AUSSIES GET SCREWED BY ALL THE TELCO'S.

We are reaping what we sowed. All the telco's are rubbish because they throw money at the government come election time and we all tolerate it. Just came back from a business trip to China and got full broadband coverage even when i was three days travel away from Beijing. Go three days west from Sydney and see your coverage. THE MORE YOU TRAVEL YOU LEARN WE ARE THE NEW THIRD WORLD - GET USE TO IT.

What is the purpose of doing this?what we going to achieve?how much pain you got?you have collapsed vodafone.you have done a great job.now your satisfied still got pain?

Ive been a customer for over 10 yrs... the last 12 months has been a total disaster, drop outs in more than 50% of my calls , and out of service is an hour recurrance < definetley not the handsets , not to mention the business plan that have unlimited calls and txt, yet my bill is 3 times higher than the plan it self , vodafone's solution we have a new unlimited plan and a resigning of another 24 months >>>> JOKE !! I will need to take time away from my business and spend days to resolve my issues >>>>

I've been a customer of Vodafone for 14 years and worked for Vodafone between 1996 and 2000. I was responsible for running everything online for Vodafone at the time, including the Internet proxy hierarchy and their web presence.
It looks like Vodafone have deteriorated a litle since then - how can I help? You know the number - give me a call and I'll try and help fix your problems.

WHY DO WE HAVE TO DEAL IN LENGTHY CONTRACTS WITH TELCO'S
1. IF WE BUY AN ELECTRICAL APPLIANCE THAT BREAKS ...WE TAKE IT BACK
2. IF WE BUY CLOTHING THAT IS FAULTY..... WE TAKE IT BACK
3. IF WE BUY FOOD THAT IS OUT OF DATE.....WE TAKE IT BACK

MY VODAFONE RECEPTION BREAKS ALL THE TIME
MY NOKIA N97 BATTERY I HAVE REPLACED 4 TIMES IN 1 YEAR
VODAFONES NETWORK IS SO OUT OF DATE I THINK IT CAME OVER ON THE FIRST FLEET
SO TELL ME WHY WHY WHY ARE WE LOCKED INTO CONTRACTS WE CAN'T GET OUT OF

i HAVE NO RECEPTION AT MY HOUSE IF A CALL DOES GET THROUGH I VERY QUICKLY HAVE TO TELL THE PERSON IF THE CALL DROPS OUT I HAVEN'T HUNG UP ON YOU.
A CUSTOMER SENT ME A TEXT MESSAGE ON DECEMBER 23RD I GOT IT TODAY DECEMBER 28TH NOW ALL THE SUPPLIERS ARE SHUT DOWN FOR CHRISTMAS YES I LOST THE SALE...
MY CUSTOMER WENT SOMEWHERE ELSE.....SO PLEASE TELL ME WHY WHY WHY CANT I GO SOMEWHERE ELSE......

Dropouts in my flat and in friends flat in the inner city in Sydney

Am in the inner west of Sydney, with reception constantly dropping out (often mid call), frequent 1 bar or no reception and sms messages that fail to send. My son recently changed to Telstra because he could not get reception in his house in the inner city.

I cannot make any calls from home with my Vodafone sim because there is absolutely no reception. I have to drive 1km each time I want to make a call. I had no such problems with Optus.
It is apt that Vodafone sponsors Aussie cricket. And just like them - they promise a lot but deliver nothing

I had been a Vodafone pre-paid customer up until 4 months ago, when I decided to go on a contract with them for the new iPhone.
Up until recently, I always valued Vodafone as my provider. However in the process of changing over to contract I was confronted with the worst customer service I have ever recieved from any place I have ever been. I was promised delivery in 2 weeks, and after 4 weeks it still hadnt arrived. Each time I called (after 1 hour in a queue) I got the response that 'I would recieve mine in the next batch that was to come in stock.. I ended up asking to speak to a manger which in turn got my phone delievered within 2 days and also had a credit applied to my account for the delay.
Since being on contract, I have had poor reception in places where I used to have full reception, my voicemail messages are always delayed, and the internet connection is extremely slow.

Vodafone have excellent deals and all my friends and family are with them, so we take advantage of the free Vodafone to Vodafone talk. however if it was not for that, I would definitely have changed providers.

I expect to recieve what I pay for!

I've been getting constant call drop outs and sometimes can't even get through at all. There's been some text messages that never even got to the recipient, and I thought they were just being rude and not responding! So I went to my local vodafone shop to ask the guys there (because it's almost impossible to get through to the customer service hotline). At first they blamed my iphone 4 saying these things are notorious for reception issues so I'd just have to put up with it! But I showed them the case I had on it so it shouldn't be having reception issues due to the phone so they changed their story and told me that vodafone was upgrading the local tower. Then I posted on facebook to see if others on the same network had the same issues and found loads of others thought the vodafone network service was crap too! And to think I bought the vodafone shop guy's BS story about them upgrading their towers!

