Hi there,

I just want to convey how I am very disappointed with the service of Vodafone. I signed up to a contract 2+ years ago under my guardian's name because I was still under 18 back then. I was expecting to experience the so-called 'the best operator' service. To be honest, the service that Vodafone gives over the 2 years was very bad, I have failed to receive reception when I go to certain areas in Victoria. Often, I also have problem sending and receiving International messages.

Switching the name from my guardian to myself was very VERY very VERY difficult; the operator keeps asking for a whole bunch of stuffs that don't seem too important. I had quiet a difficult time to communicate with the operators, not that their English is bad but they keep assuming the stuffs that I know and that I don't know; and as a customer, I don't want to listen to a customer service saying "HEY, you don't know this!".

Now that I just realized I have $60 credit in my guardian's account, I have called Vodafone customer care and AGAIN, they make it very difficult for me. I do understand that for security reasons Vodafone will need to authorize whoever is claiming the credit. BUT HEY! Let's just think for a second here; if my guardian has said that I can be passed as the next account holder of the number, then it means that my guardian is saying "Yes, this guy has used the number for the last 2 years that the contract was on". If that's the case then is it that difficult to know and understand that the $60 belongs to me.

I really think that Vodafone needs to review its policies on changing the account holder. At the end of the day, we both want something from the other party. Me, as a customer, I want to have convenience using Vodafone and in my honest opinion, the convenience that Vodafone is serving (especially over the last few months when I tried to change the account holder's name and claiming the credit, which I don't seem to be successful with) is very very disappointing.

Best regards,

Harris

I hear they are targeting on absorbing "3" customers since the merger! Is that true????? Are they telling those "3" customers that they have a choice to leave?????

Could not get coverage at home or on recent holidays to Perth, Canberra, and country Victorian areas e.g. Cobram, Torquay, Bridgewater and on the train from Bendigo to Melbourne ... no service until Nth Melbourne!! Very unhappy with coverage, waiting unti I have a spare hour or so to wait on the phone to speak to a real person to complain.

Cant use my V data service at home. Map shows coverage. Lies!!

Even as far back as when these guys were Orange even before "3"..yeah that magic number...I was running a business and was losing calls due to dropouts and it didn't matter what part of town....These guys have been bad at this game for years

Ok, I bought one of their mobile broadband services to plug into the USB port on my laptop. It's supposed to be 3G and is SLOWER THAN DIAL UP. I live in inner-city Melbourne - so Vodafone if you're listening to this forum, I want you to know that THERE IS NO EXCUSE for such crappy network performance. God knows how you'd go trying to service regional Australia when you can't even get metro right.

GIVE US SOME HALF DECENT COVERAGE YOU WANKERS......!!!!!!!!

I have called vodafone a number of times to tell them about lack of phone service and to complain about it. Vodafone puts you on hold for hours and when you get to talk to someone they dont have a answer for me.

I have an old 3 contract that is close to ending which in the past 3 was alright about, now with them joining vodafone it is a disgrace.
To cancel a contract that is meant to be finishing I was told by a very rude customer service consultant i will need to pay $400 as part of a cancellation fee (even though i have close to 2 weeks to go) which is the first i heard about plus outstanding charges which i dont have, when i disputed it i was told that there lawyers would be in contact.
To Vodafone bring it on with your lawyers i have prove of everything

Don't get reception in house, have to go out into paddock to get service, keeps dropping out and don't get reception all the time at home.
It doesn't work at other places we have been to stay as well.

I purchased the contract /new phone in a shopping centre got home no coverage at the beach where I live or emergency only discovered this immediately its been 3 months now and the phone was sent back immediately to Vodaphones Tasmanian ventre. They claimed to not have received it (in trackable postpak sent by vodaphone) I checked with Australia Post and it was checked as rec eived 2 months ago, luckily I have all my receipts from the Post Office. S o although their computer coverage check said my street and area were fine and the bloke at the centre is actually from my suburb I went home on that day of purchase realised it wasn't working, went into the shopping centre was told WE CANT HELP YOU please call VODAPHONE with an average 1 hour phone call waiting time and emails unreturned. I nearly lost a job because the company was trying to contact me, I hadn't heard from the company and luckily checked.....

