Unprofessional that is it. I am a teacher and if I stopped teaching half way through or forgot to pass a message for a few days or forced my students to leave a message for me because I just didn't feel like working that day I'd be sacked. It is not much to ask. Have reception for your mobile phone, immediately pass on messages and give me what I pay for. Why should I have a phone that only works half the time? Maybe I should consider only rocking up to work half of the time... Hmmm.

I moved to vodafone and signed up on the proviser that they would provide me with a service in exchange for my money. This contract was not met on their behalf as at least 3 times per day I will have 'no service' pop up on my phone or 'network disconnected' come up.
I feel that I have not been able to use my phone to nearly what I would have as the reception means that, on more than 10 occassions, I have not been able to use my phone as it was designed. AS a mobile phone.
I feel that it is only fair that I be reimmbursed for my last 4 months contract as I have used a land line to call mobiles when I would have used my mobile cap.
I am outraged that they can call themselves a 'mobile' company as I have had nothing more than problems.
Vodafail- absolutely!

Same story as everyone else. Customer service used to be good but that is a thing of the past. Had reception issues for years now and supposedly in an area of full coverage. Sent an email to complaints and they replied with a generic paragraph on network services and wrote off the complaint as solved. ***Beware global roaming*** as i recently went overseas and afterdiscussing the call charges etc many times I discovered that they don't explin the fine print, to the point where they gave me false information when i questioned teh call rates. Thankfully they reversed the charges after i made a complaint, but i hd to do all the follow which was a timely experience.

Standing outside a telephone tower at Seaspray on the 90 mile beach.
Absolutely no service...COME ON!!!

More than 6 months of paying for internet to get no service. I tried complaining and some really rude woman emailed me their terms and conditions stating they don't guarantee 3g service even though that's what I was paying for!! Went to the Ombudsman!

I have wireless broadband internet by usb key.. i am lucky to be able to get online for more than 5 minutes at a time most days and sometimes am unable to get online for days at a time. The internet does connect, however never seems to be able to display the webpage. Also drops out multiple times during any connection session, requiring re-connecting and sometimes even re-booting the computer.

I have been trying to get through to Vodafail for 3 days now without any success. If I am not being to told to call back due to technical issues I am put on hold for up 40 minutes only for the call to dropped out. Finally yesterday, after several attempts at opting for the choice of receiving a call back instead on being on hold I was thrilled to hear the words of an actual person "Welcome to Vodafone"... too good to be true? Yes, to my dismay the call then dropped out, again!

I keep having trouble with drop outs, trouble with contacting landlines..
Issues with reception are a part of poor quality reception leading to repeating myself constantly with sentences when having conversations.
Poor customer service, wait times, poor resolving issues, drop out issues relating to customer care, no follow up calls made after an event of a drop out from members of staff on over three occassions!!!
Issues with 123 directories, a memeber of staff was unable to provide in formation within a reasonable time frame, contacted the customer service after up a chunk of credit was chewed up after the event. Had to get a supervisor, who then only paid me half back my credit, how stingy!!!

Living in in suburbs in Melbourne I usually have only 2 bars reception on my phone - have to stand outside in the rain so my phone call doesn't cut out and usually only get "emergency" reception when in my house. This is just pathetic, why on earth did i leave telstra? I cannot send photos, but get chraged for it when i try and the customer service does my head in - do not yell at me "Bob" from India, you are supposed to help me :( After just going to Merimbula for a week - i had perfect reception and very fast wireless internet - perfect - why on EARTH would in the inner suburbs of Melbourne not have this and a cournty town does?!!? - here's hoping that the company gets the pants sued off them, they go under and we can all get out of our contracts asap. Signing off - Peeved of Melbourne

cannot send email from iphone 4 - i have 5 staff on a plan - vodafail claim that it is a smtp outgoing mail server - problem for 5 months now !! No resolution date !!!
i want out

cannot send email from iphone 4 - smtp sever problem for 5 months now !!!

I want out !!!!

No 3G coverage in Southbank Victoria 3006. Iphone for comes up with "searching" until it is changed into 2G

i cannot ring out no sms being send out in case of enercency i am staffed had to get an telstra phone because of medical resons

I rang on wed 5th of jan to try and get out of my contract and waited 1 hour to get through but after 5 mins the call drops out and they never rang me back. It was to late to call back i so rang them back the next day. didn't have to wait to long this time round, after 5 mins talking to customer service the guy told me if i wanted to get out of my contract and not pay the fee i had to try a sharing dock to boost my signal. Now why didnt they try that in the first place, i somehow think it wont work. Oh they still havent fixed up the prob that they charged me for 2 months of not using internet.

sick of not getting voicemail or getting them 3 days late, closed my account and went to optus.

I only use prepay with my vodafail so that I can control my usage. So my complaint is more about the coverage, the text messages that are sent multiple times to the annoyance of the recipient and probably to my costs. False and misleading competitions that vodafail never honor. Never being able to access the net on my phone despite good coverage at that time. Clueless, useless customer assistants. finally having to put up with lara and never being able to get lara to get you to where you want to go. Fed up customer.

what is the point in having unlimited calls, text, and 1GB of data when:
calls drop out 2 minutes in. and no one can call me.
texts don't go through, and even if they do it takes ages to get to the recipient.
and how are we supposed to use 1GB if we can't even get a solid 3G connection for more than 10 minutes? i'm going to the tio with this and getting out as soon as possible. i'd rather pay a little bit more for a reliable service and a cap, rather than pay the cheapest price possible and get unlimited which can't even be used.

