Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new
complaints. We think you will find more joy in posting on any one of
these fine product / brand review sites.
You can also post directly on the Vodafone community forums.
You can also post directly on the Vodafone community forums.
 |
 |
 |
 |
Other People's Pain
Locations
| Everywhere (19206) | ACT (1140) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
Topics
17624 Someone from SA thinks vodafone is Extremely at 2 May 2011 11:54:57 AM
I was informed by vodafone that my handset was the reason why I was getting bad reception/dropped calls/talking to robots sounding voice etc. I had a Blackberry Storm so it was at the time a good phone. I upgraded through thier loyalty program (PFT what a joke) and got a HTC Desire HD (What I would consider to be a top of the range phone) and my reception is evn worse. I live in metro Adelaide and cannot get reception in my lounge room. I was at the shop yesterday and could not make a call as I had no reception at all, Then I figured it out. Although I had walked into my local shop, I must have been incorrect as to the placement of said shop, whereas it is obviously located on top of a mountain in a foriegn country where I cannot get a signal.....silly me. In short Vodafone lied about my reception handset issues and tricked me into signing a new contract, issuing me with a new phone (Goodphone mind you) and delivering the same useless reception that I had before. NOT HAPPY!!!
17620 Someone from ACT thinks vodafone is Pathetic at 2 May 2011 01:08:09 AM
Only about 4 months into a 24month contract, and where i live (less than 10kms from the City centre), i have one bar of service. I have made a number of complaints about there poor reception, only to be given 3 months free credit, i tell them everytime, i dont care about the money, its the mobile service i want..
What i want to know is, if i was to get an early release from vodafone, or if need-be the TIO, what happens to my iPhone that i pay $14 a month for, will i have to give it back, pay the outright cost, or pay out the remaining months at $14 per month.. any help appreciated.
What i want to know is, if i was to get an early release from vodafone, or if need-be the TIO, what happens to my iPhone that i pay $14 a month for, will i have to give it back, pay the outright cost, or pay out the remaining months at $14 per month.. any help appreciated.
17619 Someone from NSW thinks vodafone is epic fail at 2 May 2011 12:09:06 AM
I currently have no service and have had none all weekend. This does not only apply to my home but also the surrounding areas. Vodafone sent me an email to tell me that I would have free text all day on the 1st of may due to a previous network stuff up but thseems pretty pointless considering I have no coverage. The only thing I can use on my phone is apps and wireless internet. I even had to ring Vodafone on my land line. Absolute joke.
17617 Someone from VIC thinks vodafone is Biggest most worst phone company in history at 1 May 2011 10:11:54 PM
Yes they may have the best deals but how long can you put up with shitty reception, calls dropping out and all the rest. Biggest mistake I've made, wish I knew about this site first I wouldn't be in this mess. Calling them tommorrow to cancel the contract, can't handle it anymore, makes me angry. :@ :@ RAGING WITH ANGER :@ :@
17616 Someone from VIC thinks vodafone is horrible! at 1 May 2011 10:09:19 PM
i get little to no reception where my family gets reception everywhere. my sms messages are delayed. along with photos being sent, i was told that i would get reception everywhere 3 does. I DONT!
they charged me around $20 for starting with vodafail to put me into a "billing cycle"
they charged me around $20 for starting with vodafail to put me into a "billing cycle"
17610 Someone from NSW thinks vodafone is bad service at 1 May 2011 05:26:15 PM
They have very bad service! which coverage goes from 3-4 bars to no coverage every hour!
17609 Someone from VIC thinks vodafone is dropped calls at 1 May 2011 05:02:19 PM
everytime i am on the phone my calls drop out, or i have no reception at all, even though my phone is saying that i have full reception. Then when i try and call back the phone i am calling states that the phone is not in coverage
17608 Someone from NSW thinks vodafone is Collateral (through 3 mobile) at 1 May 2011 04:57:13 PM
The Vadafone/3 mobile text message network just happened to coincide when my parents were travelling home from South America.
With no access to the internet the only form of communication was through SMS.
However, due to the network outage, I wasn't to realise they were diverted to Auckland airport (where they remained for 7 hours) until after they were due into Sydney.
It is impossible to continue to pay for a service that, during times of need, fails.
I have moved on. I have signed with Optus, and am awaiting my payout bill from vodafone/3 mobile. Whatever it is, it will be worth it. It will be a small price to pay to ensure the means of communication are secure during times of need.
With no access to the internet the only form of communication was through SMS.
However, due to the network outage, I wasn't to realise they were diverted to Auckland airport (where they remained for 7 hours) until after they were due into Sydney.
It is impossible to continue to pay for a service that, during times of need, fails.
I have moved on. I have signed with Optus, and am awaiting my payout bill from vodafone/3 mobile. Whatever it is, it will be worth it. It will be a small price to pay to ensure the means of communication are secure during times of need.
17607 Someone from WA thinks vodafone is Beyond a joke at 1 May 2011 04:41:13 PM
What a joke. a day of free text to make up for an apparent service issue a few weeks ago, and once again I am unable to send texts, despite having reception, as per usual.
17602 Someone from NSW thinks vodafone is extremely poor service at 1 May 2011 12:23:50 PM
My internet drops outs constantly. It is impossible to work form home due to poor coverage. I bought the service in good faith that my area Manly was well covered.
17599 Someone from VIC thinks vodafone is Always fail at 1 May 2011 10:22:53 AM
10 minutes out of Melbourne and no coverage. In Melbourne the calls are dropped continually. It is annoying when it is a private call, outright unacceptable when it is a business call.
This is not to mention the drain on the phone battery due to poor coverage & the phone always searching for service
This is not to mention the drain on the phone battery due to poor coverage & the phone always searching for service
17597 Someone from ACT thinks vodafone is Failing more often at 1 May 2011 09:33:41 AM
Iphone user for 2 years with Vodafone.June 2010 working in Parliament House, loss of signal started, got worse as time went by.Nil to a little signal, could not call out no incoming calls, found emails and text messages sent to me during work hours appeared sometime overnight.Now (May 2011) have reception about 50% of working day in suburbs of Canberra,constant dropouts , no internet, texts take forvere or never get sent, same problem for a number of staff with Vodafone and different model phone (Nokia,Motorola etc)Received generic letter in March telling me of company shortcomings and how it would all be turned around yadayadayada.Now it is May and even as I write this from my laptop reception is zero bars on my phone, if I walk outside I can see a mobile antenna down the road (about 800 metres)Sometimes as I hold the phone I get a full 5 bars signal strength if I turn my back or mve it drops radically.
17596 Someone from ACT thinks vodafone is Getting worse everday at 1 May 2011 09:15:56 AM
I complained some months ago about lousy reception in and around Canberra.My phone is primarily used for work, without it I cannot know what other staff members want or where they are.Reception 18 months ago was good not excellent and I was reasonably happy. Then in June last year reception (ie;signal strentgh)started to decline , on average I would be lucky to have any reception over 50% of my working day, everyday.The first complaint resulted in a generic letter stating that things would improve , but no mention of any refunds etc;the second complaint resulted in two letters both asking for my pin number ( which I have forgot /lost) and as such, having not provided it, the complaint has been put into the companies resolved basket.Even as I sit here my phone is fully charged and has no signal.I pay for internet and really only had service for about 6 months of the 18-24 months I have been with them.Phone calls constantly drop out , e-mails sent during the day arrive up to 2-3 hours later, after I have checked on my laptop.All in all a poor product for the money.
17595 Someone from QLD thinks vodafone is REJECT grade for quality at 1 May 2011 08:13:47 AM
I have been on VodaFail for one week with a new Nokia N8. I churned to them from 3 and a Nokia E63. I now regret that move. The Nokia E63 on 3 worked everywhere for me. I churned, only because of the offer of a particular plan that suits my one man business. The New Nokia N8 is not as good as other phones in week signal areas. It lack sensitivity. This, combined with VodaFail's poor signal coverage is a bad combination. For example, at my home office (on ground floor) in Macgregor QLD 4109 (10km south of Brisbane CBD) I can have a 6 bar signal strength showing and I start a new phone call. During the call, the signal strength will creep down to one bar and even no bar indication. Of course, the person I call will complain to me before this droput that they cannot hear me and also I sound distorted. I have now discovered that I can (mostly) have a successful call if I go upstairs and stand near an open window. I have never had these problems with other phone/service provider combinations over 10 years at this location. I have reported this to VodaFail. First, I tried to send a message to their Support from their own web page. That was an EPIC fail, since the SUBMIT button ... did not. So, I phoned them. I was passed around to a number of people / departments. Eventually, I ended up with a polite person who was in another country. I was making this call outside the house, in the middle of the street, trying to catch a useable signal. Eventually, the process required the Nokia N8 to be rebooted & settings changed, so he called me back on a landline. He taked me through the process. Finally, we arrived at the point in his trouble-shooting where nothing at fault had been found, and his next remedy was the restore to Factory Settings. He gave me the detailed instructions on how to do this, since I first needed to backup the memory, and said he was logging me to receive a 50% rebate on my bill for the next 3 months as compensation for this problem. I installed their Nokia <-> PC software on a computer and backed up the phone to the PC. Reverting to factory settings and restoring the phone memories has done nothing to improve the performance of the Nokia N8 on a weak network. I have since discovered other reports of the N8 and having poor performance in weak signal areas. One week has gone by and the same problems are being experienced. For example, yesterday I was at a client premises in Crestmead QLD 4132. There was ZERO signal available and I was OUTSIDE. Now, I have to escalate this situation to seek a remedy. My experience is that their current service coverage and product combination is NOT OF MERCHANTABLE QUALITY.
