From the beginning anything that could go wrong has gone wrong with my vodafone experience. Transferring over from 3 (and by the way they are the same company now) my phone number disappeared into the ether for 5 days and I had no connection... Spent a couple of days on the phone to various people in Mumbai and got nowhere. Thank god I have a friend who works at Vodafone, I forwarded the issue to her and someone ported the number ported over as a favour... Then next, of course the internet connection didn't work either... another 2 days of calls to Mumbai... nothing... they are so painful.. spend 2 hours on the phone "i'll just transfer you to someone sir then...." beep beep beep (disconnection. go back to beginning). Similarly the only way I got it sorted out was to ask my friend again to call in some favours at Vodafone. Which takes me up to today.. Of course the MMS facility doesn't work either on my phone... I just can't muster the strength to call the centres again to go through the pain. I've been into the shop to ask them and they can't fix it. In a way I have resigned myself to the fact that I won't have MMS. In summary this company really needs to get its act together or they will go under.

Our company had noticed this since early this year. Bought it to the attention of our account manager, emails, reports etc etc. In denial, met up with the Vodafone Dealer Owner who we went through, told us that to get out of contract in March 2011, had to pay $2k. Don't think we will be paying the $2k, I think we can call it compensation. We even got Telstra sims, as an emergency backup.

I work in the middle of Sydney and 80% of my calls are dropped, not connected or have no audio. I can not use data at all. This has happenned for the last 3-4 months. I am stuck in a plan for 6 more months. Seriously sucks.

Vodaf&%^%gfone!! Poor service and reception pretty much all over sydney, from mobile phones to 3g data. The data plans are expensive. The install software for the 3g cards was abismal, one couldn't uninstall it from ones machine.
I found trying to navigate the super crap lara system to complain about being over charged or to cancel my contract was extremely bothersome as most times I couldnt get through and when i did i got cut off for holding on to long because i wasn't speaking to the right person. Have since moved on to another network happily.

I want out of my contract because when talking to someone my service drops out ever 2 mins i end up calling the person back at least 3-5 times per conversation or having to sms that person in order to get a conversation through. Even SMS' take a 5-10 mins to process. this has been happening for 3 months. My sister is also on a vodafone customer, she has been waiting for 3 months for someone to come to her place to see how there is no service available for her, where her husband is with Telstra and has full reception. Makes no sense to us both and we keep getting the run around.

3G sucks!!! what's the point of offering "included" date if it cant be used. its been going on for months not weeks. Now other carriers are cashing in with Virgin Mobile running VODAFAIL adds!!

I was out fishing at 1am and my wife was trying to find me. She thought I was ignoring her calls so when I got home I found the front door locked and all my clothes on the driveway. Thanks vodafone! Don't worry she was a bit of a B.I.T.C.H. so I'm not too upset.

I have been experiencing problems with Vodafone's sms / mms service for the past few months. My msgs were received up to a day late. During this time I had to turn my phone off and on or even resort to making a call, and once I hung up, my msgs would then start coming in.

I complained to Vodafone about this, and my first complaint, Vodafone told me they had been experiencing a network issue in the last few days. However, my delayed sms has been happening for a few months now. They then proceeded to tell me that it was my phone. I told them that I also have another service, on the Vodafone network (my work mobile), and that is also experiencing the same problems. That excuse didn't work, so they told me it was my location. My retort was that I was experiencing this issue at all times of the day at all locations - from my work in Sydney CBD, to home in Sydney's west, and when I am out in metro Sydney. Vodafone still refused to admit they had an issue with their service, but wanted to fix the issue so they did a "master reset" of my account.

This seemed to fix the issue - for a day. After that, my sms / mms were getting delayed again and I had to go back to turning my phone off and on and making calls just to receive my msgs.

I once again called Vodafone, who now decided to say that there was nothing wrong with their network and that it was an issue with the person sending the sms. I told them, so everyone has an issue with their service except for me?!? if that is the case, why do my msgs only start coming in when I turn my phone off and on or make a call? Vodafone then attempted to do some "troubleshooting" and asked me to do all these things which I had previously done everytime I called. When I told them I had already done that earlier, they said i had to do it again, or I wouldn't be "co-operating" with their trouble shooting.