Calls regularly drop out, sometimes i need to dial the number multiple times before i can get a connection. at times phone refuses to call or text says no coverage when phone shows full bars. wont send texts to specific friends. will send messages to everyone else fine but certain numbers wont receive my messages until hours later or not at all.

I'm sick of missing calls due to shit reception or the network completely going down in my area for hours at a time. How can the reception in one area just crash and then magically resolve itself?? No warning and no apologies. Especially when it comes to 150 pic messages that I sent and re-sent that were never received....I was still billed for these! Sick of it and I want OUT but my contract isnt up till end of 2011!!! NOT HAPPY JAN!

Can't get reception in Mallacoota Vic even though they claim they get "partial" coverage. Wrong. No reception at all

Keep dropping calls, Ever since i changed to vodafone, or vodafail, as i will start calling it.

Hate Lare? We appear to be developing some sort of relationship. Does that sound sad? Well she does listen. I try to to understand her limitations and use her ruthlessly, sending her off in all directions until finally she gives me to her friend , THE MESSENGER! Am I losing it? I'll ask Lara (when she comes out of shower).

Always long call queues, cannot download Bill, and simply very poor coverage at any of the major locations I spent time... thus texts never leave my phone, people call me when my phone "says I have coverage" and never get through (I find out through voicemail half a day later), and outgoing calls always get disconnected.
Customer care wants me to call them back to troubleshoot at the time I'm having problems... annoying because I can't unless I use another phone and am willing to wait forever to speak to someone.

well it strats with getting no reception in my house secondly i complaind about it so i went to a vodafone store. I have an Iphone they told me to go to the apple store. so i did. Apple told me my phone is fine its a network issue. so i went back to vodafone and told them its a network issue. They couldnt give me and answer and told me to call their customer service. is was on hold for an hour an half. i just hung couldnt be stuffed waiting. i went away on holidays and my phone was stolen. i tried ringing vodafone to report my phone was stolen it took 13 etempts to contact them then when i finally got through after a 4 hour wait. i get a F@#&*% indian lady on the phone who cant understand me nor english.

I went into a store to get a new phone they cant help me i spend alot of money with vodafone i need my phone for my business. they told me there is nothing they can do. so im stuck in a situation i really want to get out of my contract and go to either optus or telstra.

I got the worst service the other day from vodafone, my girlfriend dumped me over the phone and i couldn't hear her properly so i went to her house and it was really awkward. im enraged with anger and would like my money back and the rights to keep my iphone 4 and UNLIMITED texts and calls TO ANYONE in australia, for what's that only 80$ a month!!!! contact vodafone TODAY on 1300 650 410!

Back on the 4th of September 2010 I upgraded my phone contract and as a result, became a vodafone customer.

The short version of the ever so long saga is...
I was told my iphone 4 would take 1 week to arrive, after 3 weeks still waiting, and several lenghty, on hold, phone calls I was told it was due to the large volume of customers. The phone then got delivered to the wrong address (somewhere in Sydney,I live in Melbourne) and signed for after now waiting over 4 weeks total.

This was when the real problems began. Vodafone started the new service on the new contract despite me informing them I didn't have the phone, I didn't even have a sim card for this new service...hence I was now not able to receive or make calls on my current phone. As I was heading overseas this was an issue, one they said they couldn't fix until I had posession of my iphone 4.

Instead of prioritising my case and sending me a new iphone, they tried to recover and resend the original one. This was such poor and inefficient service, too ridiculous to even justify. 2 more weeks went by and despite my attempts to with the customer service line, I kept getting different representatives who I had to go over every detail with again and again. My longest time on hold was 88minutes! Each time I was promised 2-3 more business days and my phone would arrive. 2 more weeks passed so we are up to 8 weeks waiting for my iphone 4 to be delivered and battling with a 1990 loan phone... I had had enough! I wanted the contract dissolved and wanted to be done with voadafone forever! When I demanded this be done I was put on hold for another 40 odd minutes before a new "supervisor" came onto the phone and told me I could go into a shop (4kms from where I live)and pick up a handset, pay for it and get them to connect it on the spot. Hooray was my intial reaction as in the coming two weeks I was sending 200 staff and students overseas to four different destinations and I was the emergency contact! I left the shop and was told by morning, my service would be connected.

Of course it wasn't and being a long weekend apparently there was nothing that could be done. MORE WAITING!! In the new week, again, several lengthy times spent on hold to the call centre occured and I was told that during the transfer of my number to the new service, there was a data error/computer glitch and my number got "stuck". I was told it would take 2 business days to sort out.

By now my job performance and reliability had been affected and the personal stress was totally absurd. It took 2 more weeks for them to "un-stick"/recover my number and finally on the 11th of Novemeber (10 weeks after signing up) and two crappy laon phones later, I had my phone in my hand and my serivce connected.

As the whole saga was just absolutely appauling, unprofessional etc I asked vodafone how they intended to compensate my for the trouble they had put me through. They offered me 3 months free, which I accepted. But of course I am now battling with them now as they are billing me, charging me for the iphone that I have already paid for and due to the incompetent notes on my file I am having to explain it all again. My last correspondance with them was through a vodafone store where the real life service agent and I spent 79 minutes on hold with them trying to get my billing issues sorted. Not even going into a shop gives you the right to quality customer service...what a joke of a company!

How anyone can operate a business like this is beyond me, I can't wait til my contract is done, I have told all of my friends to steer away from vodafone or any voafone carrier and I myself will never have anything to do with them again!

