I was a loyal customer of Vodafone for many years. I recommended them to my friends and family and had others join Vodafone. Until about 12 months ago, when I began with network issues with my mobile telephone and mobile broadband. I waited out the broadband contract, but had just committed to a 2 year contract for the phone. I moved down the road in the inner city suburbs of Sydney and found I couldn't get any coverage at home. Vodafone tried to blame the move (it's the inner city..!) then my handset. So I had my handset replaced. Vodafone still blamed my handset, then blamed me - apparently I was delusional because "all checks were conducted" and they found "no faults." I collected evidence, patiently conducted all the troubleshooting, had statements from third parties connected with Vodafone and 3, I argued (politely yet assertively) with them for 6 months, I even had the phone hung on me by Vodafone! Until finally I went to the TIO. Initially even the TIO referred me straight back to Vodafone and closed the case. Vodafone offered me a discount - they ignored the issue which was that I could not use the service. Vodafone told me a discount was "the most the TIO would be able to do" also. Feeling like I had no option, I begrudgingly accepted the discount and very disgruntled, I wrote to the TIO expressing my disappointment with their handling of the matter. Finally, TIO escalated the complaint and they contacted Vodafone. After months of pleading with Vodafone - I have finally been released from my contract. A contract which, in my view, Vodafone had been in breach of anyway. If you're experiencing the same, request to be released. Contact the relevant Ombudsperson in your area. Thank you Vodafail for bringing this issue to everyone's attention.

I have poor connection to Vodafone services at my work place which is in the building of 1 Margaret St, Sydney, NSW 2000. I see only 1 or 2 bars on my phone display. Some areas in the building show no signal at all. As a result I have very limited possibility to call anyone or receive a call. The situation is the same with other Vodafone customers in the building.

It took them three years, THREE YEARS, and countless trips on the Vodafail merry-go-round to change the name on old work account details over to my successor. Every time, without fail, they would promise to have the situation resolved quickly and we would never have the issue again..

We have our 2nd home in Cromer Heights only because neither my VHA 3G phone coverage and my wife's Voda Phones (yeap 2 of) are so badly covered signal wise that we need to live monday - Friday at Neutral bay where the coverage is sufficent that we can use the mobiles with any sort of accepatble quality.

In addition the use of 3G Data connections is like whistling dixie.

To get an accepteble conversation we stand on the footpath at the front of the house or on top of the back fence so that the persons we are talking to can actually hear our conversation.

#g was Ok when it roamed on Telstra but now HVA has it set up to use Vodaphone onluy

In short ideal service location at Cromer Heights provide you are prepared to accept poor and often no service coverage.

Regards

garry & Jacqui

paying a premium for terrible reception issues, had to walk down 6 flights of stairs to make a call outside

I have been with Vodafone for 10 years now, and in the last 6 or so months, they have become the worst Telco company in Australia.
I still have all my bills downloaded, detailing the numerous times I would have to call someone back after signal dropouts. I called Vodafone 2 weeks ago after realising customer loyalty means nothing to them. I spoke to one person after holding for 10 minutes, who then transferred me to the Network department, for whom I waited on hold for 45 minutes. And yes, I was calling from a landline at work because my mobile, my only form of communication, would have dropped out after just 2 minutes.

They eventually called me back stating that the coverage in my area has been improved since I complained. My initial question to them was "do I have to pay exit fees on my contract?" which I reiterated to them at this point. They transferred me yet again. Being on my mobile this time, my phone cut out. I then contacted the Ombudsman and am currently waiting to hear from Vodafone again.

I am so sick of not receiving text messages or people not being able to call me because my phone is "unavailable" when it should be available.

Called regarding terrible phone reception inside my house, was on hold for 50+ minutes, was told a tech consultatn would call within 48 hours, 96 hours later...still no call! (maybe its because I have no reception? - ironic!)

Responding to Vodaphones' statement that one call look at the Status on their website, when I looked, only Qld is experiencing any problems, the rest of us should obviously be happy. Looking at where the upgrades are listed for NSW, I see that no country areas at all are listed - are we once again the poor cousins.

Calls drop out 2 or three times in the same area with weirdly fluctuating signal strength even though call started out with strong signal and audio. It seemed to get worst around mid November. I know I am in a generous plan, but I get charged flagfall again and again.

