Network fail. Vodafone always say nothing wrong from their side, they deny ther network failure & put the blame on my handset. Brand new iphone 4!

Vodafone have cheated me, barely any of msgs have ever been received from either end. The coverage is constantly crackling, cutting out mid conversation and or not even connecting the call.

Appalled by you VODAFONE.

I've signed up with vodafone thinking they are an international network, which should facilitate good use of the phone when travelling abroad... what a mistake: even in countries in which there is vodafone, there is no roaming provided for prepaid... why?!
Also, when trying to access my voicemail from another phone, I get "the system is experiencing some difficulties, please try later"... but that's been now the story for a few days!
What can I say, very helpful... I'm switching to another services as soon as I get back!

I was cold-called one saturday morning by someone from Vodaphone when I was still with 3, and told by the rep that Vodaphone had bought 3 and as a result all their customers were being "encouraged" to move to Vodaphone. He had my access details, phone plan details, and full account information, and identified Vodaphone plans that would provide everything plus more that our 3 accounts would. I had concerns about the Vodaphone network since we have several friends who have experienced such poor reception that they have moved to another network - he "looked up" our address and told us our signal would be much better. He also made the transfer sound painless since it would be an internal transfer.
The deal sounded like it was inevitable since 3 and Vodaphone were going to be the same, everyone would have to transfer sometime, and everything would be matched or better than for 3, so I signed up. We received SIM cards in the mail about a week later, and switched over.
We had some initial problems with MMS messages because no one told us that our phone settings needed to be changed for the new network, the staff in our local Vodaphone store fixed this for us.
Whilst in the store I have learned that one of the key features of the 3 deal is not available under Vodaphone - with 3 when you are overseas on a 3 network in that country your calls are considered as though you are in Australia - which was attractive since we travel to the UK and Europe and want that feature, this is apparently not available on Vodaphone.
I have also just been charged over $900 by 3 for leaving thir network without telling them. They will refund it but only after a long and heated discussion with them. Basically Vodaphone salesman sold the deal as though it was one company, and you would take care of the transfer - BUT 3 levy a large charge unless their customers inform them, which I didn't do since I was told that this wasn't necessary. Whilst I will be refunded I will have the inconvenience of no money until it is refunded, and have incurred bank charges for going overdrawn - which is unfair since Vodaphone have caused this.
AND, apart from all the hassle I have had to do (and am still dealing with) to effect a "seamless internal" transfer my wife has such poor receotion in her place of work that her mobile is useless during the day. Since she works in the centre of Perth city approx 50m from your nearest store this doesn't reflect well on your network. I have also experienced far more dropouts and low signals than I ever had with 3.
My main complaint is that your salesteam made it sound like there was no option but to switch, that the switch would be completely painless, and that every aspect of our current contracts would be the same or better. If it had been just a telesales I would have hung up, but they had full access to 3's systems and therefore sounded very official.
As a result of your actions I feel very strongly that we have been lied to, and wish that I had never taken your call. Since your network is worse than 3's in the centre of Perth, South Perth, and Victoria Park it is virtually useless for us. I would like to switch back to 3 - but since it will become Vodaphone in the future this is pointless, and means that we will no have option but to transfer to Telstra.

I would appreciate your comments, an apology for your telesales team, and an assurance that 3 customers will not be contacted in this way again. I have complained to 3 about this and will follow up with them.

I have had Vodafone and Crazy Johns for 4 years, reception is patchy at best, with little to no reception at our house. Sick of getting told that they are working on improving coverage, especially when all they say is soon. 4 Years is not soon!

the coverage and reception is terrible and always drops out when im on the phone

Submitted a complaint to the TIO after terrible reception and calls going straight to voicemail. Vodafone has been trying to contact me ever since, but all their calls are going straight to voicemail. Oh the irony...

Contacted Vodafone 10 times so far since I bought this pocket wifi a week ago. Now they are saying it is a national outage that started 2 days ago. What are they thinking.

why must you sit back and bag the network- vodafone has a fantastic network, better plans then you will find anywhere else, great customer service and so on. the tiny percentage of people out there who may have had a bad experience, stop complaining and move networks.

How long did it take 3 to ruin vodafone 3 months since they merged.

After 10 yrs with Vodafone and getting quality service, they have not only ruined the network they cant get the call centre right either!

Bad reception at home same at work when my current contract expires i will be switching maybe even before then vodafone you suck big time

have to make copy of all my e-mails in case network drops out midway thru sending (have to make a copy of this message also coz not sure it will actually upload w/o dropping out)

sure enough ... Oops! Google Chrome could not find www.vodafail.com

Pre paid mobile internet (I live in Bramston Tce Herston, Brisbane on a hill with a clear veiw to the city)
Reception is soooo bad, often only bps, that I have NEVER been able to load the Vodafone website. This means I have to always use my mobile and call India to resolve any issues or to recharge etc. I have noticed lately though that the call centre people now use their real names and openly admit they are in India. Not as fun as having an Indian called Mick trying to convince you he is in Oz!

Vodafone has taken to enalbing 'Call Catcher' on your SIM card WITHOUT YOUR PERMISSION. This is designed to reduce network congestion, by terminating the ringing call tone after 5 - 10 seconds and forcing a missed call SMS message being sent to you.

You can't disable it by normal methods, on your phone or their Myvodafone website. You have to dial 1555 and register your anger with them to remove it, via the Skype Cust Call service to INDIA.

Benefits to Vodafone:
1 Reduces non paying ring time on the network.
2 Increases paid call time by people re-ringing back the the original caller. If the call rang long enough you wouldn't have to, as you would probably have enough time to answer the call.

This scam by Vodafone needs investigating by the TIO.

Who else has been annoyed by this scam?