17594 Someone from NSW thinks vodafone is Network coverage worse than dial up at 1 May 2011 06:06:02 AM
I have called customer service weekly to complain about coverage. The just say theycare upgrading the system and I pretty much have to toleratecthis shoddy service for a month. And if I the problem persists ring back in 24 hours so they escalate my complaint. I give up! Its all too exhausting. Is that their intention?
17589 Someone from NSW thinks vodafone is Very Fail!! at 30 Apr 2011 09:55:44 PM
I paid out my contract due to being in what theyat Vodafone would claim to be an excellent coverage area, and had to constantly go outside to maintain coverage, my internet is at best poor, with repeated drop=outs (4th in an hour as I type here) Very poor customer service to attempt a reconciliation with, and on multiple occaisions having to return my own calls, on the worst it was 6 weeks!! VODAFAIL ABSOLUTE!!
17582 Someone from VIC thinks vodafone is extreme at 30 Apr 2011 02:14:50 PM
I was told i had coverage before i signed up for a 24 month contract, i have a new galaxy s. I live 30km from geelong and 50km from Ballarat, i can't make calls or send pxt messages and hard to get onto the internet. I have only had this phone for 4 weeks. Very frustrating indeed as i can't keep in contact with my children or my sick mum.
Not Happy at all, is there anything i can do to fix this situation.
Not Happy at all, is there anything i can do to fix this situation.
2 May 2011 12:46:27 PM: Contact the TIO, They will assist you in getting out of contract, debt free :) goodluck, let me know how you go
17579 Someone from QLD thinks vodafone is very at 30 Apr 2011 12:03:04 AM
i send international sms to my fiance which is overseas and whenever she sms's me alot of them i don't receive and that makes me think that my fiance hasn't sent me an sms all day so i call her and we get into an arguements and she tells me to throw away my phone, because whats the use of having a phone if you cant receive text and has bad receiption and coverage. im sick of vodafone and considering early termination.
17575 Someone from NSW thinks vodafone is FAIL! at 29 Apr 2011 10:38:23 PM
In my home I have almost no reception. Not enough to conduct a conversation.
I have called a number of times to complain (when I am in a reception area) and have been hung up on twice and the call has dropped out too many times to count.
I do not live in a remote location - I am in Sydney metro. It has become increasingly worse over the past six months! I have been a customer for 15 years this year and I am changing to another provider and cancelling all my services.
I have called a number of times to complain (when I am in a reception area) and have been hung up on twice and the call has dropped out too many times to count.
I do not live in a remote location - I am in Sydney metro. It has become increasingly worse over the past six months! I have been a customer for 15 years this year and I am changing to another provider and cancelling all my services.
30 Apr 2011 06:24:35 PM: I live in Sydney and I experience poor coverage too. Lately I am texting more than calling because of constant call dropouts.
17571 Someone from NSW thinks vodafone is bad at 29 Apr 2011 10:23:09 PM
Was a 3 customer 2 year contract no issues - vodaphone bought them no good renewal offers on 3 so i stupidly signed a contract with vphone - network hopeless even in central sydney god know what it will be like out of town v-mail delivery totally random customer service actually ok so far but should I really be on a second handset in the first month....
17569 Someone from WA thinks vodafone is at 29 Apr 2011 06:58:28 PM
vodaphoney how can a company take your money, provide no coverage, provide no service and still continue to trade? if i ran my business like that i would be shut down very quickly by the governing authorities.
29 Apr 2011 07:42:20 PM: not if you're in the business of telecommunications!
17568 Someone from QLD thinks vodafone is Major fail at 29 Apr 2011 06:09:51 PM
I have the lastest smart phone. However what is the point when Vodafail's coverage is so poor and unrealiable? I get internet access at home but I don't need it then because I can connect via my wireless rounter. Yet all around the CBD fringe were I work I can not get internet connection. This is where I need it.
29 Apr 2011 10:31:49 PM: simple. you're one of the countless fools that just keeps on accepting poor service by rewarding the carrier for their poor performance by paying their bill. REFUSE TO PAY YOUR BILL AND TELL THEM SO. Ordered a meatlovers pizza at your pizzeria, say $19, shop assistant flops box on counter, you take a sniff, open box, find there's little or no meat on your pizza, as staffie demands payment, ARE YOU going to pay up? Yep Aussies are stupid people, they pay up, walk off and go home whinging and ranting how the local pizzeria has done them over and ripped them off. Yeah folks, welcome to Awwwstralia, the great land down under, full of stupid people this wonderful sunburnt country of ours. They ask for the money, you stupid people just keep on coughing up and paying. Is it any wonder why we have politicians that break their promises, and then get rewarded by being re-elected? Is it any wonder then why we have the woes like rising power prices, rising cost of living, food, housing, and such? You stupid people just bend over and ask for more, so WHACK! you get booted up the rear end again. Boom! whinge rant and rave and whinge some more, then you aussie scum just bend on over again, give me some more, last time didn't hurt enough. Bam! Boot comes again. Ouch! Whinge, rant and rave, what? $xxxx for that? grrr grumble whinge whinge, you pay up. Then again aussie scum bends over when demanded by the rich and powerful, Whammo! Ouch that hurt, what? $xxxx.xx ? Damn can't afford that, that's alright I have no brain, I'm an Aussie, you pay up, and bend over another time. Whacko! Ouch that hurt. My parents saw the light that this is the stupid country, where 22 million people collectively have the IQ of a cockroach, that's why they went home, this place just doesn't make sense. Such a wonderful country, its incredibly beautiful and diverse natural attractions, the beaches, the wildlife, the climate and many beautiful places to see and explore, but what a shame the people are mostly braindead and stupid here, just no balls and no initiative, just pieces of driftwood floating along the river of life, bouncing and weaving along, not standing up for their rights, just taking whatever is thrown at them, and making do with the situation of the time without consideration of the fact that they have to continually work harder, longer and smarter to satisfy the ever-increasing needs and demands of the rich and powerful in the upper echolons of society.
THE ONLY REASON we have crap service here, exampled by Vodafone/3's woes, as well as issues with Optus as well, is most people just do as they're told, no can't do that will affect my credit rating, better cough up and put up with poor service then when my contract is up, I'll change phone companies. These companies' CEO's and top brass must surely be laughing behind closed doors, as would their major shareholders, thinking geez are these people stupid or what? We provide crap service, but the money just keeps on coming. Not much of a groundswell of protest, customers refusing to pay. Yep that's alright, we can just keep on doing more of the same, congestion, drop-outs, so what? The stupid people just keep on paying their bills, we'll be right alright. Thank goodness for dual citizenship, I can tell you THIS without a doubt, if I was faced with the prospect of having to spend the rest of my life living in Australia, I would commit suicide right now. Absolutely, the mere thought of such a prospect makes me puke. This is so sad because there are people out there who are REALLY suffering, starving, or struggling to find food, the only problem comes when people adopt the mindset that geez we're the lucky country we're not starving, we have sewage and reticulated good quality water and a health and hospital system that's kind of working well, very well compared to some places, then fall back into this we're the lucky country bullshit, so we have call dropouts, congestion and such. Corporate Australia and politicians KNOW this and play the game accordingly.
Keep on milking the cow 'cause it ain't kickin' back !
THE ONLY REASON we have crap service here, exampled by Vodafone/3's woes, as well as issues with Optus as well, is most people just do as they're told, no can't do that will affect my credit rating, better cough up and put up with poor service then when my contract is up, I'll change phone companies. These companies' CEO's and top brass must surely be laughing behind closed doors, as would their major shareholders, thinking geez are these people stupid or what? We provide crap service, but the money just keeps on coming. Not much of a groundswell of protest, customers refusing to pay. Yep that's alright, we can just keep on doing more of the same, congestion, drop-outs, so what? The stupid people just keep on paying their bills, we'll be right alright. Thank goodness for dual citizenship, I can tell you THIS without a doubt, if I was faced with the prospect of having to spend the rest of my life living in Australia, I would commit suicide right now. Absolutely, the mere thought of such a prospect makes me puke. This is so sad because there are people out there who are REALLY suffering, starving, or struggling to find food, the only problem comes when people adopt the mindset that geez we're the lucky country we're not starving, we have sewage and reticulated good quality water and a health and hospital system that's kind of working well, very well compared to some places, then fall back into this we're the lucky country bullshit, so we have call dropouts, congestion and such. Corporate Australia and politicians KNOW this and play the game accordingly.
