vodafone is the worst mobile company around everytime u call your you will get a drop out they need to pull there finger out and fix all there problems i will never go back to vodafone

I'm a 3 customer and lately I get my connection drops in certain areas. Sometimes after the line drop, get message SIM card registration failed and I have to reboot the phone. Is it a coincidence or 3 is using the same network now?

big fail

What on earth are we paying Vodafone for when towers are being pulled down?

Here's a tip for everyone! For those who no longer have contracts and are frustated with phone companies, buy unlocked DUAL SIM PHONES. You'd be free to switch your prepaid anytime!

Since joining vodafone over a year now! I have been unable to access the service features of the myvodafone website such as view your bill, pay your bill etc. I have contacted vodafone over 30 times and have been told it is being looked at byt the technical team.. for over a year!!!!

Oh yeah and my reception at home drops out constantly as well as in the middle of the CBD in sydney... Never a again!!

I have the wireless USB that i use for my laptop. Without fail every single time i take my laptop with me on the train the net will drop out at least 6 times!!!! While at home, it is also constantly dropping out.
Tired of this crap!

I have list a numorous calls which have dropped out for no reason. I think in one month I came across over 40% of my calls have failed half way through. My bill hit over $200 when I have a $69 cap....since my calls fail alot of the time, and used 1.4gb of my 2gb limit...I could not figure out why so much. After being on hold for 1hr and 46minutes I gave up. Went to the voda store and said I need to call 1555 to resolve the issue. I walked out saying if they answered my call I'm sure I would. Another problem is that I loose all reception in places where I should have at least 4 of 5 bars. Turn the phone off and on again sometimes helps. The net is slow as HELL....I mean my mates 3G stick works better underground than me being a full reception area!!!! Figure that one out!!!!!!!

I have been with vodafone for 8 years now and have found that the reception has gone from bad to worse. I'm constantly making phone calls for work and its been a massive inconenience as of late. I'm also not recieving my voicemails and i have been a loyal customer. If something does not change then i will change companies

Same as every one else, dropped calls, no reception, poor 3G performance. Makes it worse to read from Vodafail that we have to call them and endure their wait times.

Nigel Dews = Gollum.

Don't start me on the new Nokia N8 !!!! had it a week - doesn't work properly - shuts down, can't access the internet at all anymore.. asking me for some weird code.. !!! why do Vodafail continue handing these out when there's an obvious problem..?

Try some compassion!!!!How about Vodafone, 3 and Crazy John's let the people who are sick and need to be able to contact friends or Doctors out of their contracts on the Vodafone network. I'm sure if they passed on the company would not hesitate to continue billing them! Give these people away out and peace of mind.

no coverage what-so-ever today here on the central coast..! what are we paying for..?

hi, i live and work in the sydney CBD. how the fark do i get $95 worth of roaming charges for using other networks.

f#ck you vodaphone

Due to an injury I am working from home, I have internet and phone contracts with Vodafone. I live in an area on northern beaches which Vodafone deams as good coverage. Due to loss of connectivity with my phone during teleconference meetings and my inability to get a signal to connect to the web I have now lost my job as I cannot meet deadlines nor participate in phone conferences.

The worst experience to date would be the delay in text message reciept. My ex husband sent me a text message as my little boy had been in an accident and to get to the hospital I did not recieve the text until 2hrs later! I have requested so many times to be realeased from my contracts as I am paying for a service they cannot provide. For all of us who legitimately cannot get coverage let us out of our contracts. It's like Vodafone are stealing from us. They take our money each month but don't deliver on service.

My business partner and I had same phone for almost 2 years with Vodaphone we experienced the drop outs at an alarming rate on both phones especially in the past 8 months or so, whereby every 3rd call or so dropped out in middle of conversations to businees clients. My Business partner has moved to Telstra drives around, has done so for last 2 months not a drop out from his telstra phone. Yet with my Vodaphone phone standing still ai metro area or where even Vodaphone reception is high it still drops out in an instant. I have 5 months of this to endure until I can walk away from vodaphone.
Trying to call them is now a 2 hour + wait that was on 30Dec2010.
Vodaphone from where you are now you can only go up you cant go down any further.
G. H