No internet service when desperately needed. No service at home when I need to use my mobile as my husband has heart disease. No service on buses. No service on trains. No service at work in the CBD in sydney.

I cant get reception in the local shopping centre. At Xmas time shopping for presents I had to leave the shopping centre and walk up the road to get reception to make a call to clarify purchases. How frustrating!

Since the second half of 2010 i have had nothing but issues with vodafone. As a customer who has a 3G data package on top of his regular contract i am extremely annoyed as i have no been able to use it to its full capacity. I have 8gb of additional downloads of which i am lucky to use 200mb due to frequent drop outs. I gave vodafone the benefit of the doubt, however, after experiencing this issue in various parts of the country including but not limited to Sydney and Brisbane i have realized that their service is fail. As it stands i have refused to pay my recent phone bill. i have contacted vodafone and they are still messing me around with poor advice and placing me on a 5 day waiting list. I have now contacted the TIO and i am awaiting their advice.

In a taxi on the freeway at North Sydney last Wednesday evening my phone said it had full service, and yet when I tried to make a call I couldn't. There was no reception at all. Nothing. Nada.

Have experienced drop outs for DAYS on end in my town. Even when connected, network has approx 1/2 service of telstra/optus (used to be the other way around). Service has gone to the dogs. Wont be rejoining when plan finishes.

The reception is dropping for no apparent reason with
"no service" for several minutes before getting back 4 bars few minutes later.
When i send MMS, pictures and messages are not received by the recipient before the following day or few days later.

Every 5 minutes i lose connection, ill be on a phone call and the phone drops in and out constantly... half the time i need to make an important call and i have no reception even in the SYDNEY CBD!!!! Its a joke! i swear they cut reception to half there customers 5 minutes at a time to deal with the demand the customers place on their OUT DATED SYSTEMS!!!!!!!!

After months of charging me astronomical prices for data, and numerous calls instructing me how to turn off roaming/push notifications (which clearly didn't work) I LEFT VODAFONE AND WENT TO OPTUS WHERE THE GRASS IS SOOOOO MUCH GREENER.

VODAFONE, YOU'RE A RIPOFF!

I have been with Vodafone for more than 10 years, never EVER had any connection problems, customer service issues or any other kind of problem. If anything I have found the Vodafone network to be quite good when I have had to call overseas when other networks had connection issues.

I live in a terrace in Darlinghurst, Sydney.

Coverage on all three floors of my house is non-existent - the only way I can access data is with my Telstra WIFI network.

And I never receive calls or vmail when at home. Only once I leave home do my vmails start to appear.

Vodafone is without doubt these worst service I have EVER experienced.

Called to discuss network coverage issues and was on hold for more than 90 minutes. Hung up in the end. Should send them an invoice for my time!

Constant drop outs (A vodafone tower is only 200m from my ofice) and Lara is possibly this most anger insiting thing that Vodafone is promoting. Just get rid of her!

my phone doesn't receive any international sms and all other sms comes after a long time .

I've just switched over to Vodafone from 3 and signed up to a 45 Infinite plan with a iPHone 4. The plan was only activated a week ago and when I check my balance (hoping to confirm data usage but also whether I have any charges outstanding), it said I owed $5 then $7 etc. I'm not concerned about the money but I looked into the plan in depth and I don't believe I have made any calls/data that isn't covered (including tethered data).

Logging into my Vodafone shows I'm being charged for all data ...and yes it is way, way under 1G. All used in 3G or E network etc

FOUR calls to Vodafone. System down, still have $576 left under cap (WTF – it isn't a 'cap' plan – thanks complaints line), hang up after 45 mins and we don't know until you get your bill.

1) Does anyone else have this problem? Obviously, I want confirmation of what it is I'm supposidely doing that isn't covered.
2) Why does Vodafone sign people up just to piss them off?