Keep on milking the cow 'cause it ain't kickin' back !
30 Apr 2011 11:05:01 AM: Like like like like like!!!
Australians do take it up the ass. And I am one Australian who is sick of it.
Yes we ahve some things good but many many others not so good. We have few large service providor companies like Vodafone and a government that is ballsless. Other countries would be rioting, protesting, setting cars on fire. Thankfully we dont do the latter yet, however we have become the American whingers. We complain and complain but dont do anything to try and change it. We accept defeat or think someone else will do it.
After poor mobile data speeds and no reception in most of Sydney, Australias 'capitol' city, i rang up and refused to pay my bill. They didnt accept it at first but i stuck to my guns and tore strips off the operator, even thos she wasnt personally responisbly. I got my 3 months free billing, the service has iimprved but data speeds on my mobile are still very very slow. This will intice a nother phone call if it does not get better.
Australians do take it up the ass. And I am one Australian who is sick of it.
Yes we ahve some things good but many many others not so good. We have few large service providor companies like Vodafone and a government that is ballsless. Other countries would be rioting, protesting, setting cars on fire. Thankfully we dont do the latter yet, however we have become the American whingers. We complain and complain but dont do anything to try and change it. We accept defeat or think someone else will do it.
After poor mobile data speeds and no reception in most of Sydney, Australias 'capitol' city, i rang up and refused to pay my bill. They didnt accept it at first but i stuck to my guns and tore strips off the operator, even thos she wasnt personally responisbly. I got my 3 months free billing, the service has iimprved but data speeds on my mobile are still very very slow. This will intice a nother phone call if it does not get better.
30 Apr 2011 11:06:42 AM: PS. I wish i had dual citizenship...
30 Apr 2011 11:22:55 AM: sydney is NOT the capital of Australia......that would be Canbera ACT.
30 Apr 2011 08:36:25 PM: Or possibly even Canberra ACT.
17565 Someone from NSW thinks vodafone is Unbelievable fail at 29 Apr 2011 05:13:34 PM
About a month ago, Vodafone offered to take me away from the 3 mobile broadband network onto their own. Being some sort of dual company nowadays, they agreed to cover the contract exit fee in order to suck me into the migration process. I did so and now for some epic reason, I receive some kind of $99 bill from 3 on my credit card. That looks like a month in advance for a service I'm no longer with plus some other hidden fee that makes no sense whatsoever. To top it off, I still have a pending fee in the next couple of days to cover the vodafone bill. I'm cancelling these idiots immediately because I can't get through to Vodafone or 3 help services. The TIO is my next stop. Documents are on standby. This move will cost them a lot more than returning my $99 now.. A LOT more.
17564 Someone from NSW thinks vodafone is Network dropping out Gosford at 29 Apr 2011 04:35:25 PM
MBB is not working at all for the last 2 days. Comes back on for 30secs then gone again for hours. No 3G on our phones either.
17561 Someone from NSW thinks vodafone is No signals at 29 Apr 2011 02:07:20 PM
I live in the innner west, previous used optus and always have full bars at my place but with vodafone, one bar or no bar at all. Even when I am in the city, still sometimes just one bar, I get a lot of voice mails since people could not reach me!! I am not even talking about the 3G coverage! Half of the time, no 3g coverage and a quarter of the time is no phone signal coverage! I really want to get out of my current contract as this seriously affect my work and my everyday life. Anyway has any idea of how to terminate the contact with proper law suits?
17560 Someone from WA thinks vodafone is satan at 29 Apr 2011 02:06:04 PM
My mobile phone has no reception a lot of the time in the Perth CBD. People call me and it apparently goes straight to message bank, they leave a message and I never get the message. This happens too often. The internet very rarely actually works on my mobile, and is very slow on our wifi at home.
I have put in several complaints online and get emails back saying that they trust my issue has been solved. How could it if no one ever calls me etc? Why would it solve itself?
Years ago they had great value and great service. WTF happened?
I have put in several complaints online and get emails back saying that they trust my issue has been solved. How could it if no one ever calls me etc? Why would it solve itself?
Years ago they had great value and great service. WTF happened?
17558 Someone from VIC thinks vodafone is 3G Woeful at 29 Apr 2011 01:50:14 PM
I have a Vodafone 3G SIM installed in a Huawei u5832 modem that I got on a plan with Virgin (Optus 3G reseller), it always worked fine were I am in Black Rock with Optus/Virgin. Vodafone is unbelievably appalling, data transfers just stop regularly even though it seems to have a good signal, I have to manually disconnect and reconnect the 3G connection every 1/2 hour or so, random network 'ping' tests to yahoo.com show more than 25% packet dropouts and wildly varying response times, best is about 350ms, worst (when it doesn't actually timeout or disconnect completely) is over 3500ms and it's usually about 700ms, more than double Optus. Have to say that Vodafone 3G is absolute c**p, I will NEVER use them again when my credit runs out and go back to Optus or one of their resellers.
29 Apr 2011 02:10:47 PM:
17557 Someone from VIC thinks vodafone is Total at 29 Apr 2011 01:40:56 PM
One Sunday of free texts is the most disgustingly poor 'apology' for the network crap that I have had to put up with. Counting down the days until they are no longer in my life.
17556 Someone from NSW thinks vodafone is Complete at 29 Apr 2011 01:29:59 PM
After 2 years of putting up with dodgy reception in central metropolitan areas, no reception whatsoever anywhere outside the metropolitan, I am glad to say I am finally OUT!!
2 weeks ago I ended my contract and have gone to Telstra. Since then my 3G has been 10 times faster than Vodafone, I have had zero call failures and sms have all sent through without fail.
Pick up your act Vodafone, or I can't see a very long future for you.
MB
2 weeks ago I ended my contract and have gone to Telstra. Since then my 3G has been 10 times faster than Vodafone, I have had zero call failures and sms have all sent through without fail.
Pick up your act Vodafone, or I can't see a very long future for you.
MB
17555 Someone from NSW thinks vodafone is Vodafone disconnected their service. at 29 Apr 2011 01:08:20 PM
My mother had a Vodafone 365 Day Prepaid Account but was disconnected before the 365 days was up, and lost $30 worth of credit.
Also experienced missing and late messages, call dropouts, and messages along the lines of 'The network is currently busy. Your call cannot be connected.' when trying to call overseas.
Also experienced missing and late messages, call dropouts, and messages along the lines of 'The network is currently busy. Your call cannot be connected.' when trying to call overseas.
17552 Someone from NSW thinks vodafone is No service at 29 Apr 2011 11:12:21 AM
17551 Someone from QLD thinks vodafone is no coverage at 29 Apr 2011 10:43:57 AM
i have just moved to freshwater in cairns an i get maybe just one bar inside my house i have been to vodafone an have rang them asking if they can unlock my phone but they want to charge me $75 i don't see why i should have to pay it when they can't service me...not happy
29 Apr 2011 10:43:05 PM: you don't (but they say you do), tell them to go and "F" themselves. If we can get enough people to grow a brain in this pathetic excuse of a nation, and stand up to thee parasites and say enough is enough, no I'm not paying up, stick ya phone up ya a$$ I'm not like most aussies (braindead people), I'm not happy and I don't give a FK, I just want the service that I'm paying for, then these parasites will start investing their profits in adding extra network capacity and coverage to satisfy their client base. Keep on paying your bills as demanded, and it's like re-electing the same politicians that have broken promises and such, and guess what, you'll just get more of the same.
The only difference between pollies and vodafone is that here you have an avenue of complaint, refuse to pay your bills, tell them why, and make a formal complaint to the TIO, at least your credit rating won't get shot if your complaints are valid, real and not bullshit excuses to get out of paying your bills. Companies as pathetic as Vodafone and their shareholders should be quaking in their boots. They must be thanking their lucky stars that the people here are stupid and braindead, because in Europe they have to provide at least a half-decent service because as soon as your subscribers start experiencing dropped calls, low signal strength in urban areas, well they just change carriers and refuse to pay their bills. Consumer sensitivity there is amazing compared to zombie land downunder.... It all depends on where your standards are.