I have just left Vodafone and returned to Telstra. With Vodafone, I had dropped calls and failed calls most days. There is an area very close to where I live, along the Cooks River Earlwood, where I have NEVER been able to make a call. I always get "Call Failed", and that strange rising pitch signal. I was near the end of my contract, so I was able to unblock my blackberry and give it to one of my children, while I got a new HTC Desire from Telstra. I have had not one failed call so far, and only one dropped call in two weeks. And that is just the phone. Vodafone 3G coverage was extremely patchy, often dropping to GPRS and even EDGE, and the internet on my blackberry was so slow as to be useless. It simply was not worth using the internet for anything. Opening attachments to emails took forever. Now, I can look things up or download files quickly. I just opened a 1.1MB attachment in a few seconds. I have usable internet on my phone for the first time. As for cost, when Vodafone phoned me to sell me a renewal, they could not tell me how much of my cap I was actually using and whether I should go for a cheaper cap. I strongly suspect that I should have been on a cheaper plan, but they could not/would not tell me that information. With Telstra, I have halved my plan costs. Telstra may be more expensive, but they were quite willing to advise me to go for a cheaper plan and upgrade if necessary, instead of selling me the most they could get away with. As for their "support", forget it. The day that I went to Telstra, and the straw that broke any shred of loyalty to Vodafone, was the day AFTER Vodafone had those huge outages in Sydney a couple of weeks ago. I found I could not make phone calls or send texts. I phoned support and was kept on the line for an hour and a half, with the support guy in India repeatedly assuring me there was no outage in my area. He made me reboot three times, he made me swap SIM cards with another phone, and had just suggested we go back to factory settings (which would have involved a huge amount of time setting up my phone with BES all over again) when my employee told me her Vodafone phone was not working, and nor was her friends in another part of the city. So there was an outage, despite the repeated denials! I was at the Telstra shop within half an hour after that.

Advertised prepaid handset offer, tried to buy for 2 days[hours worth of my time]when I did get on, offer had changed.Contacted Vodafone ,handsets still on offer for much larger price,however there reply was hand sets no longer available.Customer service a joke.STAFF KNOWLEDGE - ON LINE STORE WOEFUL.Customer for years.Lost me.

Vodafone you suck.
Answer the PHOne

I have been with vodafone for around 17 months now and the reception issues l have experienced in the Sydney metro area are to numerous to list. Once l lose reception my phone often does not find it again unless l power down and restart. I have tried contacting them at least 10 times, but each time l try I am waiting a ridiculous amount of time. When my contract is up in July, I will be out of there asap. I hope everyone else does the same.

My phone constantly loses reception, text messages dont go through for hours some times. Other times they just aren't received. Just yesterday i left my house keys in a friends bag and it took me 40 minutes to be able to call them and get through without it saying call failed.
I cant even begin to count the amount of times my phone has dropped out mid conversation and i have to call back, which means every time i call back i am charged the 30c connection flag fall.
I could list many problems i have had with vodafone but it could turn in to a novel. Unless anyone on here is a publisher and thinks it might be a good book idea where i could recoup some money i have lost to vodafone i might give it a shot...

Cannot contact Vodafone by phone. Three calls and no one answered. Keeps sending me Voicemail which is not intended for me, or there is no one on the line. Has taken all my money (Prepaid) with these Voicemail messages and I am not able to talk Vodafone and have the situation corrected.

Why cant these idiots answer their phones?
Sick of laura also.
Why is their whole customer rep... outsourced?
I had to phone telstra for my mum other day for problem with internet and i had a english speaking rep on the phone within a minute and problem resolved by a courteous native speaking rep within 2 minutes.
Vodafone you suck.

I have spent hours over the last week trying to get a person on the phone to discuss my wireless broadband account. After waisting my time trying to get their automated "Laura" to connect me to the right place, i only end up getting some idiot that has no idea what im talking about. I was constantly transferred or i get the "ill need to speak to my supervisor" only to be hung up on then i need to repeat the whole process. I shit you not this process took over 2Hours and i still had no answers.
If your disconected while talking to a customer rep or hung up on, surely seeing as though they have all your details why dont they call you straight back?
Vodafone is crap.

45 minutes is a f@#king joke!!!

just spent 45 minutes on hold trying to find out why my modem keeps disconnecting.
when some indian person did answer the phone dropped out.
thanks vodafail...