Lu (Melbourne)

Very poor reception - when I changed over to Vodafone from 3, I was told that they are the same company. However, I've realised that they are not. Vodafone does not have any roaming coverage, whereas 3 does. Last weekend I took a drive 180kms S/E of Melbourne, and was totally out of signal for most of the time. Are they the same as 3, I think not.

vodafone wireless internet = FAIL!!!!!

cannot get any mor ethan 2 bars of service (and we live in Melbourne central)and even with the high level of service, it still drops out and does not work.

complete muppets!

I have cancelled my contract with vodafone due to poor customer service. I lodged several complaints and not one was answered, nor acted on in any manner at all.

They have since advised me of a $496 bill which I will not be paying for cancelling my contract 6 months early.

Also, their insurance process is completely rubbish, and excess is extremely high.

I will never use Vodfail again!!!

Everytime I send a MMS the network service drops out! I have not been able to send any photos! So now, the service drops out when I have calls and when I send messages....not happy.

Just spent 20 minutes in the queue only to be cut off without anyone having picked up the bloody phone.

My account has always been paid in full, yesterday I only had access to call out for emergency purposes, WTF???

Been with vodafone since around 1997. Leaving them this week. Won't be back.

Last 18 months:
Poor signal/no signal
Last 6 months:
The same text messages are being sent 50-60 times.
Photo messages are turning up 6-8 hours late. Often resulting in waking my friends up at 3am!

Today:
Privacy Breaches

I'm gone!

My mobile is constantly dropping out. For example, yesterday I was in a shopping centre and received a call. During the conversation (which would have been no more then 5 minutes), my phone dropped out twice. I was standing in exactly the same place for the entire time.

Called last week to complain and request that I be released from my contract. I was promised a call back, never received one and had to call multiple times before I eventually got through. I mean even the call centre is not working and simply disconnects you most of the time.

I have 1 bar reception at beast, no 3g, I am on an unlimited plan that costs over $110 per month, I should be receiving a premium service.

I was told I could they would release me from my contract after they did their due diligence to check that it wasn't some other issue with my phone. They said that rather than make me wait they'd call me back once someone from tech support was available, 1 week later and no contact. I've given them a chance, now I must contact that TIO. This sucks, I almost missed my grandmother's funeral last week because I didn't get the call at all and the voicemail arrived very late.

People have started picking Vodafone but what about other mobile companys, I have been with Vodafone for many years and have had no problems at all and just a small hand full of people make a big deal out nothing.

No data usage
No reception
Cannot use 3G data
1 bar or no reception at all in cranbourne north

Spent last 3 days on hold to customer service for over an hour every time but couldn't speak to anybody

I have an averge of 35-40 calls drop out a week, Who ha my personal informaiton???? Many incorrect charges on my bill for internet usuage that I have not used or downloads.

Constant drop outs......promises of service upgrades in my area that never happened or didn't help......instruction by Vodafone to get a new SIM card to ease the problem - didn't help at all......and the list goes on!! Work has locked me in to Vodafone, otherwise I'd be long gooooooone!

I have very limited coverage 90% of the time where ever I go throughout Victoria. I am also annoyed that it is very hard to speak to a real person when you call customer service.....

Loosing signal I freequently face. I have been using vodafone for 3 years and not happy with the service.

The network is pathetic! I get one bar on the network almost everywhere, and there are frequent call drops as well. Sometime the call goes blank and I end up talking to myself for a couple of seconds before it comes back. The 3G is painfully slow at times. My phone remains unreachable at home because I get no signal unless the phone is kept on a high table. Don't even get me started on their customer service; I've been kept on hold from an annoying 30 minutes to a frustrating 80 minutes before someone answers the call, and even then they are incompetent in their handling. They promise to call back but never do. What have I gotten myself into?

I became a new member of Vodafone and paid my first bill on last Dec online and the payment sucessfully went through on 22nd Dec. However, my account summary still shows that i did not pay my bill. I have talked to the staff, called vodafone line and they told me my payment was missing and they will investigate this issue and call back. Since now, I haven't got any call from vodafone. My bill due date is tomorrow and my payment option is direct debit. I'm afraid i need to go to the vodafone shop again. I really hate to do this....

In Queenscliff, Vic
Lucky to get one bar and i live off the main street.

Current 3 customer, moving to VF with DHD + infinite plan. Seemed like a good idea at the time! I don't even have a service yet.
Delivery date I was given came and went. Called Customer Service. Told I was given wrong info and expect to wait up to another 2 weeks.
Handset arrived. Called their 1300 number to activate. Told 24 hours for porting to complete.24 hours came and went.
I called CS. 20 minutes on hold. They couldn't find out what the
problem was. Advised they'd call back within 30 minutes.
30 minutes came and went. They didn't call.
A couple of hours later I called again. On hold for 37 minutes before being
cut off. Called again. Cut off after 13 minutes. Looked at complaints
area on website. It reads "Apologies, but our email form is temporarily out of order." They suggest calling instead. Called again. Call dropped out again after over 30 minutes on hold. For what it's worth I emailed a complaint.

I'm not sure how they can call this Customer Service.

Now this page you can freely share your thoughts of the company and blame what every telecommunication problem has.

All companies at one stage make mistakes by over charging customers, waiting calls and reception issues except for telstra(which you pay a fortune for). They all perform repairs and expansions, YOUR ON HOLD FOR ANY PHONE COMPANY for 20-30 minutes, i was on hold the other day for half an hour. The representatives are doing there jobs. There is always a high call volume,but they were kindly to help, i transfered one of my numbers and talked to them about my bill enquires, i've been a long term customer and too see people complain about reception and privacy issues is totally not entirely the companies fault.There is always scammers and leakes of all information completed illegally...eg wikileaks. The media has portrayed the story like any other story to make it even worst or enticing to sell papers and gain viewers.