The only difference between pollies and vodafone is that here you have an avenue of complaint, refuse to pay your bills, tell them why, and make a formal complaint to the TIO, at least your credit rating won't get shot if your complaints are valid, real and not bullshit excuses to get out of paying your bills. Companies as pathetic as Vodafone and their shareholders should be quaking in their boots. They must be thanking their lucky stars that the people here are stupid and braindead, because in Europe they have to provide at least a half-decent service because as soon as your subscribers start experiencing dropped calls, low signal strength in urban areas, well they just change carriers and refuse to pay their bills. Consumer sensitivity there is amazing compared to zombie land downunder.... It all depends on where your standards are.
17546 Someone from QLD thinks vodafone is im fed up at 28 Apr 2011 10:17:25 PM
i lived in coomera waters for 4 years i get no coverage in my house and intermitent one bar outside my house, as with most business these days they want your cash but dont want to invest it to make you happy they want to pass it on to share holders and pay their directers high wages, vodafone are globally No 2 in terms of subscribers they have no shortage of technical expertise or money to make it all work...........however they are very greedy
it seems today that large corporations run the world not governments who are in a good postion to punnish telecoms providers if they so wished
it seems today that large corporations run the world not governments who are in a good postion to punnish telecoms providers if they so wished
28 Apr 2011 10:38:21 PM: Vodafone are their own worst enemies
Have a look at the busy Telstra shop, and then have a look at the empty Vodafone shop. Business going like this can not last, and something will have to give.
Have a look at the busy Telstra shop, and then have a look at the empty Vodafone shop. Business going like this can not last, and something will have to give.
29 Apr 2011 11:32:30 PM: yeah but most of the vodafone shops AREN'T EMPTY - Robina town center this afternoon, Crazy Johns had PEOPLE WAITING TO BE SERVED, similarly the "3" and Vodafone stores were quite busy too. In a nation full of stupid people like Australia, business like this not only lasts, but it actually THRIVES. Shareholders laugh all the way to the bank. The only thing here that gives are the dumb people who just put up with crap service and keep on paying their bills, on time, as demanded. This is so pathetic, and we wonder why we end up with politicians like Anna Bligh and the like, this country is so wonderful, but we have an epidemic of stupid people here, it's not funny it's sad (I have two kids who were born here, one knows this is the asshole of the world, as I've taken her to the states and back home to Switzerland, the other's confused. I don't know what I'd do if I didn't have dual citizenship and a means to escape to civilization, if Australian was my nationality with no other option, I don't know what I'd do, I'd probably join the ranks of those maniacs who kill themselves and their families or something. Quite sad really because we should have everything going for us, but the current state of affairs just makes me wonder and scratch my head.. WTF?
30 Apr 2011 11:36:20 AM: and the reason i love these posts is i have travelled to many european countries, America and the Asia Pacific countries. Thing is until recently australians havent been able to afford to travel so dont realise that we dont have to put up with this S#%T
30 Apr 2011 08:42:12 PM: there's good reason why we (Australians) have put up with this crap, and it's the same reason we don't typically get up in arms about other injustices: cause some Authority is there to identify the culprit and punish them.
However, in Vodafone's case, neither the ACCC nor the ACMA are not doing anything. You are absolutely right, normal ethical people are being totally rorted by Vodafone, and nothing has been done about it.
I reckon for every person who has complained there'd be 10 who haven't. Point is many many people are suffering from sh&% service. It IS someone's job to ensure that we don't suffer, and that's the ACMA. Why haven't they put ads on the TV telling ripped-off customers where to go (TIO)??? Probably cause they don't want 'more' complaints. Thing is, if they fail to do it then it's no different to turning your back to crime.
Evil prospers when good men do nothing. Thanks for nothing, ACMA!
However, in Vodafone's case, neither the ACCC nor the ACMA are not doing anything. You are absolutely right, normal ethical people are being totally rorted by Vodafone, and nothing has been done about it.
I reckon for every person who has complained there'd be 10 who haven't. Point is many many people are suffering from sh&% service. It IS someone's job to ensure that we don't suffer, and that's the ACMA. Why haven't they put ads on the TV telling ripped-off customers where to go (TIO)??? Probably cause they don't want 'more' complaints. Thing is, if they fail to do it then it's no different to turning your back to crime.
Evil prospers when good men do nothing. Thanks for nothing, ACMA!
17545 Someone from ACT thinks vodafone is poor coverage at 28 Apr 2011 09:00:59 PM
loosing business and noone able to call me, calls going to voicemail.
17544 Someone from WA thinks vodafone is Soooo bas at 28 Apr 2011 08:43:31 PM
Within perth CBD reception drops out.
17542 Someone from QLD thinks vodafone is very bad at 28 Apr 2011 07:54:34 PM
I have no coverage then coverage then none for hours it is so frustrating but after 20 calls i got to speak to someone at vodaphone and they have given me 3 months of NO BILLS this does not fix my problem but good not to get a bill
17541 Someone from NSW thinks vodafone is This Is Failure Bigtime at 28 Apr 2011 07:36:38 PM
My internet started dropping out last Easter Sunday, i rang on Monday and was told it was my computer, I reformatted the computer and installed the wifi back into the computer, same problem, no internet, i rang again, they stepped me setting the wifi to 3G only, pushed connect, still no internet, it seems the 3G internet network is not working, they asked me tobe patient and the issue will be resolved, it's been 5 days now and still no internet and still no answer as to when the network will be fixed, I was offered tonight a $10 credit for the trouble and out of that $10 I have spent $4 of it ringing Vodafone. i was told i could go with another provider for 3 months while they try to get the problem fixed and then come back to vodafone or i could have 25% taken off the next 3 bills but then i still don't have the internet but was going to be charged 75% of the bill, figure that one out.
One representative when i called laughed at me, I asked him what his problem was, he laughed again so i ripped into him and asked to be put through to the billing dept, he laughed again, another representative i was talking with had a bunch of other workers standing near him and they were joking around and laughing and clapping their hands and talking in their language and I could not hear the person i was talking with.....another representative i spoke with i could not understand a word they were saying and thought that it was just pointless and hung up the phone.
Im sick and tired of them saying "Were sorry for the inconvenience this has caused you"....that does not give me back my internet...I have told them I refuse to pay anymore money to them, I have put a complaint into the telecommunications ombudsman but it has to go to level two now as this has become more than a joke and way past failure.
One representative when i called laughed at me, I asked him what his problem was, he laughed again so i ripped into him and asked to be put through to the billing dept, he laughed again, another representative i was talking with had a bunch of other workers standing near him and they were joking around and laughing and clapping their hands and talking in their language and I could not hear the person i was talking with.....another representative i spoke with i could not understand a word they were saying and thought that it was just pointless and hung up the phone.
Im sick and tired of them saying "Were sorry for the inconvenience this has caused you"....that does not give me back my internet...I have told them I refuse to pay anymore money to them, I have put a complaint into the telecommunications ombudsman but it has to go to level two now as this has become more than a joke and way past failure.
29 Apr 2011 09:38:04 AM: I left Vodafu.. months ago and went to Optus. Everything ok for a while but then network seems to be getting worse and worse. Unable to connect at all yesterday and day before. Finally connected today. I suspect ALL ISP's are having network problems going by forums on www.whirlpool.net.au. None are explaining or even acknowledging the problems on their 'status' network pages.
17536 Someone from ACT thinks vodafone is Ongoingly at 28 Apr 2011 06:44:44 PM
17535 Someone from WA thinks vodafone is at 28 Apr 2011 06:43:22 PM
Reception dropping out, voice and text message delays, sms not sending, interference on the line, useless customer service - and that's just in the metro area! Had really bad interference all day yesterday - not great when trying to negotiate with hospitals and arrange care for a family member.
17525 Someone from NSW thinks vodafone is Left when i could at 28 Apr 2011 05:06:49 PM
terrible, absolutely terrible. Had 3 services with vodafone, two USB modems and a blackberry. Most shite service ever, barely could download anything, make a phonecall or even text anybody and this was in paddington, sydney. 3 kilometers from the CBD. Everytime i had to make a phone call i had to literally place my phone on the windowsill and use a bluetooth headphone in hope that i could get some sort of signal- same thing happened to the modems. It'd heat up, disconnect me and repeat. All night.
Called up several times to disconnect the modem, only one was canceled after 4 months of constant arguing every night before 8pm asking them WHY DOESNT MY MODEM WORK. Told by a consultant in mumbai that my area was congested and not enough towers were put in and that within 4 months there should be a major improvement in network speed and coverage.
um no? IT WAS WORST. had to cancel my plans and actually pay out $1000 something in cancellation fees and move to telstra. can't believe i did that but it was the BEST THING i have ever done for myself. I now no longer envy other people for their signal strength and coverage and best of all, my bills are even lower than what i was paying with vodafail.
Never again.