I always blaimed Vodafone for the times i hung up on my wife. This website has wrecked that - who do i complain to?

Turramurra is a massive reception black spot from the train station to the surrounding area and the Pacific Highway.

3G drops in and out practically everywhere.

The one place I get great reception is while in the Epping-Chatswood tunnel.

I read it somewhere else here but to reinforce it DON'T BELIEVE Vodafone staff if they offer you free credits. Its a lie, you will NEVER see the credits. It's a quick way for them to shut you up and stop you complaining and most people get too busy and simply forget to check their bill / automatic payments. YOU'VE BEEN WARNED!!!

I am in a time of hard shit and been trying to get ahold of vodafone custmer service but have had so much trubble I give up and the reception and delay of mms msg's is just a joke so am joing the dont pay the bill group.

Messages appearing in voicemail days after they've been recorded. SMS being received three days later. Numerous continued drop-outs. Data calls being unsuccessful on a daily basis.

I'm joining the don't pay the bill crowd. It's the only way Vodafone will listen to our plight. They broke the contract by not providing reception, I'll break my side by not paying the bill

Anywhere out of Sydney I have the WORST reception. Even in my house in Kingsford half the time I have no reception. One the Central Coast I used to have great reception, now I have shit all - not even internet on my mobile.
Oh and the handset I got on my contract keeps failing as well. Great!

Long story short... Joined Vodafail five years ago and they were good at the time (as long as i stayed in the CBD of Sydney). Two year ago they upgraded me to a Blackberry and it all fell apart. No coverage, late texts, no 3G, no email service, a warranty repair, three attempts to return handset only to be told they wouldn't accept. I live forty minutes from Sydney CBD and apparently have full coverage in my area, it eventually got to the point where my work gave me a Telstra phone (ironically another blackberry) and this solved all my problems. After seeing the news story about this website i rang Vodafone and complained, they gave me $79 credit and asked me to renew my contract. I'm still laughing at their balls to ask me that. I'm switching to prepaid with any other carrier i can find. Teach them a lesson and take your money else where.

i can never call through on the first try!! my phone drops out and the internet is sooo crap!! unless theres wireless around it works if not forget using the internet!! arnt smartphones suppose to be great for internet usage?? well vodafone doesnt make it great!! being on a plan with vodafone is the worst thing u could do!! take ur money every month for excessive calls and internet that doesnt work!! now thats a load of shit!!

I have vodafone mobile internet which is useless, it connects sometimes and then it disconnects, has no service or limited service, have not tried to use it for about 6 months but stuck in a 24 month contract (12 months left).

I have a Vodafone USB "broadband" modem. Service was generally ok up to about September 2010. From then, frequent dropouts began to occur. It became totally unacceptable by December. Dropouts resulted in internet bank transactions failing - you are uncertain if the transaction was valid or not. Dropouts caused my internet bank account to be locked out as I attempted to login while there were dropouts (unknown to me until I checked my ping log). I also use my ISP access to talk over Skype and to assist computer users via remote control. This became completely impossible in December due to the frequent dropouts which lasted anywhere from 10 seconds to 10 minutes.

my wife and i are with vodafone. both mobile phones are indicating strong signal, i.e. full reception in rosebery. however, we can't send text messages and get any phone calls (both outgoing and incoming calls). tried using the home line to call and the answer i get was - "the mobile service you have called is currently unavailable, please try again later"

Since the 1 October 2010 and written correspondence from Vodafone, saying that it was due to storm activity that I could not receive calls. I have been told blatant lies and have been treated like an idiot from their customer team in Mumbai. I have been with Vodafone for over 20 years and their customer care in the last three months has been appalling. I have to pay to get out of my contract because I received a phone

poor reception, drop outs, the internet service using the usb drive is just as poor as its phone coverage. when i call for help i am put on hold for literally hours and then given no satisfactory reposnse as they simply pass me from person to person (thats if the call does not drop out). i used to be with 3 and given that apprently vodaphone has taken over their towers and has included free roaming in my plan i was expecting excellent reception. i can not understand this terrible service and i am not happy!!

Constant drop outs no 3 g!!!!!!
OVER IT !!!!!

i require constant phone service for my second job as it is how i'm notified of jobs and i am constantly missing them due to poor reception at my house and surrounding areas.the voicemail messages eventually come in but by then i am already late for the job.sms messages and messages that have attachments take on average 1-2mins to send if i'm lucky.finally i have trouble accessing google, facebook etc on my phone in most areas and when i'm lucky enough to get on there it is slower than a wet week.in the new year i will be switching to another carrier as this is a disgrace.