As a dealer customers stay away from me because they think im diseased.It's the end of the road for me. Dealer manager hasn't visited me in over two years. I get dozens of emails a day. Some say "ignore last email" in many ways. \I believe dealers are just bombarded so that they cant run their own businesses and as such the direct marketing takes over.

tHERE MOILE INTERNET IS FUCKED!!!!! HAS BEEN OK FOR THE LAST FEW MONTHS, BUT NOW ITS TOTALLY ROOTED!!!!!
CONNECT, DISCONECTED, RECONECT, DISCONECTED AGAIN....
tHEY CAN SHOVE THIS FAIR UP THERE ASS WHEN WHEN THE DATA RUNS OUTJUST GLAD I IM NOT ON A CONTRACT....

Next to none internet for a few months. Vodafone mobile internet is USELESS!!!. I don't have any ADSL or ADSL2+ in my area and mobile internet is the only option. I can connect to the internet but most of the time unable to download any websites.
Vodafone sucks!!!

About 4 years ago I bought a laptop modem device from Vodafone and signed up for the Internet with them. I hardly used it since it worked for few minutes then dropped out. I returned to the shop where I made the purchase (Forest Hill Chase, Melbourne), but was told I had to phone Vodofone for assistance.

After the 5th time of waiting for over half an hour on the phone I gave up and stopped paying the $25 monthly account. I wrote to them demanding that I be released from the contract but never had a reply.

8 months later I was contacted by a debt collector demanding $200 plus costs which I refused to pay so they put it on my credit record. They continued harrassing me for over a year.

It then went quiet until the present.

This month I was contacted by another debt collector who said they had "bought the debt" from Vodafone . I refused payment again.

What annoys me is that the credit record companies accept the word this criminal organisation but refuse to remove the blight against my name, even though I have told them that I dispute the $200 claim.

calls drop, messagebank gives me my messages 4 days late.. wireless internet drops constantly.
PATHETIC

I run a small security firm, I signed a contract at All Phones placing a condition on the contract: Subject to coverage Deer Park-Rockbank.
After failing to send bills for three months in the business name, as appearing on the contract, I attempted to resolve and discuss the issue at times faxing them the lost contract (weekly). I refused to pay the Bill until it was changed into the contracted-business name which still has not happened. They tried defaulting my credit rating and the Credit Agency on contacting them removed the Default within weeks of being provided with all documents. Service and coverage is so much worse than the Largest Telco whom we all hate due to same lack of customer service and time placed on hold to fix issues!
Mick (Ardeer)

Vodafone is crap, I get voice mails days after the person left them, get messages days later or not at all, my calls drop out, I can't get internet coverage in the middle of the city!!! It is just a joke!

constantly dropping out and failing to receive reception in some areas

Last 4 weeks, the coverage continues to fail me causing me lots of problems, i continue to retrun miss calls which it ends up costing me an arm and leg. I have 18 months left of my contract and I want out...

bad reception and calls dropping out constantly. very poor coverage. Promised on purchasing contract that would have good reception and low bills. (3mobile) Was told that 3mobile was telstra network and given incorrect and misleading information. Charged incorrectly and complaints not acted on or responded to. Phone often goes on emergency calls only mode. Need phone for business as self-employed-very frustrating. 3mobile/vodafone is the worst provider i have experienced. phone bills always wrong.

