I was switching to vodaphone from three mobile. As I have a locked phone, I asked the agent (from offshore) if they can check first if they can unlock my phone as I got it from ebay. Agent said, "Sorry, you are not a vodaphone customer yet, call back when you are." I should have packed my bags then.

Took a week before they moved my account, and as expected, the vodaphone sim will not work on a 3 mobile.

Gave them a call, and for a week, they said, just wait, the vodaphone sim will eventually work. Of course it didn't.

They sent me a refurbished nokia x6 after another week, which would turn off at the slightest nudge.

Complaining again, an agent promised to credit me $$$ to buy a nokia x6, but as they are offshore, didn't know Vodaphone has pulled out the model in Melbourne (it took hours to get this concept through).

Good thing I wasnt able to buy as a week later, no money has been credited to my account yet. I called back and THEN they clarify, it will be used to offset my monthly bills, and not transferred to my bank account. (how could you then by a phone with it, then?)

Bargaining ensued. They offered to replace the phone with something like a Nokia 3210 (just those old old models), then switched tactics to a Galaxy... but only just remembered at the end of the conversation that they are putting me on a 2 year contract, offered a refurbished Blackberry but would not have a battery, or anything else for that matter.

Finally, they promised to send me a new smart phone... fingers crossed, they're not pulling my leg anymore.

I make approximately 20 calls a day with each call lasting about 15 minutes. Over half of these calls drop out - normally after about 4 minutes. Often I am stationery for these calls and the call starts with full signal then it drops out for up to a minute but sometimes just a second. It's a diabolical state. Who wants to do business with the guy who's phone cuts out every time you speak with him? I'm fuming

$1034 FIRST BILL on 24 MONTH $29 Contract. DECEIVED. Y VODAFONE MELTON STAFF "GIVE YOU 300 MB/200 MB." A SHAMBLES AND OVERPRICED DISGRACE.

For some reason I have no reception for the past 24hrs. Unfortunately I seem to be the only one in country Victoria that is still with Vodafone.
Perhaps the blame lies with my phone, but I think that this is unlikely. How do I find out?

Bought 5 sims and seeking to change

call quality deteriorated lately to almost unusable in Docklands, Melbourne CBD.
All the promises of new network are just rubbish.Have been asked to wait by VF customer services and that upgrades are scheduled for October 2011. last drop of patience gone now.

Every single time I'm on the phone, my calls drop out. I have called Vodafone repeatedly about this issue, they have said they have installed new phone towers and in the meantime gave me a discount on my bills, but there is absolutely no improvement. They should be finished reception upgrades by now, but it is getting worse, not better.
I'm so tired of carrying on a conversation punctuated with "What? I can't hear you, you're dropping out."
Really considering terminating my contract and going elsewhere.

In Oct 2011 Vfone advised me to move to a new 135 plan for 3 Phones and 3 data devices. Vfone found a problem with 3000 missing tech fund on my current account. They billed me 2000+ for nov/dec when they finaly sorted out their accounts issue. I told them I was NOT paying this amount as I should be on 135+gst. Many emails and phone calls now I cannot contact the Australian person as they do not return calls or emails. I ended up with Indian call centre HOPELESS ! They tell me that I am on 135 plan for 3 phones + 90 plan for data that I never agreed to. I have their email stating the plan inclusions at 135. I am now left with overdue of 440 these guys must have the accounting system from the stone age.

No voicemail access for the past 2 days!

Texts come through ok (I'm assuming that I'm getting them all, but who would know...) and I can leave a message on my own voicemail - but can't access it!

Vodafone suck i run a busines in torqauy victoria on the surf coast and the coverage is just weak telstra have five base stations optus three and voda just one in using a 2100 mhz nokia x6 and now are using 2g network just to get a signal to make a call its has allways been a voda no go zone so come on voda put a tower in north torqauy and not one base station to cover a growing town with all most ten thousand people.

I have no reception at my house and I'm quite near the city.

No Network reception. Downloads and web page loading is extremely slow. i may as well go back to 56k internet connection it would still be quicker - and imean it. I tried calling the customer service. no one answers they just hang up on me. I am leaving vodafone tomorrow.

Very unhappy customer.

Calls are dropped very often, SMS can take minutes to send, network is a joke.

They are supposed to be getting better but the service is getting worse, SMS can take hours, call drop outs frequent.
Where we once had good reception it is now poor or nothing.

What is going wrong with Vodaphone? in the rest of the world it works great I know and travel a lot.

I spend most of my time in an area within 7km of Melbourne CBD. The data connection via my iPhone 4GS is abysmal. Half the time when I go to access the internet no connection is available (but voice and SMS) is okay). If I do get an internet connection half the time it takes ages to download. This is a rubbish service and prevents me from really making use of all benefits of my phone - it is impossible to view video under these circumstances for example, rely on a map working right when you need it, using Tramtracker, the list goes on. I find it hard to believe that Vodafone have the nerve to provide such a service, especially in one of the most populated areas of Australia. There is no way I can use all of the data allowance that comes with my plan as I can't get connected to the internet often enough, so I am just wasting this part of my plan due to Vodafone's inability to provide a reliable data service.

