You actually CAN get out of your contract if the reception in your area is non optimal/genuinely poor. It's in your contract. Call customer care, SAY: LOYALTY and hold your horses. There are a few procedures that you need to go through, yes. That is the standard with any contract. Most customer care representatives will ask that you perform a sim swap and an isolation test before allowing you to cancel to confirm that reception IS the issue. Get these done before you call; just go into your local store and any knowledgeable staff will know what they are. If you're not happy, then get educated on the fine print and leave.

I have been Having problems with no signal and drop out
mobile net coverage and 3G dont even start on that...
I WONT OUT NOW????

Vodafone about 3-4 years ago was better than Telstra - Optus = NO COVERAGE - so we are limited with telco choice. Heck I can LIVE with poor coverage in certain areas, but if I pay for a phone and it DID work in my home, then I expect that it should continue - what REALLY peeves me if the way that you CANNOT contact them at all - the 'contact us' on their website is not active - you wait for hours on hold and THEN if you happen to hit the jackpot and actually get through to a real person - they can't help you anyway and just offer rubbish platitudes than make you feel like you have wasted your time!!
As for LARA - she should be fired from a nuclear missile to hell and beyond

drop out during important business call and emails. Losing catering deals due to drop outs and no reception to call back and through emails.extra charges to retrieve voicemails whilst the mobile has not rung.costs lost are at least $1500 over the last 2 months to my business due to their poor and no service.
When I ve call on a number of times their service is rediculous especially the recorded voice of LARA it drops out, she doesnot understand what you really need and you are put on hold for hours and get nowhere which in the mea time you run a business and your customers see you on the phone and walk out.
Once i left my number and yes they call me back at around 7-8 pm and after explaining the situation to them they stated that they would get technical support to call me back which they never have till date. And to top it off the people you do talk to over the customer care line are not from Australia and have an accent which they do not understand your needs. Pathetic poor service!!!

I have been with Vodafone for 7 years and run 4 handsets. We have always had reception in my home on the Northern Beaches, but recently we need to go outside to get a signal.

my phone constantly drops out and goes from full reception and no 3g, to no reception and 3g, to "searching..." to "No Service" all whilst sitting in the same spot.
I was once left with "No Service" for about 8 hrs.
I have called Vodafone to tell them about my frustration only to be on hold for an hour and a half then the phone dropped out, then I called back and was on hold for a further 2hrs, when i finally got through the man couldnt seem to understand what my problem was and I had to repeat my situation a few times his only advice was to reset my network settings.
I also went into a Vodafone dealer and there only suggestion was to change my sim card, which didn't work because i'm still experiencing problems.

The USB Wireless internet does not work. Had connection problems, rang vodafone customer care was put on hold for over an hour and when they answered the phone they told me they couldn't help me and gave me the technical support number. They wouldn't connect my call so I had to call technical support and was put on hold some more.

Spoke to a few technical support people (which they kept transfering me to different people) none that could help me. Then they took my number and told me they will call me back the next day at 5pm. They called me back at 4pm when I was still at work and I had explained the day before they have to call me AFTER 5pm. When I spoke to them the guy had no idea what my techical problem was even though I had spent an hour on the phone explaining the problem the previous day. They told me they had to speak to their supervisor and will call me back the following day again. I sat at home waiting at the nominated time for over 2 hours when no one called me which by then I rang them. They still had no record of my complain despite that I had taken down all the names of the people that I had spoken and dealt with. The guy I spoke to this time figured out my USB was faulty so I had to take the USB back to a Vodafone shop to be exchanged. Once it was exchanged it still had problems.

I wrote a detailed written complaint to Vodafone about their service along with explaining how I never got my 3 months free access as part of the sign up agreement. I received a letter from Vodafone stating we will credit you for 3 months free access as part of the sign up agreement. But no apology or anything to the detailed complaint that I had written. Just simply ignored.

After calling Vodafone a few more time I am able to connect however signal drops out sometimes and can't wait for the contract to be over in March next year!!

Birrong worst reception. i only have one spot in my house that i can talk from!!

I am having so many drop outs to speak to one person can take up to five calls just to get through the conversation

I have no reception even close the the CBD, sometimes the phone works, sometimes it does not... I have changed SIM cards 2 times as they say it is faulty!

SHIT COVERAGE !
my net always fails to load, my messages fail to send & if they do send.. some people recieve them days later!
UGH ITS SO ANNOYING .. AND A CONTRACT I SHOULDNT HAVE SIGNED ON !