I once again co-operated and fed up with still getting delayed msgs, I called back the next day, only to have them say there was an issue with my SIM card. By this time, I was already frustrated with all the excuses they were using. It was already the last straw so I asked the floor manager to cancel my contract. They would not oblige because they believed there is nothing wrong with the service.

So I took my complaint to the TIO and Vodafone finally agreed to release me from my contract - yet I am still waiting for them to admit they have an issue with their network.

I am now a happy Telstra customer. I have to pay for all my calls and msgs now, because nothing is free on Telstra's plans. But I dont mind one bit, because I'd rather do that than put up with Vodafone's crappy service... not to mention having to deal with the incompetent Lara.

I have subscribed to mobile broadband for 24 months and I received coverage on the Central Coast for about 10 of 23 months. Cant get coverage on the north coast north of Newcastle. To discontinue the service that I don't receive is going to cost $90. Worth every penny.

I estimate 75% of my calls drop out. Signal strength is poor and my phone regularly displays only one bar (or sometimes no service) even though I live and work within 5 km of the city centre. Data speed is also very poor, web pages freeze in the middle of loading and downloading even one or two e-mails can take minutes. Also regularly swaps out of 3G. I have tried calling their customer service line but gave up waiting. I then lodged a complaint via their website on 26/11 but this has not even been acknowledged.

I try to call customor care - after being on hold for an hour - the call drops out. I have no 3G, 1 bar reception - I cannot access my optusnet emails, every call drops out, MMS does not come through until the next day, I always have to trying 3 or 4 times to make a call, only for it to drop out after 1 minute. This is pathetic.

I've been with vodafone for 10 years on pre-pay and never had a problam - and now that I'm postpay I never stop having problems with them. Their network sucks almost as much as their customer service. The constant drop outs and poor 3g coverage means that I am unable to send texts when I'm in shopping centres.
I would rather be set on fire than have to call them again.
Why do they waste their money hiring people to get on twitter all day and promote stuff? Spend that cash on getting an Australian based call centre again!

All I want is out too

No 3G data on my iphone, apps will not connect, tried on different handsets even, tried another carrier;s sim and works perfectly. Can't get through on the phone, 30 mins is too long to wait.

I want to get out of my contract. You have breached it by neinh unable to provide the service you promised. So get your act together and let go. Why should we be experiencing this pain while you are 'Furiously trying to fix the problem'.

All I want is OUT...

Just swapped to Vodafone from Virgin...messages don't go through, often don't have any reception, 3g never works, pages don't load. They say they cover 90% of Australia...yeah right. Only signed a one year contract, hopefully may be able to get out of it and go back...

I had been experiencing network letdown for some time. One day my wife (who is pregnant) called me 22 times. No Calls reported by the phone, and I was in a Good Coverage area, right in the heart of Sydney CBD. Called up Vodafone, it took me 4 hours to reach the right area. All calls go to India, the guy was eating food while speaking to me. He ended up waiving the remaining contract for me as I remained aggressive for him to act or get me someone in Australia. I raised a complain to TIO, and Voda never bothered to call me back within the 10 business days, as advised by TIO. I escalated again through TIO and some Aussie guy (finally) calls me. I gave him a spray for the bad customer and network. He still asked me to pay for the Handset money, which i paid, however the whole experience was bad bad bad. Shame on you Vodafone.

Firstly my 5 month old Blackberry "woke" one morning and didn't work. I phoned help desk and eventually was told to take it into my Vodafone retailer in Bondi Junction. The store wanted to send it in for repair and said it would take up to 1 month but they did not have a replacement phone to offer me. They claimed they would contact me once they could offer me a replacement phone. Long story short - that never happened and I couldn't find any one at Vodafone or Blackberry to complain to. I phoned another help line and someone from Mumbai/Bangalore?? kept giving me Vodafone addresses in Melbourne even though I explained several times I lived in Inner Sydney. Hopeless!!! Finally took it into a different Vodafone at Eastgardens. They sent Blackberry off for repair and approx 2 weeks later I got a new Blackberry phone back. Since then, almost every call falls out even though I have taken the 3G signal off. The browser absolutely doesn't work - even the smallest request comes back that the file is too large to view.
Who do I complain to - what if we all refuse to pay our bills until they sort out these problems. I have made far more calls on my landline in the past month than ever before - so why should I pay a Vodafone account when almost all calls fail?? I am really fed up about this.