I've just recently switched from optus, after been with them over 10yrs, I've noticed a hugh difference with reception. It drops out alots. I also get texts late and some didn't even get through which resulted in me missing my appointment!! I've called the company directly about this but it's still happens, although less frequently. This is not good enough when I rely alot on my phone.

There is absolutely no coverage in Illawong where I work. You have to stand in a certain spot to get any signal then you can't be heard anyway. I have to use a 2nd phone with Optus to call or text. What a waste of $49pm. Been putting up with this for over 2 years.

always have a very poor reception everywhere i go. Sometimes i can manage to call someone but half way through conversation it would just loose connection and get cut off.Very frustrating especially when you are having important conversation. It is the same with their internet coverage, most of the time can't even use my internet on my phone due to poor reception. Unhappy customer !!!!

We are visiting australia for 5 days. Bought a sim card. First told it would take 4 hours to activate. Then 12 hours. And after 12 hours was just advised it will be another 12 to 24 hours due to a system problem, whatever that means.

They should stop selling these if they can't activate.

Now we're told we can get a refund for the $29 prepaid call but not the $2 for the sim card.

Useless for any travellers.

I live in NSW and work in ACT. At any time in either place I am lucky to have 1 bar of reception on my phone. It constantly drops out of service and I can't make or receive phone calls. I have only had this new phone and contract for two months, I am locked in for another 22 months. I wish I never signed up to the contract.

MASSIVE FAIL VODAFONE!!!!!!!!!

The same as everyone else.......... phone drops out low battery life and poor data. I have four phones that do this and it is so frustrating as i have to explain to clients if my phone drops out I will return your call. From this point forward I will be saying,,,,,,, please accept my apoligies now my phone my drop out but I am with vodafone and working on getting changed over to Optus. I also have two broadband USBs and in the middle of a presentation it kept dropping out again really embarrassing for business!!! So how long before we get better service or a resolution to move over to Optus?? vodafone certainly are not standing up to their end of the contract...............

does not call out to over sese

I am on pre-paid. Use the mobile infrequently. The reception is very poor, many missed calls & txt messages hours & even days late. Customer support by phone is impossible. Vodafone used to send reminder txt when time on pre-pay ending to make further payment. Doesn't happen anymore. Have missed a couple of payments and have lost all $ and call credits. Last November forgot to pay within the 60 days and Vodafone cancelled all credits and then made unauthorised payment from my credit card for $100 the next day, have been unable to make contact with Vodafone to make complaint. Am about to change service provider and will never use Vodafone again.

On the day that Julia Gillard became Prime Minister I spent 2 hours on hold trying to get through on a land line as I had no mobile reception. I am a real estate agent so having no phone means I can't make money. Since the start of December my phone reception has been dropping out but 2 weeks ago I spent 2 days with no phone reception at all, the worst thing was it took me a day to realise my phone wasn't on, it looked on and was on, just no calls getting through. Then my grandma took ill and had days to live and I found out 24hrs later as I wasn't getting any calls, not even texts. Now if I send a text i get 2 and every 2nd text sent out seems to work. Vodafone have grown too big and can not maintain their service, it is totally unacceptable.

There is absolutely no coverage in Illawong where I work. You have to stand in a certain spot to get any signal then you can't be heard anyway. I have to use a 2nd phone with Optus to call or text. What a waste of $49pm. Been outting up with this for over 2 years.

Bizarrely I was putting up with the frequent No Service that I kept getting on my
iPhone yet when connecting to home was no Probs.
I have trouble with data as well as signal for calls,
I hope this campaign fixes the problem. My husband moved from
Voda last year to Telstra and has had no probs.
Grumble from me :)

My phone only has reception for about 10% of the day..all my messages come in hours later all at once, i constantly have to turn the phone off and on to make a call. My internet has totally failed, can only use it when ther eis a wireless network around. I call and call and call never get a response.. have paid out over $1500 in 3 months when im on a "unlimited" cap but never get an answer. once i feel behind in my payments they were call ing me constantly. They have me trapped on $114 cap which no longer exists... I've been a customer for 12 years and this is what I get. $880 to exit the plan.. yet my ex husband has just recieved his 3rd free "replacement" phone so he makes a business of selling them now. I HATE vodafone!!

Sat in North Turramura with 5 bars and 3G reception on my HTC Desire. On requesting the BBC mobile web news page, reception dropped to GPRS and took over 2 minutes to load, tiny as it is. As soon as I finished my phone went back to 3G network support, pitiful really

I would have to say I have the same usual problems as everyone else. What upsets me the most is the complete lack of help/information from voda. I have been into Voda store when nearly the entire central coast of NSW had no 3G service and all they could say was turn 3G off. Even store staff weren't told if there was a problem or when it would be fixed. Problems still persist with network and I have had several of my friends successfully void there contracts but I can not find the continual time and patience to fight them. Voda doesn't return calls even after I requested a technical investigation. How can I not be p$&)?d off?????
From a 9 year customer VODA-MASSIVE-FAIL!!!