They cancelled my contract by accident!!! Recontracted me again for 12 months, what a waste as I have 6 months remaining. Indeed Vodafail

No Reception/Very Slowwww data at Carlton Gardens/St Vincents Hospital

When i rang to pay out the remaining 3 months of my contract i was offered an Iphone 4s and was assured that any time i cancel my contract i will not pay any fees. Now that i have moved to Telstra,and ported my number to them, vodafone have slapped me with a 1500 dollar bill stating that i should have rang them first before moving to Telstra and now i have to pay cancellation fees. This is the worse company in the world to deal with!

I have 2 phones, my work phone HTC Desire HD and my personal iPhone 4(with Optus)
Well i have been trying to get 3g working at a decent speed and Voda just SUCKS!! i am lucky to get over 10kb/sec where with my iphone tethered to optus i can get 170kb/sec +
I just moved to Melbourne(from Sydney) to open a new branch and dont have ADSL yet installed into my place.
I even went out and purchased a Vodaphone 3G USB modem but i get the same speeds. VODA YOU SUCK AND NEED TO CHANGE YOUR NETWORK, im surprised there isn't a full out class action/war against you.
Oi and btw your website says that your support is 24x7 and there is no wait times, i called and it says to call back at 7AM(no wonder there is no wait times :|). How can a business that offers 24x7 service only support it some hours? seriously!
I will defiantly be getting my boss onto our account manager in the morning and hitting them up!
.
if anyone is wondering as well my postcode is 3037 in VIC

PS voda you suck :)

Spent the weekend in the Grampian region and whilst others were able to use their mobiles on both Optus and Telstra, of two vodafone handsets, HTC and Samsung S 11 neither worked.- Emergency calls only. Well what if others had an energency where they needed to contact me.!!!!!

To the person from Qld who had problems with the pathetic sales person..same thing happend to me at Vic store..ring ombudsman tell them your problem refuse to pay your bill..insist on cancelling your contract if problem is not rectified asap..it worked for me I have changed carriets and am extremely happy now..dont forget to mention the rude monkey to the ombudsman..hopefully he will lose his $10 an hour job..good luck!!

I have tried to find out final amount and final billing information now my contract has expired. Got the Mumbai mumble, passed around from excuse to excuse. Told accounts not open yet. Rang off and rang back selecting the Accounts option and guess what, they were open. Don't believe it when Voda says they have changed. It is still the same place all over again

Trying to find billing and final account information

Recently switched from 3 to Vodafone. Brought 5 phones across. Constant complaints with reception and drop outs. 3 was bad towards the end but Vodafone is hopeless

Since January my Samsung Galaxy SII has intermittent internet. I mean it connects for say 30mins. The no internet for 5mins. Then back on again for 30secs. Then nothing for one hour. Totally unpredictable so it makes my internet basically unreliable and not worth bothering with. My phone useage is basically for internet!

I live in South Yarra and returned to Vodafone only because of their big advertising campaign to roll out a new network that would benefit South Yarra. Since that roll out my service has failed!!!

I complained in Jan and was told there was no problem. Asked to change some settings which I did to no avail. They asked me to try a different handset; I did that and the problem was not corrected. I called again and they explained there was a technical issue and that it would be fixed by 1st Feb.

On 2nd Feb my internet connectivity was worse than ever. I called back and discussed termination. I was told I could cancel and they would waive the termination fees. I waited as I was reluctant to go through the hassle of cancellation (getting a new provider/phone etc).

Through Feb the technical team called me to keep me updated (I consider that stupid as there is clearly a problem with my internet connectivity and no amount of updates will help that). In March they told me the problem was rectified. At that time I had just experienced a very frustrating few hours with no internet connectivity at all. I explained this but their consultant insisted that the problem was fixed.

I called back to discuss termination. They now deny there is a problem and want me to pay full termination charges.

I dont doubt that all telecom companies will do what they can to extract fees but I feel that they are playing dirty by denying the problem.

Okay, on Friday 2nd March ordered a new iPhone 4S calling their centre - foreign call centre answered. I was told a 12 month term @ $62 per month. The contract arrives - it's stated over 24 months @ $62 per month !!! I phone to cancel the order on Monday March 5 - was told cancellation takes up to 5 days to process. I phoned back Tuesday morning March 6 and repeated my cancellation request, stating I wanted to speak to someone in Australia (I cannot do that was the reply), reassured it was cancelled. TODAY, Wednesday 7 March, sms adving of the consignment delivery number !!! What the hell - TIO, here I come. Absolutely disappointed and lied to.

no messages able to be sent, no data connection to network, no call connection from network...how do I get out of this PAIN!!!!

have persevered with vodafail through all the recent woes, hoping they would improve, but now run out of patience. How do I get out of my contract?

Recently joined VF and setup the usage alert to prevent myself from exceeding the cap, however got the aleart via SMS at 2:34 AM!
NOT HAPPY VODAFONE!!!
I think Vodafone is run by a bunch of clowns...