I got a contract for 5 years with vodafone and they promised perfect service and great reception they lied fuck them!!!!!!!!!! i have been waiting for 5 months for them to cancel my contract they have had lots of arguments with them they said they will sue me because i am annoying fuck them!!
im going to be with telstra like the rest of my family
FUK YOU ASSHOLES AT VODAFONE CRAP SERVICE

Despite many assurances, vodafone 3g does not work in Inverloch 3996 in Victoria. It only occasionly works, for moments in Melbourne!!!! After many angry discussions, one of their technicians finally admitted that there was NO coverage whatsoever in Inverloch. I was stupid enough to believe their speil and I took out 2 broadband subscriptions with them. They don't want to know me now as I want a refund IN FULL for both these ????services????? They finally sent me an envelope to return one USB ?thing? .....they are still trying to charge me, and am still waiting for the envelope for the other useless USB ?thing? I have wept my eyes out with the frustation, extra cost and anger at their absolutely useless service and their blatant insistance that their broadband works ok. They tried to tell me that the fault was with me, or my computer. It works OK with Telstra!!

bad reception and calls dropping out constantly. very poor coverage. Promised on purchasing contract that would have good reception and low bills. (3mobile) Was told that 3mobile was telstra network and given incorrect and misleading information. Charged incorrectly and complaints not acted on or responded to. Phone often goes on emergency calls only mode. Need phone for business as self-employed-very frustrating. 3mobile/vodafone is the worst provider i have experienced. phone bills always wrong.

No coverage at the MCG, how bad can it get!!!!!

I live 15 kms from Melbourne and I can't get reception at home for text and calls...texts wil go through after about 3 tries and I dont bother calling because you never get through and if you do it drops out constantly.DROP OUTS thats the only constant with my Vodafail service such a mickey mouse company

My phone drops out when I am trying to ring customer care to complain about the coverage!!!! Then I get an automated voice and have to listen to some radio music before I finally get to speak to someone I can't understand and am sure can't understand english@!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I live in Drouin and am with Crazy Johns (Vodafone). What is the point of having a phone if you can't use or receive calls at home? (My Telstra supplied work phone works great at home). The coverage is crap, calls dropping out all the time, no internet connection. Not happy Jan. Crazy John's and Vodashit can stick it where the sun don't shine.

Daily telephone drop outs, text messages come through days later (sent and recieved).Poor telephone coveraged. Long delays to complain and to top it off the most annoying computerised voice your forced to listen to.

My broadband failed to receive a signal, and the help from their so called customer care centre to resolve the issue was zero point zero...!!!! you swear they are reading the answers from an idiot sheet plastered up in the call centre..!!! absolutely no personal attention at all..!!! get your act together VODAFONE..!!!

internet will not connect to laptop no signal what so eva and i just put 6gb's on it and i cant use it VERY PISSED!!!!!!!!!!!!!!! :@

Drop outs. Coverage in Mt Martha Vic bad.

My phone constantly drops out or Informs me I only have access to emergency numbers. Text messages can take up to 12 hours to arrive, e.g. a friend sent me one at 6.00pm and I received it at 4.25am the following day. I have no coverage at the MCG I could not contact my children at all and was in panic mode for half an hour!!!! Not good enough!!!! I am unable to make or receive calls from my work in the Ferntree Gully, Basin area in Melbourne. I took 70 students to Canberra where we were struck by gastro and my phone was noy usable thanks to vodaphone and I had to borrow a phone during this emergency!!!!!!!I got no satsisafction when I returned to Melbourne and complained, just given yet another SIM card. I have been in to the store at Eastland 5 times to be told each time it must be the SIM card or the phone, absolutely not the company. Today I was there complaining again, them not believing me, especially re the MCG when another customer agreed with me.They just told me to ring yet agin Customer Care, been there done that and no satisfactory result. I was told upon signing 12 months ago coverage was excellent, what a lie!!!!! I just want out of this contract so very much!!!

vodafone is just useless, i live in southbnank in Melbourne 5 mins walk from the CBD, i get calls dropping out, if any coverage at all, late messages and extreamlly poor customer service! i also use vodafone WI-FI and just the same, i can never get on the net!!!

i would love the chance to cancell my contracts and go to another provider
as i am not getting the services i pay for!

vodafone are a bunch of wankers. every time i call them i always get someone who can't speak a word of english properly. is there a way to get out of a contract without having to pay early exit fees? i've only had problems with vodafone since they merged with 3.