I have been a Vodafone customer for more than 6 years. The recent service provided by vodafone has been very poor. As a business owner I use my mobile as a very important work tool and it is constantly letting me down with line drop outs, poor to non existent reception, delayed text & voice messages - upto a week old on one occasion. As a customer with 3 phone plans with Vodafone I now believe that they are not fulfilling their part of the contract and although in the past I have enjoyed their services it is now costing me money. I will need to get out of the plans and seek a provider that provides a full service... Signed .... unhappy Jan

Every time I receive the bill online, I cannot work out the total charged amount, the amount paid last time, and the correct amount to pay. I printed the Call History in front of me and the charged amount is $2.26. I paid the last bill with zero outstanding. When I clicked to pay my bill online, the amount o/s is $11. It prevented me to print the Call History for the previous periods. Does it all make sense?

my touch phone never finds data on google etc just stops crows nest, sydney, south coast same

i have many dropouts in Crows Nest, Sydney city, Wollongong and in between when phone signal is full, thought it was a phone issue but is vodafone
some sms never reach their destination but I also have same problem with optus mobile my other phone can we approach them too please. Overseas sms never get there at all...

My wife and I have our personal mobiles with Voda, I also have a Business mobile with Telstra. We poor to no signal for Voda and max signal with Telstra. When I signed up with Voda, the salespersons stressed they are doing a lot of work to improve coverage and quality of service as I had concerns due to having been a current customer. Sounds like poor information or an total breech of contract. We've seen no improvement.

The week before Christmas my mobile was stolen while I was in Manila. It took 3 hours and multiple calls before I could finally get through to customer care & report the theft. 3 hours is long time no matter where you are but a particularly expensive one when you're overseas (and the thief is making the most of it!).
After almost 13 years and countless issues I had had enough. I called them when I got home to lodge a complaint & cancel my contract, only to be told my call could not be taken. I had to call again and again to finally get through to leave my phone number for them to call me back. After an hour and a half they finally returned my call. I stood my ground, telling them I wanted to cancel my contract immediately. I refused to pay any penalties even though I still had 7 months left under contract. After 13 years the least they could do was give me my freedom.
I have to admit that up until 2 years ago I was happy enough with the service to overlook the reception issues. I'm now with iPrimus and can't tell you how good it is to talk to someone in Australia whenever I need service. I'll never use Vodafone again!

VODAFONE ARE TERRIBLE I'm on a month to month infinite call plan with 1GB of data every month, I can call everyone for free for 45 bucks a month, and now ther doing updates to the 4g network to be the first of the telcos to have this, to give us super fast speeds YES VODAFONE ARE TERRIBLE if only optus or telstra could offer me this OH THAT'S RIGHT THEY CAN'T!!!

I been with Vodafone for a couple of years and I get no reception in shopping centres and in some towns I go to,some of my family r with telstra and they get reception In the area's I cant.now that I know that I'm not the only one who has these issues I'm going to call them and try get get out of the contract and go with telstra....

Delayed messages, call drop outs, no service at various times of the day,customer service is a disgrace and that's being kind!!!

Well I was a 3 customer & was with them for Over 6 years and in that time I never had an issue..! When 3 merged with vodaphone I started to notice that I had minimal reception, constantly my phone was "searching" or had this little circle at the top or it was roaming and I was paying for when it went to roaming, 90% of my phone calls dropped out & in my new contract I was paying and extra $10 a month to get 2gb of data and guess what? In the 6 months I had my new contract I only used 2 gb because I couldn't get any sort of signal apart from when it was roaming..! I got so angry because I was paying for a service they could not even provide me with.!
I'm now with telstra, never ever thought I would go to them but I'm getting what I'm paying for..!

The reception around the Rhodes/Concord/Cabarita area is GHETTO. Calls always drop out and messages wont send. What kills me most is i will receive a message and try to reply strait away, but MSG FAIL. Im always turning my phone onto airplane mode and back onto 3g again and things kickstart. Has happened with both iPhone 3GS and HTC Nexus one.

MMS take soooo long to send, and sometimes people receive them 5-10 hrs later. WTF?!? 3G data...its a lottery! Sometimes its super fast and sometimes there is nothing. Voda are such battlers.

Now Telstra is more competitive on pricing i want to switch yo!

My wife and I have our personal mobiles with Voda, I also have a Business mobile with Telstra. We poor to no signal for Voda and max signal with Telstra. When I signed up with Voda, the salespersons stressed they are doing a lot of work to improve coverage and quality of service as I had concerns due to having been a current customer. Sounds like poor information or an total breech of contract. We've seen no improvement.

I logged on a call for support last month. A customer service engineer told me to delete some files which I did because I thought they are professionals. The result is now a computer problem which is still waiting to be solved.