Live in hoppers crossing, VIC. vodafone to vodafone call quality is terrible and atleast one drop during a call. vodafone to other network is a bit Ok, but below satisfaction. Waiting till the contract ends to switch to a better network.

Constant dropped calls, and SOS (emergency calls only) in lots of place. Was on the phone to the boyfriend, when I walked under a bridge signal dropped (?!), but came back after I passed the bridge. If they didn't have the cheapest iPhone 4S deal on the market, I would never have gone with them.

My wife and I have Vodafone mobiles, mainly because I live and work away from home during the week and calling to say goodnight to the kids every night gets expensive. So, the idea of free Vodafone mobile to mobile was appealing. What a joke! Point Cook is one of Victoria's fastest growing suburbs yet in our home the phones (iPhone 4 and Samsung Galaxy SII) are pretty much useless. Too bad if we needed them in an emergency.
Anyway, in the first month of living away from home I exceeded my cap. Why? Because I had to call the landline and even then the phone reception in my work area (Mornington Penisular) is pretty hit and miss. So I go over on my cap. Pissed off. After speaking to a couple of people in a call centre who could barely understand me, I finally managed to get a $30 credit towards the extra $40 in calls. As a service upgrade is due in Point Cook in a few months I got a 25% increase in my call cap. Well so I thought. After a week or so I noticed that there was no change to my cap. Another call to a call centre person with poor English confirmed that Vodafone had taken 25% off my monthly fee of $29. How the hell this helps I am failing to see. I still can't call my wife on her mobile. I still have to call the landline and I am still chewing through my call cap. I've got about $18 to last me 13 days and I am away from home 11 of those days.
I signed a contract with the company to say that I'd stay with them for two years and pay them x dollars per month to keep my phone connected. Surely they are breaching this contract by not providing the phone service that they are charging me for. If I was in a remote locality then fair enough. But I am far from it. Last week I was in Canberra. Crap service. This week I'm in Sydney. Service not great and 3G is very intermittent. I believe that I should be able to walk away from the contract on the grounds stated above. Does anyone else agree?

My Wireless Broadband Internet keeps dropping off. Vodafone tell me they are doing upgrades on their network but can not give me a time frame!
They want me to pay for a service i can not use?? I DONT THINK SO!!!!

Due to shocking coverage, I cancelled my mobile plan with Vodafone. I still had a Vodafone Wireless Mobile Internet.

I cancelled that too on 18 Jan but have still been billed $39 for Jan & Feb. They said they put in a 'request' to cancel it but it did not go through.

When I finally get put through to the Dept that can cancel and refund... they hang up on me

Easily the worst organisation I have ever dealt with. Forgetting the coverage issues, they cant even cancel an account that is out of contract and stop charging me

Not able to connect to internet today and txt messages not going through since yesterday, no service in the CBD. How can vodafail put add's on during the cricket saying they are upgrading there network, WHEN is this going to happen, that is false advertising. They have not improved they're network it has got a gazillion times worse. I once respected Adam Gilchrist but not now. Shame Gilchrist Shame

Usual shocking reception, data speeds, SMS send failures, voicemail etc. called Vodafone & on hold to india for 50 mins. Told them I wanted to leave. Was offered 4 months to stay. Since I only had 4 months left on my contract, I thought "what the hell?". I'd keep my handset, then I can move to Telstra. Cool!!

Next month, I got a bill! Odd I thought as I have 4 months free. Rang Voda. Told no record of it. Assured it would be applied. Same thing next month. 45 mins on hold, only for call to drop out. Again, regular as clockwork, my bill came again now over $300!! Threatened with service restriction. By this stage I was over talking to Vodafones "service" centre in India.

Out of the blue got a call from the Tasmanian call centre doing a random "customer satisfaction" survey. Told her the issues and she told me a retention team member would be in touch. 2 weeks later, Indian team member called. Had no idea what was going on, was only told to call me.

I hung up. Lodged a complaint with the TIO. Thats supposed to STOP all collection action etc. what the hell, it's only a government regulation right??? So woke up one day & my phone is barred!!!

Called ombudsman & was given direct line to their TIO liaison team (they're Australians who speak English as a first language thank the Lord!!). Had restrictions lifted, my 4 months credited and I'm finally getting what Vodafone promised e over 4 months previously!!

Now, I'm off to Telstra to go with them and actually get reception & the service I pay for! Good to get the result from Vodafone, but it's just not good enough. You've lost my business FOR LIFE!!!

Over the last few days I have been receiving info SMS about my account balance. 2 in an hour when I didn't use my phone at all. One minute I had $6 then a minute later $17 and I hadn't topped up! Called India, they said there 'usage' system calculator had been 'down' since 25 January and will probably be fixed on 28 Feb... to ease my pain they gave me 25 mins free calls. Not a lot, but I am a low user and have unlimited VTV calls. See what happens when businesses out source. The system breaks...