Pretty much no data reception anywhere I go in Brisbane, and even if I happen to get it somewhere, it shortly drops out. Can't wait for my contract to expire, I will be leaving them as soon as I can.

Little to no mobile data reception EVERYWHERE.
I work in Brisbane CBD and live in the inner suburbs and have no way of ever being able to use my 2GB data pack.

very limited coverage outside of the CBD

No coverage at all. Super annoyed.

Apparently the entire network has gone down in WA, for me this means I can't recieve incoming calls and therefore new jobs

no reception keeps cutting out and service juswt suks.

Poor reception, delayed SMS, 3G drop outs, no android updates.

1. One-bar phone reception at home and at work
2. Zero internet connection - even though it's included in the data plan
3. Call drop-outs - constant
4. Still have to pay for service that's clearly not provided

I have been with vodafone for 4 months.

Firstly, I never have phone reception, and I live 15 mins drive from perths city centre. I recently went to visit my mother in south australia, had 6 people around the table everyone had FULL bars of reception on different networks, I was lucky to get 1 bar, the whole 4 weeks I was there I had to call everyone who had called me back when I went for a drive.... This resulted in a $600 phone bill!! Rang them and they couldnt do anything for me.

Secondly, I asked vodafone to notify me when my bill got to $50, $100, etc. so I could monitor my usage. First month yep they did that, then stopped and I ended up with a massive bill, as far as I was aware I was still under my cap! Rang and complained all they could do was give me 10% off the bill.... Wasn't happy, not good enough!

Now I am not receiving my bills via email, rang to get this sorted and yep they have the right email address, and apparently theyre definantly sent got told to check my spam folder but I already had, I got a "well we cant help you then" ... Not impressed!

Not getting texts or emails about my bills how am I supposed to pay it? They just keep cutting my phone off without warning! I need my phone for work and I am losing business from it.

Im pretty sure contracts go both ways, they provide a service, I pay them for that service.... Theyre not providing me with a service at all! Not getting phone reception, my bill, any sort of customer service at all! Ive had more than enough and I WANT OUT OF MY CONTRACT!!!!!

Last time I rang them the guy on the other end couldnt understand what I was saying and I got that frustrated I ended up abusing him and hanging up!

Terrible customer service, terrible coverage, terrible everything. My calls drop in and out in volume and quality constantly, delayed text messages, an absolute minimum of a 20 minute wait to speak to customer service, an ironic, inappropriate title for vodafone to use, who rarely speak translatable english, OR care about my problems after tedious minutes of negotiating the language barrier. My data rate is pathetic. Using websites is completely impractical, I can set my phone to navigate to a page and wait half an hour and it has maybe a 50/50 chance of having loaded. Cannot use even a fraction of the data I pay for, I can use literally about 1/00th of my monthly quota when constantly trying to use it.

Not to mention my phone drops off the network completely almost every day, and I live under a relay... my housemates on alternative providers have full coverage at all times, and I cant wait to change. Ive been with vodafone for 10 years and back then they used to be the best, its all just gone downhill dramatically.

No 3G internet or edge reception in Sydney CBD near Wynyard Station.

How can they call it mobile broadband when it is so slow that a utube clip will not run without stop/start waiting etc.

Paid for $55 new alltime prepaid plan. Made sure I did not ring 1300, 13, and 1800 numbers. Plan lasted 2 weeks apparently and this is not up in bright lights but the 121 message bank number is charged at $1.20 each time you ring for your messages. And they are double dipping here as a lot of my calls I don't receive they get redirected to message bank, so I am racking up a message bank bill that they are initiating because of their poor network. Rang Vodaphone (India) reckon they owed me a full month ($55) because it had happened for two months, generously gave me $10 back to go on this months $55.00 plan which is absolutely useless as I have changed to call back messages which is free.

Firstly, I'll be blunt - I ported to Vodafone because their 850 network performs better than Telstra all over Sydney. However...

They've accidentally ported my number onto someone else's account, and sent me the SIM/Service. So I'm with an account which isn't under my name, and I can't change it back because I'm not the account holder. To make it worse, doing this has also disconnected this poor random ladies number - and she's getting my bills. Apparently reversing the port allows them to fix my issue, but would totally disconnect her service and she'd not be able to get her number back!

I'm sure it will all be sorted out, but it's a little laughable. If this was a business service, it would be a total nightmare!

I am spending a month in italy. I bought 2 vodafone sim cards one for internet and one prepaied for my phone. on the first day, everything was working well but on the second day, I cant send any sms from my phone even tho I can make and recive phone calls. Every time I send an sms it sais to me that the traffic is insufficient. For my internet sim I really got screwed because they told me that it would work everywhere and I found out that there is next to no network in the city I'm in and I always get the same message that the traffic is insufficient. I am interested in joining the class action suit and I hope it will put those liars out of buisness. I am not looking for any financial compensation.

Cheking Vodafone Network status page find no upgrades planned for Mackay, Qld (postcode 4740) See many plans for places al around here, but none in town!

So after 9 months off contract with 3, I decided to sign up to a new 24 month contract with Vodafone. Ported my number over and the reception in Box Hill is absolutely terrible. I cannot even maintain a phone call without constantly redialing. What use is having so much credit when you are redialing all the time. Don't make this mistake like I did.

Does vodafail still have a 3G network - makes the apps look a little decorative? SMS works intermitently - and reception varies. All of these issues are getting worse. Used to love vodafone (providing I was in Sydney) but now can't even manage it in Redfern / Glebe. Most of the time I am recieving a late 1990's phone experience.

Too many issues.
1. No signal in sone major place. Like on Sydney Strathfield train platform, pit street mall, etc....
2. Poor 3G network. Slow as hell, almost unusable on the train (not in the tunnel!)
3. Every time when I drop a call ( eg. I called someone but not able to get through) if I dial the number again within 1 minute, the call just fail straight away.