Called up several times to disconnect the modem, only one was canceled after 4 months of constant arguing every night before 8pm asking them WHY DOESNT MY MODEM WORK. Told by a consultant in mumbai that my area was congested and not enough towers were put in and that within 4 months there should be a major improvement in network speed and coverage.
um no? IT WAS WORST. had to cancel my plans and actually pay out $1000 something in cancellation fees and move to telstra. can't believe i did that but it was the BEST THING i have ever done for myself. I now no longer envy other people for their signal strength and coverage and best of all, my bills are even lower than what i was paying with vodafail.
Never again.
17524 Someone from NSW thinks vodafone is unbelievably bad at 28 Apr 2011 05:05:05 PM
I joined Vodafone last Nov and in my first week y number fell off the network.
I couldn't get calls forwarded to another number so my business went dead for a week while off the Vodafone network.
I was finally connected but Vodafone were unable to retrieve my voice mails for me & I therefore lost all contact with any future & current business that may have left messages.
I then gave Vodafone the benefit of the doubt & continued with the contract only to continuously receive complaints from clients and friends trying to call me but claiming that the call was going to "nothing". I have also experienced this when trying to call my wife who is also with Vodafone. My wife is currently trying to seek employment and only wonders how many potential job opportunity calls she has missed.
In frustration I was forced to leave & join Telstra in order to keep my business alive. I wish to join the class action and find out how I can claim my money back that Vodafone are demanding from me in order to payout the contract.
I can't imagine the amount of money that I have lost & Vodafone have been no help at all.
Regards,
<<PERSONAL DETAILS REMOVED>>
Director
Masecam Productions Pty Ltd
I couldn't get calls forwarded to another number so my business went dead for a week while off the Vodafone network.
I was finally connected but Vodafone were unable to retrieve my voice mails for me & I therefore lost all contact with any future & current business that may have left messages.
I then gave Vodafone the benefit of the doubt & continued with the contract only to continuously receive complaints from clients and friends trying to call me but claiming that the call was going to "nothing". I have also experienced this when trying to call my wife who is also with Vodafone. My wife is currently trying to seek employment and only wonders how many potential job opportunity calls she has missed.
In frustration I was forced to leave & join Telstra in order to keep my business alive. I wish to join the class action and find out how I can claim my money back that Vodafone are demanding from me in order to payout the contract.
I can't imagine the amount of money that I have lost & Vodafone have been no help at all.
Regards,
<<PERSONAL DETAILS REMOVED>>
Director
Masecam Productions Pty Ltd
17522 Someone from NSW thinks vodafone is a New Fail at 28 Apr 2011 04:42:57 PM
Stupid me all this time I'm blaming my iphone with poor reception issues, drop outs, delayed vocemail and it's been Vodafone all along. Today just topped it all with "the disappearing voicemail". You know the one - let the call go through to voicemail cos' your in a queue at the bank, you hear it go through to voicemail, you attempt to retrieve the message and all of a sudden - it's gone - yep not even in deleted messages. New one to me. Panic sets in as it's used for work and pleasure, you make few obvious calls and then resort to dialling your voicemail - 121 - remember having to do that years ago? Well thankfully it was there - could've lost a client and follow-up order - thanks vodafone!!
29 Apr 2011 11:52:14 AM: Hey just got that missing voicemail (albeit 21hrs later) along with a current one - maybe there batching these things as a cost-saving excercise?????
17520 Someone from WA thinks vodafone is Failed at 28 Apr 2011 04:32:59 PM
my phones internet works far less often than it does work, the reception is poor, my calls often drop out
17513 Someone from WA thinks vodafone is Very Poor at 28 Apr 2011 12:32:00 PM
I brought 2 $28 Vodafone plans for myself and my partner late last year.
I live in Bunbury WA very close to the CBD but have extremely poor reception in my house. About 70% of time have to go out to the road to make a call. After one very long wait for Vodafone assistance and much discussion and check of my phone by the operator I was firstly given $200 free credit which I told them was near useless as I cant make calls from home!
After a few weeks I eventually got on to them and after much bargaining was told I could get out of both contracts for $300.
I am still with them as I have been to busy to change but will change to another provider in two weeks time.
It once again proves that there is no such thing as a free lunch!!!!!!
How can they get away with this? If they were in the motor trade could they sell new cars that only worked occasionally? No way. Why are Telcos allowed to be so bad?
I live in Bunbury WA very close to the CBD but have extremely poor reception in my house. About 70% of time have to go out to the road to make a call. After one very long wait for Vodafone assistance and much discussion and check of my phone by the operator I was firstly given $200 free credit which I told them was near useless as I cant make calls from home!
After a few weeks I eventually got on to them and after much bargaining was told I could get out of both contracts for $300.
I am still with them as I have been to busy to change but will change to another provider in two weeks time.
It once again proves that there is no such thing as a free lunch!!!!!!
How can they get away with this? If they were in the motor trade could they sell new cars that only worked occasionally? No way. Why are Telcos allowed to be so bad?
17512 Someone from QLD thinks vodafone is Epic Fail at 28 Apr 2011 12:19:41 PM
After many years with Vodafone, i cancelled my plan with them to move across to a more competitive product which offered better coverage - my main issue with the service was data speeds which lacked significantly and was basically useless. I called to confirm the total cost, including number porting, to payout the plan and cancel the phone and mobile internet services. I was quoted at just over $300 - i proceeded with cancellation and ported the number to the competitor. I contacted Vodafone to confirm the cancellation when i was advised i was charges an additional $600 something to port the number, on top of services charges and the $300 cancellation - bill: in excess of $1000. They offered me $100 cashback to keep my business and a free iPhone 4 - firstly, i had already transferred my business to a much cheaper plan and second, i already have an iPhone 4.
17508 Someone from WA thinks vodafone is very at 28 Apr 2011 11:36:52 AM
Call drop outs in the metro area even along the Northern Suburbs train line !!!
Anytime I go out for a day trip outside Perth, in most places, there is no network unlike my friends who are on Telstra and Optus.We are a laughing stock When will Vodaphone ever improve. I want to get out of this misery :-(
Anytime I go out for a day trip outside Perth, in most places, there is no network unlike my friends who are on Telstra and Optus.We are a laughing stock When will Vodaphone ever improve. I want to get out of this misery :-(
17506 Someone from VIC thinks vodafone is Coverage at 28 Apr 2011 10:49:21 AM
My work vodaphone phone works very well at work for voice and data... but at home I have to stand in the front yard to have any chance of talking on my mobile... The country coverage is also very poor. When it works it works well, its the coverage that seems to be he major issue. Someone needs to do an Android or iPhone coverage map App... where you could use a smart phone with location services and map the signal strength and upload the data anonymously to a central web site ... if it was done across all carriers you could CLEARLY see who is better and where... it would REALLY keep them honest and show when improvements were made etc...
17505 Someone from QLD thinks vodafone is decieved at 28 Apr 2011 10:45:16 AM
I was told end of last year by vodafone that since joining with 3 mobile there service is essentially the same. Upon signing to them i instantly noticed a vast lack of service and coverage. calls drop out alot, if they dont over half are very distorted, some wont call at all and data speeds are woeful when i compare it with phones on other networks.
17504 Someone from WA thinks vodafone is highly fail at 28 Apr 2011 10:44:23 AM
Poor, crackly reception on a brand new phone. Phone has been checked, it's all good! Tried to call help centre which was no help, and I could'nt understand the operator. Two weeks with no phone this is ridiculous.
17501 Someone from VIC thinks vodafone is Reception issue at 28 Apr 2011 10:01:50 AM
I was told by a Vodafone representative that the reception would be as good as Telstra anywhere in Victoria. "WRONG" I travel to the high country quite often and have no service. I work in east Melbourne and the service is just as hopeless. will be reverting back to Telstra when contract ends.
28 Apr 2011 07:46:15 PM: Don't wit for the contract to end, demand they release you from it on the grounds of not providing the service.
17494 Someone from QLD thinks vodafone is hopless at 28 Apr 2011 06:14:13 AM
calls drop out, takes ages to connect, mobile internet doesnot work properly very slow sometimes wont connect. have the wizbanging htc desire hd but cannot use it to its full potential due to the very substandard non existant vodafail service being provided. and dont think about ringing up and complaining you will run out of battery while on hold for the rest of your life. have now unlocked handset and running telstra sim when cannot acess network.
17493 Someone from QLD thinks vodafone is Very at 28 Apr 2011 05:59:36 AM
Mobile Broadband. 200m from Southport CBD next to Australia Fair. 5 am (clearly nowhere near peak.) Full bar reception. HSPDA. Continous Ping to hotmail.com over 10 minutes. 6 outages. Average Ping 710ms. Deviation 456.3ms Maximum 1982ms. Minimum 348ms. Longest outage 49s. Overall: only 62% of Ping less than 1500ms. This means internet practically unusable 48% of time at non-peak of 5am next to CBD. How fail can vodafone get?