Your on hold on the phone cause no one knows how to use a phone, in particular an iphone!

ITS VERY ENTERTAINING WATCHING A BIG COOPERATION FAIL!

easy steps such as switching you handset to 2G mode will help out with regards to making out goin calls. Reception isssues aren't always on the company.It can be your headset or the materials your housing is made of or if your in a rural area.

There is sometimes dirty people that will come to your door and sell you something or representatives on the phone. I got a F@#%ing call from telstra saying to move over there network they promisd me all this crap and i knew it was false. they said they were gonna weavier all my cost to move over and alter stated they'll give me 200 for the cancellation fees. It is not directly linked to the company.

THIS IS WHY YOU GO INTO STORES AND KNOW YOUR CALL RATES, COVERAGE, COST, etc.
and if you do have an issue i sure they'll be glad to help


DON'T get rolled

If you are struggling with reception issues im pretty sure vodafone are kindly to help if your patient enough. Nothing will happen with a click of a finger.

My friend at his house couldn't get vodafone reception or any other network other then telstra working there. The team at vodafone had launched a investigations an gave him a waiver to leave the company.

AND IT'S NOT THE BEST JOB TO BE IN A CALL CENTRE. people are very racist in there comments to the people that try to assist you.

NO ONE IN AUSTRALIA WANTS THESE JOBS!


Face the facts guys, your gettting a deal so what if your calls drop out once or twice a day.


your getting better value with the company.


IF YOU CAN'T MAKE CALLS AT ALL i'll definately be pissed of my self

most of you sound like do have an issue with the company and its understandably to be frustrated but who sold you the phone and why did you join in the first place?

are we all trying to get free phones and compensation
everyone has there own experience with a company.

Technology is growing and companies need to find a better way to check coverage that are more accurate and if not the customer should receive incentives that are reasonably they are will receive.

I am a new vodafone customer not even a month has passed but am not at all happy with vodafone. i thought vodafone is better than 3G so i transfered my nbr to vodafone on 12th dec 2010 n was told my fone will activate in 48hrs but it did not. so i kept calling vodafone customer care 14th dec2010 but was on hold for minimum of 2hrs n got disconnected so i went on calling but always was on hold for so long. so i called 3 and asked, so they said to call vodafone n request to import my nbr from 3 to vodafone i did that too n was told by vodafone IVR that my fone will get activated in an hour but it did not happen so i again kept callin vodafone customer care but on hold n nothing else till 17th dec2010. so i went to the 3dealer on 18thdec2010 from whom i had taken my fone n after one hour my fone was activated. but i started facing problem with my handset so again i called vodafone customer care {VCSR}but again on hold for hrs together again n again n no answer at all. by luck i got some live person n i was asked to go to the dealer n change the handset . but no use. again i called many times but always was given different answer by VCSR.at the end i went to the dealer they said they cant change the handset but will repair so i gave it to repair. so i am using my sim on my old handset. am facing coverage problem, calls drop out, also wanted to chk my balance so logged on to vodafone.com.au but failed in all the above problems the website isnt working i cant login plus no answer on thw fone it gets disconnected wenever i call csr saying that they have some technical issues how many times should i call csr? am fed up not even a month n so many problems with vodafone. its jopeless also i have complaint to the customer care ppl i got to speak to abt the long hold they gave an answer its due christmas n new year they have such a long hold. i dont believe this. i want to end my contract with vodafone n go back to 3 am happy n also want compensation for wasting my time n energy

I had a new contract begin Jan 6- this was for an iphone4 that I ordered on 16th Dec (3 weeks ago). I received a phone call to confirm delivery on Fri Jan 7 and had to confirm someone over the age of 18 would be at the delivery destination. I waited home all day-NO IPHONE. I then called customer service and after waiting online for 115minutes was promised it would come on Monday 10th. Guess what-NO IPHONE. I then called customer service, was on hold 45mins before the line dropped out. I then called again straight after, waited another 45mins before the line dropped out. I called back 4 more times and after getting to the menu and pushing the options i needed, it said "I'm sorry there has been a technical error. Please try again later". This is utter rubbish. I haven't mentioned when I called 3 weeks ago to order my iphone, I called 17 times and was disconnected immediately every time. I am aiming to terminate my new contract and also my partners contract if possible. FAIL.

I can never make calls or recieve text messages, my phone switches on and off when it likes, people try to ring me and it goes directly to message bank even though my phone is visably usable to me. I've tried ringing, I've gone into stores, its useless. I dont have the patients to deal with their lack of customer service, though I cant get out of my plan because whenever I go into the store the always say to come back when your phone starts playing up or to update your software. There are no more god dam updates! I've given up.

I am having problems with my vodafone broadband. Every time I call customer support I am on hold for at least an hour being sent from person to person. The last two times has ended in the customer support staff telling to to take my usb stick into a shop to get it replaced. Every time I go to the shop they say they cannot do this for me....? The last shop assistant told me the customer support people like telling people to go to the shop as if it was a big joke. I have had vodafone broadband since last october and I have been really unhappy the whole time. When I tried to break my contract they said it would cost me hundreds of dollers. Vodafone sux.

signed up to new 24 month contract, fone has not been activated for a weeek, whilst contacting compnay manypeople have hung up on me.