Rejoined Vodafone in March 2010 and within the month remembered why I left in the first place. Took 8 weeks to get my voicemail set up (website down & tires of being placed on hold by India - store staff of no help), call dropouts every day, daily call failures - 4 bars yet still searches for reception. Tried having a conversation with a fellow Vodafone user (he was in Merrylands I in Balmain) phone dropped out about 15 times. Poor service and if it didn't cost me so much to get out of contract I'd be gone.

3G network is slow even on 4 bars

where flat out getting a signal to make a call and if we get a signal its one notch on ther phone and it takes forever to connect, also rarely able to use internet services , and the phone has cut out whilst talking to my husband about family issues 4 times in the last week , only the fact that we have a contract its the only reason for us staying with this service , i would never reccomend vodafone to anyone, horrible if it was to come to an emergancy situation!!

i was having some connection troubles so i called vodafone. the first time i waited 3 hrs then hung up. second time about 2 hrs then i hung up. third time i waited about 2 hrs they answered. i yelled and wanted to make a formal complait but the indina superviser said that i couldnt! {no offence but vodafone should have an australian call centre}. after all that i went into a store and they told me that voda will be joining 3 and thats why they have the sh*ttest connection. i dont believe them them.

I have no reception in my house, when I go to the local shopping centre I can't make or receive calls yet my friends can ( they are with other carriers). I voicemail and txts hours later. This doesn't help when you have children relying on you. Vodafone sux

I am getting drop outs, lost coverage and last week I had a bereavement in my family in England. They tried to text me due to the time difference and all they got was that my network was down. I found out several hours later.
You go to support and all you get is India following a script. I wanted to complain to Vodafone Australia and NOBODY would give me the number which included customer support in India and stores in Sydney.
Does anyone else know a situation where you have a contract with a company and you cannot contact their head office

I just went out for my holidays and I did get my laptop and iPad with because I was thinking I have iPhone with but for a while o forgot I have a dump service provider vodafone in it.
As soon as I went out 50 kms from my town towards country I found slow network and very soon it's completely died. And it left me unable even to make voice calls... Means No service...
I understand it may be because in country area..
But as I arrived in Canberra late in the night and I try to search some restaurants or other tourist attractions it left in trouble means No Internet service throughout the night even in Canberra city centre...
Simultaneously my wife was using another network which was working heaps better then mine..
This was really a Ridiculous for me...
So frustrating when you depending on something and it does not respond positively.

When every I try to make a call I have either no recption or after a few seconds the call will drop out. A lot of the time I have to hop in my car and drive around to improve my reception. I use to be on the 3 network and was add vised by the sales clerk at the 3 store to change over to vodafone as they had brought 3 out . The funny thing is when I was with 3 I had no issue with reception at my place. If Vodafone now owns 3 shouldn't I have add least the same preformance or even better ?

I tried to activate global roaming before going to Singapore, I rang 3 times before leaving Sydney to confirm activation. After arriving in Singapore (which apparently had good call rates) I had no service, I had to make numerous calls from our hotel (excessive charges) then after 5 days (I was only away for a week) I finally got service. After arriving back in Sydney I de-activated global roaming. I had no service for a few days (I needed to be contacted by work and could not be)I had a huge bill, I was charged for data charges ( I couldnt use my phone for calls let along data) I was told data had been banned on my phone as I had requested as this was not part of my plan, yet my bill had more than trippled and I was told I should have let them know, even though I only just got my bill. I was put on hold for over an hour (sometimes in excess of 3 hours) around 9 times. In the end I got told it was a technical difficulty and was put through the technical department, after being on hold for 3 hours I was eventually transferred to a random persons home phone number, How did vodafone even connect me to somebody's home number? I have had nothing but troubles since signing a contract with vodafone.

SMS takes nearllya day to get throught
Dropped calls
Visual Voicemail on my iPhone doesn't recieve calls until hours later

i had a vodafone usb modem. i could never get a constant connection. i called vodafone on their customer care line: 1555. i spent ages on the phone with them and they told me it was fixed...it wasnt. i ended up ditching the usb and getting a telstra one, but the problem was i got my "vodafone" mobile phone bill a few weeks later to discover it was about $40 more than i expected. i found that i had been charged for calling "vodafone" from my "vodafone" mobile in hopes they could fix my faulty connection! and i got charged for it! unbelieveable! of course complaining did no good.