The majority of the time my phone doesnt ring but a couple of minutes later the call comes through on message bank which means I have to call the person back. Text messages taking ages to get through. There is a black spot that my line keeps dropping out. The worst complain I have is the lack of service. I have rung Vodafone several times and am kept waiting for sometimes up to an hour or more and when I eventually get through they are absolutely no assistance.

I upgraded my phone and plan, they sent me a blackberry to replace my i-phone (not my first choice) when i recieved it and did the up dates, the phone blacked out and i could not turn it back on, they sent me a replacement, and the same thing happened but in this instance they requested that I take it to a store, I live in Tamworth and the closest "Store" is 3-4 hours away, I was then advised that the good guys sell there phones, when I got to the good guys they only sell pre-paid and dont deal with the normal phones, I was then advised by vodafone that they would send me another new phone, which would arrive in 5-10 days when after 10days i hadnt received the new phone i rang and was advised that was being sent an I-phone and that it would not arrive til the middle or Late January... so i am now playing the waiting game, oh and i am still being charged for the new handset, that i cant even use.

Calls keep dropping out, cant receive calls(phone is apparently off), loosing time and money trying to run a business. Extremely frustrating!!!!
Changed to Vodafone November 2009, had nothing but problems.......
Want to leave but they are making it very difficult.

I rang Vodafone over 5 months ago to cancel my account due to call drop outs, delayed messages and little to no service coverage in my area. I got an email today telling me that I owe them $325.87 for the last 3 months! I haven't used this phone and am now on hold while waiting to speak to their "investigations team" so they can look into the coverage in my area before they cancel my account - this was supposed to be done months ago! GRRRRRR

Bad mobile coverage and very bad mobile broadband coverage at my home, often at work (which is in the middle of the CBD) and useless call centre staff who have no clue how to fix it and just keep telling you "according to our coverage maps, you should have full coverage"... I don't. I think it has gotten worse since the merge with 3.

I have recently found a way to get out of my Vodafone plan without paying any exit fees. I asked to be changed from Post-Paid to Pre-Paid. They did it straight away and I havent paid any money to Vodafone since. The only issue is that I cannot use my old mobile Vodafone number because it is currently registered under a Pre-paid account (I havent put any credit on this account) - instead I have gone to a different provider.

The pain of changing my mobile number was far less than the ongoing frustration of the Vodafone service, or lack thereof.

Good luck guys!

Internet and mobiles .Most of the time We cannot connect or the connection is very poor.We have 2 mobiles and 2 diferent internet acc here.
We spend more than 120 per month and get stress and frustration in our lives

I was a 3 customer and needed a new phone, because 3 has merged with Vodafail i was sent a vodafail phone plan. I have been trying to get my phone connected for 3 days spending all day on the landline, being transfered from department to department. I have told them that I will be sending the phone back and they can not give me an address to send it. I am in a wheelchair so my phone is my conection to the world. I know if I send the phone back another war will begin because i refuse to pay for it. I know they will put a mark next to my name making it imposible for me to get another phone on a plan. 3 was such a good company, i have had no problems with them. fancy taking on this mess.

why is there no call centre in australia.
why is office hours only 8am-8pm mon-fri. 8am-5pm sat-sun-hols.
why should we not take action against this company that does not recognise prepaid customers.
The only time i got a call from an australian was last week when i threatened to go to the tio. then i got an aussie.
let's get vodafone back into the 21st century not the dark ages, as current management at 3 want it to be in.
thanks.

I am over the bad service from Vodafone. I thought the merger with 3 would have improved their network, sadly it didn't. So after 3 years of loyalty and Vodafone's failure to maintain it's network, my little red sim will be going in the garbage.

Oh and also - having just moved back to Australia after 20 years in New Zealand and on the Vodafone network there for around 6 years - customer service is quite a bit worse here, but what I can't understand is why the network is absoutely fine in New Zealand? I never had any of these issues until I moved to Australia and joined Vodafone AU.

I live in an area that is supposed to have 100% coverage. but i only get on average I bar on my mobile phone. most times i have to walk out into the middle of the road to get coverage. i thought auburn would have great coverage.
i don't even have mobile broadband coverage at my place. yet vodafail tells me that i have full service.
also why is there no australian call centre, only india.
since 3 took over vodafone the service has declined beyond 3rd world.
thanks. Rob.