I am on my second (and last ever) Vodafone plan. The first plan was back when they still had call centres. I can safely say I'd rather talk to a million Mumbai call center people before having to listen to that f-ing Lara again. I swear if I heard her voice in the street I would slap her. At least the other systems will react if you keep saying "operator".
I was dumb enough to move our work phones on to Vodafone which took seven visits to the Broadway store to get the monumentally stupid staff to open one new SIM card.
I am in the middle of Ultimo and I can't get a 3G signal to last more than 3 seconds. I can't get any signal to last more than a minute.
Nigel Dews should be locked in a room and played a continous loop of Lara's incessant dribble until he turns insane.
I will never be signing on to Vodafone again.

The network is absolutely dead around the Aquatium warf. Forget call drops. I can;t make or receive any calls or sms while I am in that area. I live in the city and still have extreme problems with teh network, emails don;t load, FB doesn;t load. try using the phone near the airport in Mascot. It sucks. It's completely dead. Got my phone replaced 3 times thinking its a fault with the i phone only to discover that the culprit is really vodafail..
Been on the phone to complain for hours. It's shockingly horrible.

Everything is slow for vodaphone, slow mobile internet and comes to complete stop between 7-9am and 5pm to 7 pm everyday.

Constantly getting text messages late. Or getting a voicemail message when the phone hasn't even rung - it's just transferred the caller straight to VM. Even missed an important last-minute meeting because I didn't get the call OR the text about the VM.
Totally, totally shit.
From what I've heard from people who work there, their systems are a complete mess and they don't know what's going on in their own company.

I wrote a formal complaint to Vodafone and tried to fax it to the number shown on the complaints page. It took 4 days of getting ring outs and engaged signals before the fax eventually got through. Given the rest of the network is so shit, it shouldn't have suprised me that their ability to receive faxes would be crap as well.

Stop paying your bills until they fix it. If they can't keep up their side of the contract then why should customers have to pay the full price ?

Vodaphone drop calls or simply no service...Contract up...time to move on..lame bastards!

I worked for these idiots for 2 years early last decade. They were one of the worst companies I've worked for. Seems nothing has changed with their service in the intervening years.

No Reception every night after 12am. Call drop many many time and i can't seem to be able to receive any call.
Waited on the customer service helpline phone for 1 hours and they;re not willing to tell me what happen. First they told me is a SIM problem so i walk into the shop and get a replace SIM and same issue occured again. Talked to another service staff at the shop, he said they are issue with the 3g network tower lower north shore, he ask me to turn off my 3g network and use 2g instead. I was like... what about my internet??? why do i pay for 2g speed?

It's sad that a provider can get so large that the individual custmer no longer matters!

I upgraded one of my mobile phones to a higher cost plan. This was done at Vodafone in Broadway Sydney. The sales person illegally upgraded my second mobile phone without consent or signature and tagged it with direct debit details from first account ( and they included handset insurance). Unfortunately I did not notice this fraud until the end of 24 month contract. I contacted Vodafone for an explanation and they said it was my responsibility to prove I did not sign the second contract. I countered it was their responsibility to prove I did. It seems I was right. They had no proof of second upgrade and offered a refund of only 50% of amount paid over 24 month period. Their reason was that I did not notice the fraud and therefore should be liable for half of it. I took the matter to ombudsman and eventually received full refund. The company knowingly employs people who use fraud to steal your money and then tries to keep half of the gains. This is corporate theft!!! I will never ever ever use Vodafone again and advise anyone considering it to run a million miles. And if you have two mobile phones and any direct debit accounts - check them thoroughly. You cannot trust the employees.