28 Apr 2011 08:17:29 PM: Im only 200 meters from the tower i get my signal from or lack off signal I should say, figure that one out, can't even get the 3G signal, web pages are always not loading, I told them tonight I refuse to pay anymore money, $39 a month for what???? I can use my 3 usb broadband stick no problem on the 3G network but not VODAFAIL.
30 Apr 2011 12:08:37 AM: And you still continue to pay your bills.. Vodafone=Fail ; You=Aussie Loer ; Vodafone CEO's, Big Brass and Shareholders laughing all the way to the bank = GIANT FAIL, but not as big a FAIL as you loser aussie scum who'll re-elect Anna Bligh next state election. Me = no care, not born here, dual citizenship, i have a home in the civilized world, and I'm heading back as soon as my contract is up, in the meanwhile I'm going to try to educate a few people along the way, seems that out of every 1000 aussies or so, there's one or two who actually have a brain inbetween their ears, so as far as I'm concerned, I'm sweet wtih the almighty, I'm doing my good deed for society. Live with passion and be the change you want to see in the world....
17486 Someone from WA thinks vodafone is extreme at 27 Apr 2011 10:46:43 PM
Missing incoming messages which caused missed appointments, drop calls and poor reception even in city areas
27 Apr 2011 11:11:48 PM: join the class action if it cost you $$$$$. Voda can pay any costs for lost clients/business.
17483 Someone from VIC thinks vodafone is Very at 27 Apr 2011 10:36:46 PM
Baiscally It goes from no service to 3 bars of 3G. at my girlfriends place i get no service at all...
I pay $70 a month for a service i dont even use because i have no reception.
Thanks Voda
I pay $70 a month for a service i dont even use because i have no reception.
Thanks Voda
17482 Someone from NSW thinks vodafone is 100% Fail at 27 Apr 2011 10:20:39 PM
No coverage I get more Coverage in a remote area (Hunter Valley) than a more dense suburb
17478 Someone from QLD thinks vodafone is EPIC at 27 Apr 2011 09:02:30 PM
The vodafone network drops out 4 times just between my house and my work. The reason we got warned about the floods coming in January was other campers getting notifications to move to higher ground as they were with other networks.
17477 Someone from NSW thinks vodafone is Very fail at 27 Apr 2011 08:50:24 PM
I was on the 29$ plan paying an extra 15$ for unlimited txt to any phone in australia. I was over my phone so my partner gave me his new Samsung, the Samsung phone I was using is exclusive to Optus therefore if I had put my Vodafone sim card in it it could not connect to the internet, which I was fine with because that was making my bills go through the roof. Got a txt from Voda stating that my monthly spend on this number was $529.89, thought to myself, this isnt right. So I logged into myvodafone internet account and it stated that my next bill is $603.46 which was a big woah! I rang the customer care line and they said that i was charged for data usage. I could not connect to the internet, therefore I wasnt using any data. My partner rang up the TIO because I was not happy with the reception I had plus the bill didnt make me any happier. They said they'll get back to me in 10 business days to talk to me about it and get my 4 digit enquiry pin. They rang me back the next day and asked me what was going on and I told them about my bill plus the fact I wasnt happy about the reception I was receiving. The TIO representative asked me if I wanted to cancel my contract and without hesitation I said yes. They let me walk out with no extra payments and now been with Optus for 3 weeks and I'm loving it. Get unlimited access to FB and I also have unlimited txt to anyone in Australia and 700$ call credit and unlimited calls to any Optus number in Australia.
17476 Someone from WA thinks vodafone is Epic Fail at 27 Apr 2011 08:48:41 PM
I never get reception, even in the middle of the CBD and am constantly having to find pockets of reception so that I can make calls and send texts. In short, Vodafone's "service" is a joke and I won't be resigning with them when my contract ends.
17474 Someone from VIC thinks vodafone is Vodafail at 27 Apr 2011 08:23:52 PM
1) Poor signal reception even though i live 10 kms from the city centre.
2) Never connects to 3G, always on roaming so they have charged me excess fees
3) I have internet plan but could never use it because it never connects to 3G signal.
2) Never connects to 3G, always on roaming so they have charged me excess fees
3) I have internet plan but could never use it because it never connects to 3G signal.
17468 Someone from NSW thinks vodafone is Incompentent at 27 Apr 2011 06:31:34 PM
I had to cancel Vodafone due to their apaling coverage. I use my phone for work and was told to get rid of them. In the process ive now received a bill from them of $1000 for cancelling a contract????? I did not have a handset subsidy and did not sign a contract. I was also a vodafone customer for over 5 years. The response I received was too bad you have to pay it!!!!! Customer service basically said there was no way around it - anyone?
27 Apr 2011 09:11:01 PM: call the TIO
27 Apr 2011 10:32:10 PM: If you didn't sign a contract there wouldn't be a cancellation fee. Are you sure you weren't in a contract? A bill of $1000 usually means you've cancelled around 4 months into a 24 month contract.
17461 Someone from VIC thinks vodafone is high at 27 Apr 2011 04:50:36 PM
i can be in my bedroom and have no service, but as soon as i move out to the kitchen which is only about 10 foot step i receive 1 to 2 bars.
i travelled all the way to yanco NSW back in March and receive no coverage what so ever on the the way there and on the way home.
I can down to safety beach Vic and we recieve to coverage once again, even the same when iam in carrrum downs or seaford.
i will be changing once the contact runs out in june and never going back
i travelled all the way to yanco NSW back in March and receive no coverage what so ever on the the way there and on the way home.
I can down to safety beach Vic and we recieve to coverage once again, even the same when iam in carrrum downs or seaford.
i will be changing once the contact runs out in june and never going back
17457 Someone from VIC thinks vodafone is Worst Network Ever at 27 Apr 2011 04:35:55 PM
I live inner city Melbourne and my wireless internet reception is junk...refuses to load pages, constantly shuts down and sends me an error message and - on the very rare occassion it does work - take approx 10 minutes for the requested page to appear. Two calls to Vodafone and nada. No explaination, no plan of action, just a condescending "have you tried turning your computer off"
17455 Someone from NSW thinks vodafone is Rubbish service in Parra at 27 Apr 2011 04:12:00 PM
I live in North Parramatta (near church & pennant hills road) and the coverage is absolute rubbish. As im renting I have not connected a landline but with all the Vodafone mobile problems and also mobile broadband - it looks like im going to have to get ADSL or something to get service. The mobile continually drops out and mobile broadband is almost non existent.
Does anyone else have a problem in North Parramatta? I been having problems all over the place but Parramatta/North Parramatta is just a 'black hole' for any signal.
Voda has a site to check for the network upgrade/issues and they have stated that there is a problem there but its not a recent problem as the problem has been there for more 1yr. I doubt if they will get anything fixed as they are loosing all credibility and customers to Telstra.
Come'on Telstra, reduce your prices to match Voda and I will be a returning customer. NAB had a 'break up' campaign with the other banks over fees, come'on Telstra you too can do a 'break up' and match Vodafone and we will ALL sign up with you TOMORROW!
So, anyone else with Voda problems in Parra for voice & data?
Telstra you up for lower prices so you get all of Voda's customers ?
M.
Does anyone else have a problem in North Parramatta? I been having problems all over the place but Parramatta/North Parramatta is just a 'black hole' for any signal.
Voda has a site to check for the network upgrade/issues and they have stated that there is a problem there but its not a recent problem as the problem has been there for more 1yr. I doubt if they will get anything fixed as they are loosing all credibility and customers to Telstra.
Come'on Telstra, reduce your prices to match Voda and I will be a returning customer. NAB had a 'break up' campaign with the other banks over fees, come'on Telstra you too can do a 'break up' and match Vodafone and we will ALL sign up with you TOMORROW!
So, anyone else with Voda problems in Parra for voice & data?
Telstra you up for lower prices so you get all of Voda's customers ?
M.