Drop outs. PXT message arriving 3 days after taken. Coverage in my home at Mt. Martha Vic. is very bad.

Im from W.A a few weeks ago no one on vodafone had no network all day not to sure if it was the same or here in vic,but i am on a holiday for 3 weeks in vic and i had not had network since the 15th of this month and i was in the city boxing day and still no service i carnt even get in contact with anyone back home to see how things are.

I'm with 3 who have amalgamated with vodaphone and we never have reception also messages come hours days after they are sent

No reception, dont receive text or messages, when I called to complain the operator after a 45minute wait told me I shouldnt have moved to that area!! Customer service at its best love Vodaphone/3!

~ i went into a vodafone store to get help face to face. they told me my number didnt exist. i got a friend to call me with the one bar opf signal i had. and it rtang. but no - "you must have told people the wrong number" what?? it just rang!, "well the number you gave me doesnt exist." "can i call my phone using one of yours". and shock horror it rang - but on the system it doesnt exist. so they tried to charge me to use that number despite it not being on their system! i showed them that it was vodafone and it did exist but i had no signal and no one was helpful. they told me to get a new number, a new phone and new plan. all vodafone of course! i said no and walked out. 10 minutes later i found that they had disconnected my number. i went back and the person i spoke to said that it was recorded last time i came in (the 10mins) that i wanted to disconnect that number and start on a new number with a much higher plan - and they charged my credit card!
i only went with them as they have the extra money offer like the $29 cap = 160. Never again!
~ sends texts or receives texts up to 2 1/2 weeks after they were sent, usually in the middle of the night about 3am, which is unacceptable in the extreme!.
~Not letting calls through (to 000) when i needed police help! they told me that the network was busy and try again in an hour!
~ instead of sending one sms when it is written, it sends multiple - even 46 copies to the one recipient. AND I WAS CHARGED FOR EVERY SINGLE ONE
~ vodafone hung up on me when they said that they couldnt help me, also saying - judst deal with it
~ being on hold for over an hour EVERY time i call
~ not being able to understand basic problems and then told not to ring back again when i rang several time with the same complaint.
~I live in rural victoria with no reception, i went to melbourne to get service and in thge heart of melboune there was zero bars. i was told that my phone was faulty - deespite it being a vodafone phone. i bought a new phone, an expsensive one and it was still the same

Coverage keeps dropping out randomly...sometimes 5 mins sometimes 5 hours i live 5 mins outside the cbd and at times i have no bars. How is this possible???

I have been on here reading so many ppls stories and the pain they have gone through.
Personally I feel it was a massive mistake for Vodafone to agree to this merger of 3 and Voda. clearly they didnt and still dont have this capacity in place nor there is no structure for there company which has resulted in very upset and angry customers.
I speak as I am a previous employee of VF before the merger and let me tell you, after the merger went through not only customers were being affected as there was no transperency to there existing customers but staff had suffered through this all.

All staff went through a re apply stage and well most ppl were made redundant and when they had to go back in for there feedback sessions alot of ppl were given no reasons as to why they didnt make the cut.

Excuses were made such as "Unfortunatley you have too much happening in your personal life" or that we wish you best of luck!! Really? F#$K OFF!!

I for one am very glad this site has come up as not only on the inside and back end was crap but once and for all all customers and the Australian people can see how this merger clearly should not have happened.

I have many friends on the network along with myself and the amount of drop outs or call failed I get in my house is ridiculous.

Vodafone take back your stores and get rid of 3 you let them enter a merger with a $350 Million debt over there heads.... What were you thinking???

It saddens me to say this but after being a customer for over 12 years with Vodafone I am going to Telstra as this coverage and BS that has been going on for close to 2yrs is absolutely that BullShit!!!

Vodafone is made of FAIL and AIDS.

