Purchased package that included sim card with $10 credit and a mobile phone in June last year. After 7 days and numerous calls to Vodafone support the SIM card was still not activated. Went to Vodafone store and after waiting for 1 hour while staff member called their manager, I was told to wait longer without being given any indication of when it might be activated, with the staff member actually saying that it might be a faulty sim card and the staff member admitted that they thought the SIM card should be replaced with credit, but their manager did not allow it saying that if I wanted a quick activation I should buy a new sim card. After further waiting the sim card was still not activated, I had to buy a new one and lose the $10 credit for I couldn't wait forever without knowing when the activation would happen.

It was bad enough to have a faulty sim card, but, it was more disappointing that Vodafone wouldn't admit the problem and replace the sim card with the $10 credit. All the Vodafone members who I talked to over the phone said, 'why don't you just buy another sim card? It's only $2 in Woolworths. You're losing only $10 credit'. They didn't seem to understand that it's actually not my responsibility to fix it, but Vodafone.

I had to use a payphone to make an important call because of the crappy service.

A PAYPHONE PEOPLE

A PAYPHONE!!!

Plus i have to resend my text messages because they dont send, and dont get me started on the mobile broadband and internet on my phone.

I pay top dollar for 3rd world country service.

I have been a vodafone customer for almost 8 years. If they dont fix things, id rather get ripped off at telstra, at least I WONT NEED TO USE A PAYPHONE!

Vodafone promised me excellent coverage on a plan that costs me $99 a month for me, and $30 a month for my daughter. However, I have anything but. I doubt I use $10 a month on my phone, as reception is so poor I can't make phone calls from it, which leaves me having to make them from my home phone (which was what I was trying to avoid by taking up this plan). Not only that, on the odd occaision that I do get reception, the phone will drop out mid sentence, or start screaming a high pitched noise in my ear. I get no help from Vodafone over this issue, and 9/10 times, the person on the other end of the phone can't even say my name properly. Argh!

they got me to sign a contract and told me that there coverage was great in the aera i live in and paying all this money and got billed for someone else calls that wernt ment to go on my account and then they gave me internet and said it was all good and that i wouldnt have problems ...............wrooooong vodaphone i have had nothing but problems with this service the 2nd day i had started it took me 4 hrs to get through to the calll centre and then only when i did get through the call drop out but yet there charging me for the call to them internet well thats complete rubbish it takes me 5 to 10 minutes to load a page and they call this broadband what rubbish im ruffusing to pay my bill until this network is fixed as to what they promise

Vodafone have let me down so much it's not funny. If I head anywhere out of town I still get Optus and Telstra but never vodafone. They are meant to roam on Telstra? True but only for some areas which Vodafone pay for. They select a few but leave most out of coverage... not good! Fail - I'll never use them again.

My phone (iPhone 3GS) Decides that my time is always one hour off no matter how I try to change it, every time I connect to my Macbook the time changes to a wrong time, my phone always drops out of service where my Partners OPTUS iPhone is on full. My messages don't get sent or received like normal. The whole system is a fail! And I have 18 more months of this pain. Please find me a solution that does not have me forking out a buy out fee that is ridiculous!

Dear Lara.

If you are reading this than there is something I have been wanting to tell you for sometime now. It has been really difficult for me to come up with the right words to express how I feel. We've known each other for awhile now, and I think its pretty obvious that we have started to drift our separate ways. Its been a long hard road and I think its about time to call this thing quits. I don't think we could ever been friends again. I mean, after all I can never actually reach you. I'm always on hold & that annoying music you play drives me up the wall. So, I guess this is it. I think its best if we don't talk anymore. I have found someone else.

Sincerely,
J

p.s: I have cut up my sim card. You wont be able to reach me. Ha!.. I guess now you will know what it feels like to be barred, disconnected and kept on 'hold'.

I thought at first that it is normal to have these issues. Although I tried to ring for support (which takes forever for them to even answer), no satisfaction. When I saw the NineMSN news mentioned about a possible class action against them & from friends who say to me that it is not normal to have such annoying mobile failure in their service, I've decided to join this then.

Recently changed to Telstra from Vodafone, best thing i ever did.Funny thing is i got a call from Vodafone asking why i left, my reply........"1: no reception..2customer service is shit..3they just don't care". Now with Telstra it's bloody great & because i linked my home phone and my wife's mobile i can call between the 3 for free and get $10 off each cap per month. so $39 per month $450 worth of call you do the math Vodafone........

ps Telstra also gave me a $200 credit for coming over.......

well it really only has been happening for me in the last 6-8 months. I can sit in my lounge room on the goldcoast, and have no reception, but if i walk out side i have 1 bar, and if i go stand in the middle of the road, i get 3 bars, and thats after i have turned the 3g off on my phone, the numerous times i have had a call end with call fail message or the times i have called people only to have it not do anything for 30 secs only to have once again the call fail message on the screen come up, but worst of all was when i was on hold to them, after 15 mins it call failed only to call them back and be on hold for 1hr 45 mins, and the nice indian male spoke to me, and told me that they were upgrading the network thats why their is problems, and he did agree with me that i shouldnt be paying the amount i pay every month as they are not holding up to their end of the bargain, yeah i was shocked that one of their own workers said i should try and get out of the contract and someone will call me back the 26th of nov 2010 today is 27 dec and i am still waiting for that call!