New phone was supposed to be delivered last Friday, no one called to say it would be not delivered, my partner waited at home for 8 hours, called customer care was on hold for 2 hours, couldn't stand it any longer, hung up, went to email them via there customer complaints link, it wasn't working...found the complaints dept email address elsewhere, emailed them got a response back today that is computer generated and does not address any of my complaints in the email, now on hold for just over an hour and no one in India has answered the phone....I want to cancel the new contract and move to Telstra after receiving such poor service and reviewing others comments here, being on hold this long is outrageous!

after the news story about stolen info and such i go to check my account only to find it LOCKED try to call customer service enter pin ...after that i get OOPS we have encountered a technical difficulty Hang up and call again then it auto hung up 15 times IM tired of vodafone doing this they need to get it together fast

I run my own personal training business, and vodafone is costing me my clients!! My phone has no reception for hours on end, cuts out at least 3/4 times during a conversation and is not consistent with Internet coverage/ connection for emails! I am sick of vodafone and want my contract dis continued without paying the rest of my contract! VODAFONE IS COSTING ME CLIENTS!!

I switched to Voda for a cheaper Iphone plan. I did not know that Voda have bad network and bad 3G data connection. 1st month I'm with Voda, GPRS keeps being disconnected. Downloading video shows format is not recognized once every two times trying. 40mins waiting time to speak with customer service and then the call dropped out. And the data quota shows less than what I signed up for. Customer service even had a long response from their own system and promised to call me back but no call yet. The signal is ok at home or at work but really bad once I go to lower ground while my wife's phone still have some signal. I found all of those in less than 1 month. Can I still cancel the contract?

How about a class action agaist 3/vodafone Breach of contract . Failure to provide an acceptable level of coverage and service !

Vodafone's reception is a joke!!! After going to the store just to buy a normal prepaid phone for my work they talked me into buying an iphone with a 24 month contract paying $80 a month. The reception doesn't work much in the city let alone in ANZ Head Quarter's building, my calls drop out, i get a message 8-9 times a day telling me to change my service connection, my text messages dont send for 3-4hours and it take 4-5 hours for me to recieve any texts.

Can't access my current bill details. They want me to pay my account but I can't get a copy of my current bill for the last 3 days. Tried to call the customer service number and call drops out "due to a technical problem" This company needs a good wake up call!!

I live in point cook, sanctuary lakes, there is no reception at home or even in my drive way, occassinaly i can get a clear signal but most times none. I miss out on voicemails from work and from colleagues asking me to work. I also miss out on calls from family overseas. This has been frustraing the past year. I hope they fix the problem.

Office 7 KM from Melbourne CBD and no signal , calls always drop out. Advised to get new phone . Done that ! Still the same . I was then advised that it must be the tower/network ! It will be up graded over the next 3 months (9 months ago ! Contract has 5 months to go then HALLOOO! TELSTRA / OPTUS

Have just waited and waited for a call back for cancel my contract. Call finally comes, and... silence for 20 sec before it dropped out. So ready to get out!!

I was with three before never had prob now Im with vodafone for last 6 months having a lot of prob i have made the wrong decision poor service whenever you try to call them its an hour waiting time I dont know what to do I still have more than 1 year left in my contract very frustrated I Ddont wanna stay with vodafone anymore

Deryn Hinch has his teeth into this at the moment on 3aw

In short: for the last month (and for some time before that but not to
the same extent), I have experienced terrible service from Vodafone.
Calls dropping out repeatedly, text and voicemail messages not arriving
or being very delayed, network dropping out completely and needing
repeated reboots of the phone, and extremely slow data. This is in every
location, not just at my home.

My experience of calling Vodafone has been:
1. The network team telling me it's a problem with my phone (iphone 3GS)
2. The iphone team telling me it's a problem with the network
3. The network team telling me that it is a problem with the network at
my house but that I then needed to talk to the iphone team
4. The iphone team telling me that is incorrect and I have to deal with
the network team to troubleshoot
5. Call dropped out
6. Spoke to the technical department who told me there was no problem
with the network at my house
7. Asked to speak to the disconnections department after being sick of
waiting and getting shuffled around
8. Disconnections department telling me that there is a well documented
issue with the vodafone network in Melbourne due to the 3 merger but
they could only disconnect me without a fee if I spoke to the network
team
9. I informed her I didn't want to wait another 45 min on hold so could
she have network call me back
10. Waited for call back, never happened
11. Called back and spoke to technical team who said they could only
escalate me to network if I troubleshooted with them which I couldn't at
the time as only phone around was my mobile which I was using
12. Called back later on my partner's phone, kept waiting over 45 min
only for the call to cut out
13. Next day spoke to technical team again, troubleshooted but this did
not help
14. Advised that could only escalate further if I could document 3 drop
outs at my house over 72 hour period, and if claiming a widespread
problem it must be 3 drop outs in each of 3 different documented
locations
15. Over weekend have had repeated delayed texts, call drop outs and
ridiculously slow data but in widespread locations including my home.


I emailled this to Vodafone customer help because i couldn't bear to deal with Lara and her mega wait time and this is the reply I received:

"RESPONSE:
Question: Why is there an unusual or unexpected charge on my current bill?
Answer:
View our online Bill Explainer here

If you notice unusual or unexpected charges on your bill, this may be due to the following reasons:

1. If this is your first bill since connecting to Vodafone, all standard charges for new accounts are charged from the date of connection until the start of the next bill cycle, plus one month of access charged in advance. This monthly fee charged in advanced will cover the next billing period. On your second bill, there will only be one monthly access charge. This is for your next billing period and is paid in advance. If you change plans, part of the monthly access charge that you have paid in advance wil be credited on a pro-rata basis................" etc. etc.

What the...?