I run my business from home but can't make OR receive calls, I have to drive a few blocks away (& I live in Randwick). It has full reception (all the bars) but as soon as I make the call it goes to one bar, then drops out. I sent texts to my kids to pick them up from school but gave up after the first couple of times as they get them hours later...dangerous!
I was told it would work at the country town I'm originally from that I visit regulary, but it doesn't at all. I was also told I could go to a lower plan (as my ex husband got me the phone at a high plan price promising to pay for it, but refused after he'd signed me up) but then told later I couldn't.
I can't get onto the "my vodaphone" site, can't upload apps, & am sick of being told to take the sim card out whenever it tells me "no connection" or "not allowed"! I as lied to....I want ALL my money back as I have lost so much money retrieving messages & re-making lost calls.
In short, I've been in tears a few times when trying to make urgent calls...but never can when they are important!

I thought it was me until my friend who got a contract at the same time said she was experiencing reception problems too, dropped out calls, even my voicemail, I have to check it every now and then because I don't get a message to say there is one waiting to be heard! Internet so slow I have to turn my phone off and on to get some sort of reception! But the worst is dropped calls! Very Frustrating! They were good before, but something obviously happened. And doesn't help being on hold for a long time and then talking to someone reading from a script!!!!

Purchased a blackberry and had nothing but trouble with it, phone freezed and would have to remove the battery and reboot(15 mins) finally after months of pain i sent it off to vodafone. I received a new blackberry same model. It worked for two weeks then started freezing. I swapped to a friends iphone and received huge excess charges due to internet downloads being different for the blackberry. I have had dozens of phone calls and had to endure LARA and enter my details in many times only to have to repeat them when you finnaly get through to an incompetent call centre. I have been forced to pay all costs and told i would have to pay out all costs in order to end my contract.

In short Lousy phone, pathetic reception(throughout NSW and QLD) Dropped calls, delayed messages, internet slower than dial up internet...

Vodafone is a huge company focusing on their profits and bottom line and could not really care about the consumers.. Do not use Vodafone!!

I got a new iPhone 4 with three and since they merged with vodafail at least once a month I have days at I time where all I get when I try to make a call is network coverage lost or if someone calls me the call abruptly drops out then no further calls can be made. I can also not have had my phone ring for the majority of the day and all of a sudden I will get bombarded with missed call notifications and texts from early in the day. I tried numerous times to contact 3 and on the odd occasion that I got through (after being on hold and passed around for far too long) they where of no assistance and also didn't bother to follow up when the call was disconnected due to their crappy coverage. Looks like I'll be paying almost $100 a month for two years for an unreliable service that works intermitatly. Thanks for nothing.

I am a 3 (owned by Vodafone) customer. MyiPhone can;t find signal most opf the places in sydney - even in CBD. It drops out if it gets connected. any times I just control myself in not thowing myphone hard. Just becaseu I am in 24 month contract, I feel a rope around my neck.

I recently went to forster and my phone said I had full reception however I could not get incoming calls nor make any out going calls. I also had no missed calls but had voicemails when arriving back in Sydney. Both in forster and Sydney my internet runs extremely slow and also delays in messages and no reception majority of the time. Also phone calls cut out. I feel we should not have to pay them for phone bills when we cannot even use our phone most of the time.

Very bad reception... Always dropping in and out... I usually always have full reception at my home but recently, some days it will be no reception... One minute there is full reception and the next there was none... And messages would arrive two hours late.. Messages wouldn't send... I have lost business due to this service...And to top it all off I have an iPhone 4 which was recommended as the top of the range business phone and sent from customer care as i had trouble with my previous phone.... So not only did they give me bad advice but the service is very disappointing...

Constant drop outs, have multiple phones with Vodafone. They all have a tendency to drop out at the same time. Poor coverage in high density areas, including Central Sydney, and Parramatta of all places. Vodafone are getting worse. Have had signal drop out during inportant calls, and then not able to call back due to no service. Sick of seeing the "your cellular network is no longer available" message on my iPhone. No longer available? Where'd they go? Could also do without LARA. How about a real person and a little respect for paying customers.

I've tried for a long time to get a plan with vodafone, I ordered a phone online, they called me a few days later to confirm the order, I wished to change the phone in the plan, the woman informed me that I would need to cancel the order and re-order to receive the phone I wanted, so I did this. I went to a vodafone store who wasted an hour of my time while trying to get another phone and decided to go to another that night. It took me 2 and a half hours to get my phone. Two weeks later I received a package in the mail, it was the phone I had ordered online which I had cancelled... I rang them immediately and said I wasn't going to pay for it, the woman assured me I wouldn't have to. She said IT would contact me in a few days and send me out a satchel to send the unwanted phone back, I waited for 2 weeks. I then received my phone bill, they were charging me for both. I spent over a week trying to call them, I was hung up on, left on hold for hours on end. Never once raising my voice or getting angry. Finally I got a hold of them and they said they wouldn't charge me and send me out a package to send it back in. If I don't receive it I will cancel my plan with them and not pay a cent.
It takes me about 5 attempts to make a phone call, the message 'connection error' constantly appearing, even when my phone has full reception. The internet is so slow and drops out all the time. It can take 3 attempts to send a message and forget even trying to send a multimedia message, cause it just wont work.