Have a usb modem which I have had for about two and half months, it just seems to have a mind of its own. Lets me connect when it feels like it and I am still getting charged for connection. Half the time it tells me I am connected to the internet and but I am unable to get on. What a joke!!! Have been able to reach customer service and they tell me, they have been having trouble in the queensland area, come on, its been 2 months now and they keep telling me the same thing.. pull finger

well it really only has been happening for me in the last 6-8 months. I can sit in my lounge room on the goldcoast, and have no reception, but if i walk out side i have 1 bar, and if i go stand in the middle of the road, i get 3 bars, and thats after i have turned the 3g off on my phone, the numerous times i have had a call end with call fail message or the times i have called people only to have it not do anything for 30 secs only to have once again the call fail message on the screen come up, but worst of all was when i was on hold to them, after 15 mins it call failed only to call them back and be on hold for 1hr 45 mins, and the nice indian male spoke to me, and told me that they were upgrading the network thats why their is problems, and he did agree with me that i shouldnt be paying the amount i pay every month as they are not holding up to their end of the bargain, yeah i was shocked that one of their own workers said i should try and get out of the contract and someone will call me back the 26th of nov 2010 today is 27 dec and i am still waiting for that call!

For over 12months I have had to deal with txt's not sending and calls not being received. I usually turn my phone off and on at least 10 times a day, my biggest count so far is 32, I am in constant contact with friends, family and customers through txt's.
1555 - No help
In store - Sim Card change - achieved nothing
Now I can't even turn on 3g access or I get a 'No Service' msg. No 3g for me, even though thats what I pay for.

I have a 29 per month contract. The phone is poor, keeps dropping out. Not happy from day one with little problems seemingly endless.

well it really only has been happening for me in the last 6-8 months. I can sit in my lounge room on the goldcoast, and have no reception, but if i walk out side i have 1 bar, and if i go stand in the middle of the road, i get 3 bars, and thats after i have turned the 3g off on my phone, the numerous times i have had a call end with call fail message or the times i have called people only to have it not do anything for 30 secs only to have once again the call fail message on the screen come up, but worst of all was when i was on hold to them, after 15 mins it call failed only to call them back and be on hold for 1hr 45 mins, and the nice indian male spoke to me, and told me that they were upgrading the network thats why their is problems, and he did agree with me that i shouldnt be paying the amount i pay every month as they are not holding up to their end of the bargain, yeah i was shocked that one of their own workers said i should try and get out of the contract and someone will call me back the 26th of nov 2010 today is 27 dec and i am still waiting for that call!

I will never recommend Vodafone to anyone. My mum asked me the other day 'should i get one of these plans?' and I almost screamed at her for even thinking of joining up with Vodafone. She was surprised that I (being a Vodafone customer) would say such things. But like everyone else on here.. You have to experience it to really understand how bad the situation at Vodafone really is. I will never return to this network. Once my contact is over, I will be free!..

I signed up for a 3 service business contract. 2 of the supplied phones are useless, but local agent will not work with me as it is a business contract but the our 'business sales' rep will not answer sms's, emails or phone calls. Once you are signed up, they are no longer interested in you.
We regularly have clients saying they can't contact us. I have stood beside one of our other phones, dialed the number and been told the number is unavailable. Its no wonder our clients connot contact us. It's not we who are not available, merely Vodaphone's system not forwarding the call. We sometimes get a 'missed call' notification, but the phone never rang (it wasn't on silent either).

Im in Cairns, where Crazy Johns use Vodafone towers for trasmission. Does this class action include Crazy Johns? The reception is crap!

I managed to get out of my new contract with this crap company, as when I attempted to port in, and was told 'within 3 hours', and my number was still with my previous provider 4 days later, I think I embarrassed them into agreeing to acceptthe Iphone back via return post(at their cost, and I think I was extremely lucky to get out of it. In the sense that Vodafone suck, and I'm lucky not to be with them. Equal fail for not even being able to connect within a decent timeframe, and for poor customer service by continually lying about what they have committed to when they fail to meet those commitments.

I signed a mobile broadband contract for 12 months. And it's now the fourth month. The signal is so weak and I still have to pay 39 dollars per month. If I quit the contract, they would charge me 20 dollars times the rest months in the contract. I really have a difficulty to make the choice. I am an international student. The internet is the only method I can use to contact my girl friend and my parents in Shanghai. What can I do right now. Quit to pay more or stay in the poor services?

I work for vodaphone. and do you know what. FUCK YOU ALL. We dont care. Lara is a sick bitch. We want your money for shit service. You pay for what you get cock suckers.

I have been on 'hold' for a record of around 1 hour + 45 minutes..

I have not been able to share my Christmas letter with friends as the upload speed is so pathetic that my upload fails at about 500kb. I have repeatedly tried, but it fails 95% of the time. Yes, rarely, very rarely it actually speeds up and I can upload 1.2Mb in a about 20 seconds. Vodaphone is still charging me for all the failed uploads.

No signal at a number of areas between Ispwich and Toowomba & between Brisbane & Beerwah.
Customer service at the call centre for mobile internet is really, really bad - as I need to speak to someone because I can't get access to the web-site to self diagnose my problems. Was told that their service starts at 8am and when I call at 7.55 amm was put on hold until 7.30am and still no one available - have to hang up. Got good service with the store personnel at Riverlink though - thanks to them, very helpful.