They are arrogant, poor with billing, extremely poor with reception, hopeless when called ipon and thats when they finally take you off hold.

continuessly billing me more than what they should.. charging me for consumption that i do not use

Are we at all suprised the "contact us" email page is not working at the present time??

http://vodafone.custhelp.com/app/ask/kw/complaints/r_id/166

I have very bad reception in my own house. Living less than 30km from the capital city ( melbourne) you would expect to have near perfect coverage.
All the members of the house are with vodafone and we all have the same coverage issues.
We just want to have better service as long time loyal customers

Heard Vodafail CEO Nigel Dews on the radio today trying to do damage control. The truth is he runs a phone company that can't deliver what it sells and their IT security is terrible. I wonder what he's paid to do so?

getting zero reception, no help from vodafone what so ever.Still waiting for head office to call me back about this issue.Months of zero reception, what am i paying my mobile bills for???? Thats when i actually receive a bill.No bills have been sent to me in 3 months.I get the sms to say its due on such and such date yet receive no bill at all.
Pathetic service.I want out but its $1000 to cancel my contract.

Coverage in my kitchen is non-existent, in fact for most of my house the coverage is like a lottery; sometimes you get coverage, sometimes not....truly annoying

I have been a vodafone customer for over 9 years, same number etc. in the last 6 months vodafone has been crap. For the last 6 weeks i have been trying to contact vodafone and they hang up on me when i press the respective number to whom i want to speak to, i get an automated message that says there is a technical difficulty hang up and call back... i can't speak to anyone regarding my service, bills etc. This is very unprofessional. I now want to change to another provider but am under contract as i got a new phone last year an N95 mini, worst phone i have ever got by the way... Someone has told me to contact the TIO, will this help? I am ready to go and see my solicitor as i am paying for a service that i am not receiving! I complained about my phone and they told me to take it to a shop... too bad vodafone shut every shop within 150k's of my home...

Well she is the only person you get to speak with and sadly Lara's propensity to make errors is at least better than network reception.

I use vodafone on a 3G dondgle for one remote destktop. The connection drops 2-3 times a day on average, some days 10 times sometimes just 1 time.

Vodafail's helpful technical support deny any problems, suggested using 2g, and well generally leave you hold.

For my company mobiles I particularly lved their admin stuff ups. We had 2 personal and 1 corporate account. I tried to transfer 1 phone from a personal to the business account. Far too complex for Vodafail's dynamic team. Instead they opened another corporate account...in an identical company name. But the geniuses staffing vodafail decided that perhaps I needed a different type of company a small home based one. So called 'soho' for this whobdnt know small businesses get to enjoy Lara bigger ones get a different customer service phone number and (marginally) better customer service...to keep riff raff out (that would be all the other people stupid enough to use vodafail) they block normal customers phone numbers. So if you inadvertently call the (very marginally) better team it says number not available. So as the business owner the only way I could call the dynamic duffers staffing vodafail was to dial 1831 To hide my number then call customer "service" (lol.) of course the two dynamic teams don't talk to each other and after nearly an hour more of time attempting to add the soho account to my corporate one u gave up. I moved to Optus. ..... And Wow! I can get reception!!!! My calls drop about 90% less often!!!

Buy vodafail weren't finished with me. Oh no, even after moving to Optus vodafail still kept skewing up. How? Well they keep a special list of vodafone customers (ie gullible folks) so anyone calling from a vodafone sees this list, well they kept my number of the vodafone customer list but moved the account. Result anyone calling from a vodafone got 'number not available' ah can thus company get ANYTHING right. What a bunch of f-wits.

F-wits who are sooooo quick to screw customers over. Anyone travel on vodafail? Beware!!!!!! they have 2 tariffs "f^% you over" and "just really expensive". I think they call them world traveller and traveller plus. Anyway the screw you over tariff is the default and it's incredably expensive for just about everywhere you want To go, new Zealand, us, europe, Asia etc . Screw you over tariff is cheaper on popular detonations like Zimbabwe and somalia etc....get the picture. You know how thus ends a call to vodafail customer service sets you up to travel and after 2 days in new Zealand I get back with an 800 dollar bill !!! Oh and I was using vodafail nz there too. And the network is just as bad. Anyway watch out for it, their customer service folks are trained to pit you onto screw you over tariff.

Can you believe these cheaky a$$$ holes actually call me up as each of my contracts comea up to expirey. After years of f%^#*ing me over they seriously expect us to re-sign.

It's NOT just reception. The entire organization is rotten to the core with a culture of pulling the wool over customers eyes.

THANK YOU VODAFAIL

At last a place where we can tell the world the reality of being a vodafone customer.

I just what to know (definitively) If my privacy has been breached and what I can do to protect my-self? I've been hung up on 10 now 11 time's today without saying a word.Every different vodaphone number i've rung today inevidably loop's back to the same bullshit message,then i'm hung up on .I've rung store's/head office none of which are connected,Customer care (contradiction in terms)is useless.Where's the statement from the C.E.O (oxygen theif)I want government intervention,Big fine's to be inplemented.PRIVACY IS PARAMOUNT

I've basiacally stopped using my Vodaphone service, as I never seem to be able to get coverage in the areas I need it the most, eventhough Vodaphone keeps telling me they do service those areas. Even on top of Mt. dandenong, where I should be able to get coverage, I can't.