Words dont even explain how pissed i am

I'm constantly embarrassed when I have to explain that my mobile phone is useless outside the CBD of Nowra. I have to go out in the street to get a signal. If I move a foot or so the call drops out. Other people can use their phone inside the building at HMAS Albatross but I have o stand in a certain spot in the carpark.
Not happy Vodafail. What have you done with all the money? It certainly didn't go into updating infrastructure.

It frustrates me when I'm on vodafone and my partner is on 3 (owned by the same company) 3. His reception is fine and never drops out, has full bars if reception. I however are lucky to get half a bar reception. 2 days ago my phone dropped out 4 times in one call. Anytime I send a text photo message it says it hasn't gone through so I resent it then 2 days pater at 2am the other person gets my photo message 4 times. Now I bet I'm paying for that even though the phone says it hasn't gone through. Add that cost by 7 million customers and suddenly they earn a very tidy sum. Not good enough

I live in Kenthurst NSW and the Vodafone coverage here is very limited. The reception over the Christmas break has been worse than usual - just enough to send a couple of text messages, but they took forever to send. It is difficult to make or receive calls. If I do get through the call will often drop out and I will have to walk halfway up the street to get a bit more coversage before attempting to call back. Come on Vodafone - how about a bit better service before I am forced to change providers?

I USE MY PHONE EVERYDAY FOR MORE THANK 3-4 HOURS AND EVERYTIME IT HAS TO DROP OUT HALF WAY THROUGH

I am based in Sydney however my head office is in Dandenong South and when there I never got reception, I struggled at my hotel in Chifley. My wife was pregnant so was a huge problem. Drop outs in Sydney were regular and I often received voicemail messages days later. After signing up for a 24 month contract I was so sick of it I cancelled my contract at a cost of $700 to me. Vodafone sucks and I will never be a customer of theirs again.

No service, calls drop out, no connection, no reception. Calling support numerous times and after going through "Lara's" voice commands and waiting for 10-15 minutes having "Lara" tell me that "we seem to be having technical difficulties, please call back later" and being disconnected - 6 times in a row!!!

I live on the Northern Beaches in Sydney and have experienced many problems such as no coverage, phone calls drop out and even more frustrating is that i receive sms messages days later!!!

For the life of me why would anyone use vodafone or optus networks. They are sub standard. In communications you only want the best and that is Telstra by a mile. They did have expensive plans but now they are as competitive as any. Don't settle for second best. And it is AUSTRALIAN. Vodafone is European and Optus is singaporian. So Get the best service and coverage at great rates at Telstra

I live in the Southern Highlands (south of Sydney) and i get NO internet coverage, calls drop out all the time (even when i try and call Vodafone's 1555 number), i don't get any 3G coverage and one bar of reception on a good day. I have called Vodafone at least 8 times in the last 2 weeks and spent over 10 hours of the phone in total with no resolution yet. I have been waiting for a return phone call since Tuesday last week and will be back on the phone to them tomorrow morning @ 8am. I have been a Vodafone customer for over 10 years and so have 6 other family members. We will all be leaving...

Have 400mb internet use on my plan and for the last two months have gone over by upto $300 not on cap but the problem is I am accessing the same sites from the same places I always was but now they are not covered by my cap. How weird is that

Messages take 3 days to come through. I have lost a lot of work because of this. I have a sick friend and the phone cut off 5 times yesterday to him or his family. The email worked for 3 months no doesn't unless
I am near my wifi. Messages sometime take 3 hours to playback once they appear. Calls drop out frequently.

After complaining to Vodafone month after month in regards to their mobile data, and I kept on getting the same response I pass this on to our data team and some one will get back to you,they wring you alright 2-3 days later and if you miss the call you dont even know who its from.What absolute rubbish from a supplier who can afford to spend huge amounts of dollars on sponsorship but cant get thier act together with a service they are supposed to be providing.The eventually they got sick of me wringing and told me that i should look at at going with another provider, how about refunding the 2 years of my contract and all the frustrations and phone calls my time is money.the worst thing is they lie to you when you go the stores and tell you will have no problem with reception both with data and phone...Its time to pay vodafone I want all my money back......