People who ring me are complaining that they are being sent straight to VoiceMail (probably because the Vodafail reception is so crap). I then don't receive the SMS notifying me that I have VoiceMail until 5 days later at which time I find that I have 10 messages.

ME AND MY HUSBAND ARE BOTH with no reception for a whole day now. called vodafone and put me through some steps. reset network settings. turn phone off and on. took sim card out and back in. apparently nothing is wrong with coverage in our area. but how can we both not have service. they both stoppped around the same time. and we don't have connected bills. im sick of the BS.

I switched to Vodafone to get the HTC Desire HD and now regret my decision.
Today in West Pennant Hills & Cherrybrook I've lost count the number of times the calls dropped off, no data or internet services getting network errors or requesting me to update my timezone 20 to 30 times a day. It's starting to have an impact on my business (home office) and had a gut full. I've been patient giving vodafone the benefit of the doubt but enough is enough. I intend paying out my contract and move to Telstra, unfortunately HTC Desire HD does't work on NextG so as a result will count my loses, dump the HTC Desire HD and get the Samsung Galaxy S II. Such a pity the HTC Desire HD is a nice phone, wasted on Vodafone network. Some how I don't think Vodafone gives a grap.

Last two weeks, mobile broadband (via pocketwifi or iPhone4) in Brisbane CBD has been atrocious. Constant cycling between 3G & H(SDPA) on the pocketwifi even though I'm at 4-5 bars of connectivity. iPhone4 shows 4-5 bars of 3G connection yet throughput speeds are near 0kbps. EDGE performance also spotty. The only service that is near or at consumer grade for me is voice calls. Out in suburbia (where home is) things are marginally better notwithstanding that my area (around Beenleigh) has recently had it's tower upgraded to the new 3G 850MHz network.

i receive no reception at my location, passcode 4520

THIS IS REDICULOUS AND VODAFONE WONT GIVE ME ANY SUPPORT EVEN THOUGH IM PAYING $45 A MONTH PLUS THE PHONE INSURANCE!!!

im considering getting an ombudsman cause this is rediculous.

Its amazing me to the extent vodacon adds charges to milk every bit out of you. I have a $99 shared business plan, and i have noticed a graph that shows charges outside of your cap. Mine was 0.28c, which i had no idea where this generated from, and been on a cap made it more strange that it was added above the cap. Now my plan includes international calling. I phoned a friend of mine in the USA, kept the call short, but notice they have charged me additional flagfall charge which falls outside my cap so i get charged. Strange that its not mention in the terms & condition part of the cap so hence the 0.28c. Now it makes me think that vodaevil will start to call the shots when the additional data charges appear. Even if you have a data plan, whats stopping them from free willy anything over to addition charge section for example internet is part of your data bundle, but if you use skype you might get charged because you are not on a skype bundle, even if you are on the net using skype vodathief might just say skpye is not the internet or maybe say anything thats not through voda central is an additional charge. A friend of mine has a 3gb data plan on his phone but For the first time got charged $8 for using the net because his phoned roamed as a result to vodaripoff bad reception, triggered roaming charges in a suburb where it drifts from 3g, 2g, to roaming. So i can see the disaster that this so call addition charges is going to create, and no doubt we will see a spike of huge vodabills due to this new con. Beware the devil in red.

No network coverage in Richmond, Melbourne. Switched over to Telstra. Problem solved!!

I upgraded to a new Samsung Galaxy SII. Phone is awesome, lightning fast browsing when at home on WiFi (Telstra Broadband). Figured I would give Vodafone a second chance because of all this talk of upgrading their network. I spent the first night on wifi downloading apps, then while showing off my phone at work the next day, couldn't even connect to Google even though phone showed HSDPA. Tryed to surf the net today with 3G reception and still waited 3-5mins for a page to half-load, then tryed the Android Market and got 'network error'. Tryed speed-test and got 'network error'. Tryed streaming a Youtube vid, outdoors, HDSPA logo showing, it took more than a minute to buffer 10secs. This is ridiculous, I have 3GB a month on my plan and since Sunday have used 100mb MAX. What am I going to do with 3GB!? I am going to try ringing Vodafail tomorrow to sort out this problem and possibly cancel my contract. I have been a Vodafone customer for 3 Years. The contract I am happy with, the Phone I am happy with, but if they can't do anything about my broadband reception, I am moving to Telstra.

OMG!! I thought these guys already hit the low end but today they surprise me again. I can't get 3G in the middle of the CBD. How stupid is that? I don't care if you are upgrading your network. You should always have a backup. WHHAAATT!! they tell me upgrades finish in October. Therefore I should not be charged for their mediocre service until October.

I've been told today that Vodafone is upgrading their network, which is why I am not getting 3G on my Iphone. This upgrade will finish at the end of October, which means I won't be getting 3G until then?!?!

No consistent 3G connections anywhere! I have full reception most times but can not get a strong 3G link. Cannot surf the web on my phone, cannot download any files because of timeouts, I paid for 3G data and the damn bastards are taking my money and not giving access to 3G.
Have you done a network investigation? how can you, if customer care does nothing but pretend to record calls and do nothing afterwards.

2G voice calls seem to be fine but i wouldnt be suprised if people have not been able to call me and also they were not given a chance to leave voicemail!
Reception is strong but I think there are background voicemail problems for sure - delays or even loss of voicemails, laggy callback service too.

i hope someone starts a big movement to sue Vodafone and help us get our money back.
Would be nice if somehow our stolen money from vodafone could be moved over to telstra to continue our service but only on the telstra network - this should kill vodfone as a dodgy business for sure.