My mobile phone constantly drops out and our wireless broadband rarely works. We live in Waterloo - not exactly an area that should have connection problems. Every time we try to call to complain we are put on hold for so long that we give up. Two mobile phone plans with Vodafail AND a broadband connection plan yet no communication from Vodafail about issues. Lovely.

Fail, Fail, Fail. How can the Australian public accept this substandard approach.
Why has it taken this long for an uprising. Get involved dissatisfied customers. This needs to be fixed or Telstra will be seeing my business.

Constantly have no service + mobile phone voice-mail messages take hours to register. Internet access on mobile takes forever. If wasn't locked in a contract I would jump ship pronto.

I have to say that the vodafone network has been disgraceful for the last few months. I have been a vodafone customer all my life and so is my whole family. I am now actively looking to change networks. No recept, internet not loading getting messages coz nobody can get through to me. I emailed customer service and they copied and pasted their PDS section for network coverage.Friends and work colleges are having the same problems.The SMH article was confirmation of what I suspected that vodafone were hiding the truth. Seriously unhappy.

I was charged $60+ for data usage a few months ago, but here is the kicker, I dont have my phome set up for data. My phone showed no data but my account said I had 10 MB of downloads. Called them up and they did credit my account, but still something is going wrong.

I am getting the same dropped calls, unable to make calls, poor 3g coverage etc that everyone else is getting, despite the fact I work in Sydney CBD and live about 2ks from the City Centre.

On top of that my Vodafail wireless internet on my laptop drops out regularly and often is unable to get 3G coverage. The nice lady at vodafone said it might be because my house has a tin or corrugated iron roof! A TIN ROOF! Surely, if the type of roof I have has any bearing on my ability to use their product it should have been explained BEFORE I signed up to a 24 month contract. Vodaphone sucks balls. I feels so good to be able to complain about this.

Vodaf---ing joke, I have lost count the amount of drop outs, connection errors, no reception in the middel of Sydney CBD. I have moved to Optus because of the lack of evrything. Vodafone should be putting more into its network issues and resolution rather then promoting itself on how good they really think they are!!!!

I ended up breaking contract - all I had to do was pay my phone off, the contract was recinded. Vodafone acknowledged poor network.

Had to wait 67mins for my call to their service centre to be answered. This was after being directed via "Lara" into a particular queue. When my call was answered, the Vodafail consultant said she could help me and transferred me to another area (and another queue), only to wait a further 42mins. I also signed up for mobile broadband internet. BIG MISTAKE! Reception and speed is very poor. They have made3 mistakes on my monthly invoices since I joined. Offered to increase my monthly allowance from 3gig to 4 gig, but have never fulfilled this promise, even after bringing it to their attention. Service sucks. Network sucks.

I live in North Sydney and yesterday (16th Dec) rang my wife twice while she (also a Vodafone user) was in a taxi coming in from the airport. Her phone rang through to voicemail but she never heard it ring and she was holding it in her hand. There is no way the Vodafone problems have been fixed.

For about a week I had no internet connection. I tired to access the internet at different times and different places. I contacted Vodafone Customer Service earlier this week and spoke to a customer service consultant from what I believe was an overseas call centre. They did not inform me of any broader problems on the network, nor concede it was a vodafone problem. They simply sent me the default settings, and suggested it may be a phone issue. Now I understand from the SMH article that others have had similar problems. I finally got web access last night.

After many years as a Vodafone pre-paid customer - and suffering the odd "unannounced" issue with voicemail - I have decided to switch to another carrier following this recent debacle ... moreso since Vodafone continue to claim that no problem exists.

Dropped calls, "No Signal", slow data or no data, inability to make or receive calls, voicemail messages received days later, text messages received hours later, useless customer service.

Vodafone have completely mis-managed the integration of their network with that of "3" - and we the customer are now paying the price!!

I'm just glad that I'm pre-paid so can walk without any problem.

Vodafone's contempt for the customer has no limits. I will be lodging complaint with TIO and to get out of my contract.

I am constantly having to call numbers up to 10 times before i get through - otherwise i keep getting a called failed message.

So much for "the internet in your pocket". 9 times out of ten I can not load webpages/email when I need it on vodafone. It used to be really good - until a few months ago.