No mess,with vodafone years ago, could never get reception in Ocean Grove, whilst friends with telstra and optus always had reception. Missed many important calls, and texts, never had any positive feedback calling vodafone, actually took alot of my time. Have spoken to unbeware consumers since, and it is the same case.
Not just Ocean Grove area, the Geelong area, and Australia wide,International impossible.

i orignaly bought my Vodafone phone in Adelaide, but thten moved to mildura victoria and had no reception in the main part of town but i have reception down the bush.. whenever i really needed to make a phone call it always came up with call failed, and no internet coverage anywhere.. i once drove from mildura to ballarat victoria and had no reception the WHOLE FRICKIN way and was driving on my own... i have to make calls from pay phones to let my family no that i am okay... i am on a $69 dollar cap but i do not have the reception to use the money assigned to me.. i also had wireless internet with them and it was so slow like slower then dail up..when my contract ran out i rang vodafone to cancel my internet as i didnt need it anymore... and it took me 2 weeks to get through.. just to leave a msg for them to ring me back then they put me on hold for 2 hours then when im off hold it either runs out of reception or they hang up on me... i so sick of their shit.. i cant wait till my contract is over so i can go back to telstra!!!!!!!!

I have made numerous complaints. One employee told me I had bad coverage in my area, one said I had good coverage but decided to put in a case due to my complaining. I still haven't heard a result of this! The same employee told me they don't guarantee coverage in a house or building, what the??? I quite often have no reception, have phone calls drop out and get messages and voicemail days late. This is no excuse for a world wide service. I will fight to get out of my contract!

Am totally fed up with the lack of mobile internet coverage. Even in a supposedly high coverage area I have difficulties connecting and constant drop outs!
And don't get me started on the appalling talk/SMS coverage. Having to change chairs in a room to get better reception? That is just madness!

Useless.

Been with the 3 mobile / vodafone carrier for a quite a number of yrs, rearly get any coverage where i live in mooroolbark and when im at work in derrimut i get none what so ever which is a joke because i spend most of my time there. Only the other day i recieved 15 text msgs, voicemails nd missed calls from 3 days previous. Even when im driving home and like 3 kms from the city i still get no coverage!

this network is a joke!!!!!!

2 Mobiles and wireless home internet with them and none of them work very often! Useless!

My business phone which my clients contact me on to make appointments with doesn't receive text messages (and also voice mail). My Husbands sister was charged by Optus for the messages that she sent several times, which actually showed up on her bill but I never received them. I also get notified of my voicemails (often days later - or not at all). Kinda a HUGE problem seeing as I need this service to make my living. Not only that but it makes me look stupid in front of my clients that say they txt me and I have to turn around and say that I haven't received their msg. SUX >:S

Have spoken with a vodafone store and they said that "it must be your fone". I went home and switched fones and it wasn't my fone I still have the same problem. Oh well at least I don't have to buy a new fone!!!

I have call drop outs all the time and when I signed up they gave me a faulty mobile phone that won't download up to date firmware.

How many hours of my life have I wasted on hold to vodafone because they haven't called me back?
Limited or no service all the time, they won't let me out of my contract so I actually have a useless phone right now. I hope they get what's coming to them because they treat their customers like dirt!

constant drop outs or no reception at all. I have spent hours on to Vodaphone.
Recently my Vodaphone iphone bill went over my cap because I had to call everyone that said they had tried to reach me and could not get though. Voicemail not even picking up. They keep telling me it will all be alright soon. I have an elderly mother and it is imperative that I have my phone on all the time. This is completely a rip off. They should not be charging customers until this is resolved. I will be getting my plan which is only 3 months old canceled and go to Telstra. I have had enough. I have lost so much business.
Even an assistant in one of the Vodaphone stores admitted her phone is really bad too.

it was so funny to see this issue on today tonight as all day i have been on the phone to vodafone still trying to following up an issue i contacted them about 3 weeks ago via their web site.
they blamed my iphone handset for the whole day i lost reception in the eastern suburbs of victoria
in a nut shell my phone was cut off and they wont tell me why, and i cant get reception 45 minutes out of the city centre of melbourne.
i took the time to let apple know as well,

After being a telstra customer for over 10 years I signed up to vodafone for the value I saw in their iPhone packages and was assured coverage was still dependable. I constantly have reception drop out, voicemail rarely works and due to poor coverage voicemails are received days after they are left. I would leave vodafone today if it wasn't going to cost me as I signed up for 24 months and I'm only 6 months in. I know there is nothing I can do other than ride out the remaining 18 months of my contract and then I'm gone from vodafone for good never to return.