17453 Someone from WA thinks vodafone is indifferent not different at 27 Apr 2011 04:00:33 PM
Western Suburbs of Perth - serious sub optimal coverage. Bit like not providing coverage in Canberra = worst place to do it if you are trying to hide something
17451 Someone from WA thinks vodafone is indifferent not different at 27 Apr 2011 03:58:38 PM
Western Suburbs of Perth - serious sub optimal coverage. Bit like not providing coverage in Canberra = worst place to do it if you are trying to hide something
17449 Someone from NSW thinks vodafone is at 27 Apr 2011 03:44:26 PM
Relieved that my contract has finally come to an end. Problems the minute I got the mobile broadband home. Called the tech support who were abrupt and extremely unhelpful. One guy from flat out refused to even return my calls or provide any assistance saying that the account number, sim number and mobile number was not correct?? Eventually rang back in frustration as I am not internet savvy and somebody else agreed to help me. It turned out the woman who sold the broadband had slotted the sim card into the device incorrectly - I had no idea. The first time i used the internet it worked fine. The second time it was slow and kept dropping out. A problem that I have persevered with all year. I have never once had full signal. The best is two bars and I agreed to this contract as I was told that I would get good signal. Even when it is supposedly connected and shows it is downloading a page it comes up repeatedly that internet explorer is not working, refresh page and it happens again and again. Or in the Vodafone Mobile Connect Screen data transfer becomes zero and even though it is connected, it is doing absolutely nothing. Many times I disconnect and reconnect again for the same thing to happen. For a year I have put up with this rubbish, paid my monthly account for crap reception in return. It's not right and clearly I am not alone. Wish I had the foresight to dispute this long ago and get out of the contract. Good riddance to Vodafone. I will be turning to Telstra. You get what you pay for.
17448 Someone from WA thinks vodafone is Why am I paying you bills when your not providing any coverage at 27 Apr 2011 03:31:02 PM
Im stuck on a Vodafone plan for another 20 months and thanks to Vodafone's lack of coverage in the Metro Area I've now had to result to using payphones.
I continually post horrible messages about vodafone on facebook because I'm absolutely DISGUSTED with their ability to charge ontime, compensate no-one and keep customers like me on hold for EVERYTHING!
I urge you to do the same
I continually post horrible messages about vodafone on facebook because I'm absolutely DISGUSTED with their ability to charge ontime, compensate no-one and keep customers like me on hold for EVERYTHING!
I urge you to do the same
17445 Someone from VIC thinks vodafone is MASSIVE FAIL at 27 Apr 2011 03:16:39 PM
Dropped calls, missing calls, shit reception. I've had enough, once this contract expires in three months I'm definitely switching providers!
17443 Someone from VIC thinks vodafone is HUGE FAIL at 27 Apr 2011 03:09:31 PM
I left vodafone for telstra due to poor network coverage and customer service. I then received a text from vodafone saying my final bill has been sent to my email adress. I checked my email, and what do you know... its not there! So I called vodafone and was transfered between departments until finally the phone rang... and rang for 8 minutes before someone picked up and hung up on me!
17442 Someone from WA thinks vodafone is Winning at Failing at 27 Apr 2011 03:03:26 PM
Stuck on a 24 month plan until October.
My phone constantly cuts out when connecting to mobile internet (if I'm fortunate to get mobile internet in the first place).
Full reception bars are a myth (and it's not the phone).
With this much failure and the reception bars going on holiday very frequently I want to exit my contract asap but am unsure if I can.
Hi-ho Telstra!
My phone constantly cuts out when connecting to mobile internet (if I'm fortunate to get mobile internet in the first place).
Full reception bars are a myth (and it's not the phone).
With this much failure and the reception bars going on holiday very frequently I want to exit my contract asap but am unsure if I can.
Hi-ho Telstra!
17441 Someone from VIC thinks vodafone is Reception / Service problems at 27 Apr 2011 02:59:56 PM
I have been in and out of range for the last few months. Not to mention the 'gliche' on Easter Sunday where I was unable to send a text for a minimum of 8 hours. I need to turn off my phone completely and restart everytime I lose reception. I am simply paying for a service that I am NOT receiving. I have been a Vodafone customer for 8 years and am strongly contemplating on changing providers.
17439 Someone from VIC thinks vodafone is fail to the max at 27 Apr 2011 02:42:52 PM
over Easter poor reception no sms call drop outs wtf , we living in Australia or a third world Country !!!!!!!
17438 Someone from WA thinks vodafone is Epic at 27 Apr 2011 02:00:51 PM
Poor coverage, continous call drop outs even in full range, bills not sent out on time, messages recieved hours/days after they had been sent. would like to get out of my plan but will cost to much!
17437 Someone from TAS thinks vodafone is POOR COVERAGE WYNYARD TASMANIA at 27 Apr 2011 01:59:31 PM
Well Vodafone I am dissappointed with your mobile coverage at Wynyard, Tasmania. I have missed important calls when I have to travel there, and when there is a slight signal on a fine day it drops out during call. Forget any signal when there is patchy rain. Lift your game.
17436 Someone from WA thinks vodafone is dropped calls at 27 Apr 2011 01:58:45 PM
sick of calls dropping out/poor reception can't wait to change provider.
17435 Someone from VIC thinks vodafone is at 27 Apr 2011 01:54:15 PM
I have been with vodafail for more than 10yrs why is the reception getting worse?
Shouldnt it be getting better?
Shouldnt it be getting better?
17434 Someone from WA thinks vodafone is EPIC FAIL! at 27 Apr 2011 01:53:35 PM
Was with Vodafone for over 4 years and the poor reception, shocking service, drop-outs, coverage all became too much...luckily I switched to a different pre-paid carrier and what an absolute relief...all the problems are a distant memory...
Shame on Vodafone, for taking our money, not providing the service and simply not caring about it's clients...all their problems are related to their merge with 3 and after speaking with an insider, these issues will continue for another 1-2 years.
Shame on Vodafone, for taking our money, not providing the service and simply not caring about it's clients...all their problems are related to their merge with 3 and after speaking with an insider, these issues will continue for another 1-2 years.
5 May 2011 10:40:40 AM: who is your new carrier?
17433 Someone from ACT thinks vodafone is 10 Fails at 27 Apr 2011 01:52:38 PM
I went to vodafone after my missus's new Iphone4 (which we just started on a 2 year contract) kept dropping calls and even sometimes failed to dial. I was told that the only way to deal with this problem was to turn off the 3G setting for the phone... So the point of buying a 3G phone as become redundant thanks to poor planing and implementation from Vodafone... (she still gets her calls dropped aswell). I'm considering paying to drop the contract so she is on a more reliable network. </Rant>
17427 Someone from NSW thinks vodafone is A communications company that can't communicate at 27 Apr 2011 12:41:19 PM
Vodafone told me that my area was receiving a 3Gnetwork upgrade, so l gave them time and the benifit of the doubt.
Turns out the upgrade is 3G 850 and not compatibile with the 3G 900 phone I am on contract with them.
Turns out the upgrade is 3G 850 and not compatibile with the 3G 900 phone I am on contract with them.
27 Apr 2011 02:09:00 PM: The 850 towers will still reduce the congestion off the 900 and 2100 towers, so it will still help.
27 Apr 2011 03:34:39 PM: OH PLEASE TELSTRA IS BUILDING 4G VODAFONE IS GOING 850 3G NOW TO LATE NOW FAR OUT.
27 Apr 2011 03:35:36 PM: blah blah will reduce the blah blah blah to the blah blah. It either works or it doesn't make, speak english.
27 Apr 2011 05:48:55 PM: Congestion doesn't seem like a problem, if you don't have a signal and the tower upgrade for your area is already being shown as being completed.
27 Apr 2011 08:50:39 PM: To the comment about Telstra and 4G, Vodafone were actually the first network to begin rollout of the LTE network, Telstra have yet to begin theirs.
17425 Someone from NSW thinks vodafone is Seriously. at 27 Apr 2011 12:37:42 PM
What a debacle. I've been using Vodafone for ~8 years, and have weathered a few storms with them, however nothing as seriously bad as the last 6 months. Dropped calls, fluctuating reception, poor SMS performance. 3G internet performance is a joke; its so flaky regardless of how many bars are displayed on the phone. Being disgruntled, and then running into a non-functioning billing service is pretty much the last straw. I can't even pay my (quite excessive, given the lack of actual service) bill due to 1555 and their website both refusing to accept payment after long wait times and filling out tedious forms.
I will be moving over to Telstra. They might be more expensive, however at least I will be getting what I pay for.
I will be moving over to Telstra. They might be more expensive, however at least I will be getting what I pay for.
17424 Someone from VIC thinks vodafone is No Service at 27 Apr 2011 12:35:49 PM
I struggled to get any reception camping around Eildon over the Easter Break, same spot last year l had service, this year zilch..had to wait until l was into Mansfield before l could call - mind you my mates with the other carriers apart from 3 had service.
Been with Voda for 4 years had enough...time for a change
Been with Voda for 4 years had enough...time for a change
17423 Someone from WA thinks vodafone is severe at 27 Apr 2011 12:33:16 PM
continual and I mean continual dropouts and poor reception always
17422 Someone from NSW thinks vodafone is Mega at 27 Apr 2011 12:30:21 PM
Been with Vodfone 11 years, my last plan expired in January waiting to see things improve before starting a new 2 year plan .. this Easter weekend was bad, could not send SMS on Easter day, my phone had no reception most of the time resulting in continuos voicemail messages, when I could call it was broken up. I am trying so hard to stay on as a customer but cannot see any changes as promised over the past few months.