Constant no signal issues and no service displayed. Other times have signal but no 3G, no edge or no data aviailable at all. Sydney inner west - none to one bar signal and 'serching' displayed on an off throughout the day...SMS not sent or delayed and the reciprient will then double or triple - esp with MMS. Poor signal coverage in Sydney metro area - Parra through to Leichhardt and have no signal coverage at all in the hunter valley, a population of over 60K...no one on telstra network have these issues...

I changed to Vodafail three months ago from Optus. Optus is rubbish, Vodafone is rubbish, I can't afford to be mugged by Telstra, not a lot of options. I live in Sydney CBD and work a couple of suburbs away always looking at my 5 Bars of coverage whilst waiting for minutes to check the weather or email or facebook. I can't make calls for more than a few minutes with out "call failed".Data is here to stay in our pockets, telcos get on board and upgrade your bloody networks to LTE now!

I was a vodafone customer up until 3 months ago when i could not log onto internet, after complaining twice they let me hand back my phone and usb stick no charges. they are terrible at everything do not reccommend signing new deals with them.

One of the biggest phone companies in Australia - DOES NOT ANSWER THE PHONE! I have rang as an existing customer to upgrade to an iPhone. One call took 55 minutes to answer. The other they returned the call "promptly" 5 1/2 hours latter at 9.30pm. So the question is when will Vodafone ANSWER the PHONE?

At my local Vodafail store I have intercepted ten people on their way in and furnished them with the SMH article and my own opinions. We need to get volunteer groups from Rotary, Lions, the scouts etc to do the same as me. We need these people to man the entrances to Vodafail stores and prevent other people from becoming victims! Aussies pulled together in WW2 to protect our people, we need to do the same again.

I work on the 45th floor of a major building in Martin Place and right now as I write this I have one fffing bar!!!!!! I moved away from Telstra because their costs and customer service were dredful but now I have to deal with this!! Oh and I also don't bother sending sms anynmore, last 2 weeks have seen my txts take over 12 hours to reach their destination.

I run a small /business in Macquarie Street. I moved 5 users to Vodafone using IPhone 4's believing that we could use these instead of office phones. We now pay for 5 $99.00 cap plans and excessive land line charges because of the poor or non existent service in our office. We have one remaining Telstra IPhone 4 and perfect reception.

I hate Vodafone !!!!!!!!!!!

I'll jump on the bandwagon. I live in Sydney's inner west and have had months of poor call quality, no service, calls dropping out and non-existent internet. This is frustrating and embarrassing. No information or apology has been forthcoming. They are great at texting through useless spam about their deals, yet they are incapable of sending a text to update on their technical progress (or lack thereof).

I'm normally too lazy to complain about this sort of thing; but will go to the effort this time around so that I have a chain of evidence when I want to change plans. Can I invoice vodafone for wasting my time?

I live in Randwick and have absolutely no reception in my unit. I have to stand out on the balcony in a corner to be able to make or receive any calls. I have tried customer support so many times but no one can give any satisfactory answers. This has been gong on for over 12 months. I have an iphone and have tried using a different handset and have exactly the same problem. Can't wait for my contract to end so I can use someone else...

Who do i call to cancel my contract? customer support isnt helping....

Plain and simple the reception is terrible, don't bother with them stay away. Hit up Telstra or Optus..Vodafone is a waste of time!!

We moved into the lovely suburb of Berowra Heights in the north of Sydney 2 years ago and one of the key checks I did was that we had strong mobile signal - we had all five bars working. Not 6 months later the service suddenly dropped to one bar if I'm lucky. They said they had software issues. Bull. As far I can see, they simply had an expensive booster tower that they didn't want to upgrade. If anyone thinks Telstra is the worst telco on the planet and holding this country back; Vodafone is not far behind.

I have an iPhone 4 with Vodafone.
Nothing works.
Internet is so slow, I cant even check my bank balance on the phone.
I really wish I wasnt locked in for another 24 months

I've been with Vodafone for several years and switched over to 3G for iPhone data service at the beginning of this year. I've always had problems with voicemail notifications being late - using visual voicemail only highlights the problem (anyone remember when it was down for a few days unannounced?)