Rang to complain about service and was ON HOLD FOR 4 HOURS AND 2 MINS

My parents are with Vodafone and they usually send cheques to vodafone to pay the bills. Somehow our oct cheque was presented but Vodafone sends a bill since nov advising that we are late by 2 payments- one for the last month and the current month. I have emailed custhelp.com a number of times trying to rectify the problem. I asked them to confirm whether they received the particular cheque number, and they could not tell me. I call Voda to sort the mess once and for all. They call and advise my parents there is no outstanding bill except the current one. We get the next bill and still reflects we have an outstanding bill. I call again and still waited 30mins on the line. Now it is Jan 11, they ask me to fax the bank statement. I did it via email before and now I have to fax again. I call a week later, they have not action the request or investigation. Again I speak to another person and repeat the same thing, she now says will take 20days and will send to investigation department. Now i am waiting for them to respond. i look on the website to lodge a complaint.. complaints via email go to custhelp...they are the ones I want to complain about! I am going over this situation over and over again with them.. I am sick of them, and i am not even with them!

This is my second contract with vodafone. Had no problem for the duration of my first contract however once I renewed my contract for a 2nd term I started to experience certain probelms. After switching to paperless statements I rely on their website to provide me with my billing information. This worked out nicely for a while however for some reason unknown to me I was not able to login anymore to veiw my statement and therefore unable to make payment for my bill. Once I contact the CS dept at Vodafone(on hold for 2hrs) in regards to this issue they advise they were upgrading the system, I have to call them each month to ask LARA for an account balance. It appears that they have been upgrading thier site for the last 3 months. Anyhow CS were totally useless in resolving this issue and straight out RUDE!! Why they outsource their call centre to india is a mystery. They may be cheap labour but the service they provide shows exactly how cheap these guys really are. At least give them guys over their a crash course in English. Oh and I also have the standard Vodafone issue's like no reception, delayed msg's and voicemail and poor download speed. My contract ends in March and I cant wait until its finally over. Never going back!

I went away for Christmas and before I did I checked that the place i was going had signal: the website said it had perfect signal. I got there and there was absolutely no signal. I got so annoyed that I had to buy a telstra internet usb to stay in contact with work and friends. When I got home, I started to receive text messages hours after they were sent. I just about to switch to Optus.

Have given up using mobile inside the house because the signal here in the blue mountains is so weak.

I placed a call 3 months ago due to lack of reception, I was told in Dec that my area is a low density area and Vodaphone is prepared to waive (No Cost) the contract so I can go to another provider, Now Jan11 I received a Bill for the Cost of the handset and the remainder of the contract totalling over $2000.00

Im on pre-paid so i count myself as one of the lucky ones

Constant call drop outs, delayed sms's (once by 24hrs! almost cost me my girlfriend), very poor reception. you all know the rest

My technically illiterate mother recently purchased a Vodafone internet dongle. IT worked perfectly when it was set up and easily downloaded. After 1 week she tried to use it again and whilst it would connect it would not download. It took 6 minutes for the Facebook homepage to even display. She called Vodafone who told her it was 1)her computer 2) her USB port 3) where the computer was located in the house (without acknowledging that it had worked perfectly well in the same place before) not once did they mention they had known network issues. They have become an absolute joke of a company. I noticed the other day when they had a security breach they issued a press statement and took immediate action (Because they could be prosecuted if they did not) where as people have been having network issues for months and no statement (with any valuable info) or action has been taken (is this because they cant be charged for it so don't care)?

i always experience very patchy reception so whenever i use the internet on my phone i always get charger for roaming because i never get any 3g reception. I am located in sydney metro and it doesn't seem to matter where i am, its still crap coverage.

had so much difficulty sending emails with data/file attachments, it took two days until I went to a store and ask the people there, how they can solve the issue of sending a simple email with just one photo attachment.

the frustrating question from the store staff was, "have you tried several times?". i went beserk and flabbergasted about the arrogance and the tone of her question, having explained to here that it's been two days that i had been trying to.

eventually, she took my iphone unit and did something without explanation whatsoever, and handed it back to me and said, "done"

after all the trouble, i asked for the supervisor. i demanded a simple answer to the store supervisor about the issue on connectivity. she replied, "having merged with "3", "3" customers take precedent on having access to the 3G network and she does not know why?

i just find it really irritating and at the same time hilarious that "we" as customers are just being treated like "kids" and "idiots" about the answers you are getting from them