Signed 3 years ago. At the time, coverage in the city we live in was less than OK, but passed the inner suburbs, forget it. We were promised at sign-up that a new tower was being installed within 6 mths. 2 years passed with no upgrade. We were then promised 3G as well. Still nothing to this day. In fact coverage became so bad, even in the CBD, that once we were inside a building, 0-1 bar coverage. We had to stand in the carpark to make business calls. PATHETIC!
We called the helpdesk & after a few hours were able to get out of the contract. NextG = AWESOME! (mostly)

Thursday 23rd.My son spent an hour trying to rectify modem dropping continuously on our computer.He was told it was faulty and told to return item for new one.He spent six hours going between various departments and was given a run around which resulted in returning home with original modem still causing waits of 5mins plus for basic downloads and continual dropouts.I will have to take a day off to start where he left off .Good to see we,re not the only ones..Location Brisbane CBD

I had a 6GB mobile internet plan whilst I was in Bunbury WA earlier this year. When I tried to asscess the net, my connection got dropped every couple minutes, and I have to manually reconnect and got dropped off times and again. The kicker was that when I returned to Brisbane, I got a bill for some 580$ for over quota for the time I was in Bunbury. Tried to explaine to them to no avail. I tried everything including not to pay for the data I did not use and they threatened and did cut off out calling.

I got my call out back only after agreed to pay them 80$ with them "forgiving" 500$ for the data I did not use.

Text messages are received hours after being sent to me.
Text messages fail to send on occasion whilst with reception.
Network busy when trying to call on occasion whilst with reception.
account balance text option 9 times out of 10 says the service is unavailable.

I could not call the free call vodafone number from my mobile for about one month. i was actually calling to advise them i had not been sent any of my bills for the previous month..in the mean time Vodafone had put me in debt collections for not paying the bills i did not recieve...i went to a brisbane city store to talk face to face with someone about getting this fixed up and whole process took over one hour?...a few days later my mobile phone switched itself off and i couldnt turn it back on. i had to call Vodaphone from my partners mobile to ask them what was going on? and why i was having technical difficulties with a practically brand new phone?..to get on to an operator took approx 30 mins...maybe minor issues in comparison to other people..but im sorry in this day and technological age, its just not good enough and i expect so much more...

I dumped my Vodafone contract because I thought the network didnt exist! I genuinely thought I had been scammed, is their network plugged in? I couldnt find one. Every contractor that comes to my house says 'I bet theres no reception here'. When I ask them why, they all say theyre on Vodafone! Their help line doesnt work, their network doesnt work and their staff don't seem to be too bothered about whether it works. And I bet they dont have Vodafones.

Sue them, fine them and then kick them out of the country. Therye affecting Australia's image. I told a friend overseas about this and they said Australia is seen as a backwater and a bit of a joke in business circles, because of poor communications and general flakey infrastructure. How do they get that impression? VODAFONE!!!

Moved from optus to vodafone, BIGGEST MISTAKE EVER!!!!!!!!!! Reception is really poor. Spent way too much time on hold with these pirates and have got absolutely nowhere. They won't reply to emails and won't help at all. They reckon they need to investigate the reception in my area(ipswich, QLD) but i think they'll say it's all good and they'll dodge having to do anything. I am embarassed to say i have 2 phones and internet with them, i'm trying to get all 3 cancelled so i can go elsewhere. Hopes are low.

I have the plan where I get a buddy.. where I can call at anytime for free... the moment I dial my service drops out... it has been driving me nuts for months... I ent to my vodfone shop & asked to have my phone replaced thinking it was a prob with my E71 they simply said sorry you cant upgrade your phone until my contract is finiahed Jan 2012... GRRRRRRRRRRRRRRRRRRRRRR

My calls drop out and I find it difficult to download emails. It is very frustrating especially as it happens mostly at home. My husband is connected to 3 and gets a great reception. I would not be connected to Vodafone if it wasn't the only network currently offered by my employer. With 4,500 employees there is a giant move from everyone to pursuade our employer to move providers. It can't come fast enough. It is very frustrating to have such great technology and not have it performing at its best.

As a uni student i spend a crap load of time on campus, going to classes, library etc, unfortunately the whole time i'm at uni, i have little to no coverage on my phone at all. The only way i can get any coverage is to walk out into the wilderness (yes i'm at Griffith @ Nathan) & wave my phone around in the air like a buffoon. Needless to say the moment i get a signal by the time i've pressed call & put the phone to my ear the signal is gone. I wish i was told when i signed up for my 24 month plan something like "Hey, i know we ask for less ID to sign up on a plan & our plans are pretty cheap, but just between you & me, our coverage is shit, yeah, real shit." Something like that would have been nice. Luckily my plan runs out in 4 months, 20 months of minimal network coverage (even in my own home & i live in a very metro area!) i'm pretty fed up.

Ok cannot use Vodafone out near Brisbane Airport, have to stand on the roof of my mates house in the middle of Toowoomba, an forget any sort of internet coverage in Noosa (where by you pay per minute on roaming!!) Lara is STUPID and does not listen and frustrates the hell out of me, but with all that the only decent thing they've dont is add 500mb to their $29 Cap (IF YOU CAN USE IT!!) Oh and for some reason they don't allow you to use your mobile as a modem where as OPTUS did.....

I use wireless broadband for personal and business. It's hopeless, at work and home. So many times I have no server, it's ridiculous. Work grinds to a halt.

signed up with vodafone after an ironclad guarantee they had exceptional coverage, even advised it was better than telstra. get phone home to find intermittent 1 bar of service, and we live less than 5km from the server tower, try to discuss the issue with them they deny there is any issue, and say didnt you check our coverage maps. Ah hello we are not idiots, as for three dont go there. no coverage and dropouts are what Vodafone are famous for, vodafone should offer all customers experiencing issues an immediate exit from contracts or fix the system.

My family have a vodafone internet stick that we use when we go away or during a removal when we don't have internet. It drives me crazy! The signal bars are always terrible, mostly 1 bar or none and constant drop out and it is also slow as hell! Also, my family are with Vodafone for our mobiles but not on contracts. Again, the signal is terrible and constant drop outs. For Christmas recently, I was talking on my mobile in Brisbane to my grandparents in Sydney... The call dropped out FOUR TIMES! I said "I need a coat hanger!" I'M FED UP!