17421 Someone from TAS thinks vodafone is Coverage at 27 Apr 2011 12:24:35 PM
No 3G coverage in Glenorchy like I normaly, has been down for 3 days. Trying to operate a business on dial up speeds. Have had problems even trying to access this website.
27 Apr 2011 03:29:25 PM: Im in glenorchy aswell, and i thought it was my phone. thanks
17418 Someone from NSW thinks vodafone is EFG at 27 Apr 2011 11:51:42 AM
Am lucky to get any reception in Waitara NSW 2077, 3G is non existent.
17417 Someone from NSW thinks vodafone is No Service - Double Bay NSW 2028 at 27 Apr 2011 11:45:59 AM
I have had no reception all morning in Double Bay NSW 2028 where I normally have reception. Have done all resets and phone on and off and still no luck
17416 Someone from VIC thinks vodafone is terrible fail at 27 Apr 2011 11:44:56 AM
Dropped calls...I am having to call back people sometimes 4 or 5 times. Dropping my wireless network, poor access to internet using 3g network, anything pertaining to internet access basically. Turning phone on and off up to 20 times per day to get coverage and service back (alot of times the phone won't even turn back on!) Not able to receive or send texts and phone calls probably 3 or 4 times a week, for hours at a time.
17415 Someone from VIC thinks vodafone is terrible fail at 27 Apr 2011 11:44:26 AM
Dropped calls...I am having to call back people sometimes 4 or 5 times. Dropping my wireless network, poor access to internet using 3g network, anything pertaining to internet access basically. Turning phone on and off up to 20 times per day to get coverage and service back (alot of times the phone won't even turn back on!) Not able to receive or send texts and phone calls probably 3 or 4 times a week, for hours at a time.
17413 Someone from QLD thinks vodafone is Extreme at 27 Apr 2011 11:20:19 AM
I have only been with Vodaphone for 3-4 weeks. I cannot use my mobile (Iphone 4) at my desk at work or make or receive calls at my home. I was previously with 3 and was encouraged by Mobicom to change to Vodaphone and take advantage of the upgrade in phones - 10 in all. We are experiencing no service in 4 of our major work areas, where we did have service previously. The dropped calls is the worst and the delay in texts is atrocious. I have experienced good customer service but no solution to the problem has been offered. I am extremely disgruntled with the level of coverage and Vodaphone has not provided the level of service that I signed up for. 2 out of 10 vodaphone
17412 Someone from ACT thinks vodafone is Poor reception at 27 Apr 2011 10:53:01 AM
I live in WANRNER QLD & have very poor reception cant take cals inside my house i'm lucky to be able to text .
I dont live in the country but a major city in australia !!!
I dont live in the country but a major city in australia !!!
17411 Someone from WA thinks vodafone is Terrible coverage, dropping calls and always dropped over long weekends at 27 Apr 2011 10:28:04 AM
There always seems to be network problems over long weekends, most recently this weekend. I had no coverage from easter Sunday morning until yesterday (Tuesday) lunchtime. I could not do anything and my phone sat in 'no network' mode for two days. Also, I live in Maylands WA, just 4pm from the Perth CBD and I cannot get any coverage in my house. If by chance I get to make a call it will drop out within the first minute, and 3G forget it!! I have made complaints since last Christmas, when again I had no coverage for two days and I'm still trying to get answers.
Thanks for the opportunity to shake my pain! At least I know I'm not the only sufferer.
Thanks for the opportunity to shake my pain! At least I know I'm not the only sufferer.
17410 Someone from TAS thinks vodafone is at 27 Apr 2011 10:24:04 AM
I have been with Vodafone for around 4 years. I have put up with the dropped calls, bad reception (most of the time, no signal/reception at all), voicemails being delivered 24 hours after the call has been made, with family and friends telling me my phone was off, incorrect, phone is always on. I work in the CBD (Hobart) and sometimes cannot load facebook (in my lunch break of course), iTunes or Safari at all, it just continually tries to load the page unsuccessfully. When a call does connect and I answer, I can hear the person on the other end, but they can't hear me, or I can talk for a few minutes, then they can't hear me, all I get is "Where did you go?" or "Hello"??? so I hang up. Enough is enough in this day and age of modern technology, we should be able to talk, surf the net, buy a song, send a text and say hi to friends on facebook from our phone with no interruptions or service problems. I am hoping nothing happens to my daughter or myself, as I have my vodafone service to rely on for a 000 call should I need it.
17409 Someone from NSW thinks vodafone is broadband not working at 27 Apr 2011 10:14:10 AM
I'm so glad thhis website is up and Vodaphone issues on TV last night. I thought I was only one. Many times I cannot even use the internet modem, signal coverage is either not at all or very poor. I've used vodaphone broadband for 3-4 months and have had continuous problems, over billed, being cut off when I thought an issue was resolved, long waits, everything little thing I say is repeated back parrot fashion from India, when all I want is the situation resolved.
17408 Someone from VIC thinks vodafone is Poor Reception at 27 Apr 2011 09:59:28 AM
I am in Bendigo Victoria and use my mobile extensively for work. I am often in areas that simply have no reception (My Factory in East Bendigo), on the train to Melb, or simply slightly outside the CBD. I get dropped calls, no reception, and the icing on the cake is - full signal and I get an sms telling me to call voicemail. I call voicemail and the time of the message is less than two minutes from my call to voicemail to when voicemail recorded the message. The message is someone calling to talk to me. When I speak to them, I ask if they heard my phone ring and they always state that it went straight through to voicemail. This is most frustrating as the phone had full signal and simply didn't ring.
17407 Someone from QLD thinks vodafone is negligent and should face consequences for same at 27 Apr 2011 09:46:47 AM
27 Apr 2011 02:38:23 PM: You're an idiot
21 Jul 2011 01:35:54 AM: Wow your negotiating skills are so good wish I had those ideas! Tard..
17406 Someone from QLD thinks vodafone is USELESS at 27 Apr 2011 09:45:58 AM
After selling the Vodafone product for many years and being a customer for 12 I am over it. I have been out of the mobile game for 5 years now ansd well all i can say is that Vodafone AUS has gone backwards. I live on the Gold Coast and have 3 ctn ( numbers ) conected to Vodafone. The coverage is the big thing. I can sit at home and my phone will say no service. I have to walk down the road to send a txt. Droped calls are becoming a joke. After many complaints to Voda and yes i have received a small rebate of half porice access for 3 months it still goes on and on. It's a real shame as i have been loyal to this company for a very long time. SORT IT OUT VODA.2 of my phones still have about 18 months left to run and the way they are going they will not make it to the end.
17403 Someone from SA thinks vodafone is Poor at 27 Apr 2011 09:27:39 AM
I have a small business and joined Vodafone, we have 3 mobiles and at the time the deal was too good to refuse, well the saying if the deal is too good it probably is. The drop outs were horrible but i must admit have improved.
The coverage is extremely poor, i don't dare leave Adelaide suburban area's because the coverage is useless, if i had of known this i would not have joined.
The coverage is extremely poor, i don't dare leave Adelaide suburban area's because the coverage is useless, if i had of known this i would not have joined.
17402 Someone from VIC thinks vodafone is Epic at 27 Apr 2011 09:19:57 AM
At Melbourne Airport, dusty little backwater place where mobile coverage cant really be expected. Cannot make or receive any calls even though my phone is showing full 3G coverage. Good work Voda
17400 Someone from NSW thinks vodafone is BAD at 27 Apr 2011 09:04:44 AM
IM SICK OF PAYING $121 A MONTH FOR A SERVICE THAT ISNT BEING PROVIDED TO ME AS STATED IN THE CONTRACT I AGREED TO. THE TEXT NETWORK DOWN ON SUNDAY, THE 3G NETWORK BEING SLOW ALWAYS, IT JUST NEVER ENDS. I TRIED TO COMPLAIN YESTERDAY BUT THE GUY FROM INDIA DIDNT REALLY TAKE NOTICE OF WHAT I WAS SAYING. I WANT TO GET OUT OF MY CONTRACT AND FIND A NEW PROVIDER BECAUSE THIS IS HORRIBLE.
17398 Someone from NSW thinks vodafone is Very sub standard service and reception at 27 Apr 2011 08:49:39 AM
Tried making a call on the train a couple months back between Strathfield and Lidcombe ( Sydney ). 7 attempts and 7 FAILS...This was after Vodafail stated they were upgrading their service...pfft...Reception at my home used to be 4 or 5 bars - now its 1 or 2 yet sometimes but very rarely it will have full reception...and yes i couldnt send txt on Easter Sunday but could receive them...was trying to reply to mates and couldnt...funny thing is i was able to call them...Rubbish service..surprised people arent leaving in their droves..