My sister had a baby and my brother in law couldn't get a hold of me due to vodaphone's reception. He could get a hold of everyone else but me, I ended up finding out 2 hours later then when I tried calling people, after 1 minute the phone would cut out. This happened over 6 times and I can tell you now I have cursed vodaphone for a long time but this was the final straw. Everytime you call up you are on hold for hours and if you go into a vodaphone store they have ques out the door of people complaining. I actually turned 2 tourists away from vodaphone in the CBD as they were waiting for 20 minutes and they asked me what i thought of vodaphone, my exact words were "if i wasn't locked into this contract I wouldn't be with them, go to telstra". My ex fiance has troubles sending me messages, This has happened so many times over the last 2 years i continue to go to vodaphone and telling them something is wrong with my settings, one minute I can receive his messages then next minute I can't. It actually caused us to break up because of mis-communication and it was all because i never got the messages I needed to get off him.

I signed up for vodafone's infinity plan...love my new n8 but the problem is i can't use it all that much...my 3G is really bad at my work...i work in Sydney city and everyone on other networks have full coverage where as my 3G falls back to Edge or no reception at all...i don't get any calls while i am at work...and of course i am not able to use it to access any social sites...and when i have full coverage the call drops out for no reason...it is not good enough!...i mean we are paying for a service that we can't use...it is absolutely appaulling!...vodafone should do something about this really soon or once the contract is up they will see a mass exodus!

can never get calls out using vodafone in first time usually 2-5 attempts before getting through when i have full network coverage in sydney metro

Phone calls drop out.
No reception and sometimes have to turn phone off and on again to get reception again.
Ultra slow internet speed in bytes per second!

During recent overseas travel-
Could not access voice message.
People had diffficulty in leaving voice messages.
Could receive email but not send.
However, no problem in being charged excessive data roaming fees!
Thanks Vodafone.

Both my wife and myself have Vodafail unlimited mobile accounts and are sick of late sms messages,Voice messages arriving days after they are left for us then you have to eat humble pie when you call back the person who left the message for you. This service has cost myself clientel and is unexceptable.When we finally got through to the service area and spoke to human not LARA the robot run around girl we were told what it would cost to leave Vodafail to which i asked is that dolars or Indian Rubles. Fix your problems Vodafoe or release people with realistic termination fees.

Welcome to my world I've had 3 broadband for 2 years without being able to use it. I wasted 2 months exhausting all options in trying fix the service before realizing it was just a continual circle of pass the buck and they are just waiting for you to give up. I finally resorted to reducing my plan to the lowest plan and wait the contract out. I signed up to hard wired service with another provider and have never been happier. That is until today when my contract expires this month and I canceled, I did have to wait 1 hour 15 min to do so but I speaker phone and have work to do while I wait. I feel warm and fuzzy inside now, knowing I don't have to deal with 3 vodafone any more.

Initially I was on a plan for mobile phone, after 1st month .. I was enlightened to the mistake of joining vodafone. I struggled for one year and cancelled the contract.

Again I fell into the Mobile Broadband deal which was $39 for 8GB. Now again I have been enligtened to my foolishness. My first month bill was Aud 62 and my seccond month bill was Aud 129/-.

I have been trying to contact Vodafone to cancel my service. Its been a pain to be on the que for 40 mins and when they answer , the call drops out !! Its Insane..

Now again I am in Que !!

Now that they have bought 3 .. I pity .. Australia !

Girish

We had prepaid with Vodafone, and over the last 6 months period suffered poor reception, network dropouts and delayed SMS messages. Tried replacing the SIM, and the phone without success. Finally changed network provider and have been pain-free ever since.
I would not recommend Vodafone to anyone.

Drop outs, or just no service, but no more waiting on the phone for hours for me. Easy, I'm just deleting Vodafone from future business when my contracts finish in April. Going back to Telstra, at least they answer the phone.

Vodaphone is uber fail... please give me what i pay for it is unfair..
i don't earn much it is unfair to take my money for a service that is barely provided

Initially I was on a plan for mobile phone, after 1st month .. I was enlightened to the mistake of joining vodafone. I struggled for one year and cancelled the contract.

Again I fell into the Mobile Broadband deal which was $39 for 8GB. Now again I have been enligtened to my foolishness. My first month bill was Aud 62 and my seccond month bill was Aud 129/-.

I have been trying to contact Vodafone to cancel my service. Its been a pain to be on the que for 40 mins and when they answer , the call drops out !! Its Insane..

Now again I am in Que !!