I have recently switched from 3 to Vodafone. Biggest mistake ever. Reception is terrible, I have to navigate through a complicated maze to download my bill on MyVodafone, because the email link sent with my bill doesn't work and the company's customer service representatives are idiots. It took them 15 minutes to verify my identity, when the password give to them was correct all along. Ridiculous. I've only been with Vodafone one month and I want out. NOW!

reception unavailable during peak times like sundays. Not enough bandwidth for the number of customers? I live in a fast growing area.

reception at my home in northern sydney has deteriorated. Can't call out or use internet!

I bought the vodafone wireless from the shop. Everything was ok and then after a week i stopped getting reception. after a month it was still no good. I called them up and they gave me the worst customer service and wouldnt let me cancel a plan for something that doesnt even work.

Poor reception, terrible & frustratingly SLOW internet coverage all day every day. Sometimes i cant even connect to basic apps like facebook or google maps????!!!! So sick of hearing about the supposed improvements theyre making atm because im not seeing any sort of improvement.

TERRIBLE customer service as well. ok, your choice to outsource but at least BRIEF the people on the deals you offer. i signed up for an NRMA discount and havent received it on any of my bills yet (ive been with vodafone for 4 months now), tried to call today and had to SPELL OUT NRMA for the operator (no its not NRME its NRMA!!!!!) AND explain what the deal was! Ridiculous. Not only that i was transferred to 3 different operators and had to explain the same thing OVER and OVER only to be transferred again and again. so frustrating! What a complete and utter waste of 45mins

Haven't been able to connect to the web through my mobile for about a week. It's ALWAYS slow but good grief!!!! Now they're going to start billing us when we connect to anything with a login?

Guess I won't be affected by that little piece of joy since I can't connect to a damn thing. Unfortunately I'm stuck with my phone for another 11months. So I suspect the drop outs, missing voicemails etc will continue.

As for their mobile broadband, that has been a total waste. I can honestly say my coverage was better with dial up. At least I can get out of that contract in a couple of months. Thank God for small mercies.

I come under my mothers contract so I haven't had to deal with most of vodafone's crap! But months and months ago,, vodafone charged my mothers bill twice to her account. When she realised she called straight away, and the customer service was so bad she wanted to rip her own hair out! No one would help her.. So now, months later, my mum is still paying her bills minus the amount they charged her twice for. That's all she can do in the matter. That money has been technically overdue for months but no one has contacted her. GOOD ONE GUYS!

I'm not even going to start about the crappy coverage.

I'm on the Gold Coast in QLD & have posted here previously. This site was instrumental in allowing me to break my deal with VF to supply wireless internet, which just totally did not work. I followed advice here by making a complaint to the TIO & after 5 weeks of being lied to by every level of VFs staffers the TIO finally forced them to rescind my contract because of undeniable failure to supply the stated product.

This company is fraudulent by still mounting massive advertising campaigns telling consumers they will supply products that they knowingly cannot provide. If you are gullible enough to believe the advertising & sign with them they will make it extremely difficult to cancel the contract for products they do not supply. Their whole method of dealing with consumers is designed to make it extremely difficult to make a complaint.

2 Weeks ago my home mailbox was stuffed with a glossy 10 page advertising brochure from Vodafone with every page full of impossible to believe deals. To verify that the deals they were offering to me directly by putting it through my mailbox I went to the nearest VF retail outlet (7 mins walk away) & asked them directly if I should take up one of the offers of 12GB mobile broadband for $39 a month on a contract would they guarantee me reasonable reception & download speed. They checked the coverage for my house, which is about 900 metres from their shop as the crow flys & said I would NOT get reasonable reception at that time BUT they were planning to UPGRADE their towers in the near future. When I asked why they had produced a brochure that offered me a product they knew they could not supply I was directed to the manager to answer my question.

The manager was a young man with a charming manner who had just returned from a VF seminar (sales pep talk) & was in complete denial that he worked for a company whose main products were deceit & fraud.

Further to this fraudulent company's mail box advertising, this week I received a letter addressed to 'Vodafone Customer' at my PO box mailing address, which consists of a whole A4 page of gobbledegook about how the company is building the most wonderful network of upgraded towers & equipment. This came from Michael Young - Chief Technology Officer - Vodafone Hutchison Australia.

Hiya Michael, thanks for giving me the best laugh I've had since watching Billy Connoly's routine about going to the doctor to have his prostate gland checked --- Ha ha ha ah aha ahahahhaa hhhaaaa ha ha ha!!!!!

the network shuts down all of a sudden and will come back after 8hours approx. this is happening once in a month

Not only have I complained about their poor network service, constant dropouts and my inability to receive or make calls, let alone get 3G access. Now I get a cryptic note saying that they want to charge more for specific data?? WTF?? why is my data being monitored at this level anyway??

I quote:

The use of services via the internet that require a personal log-in (e.g Hotmail and Internet banking).

I am sick of paying for "3G Internet" services with a data allowance that you cannot use due to the lack of coverage... Plus to make things worse I look over my shoulder at other iPhones running Optus and Telstra with significantly faster browsing speeds.... I HATE YOU VODAFAIL

Data service shows 3-4 bars of connectivity/signal strength. Throughput and actual connectivity just keep dropping to zero for many, many minutes at a time - causing all sorts of timeout issues.

Still can't run the phone on 3G - have to keep it on GSM to make it even vaguely useful.

