.
I bought it in Darwin about a year ago and the speed and reception was Ok but has been steadily getting worse as they sell more. It is hopeless in the evenings (when everyone gets on it i presume) and also seems to be weather sensitive. Yes i went through the hanging on the phone trying to contact them before I worked out for myself what was going on because they didnt tell me this one. I now ask and complain the old fashioned way with a stamp and envelope and still don't get the truth. I went through the same thing in Perth with them telling me i was in a reception shadow but i was actually on the top of a hill with line of sight to the tower!
Recently the Perth reception North Perth/Coolbinia has improved greatly...using it now.
I bought a subscription for a year 6 months ago. I will have to go to telstra when it expires. Although it costs more it is a whole lot better.

ButerialTejprAkash01@yHoo.com
M with 29 mobile broadband
In a month i hardly can download 500 mb 300 hrs a day waiting for voda mirCLE
Tired of complaining...no one listenz. Help me out for solution pls

If you are on contract, the best way out is through the TIO (Ombudsman). Vote with your feet. It's about time companies such as this learn a hard lesson on what happens when you cheat and lie to your customers.

To all that are complaining, I know why u cannot call anyone ... The people your are trying to call have blocked your number cause they find it to 'painful' to speak to u!! (no reception issue)I cannot believe people waste time on this. Try being nice to the customer service staff , I'm sure they don't go into your place of work and blame their list of personal problems on u.. Most people have bigger issues than phone reception in their lives to deal with , but it's all about u isn't it?? !!

censored....gee better only have one side of the coin! some people are so pathetic!

I upgraded my phone with Crazy John's who use the Vodafone network in June and from day one it's been failure. I can only get reception in one room in my apartment even though I live only 4 km from the CBD and even then it's nowhere near 100%. I'll have one - MAYBE two - bars of 3G, but sometimes zero. And often when hanging up from a call (If I've been able to get a line out, which can take multiple attempts) I'll see that it's showing the tower symbol not 3G anyway.
The number of times I have missed calls and only got a v/m notification HOURS later is too many to count. Same with text msgs - if they come in after 10.30 I'm too scared to reply in case it was sent hours earlier and I've just received it but it's too late to reply.
Downloading a podcast can take over half an hour here, whereas in Melb it took less than 4 mins!!
I have complained and complained and complained and the best they could offer was a reset remotely, and when that didn't work they made me send it off for two weeks and gave me the WORST loaner phone ever created while I waited, and then there was no improvement anyway. I don't know what else to do.
I shouldn't have to buy myself out of a contract when they are not providing a service. Surely they are in breach of contract and I should be compensated not punished???

before moving to Darwin, I checked the 3G coverage maps on the vodafone website. Apparently, most of Darwin has 100% coverage.
Not so.
Coverage in Darwin is pretty much the CBD and a few central suburbs. I can only make and receive calls in my fofice at the centre of town. And if I want to surf the net on my Blackberry, again, it is only in the centre of town and it is SLOW.
The coverage maps are completely false adn innacurate adn now I have to keep paying this $70 a month plan for the next 12 months - even though i have no coverage! (if anyone would from Vodafone woudl like to chat, am more than happy for you to look up my phone records to see how many calls get successfully get made),
Vodafone are Vodaphonies - complete ripoff for no service,andnow way to get out of their contracts

Dear ACT, first of all let me reassure you that you are completely normal. Most women's breasts are of different proportions, and most even out by the end of puberty.

I have also been Vodafucked. Not very Vodafun.

I might see if my dial-up modem still works... I used to get 5-6kb download speed with that! But since I moved up in the world and utilised the best technology Vodafraud has, I am enjoying blistering speeds of 1.5kb! Yes folks, mobile broadband at it's best! LoL!