I am over the drop outs and receiving phone messages 2 days late. What is it with that?

I work/live in Sydney through the week and have constant drop outs and next to no service. SMS come in days late and do not get voicemail. The only intenet covergae I get is when I use my Telstra WFFI service. When I travel back to Newcastle I have no internet coverage, little SMS service and little call coverage. I attempted to ring Vodafone while at work and they said the delay would be over 40 miniutes so I sent and email detailing my complaint and got a short reply saying I should be using global roamong. If I didn't have a contract I would be seeking other service providers.

shit network

1) SMS are not delivered for hours, this includes to other phones on the Vodafone network. Unacceptable.

2) I have a 1.5GB data limit per month. I have 3G reception but data will NOT work properly on Vodafone's network. I have to use a private WIFI to access data.

3) My girlfriend (who is also on Vodafone) attempts to call me when we are BOTH in areas with excellent Vodafone coverage and calls cannot connect.

4) I used to work for a select dealer of Vodafone on the NSW Central Coast and as such had my employment cut short due to being abused by Vodafone staff in company e-mails. No apology or action was ever taken.

5) While working for the select dealer I was also placed on hold for over 90 minutes while trying to investigate several complaints to our store about a service drop-out on the NSW Central Coast. After finally getting in touch with them, Vodafone denied any problem existed. Over 50 customers (including myself) experienced zero service.

They are in breach of the contract that I signed with them which clearly states what I pay them on a monthly basis and what they must provide to me. They are NOT providing it. They are liars. They now owe ME money.

WOW! I really thought I was the only customer that had the problems I have been getting for the past 3-4 months!!
My messages never want to send, it so SO rare for me to even get through to anyone. I once got lost driving to meet my partner, it took over 1 hour for me to get through to anyone, I couldn't even connect to Google maps to find my way to where I needed to get to.

I have told all my friends to not even bother calling me anymore because I can't talk to anyone without it dropping out about 5 times in one conversation and here I am paying $79 A MONTH FOR BULLSHIT SERVICE!!!! WTF!! I almost launched my phone at the wall because of this shit service!!

I haven't bothered calling them either because they don't even offer a solution, sick of hearing "We will do what we can to fix your issue" NOO!!I am sorry, you are not doing jack shit to fix anything but you're doing everything to take my money!!!!

I want to cancel my contract and the worst part is I have to pay a FKING EXIT FEE FOR THEIR SHIT FKING SERVICE!!! wtf do I do!!!

Very very poor reception, very expensive bills which I think they add fake phone calls and messages to as I try not to spend over my $75 cap per month. Every month it seems to be more and more - I don't understand!! My phone call even drops out, poor admin- my name spelt wrong on my phone bills, Very poor customer service at the shops,, they send me bills I have already paid, I try to call them to talk about it- I get advised to speak to some pre recorded ladies voice. I then try to call a different number, speak to some lady from overseas who has no clue. Excuse my language but Vodafone are SHIT

Wanted to change Email address, they said they would ring back. When the did it was about 5 hours later at was 11 at night waking me up! That Email address I gave didn't work either.
Poor coverage in the South Nowra area. Vodafone SUCK

My Bill has ballooned over the last three months due to drop outs and call backs. I was on hold for 45 minutes to the 1555 number then the call dropped out. I rang the 1555 number at 5.14pm this afternoon...left my callback details and still haven't received a callback. They said it would be 30 minutes.

Service has completely disappeared about 3 weeks ago...one minute just fine...next minute can't get service at all. Can't make calls. Don't get text ,essages till days later. The phone doesn't even ring the network is so bad! Have tried (and failed) to get through to customer service (four goes on hold for over an hour.) Lodged a complaint online and was sent a response that didn't even make any sense. Was told a technician would be in touch and then got a text message asking me to call them but I can't get through!!!!! The email actually (laughably) raved on about how great the service is and 98% of Australian's can get network coverage. I have had enough. Planning to go into a store next week (which is 2 hours drive away) and throw the phone at them. We run a busniess on the phone number and have lost countless sales leads because people could not get through to us!!!

I was personally put through to who i wanted too speak to aftah being charged $180 over what i had spent and was put on hold for 2 hours n 58 minutes and then when i finally got sent through i was told i was put through to the wrong area so waitied for 48minutes and they culdnt even help me with the simplest question.

When I leave Sydney for a few months touring, I take a Telstra phone and get a "pre-paid" card for it. My Vodafone Blackberry is almost always out of range.
Vodafone want $100 (or similar amount) to "unlock" the Blackberry before I can sign up with any other telco. It stinks.