Same deep dodo that others are in. Don't you just love how ACCC chairman, Mr. Samuel said customer should try to resolve problem with Vodafone first then contact TIO. Obviously HE has never tried to contact Vodafone let alone try to resolve problem.
REF.
http://www.smh.com.au/technology/technology-news/furious-vodafone-customers-spark-accc-probe-20101217-190gl.html

I have been with vodaphone for years. Up until a few months ago never had a problem and I live in a rural area. All of a sudden had no coverage, phone would just drop out etc. Contacted vodaphone....long wait then was told it was my phone...yet this phone was working fine with other sims, still does, I told them this and they hung up on me. I was never able to get through again...sent umpteen emails only to be told they need 50,000 bits of info that they already had including exact times, dates etc when phone was doing this. I told them to shove it....brought a new phone it still did the same...sent final email... talking legal action...and hey wow phone working now and has not slipped up for three weeks...funny that...

HELP!!!! Why now..! Anyway.. story time.. Well i recently signed up on a 24 months plan with Vodafail and since leaving the service of optus, was expecting something similar. Since then i have had phone calls which have 10 seconds BEFORE it even starts ringing to then have a call where the receiver can not hear me. Also reception issues that mark my pocket like as a BLACK HOLE - sometimes when im only 5 km's from brisbane city central...
Technically they're promotions/advise have partial false advertising arising from our fight.

I had a Vodafone mobile USB modem, and it had serious trouble getting reception even in the city. After waiting nearly an hour to get through to their so called help line, all I got were broken promises about services being expanded, and nothing about how to fix poor reception. I was in a 2 year contract so I had to suffer with poor connection, slow speed, no help and a price increase. I couldnt wait to dump them. I have a long memory and Ill never touch them again.

I had been with 3 for 4 years with little or no problems accessing the Internet however when vodafone merged with 3 NOTHING but problems, dropouts no connection in any part of the house or outside and slow slow slow to the point I switch the computer off. I will change service providers as soon as my prepaid gigs runs out.

I have had enough of Vodafone, and I don't even want to try to contact them anymore. The stupid Lara machine and the automatic responses for the email, are just making sure that no human, ever needs to respond to any communication from clients. I'm looking forward to start my new year with new mobile phone and internet service provider. I wish had never heard of Vodafone!

I am a sole trader and all my of clients contact me by phone.

It does not help that the phone drops out within 30 seconds on every third call.

Went to vodafone, it would cost me a thousand bucks to get outta the crappy network.

Funny story. Just turned to my new flatmate after reading the news today and this website.
ME: "Who is your phone with"
Her: "Vodafone"
Me: Do your phone calls ever drop out?
Her: YES! Especially on international calls. Why do you ask?
Me: Well, (inset rant here).

no reception,call fade outs,bad reception, lack of coverage, their coverage maps are BS, OS call centres are a Joke,after many emails and phone calls getting no where I listed my issues with the TIO then went and changed my number over to a new provider, ALL GOOD, still in contract, but its pretty basic, a CONTRACT is between TWO parties , one has to provide the said given service the other has to pay for it, quite simply if they cant deliver the service I don't pay, simple really. They can waster their time with the TIO explaining their rip off to them, I'm over them.

I use Vodafone for internet. The connection speed is very poor all the time. I am unable to connect to the internet at most times. They include data uploaded/sent as part of the usage amount. They only should include data we download as part of our usage. A month ago there was no coverage for internet for 2 days.

When I call customer service, I end up speaking to an Automatic Lara who can't understand my voice no matter how clearly I speak. After having to deal with Lara, I then have to put up with a service representative at a call centre in India who is worse than Lara.

We should be getting our money back as Vodafone have failed to deliver the service when we signed with them. So I am not a happy chappy in this case. I am SO ANGRY .

HORRIBLE RECEPTION! My calls CONSTANTLY drop out and I can't get service half the time. I could not receive international txt messages for about 4 months, I called Vodafone about a billion times and they kept giving me the run around. Finally I did my own research on the internet and found out that anyone with a 0426 # had the same problem. and the only way to fix it was to change my number... So I had to call them, tell them how to fix their own problem, and now after taking the time to hand out tons of job resumes no one can reach me cause my number is changed. Vodafone YOU SUCK!
ALSO, their internet is awful! Super slow and constantly drops out, the other day the software died on me and I had to spend hours on the phone trying to fix that problem.
Pick another company for mobile coverage cause Vodafone is trouble!

I have all the issues that people are stating here. Little to no reception, my reception basically always has 1 bar. People informing me that my phone is off when it is not, and i areas where i have full reception. I can go on.

The one thing that really bothers me about vodafone is their website. I find it is and always has been incredibly frustraing to use. Error messages always popping up when trying to access different parts of the site. Have to right click and then select open in new window to access part of the site i wanted to go to. Phones support a couple months back to find out when my plan would run out so i could give them the flick. After finally getting throough to someone to talk to the gentleman i spoke to refused to tell me when my plan ran out unless i told him the reason why i wanted to know.

My plan is up in March and sure as the sun sets and rises i will not be renewing my plan with vodafone and i will tell everybody i can just how crap they actually are.