My mobile is 99% on SOS which mrans I really do not use much when I am home, the same nonsense with my wife's. It is so frustrating to pay atleast $60 for something that I can only use at work without too much difficulty but not at my home. Yes it has nothing to do with the employees but the greedy executives who are only concerned about costs and cutting corners.

Constant loss of reception on my iPhone. I need to switch it off and on several times a day, and only have 1 bar of reception at home even tho I live in Sydney.

I am sent a text message...Vodafone to Vodafone. Comes in 20 minutes later. Great when I get "here now" text AFTER I have received the abusive phone call because they have been waiting for 20 minutes in the foyer. Pictures are worse. They have been known to take up to 2 days to come through. I send at 8.00pm on time and it was recieved a day and a half later at 3.30am!!

Thanks Vodafone you have made me look forward to something....my contract finishing so I can move on.

I have lost work because my phone cutting out,customers are getting sick of it and i had to get another phone..Im not paying the bill i owe!!! I call the same person 10 times just to ask 1 thing...Fuck you vodafone..Rip off bastards!!!

Just want to say that even though I have been stuck with vodafail for the past 2 years for my mobile, I cannot speak highly enough of my internet providers, Westnet. WITHOUT FAIL, every time I contact them, they are waiting to take my call, respond personally to every email and even phone me to follow up any problems I have.
HIGHLY RECOMMEND WESTNET FOR INTERNET

1. Phones calls keep dropping off due to lack of reception
2. Unable to use the internet without having to switch my phone off and back on. Terrible..!!

Have been with Vodafone for 10 years now, and there service in the last 2 years has been shocking. Calls constantly dropping out, text messages being received 24hrs later, mobile signal forever bouncing around and more often than not having no signal at all.
The first time I called Vodafone about the delayed text messages, the man told me to send a message to myself (which I did and this worked ok), so therefore it was not a Vodafone problem. Rubbish.
I then called again about the calls constantly dropping out and lady told me it could just be a faulty sim card, so go to a store and get replacement. Haha...made no difference at all, calls continue to drop out even with new sim card.
The most frustrating part of all is Vodafone not being honest and saying that their mobile service is not work properly. Don't waste my time making up stories and giving me the run around.

no coverage in the house or backyard walk out in the street for coverage if i'm lucky. 2 years contract went to optus nit a problem!!!!

Thank you for taking up the cause. Myself, I am waiting for March when all of my plans expire. Then it will be my utmost pleasure to subscribe to a network who will deliver consistent coverage, not drop out and then come up with a multitude of excuses as to why. Oh and of course, the nearly a month wait but not quite so they don't have to refund you. Vodafone, you truly are rubbish.

my blackberry cannot handle data. it will reset itself up to 10 times a day. i can be typing a text or on a phonecall and it will continuously reset and everytime it drains the battery everytime. and using data services is incredibly unreliable. the handset is only 12months old as they have had to replace it when the screen died after 7 months.

Today I am unable to receive or make phone calls AT ALL from the Waterloo 2017 area. Texts take several attempts before they are successfully sent. I have experienced all of the problems everybody else has been experiencing over the last several months, and I have continually given VF the benefit of the doubt, expecting them to fix the issues, as they continually promise, because I have been such a long term customer. Today I had to get in the car and drive to another suburb to call their customer service line. Unfortunately my battery expired before they answered.

I would suggest they withdrawer advertising to attract new customers to an obviously failing network, and spend those dollars on fixing the problems once and for all.

FAR TOO LATE FOR ME THOUGH. GOODBYE VODAFONE

iconnected 2 phones and internet on 2 year contract - received extremely limited service, if at all. contacted them numerous times with the calls dropping out every time. they called me the call dropped out. 1 month before cintract was due to end they acknowledeged the problem and broke contract. Cost me at least $3360 for the contract. My husband lost thousands due to being on call and not able to receive calls into work

After Holding on for 72 minutes to complain about my bill and coverage! I asked to be put through to the complaints department in India and get cut off mid transfer! Vodaphone expect some pain in your back pocket!

Quite worried as I signed up about 6 months ago and am now faced with moving to the central west of NSW for work. having driven the road I will be travelling for 100 k's each way there are only a few small pockets of reception on the main road between Parkes & Dubbo. You don't even have to travel 500 meters out of Dubbo to loose reception. Currently driving 10 k's along the M5 from Ingleburn to Campbelltown I loose reception twice when calling resulting me having to recall. these guys really know how to make their flagfall quota.