In a reasonably metropolitan area with what appears to be full signal but yet can't make or receive calls or text messages, and can't access the internet on Blackberry Internet Service. Texts come through later than they should too. Quality of service is really poor. Calls drop out all the time no matter if i'm standing under a cell tower or not. Super frustrating.

over charged bill, cant access account

I have received two calls from VF this week checking how coverage has been.
Seems to have been a huge improvement in network coverage and data speeds in the last week for me.
Hope it keeps up - Im pretty chuffed again.

Top service. In my experience the coverage is even better than when I was with Telstra. Data rates are lightning fast.

I went into 2 Vodafone shops today and asked if they had stock... They both asked if i was upgrading or a new customer having a hunch they had stock i said new customer coming from Telstra. Magically an IPhone 16gb appeared in front of me. We sat down to do the paperwork and then i informed them i was actually transfering from 3. The Iphones magically vanished again. " Sorry we can't sell these to you "

How can vodafone have such a low regard for existing customers. I have been with them for over 5 years, but after this act of total disrespect I will be taking my business elsewhere.

My GF has just received a photo I sent to her 9 DAYS AGO! It also appears that the network no longer recognises my phones ability to send photos via my mobile handset !! Bad weather appears to also adversely affect the network , why is it that in the middle of the Parramatta CBD ( outside , not in a building) the reception will intermittently disappear , then magically re- appear , then in the middle of a call ( still being stationary mind you ) go back to zero , with the subsequent loss of the call ! I had less dropouts when the mobile network was first introduced all those years ago !!

I have just received a text sent to me 5 ( five ) hours ago, from a gorgeous woman wanting to get together, she will think I have snubbed her, now I have to back-paddle and explain.... and look like a dork, it's hard enough living in a big city and making it all fit together.... without the vodafone crap !!! Text is supposed to be INSTANT !!!!!

It's funny how Vodafone 3G could be available at the same spot 3 months ago and slowly gotten worse, to not working at all! It's as if they are taking down towers! Have they been forced to do so due to market share? How is it a software issue when it works in other places or do different towers have different softwares?
It's certainly not my modem or phones as they work in other places.

no 3G coverage in kellyville ridge in western sydney
Why should I have to pay when I cannot avail the service?

I've been a loyal Vodafone customer since OneTel went bust and haven't been elsewhere since. I have 2 mobiles and 3G mobile internet with Vodafone. I've been pretty happy in the past but these last 3 months have been bad for 3G in Turramurra and in the last 3 weeks the 3G network has been so bad that all I have is GPRS at the speed of the late 90's on copper phone lines and 486 computers! Contracts are 2 way and not one way. I agreed to pay for a service and not be cheated and lied to only to give away my dollars without anything in return. So contracts can be broken if either party stops delivering their end of the bargain. Basic contract law!!!So Vodafone had better deliver some compensation to their customers until it's fixed or refund or else it looks like another OneTel to me!

I've been using vodafone ever sinse I had a mobile so that's 6+ years. I split my time between Sydney at Uni and rural NSW where I grew up. Service used to be great, but the last few years it has been, frankly, crap. Randomly service drops out, and ranges from full to none in a matter of seconds. Calls drop out, the internet doesn't connect, messages don't come through.
This also happens in Sydney.
Vodafone's treatment of rural people is also a fail. I went on a contract with them at the start of the year, and they wouldn't recognise my rural address, as it was a property name, not a house number. They kept telling me that it wasn't a real address because it wasn't on google maps... excuse me? I think I know where I've lived for the last 21 years. They kept cutting off my phone, and I had to pay to use other phones to contact people, which they never reimbursed me for.
I'm nearly ready to be done with vodafone. When my contract runs out I don't think I will return to them.

At first I got the Sony Ericsson c902 on plan from you guys from about 2-3 years ago and i had to return it 3 times due to the phone being a peice of crap. The fourth time the phone was okay, but there was dropouts, message delays and terrible reception, but eh i thought maybe you guys will fix it.

Anyways i decided to stupidly switch to an nokia n97, the customer service girl on the phone told me that its a really good phone. Anyways after a month the phone was buggy as well, dropouts,message delays and the terrible reception was terribly worse and i thought eh ill return the phone and get a new one.... maybe its the phone?

Anyways i got a new one.... SAME FRIGGIN THING!! I even switched my sim card to another phone and its still terrible.