I have concerns about the latest breaches of privacy with their unethical ways of conducting business by allowing such weak security measures in the protection of personal and financial data of customers. How do I know my personal data has been leaked out and misused may not be known for sometime, and the only way I will know this is that someone else has fraudulently accumulated a massive credit card or financial debt using my details and identity. There is nothing I can do until this happens and how can i prove it? Anyway, should I cancel my credit card I have registered with them and if there are bank costs involved, invoice vodafone? Or if i have to defend my identity, should I on forward my legal costs to them as well? Anyway, I will not be continuing anymore transactions with vodafone and will pursuade every one i knw not to, no matter how cheap they are. The old saying holds true, what u pay is what u get.

After having our fifth faulty handset replaced (in under 18months!) about 8 months ago, my husband and I have had a good run with Vodafone until december 18th 2010 when both our Blackberrys ceased making and receiving calls. Since then it has been a nightmare - texts are delayed up to 5 hours and internet access? Forget it! We have spent days on hold with staff having no idea how to service our phones. We have been lied to, repeatedly hung up on, abandoned on hold and been refused an audiotranscript of our calls as they had no capability to record(!!?). Our phones now work approximatly 5% of the time. We have had no assistance with the issue other than basic troubleshooting and a suggestion to upgrade our (less than 12 months old) handsets by recontracting for another 24 months - the staff don't even seem to know that there is a nationwide Australian issue! To add insult to injury - I recently received my bill! I don't think so Vodafone - it's not good enough. We have joined the class action.
Eve

I live 8k's from Melbourne CBD, and get no coverage..atrocious service

I won't repeat all the issues everyone has aired here but rest assured, I've experienced many of 'em. My post is about another security issue that Vodfone's website has which exposes the previously logged-in user's account to a subsequent user on the same machine.

If I log into MyVodafone then log out and get my partner to log in, she will often get MY account details. Yes, it seems as if there is some kind of cookie handling problem with their site which retains the previous login details and uses it to log the next user in. Give it a try.

I advised Vodafone about this months ago - even directly to Mr Dews-Nothing - but the problem was still apparent last time I tried it a week or so ago. Maybe they'll pay a bit more attention now they're in the privacy law soup.

I have been on the phone to a friend this morning and during a 20 minute conversation, the phone dropped out three times. This happens on a regular basis! Also the 3g keeps disappearing and my internet connection is getting slower and slower. The free text to 1512 to check my account balance and the amount owing regularly comes back saying "this service is temporarily unavailable". I have had countless issues with logging on to the 'myvodafone' website. My password (the same one I have used for two years) suddenly stopped working, so I reset my password, this password worked for one day and then the next did not. This has happened regularly over the past month and Vodafone informs me that I have to re-register with myvodafone, which I have done 4 times in the past month and still no luck!! Every time my password does not work, I have to re-register again, the new password works for the first or second log-in then it fails the next time... and vodafone assures me each time that they have fixed the problem. My voicemail has failed to work on and off over the past year. I sometimes get my messages 3 days after they were left or not at all. Don't get me started on LARA!!! She gets me so worked up it is not funny..."Was that a yes or a no?" NO "sorry I didn't quite get that? Please say yes or no" NO "Sorry I didn't quite get that" - it drives me insane!!!! I have complained about Lara to Vodafone on numerous occasions. I am now concerned regarding this latest news of personal details being leaked. How do I sign up for the class action against Vodafone?

i signed up to mobile broadband about 2 years ago on a 3-year contract and from day one have not been able to access internet from home - i have to drive down the street to pick anything up. Vodafone have checked my USB is working and couldn't offer anything more - have to wait till my contract expires then i can change to another provider. They said i''m just in a bad area - i live 15 mins from the centre of Melbourne, would've thought that'd be good enough?

I have concerns about the latest breaches of privacy with their unethical ways of conducting business by allowing such weak security measures in the protection of personal and financial data of customers. How do I know my personal data has been leaked out and misused may not be known for sometime, and the only way I will know this is that someone else has fraudulently accumulated a massive credit card or financial debt using my details and identity. There is nothing I can do until this happens and how can i prove it? Anyway, should I cancel my credit card I have registered with them and if there are bank costs involved, invoice vodafone? Or if i have to defend my identity, should I on forward my legal costs to them as well? Anyway, I will not be continuing anymore transactions with vodafone and will pursuade every one i knw not to, no matter how cheap they are. The old saying holds true, what u pay is what u get.

The first bill they sent me was 120 overcharged in three days as somehow I didn't receive any included cap. It took 5 hours with various cut outs from customer service to finally get to speak too someone. I am now in a battle to find out what happened to my purchase of the new Iphone 4 which was signed up over the phone some 5 weeks ago. I attempted to speak to vodafone last night and was disconnected 3 times whilst on hold to customer service at 29 mins, 36 minutes and the best was at 42.32 minutes. I actually got to speak to someone briefly. The conservation went welcome to Vodafone can I have your name please. I stated Paul then the call went dead. Not hung up just silence I waited a couple of minutes but got nothing. I have been on hold today for 47 minutes so far but at least haven't dropped out yet. I am a new customer only attempting to find out where the purchase of my phone is. I am lucky I live in Geelong and so far the network has been fairly good. At least better then 3. I am shocked that Vodafone is allowed to operate and is given a telecommunications licence in this country when their service is appalling. Our toothless tiger the TIO should be jumping up and down at the shoddy wait times and pathetic network problems. The only other company I have had this service with was the defunct One Tel which was around in the late 90's. Well done on the creator of this site.

how is it that calls keep dropping out and not even connect when on 3g..
how is it that when your online it takes forever to load a web page..
how is it that they can let all of our files just go free on the net for anyone to see..all of our personal details our call records.

vodaphone. you just fail at life!!