My Internet is not working. I have called vodafone and have gone to the shop. No one will help.
My bill is 416$. Vodafone have said I used 233$ in one day. How do you do that. I have 8 gbs. I don't know what to do. Help. I'm not happy about this. As I have 2 mobile phones with them and theinternet.

it took three calls, several hours waiting on hold, a call back that came an hour late and then hung up within seconds, yet another hour on hold, just to get a PUK code for a prepaid. Not good enough

Ive had used like 380mb of data and it still says that i have 1gb left wtf and i checked it 3 days after i used that much data.

I've been a vodafone user for 4+ years and have never been able to get a simple answer from them. I've had calls dropping out, sms/pic msg's coming to me a week late.

Other problems I'm facing is that my online account is never updated by Vodafone (I pay on time every time) therefore I get calls/letters from them stating that I owe them money even though it has been paid.

Another one which I'm sure everyone should and would want to hear is that for about 8 months I had another bill being sent to me. What had happened Vodafone (employee I assume) put someone else's mobile number against my name and they raked up over $3000 worth of calls against me. I fought with them for this period and after threatening letters that they will take me to court found out that it was a fraudulent account.

I'm pissing off with them and going back to telstra.

costing my business as people who try to call me can't and them I get abusive messages because they think I am avoiding them

A 1hour phone call droped out 6 times toady & We where both in one spot the hole conversation.
The phone signal was full bars, but then drops to no bars when the phone call is cut & I have to call back.
It's not my phone as I have tried other phones

My partner, my parents and I are all with vodafone, we all have reception problems and also internet issues. My friends don't get my picture msg for days later, my phone always drops out with almost every call. When I ring vodafone I always seem to get someone that cannot understand me nor can I understand them, I'm always on hold for ridiculous times. Vodafone has also stuffed up with my bills charging me way more then I have used and when I ask to speak to a manager because the operator has no idea what I'm talking about they tell me the manager will call me back within the next 24hours, I never receive that call back so I'll call customer service again and it seems there is never a manager on duty! I also have vodafone internet for the computer which I can't use because that also NEVER and I mean never has coverage!

im having imergencey calls avaliability only to be start with, and reception drops out for no reason and also when im on the phone suddenly drop out as everybody els experiencing. more often my coverage is gone for no reason then i restart the phone then again it is there. SMS and MMS comes after 2-3 days and work voice mails comes after good 8 hrs after.

I bought a mobile internet thingy as my partner does not have a computer at his place at Berala in Sydney. (I need my Facebook LOL) SUCKED DELUXE rarely worked and could not get a signal the majority of the time. Totally useless and a waste of money!.. Luckily my contract ends Jan 2011 and it will be ENDING!

Terrible service depsite living close to the CBD, in a location where other providers have strong reception.
Incredibly frustrating customer service and extreme wait times on hold, in one instance 1 hour and 15 then was hung up on.
Tried website, did not work, went to one store - no help, tried another told to go to website, website still not working, called customer service again, told to go online...ggrrrrrr
Unfortunately I am locked in a contract until Sep 2011, when I will be changing to another provider!!!!

i applyed for vodafone wireless internet cos i was an existing customer at the time it meant i didnt have to pay for the device just the contract. when i appled for it, this cocky salesmen from the old charlestown store told me i had bad credit history! this was impossible coz i had only just gotten a mobile contract when i applyed to get my credit check there was nothing on it, VODAFAIL!!

Both me and my partner are customers with Vodafone and are both experiencing dropouts and losing reception. Internet connection is also very slow.
Contacting vodafone each time i was on hold for over an hour & just did not have the time to hold. VODAFONE IS A JOKE. I have been a loyal customer for over 7 years pay all my bills on time and do not deserve this experience what FKN JOKE!!

Just recently I've realised that none of my friends and family seems to reply to my messages. and these includes Christmas messages too. just out of coincidence i turned off my phone and when i turned it back on i just received a flood of messages the latest one from 2 weeks ago. and if these incidences have been going on for a while now it might also explain why i get cut off with calls just at random times.

When i had Iphone 4 my reception always dropping when i speak with clients as im an insulation roof inspector i require to call customers. I was really frustrated so i swapped phones i still have problems with also text messages still receive them late. I pay for 3 contracts thats nearly $200 a month its outrageous.

I travel form Sydney to Campbelltown and somedays I can get internet the whole way home, but lately I have had no reception and getting data is mostly a hit and miss.
I also have been getting text msg sometime a day late.