Calls drop out often and callers complain they have to phone twice to get through. By the way the Nokia N8 is not good, keyboard is too small as a consequence of the screen being too small, and the touch screens not nearly responsive enough.
Vodafone will not exchange N8 for a cheaper phone even though it is only 2 weeks old.

I work in Surry Hills in Sydney CBD and have no reception at all. Everyday I work I enter a 'blackhole' where no signal gets in or gets out. It's not until the trip home from work that I start to get any reception and receive SMS that would have been sent to me hours ago.

I don't use my phone as much as some people but I guess I am entitled to any compensation too. I use my Wifi network at home instead of 3G. I shouldn't have to but it appears that Vodafone does not have 3G. I will be definitely looking into the issue further.

Mobile Broadband kept losing signal and disrupted my work every 5 to 10 mins. Extremely frustrated with Vodafone's network and slow in response! Not a happy customer!! Grrrrr

Call people = I can hear them, they can't hear me
Txt people = delay

Patchy or poor reception on more than one handset in same house. All called to complain over past few months but nothing resolved

well i got into a 24mth mobile phone contract sometime in july with 2 phones.they gave us nokia n97 phones. both phones are not working properly but mine is really bad. i have taken it back for repairs in november and it broke again when I needed the phone the most (my mother fell and went to hospital in an emergency situation) the phone didn't work for me. that was on a weekend so I took the phone to Castle Hill Vodafone on Monday 20 dec and told the shop assistant all the problems. The person there told me that he had written an email reporting it. i had to take phone home and they would call me within 48 hours. Ha! Ha! I had to call them back after Christmas to find out what was happening. I spoke to India. Assistant tells me it was in my records that I was getting a new phone, made me choose one of 3 phones. Also said they couldn't send it out, I had to go to Castle Hill store to pick it up. Gave me their email address so I could write to them to tell them to prepare the phone.So I did exactly what I was told to do. I got an email back from Castle Hill 5 days later on the 29th of december telling me to go and pick up the phone. i went today only to be told I can't have a phone, they made a mistake!!!! I went out of my way to go to that store, and that is the result I got. Aside from that, because Castle Hill has taken so long to reply, I called India again on the 28th of December. The assistant told me to go to any branch nearest to me to pick up the phone. My mother is in Westmead Hospital and I live in Kurrajong. If you see that on your map, you'll see that Rouse Hill is the closest to me going to the hospital. So I went there on the 28th at 3:45pm. The assistant Farze told me their system was down. I insisted he could still help me and give me my replacement phone. After insisting he called India and we waited 1 hour 1/2. He started shouting at the Indian assistant and told her she didn't know what she was doing. (I could have told him that).
Anyway ended up waiting 1/2 hour to speak to the supervisor, a lady called Pinky who refused to give us her employee ID. and refused to speak to me. She refused to give me the phone. I wasted 1 1/2 hours of my precious time where I could have been with my very ill mother, and did not resolve the case. The next day 29th December I called Vodafone India on 1555 and spoke to 5 people after a span of maybe 40 minutes and didn't resolve the situation. The phone calls were made in the hospital bed of my mother.
The situation is: I am using a very old Nokia phone that doesn't even work properly. My Nokia N97 is in the closet because it doesn't work. I am on an plan and paying for it monthly without a proper phone. India office is suks, no one is efficient enough, no one can make decisions. There is nobody in Australia that I can speak to that has any authority. What can I do? if I break the plan, they will charge me. I refuse to pay for inefficient services.
Please help!

I try to call sometimes and it doesn't go through, sometimes the 3G screws up and is slow and laggy... my Desire HD has fail battery, (but that's HTC's problem? idk)

Decent reception within Sydney CBD (albeit still a lot of dropped calls etc) but terrible reception once you go further away...there's no reception at all in my own house!!!!

where i live in Blackbutt (south of Wollongong) i have no service in my house,(emergency calls only most of the time)sms, pxt all take hours some times days to come through

Lets just say no signal for the phone at all at home for the last two weeks. Customer service and network team played tele-tennis passing the hot potato to each other refusing to acknowledge the issue. Did the SIM swap already. Still failed.

There was no ETA two weeks ago and there STILL isnt any ETA to fix the issue. Giving them another couple of days - then TIO here I go.