Aaaah need to constantly wander around my house to find even 1 bar of reception. My sis is with same provider and her calls drop out all the time and she works on top floor of an office building (because reception should be really hard to come by at that height! stupid 3/vodafone

We live in Nth Qld, and in the past 6 months have lived in 3 different suburbs, all of which are in the close metro area. The reception in all of these locations has been nothing short of terrible. We pay our bills on time for a service provided "apparently". My wife called them some months back to complain about the terrible service, only to be placed on hold by someone in Deli most probably. She had the tennacity to hold the line until she was answered, only to have the service that she was complaining about drop out mid conversation. My wife then called back and again after waiting the obligatory hour on hold, got cut off again mid complaint due to the terrible serice. Our problems do not end there. The phone I got with my contract died. I took it into my local vodafone outlet, only to be turned away and told to come back when they contact me with an outcome, but they didnt even take the phone off me. I may be a simple man but you cant fix a broken phone without the broken phone (so common sence would dictate). Well that was 5 months ago and since then I have grown tired of waiting, brought a cheap simple phone and had no drama, 'thanks' for the help vodafone. Rest assured if I was to forget to pay a bill on time, that they would expect me to rectify this problem ASAP, I think it only fair they do the same. It is clear from this well though out websight, that there is not a minority with the problem, it is much more widespread than anyone first though. Rest assured we will also be getting on contact with the TIO and the telicomunication ombudsman.

me and my wife was three for morethan 4 years. we bought a new house in brisbane which is 15 kms to CBD. I had constant dropouts or no reception for four months. after a long haul fight with the Vodafone three company they have given an option of breaking the contract and shifting to Vodafone. They said they would waive my contract break fees if I send my handset. I was happy with to do so in order to get a working reliable phone. its been 3 months they haven't sent me a return pack to send the phone, but have send a heafty bill to collection. I called the company 4 times with 4 and odd hours of wait I dint get no where. I have lodged a complaint with telecom obusdmen authority. Hope I get a fair reply or resolution....my question is..Are we responsible for the unreliability of the vodafone three telecom? if not why do we suffer for their mistakes..

Drop outs, no signal, disconnections mid conversation, loading credit (its a pre pay) then days later the entire credit has 'disappeared' and vodafone say it was never loaded in the first place and stand by that (lesson to us to keep recharge receipts).

I have rang them several time and was told that they're fixing the tower somewhere and was without phone for 3 days. I am on 3G and I cannot access that facility at all. I am very disapointed about the network and the lack of response I am getting from them. There a lot of other issue that I will post here soon.

I'm over Vodafone and glad that I've signed up with Optus. I paid out my contract and life is good again..... Vodafone doesn't offer enough coverage for areas outside of major cities and will soon feel the reprocussions of their poor performance!

My family have a vodafone internet stick that we use when we go away or during a removal when we don't have internet. It drives me crazy! The signal bars are always terrible, mostly 1 bar or none and constant drop out and it is also slow as hell! Also, my family are with Vodafone for our mobiles but not on contracts. Again, the signal is terrible and constant drop outs. For Christmas recently, I was talking on my mobile in Brisbane to my grandparents in Sydney... The call dropped out FOUR TIMES! I said "I need a coat hanger!" I'M FED UP!

I have 3 mobiles with Vodaphone and since I have has them there has been hardly any service to no service at my home address for all three phones. I still pay for the big caps but have limited usage. Also I sent pics to another mobile on Xmas day at approx 11.45 am and the person did not receive the photos till 9pm boxing day. Not Good enough Vodaphoney.

NO RECEPTION ON PHONES
NO RECEPTION ON MOBILE BROADBAND
LESS THEN 4HRS BATTERY LIFE ON MY NEW HTC DESIRE HD
NOT HAPPY WITH THIS DISASTER AT ALL.
WHY SHOULD WE PAY FOR A SERVICE WE ARE NOT GETTING?
PLEASE EXPLAIN?

Vodafone mobile broadband connection is terrible. There had been a long strings of incident since I sign up with Vodafone back in March. All involving the same problem: I couldn't access the internet even when the coverage is saying "very good". First sign of trouble was not long after I signed up in Sydney. There wasn't a connection for 3 days. Took the USB back to the shop, thinking it was a hardware problem. To cut the story short, it turned out to be Vodafone's problem, something to do with "technical problem at Vodafone network". Service went back to "normal" (= slow, but working) afterwards.

I moved to Cairns in April and took the mobile broadband with me. Most of the time the connection is slow, which turn to super slow after 5pm, even when it's on 3G/HSUPA, connection dropped off frequently.

The next incident happened some months later. Couldn't access the internet for about 3 days again. Rang customer service, there was a recorded message saying that Vodafone was having some networks problems in some parts of Australia.

The latest incident was on Nov 31st - 3rd Dec. Rang their customer service which was obviously being outsourced to call centres in India. Spoke to VERY rude Indians who kept on saying there wasn't any problem, they kept on trying to shift the blame to my computer/other things even though after some "diagnosis" it was obvious it was their problem. They insisted that I was the only one in Australia who made a complaint to them! When I demanded to speak to a manager/supervisor, one of them cockily said "I'm THE most authority, you can't speak to anyone higher than me". The cheek of it, I'm sure he doesn't own the company, he doesn't even live in Australia!

I persisted and kept on ringing them. In total I spent 2hr 51mins 27 secs on the phone with them, mostly being put on hold, before they finally gave me an "escallation reference number" to investigate my complaints. Good thing I have a spare Vodafone SIM card, otherwise I would have spent a bomb ringing them from my Optus mobile phone as I don't have a landline. Every single time I rang time, they kept me waiting for at least 20-40mins. before I could speak to a REAL person.

Afterwards I lodged a complaint through Vodafone's website, about the appalling rudeness of their customer service (what "service"?!), telling them that I'm not going to pay for a service I didn't get - why should I pay for my broadband subscription if Vodafone isn't providing what they're obligated to fulfil in a contract (= a broadband service). After some email exchanges, they agreed to waive my subscription rate for the month. It's the first time I kicked up a big fuss about it and I think I should have kicked up a big fuss at other times, too. Afterall, a contract binds not only a customer, Vodafone is also bound to deliver the service I've signed up to!!!