The last couple of months have been pretty terrible - in the Sydney CBD I get 'No Service' regularly. I also am unable to connect calls sometimes despite the phone showing full service (iPhone 4). Switching to flight mode and then on again usually resolves (but why should I need to do this?)

Data coverage is patchy at best. Response is sluggish or requests time out - even for simple services like Twitter.

Seriously, Vodafone needs to fix this.

Wow, I was just about to get an iPhone4 through vodafone. But I wont be after reading this. Thank you for averting my potential pain!

I signed up to a 24 month contract with Vodafone just 6 weeks ago and before signing I specifically asked if there were any issues with their network and they were very quick to assure me that it was performing brilliantly. LIARS!!! I haven't had more than one bar of reception on my phone yet and calls drop out all the bloody time. Sometimes I can't even make a call. I'm pissed off that my new phone doesn't work properly and I'm even more pissed off that you lied to me. If I ran my company that way I'd be out of business in no time. I have joined the ever growing collective of Vodafone anti-brand ambassadors, telling everyone I know how bad you are. Deceive your customers and pay the price!

I signed to a network that would provide me with 3G (and better) and am stuck struggling to use GPRS.
Signing up to the new contract was the worst decision I've made. (Lucky it's only for 12 months)

It's good that they teamed up with the Austrlian Cricket Team... Actually the Australian Cricket team are performing better.

Our office is in the middle of the CBD and for the last couple of months, pretty much every single call drops out after a minute or so. Outgoing calls anywhere in the CBD take 2 or 3 goes before they'll connect. All I get is that bloody annoying bleep bleep bleep

... oh and I've been a customer for 12 years... trying to pick the least worst telecom's company sucks, but I can't wait for the switch to Optus when this contract is over with...

switched to vodafone 3 weeks ago, i don't think ive had a webpage load successfully on my phone yet? every single call i make drops out anywhere in the state. i want out of this stinking company

I am signed up to a 79$ plan, but cannot use it at all. My wife tries to call me, to findout if i have lefthome or office..but she always gets directed to my voicemail..

Calls dropping ever 5 min or so. Poor performance overall. Messages not going through, messages going through numerous times, calls dropping, calls not connected. The service is shocking.

So much for superfast. Three pwns!

Constant dropped calls - or get that weird computer sound in the middle of the calls

Have had ongoing problems, mostly at work location in Darlinghurst and also in the inner west, "no-service", no 3G, slow 3G, 3G data but not able to make voice calls, was standing in a public place on call and call dropped out and so did calls of people standing around me - i asked one what provider and it was vodafone.

Had a no service drop out TODAY 17 Dec 10 in the late morning.

Have contacted VF complaints but no reply after 5 days so placed TIO complaint today.

We are moving house and we are in temporary accommodation. We bought mobile internet specifically for this purpose! Guess what? It doesn't work in office hoursin the area we are staying!!! Vodafail call centre guy told me that it will be at least three months before Vodafail does anything to increase capacity in the Parramatta area!! And what are they going to do about our situation? NOTHING!!!

What 3g? Quicker for me to catch a cab home, log into my wireless, download, then cab it back to where i was. pathetic.

Sydney inner suburbs - downloads regularly freeze half way through, couldn't call or text out the other evening for over an hour - "call failed"...

I live in the CBD, EVERY SINGLE PERSON I KNOW ON VODAFONE has LITTLE to NO service. EVERY SINGLE ONE. No 3G, nothing. There isn't one person who is having awesome service... I'm sorry Vodacr@p, I find it hard to think it's ALL our handsets.
But rest assured, I had a leisurely weekend away to Katoomba last weekend - service is crystal clear out there! Just a short 1.5hr drive away....

Im in the CBD with 1 bar of reception. Data just doesn't come and it took me an hour on hold with vodafone to cancel my contract.

Screw you vodafone!

I can receive or send email because my email at home is optus. This has been over 6 mths . standard response our technical peoole are aware and trying to rectify - are they serious.

I just wanted to speak with a real human!! Shocking customer service!