Same as everyone who has provided comments. My phone constantly drops out in central areas of Sydney, voicemail does not deliver messages for 4 or 5 days, and then will deliver messages at once, and 6 times each....slow 3G capability, SMS's not delivered to me or undeliverable to others, Bill inexplicably suddenly charges 100% more on my cap etc etc. Have been a customer for well over 10 years, and will seriously consider changing providers when contract is up. They are a joke

No Internet connection either on my iphone or broadband, with numerous calls to vodofone overseas and a total of 5 wasted hours on to people who have no idea of whats going on, have actually come up with the problem is they are upgrading their tower and the problem should be fixed, well thats a joke as ever 3 months the same things happen, no internet connection, voicemail come thru a day after it was left, calls dropping out, etc. There other solution was to go and purchase a wi-fi signal booster (ha what the hell is that) its funny how unfortunately I have been with Vodafone for approx. 12 years (Yes Im a fool) that they now tell me the area where I live hasnt got a strong signal, they couldnt or wouldnt tell me that when I signed a new contract. Well counting down the days till my contact expires then over to Optus or Telstra.

Let's pray that no body needs to Call 000
Using Vodafone

You have taken everybody's money and gave what in return?
I apologizes Vodafone CEO said sorry three times
This week.

I'm a doctor working in one of Sydney's major hospitals. I look after critically ill patients everyday. People's lives depend on how quickly I can communicate various problems to other staff so that the appropriate tests, procedures and treatments can be instituted.

If I'm delayed, my patients' care is compromised. Vodafone, you're failing a helluva lotta people here.

I paid the majority of my bill the other day and left like 100 on it to pay off in the next few days. I have just recieved a txt from them stating u owe the full (already paid amount) on my bill and that I have to pay it immediately even tho the service guy said I had a fortnight. But cause I have call barring on my phone I can't even call them to correct their stuff up. And my friend tried to call their service today and after holding on the line for 3 hrs they hung up on her as soon as they answered.... And what's worse is they did it TWICE!!!! Go jump vodafone your useless.

have been on hold for 35 mins and counting. Service keeps cutting out. trying to load pages which takes forever.

Vodafone guaranteed me 97% coverage in all major cities and highways.I must only travel on 3% of roads.I need my phone as i am on 24 hours call out and most of the time I have no coverage at home.What a waist of time.
VODASUX!!!

I live in M....r, i sa... mal..bar, MALA..... BAR, forg.. it i'll use... home phone, but pay $ 80 a month for a useless mobile. HEY ITS GOT GOOD GAMES...

Not only do we have to put up with the poor messaging and phone dropping out all the time but they have also lost the phone we put in with them to be repaired. We gave it to them in feb/march of this year and now they can't tell us where it is! We have made several phone calls to the store and several visits too only to be fobbed off by the unhelpful staff. We have payed off this phone through our contract but they don't seem to care that they have lost our property and still expect us to pay for the handset and calls under our contract. Where's our phone?????!!!!

Don't even bother buying wireless internet plug-in dongle for Newtown, Sydney. After moving house from Sydney CBD we could no longer log on.....ever. 5 calls to Vodafone later I cancelled the account. Vodafone lady very nicely said she wouldn't charge an exit fee for leaving the contract early.... really? I said ...but you are providing ZERO service so I don't consider that a favour.
Hopeless - don't bother

I called at 1.30am in the morning regarding a billing error and still waited 50mins on hold. When speaking to the operator in India he told me that there was 7 staff on at that time looking after all whole Vodafone international network. What a joke. I'm sure it would not cost that much more to hire more staff in India.

Awful reception and zero customer service for me, never been able to reach support. Coverage is my main issue as I live in Sydney! Shame on you Vodafone, I will not be renewing my contract.

connection errors on most call spent 2.5 hrs to taklk to company ended up overseas as vodafone had closed spoke to the other side of the world we all no were and they said whats your prob i said no signal they no 3g in your area change your settings the told me what to do done works well in big citys shit in my area i was robed who do you talk to and who will listsen cheers regards rodbeech

alot of drop outs and the service isnt that great
could it be that the infrastructure cannot keep up with smart phones????

I live on the Central Coast and in parts of my home i just simply cant get reception. I work as a driver in the Hunter Valley and 90% of the time i cant get reception. That means my clients have to leave messages for me, then when i get a few bars of reception i then have to call them back..... That cost me money! I am stuck in this contract until September 2011. I have been told by Vodafone that they are improving signals now for over 12 months and still nothing has changed. I've given up trying to call and complain because i can never tell "LARA" what exactly i want and i always get put onto the wrong department anyway. I cant wait until September 2011, i will be dropping Vodafone like a hot potato. In the last 12 months many of my friends have told me that they are looking at updating their phones and every time my advise to them has been... No matter what, stay away from Vodafone, they are totally Useless and thankfully, they have all listened. Anyway, thanks for the means for the "steam blow off" You guys are doing a good thing. Kind Regards Joe