All of this from my home where I was told VF coverage and performance was "excellent"... :-/

I have extremely poor coverage both at my home, uni and work. In April I called vodafone and they said they would give me 6 months off my bill and that the upgrade in my area would occur in July. They stated that AT ANY TIME before the end of July I could cancel my contract free of charge and send the phone back. I gave them the benefit of the doubt. Reception in my area is still terrible, I have also been overcharged $10.00 a month for a pack I didn't approve. I canceled the pack, one month later it was back on the bill. I canceled it again and was charged an early exit fee without my knowledge and after explaining I never approved this. Due to shocking coverage, phone calls dropping out and then poor service I called to cancel my contract. This morning I was told that Vodafone reneged on their contracts as on 25/6/11. I cannot understand how they are allowed to do this!

When I first joined up with Vodafone four years ago I used to get good reception at home. I was recently stupid enough to sign a new contract with them some twelve months ago. Since this time the reception has continuously got worse. I can now no longer even use my mobile phone at home.

Trying to contact them is hopeless as the phone drops out while I am sitting in a queue waiting to be answered and they don't reply to emails.

I left Optus many years ago because of the problems I had with them and went to Telstra. I left Telstra for Vodafone because of the problems I had with Telstra. Initially I was very impressed with the quality of service from Vodafone but the service has gone downhill since then.

Now it seems that Vodafone have become the worst of the lot.

Vodafone have stopped doing automatic direct deductions to pay my bill. When I log onto their website to pay the bill manually it says that therre is an error and I should ring up.

As the only reception I can get at home is when I stand in the middle of my backyard in the cold and rain, I sent them an email. I received what appeared to be an automated reply which had nothing to do with my problem. I replied asking them to answer by question but no reply.

I recently sent them a second email via their customer support "contact us" websire but still no reply after two weeks.

I have tried ringing them but gave up after twenty minutes on hold.

I have now lodged a complaint with the TIO.

I lodged a complaint with TIO on the 07/06/2011 regarding not being able to use plan entitlements that I am paying for such as data due to reception issues. TIO then forwarded the complaint to Vodafone on 08/06/2011. I then received a voicemail message from someone at the Vodafone resolutions department on 15/06/2011 stating that they would try and call back later. Again on 16/06/2011 a voicemail was left from the resolutions department stating they would call back, both times a return contact number was not left. As I had missed 2 calls from Vodafone i used the contact us section on the Vodafone website to ask that I be contacted via email. I then waited until 23/06/2011 to be contacted via email only to be annoyed at the fact that the resolutions officer asked for a brief explanation of what my complaint was. I replied with the required information and it has now been 7 days and I have not heard anything back. I think it is very unprofessional that my complaint still has not been responded to

my phone calls drop out and i have no service inside my apartment. i logged a call and vodaphone offered 3 months at 50% off... check my bills i recieved 2 months... then lodge another compliant about poor coverage and 2 weeks later 3 care calls me and tells me im in full service... that it must be my hand set... why VODAPHONE is not contacting me and 3 is blows my mind.. i left 3 mobile over 12 months ago as they kept telling me im in full coverage. now vodaphone just passes my compliant over to 3 WTF vodaphone WTF

1) - I work in the middle of Sydney city and get no mobile reception at work - at all, ever! I was advised by Vodafone that the building is a 'black spot' and this will never be resolved
2) - After returning from a short trip overseas (3 weeks) I was greeted with a $600 phone bill. After 6 emails and 10 hours on the phone Ive had no resolution to the overcharges and data roaming charges billed (which was never activated. Upon non receipt of payment for incorrect charges, Vodafone decided to activate call barring on my phone without any notification. After contacting Vodafone to re-activate the service I was advised that it would not be activated until the bill was paid. After explaining the situation in relation to incorrect billing, I was told "to bad" and that bill had to be paid.
In good faith I paid $300 off the bill believing this to be the amount that should have been charged initially. It took me 3 days to get my phone "back online" leaving several freinds and family quite worried about me.
3)- My 3 subsequent bills have also been charged in error with data roaming charges when I am in Australia!?
4) - My Vodafone broadband constantly drops out. I have been working remotely from home on several occasions, when, BAM it drops off and I lose all my work.

I have never experienced not only such a poor service, but the manner in which the issues are dealt with (or not) are beyond belief.
Get your act together Vodafone! We've all had enough!

DON'T SIGN WITH VODAFONE.

They've got "very good deals" of late but you won't even get what you're paying for because of the bad service - bad service infrastructurally and bad service customer style.

I've had my contract for nearly two years and it was great at the beginning - they provided everything that was contracted for and service was good. That didn't last long with the service now so intermittent that I'm often standing in the middle of Sydney CBD with no reception. Or my call will connect, and then cut out soon after - meaning I have to make the call again and (surprise!) pay another round of flagfall. I send texts and they don't deliver. Long and short is - it's useless as a communication tool if you can't make calls and send texts that never arrive at their destination. I'm on an expensive business cap too and it's unimaginable how anyone is supposed to be able to conduct business on such a plan.

It also seems ridiculous that they waste time sending a glossy letter (June 2011) about how they're attempting to fix up the infrastructure but...

Had no time or resources to let all their customers know that they could swap on to the new plans (of the same value) after the Vodafone - 3 merger went through. Customer service told me that I would have been given the option:
(i) Had I visited one of their stores (why would I randomly visit a Vodafone store!)
(ii) Had I visited their cluttered website (why would I regularly visit their website)
They didn't even send an email out to notify their pre-existing customers. So turns out anyone on the old plans has to pay through the nose to make Vodafone to 3 calls; it's not part of the Vodafone to Vodafone minutes even though 3 IS Vodafone (and it's widely publicised and plastered all over their own websites).

Other service providers may be slightly more expensive on face value, but Vodafone definitely isn't worth the frustration. You think you're getting a good deal but you will always be exceeding your cap in ways you were unaware of (and plenty of my friends with caps on other providers have NEVER had to pay extra charges).