If I wasn't in a plan I would look at moving.

Why should I have to take my sim out then replace it every time I want to make a call!!!! And I couldn't even dream of receiving a call if I havent done it once or twice a day.
SOOO Annoying when I get to talk to my husband for the first time in a week when he's on deployment!
And if I do have a problem I feel like I get further yelling at my phone than I do speaking to "Lara".Of the many times I've called for customer service, I've only spoken to a person on the other end of the line twice! Literally!

No service at all in my unit telstra has full service all the time

I have been a vodafone customer for years. In the past few months calls have started to drop out when I am at home and sometimes text messages and voicemails can take days to come through

We signed despite having coverage problems with Vodafone during a previous 2year contract.
The rep showed us the so called coverage map purporting to cover 90% of Australia, this combined with free Voda to Voda calls and a perceived generous plan, persuaded us to try again.
Absolute disaster, coverage outside main populated areas is almost non existent, when re entering the coverage areas voicemail messages may come the following day, never when they should. Same problem when turning the phone back on after flights, this is very poor in a business arrangement, with important info not being received when it should be.
My daughter sent me an MMS on Xmas day I received it today 28th at 2.30pm
To top it all we were locked into the contract before we got the new phones and my wife & I receive very limited coverage in the Galston area where we live, sometimes no coverage for hours on end. We decided 6 months into the contract we couldn't take the loss of contact anymore and purchased 2 pre pay phones from Telstra. These work everywhere We can't wait til March when we will be rid of Vodafone forever.

If I could get out of my contract today I would never deal with vodafone ever ever again. I stupidly talked my husband and my mother into get into a two year contract with vodafone it has been the worst decision that I have ever made

Poor service when I get service, calls dropping out or don't go through, slow data when it wants to work, have been with voda for many years and the last couple of months have been hell and when I call vodafone about the issues I'm having I always get someone who does not speak English and has no idea.

NO SERVICE, I RECIEVE MESSAGES AND MISSED CALLS DAYS LATER, YET IM BEING OVER CHARGED ON MY BILL AND I CAN NEVER USE MY PHONE, YET NO ONE FROM VODAFONE WANT TO KNOW ABOUT IT, I REGRET SIGNING WITH THEM EVERYDAY

I was on vodafone for my business mobile plan and the drop outs and lack of coverage were getting to an unacceptable level. It was effectng my business so much I left and went to Telstra (Vodafone make telstra look like wizards whiis is saying something), but Vodafone inssited I pay 1000 in contract payout. I did this just to get on with my life but now want my 1000 back - whay should I pay them to break a contract if I am leaving due to lack in service. I am going to start to chase these bastards.

I was sent picture messages on the 25 December and again on 26 December. I did not receive these messages until 5am on 28 December.

I called Vodafone about a week ago to reset my 'online' account, I waited an hour, the couldn't resolve my problem and asked if they could call me back, I instead requested a text msg to confirm the problem was resolved. I was asked if they could help me with anything else, I said yes, I wanted to know how much it would cost to cancel my account. I was then transferred to another 'department' and YES, I was on hold again, so I gave up and hung up!

I have also had periods of now network coverage in the Sydney CBD which resulted in my calls going directly to Voicemail.

So over it!

I have been on here reading so many ppls stories and the pain they have gone through.
Personally I feel it was a massive mistake for Vodafone to agree to this merger of 3 and Voda. clearly they didnt and still dont have this capacity in place nor there is no structure for there company which has resulted in very upset and angry customers.
I speak as I am a previous employee of VF before the merger and let me tell you, after the merger went through not only customers were being affected as there was no transperency to there existing customers but staff had suffered through this all.

All staff went through a re apply stage and well most ppl were made redundant and when they had to go back in for there feedback sessions alot of ppl were given no reasons as to why they didnt make the cut.

Excuses were made such as "Unfortunatley you have too much happening in your personal life" or that we wish you best of luck!! Really? F#$K OFF!!

I for one am very glad this site has come up as not only on the inside and back end was crap but once and for all all customers and the Australian people can see how this merger clearly should not have happened.

I have many friends on the network along with myself and the amount of drop outs or call failed I get in my house is ridiculous.

Vodafone take back your stores and get rid of 3 you let them enter a merger with a $350 Million debt over there heads.... What were you thinking???

It saddens me to say this but after being a customer for over 12 years with Vodafone I am going to Telstra as this coverage and BS that has been going on for close to 2yrs is absolutely that BullShit!!!

wtf is going on with the plans. When I check my balance I get this message
$48 mega cap with up 2 $0 inc value u have used $-177. ends 9th of the month me w
excl amount: $133

Can anyone explain to me what is going on?