Girish

My friend tried to cancel her account last week as she was leaving for overseas. Vodafone failed to send her her final bill of $1000 (to cancel her contract). She was on hold for nearly 2 hours trying to pay this outstanding bill and when someone with pooor english answered, he hung up on her!
2 hours prior to leaving for the airport we called from my vodafone mobile only to be on hold for 45 minutes without ever being answered (thanks, I have to pay for that vodafone). In a last effort to do the right thing and pay the bill we attended a vodafone shop where we were unable to be assisted in person! You'd think vodafone would pull their finger out and show some customer service when a customer is trying to give them money!
I cannot believe after all the bad publicity and obvious loss in business for them they haven't bothered to improve something as BASIC as customer service.

My iPhone rarely receives calls these days. It can be sitting on my desk showing full strength ...then I get a voicemail message from someone who tried to call me. The problem got worse just before Xmas.

Call get dropped routinely .
Cannot inititate calls directly from contacts list. Must copy and paste number for it to dial. Both approaches result routinely in failed call attemps.

Vodafone's coverage is poor and I live in the city. It keeps dropping out (applies to my bobile as well). I call Vodafone's "customer care" and Lara puts me through to the area that can help me, I wait in a queue, most times for anywhere between 30mins to 1 hour before my call is answered, only to be told that they can't help me as I have come through to the wrong area and they transfer me to another area, which means I have to wait another hour for my call to be answered. Vodafone, your "customer care" is rated 0/10 by me. You have no idead how to treat your customers properly and your network is third rate.

More than 40 minutes on hold, three times, while trying to give Vodafone more money by putting global roaming on.

Never able to roam - never got through. Ended up needing to buy another sim card while O/S, on a work trip. Ridiculous!

Most times I am on a call, we keep getting disconnected. Which means I have to make the call again, and get charged extra times. This happens about between 20-30 times a week. Not very happy with Vodafone.

I have been with vodafone for as long as i can remember, a loyal customer. Starting from prepaid and only a few weeks ago changed to plan. I have spoken to vodafone a million times regarding my phone call drop outs, bad 3G coverage, poor reception, alien voices and was advised by vodafone staff that there is nothinhg wrong with there system. They advised me to get a new sim card. I did, 3 and after a few days the problem would just reoccur. I was then advised that the reception and value are in plans, so i decided to go on plan. Big mistake. After paying my first bill that was more then what is should be, my phone was blocked of all ingoing and outgoing calls mind you i was on holidays. When i called again Lara could not understand me. Which frustrated me and i became so pissed off and stressed that i just hung up, i couldnt stop thinking about it and in short it stuffed my holiday. I work in retail. my clients pay me for a service and i will try to assist them to the best i possibly can. Vodafone, maybe you should start caring about your clients and show us that you care and make us feel valued, without us there will be no vodafone, listen to your clients, if there is a problem, call, email, sms and advise, keep us updated. its frustrating spending hours on end trying to talk to someone and not feeling the customer service that i and every other customer deserve.

Thank you

M x

Most times I am on a call, we keep getting disconnected. Which means I have to make the call again, and get charged extra times. This happens about between 20-30 times a week. Not very happy with Vodafone.

it took them 5 calls waiting for roughly 20 minutes each time to get someone who could not understand english to change my plan whilst charging me a total of 500 dollars extra to ACTUALLY CHANGE MY PLAN.

Can't wait until my plan ends so I can move. Vodafone was good a few years ago. Not sure why they have fallen so fast to being a very ordinary company. My issues are with internet coverage, sometimes can't even access it in Sydney CBD & also with voicemail messages. They seem to take about 30 minutes to get to my phone. That is just pathetic & luckily nothing has been important as yet.
Also trying to get through to the call centre is a nightmare. And when you do, it is unlikely that they can solve the problem anyway & there always seems to be a language barrier.
Hopefully all these complaints will lead to a massive improvement.

Using a USB key for internet access and continually only have 1 bar for reception. I was originally with 3 but when I complained to them, they released me from the contract on the condition I sign up with Vodafone. I now know why - they are one and the same company

I can't ever get through to anyone in customer service and when I do they can't understand me due to the language difference! Not to mention I have not been able to recieve a bill through email for the entire duration of my 18 month contract... 6 months to go!!! CANNOT WAIT TO NEVER EVER HAVE TO DEAL WITH THIS COMPANY EVER AGAIN.