Vodafail customer from launch many years ago and have always been with them but I am being pushed to the edge. I cannot seem to hold a signal for more than 30min at a time. Calling & 3G is laughable and this is in Sydney Metro area! Sorry Vodafone, Im off to Telstra when the new iPhone is out next year.

I have been a Vodafone customer for 14years I just recently got a HTC legend great phone which I thought was the problem then realised it was the network as I don't get picture messages straight away like I used too so internet is not what I thought and service does cut in and out.

Crappy reception, no more than 2 bars at any time. Frequent "No signal", very slow internet access, and more times than not internet doesn't work. Calls drop out occasionally. When I put my Optus sim card in my iPhone the reception shoots to full and stays there!

My iPhone is PERMANENTLY 'searching'. Cheers Vodafone!

Continuing problems trying to log onto my laptop using vodafone prepaid mobile broadband. Have rung once and spoke to 'someone' who sounded like they were overseas, and at the time my mobile broadband had just been recharged for another 12 months. 4 days of dial up speed (actually when i remember having dial up - i think it was faster)
I was told that this problem would be resolved the following day (making it 5 days with next to no service)
Now just short of a month later - I am experiencing the exact same problem. today is day 3 and I am not going to waste my time phoning them (as I dont have a spare HOUR to be on hold only to be told yeah there are problems and they will be fixed)
WHEN? OR HOW CAN I GET MY MONEY BACK FROM A PREPAID ITEM THATS BEEN PAID FOR AND DOES NOT WORK?

text messages sometimes take up to 24 hours to arrive, don't even ask me about voicemail!

it would be faster to snail mail me

text messages sometimes take up to 24 hours to arrive, don't even ask me about voicemail!

it would be faster to snail mail me

I forgot to add to my last post a few weeks ago that my phone has never been able to connect to my computer since the day i bought it, so i cant get my photos off it, before i used to upload them onto facebook to get them onto my computer, but now my phone wont even let me load facebook. so pissed!

Also im trying to organise new years party and a few friends have vodafone and they cant send texts off there phones which is really frustrating!!

Today and practically right now, I still having issues trying to even load up facebook. I have an iPhone 4 and have gone through all the troubleshooting items both with apple and suggested stuff on the vodafone website but the issue still remains. I rung up and was told to take my sim out, blow into the sim holder and wipe the sim card and see what that does.......yeah let me tell you, it does jack! The guy was helpful but I am just over the general slowness, dropping out of calls (which again has been happening quite a bit both in the city and western sydney). I am currently thinking about jumping ship to another carrier as the hassles i have are driving me mental. I need a phone to help me call my partner as i am in a wheelchair and travel to and from work via the train (I meet my partner at the station to get home - transport isn't that great in the harbour city you know)and as it keeps dropping or delaying text i just need something more reliable. Sorry i am rambling but enough is enough. Will try again in the morning to contact customer support and see what they say

I've been a long term Vodafone user.

Apart from the usual call drop outs, lack of data with full 3G / H signal strength, inability at times to make outgoing calls with full signal and drop outs during data usage, the one thing that has really annoyed me over the past year and a half is their inability to solve technical issues and their willingness to pass the buck.

I first logged a fault with Vodafone over 18 months ago, the problem being a fault on the myVodafone website that prevented me to change phone settings such as call diversion. Having been with Vodafone for well over 10 years, this hasn't been a problem in the past.

I have made multiple calls to Vodafone (I have lost count how many, but would be around 5-10); each time I would have to explain my situation again (apparently it was supposed to be recorded on my account each time but it never was), and each time I would be transferred to someone else and I would have to explain the situation again. Some calls would last over an hour and I have explained the situation up to 3 times to different people on a single call.

Each time a promise would be made to have the issue escalated and resolved, but each time it has lead to empty promises. I have even been told they are too busy to look at the issue.

I gave up trying for a few months but decided to give it one last go, I believe my last call was made in Sept/October, I have since received a $70 credit and two additional calls (the first time someone has actually called me back despite promising to do so on previous calls) from Vodafone to say that they are still looking into the issue.

I honestly don't think they will resolve the issue.

the network is already bad enough. and the customer service on the phones are not either because they do not even have any records of what deal we signed up for. even the the staff members are not fully corporated with our complaint as they do not believe what we are saying is right. therefore they are not doing anything abut it. 15 people in my friend circle signed up for a deal and none of them are satisfied as the customer service people lied to us or did not put the deal they provided in the system. their goes our big bucks and goes our respect and loyalty to vodafone. our connection was disconnected because they were on a fault. NEVER AGAIN.