Absolutely no coverage at Beluga St Mt Eliza. Have 2 mobiles both on vodafone + work mobile also on Vodafone. For a biref period of time (approcc 4 weeks) I had adequate mobile broadband coverage however that has failed miserably and has since been booted (it was a prepaid service, so no problem there!) I want out of my contract for the 2 mobiles: and have been waiting ...waiting and waiting for a rep to come to the phone!!

I feel so upset when my friends' phones pick up the reception but my phone can't (we are using the same phone, Apple fans). I just signed up with Vodafone 5 weeks ago, and I have the reception problem almost every day.

Jimmy

I changed to Vodafone prepaid mobile & wireless internet in Jume 2010 being told by one of the sdalespeople that the coverage for both will be strong. I live in Melbourne my suburb is a very established area and can never get a clear reception on either. Both services are always dropping out and I use both for personal & business reasons. They treat customers with disrespect as well when trying to talk with a customer service rep. They would have to be without any doubt the worst company I have ever dealt with. James

I've only been with Vodafone since October, but already I'm faced with the issues that everybody else seems to be having. Reception is mostly crap in my area and consistently drops from 3 bars hsdpa to 1 bar edge more than 20 times a day. This is just astounding, the reason I moved from three to Voda was to get better reception pfft bad decision. Get your act together Voda or else I'll be getting on my merry way like thousands of others!!

Twice I have called, this morning, to Vodaphone, with regard to my lack of internet account access. This has been a problem that has been ongoing for nearly a month now. The consultant had me re-register and the problem was solved. The main issue though, was on both calls, they gave me personal account details, without me giving them an initial pin, via voice or keypad, and I did not have to offer any password or details to verify who I was.
This was after I had advised the operator that this had occurred, on the first call, and he said it would be escalated and fixed! Scary stuff, considering the account is also in my wife's name!!!

No reception. Unable to send or receive calls. Makes having the phone redundant. I live only 10 kms from Melbourne CBD in a major 'hub' near major hospitals. Of thousands of attempts to connect/receive, maybe one or twice in the middle of the night have given me a few minutes talk time before it cuts out again. I am paying good money, for (literally) absolutely nothing.

I spent most of yesterday on the phone to customer service only to be told my details were stored in a secure area and the passwords are now changed every 24 hours meaning it was impossible for anyone to now gain access to my personal details on file. (which include my credit card number, address, phone number car rego and so on)

My big issue is:

Everyone at Vodafone is telling me that the problem is "fixed" and my information is "now" secure.

Well it obviously was NOT secure beforehand, which is a damn big breach of the Privacy Policy which states my rights on the contract I signed. Meaning they have broken their end of the contract. However after numerous attempts to explain this to the foreign customer call operators I have been told that I am not entitled to be let out of the contract. (A contract which has been broken by its own operators)

This isn't my only problem though.

Not long ago my credit card details were stolen and used on online gambling websites across the globe. Now I use my credit card to pay for everyday expenses such as petrol, food and the occasional movie or product from Kmart. The thing is though, none of these places actually store my credit card number or details. They simply accept and process the payment.

I also used my credit card to make payments to Vodafone most months for my bill. For some time I was set up on automatic payment for the bill also. Meaning my credit card details were stored with Vodafone. Since I am still a customer, that means somewhere my credit card details are still stored on their system. I cannot think of any other place my details would be stored other than their system.

Process of elimination points the leaked credit card details straight at Vodafone.

I explained to the Customer Care operator this morning that I have bank statements showing unauthorised transactions, I also had my bank investigate the case who confirmed the credit card had been breached. I also explained that Vodafone is the only company who stores my credit card number.

All I want it my contract terminated and my details erased from their system; weather or not it is now secured.

I am so sick of vodaphone! I can't wait till my contract ends, only one more month and counting down the days!!!! I am so over not having any service on my phone for days on ends, getting sms late or not at all!!! Calls breaking up or not even conecting at all!! I thought this was only happening to me, I'm so glad I'm not the only one!!

i am paying for an iphone that hardly works. i had a few problems with my phone not going on silent and switching itself off. i took it in to the local vodafone shop and the guy said for me to leave it there while they have a look. when i got my phone back it had no reception at all and quite a few scratches on it. when i got it home it didnt work so i took it back once again and i was told that i will have to pay for a new phone. after many attempts of trying to get them to fix it i gave up. im not paying my bill because i cant really use my phone when i need it the most.

I have for four days tried to reach Customer Service with regard to a Billing enquiry. The auomatic system is the only one that can provide details of amounts due in a previous bill - how to clarify anything such as regular payments or to set up automatic payment, the wai was quoted by the on hold message as being up to 50 minutes on each of the four days I tried and on each occasion i the four days I tried to contact the company. I an PISSED OFF !

Calls are being dropped, accompanied by slow internet speeds. After lodging a complaint with the TIO, I got a call from Vodafone 1 day after, unfortunatly I didnt answer the call, and the voicemail said to call 1555. After spending over 3hours + over 2 days, speaking to over 4 people, no resolution was made. I was told the area I am located in (Melbourne CDB), does not have good covereage for the particular phone I am using (HTC Ledgend on 12 month contract). They told me a phone such as the iPhone would be more suitable, or something that did not utilise 900hz? I asked them what they were going to do to help me out, seeing this phone is only 5 months old, they said to keep it and turn off the 3G. I was told "Your phone will work for phone calls, and the internet will be slow though". I asked how do I use services such as youtube and skype (all high bandwith apps) they said "Those will not work once you turn 3G off". Thats great! Great resolution guys, you tell me that it's your fault / the fault of the handset due to the covereage in this area, suggest I get an iPhone and then make no attempt to try and help me out!... Not happy!!!