Customer service were polite but extremely unhelpful and couldn't resolve the issue. How to explain to someone miles away that in Australia, you visit the Vodafone shop once to try out phones and sign a contract, then you never regularly visit it again!

I am living in Epping, Victoria. If we look at the network coverage it is OK but still the reception is very very poor. Most of the time there is SOS (no signal at all). I can't wait till my contract ends and this will be my last contract with vodafone.
For people living in this area, I suggest you to reconsider before signing contract with Vodafone.

my phone just randomly stopped getting reception at all. No matter where i go i have no recpetion and iv tried to turn it on and off... its not my phones problem it must be vodafone... GAHHH

Over 6 months ago when I went to buy a replacement broadband 3 modem from a 3 vodafone shop, the sales guy convinced me to sign up for a 1 month contract with vodafone saying I would get an extra 2 gig per month more for the same price I was paying with my 3 contract. From the very first time I tried to conennect to the internet it it malfuctioned and since then I regulary get disconnected. I was told I was in a excellent coverage area but when I try to use it it says either poor or very poor signal. Once a week I ring vodafone trying to get the disconnection issue resolved. Months later one of the customer care people told me how to unistall the dongle modem driver which fixed the disconnection issue temporarily, at least once a day I've need to unistall the driver. Then vodafone came up with a brilliant idea and sent me a free wifi loading dock (no driver needed) and a new mega modem. I waited 2 months for both the loading dock and the new modem to arrive in the mail not 14 days as I was told. My modem singal was boosted but the disconnection problem got worse, so I've gone back to using my old vodafone modem with the faulty driver. Recently they tell me if I get a new blank sim card the disconnection issue with the wifi loading dock and new mega modem will be fixed. I went to the local 3 vodafone shop today and they dont stock the blank sim cards. I rang four differnt 3 vodafone shops in my city and each time I got a message saying the vodafone shop phone number was either incorrect or disconnected.

After months of terrible mobile broadband connection with my Vodafone stick, and even an upgrade to a newer supposedly better stick with no improvement, I called Vodafone to query the bad connection. They checked a few things and said my settings were fine, it must be a network issue, and they network team would investigate and call me back within 32hrs. They didnt. I called up 3 days later to cancel my account because I'd had enough and wanted to get a better provider. I was put through the ringer, being told that there were no service issues discovered by the network team. I complained that no one had bothered to inform me of that result prior to my call, and they said they called me and left a voice mail. I had not received a call. Despite this, I was still experiencing the same connection problems, ie. dropping out every 20 seconds, having to refresh an address link up to 30 times to get the website to show etc. 50 mins later I had been transferred 6 times to 6 different people who persisted in telling me that there was not a network problem, and finally told that if I wanted to cancel my contract I had to pay a $199 early termination fee. I was totally unaware that I was even still on a contract! My original 2 yr contract expired in June 2010 and apparently it was renewed last yr automatically! Given the lack of service I have received I don't think I should have to pay to end this supposed contract, regardless of whether there is agreement to it's existence or not. The saga ended with my resolution to take the issue to the Telecommunications Ombudsmen, which the supervisor I was speaking with did not seem concerned about. The customer service was nothing short of pathetic. In fact, lacking completely.

delayed messages, phone is set up to call me with messages so I dont get charged for calling 121 - the call back with my messages is not working - called vodafail - they escalate to a technition - called back after a week - they now say its a network problem that they dont have an eta on when it will be fixed - now I have to pay to call 121 to get my messages

Vodafone has released the Samsung Galaxy S2 without having the promised unlock codes (recently they have added codes, the wrong codes). This means that for people who go on a plan to get the phone to pass onto someone else, it will not work for the person recieving the phone unless their SIM card is a vodafone SIM.

As far as I am aware, other big telcos do not network lock phones purchased on plans (as opposed to subsidised prepaid phones), as it's no difference to them who uses the phone as it's paid for by the plan. Why Vodafone does is mystery.

Ordered an item online that was meant to be delivered within 2 working days. I called to try and get a dispatch date and spoke to five people and then two other complaints staff and still couldn't get an answer. Bought the item at a Vodafone store (where the staff were helpful, the phone staff could learn a lot from them) and the sales person cancelled the online order for me over the phone. A few days later, the item is delivered to my workplace, not signed for, is left in an open reception area and now Vodafone are being very difficult about reversing my credit card transaction for the online order. A great big FAIL!

WORST COVERAGE in the Robina area (Gold Coast)... Seriously bloody useless can never get more than 2 bars MAX on Wireless Broadband Mobile or even normal reception.. absolute joke fix this crap in Robina!

no coverage

Well it looks like not many of us are going to benefit from vodacraps 850mhz service. They claim it will make things better for us all, so wrong. I live in Robina on the Gold Coast. Vodabull have switched on Robina 850, and Clear Island 850, as well as the upgrade to robina town center tower. You would think i would be happy to have so many towers for my phone to benefit from the improvement. WRONG WRONG WRONG!!!!. To benefit from these tower upgrades you would need a iphone or a phone that has 3G 850, 1900, 2100, now if you have Android phone like i have your phone will only get 850mhz only on 2G, so yes you have cell improvement but slow as data as your android will only use edge or gprs. When i switch my phone to 3G you get nothing to one bar reception. So if your phone specs dont state 3G 850 then nothing will change from vodatwits 850 upgrade. Sure vodadud will tell you it will free up 3G 2100 so you can benefit, but thats fine if your next to a 3G 2100 tower. So why would vodafone push android phones on to the market knowing that most, if not all androids dont have 3G 850 only 2g 850. So yes you do get great reception from the 850 upgrade but only slow data from edge an gprs. GO FIGURE.