So, living in Parramatta (only 3o mins from the Sydney CBD) i would have thought that reception and service would go hand in hand and that both would be exceptional, being that i live in the biggest city in Australia, oh how wrong ive been! Since commencing with Vodafone (after Optus screwed me over) i was assured that Vodafone was the company that could provide me with a great plan with generous limit ($139 unlimited cap) and outstanding service and reception. How wrong i have been! I signed a 24month contract (standard for the Telco industry) and have rued the day i contacted Vodafone. Since day 1, April 2010, i have never been able to use voicemail, even though i have been assured that it has been activated on my phone, which was great when i was in a dead end job and looking for another one! No voicemail, meant i had to continually call back numbers i didnt know! On top of this, my actual reception has been nothing short of sub standard. When i have 3G, i still may only have 2 or 3 bars of reception! I have contacted Vodafone on numerous occassions and have been assured that there was a "know issue in Sydney and it will be fixed shortly". So this must be a massive issue if its still persisting! As an avid iPhone user i have a large number of apps, which i use most daily, and yet being that reception is low or non-existent they take forever to load. Again i have contacted Vodafone and was told "theres no issues in your area, it must be you. There is no problem with out network". Well thanks for that India, but im sure that constantly resetting my phone and wanting to launch it off my sixth floor balcony means that there is an issue, but thanks anyway. So, this was after waiting on hold for 45mins! Then i was transferred from the technical team to the sales department. This time the young girl i got was actually able to speak english and actually understood what my problem was. Halelujah i thought, but when i asked if i could upgrade i was told that this was not possible as i was in a contract! So yeh, fun! Again i was told there was nothing wrong with the network or my phone, but if i felt the need i could purchase another handset! Yeh right!!! So, all care and no responsibility! I pay for a service that im really not getting. How is it Vodafone can afford to sponser the cricket (and the Australian teams performance is just as dismal as the Vodafone network) but can't fix the network that their millions of customers are forced to pay for. Service....i dont think they know what that word means!!! So, after many calls to Vodafone and nil result and still the poor service and reception im glad that finally the consumer has a way of being able to vent about what we are being forced to pay for! Im sure if i didnt pay by bill on time, Vodafone would be pretty quick to take action and disconnect my service!

Only today i recieved at text from freind who sent it xmas day. There reception is worse than optus vodafone use to 2nd best if not the best so so so many yars ago... I still get call drop outs and not connect when i have service showing nd calls sumtimes go straight through to message bank without my phone ringing....

Today is Tuesday 28/12 .
Well it didn't surprise me that I just today receive
A SMS messages a friend sent to me on Xmas day .
I left Optus Zoo for this I would have been better of playing
With the Monkeys

I was on prepaid and never had a problem, then I switched to a plan with my new phone. Now I can't talk to people in my house, I need to go into the backyard. Plus my internet on my phone doesn't work half the time, I am restarting my phone several times a day. I had a broadband usb stick and it was worse than unwired and dodo! I called them several times, being on hold for an hr each time and after a week of 'investigating' they said there was nothing they could do about it. I returned it and now have blink which is run by optus and it is very fast. Oh and I live in Newtown so right near the city, and still no coverage.

people send me messages and i get them ages latter not always but allot of the time.. for some reason the amount of times people have been upset with me for not responding to them thinking im ignoring them is giving me the shi*s then the other thing i have a n97 nokia i use it for the internet i work allot through internet auctions now my friend has an iphone with telstra the speed is unbelievable we have tried to download same thing at same time he gets it in few seconds mine takes about 10-20 we tested it on youtube mine sometimes doesnt even load up just sits there white screen.. now my problem with the net i dont mind watching movies slow i work with auction websites the other day i almost broke my phone because i was bidding on something and it froze up on me "lagged" and i missed the bidding at last second i press bid the amount i want and it just sits there loading the page but not bidding then it says sorry the item has been sold i gave it like a good 20-30 seconds im not lieing here or making them look bad i honestly wait 20-30 seconds sometimes, item sold at 600$ where i was willing to spend allot more double tripple.. but could not get my bid in this has happen to me 10000 times now so its forcing me to make sure i am home or near a laptop DONT GO OUT stay home or near a laptop or use my girlfriends iphone just to make my bids i could be at dinner and i want to make a bid i cant put my max bid in because people will up the bids and i end up buying it for expensive i want to bid slowly to get it for cheaper not give people the chance to think hmmm should i spend more thats why i dont put my max bid in first it realllly realllly annoys me i have been with vodafone for about 10 years i am thinking of going to telstra but everyone i know is with voda except for the people who bought iphones with telstra i have lost lots and lots of money with this problem i abused the auction website saying someone is attacking there site so i cant put bids in its slowing down they said they have 100% uptime that it is not my fault its your internet providers i told them its with vodafone im using a phone they say they have no idea better of staying home on a computer if its so important, which really bugs me i buy things constantly every single day and i sell things every day i cant just sit on my home internet all day... i would of bought an iphone with telstra but i have big hands and can not press the buttons on the screen i have used my friends iphone its wayyy to annoying for me thats the only reason why i didnt buy one the second i new how quick his was i really wanted it.... i dont know what to do on my n97 i dont use the buttons that flip down i just press the numbers to write messages on screen