3G reception is ridiculous. Sometimes great reception, most of the time no reception or too slow. This is in the south, north and the CBD. I thought the networks upgrades would help? It is like they have limited 3g slots on each tower and cycle their customers from 3g to edge.... Will be moving to telstra ASAP

Unable to make calls or send messages, I have reception but have had a no-call symbol on my screen all day, VERY FRUSTRATING!

Payment Processing Charges of approximately 250 aud was taken from my account during the month of January when I was not even in Australia!!! Yes, that means my australian phone number was not in usage!!! Bloody Thiefs

can't wait to get out of this contract!! got a BB 9760 - decent phone but Vodafail make is slow and crap. Outside my office full 3G, inside - 1 bar Edge. WTH? in all this time that they say they are improving network coverage I haven't noticed any difference. calls cut out. slow internet. can't wait to leave. i will pay more if the service is good.

Vodafone has terminated all calls to Oman, Middle East for commercial reasons. They further did not let their customers know about this, and customer care kept changing their story..I now have to terminate my contract to move to other service provider...Shame!!

Some areas and some days the reception is good. But today was bad when I was talking to a recruiter and I got cut off half way through the conversation. This inconsistent reception is not on. Please do better Vodafone! Loyal customers don't deserve this.

Contract completed. Walked away. THE WORST CUSTOMER SERVICE. THE WORST BILLING. THE WORST COVERAGE. I WILL NEVER GO BACK. I would rather use string and tin cans than VODAFONE

Incoming calls divert straight to VM (despite my phone showing coverage), then I don't get notified of them for sometimes up to 24hrs.

Outgoing calls fail regularly, very often have to turn phone off and on again just to make a call.

Customer service will "get back to me in 5-10 working days" -- that's 2 weeks dammit, and all the while I am still, like a moron, paying the bill.

FAIL - No outbound SMS 23 hours now and counting... Four (4) phone calls to Vodafone, approximately three (3) hours on the phone, still no outbound SMS. Can receive calls, and SMSes, but not send. Samsung Galaxy SII, tried updating SMSC using *#*#4636#*#*, Phone Information, and Vodafone SMS Centre +61415011501, but clicking Update gives "update error". Received Browser and MMS settings, and still not working. Tried VF sim in another handset with SMSC set the same, still no joy. Put SIM back, turned phone off, removed SIM, back on, tried disabling packet data, re-enabling, then escalation they tell it me it will take five (5) days. Rubbish. I'm calling the TIO next.

Four (4) phone calls to Vodafone, approximately three (3) hours on the phone, still no outbound SMS. Can receive calls, and SMSes, but not send. Samsung Galaxy SII, tried updating SMSC using *#*#4636#*#*, Phone Information, and Vodafone SMS Centre +61415011501, but clicking Update gives "update error". Received Browser and MMS settings, and still not working. Tried VF sim in another handset with SMSC set the same, still no joy. Put SIM back, turned phone off, removed SIM, back on, tried disabling packet data, re-enabling, then escalation they tell it me it will take five (5) days. Rubbish. I'm calling the TIO next.

I went to NZ for 2 weeks about the same time that Vodafone decided to upgrade their systems. I checked usage regularly and never got close to the roaming data limit on the data pack specifically purchased for my holiday.
Only upon return to Oz did I discover that usage records was 4-5 days behind for roaming data and that I would be charged an extra approx $200 for their incompetent and slow systems. I am supposed to read their fine print and understand the delay! After an hour on the phone complaining, I managed to a get a $100 credit approved - but guess what, they didn't process the credit, so it wasn't put on the bill, even though this bill was issued 12 days later! Apparently I have to pay the full $300+ bill and then wait for the next 4 months to use up the credit that they now says will be refunded on the next bill......

Are their systems so bad that they really are incapable of updating a bill that isn't due to be paid for another 2 weeks?????
They need another new system I think!
They will lose this customer (plus all my family members) as soon as I can withdraw from their contract.

I keep getting the RAS error code and no connection

Vodafone does not allow phone calls to South Sudan. I spoke with customer service who do not even seem to know what they are doing. Wrote to the Resolutions Centre who told me that Vodafone needs agreement with South Sudan before calls to that country are allowed. I asked if there are other countries that Vodafone does not have agreements with, the gave examples like Sierra Leone, Sao Tome, Afghanistan but it turns out, even without agreements, it is possible to make phone calls to these countries (for they even have calling rate to these countries) at perhaps higher calling rates! This all I needed; to be able to use my credit to call my family and friends in South Sudan, but the resolution department thinks the only way to resolve this issue is to kick me out of the network! They do not have calling rates to the country and do not even have the country code +211 in their system. Even on Vodafone global website, they still have Sudan as one country....basically, they believe South Sudan does not exist!

There customer service is as bad as their phone service.

I was with 3 and joined Vodafone now that they have merged. I have been with them for 2 months now and have had nothing but trouble. When I received my phone in the mail it took 1 WEEK to port the number across to my new phone. In the past this has usually taken a few hrs max with other phone companies I have been with. Finally once my phone was up and working the service has been pretty crap. I was told reception would be the same as 3 but a beg to differ. Once I received my bill, it was incorrect. I rang and queried it and they said they would fix the issue but my next bill has come and it is exactly the same, still being overcharged. I rang them again and was told it would be fixed on the next bill. Lets see what happens when the next bill arrives. BIG DISAPPOINTMENT.. and I still have 22 months and counting to go!! :( Cannot wait to get away from this company!!!! Service his shocking!!!