Hi I have a laptop and a vodafone modem. This is the only computer in our house and due to my income the only computer and package I can afford. I can never get coverage I can not even get coverage to check my emails or do the basic google searches required for homework for my children ect. So basically I am paying for "NOTHING". this is not acceptable nor is the customer service line that vodafone offers because when I call it I wait and wait and wait and then they hang up on me . So then I get a "IMPROVING OUR SERVICE" note in the mail telling me to visit vodafone.com.au/redeem website to get my new modem well I cant get coverage to visit this website so I get in my car and drive to the top of the nearest hill to get coverage and find out that this website doesnt even exist????? Frustrated yes unaxceptable yes . Dont know what to do.
Regards, FRUSTRATED.

We have been contacting Vodafone over the course of 6 months, due to lost coverage, cant make or receive calls, cant send or receive texts and cant access data. Every 2 weeks we are on the phone with Voda.

We have lost angry clients who kept getting cut off, clients that have gone with someone else because we couldn't respond to them, we had enough and contacted them to resolve it once and for all in April... 4.5 hours and 17 transfers around the world later, we thought we resolve it, but its still an ongoing battle with TIO involved. Hopefully settling by end of June. Luckily, we have been able to get out and have received the best service ever from one of our colleagues who provides personal account management and can help fix your problems, best service we ever had, we didnt only save money, but get fast, friendly and reliable service which we've never experienced with any other Telco. We have pasted the link to his website below and highly recommend anyone to call him to get help

<<Web site name removed>>

Thank God we are (almost) off VodaFail!!!

No network coverage in the hills, but other carriers get full coverage.
Its just fucking stupid.

I Had a Vodafone mobile service account but unfortunately I had next to no reception at my work place after approximately 6 months of phone calls with their technical department they decided it was a black spot and they would let me out of my contract.

They wanted me to pay $2200.00 just to cover the handsets. but they sent me a bill for $2633.00.

In the email a (PERSONAL DETAILS REMOVED) writes that I agree to pay $2200.00 I have no written or verbal agreement with her that this would happen. I said i had to think about her offer.

I told them I would not be paying this amount as there company has cost me thousands of dollars in lost time, lost phone calls and lost work.

I then received a noticed from PDR collection service to pay the amount $2633.00.I rang PDR explained to them my story she advised me she would ring Vodafone and get back to me.

I never heard back from her or Vodafone. I presumed with all their complaints and the class action regarding their reception they let the matter go.

now i have a bad credit rating and cant get a loan.

I have been with vodafone since Jan and the other night was the last straw. I had to ring my partner four times in the space of 15 minutes because of the signal dropping out. Enough is enough, Vodafone i,m done. I even have to complain on a land line because of drop outs. Time to go with someone else.

They cant fix my coverage, no matter how often I complain and clearly identify the issues. I am so sick of this company. I also agree with the comments of someone from WA - why the hell is this company allowed to trade when they clearly cannot provide the core business that they are selling. Please will someone with some authority step in!!!!!

reception issues. usually too slow to be useful, If I can get 3g reception at all. and Pre paid is horrendously expensive (especially when it's next to unuseable)

I used to be with 3 got no reception at all at home or surrounding areas. I live in caboolture north, I rang up 3 and opted to pay out my contract and by my iPhone outright but they begged me to let then swap me over to vodafone because they are linked and my reception is the same if not worse. It drops out during calls and suddenly drops out and picks up reception even if left in the same spot. It's just shit. I would recommend telstra for reception over these companies any day.

Billing issues. I was given a credit for the bad service and coverage. Months later they take away my credit and said it was applied by error. Raise complaint to TIO and someone from Vodafone calls me and said they will apply the credit and will show up on next bill. Bill arrives and no credit. Call customer service and they know nothing about it. TIO again. Not only is coverage a problem but so is their billing.

Everything from Vodafone is fail, including the phones they brand. Anything Vodafone is fail. Don't buy a footy sweater that has vodafone on it, something bad will happen.

Vodafone is a virus in many different shapes and forms.

I just received a phone call on my mobile telling me that i owe over $1,000. & i should pay this amount today. iam on a contract & i pay all my monthly amounts of $29.00 even before it is due. Please explain, Thank You Bad reception & i couldnt understand the caller

After 3 complaints, including waiting/talking on the phone with a "technician" in Mumbai I either do not get voicemail messages at all or if I do, I get them 24 hours late. One was for a medical problem so I was really annoyed as it was received on the Saturday necessitating a 2 day wait to contact the doctor.
With Mumbai's assistance we have reset voicemail 3 times to no avail.
I also have virtually no connection in my home and need to walk outside to get minimal coverage. I was with V/fone 10 years ago and I think the reception and service was a lot better.
I have 12 months left on the contract.

I have been on vodafone for about 3 years now and it was fine unroll about December 2010, since then I am very lucky to get more than 2 bars signal, in that time iv had a nokia, iPhone 3 and 4 and there is no difference. I rely on the phones gps and Internet browser for work but usually have to wait minutes for pages to load. I honestly can't see how one of Australia's biggest mobile network providers can have such poor coverage, they need to sort their sh*t out

Vodafone have consistently for the past 6 months NOT sent me bills. I receive a text message explaining I have a massive amount owing on my bills (at one point I had 4 months worth of bills owing which I had called about and they said they'd sent and would re-send) then we do this dance where I call, they say they sent the bill, I tell them they didn't then they say they won't barr my phone but the next day my phone is cut off.
I have been a vodafone customer for 10 years and they have turned out to be THE WORST provider ever.
I always liked Vodafone because I never had to deal with Indian call centres 0 oh how that has changed! Language barriers, communication breakdowns and many other problems only lead to HUGE PROBLEMS!
To add to the bill mishap I am also dealing with (as I now see other vodafone customers are too) constant drop outs in reception, text messages not coming through and no 3G reception. I live innercity Brisbane - not bumfrig nowhere! There is no excuse for 1 call taking 6 attempts to connect and maintain connection! To a landline! Vodafone = vodafail!!!!