No coverage, phone calls drop out time after time after time! sometimes I can be on the phone for 20 minutes in the same area and then it just drops out! So frustrating I threw my phone out the window the other day. Complained to Vodafone, they tried to tell me it was the phone, I said how do you explain 3 phones doing the same thing!! We will be giving them the flick for sure!!

I have reception at home in E Maitland but no-one has uninterupted coverage in the city's only large shopping centre. It does have a Vodaphone shop though. Also four mile creek is one k from the shop and everyone loses connection on the New England Highway there. I have reported these problems several times in the least few years.

I live at Glebe; 5 minutes from Broadway Shopping Centre. I do not get any reception at my unit which is hard to believe in Sydney City area.

I have complained many times but apart from long waits on customer service nothing has been done.

Even I asked to cancel my contract which they have denied.

I am so lost paying the monthly bill for no service.

Experienced continued poor reception in house, SMS days late regardless of which phone used as household had 4 phones on vodafone. Have all since changed to alternate provider and now get great reception and SMS responses on all phones.

I have a new vodafone, I have tried to contact customer care, I have been on hold for over 3 hours on at least 6 occasions, and when I finally got through I could not get anyone to understand what I wanted, That was to transfer my old Mobile no to the new mobile. I had to finally give up as it was simply to hard to wait for the on hold time periods. Frustrated

both my partner and i are with nodafone and recently with no reception and not being able to make calls or receive sms ive had to pay big bills to a lead supplier for my buisness without getting any work because of vodafones lack of service!
as a small buisness im now close to shutting down
thanks voda for the help youve given me over the phone NOT
couldnt even get onto there customer support WHY? because i had no damn service on my vodafail sim card!

I have a new vodafone, I have tried to contact customer care, I have been on hold for over 3 hours on at least 6 occasions, and when I finally got through I could not get anyone to understand what I wanted, That was to transfer my old Mobile no to the new mobile. I had to finally give up as it was simply to hard to wait for the on hold time periods. Frustrated

I never ever have reception, my family is All on they vodafone network and they never have reception. My boyfriend never has reception. We ant call message or receive voice mail.
After being a customer for five years I wish I could cancel my contract with out getting slugged with cancellation fees!

poor coverage - sms are not recieved at times - poor customer sevice

its just a joke...we pay 4 a service...wat service???

I can no longer get reception at all in my home. it used to be average but lately it is completely gone. They tell me a new shopping centre has caused the problem but there is no fix in sight. i have a contract which i just cant use at home.

Vodaphone customer relations is so poor they have to go to india to employ customer care representatives...who put you on hold for hours!!!! I cannot wait until my contract runs out!

My emails arrive hours later on my handset than my inbox. It's rather embarrassing when you are trying to reply in real time and act professionally...... Not only this, my calls drop out continually, my MMS are rarely received and their customer service centre makes me cry. I've lost count of how many times the line has cut out while finally reaching a representative!.. wah wah wah

ive being away from vodafone for about a year now, at the time i was with them there was alot of problems with billing getting way over billed , and dealing with the issue with there customer care help line was bullshit hrs on hold and people who couldnt understand my problem passing me from one department to another! it finally got sorted and then i moved away to a rual town that couldnt get reception for vodafone anyway, i waited till my contract was up and got the hell away from them!

I dont get service where i live so i had to get a home phone on
I tried to get wireless internet but Failed
My messages i send fail to be delivered

My boyfriend is with vodafone and more than half the time i cant contact him or he cant contact me, because he lives an hour away, THIS MAKES IT VERY HARD TO ORGANISE ANYTHING OR KEEP IN CONTACT!!!! n puts a strain on our relationship not being able to talk!.
VODAFONE SHOULD JUST CLOSE DOWN OR FIX THERE SERVICE PROBLEM, its pretty simple.

I only have 1 bar of reception at home and absolutley no internet access on my phone. Everytime I make a call, It drops out. I call again and it drops out again. It's an endless cycle.

Sometimes when others try to call me, they can't get through as it says my phone is switched off or not in coverage - but it's not switched off and I am in coverage.

I have expressed my outrage with vodafone's horrible customer service. After waiting more than 45 minutes on hold, I was put throught to a person who clearly didnt know how to do his job.

I demanded he change my $99 plan to the $65 plan at NO charge - he did so after I threatened to contact the Ombudsman.

Vodafone, I have told everyone I know about your poor coverage/reception and disgusting customer service. If I do not see a result quiet soon, then I will disconnect my service!