My partner and I have been on 3mobile for some time now, so we could call each other for free and she could call her 3mobile friends for free. But all her friends changed to vodafone so yesterday she changed to Vodafone.
We had to do it in store at coles, because we couldn't get through on the phone. Even when we took up the "call back" option, we just went back on hold.
But the girl at Coles in chadstone was really helpful.
So anyway, today the phone(New iPhone 4s) has been charged and is working fine, but it doesn't prompt you to enter a password for wifi??? Mine always does!
So I turned wifi off and tried the same google search with each phone, on 3, my phone found results in 2-3 seconds... About 1.5 mins later, her phone popped-up as unable to connect to server!
I can call her from the next room, but the reception is worse than when I used to have a Nokia 5110 12 years ago!
I'm hoping there's a way out of this, because I can't imagine another 24 months of this rubbish!

Vodaphone has reported a default to a credit reporting company! I changed my address with them and paid the final amount after reporting that despite telling there was coverage for internet from my unit, there was none, dropping out etc. They would not assist. I had to pay out the contract. I put the internet usb in a draw and never turned it on - ever. Yet, I was getting dataa usage charges for it at early hour times - when I was asleep. I complained each time and they said they would credit - they never did.

Paying the final bill, I find nearly 12 months later a default for a considerable sum on my credit rating. I have no correspondence, no debt collectors bill or phone calls from them pre-warning me that I owed them anything. I have contacted vodaphone to be passed between departments as they cand find no record of my account (it is closed and not showing) but they say there is a an outstanding amount when through to credit control. I have had to ring a credit agency who they say are handling the matter externally but when I called this company they said that the file is no longer in their hands. There is no record on their system of any of the calls I have made to sort out the situation and when trying to speak to someone who understands me and knows what they are doing, the call keeps dropping out and then I have to ring back and go through everything again. Conveniently, none of these calls are ever logged and you end up screaming! The last attempt to sort this issue out I spent 4.5 hours on the phone back and forth calling back etc! COnsequently, because they can send me any copies or information, I cannot rectify this sitution and I cannot clear it from my once impeccable credit rating which ultimtely affects my ability to obtain credit despite my assets and salary. I cannot get through to anyone to help me here nor can I go to a store to sort it out as I have nothing from them pertaining to this alleged outstanding debt. I have not received any mail from this stupid company in more than 14 months!!! I updated my details with them too - but they never seem to have records of anything!!! everytime I ring these muppets up, no one knows what I am taalking about and I get told different information each time. It is making me irate and it has severely affected my credit which is unacceptable. They are completely incompetent, lying cheats!!!

Travelling along the Hume Highway I get no signal. Why?

they overcharged me in data usage when i barely use the internet at all. I mostly use it for facebook, google and reading the news how is it possible to get charged 600mb at 6:50am when i havent even woken up

We are with 3 and we used to have reception in our house, everywhere for that matter now they have merged with Vodafail it seems like my wife and I must make at least four phne calls to have one short conversation. FAIL FAIL FAIL!

I was offered 50% off my cap amount for problems with a faulty sim card that was the responsibility of vodafone. I agreed to this as I was about to change providers, and vodafone offered the dicount so I would stay with them.

However when I recieved my bill and no discount had been applied, vodafone said I had not agreed to the 50% discount. WHY would I not agree and then stay with them?? I can not beleive the DISHONESTY of their staff in indicating I had not agreed to a discount in my favour. It was only when I threatened going to the ombudsman that they brgrudgingly accepted it would be illogical for a customer to not accept a dicount and finally credited a future bill.

I have had my phoned (well im up to my 5th one now) for 18 months. Every since the phone was connected it has been a nightmare. The phone continuously drops mobile and internet coverages, texts dont send, I dont get voicemail notifications.....Im paying for NOTHING!

I originally had an iPhone 4 and after having the phoned swapped 4 times and after two complaints to the Ombudsman as Vodafone insisted it was a handset issues I got a new Samsung galaxy S2. SAME ISSUES ARE STILL HAPPENING.

The network is clearly sub-standard and has issues. Vodafone should be sanctioned by government and SHOULD NOT BE ALLOWED TO SIGN UP ANY NEW CONNECTIONS until an investigation is undertaken into the problems with their inferior network.

Lets be honest, they pour millions of dollars into racing car sponsorship, advertising and other useless crap. That money is much better used in correcting their network problems.

Bring on August when I can port out, yay!

Within a month time, Vodafone broadband in VIC has failed completely for long hours twice!! I understand there must be a bouch of engineers and subbies being busy like bees trying to revive the system. But it's just not acceptable. Vodafone users should get compensation!!