Calls dropping out almost regularly, in fact I can actually pinpoint whole locations where you are guaranteed that the phone call you are engaged in will almost always drop out in the city of Melbourne and in various locations around the suburbs.
Even on a pre-paid flexi-cap that's 39 cents everytime just to call back on top of the 89 cents a minute. I feel that this is absolutely deliberate, unfortunately given the above it makes economic sense to almost make sure and maintain drop outs at those prices.
The internet charges are beyond the joke $2 per Megabyte!!!! WHAT A RIP OFF!!!! No wonder I never use the net on my phone.
If the fixed the dropouts or just don't charge a connection fee I think they'd be at least half way there to fixing the most obvious of issues.
Lastly the sms prices are a joke as well.....sms costs the company basically nothing and to charge 29 cents for each 160 character text or 35 cents to send the same overseas, again almost minimal cost given Vodafone's international network, just stinks.
If there was a company that came into the market that at least covered even one third of these things I've listed especially the dropouts I'd leave Vodafone immediately.

Have unfortunately been with Vodafone for 3 years. First phone I had broke 4 ones with different issues (software buffered up, wouldn't turn on) and was forced to pay a 50 bond every time I took it back to have fixed. Was told after the third time they didn't have any spare phones so I was told to call Vodafone myself and tell them I refused to pay for an upgrade when my phone was still in contract. I did that, got on another 2 year plan (which I said I didn't want in the first place but was told that was the only way to go. Was also advised against
Insurance after it didn't help at all last time.) got a new phone, had it for three months and that broke so called again and they said to take it into the store. Only problem they closed the store closest to me earlier so I would've had to drive 150kms... I then decided to just buy an iPhone outright so I could get off my plan as soon as it was up, ordered it online and was told 3 weeks, which was fine. I called 4 weeks later, waited for half an hour and was told that it was ordered fine, and would be arriving soon. Another 3 weeks later I called again to be told that it hadn't Bern ordered at all and I would need to order another, which I couldn't do that day because I had just paid my bill and it didn't show up on the system. Again u called up the next day, ordered another phone, and was told it was ordered in priority service, buy still took 3
More weeks to arrive.
I also don't get service in parts of my house, and the usual dropped calls and missed messages...

i signed a contract promising great reception in my area guess what poor reception always on roaming and also missed 3 payments now sending me to debt collectors!!

I was told my vodafone mobile number was supposedly disconnected by people who tried to call me on my mobile today when they called my landline afterward. They were able to text my same so called disconnected number straight away after this though although I didn't get the text/s for hours after this. Grr annoying!

I recently re-contracted two phones for my children, they were with the 3 network, using Telstra whenever 3 was out of range. While setting up the next contract period I was told that 3 now are aligned with Vodaphone and that the network was superior than what I had. with no way of knowing otherwise and putting trust into the salesperson, at the time I was happy to change.
my children live in Taylors Lakes and are schooled in Sunbury, both suburbs of Melbourne, not considered rural or remote. There are two different handsets in use with the same result, very low signal in Sunbury and literally nil signal in the Taylors Lakes home.

having had two perfectly good vodaphone prepaid telephones i thought i would give them a try with my internet. what a mistake.
no signal,poor reception and after several phone calls to their 1555 number i was "upgraded" to the networking people/ still waiting for a phone call from them 6 weeks later. of course in the meantime i have recieved 2 bills from vodaphone.why should i pay them?
they have cost me $000's of dollars in lost business and customer base.