My husband uses our Vodaphone. He's a tradesman and has been working in the same exact place for 18 months. No problems with coverage for most of those 18 months. NOW for the last month at least I don't even bother to phone him. It goes straight to message bank. Or it rings and then he says he never heard it. Or he doesn't get my message. I cannot contact him when he's at work anymore. WHY???????

My phone almost NEVER has reception. Text messages NEVER go through in the first go. And to think I thought it was due to my new iphone4! Vodafail.VodafailVodafailVodafailVodafailVodafailVodafailVodafail. And to think I am locked into a 24 month conract. Lost in Sydney with no reception.

My phone is my business and without it I loose customers. Not only is my phone dropping out every 5 minutes but one of my biggest gripes is dealing with foreigners in these overseas customer services centres. I don't think any of them have had any proper training and they are hopeless! So much for customer service! Vodafone should have full customer support in Australia!

waited for an hour to talk to customer service. LARA automatic phone operator is shit....website is shit,takes ages to load and service is shit.

I live in Glebe, Sydney. For an extended period I had no reception at all within a quite well-defined geographical region taking up most of the suburb. I contacted Vodafone repeatedly, -on my mobile phone from an area where I did have reception- to find out what was going on. They refused to help me beyond telling me to do several things to fix "the problem with my handset" which required me calling back on another phone. After I explained the problem, and the fact that this was a -large- problem BECAUSE I HAVE NO OTHER DAMN PHONE. I perservered like an IDIOT for several weeks. Reception returned, for about a week, and then failed again. At which point, I caved, and switched to Virgin. I highly recommend that course of action for anyone else, even if it does mean paying to have your handset unlocked.

I work for a small business with 26 employees and we signed a contract with Vodafone and the phone has never worked properly at all. We have informed Vodafone and they are still fixing it for nearly 10 months. We have lost business as well. ( As the customer wants to discuss a quote on the final day and they tried us and we did not get the call and we got our VM after a day,when the customer went with another vendor. Hope this gets resolved.

Fell for their sales spiel to close down Telstra deal and upgrade handsets.
WHAT.A.JOKE! My husband through his work is also with Vodaphone and no word of a lie it's nothing for us to be talking and get cut-off up to 5 times during a 7-8 minute conversation. It's too infuriating for words. Despise Vodaphone more than anything! (Figure they rig it this way to be able to chanrge flag fall over and over and over and over and over.) Just con artists. Danielle

I have been a VODAFONE customer for over 12 years. We (my company) have 12 phones currently on a business plan.

The data service is soooooo slow and yes when you are on a call for a long period of time it drops out even if I am in a good reception area.

ALSO I've had an issue with their MyVodafone website for over 4 years. I have made many attempts to try and fix this problem (even one time I was on the phone with them for over 1 hour) but at the end nothing is solved.

My contract is due on April, 2011.

I WILL NOT RENEW OR SIGN UP ANOTHER NEW CONTRACT WITH THEM EVER AGAIN.

So sick of not being able to use the internet on my iPhone. The only thing I can rely on - is no service, doesn't matter if its on the bus, in the street, in my office - it all sucks. When I asked vodaphone why this was happening, they suggested I upgrade my service - pay more, get nothing more... no thanks.

Sydney CBD. Phone shows full 3G signal - no data. Oversubscribed much?

Worst service ever, always drops out, or searching

I have mobile broadband and I'm lucky if I can get it to connect for a few minutes at the moment (I am on my 3rd connection just to write this).... Funnily enough my download carries on clocking up despite my pages refusing to load - not happy Vodafone!!!!!

Like many of you I was a relatively satisfied customer on prepaid. I've been a customer of Vodafone's now for 5 years. In May last year I signed up for a two year contract so I could get an iPhone and was immediately dissatisfied with the network coverage. Isn't 3G supposed to make coverage better?!

Recently the coverage has severely worsened, every call that I make drops out at least once. I can't have professional or other important conversations on my vodafone number because the calls ALWAYS DROP OUT. And I live in Kings Cross in the heart of Sydney!!!!!!!!!!!!!!!!!!!! Just ridiculous.