The Vodafone Internet and Networks are the worst. If you have a Pocket WIFI, Pocket WIFI 2 or Mobile Broadband Internet USB/SD then you are pretty much screwed... #topplevodafone ?

The Vodafone Pocket WiFi 2 is the worst creation to man... Sometimes it doesn't connect to computers at all... The network is the worst no matter where you are and the thing they don't tell you is that it doesn't even work wirelessly with a majority of computers. DO NOT PURCHASE THIS FROM VODAFONE

Hi

I changed my plan and ordered the HTC Sensation XE on the 21st of Jan, i have received a letter in the mail telling me about my new contract but i have not received any information about my handset. My plan was changed on the day i called but the consultant never gave me an order number or tracking number.

I rang the day after but the next consultant told me that the order was not in the system yet and the handset would be delivered in 8-10 days.

Can you please give me an order number and tracking number and advise when i will receive my new phone as my old one is broken.

Thanks.

Hi Adam

Thank you for your email.

I'm sorry to hear that you haven't received the information you require. I can understand the frustration with this.

I have checked the order and it looks like the HTC Sensation XE is no longer available from our warehouse.

I apologise for the inconvenience, from time to time handset manufactures stop the supply of particular models of handsets and we only receive short notice.

I know this hasn't created the best experience for you and I definitely want to help.

We do have a small amount of stock of the HTC Trophy 7 in black in stock, which I'm happy to order for you.

It's also $0 on the $29 cap contract for 24 months.

I have included the following link from the HTC website with more details about the phone:

http://www.htc.com/au/smartphones/htc-7-trophy/

Or, you welcome to chose another phone we have available on the $29 cap 24 month contract.

I have included the following link for our online store. The online store is only designed for new connections so some of the offers we may not be able to provide for an upgrade.

Although it will give you an idea of what phones I can look at providing for you:

http://shop.vodafone.com.au/all-mobiles?action=no&_requestid=371083

If you'd like me to order any of the phones, I can organise it to be delivered

Once again, apologies for the inconvenience.

Please don't hesitate to contact me if you have any further queries.
I look forward to hearing from you.

Kind regards
(PERSONAL DETAILS REMOVED)
Correspondence Team


No i want the Sensation XE, this is what somebody sold to me!

I have spent many hours researching the new phone i wanted. It is not my fault that Vodafone has sold people more phones than they accounted for, i don't want some shitty Windows HTC mobile like the trophy.

This has really pissed me off yet another Vodafail i have been with Vodafone and i used to stick up for you guys, your service of late has been nothing short of shit.

This is Terrible consumer service, I will be approaching the telecommunications ombudsman (TIO) if you cannot deliver what was promised. It is an illegal practice to trick consumers and lock them into a 24 month contract when Vodafone knows it can't deliver. How long would it have been until Vodafone notified me that the handset could not be delivered???!!! PROBABLY NEVER!

I am more than happy to wait for the phone that i purchased. If my demand cannot be met return me to my original $35 month to month cap and cancel my 24 month contract IMMEDIATELY.

no reception at my house when I've had full reception prior to this.

So we have a Telstra outage in our area affecting our adsl service, coming up to 48 hours now. As a backup (as I am an IT support Guy) I have a Vodafone 6GB pocket WiFi, which as a result of the Telstra Outage we are using quite heavily now. To ensure the 6GB cap is not exceeded, we log into the website to check our usage to be presented with <1mb used of 6GB. Knowing that this can't be right we ring Vodafone and ask what our usage is and the guy at the other end (we have trouble communicating with each other) tells us that its less than 1mb, so we tell him this cant be true and he tells us that the web site isnt working correctly so I say, "so how do we check our usage" and he says, "the updates to the site are 5 days in arrears so you will see the usage in 5 days" and I explain that we are using it heavily and dont want to exceed the cap, so he says "be careful".

With Vodafone 2 years ago. After having 2 years (contract duration) of paper bills telling me to get online billing to save the environment - I am still getting their bills 2 years later with $10 credit!!!! I emailed to complain- no reply.
Did I then go into a local Geelong shop to complain? Yes. Did they simply stop the bills? No. Even when I told them I didn't want the $10? Still no.
Still getting bills 17 months after complaining & likely never to stop.

I would like to complain about Vodafone to all users and watch out



I last year changed from 3 to Vodafone as 3 was taken over by Vodafone

I have been a customer for 2 years with 3 and have been on cap 19 dollars with 3 phones

All my bills have been paid on time and there was no problem except for customer service

which was directed to Mumbai Orbit call centre and as usual you had to wait hours for service



But that isn't my complain, when I changed to Vodafone everything was handed by Vodafone with direct debit

including change of address as I had moved

Changed over 2 phones on the 19 dollar cap and and one phone on pre-pay and an additional phone

with pre-pay

As the contract got over with 3 asked customer service to stop direct debit to 3

This was in March 2011

In December 2011 Vodafone issued an credit report on with my bank and put a black mark on my credit history

My bank has put me on the black list due to this I explained that all my bills are paid and I can't understand why they are doing this to me

After speaking many times to customer service in Indian call centre they were not in the least interested to help me

and said it is not their problem

I told them that they could have at least informed me as I have given a change of address and changed

Looks like 3 was sending all bills to old address

and also to 3 mobile numbers even when I have changed them to vodafone numbers

They even sent a Debt recovery team after me

Due to that there was a lot of stress this Christmas and after speaking to my bank it still isn't resolved

I have even paid all outstanding arrears but

THIS IS TO INFORM ALL ABOUT VODAFONE IT IS NOT A GOOD COMPANY

After this contract I shall withdraw all services with VODAFONE.