Calls dropping out almost regularly, in fact I can actually pinpoint whole locations where you are guaranteed that the phone call you are engaged in will almost always drop out in the city of Melbourne and in various locations around the suburbs.
Even on a pre-paid flexi-cap that's 39 cents everytime just to call back on top of the 89 cents a minute. I feel that this is absolutely deliberate, unfortunately given the above it makes economic sense to almost make sure and maintain drop outs at those prices.
The internet charges are beyond the joke $2 per Megabyte!!!! WHAT A RIP OFF!!!! No wonder I never use the net on my phone.
If the fixed the dropouts or just don't charge a connection fee I think they'd be at least half way there to fixing the most obvious of issues.
Lastly the sms prices are a joke as well.....sms costs the company basically nothing and to charge 29 cents for each 160 character text or 35 cents to send the same overseas, again almost minimal cost given Vodafone's international network, just stinks.
If there was a company that came into the market that at least covered even one third of these things I've listed especially the dropouts I'd leave Vodafone immediately.

I laugh everytime i hear somebody say they just got a new phone on Vodaphone or 3, it's a rookie error, my laugh is usually followed by "yeah I know but it was cheap".
Good service costs money, ditch your phones and sign with Telstra... or if you never leave metro areas, Optus.

My phone and internet both keep cutting out. After several phone calls to Vodafone they told me it was my phone and computer that were causing the issue and to replace my computer and call Nokia regarding my phone issue. I was expecting an important phone call and had to turn my phone off as it was the only way it would go through to my voicemail and then I was able to retrieve the msg at the end of the day. Ridiculous!

My husband and I were given contracts only to find out the hard way that we have no network coverage what so ever, I feel ripped off and angry that I have to pay for calls that drop out all the time some days I have no coverage at all.....i get messages hours and days later its infuriating!!!

Vary rarely get reception at home. Internet dongle almost never works. Voicemail messages often arrive days after being left. Messages sometimes don't get received by the person I've sent them to, or I don't get the ones they've sent me. And then they have the hide to charge me extra for going over my cap (which is supposed to be unlimited).

Service is utter crap in the area i live in & when i seem to get reception the call will drop out then i would have to ring them again. Sometimes in an hr conversation my phone will drop out bout 5 to 6 times. My partner cannot get reception at all he has to go to the front of the house to talk on his phone.

I have been with 3 for quite a while and live in Rural victoria. Since 3 have joined with Vodaphone I am constantly getting phone drop out and/or no reception at all. Not at all happy...bad move 3 !!!!!

download and upload 0 out many times when browsing the web

im on the phone with vodafone the signal keeps dropping out and ive been waiting over 10 mins to be answered.

I have one bar at best in my own home in the suburbs of Melbourne. I used to get 3-4 bars until a few months ago.

Ridiculously overcharged ($4323.61) for 2 phone calls from overseas 3 minutes each call. Realizing the problem they keep sending me bills and now cut off service cause I won't pay them fckers

I CANT FKN CALL MY GIRLFRIEND ANYMORE IT KEEPS ON DISCONNECTING FFS AND I JUST SIGNED A CONTRACT THE OTHER DAY FUCK THIS BULLSHIT

Waited 40 mins to get through to them on general tech support (coverage). Massive fail. In Melbourne CBD and cant make calls out, no signal bars - was fine up until then. Not a handset issue as other Voda users around have the same thing all of a sudden too. WTF??

sms delays for a day, no more games.

A nonexistent company. Non-exitent coverage, non-existent service, non existent call centre, nonexistent repair - and they still want to be paid. Our phone has'nt worked for more than six months. Not a non-existing contract though - funny that.

I get 1 bar or no bars on my htc desire HD.when my uncle on telstra gets 4 bars.WTF!!!?!?!. Lucky I'm only on the 12 month contract.il be going to telstra unless they pull their finger out.

Vodafone is the wrost!! i can never get service and on the few occasions that i do the calls drop out. I hardly get my messages to go through and when there sent to me i get them hours later. in an emergency with my baby daughter i cant even call for help or 000. Vodafone is SHIT

Called and told that I have had no reception they said well thats to bad we can cancel your sim for you but not your contract

I tried calling a friend and was charged $2.00 and I never got through.
I get charged even if it doesn't answer.