Voicemails never appeared on my iPhone on time - regularly appeared several days later. People would get very frustrated with me because I hadn't returned their call when I didn't even realise they'd call. Because Vodafone would also just divert them straight to voicemail, even when I should have had perfect reception in the middle of the city (and it said I had full reception).

Anyway, I've had $10 a month raped out of me since I signed up for insurance. When I needed to claim, I lodged a claim online (in October). They sent me an email with NONE of the details I needed saying someone would contact me in five days. No one ever called. When I finally got around to dropping my phone in to Bondi Junction yesterday the unhelpful salesman said I needed a claim number. When I checked my email at the store, there was no freaking claim number. I showed him this was the only thing they'd ever sent me on the matter. He said I would have to call the claims dept and get it myself before he could help me. I asked, couldn't he just look it up on the system? No, he said, I needed to call them myself from the store phone. Wouldn't take long. I SAT ON HOLD TO VODAFONE FOR TWELVE MINUTES WHILE IN THE VODAFONE SHOP.

Did you know they have a thing called a 'Churn level' or 'Churn number'? I asked another naive looking salesman what it meant while he was logging my phone into their system (mine said 'very low'). He said it's the category they put vodafone customers into based on how likely they are to leave the company. I said to him 'Well, after sitting on hold to vodafone because of your screw up for 10 minutes while in the vodafone shop, maybe you should change mine to extremely high, because come May I'm outta here' and he just laughed.

I'd encourage you all to call vodafone and insist that they change your 'churn number' to extremely high. They don't take people's complaints seriously.

When I had no service all day at the big day out this year (like thousands of other young vodafone customers at homebush) I called and complained a few days later. Vodafone's response? Have 300 free texts. OH THANKS A F**KING LOT, I'M ON A F**KING CAP YOU DOUCHE!

Still advertising on tv a product that doesn't work...
Correct me if I'm wrong but isn't that in breach of the trade practices act?
Little wonder they sponsor the aust cricket team.. makes perfect partners...
Both are shit and couldn't care less

No service repeatedly over 12 months

New Voda customer (2 months in to what is going to be a looooooooong 24 month contract), and right off the bat Voda are a disgrace! I live in the heart of Sydney's CBD and my phone, without fail, loses all reception when I cross the bloody Harbour Bridge...The Harbour Bridge!! If you can't get service on one of Sydney's major landmarks, where can you?!

SUMMARY:
-Customer Service = SHIT
-Reception = SHIT
-Satisfaction = NIL
-Recommend to friends = YOURE DREAMING

I am at the stage where I know that first time I try to make a call it will fail after around 30 seconds. I now initiate the call, immediately hang up, turn airplane mode on and off, then try and hope i can eventually hear the ringing tone. pathetic at its best. internet, simply forget about it during business hours, sometimes my iphone gets stuck in a loop of trying to fetch email, which eventually drains the battery in about 2 hours.
voicemails - more often than not come at best 24hours after.
Note for next contract - Screw vodafone!

I can't imagine how a Corporate could offer worst customer service. I have spent hours and lots of my Vodafone credit listening to their hold music. When they screwed me with an over blown bill, they told me to get lost. When I complained to the ACC, they rang back immediatly to kiss my @ss.

Two days later I get voicemails. Downloads freeze halfway through if they even get that far. Drops out of reception. Call failures. No internet connection. 3G working tirelessly but nothing coming up. I need porn dammit! But more so I need it for business and work opportunities.

I am a 10+ year customer, regularly paid 1.5x plus my bill in extra data costs while on my 3GS and was happy to do it because I didn't wait more than 30 seconds for a page to download. Fix this shit, Vodafone, fix it now.

SERVICE IS SHAAITEEE. WTF is this customer care crap. What's with the wait on hold for 2 hours at a time till your call is answered and I'm sick of dealing with Lara, who doesn't understand shittt.
Can we please bring the service back to Australia and have some real people who are efficient working at Voda.
-Charged $190 extra on my first bill 2 months ago and had to call and wait for 3 horus and several attempts till it was sorted
-Crap reception and service
-My phone that i got 2 months ago already ahs issues with the screena nd Vodafone can't help me due to 'problmes experienced at the momnent'
can't wait to get out of my contract.