I get very little network,lots of call drop outs. But another problem I have I had is they did not send me any bill (neither by e-mail or postal mail)for last 4 months. I did not check my account as I thought they are direct debiting it and now they sent me the bill for $722. I called them and they said they had a technical problem and computer did not generate my bill for last 5 months. Now they sent me bill for 5 months. Already sick from their network I asked the operator to put me to disconnections. He said they are closed now and said someone will call me back. When no body called back I called vodafone again and asked to talk to some one to disconnect the service and I waited 35 minutes them I gave up and hanged up the phone and reported it to Telecom industry ombudsmen.I really want to move to a better carrier like Telstra or even optus.

Having been coersed into changing to vodafone after it's take-over of 3 ie being told that we would not be able to continue our 3 plan if we didn't change to Vodafone, I now find that I can't use roaming in Alice Springs where I spend at least two months every year. Anyone considering changing to Vodafone should think twice, three times before doing so. Reception around outer Melbourne is pretty poor, but being unable to use my moblie, therefore internet, facebook etc, in Alice in frustraing in the extreme.

FINALLY SORTED IT OUT AFTER A ZILLION CALLS. JUST HOPELESS CUSTOMER SERVICE. WHERE IS THIS PLACE ANYWAY, SOUNDS ON THE DARK SIDE OF THE MOON

Dropped calls
Reception issues
Internet issues
Incorrect billing information

Tried to call a Telstra shop from queen street to finders street station. Nothing failed calls. So switched to flight mode, phone on and off kept trying. By now blood boiling!!! Finally richmond station could make a phone call!!! It's the tennis but it still isn't good enough! Off to Telstra tomorrow. I really feel sorry for the Vodafone employee that tells me I have to pay out my contract.... Good luck!

i have a few friends with vodafone,it was a great thing for them until the other day u know how you aparently get free vodafone to vodafone well according to me you dont see one of them called the other and was on for about 2 hours i dont know why and she thought she wasnt getting charged then about a week later when she got her bill she was over by like $100! so she called vodafone to complain and they told her that with her plan she doesnt get it free but in her book it says clearly that she does to me vodafone is a huge FAIL!!!!!!!! i would personaly never join them.

Decided to bring my partners phone acroos from another carrier to my existing account with Voda. Old account dropped out at 12:30pm Sunday, number did not reconnect with Vodafone until 12:30pm TODAY! Numerous calls to the activiations teams resulted in being told it is being fixed, please just wait another 24 hours. Partner has a serious medical condition and was left without a phone for 3 days. Finally couldn't take anmore this morning after being patient and giving them every chance, and launched a tirade - seems to have worked! Constantly being told there is no way to manually overide their porting system for a stuck number and manually connect the number - Voda get your act together with porting, in this day, age and technology it just shouldn't happen!!!!

I have asked Vodafail many times to send out a post pack to return a handset I dont want but I am being charged for it and I have now been suspened over the amount for the phone, and they seem bloody useless when I re-request a post pack.

Went in to the local Vodafone store and asked about upgrading my mobile broadband download limit. After being offered an attractive deal to migrate my provider from 3 to Vodafone and assured that I had a 3 day cooling-off period, I walked out with with a brand new K3771 USB modem.
I waited 24 hours for the number to be ported and then plugged it in to my computer, expecting it to load the software and set itself up automatically, as my previous 3 modem did. No such luck.
After 10 hours with various members of tech support, I was told that the version 10.2 software that comes with the K3771 modem is NOT Windows 7 compatible and I should download a prior version. An 88Mb file eventually came down at dial-up speeds and I installed the previous version as instructed. The new software failed to even run.
At this point I asked to exercise my 'cooling-off' option and go back to 3 whereupon I was told by the Retentions people that "There *is* no cooling off period".
So now I've been lied to, sold a product that Vodafone *know* doesn't work and am still being told by their Retention gremlins that "they *might* consider letting me out of my contract if they decide that they can't provide me with a service".
I have a feeing they plan to send me an email asking me to reply if that's what I want.

Wont give me reception anywhere!!!

Had enough of Vodafail broadband congestion. Back to 3 which used to work and hopefully still does.

Even Hitler is ranting about Vodafone: http://www.youtube.com/watch?v=Vl_5L2v0A2k

Before I went on holidays over seas for a month I organised to have direct debit on my next bill so I didn't have to do it on my holiday and could just relax. Well, I get back home after my holiday to find my phone cut off and $30 in overdue fees. When I called them they said they got rid of the fees and apologised and would take it out now. So I thought all was fine, then I look at my account in two days and they tried to take out the bill plus the late fees and I didn't have enough so was charged another dishonour fee!!! Again I called and they apologised AGAIN and said they would fix it AGAIN. I look at my account, all seems to be fine.