I LIVE IN ROCKDALE NSW 2216 AND I CANNOT RECEIVE ANY RECEPTION ALONG THE PRINCES HIGHWAY USING SEVERAL MOBLE PHONES ON VODAFONE NETWORK. I HAVE COMPLAINED TO VODAFONE SEVERAL TIMES AND I HAVE BEEN TOTALY IGNORED. I AM NOW GOING TO CANCEL BOTH SERVICES WITH THIS PROVIDER AND MOVE TO MUCH BETTER ONE AS THIS HAS GONE FARE ENOUGH. EVEN WHEN YOU GO OUT WEST THE SERVICE IS VERY POOR.

My co-worker and I were at Vodafone Select for 18 months.
The whole time we were there we recieved complaints of poor reception and experienced it ourselves.
We were informed that the reception was being improved throughout the entire employment but instead we watched the network go downhill.
Text Messages are rarely recieved on time, sometimes even coming through the next day.
Our service is constantly dropping out, making calls almost impossible.
Internet reception and speed is pityful.
If a customer complained all we were advised to tell them is that "they're working on it", clearly, this wasn't the case.
My co-worker and I have recently seeked other employment, with Telstra. Where we can now RELY on the product we are trying to sell.
Over all Vodafone is one big failure and we are ashamed of ever working for that company.
Get yourselves out of your contracts!!!

I have been a loyal and faithfull customer for many years and still disappointed in the services and lack of improvement. firstly I have ran over my credit many times because of the excessive that have ot be made after dropping out service, and being unable to check my credit to see if I have exceeded my credit because service is unavailble. Highly recomend ACN

Well i am in the Hunter Valley NSW, and i would say to you that its time to change to Telstra, Vodafail you have pissed me off for the last time.. Today could not ring out, could not SMS.. Unacceptable, period... Good bye Vodafone and i will tell everyone too...

not only is the network failing to operate correctly with bad reception and sms but NOW THERE WEBSITE IS FAILING you cant veiw mobiles on the shop online and you definetly cannot buy if you wanted to.fail fail fail

The phone tells me the text message has been sent (reminds of Little Britain - the computer says NO!), but the contact receives it ages later or not at all!! This cannot be meeting contractual obligations - and I am paying BIG bucks for it!!

Regional NSW, Lake Macquarie areas, south of Nnewcastle. I have no coverage, no text, no voice and have tried to contact tech support, but they are CLOSED!!!!!!! Checked the outage area on thevoda site, NOTHING!

Not happy at all!

Use my phone for both work and private.
Most calls go to voice mail, not ringing - even when the phone is on me, I will receive 'missed call' messages. Have spent ages checking volume and ring types - I thought it was just me.
Have to go outside to receive most calls if I am not on a hill, and that's in Sydney! Just signed a new 2 year contract, can I get out of it? harri2090

not only is the network failing to operate correctly with bad reception and sms but NOW THERE WEBSITE IS FAILING you cant veiw mobiles on the shop online and you definetly cannot buy if you wanted to.fail fail fail

My call kept dropping out every 1 mins regardless whether it was a received called or I made the call myself. This has created an issue to me in term of people felt that I am being rude and have lost a few connection as a result of this issue causing an absolute stress to me. If there is a way I would prefer to cancelled my contact immediately, just totally have enough of it.

I called Telstra today to get the number of the Vodafone Customer'Care' number other than the 1555 number that i was waiting on for 1 hour & 45 minutes only to be told that the listed number had been withdrawn by Vodafone and no longer available..... That is true vodafone customer 'care'

i have been watching the service we recieve in our area get worse and worse, my partner is in a wheelchair and always keeps his mobile on him in case he has a fall or similar accident but for the last few months we have no signal anywhere in our house and must be outside to make or recieve calls, i have been looking into ways to get out of our contract without the early exit fees and have just been told to contact the telecommunications onbudsman who can help with this, we have been loyal customers for many years but i will not put customer loyalty before my partners health!!