I just received email from some PR chap at Vodafone proudly saying how improved their network is now.
Laugh ! I have given up using my prepaid broadband dongle as it is slower than a dial up connnection and has constant data dropouts.
So very disappointing. Vodafone as a company should be euthanased.

My partner and I have been with VF for at least 6 years, living on lower north shore that whole time. While I was never overly amazed at their overall service, we never noticed having bad coverage or delayed SMS transmission... Even when the big media blowup about how bad some people were finding it happened, I never found it all that bad. But since they've been blowing their horn about how they're "making big changes and improvements" the service in this area has been getting MUCH worse.

My pet theory: They're removing infrastructure from parts of sydney where there's not too many complaints and installing it in high-complaint regions. That's certainly what it seems to be.

Anyway, goodbye vodafone, I've stuck with you for many years just because it was too much effort to look around and/or change, but I'm not locked into a contract and you're fired.

I work in Mascot just 15 mins away from city centre yet my iPhone always gives me 'No Network Coverage' message box. How crap is that? When m,y contract is over, it's OVER and OUT for vodafone, I'm changing service provider!

went overseas, phone was on, but did not use internet AT ALL! no phone app notifications received, - tried to access hotel WIFI, unsuccessful, come back to data roaming bill of $1300 for 130MB, tried to ask what when how, was offered 50% off - not good enough! find out my cap was set up as business and not personal, wanted to lodge a complaint, transfered to customer care who tried to transfer my call back to business customer care, reception failed and cut the call.. ARGH!!!

Told today when I went to shop to cancel service [called VF twice yesterday] that their network was being upgraded in my area and work would not finish for another two months. I was on a month to month plan but the sales rep I was connected to by phone in store insisted I HAD TO PAY FOR THE MODEM I OWNED OUTRIGHT. This was because I was a customer with VF but due to declining network availability and customers info being hacked got out of contract.

This morning could only get a 2g connection. Days before today either no connection or one page would load then nothing. Did a ozspeedtest.com test and it said I had downloaded GB/s in 0/s that's right 0 seconds. Wonder how this compares to the speed of light! Yesterday there was a recorded message saying they were having difficulties with their accounting system. Not surprised. Imagine what your bill would be like.

Just posting in case others have had this experience and VF keep trying to troubleshoot YOUR problem. Quite frankly their network is stuffed in Mansfield Qld and has been since earlier this year [~Feb/March]. Thought I'd give them another shot in vain hope that after MONTHS their network would be fixed. Not so.

Vodafone wireless reception and speed in narrabeen nsw is a joke do not buy and use there

Poor coverage, delayed sms and delayed voicemail.

Just moved to Wyndham Vale, VIC and their website shows it should have coverage in that area as they have just finished building the new network in Werribee. I don't have any network 95% of the times. When I do and try make a call gets dropped out in the middle of the call. Really annoying. I have complained to them and someone supposed to contact me but hasn't heard from them since.

Finally got free of Vodafone today. I have posted previously on this site but I'd like to share the final chapter, which might be of interest to a lot of you. Since end of Nov 2010 my mobile broadband service [to Chippendale, NSW 2008] has been just awful. Wrote to the ombudsman and in February Vodafone got back to me that I was released from my 24 month contract and that they would waive my final bill. Didn't get around to finding a new ISP but finally called Vodafone at end of April seeking a cancellation. The lady offered to take $10 of my monthly spend and to send me the newest modem free of charge. I thought I'd give them one last try - alas, there was no improvement in performance. Switched to vividwireless, which works really well. Phoned vodafone today to cancel, and the rep told me that they were aware of a specific problem in my area, that would be resolved by start of August; offered that if I didn't cancel, they would waive my spend for the next three months. So...my question is this:

In the seven months since I started having difficulties, why was I never informed of this specific problem before? On numerous occasions, the reps have expressly informed me that there are no coverage issues in or around my address.
And, of course, for the majority of those seven months, Vodafone have charged me the full rate of $39 per month.

I feel that Vodafone knowingly misled me and I encourage others to contact the ombudsman as soon as possible!

Have to walk a block from the house to get reception. No service despite in initiating Global Roaming prior to an recent Overseas trip. 121 VoiceMail service not operating overseas. Charged $86 for Internet usage yet have no signal most of the time and do not use the service as it drops out or is dreadfully slow.
Cannot find anyone responsible to air my complaint except gentlemen and ladies based in India who have no idea what it means to be in Australia and are generally unsympathetic as the problems I am having bear little relationship to the life they are leading.

DAMN RECEPTION I HATE VODAPHONE! IM GONNA CHANGE CARRIER

For about 2 weeks now my Vodafone Mobile Broadband internet will not work. It will connect and take data from me as normal but it wont load any web pages or anything... I called Vodafone 10 different times with no solution, they acted like it was only my problem and that they had no idea why their coverage is so bad. Rahahahajinu told me that my area only has outdoor coverage (I can only use it outdoors) I said that I had been using it for 5months inside a house in my area with very minor problems but nothing this bad... He was surprised that this happened but I still got no solution. He then said that he checked my area and stated that they are doing some work on towers, updating them etc. I went to the Yodafone website and did the update checker for my area and it was clearly stated that no update or work was going on in my area..... Was he just lieing to me so he could get me off the phone? I don't know what to do about this and am losing money......

anyone even thinking of signing up to vodafail should have their head checked! i can't begin to express how F@#KING frustrated i am with their pathetic service/coverage/data/etc. as of the 28th of july they will no longer have me as a customer nor will i be paying anymore bills they issue to me.