... Three MONTHS LATER I get a letter in the mail saying I owed the same amount that had been owing when I got back from my holiday. Utterly confused I looked at my account and they had put the money back in???? So I called again (4 times) and on the final call I explained everything and luckily got someone who actually spoke english and took out all the fees added on over the time so it was down to the raw bill amount that should have been paid and out of my hair three months ago then explained how I could pay it myself to make sure it was all done properly.


one day when I have lots of money I am buying my way out of this contract... I haven't had one month where I haven't needed to call with an issue.
They are hopeless.

My first bill with vodafone was suppose to be $58 but when I received my bill it was $148. Apparently according to my bill I had gone $90 over my cap in the last 14 hours of my billing period... considering myself and most of the country were asleep during most of those hours as they were going from 8pm to 10am the next day. After visiting an office and being told to call customer service I was sure there was a mistake, I read over my bill and found it hard to understand as it wasn't showing where (as in was it call or txt or net?) all the different over amounts came from clearly just when i went over. After three different calls and each person even a manager just reading out my bill to me I gave up and paid. I regret giving up but there was zero information given to me that I hadn't already read on the bill. So confusing and worst customer service ever!!!!

I recently moved to vodaphone because vodaphone bought the 3 company that I was with in Australia Melbourne. From the very first day I was with Vodaphone I noticed the network coverage was significantly worse off than what I usually get previously. I have constant call dropouts on my new mobile phone the Samsung Galaxy Nexus, the internet was really slow due to the Vodaphone network as well. Even at work, where I work right in the centre of the CBD, the vodaphone network is still really really slow. I cannot read my emails on the phone or anything.

I seriously regret not going to Telstra...

Mobile broadband congested and completely unusable again in the Melbourne CBD. Now that everone is back from xmas holidays broadband is hopelessly congested again.

Vodafail seem to be totally incapable of providing a service that works.

I had a call from a complete ramdom claiming she had been emailed from Vodafone the last 6 months of my bills, I can only assume its true because she had my mobile number and all my details, all attemps the complain to Vodafone have been ignored,

I have had about 40 drop outs this week. not happy!!! I didnt have that many when i was with 3, i thought they were the same thing?? Anyways i average on about 5 drop outs per call.

I transferred from three to Vodafone and was told that I was in a good coverage area, Southbank Victoria. Vodafone now tell me the network is being "upgraded" in the area and this is the reason why I would experience slow data speeds on my pocket wifi. Lucky for me I have the coverage guarantee. I was told the cancellations team were "busy" and to call back again later, however I'm now on hold waiting for them to answer.

No service for no apparent reason

Unable to sent texts overseas. Reply to Msg from people in NZ says its sent but no one receives them. Also 4 bars of reception 3g and no internet page will load. Can't wait for my plan to end!!!!!!

Blackberry 9900 not receiving texts

billing problems

Iphone 4, n8, blackberry bold 9780 x5 and i still dont have a working phone!!!! Vodafone said they would now send me a iphone 4s and whats this no one has ordered it and I still dont have a phone but they expect me to pay my bills. When will this madness end! I only stay with them as for 7 years i didnt have a single issue!

I upgraded to iphone 4s from three, 2 working days they say... i cancelled after 10 days waiting, went into store got phone within 1 hour, transfer from three takes 10 days, then just for fun they send me another phone which i had to return der !!!! still havent transferred mobile braodban after 20 days they say oh someone cancelled it? so finally they fix that after 24 hrs. now mobile braodband slow and worse than three broadband, they say new tower in January, will wait until then and if not happy cancel all services and go back to 3.. they should not be allowed to operate in this country without australian tech support, they are untrained, incompetent and offshore morons!!

Bad signal to make phone call, cant connect to internet, delayed in receiving sms, no signal to receive call and not even a missed call on my phone. Dont use Vodafone, they suck big time!!
I live in Truganina area. Whenever Im in Point Cook, Vodafone is even worse!!

Vodafone's 3g in richmond, inner melbourne, has been down since early this morn. Has the company made any comment yet?

no 3G coverage across the inner suburbs of Melbourne

Since new year's Eve I have to recharge my prepaid on 17 different occasaions - 5 times via phone (2 x hang ups, 3 x "we'll try if for you in the next hour" with no result following lengthy phone conversations) and 12 instances of the site not functioning "at this time" over the past 6 days.

That's 17 times they've FAILED TO ACCEPT MONEY FROM A CUSTOMER, let alone provide me with a working service.

FAIL, FAIL

No coverage where I live, being a care giver for my disabled mother this is a very key thing to have. I'm not on a high enough income to be wasting $65 a month for something I can't even use.

the 3g connection is getting worseeeeee..i cant connect at all!! it shows 3g but no CONNECTIVITY... pls fix this shiet up vodaphone!!