The mess is that I have not been able to send emails for over 2 months now on my iPhone and I am getting charged for it... if it doesn't work why do I have to pay?

been with this mob for 18months, complained since day 1 about the dropout calls no rececption & countless of other issues tryed again today waited on a home line,was worried i would dropout on my mobile,for 3 hours still no result went down to the local store & was told they would ring me yeah right, still waiting vodafone!!!!! no more for me
thanks for setting this site up something needs to be done.

i never have reception at my place. everyone complains that they cant get through to me and i can never use my internet or call or message without a half an hour hassle getting the reception int he right spot of the house. poeple who visit me at home get the same problem. IM OVER IT!!! its been 6 years like this I WANT OUT!!

I live in Newcastle every where you go in newcastle there's hardly any service. c,mon vodafone all my friends getting angry with the service.

I don't even get reception on a main street in Sydney close to the CBD! I have to WALK OUT of my workplace just to make a call or to receive the VOICEMAILS I've been getting because no one can get through to me! And when I call vodafone (About other non-reception related issues) I get no help at all!

I go on a week holiday, 5 hours drive south of sydney. For the 7 days I was at batemans bay I had absolutely no reception what so ever, while my cousins had full reception at all times with their various phone providers. I also cannot send or receive messages on time, ever. cheers voda!

drop calls galore

So I painfully got disconnected from vodafail, my sister followed suite...instead of allowing her to port her number to a different service they just plain old disconnected it..


Seriously stupid.

VODAFONE RIDICULOUS, THIS IS JUST RIDICULOUS. I SPOKE SO HIGHLY OF THIS COMPANY WHEN I RECENTLY WHENT TO ITALY TO MY FAMILY AND FRIENDS THAT I WILL NOT HESITATE TO DISCURRAGE OTHER POTENTIAL CUSTOMER TO USE VODAFONE. PLEASE VODAFONE DO SOMETHING BEFORE IS TO LATE.

Pretty tough as I am trying to change jobs. My service was actually alright until December hit. I would say I went from a 100% satisfied customer to 5%. Moved to SA for Christmas... rarely ANY coverage. Head hunters ringing me and indicating they are not getting my emails or my phone is often in an out service area. It is a bit better back in Sydney but again... it just frequently says No service.

I think if the service can't handle the volume then they should credit our december bill.

Im sick of never having an reception anywhere i go and vodafone claims to have 98% coverage....what a lie! and my bill is always sent to me late then i only have a couple of days to come up with the money...i have been with vodafone on pre-paid for years and only recently went with them on a plan...when this plan is up...im giving up on vodafone forever!!

Ho long is a reasonable length of time for an sms to receive one and send one, I do not think well over an hour is acceptable, my wife was waiting for me to pick her up late in the evening,when I failed to appear she was worried, frightened and feared for her safety. Not happy JAN, this is happening ever so much more. Also reception a joke, some areas ok most times then BAM nothing, exact same place for some reason total silence. What does one do when I'm supposedly on a good plan but can't access the phone waves???? NOT IMPRESSED

Ho long is a reasonable length of time for an sms to receive one and send one, I do not think well over an hour is acceptable, my wife was waiting for me to pick her up late in the evening,when I failed to appear she was worried, frightened and feared for her safety. Not happy JAN, this is happening ever so much more. Also reception a joke, some areas ok most times then BAM nothing, exact same place for some reason total silence. What does one do when I'm supposedly on a good plan but can't access the phone waves???? NOT IMPRESSED

I got an iphone almost 2 years ago ..thinking 3G was the go but & I've had to revert back to 2G network to ensure I get my calls & messages ...
the frustration has carried over to my marriage..My wife has called me MANY times ( like in the shopping center)& sometimes she can even see me when she's calling me & the call doesn't go through...it causes me ALOT of hassles!!

NO SERVICE. HOW MANY BLACKSPOTS ARE IN SYDNEY. I'M ON A HIGH POINT LINE OF SIGHT TO THE TOWER AND NO SERVICE!!!!!!!!!!!!!!!!! 5 BARS ON MY TELSTRA PREPAID. THANKS FOR NOTHING VODAPHONEY

Always no service..sometimes I couldn't connect to internet at all even there was 3G signal there.

I been on a contract with vodafone for few months Ive had nothing but trouble the last week im losing reception all the time people have troble callin me
when i try and access the interent comes back with mesaage telling me I dont have recpetion