I am vodafone customer for last 3 years.as the time is passing by their service is getting worst now.I signed new contract about 10 months ago and as soon as I sign it,their service going down.having problem with receiption all the time.I am thinking of taking them to fair trading because I didn't signed up for this shit service.if they agree to cancel my contract then very happy to do so.otherwise whatever it takes me,I'll definately sueing them.

i keep getting call drops out... delay sent and received msgs which work has sent me and i would get it the next day which isnt good for me and the clients... lack of reception in some areas esp on the road which i need my phone the most im only in the sutherland shire... it really annoys me... customer care is absolutely hopeless... waited over an hour to speak to someone regarding my bill...
Improve your service or im switching!!

F U Vodafone, they can't even generate the bill correctly. They issue duplicate bill to two different addresses (my old and current) and trying to charge me for both bill. Telling me that i owe them $200
F U Vodafone.

I got a new nokia n8 offline on a contract,
a week after i got it it crapped itself,
Tried ringing vodafone for 8 days before i finally got through and when i got through they kept re directing me and telling me to ring other numbers which was a joke,
They should have call centers in australia where you can talk to people who understand you,
Anyway after 8 days they told me to just take the phone to a vodafone shop which was 30 minutes away from me and i didn't have time to do this but i eventually did anyway after over 2weeks of a broken phone i finally got a new one replaced,
They are still trying to charge me for calls and stuff for the month even know i was without the phone for 2 weeks
Communications and service is pathetic need people to speak and understand English and not have to wait over an hour on the phone,
I have been with vodafone for 15 years but i think its about time i changed to a decent network,

I am in the Parramatta area and very poor network coverage. I was told by customer support that there are too many customers in my area hence difficult to connect to the network.
My iPhone has 1GB of data plan but I am unable to make use of it because get charged for roaming even when I am at home. To get credit for this incorrect roaming changes I must watch my phone signal and when I see roaming I must immediately stop using the phone and call customer support. Not worth the trouble using this service.

My pre-paid mobile broadband when connected is slower than a 28K modem.

Sitting here on my lounge on the top floor of a unit block with no other taller buildings around me & I am not far from the centre of Sydney and only have 1 bar on my iphone & only 3 bars on my laptop (have mobile broadband as well). Tried to change plans two months ago - said everything was okay and was now on the cheaper plan. Got my next bill and found that I wasn't changed over. I rang on the 1555 number and after getting fobbed off to numerous departments they told that there was nothing on my file to say that I wanted to change. Was disputing the account. Awoke on Christmas Eve to find that they had disconnected my service and that I would have to pay the entire account including the amount that is not yet due before they would reconnect me. As I have no landline at home I didn't have a choice. I've paid for the service - NOW PROVIDE ONE!!!!!

I was told at connection that i would have good reception for wireless broadband,. How wrong! Even trying to get onto this website it dropped out 5 times. Sometimes it can take up to 3 hours just to get a proper connection. Too bad i am in a contract and cannot afford to leave it. I had better service with the old dialup. Vodafone sux.

Loss of business. Sending texts twice when only sent once or texts not even getting thru and not saying that they have not sent. so messages are going somewere just dont know were. Extreme holding times to talk to a customer service person. Not able to access the internet thru an iphone when away from wi fi at home. Getting cut off in the middle of conversations or line goes blank when talking on the phone and takes a very long time to cut itself out or just keeps the timer rolling if i dont manually end call. Found that my husband has an online account in his name and he has never set one up, tried to access it but the birthdate is wrong for the password to access it, tried to ring vodafone to find out what it was about and cant get thru to anyone to even inquire. went to a vodafone store today they couldnt give us any info because there system is down yet again. so sick of this. I have been a customer with vodafone for 11 years and it breaks my heart to switch to telstra but they have just pushed it too far. everytime we ring we get rude people its just not on.

Constant dropouts and connection failures!

im sick and tired of calls dropping out my sms take forever to reach destination if they get there if i make a call it drops out. I live in Bass Hill and its totally crap i have been a customer for over 10 yrs and i have never had this crap happen before/ i thought the bigger the copmany the better the service not crappy service where is our money going

I got the wirless internet modem connect lite with the assurance that i would recieve good covergage on my street. 24 month plan and its about 9 months through it and im soo over the drop outs all the time,,,,I emailed firstly with no response than i rang with the usual 30min hold so i hung up...

i have always been with vodafone. didnt know about any changes they made and thought it was my phone causing me so much trouble. cant use my mobile in my house anymore. not even on the balcony!

crappy reception, always disconnects and i only get 1 or 2 bars max.