I'm glad I'm not "the only one in Australia" who aren't happy with Vodafone. Bring the job back to Australia, those Indians didn't even know how to treat a customer respectfully.

i have to toggle airplane mode off and on on my iphone constantly just to send/receive sms messages, websites take forever to load and calls drop out constantly!!!!! I am sick of it.

i signed up to a mobile internet contract and for 18 months have had nothing but problems and piss poor reception. calls to tech support always had the same solution reinstall the program which never worked. if u tried to complain in person at the store they would just palm you off saying call tech support. absolutey piss poor!!

I live in Springfield lakes, which is about 30min drive from south bank, Brisbane

I recently started my 24month contract at a vodafone inside a shopping centre that is about 2mins from my house

I can pretty much only use my phone in about 3 rooms inside due to poor signal

I understand that the coverage isnt as good as telstra, optus etc

but why open a vodafone store and offer a service to a area that you cannot cover

Attempting to un-lock Mum's ex-vodafone 3G iphone, whose contract has expired and whose mobile number is now with a new carrier - for a $25 fee!!! This amount is being extorted from me to 'cover the cost of obtaining the un-lock code from Apple'...a blatant lie according to the helpful person from Apple tech. support who answered in un-accented English on the third ring.

Repeated attempts to enter the imei number on the vodafail un-locking website leads to prompts for contact deatils as the imei number cannot be found - with reassurances that I'll be contacted via phone or e-mail within 10 days (uproarious LOL).

Numerous calls to vodafail's call centre (and an eternity on hold) result in the same assurance - we'll contact you with the unlock code - pfffft! 3 weeks and counting.

Basically I'm left with an iphone shaped paper weight.

I live in Brisbane and I have an iPhone 3GS on a 24 month contract. I was told by the sales person at the Vodafone shop how good the phone would be and that I would be more than satisfied with the service they provided. Yes i was until i walked out of the shop and tried to use it.

I have had the phone for approx 7 months now and all through that time i have experienced poorer than average service. Phone calls dropping out. Slow loading web pages or not loading at all, Delayed SMS.

I was told by the sales rep when i bought the phone that it was not locked to the Vodafone network. Wrong. When i tried to test a Telstra prepaid simm in the phone i found out the truth. Once i managed to unlock the phone by paying the ripoff fee i found out for sure how bad Vodafone service was. Web pages loaded at waht i would call standard broadband speeds on the NextG network.

I have had occasion to call Vodafone customer care and waited for 1 hour 20 mins before i hung up.

Show me how to join this class action. I am in for sure.

I always have bad reception and keeps dropping out every single call at least three time because i keep missing the reception.

i have been with vodafone for 15 years. i have an iphone at the mo on a business plan. i thought that my problems in the last year was an out dates iphone. but after reading these stories i have come to realize that this is not the case. for the LAST YEAR or more i have constant drop outs, most about 15 seconds into the call, business phone remember, also bad coverage in my own home and i have lived here for 7 years and untill this time i have never had issues. aswell as having insurance with my contract for my iphone that i pay every month. i have approched the vodafone store several times to hand my phone in to be fixed, but upon requesting a replacement phone for the time mine is getting fixed i was told that it is not policy to give out loan phones. well i expect on a business plane that pays insurence every month that i would not go with out a mobile phone. i need it to run my business. Dont you think i should be offered one since it is a nessecity for any business to be contactable. with all that said, being charged to get my voice mail messages when my phone fails to ring because of their f up and getting charged for a full minute when it drops out almost as soon as i connect to someone is offencive in the least. especially in these financial times. fix it vodafone. and do it soon. time is money and i dont have much of either to dish out to a company that doesnt fix their problems straight away and instead waits till it becomes a media issue. where is current affair when you need them.

Cannot receive or make a phonecall at home and many other places where others using different carriers can actually call and receive effortlessly.I have spoken with a vodaphone rep. who advised me to manually change to a 2G setting on my phone for better reception.He told me that they are improving there coverage but couldnt say when.(When I signed up the rep told me that I will not only be getting the benefit of vodaphones coverage but also that of "3"s coverage because they are now combined,(I was stupid enough to believe it). I received an e-mail from him explaining how to do it,however I still have lousy or no reception,constant drop outs and cannot remember when my phone displayed full reception.I was told by him that I must keep details of dropouts,and poor reception,to justify my complaint.

where do i start i went onto a contract with vodafone for mobile Internet it was that slow and it would cut out all the time after many calls and complaining they eventually let me out of my contract then i moved about 10km south and for some silly reason i went and got a pre pay mobile Internet with them they told me that it should be ok now they had upgraded there network lol no change so i ended up going elsewhere i also had prepay mobile what a joke you would be on the phone waiting to get through to some one to talk to like government agency's or vodafone to complain and just as you get through it would hang up so you call back wait 5 to 10 minutes again and it would do the same thing so i went to another provider my wife is also with vodafone with her prepay i always have trouble getting through to her the calls always drop out its really a joke vodafone they really should be called vodafail

where do i start i went onto a contract with vodafone for mobile Internet it was that slow and it would cut out all the time after many calls and complaining they eventually let me out of my contract then i moved about 10km south and for some silly reason i went and got a pre pay mobile Internet with them they told me that it should be ok now they had upgraded there network lol no change so i ended up going elsewhere i also had prepay mobile what a joke you would be on the phone waiting to get through to some one to talk to like government agency's or vodafone to complain and just as you get through it would hang up so you call back wait 5 to 10 minutes again and it would do the same thing so i went to another provider my wife is also with vodafone with her prepay i always have trouble getting through to her the calls always drop out its really a joke vodafone they really should be called vodafail