Never receiving calls or text messages.
Never any coverage.

download speed 0 out many times whilst trying too download and browse the web

no receiption in eltham.

i was signed up to a service, on a phone that i was told "was a great user friendly phone"
the battery failed, so i ended up with a 2nd phone. tried to go to stores to get help on certain features, only to be told - we're not trained to use that..try the call centre..
then my pain really started.
tried the call centre several times, only to be stuck in a loop.
trie dthe next morning, put my number in, and was disocnnected 4 times....
tried again, FINALLY spoke to someone, who hung up on me, cos they couldnt help me...oh yea...that was after 30 min waiting for someone..
made a complaint about the lack of service...no real response apart from...that shouldnt happen...asked the complaint man to send me in the direction of help - ie can someone call me or a direct number....try the call centre, no one can call you!
thanks for your help! awesome customer service!!
...sidenote...best guy..(vic) cnr swanston and collins street - guys knew whtat they were doing - AND WERE HELPFUL!!!!

l work at Avalon Airport my phone and all other vodafone handset users have been dropping out for about 2 weeks now, this is making doing business near impossible. Have contacted vodafone three times with no joy.

I tried calling a friend and was charged $2.00 and I never got through.
I get charged even if it doesn't answer.

viewing youtube videos or listening to online radio is great but trying to load a web page ie google, ebay or anyother for that matter is slow most the time and doesnt even load the rest of the time. they claim you get broad band speeds but when it comes to loading web pages its not even on par with dial up internet.
sms and mms send hours late .

bad service in the regional vic area even though their website states standard coverage. Took complaint into store, changed service area on phone and still terrible service!!!!!!!!!!!

can receive or make call. totally lost contact with other ppl.
Has made complaint to vodafone, the case has been escalated i was told but nothing has changed and on one has contacted since then.
WOuld never choose vodafone again. vodafone sucks.

Calls always drop out..... Bad reception when moving from the front to the rear of my house the calls drop out. It sometimes takes my wife several attempts to get through. I would hate to think what would happen in an emergency....This network is a joke!!!!! I might as well get two cans and a piece of string for a better result.

I have your vodafone problems with Telstra. Vodafone is perfect for me, Telstra and Optass is the pitts for me. Vodafone: no dropouts, anywhere. Telstra and Optus: dropouts even at home, I have to move around to get any form of signal, then freeze until I make or receive calls or txt's. You lot think Vodafone is bad, come to my place with your Telstra crap! then complain about your provider. No telco can give perfect service everywhere, if they could there would be no competition.

Im not in a mess, but I know the black spots where they fail.
I am on the 3 network as you know 3 and vodafone are the same company now, owned by VHA.

My phone has apparently been calling my friends at 3am on random days. In my phone and online, no logs of such calls were recorded. I called Vodafone,and according to them, my phone acted like an 'exchange point', whereby people's calls were redirected to my phone, and from my phone to my friends. I mean, What. The. F**k. How does that even happen!? :S
The $50 credit I got means nothing when my friends lose sleep. >.>
My internet rarely work now either, and when it does, it's worse than dialup.

I sent an SMS to myself and received it 2 months later.

coverage... 98%????? more like 98% fail

Mobile internet speed in Melbourne VIC very slow. No coverage at all in Tooborac VIC - my phone is as good as useless out there!!

That is reaaly annoying as Three transferres his customers to vodafone when they can not provide the sertvice.... now what e have to do with this hell contract :(

I bought a very expensive vodafone mobile about a month before i was due to have my daughter. I went into labour early one morning and no matter how hard i tried and turned my phone off and on and who i tried to call i could not get service. i ended up having to drive myself into the hospital while in 3rd stage labour.

We bought a Vodaphone mobile while overseas. We SPECIFICALLY asked the staffer and her manager, in 2 languages, to sell us a phone that could be used across Europe AND to call Australia. We were lied to and repeated email complaints to Vodaphone get us absolutely no where!