I have spent HOURS on the phone to Vodafone in the last 2 months about the amount of call dropouts and poor coverage with my iphone. Last Saturday, a fellow from Vodafone phoned me and said the problem is a network issue and Vodafone will let me out of the contract if that's what I want. I told him that's what I want. He said I had to phone the store where I bought the phone to organise the disconnection including the return of the iphone handset. I phoned the store and they said only Vodafone deal with this issue and I have to phone Vodafone back. Since then, I have spent HOURS on the phone to Vodafone, on hold yet again. The last I heard was last Monday when Vodafone said they would phone me back in 24 to 72 hours to arrange for my disconnection. That call didn't arrive until today. The phone rang twice. I answered it and as soon as I did, the phone dropped out. What a surprise... not. Then I got an SMS from Vodafone saying they have tried to call me and I didn't answer my phone so phone on 1555 for further queries about my complaint. I phoned 1555 and was on hold for 20 minutes. I hung up. I then phoned their 1300 number and was on hold for another 25 minutes. I hung up.

HOW PATHETIC VODAFONE. NOT ONLY IS THEIR NETWORK TOTAL CRAP... BUT THEIR CUSTOMER SERVICE IS TOTALLY, TOTALLY NON-EXISTANT. I am totally, totally sick of Vadafone. And I am totally sick of being on hold to them trying to get my contract cancelled.

I SIGNED UP IN OCTOBER 2010 AND I AM SO OVER VODAFONE!!!

where do i start i went onto a contract with vodafone for mobile Internet it was that slow and it would cut out all the time after many calls and complaining they eventually let me out of my contract then i moved about 10km south and for some silly reason i went and got a pre pay mobile Internet with them they told me that it should be ok now they had upgraded there network lol no change so i ended up going elsewhere i also had prepay mobile what a joke you would be on the phone waiting to get through to some one to talk to like government agency's or vodafone to complain and just as you get through it would hang up so you call back wait 5 to 10 minutes again and it would do the same thing so i went to another provider my wife is also with vodafone with her prepay i always have trouble getting through to her the calls always drop out its really a joke vodafone they really should be called vodafail

We live very close to a major highway up here on the Sunshine Coast and we can not get coverage, I have to stand in a corner of our house and hope we get a signal. The most frustrating part is that to do our telephone banking for our franchises (5 in total) we need to enter a code that we get via sms. By the time the message comes through, the password has expired, I can spend over an hour trying to get a bank code that I can enter within the allowed time. Talk about frustrating - will not be renewing with Vodafone - EVER

It has just taken me 25 minutes to get internet connection long enough to post this message!! I have been having the odd drop out for a couple of years now, but in the last 6-8 weeks it is constant. Device is detected, but cannot find server! I now also have the expense of an Optus prepaid USB for when I really need to access the internet/email.

Went into a v/f store a few weeks ago to enquire as to why I was not receiving a voicemail message.... The store calls customer care, they advise that the problem is all fixed. Fixed as in - they changed my plan, took all my credit (I recharged a $79 flexicap voucher 7 days ago) and when I called back (on hold for 45 mins), I was told that I had called and changed the plan according to the notes. WTF?

Look, I know its hard making millions of dollars ripping off people, but seriously, I have better things to do then spend hours on hold to an offshore call centre who seriously lacks any form of customer service standards.

I amazingly got through once to a pom who lives in Mumbai... I bet he gets no complaints at all... People would seriously be happy to speak to someone who has a good comand of the english language.

Pick up your act Vodafone, or Im seriously taking my business elsewhere.

Vodafone prepaid broadband kept disconnecting/reconnecting me every minute. They charge you 1MB of usage for a re-connection. THEY USED UP ALL MY DATA THAT I PAID FOR. I'm still waiting for a refund. This issue would be effecting so many customers every re-connection rounds up to the nearest MB so if it keeps on reconnecting Vodafone keeps stealing your money. NO WONDER THEY WON'T FIT THEIR NETWORK WITH EVERY RECONNECTION THEY STEAL YOUR MONEY!

WHY DON'T THEY CHARGE IN KB NOT MB. TELSTRA CHARGE IN KB!!! I CAN HANDLE LOOSING 1KB BUT NOT 1MB.

I've had nothing but trouble with my mobile since I got it. It's already been to the "menders" where the kept it for 2 days & wanted over $200 deposit to use one of their tempory mobiles!! this i declined. Very poor battery life, forever dropping out, or no signal at all. The reception is extremly bad, no one can hear me, very crackly. I'm sick to death with it. I'm off to the "menders" again tomorrow to try & resolve this, as it's still under warrenty. I've never experienced this poor quality in any other mobile before. When the contract is up. I'm taking my services somewhere else. Not happy at all.

I travel a lot around Queensland and Northern NSW. I was told coverage would be okay but in most instances, my mobile fails regularly about 500-metres outside any city or town centre. Even in Rockhampton Airport, the mobile works in one spot but not in another within the same building... I seriously cannot wait to switch to another more reliable provider when my 24-month plan expires.

Got a voicemail notification today that was left on my phone on Saturday... 3 days ago!!
My reception randomly drops out, even when i know the coverage is good in the area.
Pleased to hear im not alone with these problems, but considering changing mobile phone companies

I travel for work and have experienced virtually nil reception in Tasmania ( only at the airport ), daydream island, limited at Hamilton island and then that's not even starting in on the places that lack reception in the general Brisbane city area, delayed texts and sending of messages. Also went to Japan and Spain and had issues connecting to associated carriers. I'm sick of only seeing one bar of reception and having to contort myself into weird positions to try and keep that one bar whilst I finish a call.....

I checked for coverage in my area and was told that the area was in the purple 3G network coverage area, but I have nothing but problems with dropouts and bad data speed. When I complained about the service I was receiving I was told that the service was undergoing an upgrade in my area and would improve, that was a joke!Unlike some people I have always received good phone service but will leave Vodaphone for good soon if my internet does not improve. My contract is almost up and a lot of other companies have great deals,I too hate the mighty telstra and will never return to them, think I will try iinet.

I pay for a $58.99 plan for a N97, it has been put in for repair when it was only 3 mths old. The lack of coverage is discusting, with repeated messages saying no coverage when I have full bars. The trouble is once your on a plan you pay for it no matter if you have service or NOT!!Not being the usual case!!

every time someone calls me or i make a call after 6 minutes and fourty seconds it drops out connection error so frustrating tried to call vodaphone but on hold longer than 7 minutes so cuts out every time i call to try sort out proplem very annoying

I am on a contract with vodafone or else i would have changed by now. I have had several reprimands, including written warnings for not answering my phone for calls from work..... Calls i have not gotten, calls, that when i stand next to my phone, and call from work, I get the "this call cannot be connected" or" the mobile phone you are calling is currently switched off".. even tho i am staring straight at my phone.. changed handsets and still have the same problems...
I would give anything to be out of the contract with vodafone as this is directly affecting my work life and is not acceptable....
I'm not even going to mention the lost texts and texts taking several days to be sent to someone..

Being a Vodafone customer since 1996, I've decided to switch at my contract end. I was a legacy customer and after analysing my accounts for years, they told me I'd be better off on a data plan. Guess what, can't connect, can't get someone to answer, calls and connections drop out and fail, and IT COSTS MORE FOR THIS CRAP SERVICE. The last 6mths have been terrible, and most people can't even decipher what I'm saying because the crackle is so bad. Initially I thought it was because Telstra gave them less air, but it's just crap whichever way you use it, and stupidly I'm still paying for it.

Never any reception always

Just moved from Melbourne to the Gold Coast. Reception is SOOO damn terrible, my mobile is virtually not worth having. I run my own business from my mobile & their network is starting to affect my business and income. I am on a contract and now I may have to go on another network for extra cost just to be able to use my phone. PATHETIC VODAFONE. WE KNOW YOUR CORPORATE TRICKS. POWER TO THE PEOPLE!!

Constantly hanging up on my conversations. Constantly having to reboot phone or reset network preferences. Hours on the phone trying to have it sorted out. Told about 3 yrs ago that it would be sorted out. Thinking of going telstra.

The 3G internet on my iPhone is DAMN SLOW and it doesnt work most of the time even if I'm in the CBD. How pathetic!

Switched to vodafail but kept my old number. that was one month ago still haven't got any service at all. no phone calls, no messages, nothing working at all. very rude non customer service. I have been told that I will be connected from 3 hours to 3 days.

purchased online through vodafoney a new phone and new sim and $100 recharge got phone and sim card but no recharge has taken 6 days to sort this mess out it was only today that it was finally sorted out today, only after speaking to 5 or 6 different sections of vodafone each day of the last 6 days and three of these days different sections was closed for public holidays yippe how professional.

Whats the point of having a smart phone, if you have a retarded provider, cant even check the cricket scores!

I signed up for wireless internet only to find it never worked.Trying to terminate the contract was a very frustration experience,waiting on the phone for over two and a half hours,only to be told that they have to transfer me and wait another approx half hour to speak to some paki or indian that i couldn;t understand.Never again no vodaphone for me NO WAY.

I am soooooooooooo over my network dropping out and calls just ending. It happens at least 80% of the time i make a call. It is pathetic really and i've had a gutfull. I also get strange noises during my long distance calls to mobiles. Also, the signal strength is really really poor. As soon as you get about 10 min out of town it starts to fade.

I'm going to be dumping Vodafone as soon as i get the chance.

I moved for three month to Horse Shoe Bay on Magnetic Island to spend my summer break here and with vodafail I have zero signal. I was forced to buy a a prepaid card from telstra as a temp solution and that is costing me buckets full of money. Meanwhile ofcourse vodafail is still charging me my monthly costs.

When I first arrived in Aus from South Africa, I signed up for a 2 year data contract with Vodafail. Once online line I would get kicked off continuously. I battled with help centres, as I was hooked into the $40 odd pm contract. There was nothing wrong with my area or hardware. Well I'm thankfully with 3 now for 2 years, (limited coverage outside big cities) Otherwise not a single problem at $150 for 12 months of prepaid that the average person will not use up.

When I first arrived in Aus from South Africa, I signed up for a 2 year data contract with Vodafail. Once online line I would get kicked off continuously. I battled with help centres, as I was hooked into the $40 odd pm contract. There was nothing wrong with my area or hardware. Well I'm thankfully with 3 now for 2 years, (limited coverage outside big cities) Otherwise not a single problem at $150 for 12 months of prepaid that the average person will not use up.

My main problem is my voice bouncing. My son is also vodafone and the reception would just drop out. I also have trouble with internet on my phone.I have been with vodafone for years and only experienced problems the last 6 months

KEEP GETTING CHARGES ON MY ACCOUNT THAT I HAVENT EVEN USED. SOOOOOOOOOOOOOOOOO FRUSTRATING & THEN HAVE TO WASTE TIME ..LIKE HALFA HOUR SITTING ON HOLD NOT TO MENTION THE BULLSHIT YOU HAVE TO GO THRU ON THE VOICE ACTIVATED OPTIONS JUST TO GET PUT ON HOLD!! VODAFONE SUCK!!!!!! LETS BRING THEM DOWN!!!!!!!!!!!!!!!