As with all other complainants, I am sick of all the call drop-outs. Having to phone the same person at least 4 or 5 times to have the one conversation is just unacceptable.

What are you doing about it Vodafone?????

Since Nov 2009 I have had steadily declining coverage areas; missed calls (with no handset notification); Voicemails left (with no handset notification); documented reports of phone ringing out or having an engaged signel (when I have Voicemail enabled). Upgraded handset on contract at Voda's suggestion fo ease the issue. Did not work and had steadily decreased in QoS. This has led to loss of employment opportunities, loss of business, loss of financial services (loan and credit) - and subsequent potential legal action, aggravation, stress, etc... Voda has only now offered to cease the contact and have me return the handset (which I replaced at their insistence).

Families and friends contacted me on FB, complaining I never replied to their SMS and my phone is always OFF everytime he tried to reach me. Guess what I always replied, it just doesn't get to them thanks to Vodafone. Also, my phone is never OFF, it's always ON 24/7. If only I'm not on the contract, I would've switch to another network.

Mobile internet stopped working so called and was told there was an intermittent problem and to try again the next day... we spent the next two months with terrible connection and some days no connection at all. Tried over and over again to contact the help centre but EVERY call went to a message saying to call back. Tried the complaints line and was put on hold every time. Connection only improved once Vodafail.com story appeared in the SMH.

Drops out all the time whilst gathering instructions from clients. I have lost a lot of business over this.

This is the Worst Network Service provider, i used to daily check my usage, due to the vodaphone fault, i could not see my daily usage through vodaphone website,when i called customer service & asked them they said it's a network problem,which ended me paying $250 more for one month, as i could not see my daily useage.

Can't make any calls half the time I try!

poor reception when using mobile broardband internet. dropes out and takes a long time to down load

Well I loss my phone and just wanted to check to see the call volume on for my phone plan, just to make sure that it wasn't abused by anyone.

I tried to login to the vodafone website and quess what couldn't login??
Then I tried customer support (what a joke)

Then they transfered me to some overseas operator. (more jobs taken out of Australia)

And in the end, they said they couldn't check the usage, some issue and so they said they would call me back with the solution.

No body ever called me back.

So I cancelled my plan and moved to Optus!

This is just so stupid! I have been with vodafone for over 4 years now and to be fair- it has been good but since September all has gone down hill! cant make calls, calls fail, no reception Grrrrrr

I recently went overseas and called Vodafone twice before leaving that I require my phone to be roaming due to family issues. When I reached Fiji, reception did not work and when question at vodafone outlet there, I was told my mobile has not been set up as roaming.

I called Vodaphone from overseas and they still said it should be working and told me there is something wrong with my phone. They were not able to fix it and I was without phone in whole trip.

I had to borrow mobile from relative to keep me going which was inconvenience to relative and me.

I live in Auburn, NSW. I moved to vodafone from 3 because my wife wanted an iPhone and it wasn't in stock with 3, when i was signing the contract i was told that the Vodafone network s better then 3 and in 2011 the network will merge and will be much more better, to my excitement and frustration so far nothing has happened. In the past 3 months i've been with vodafone i've had hardly any coverage and wife goes cranky on me all the time complaining about the nerwork and i get pissed as well cause everytime i call her, the call never goes through.... i am more than happy to send the stupid iphone back to Vodafone and get out of the contract....

I have a loyal Vodafone customer for many years (when they cool, funky and progressive!). Over the three months it has been disappointing to see Vodafone customer care quality service going downhill (once upon a time, Vodafone were great with customer service with people who actually did cared!). I have had problems like most who have experienced dropped calls, lack of reception in areas that once had full reception and receiving texts late (or never!), or lack of mobile internet coverage (I seem to be on "E" most of the time). The biggest disappointment, however, is the incorrect billing of phone calls and the adding extra charges out of thin air! This has happened to me twice already and it is really annoying and frustrating. I depend on my phone for business and it would be great if Vodafone came back to their grassroots and be the awesome telco that you wanted to deal with. Somehow, it seems to be only a distant memory...

Reception keeps dropping out. Delayed messages from days prior. Internet very very slow. When you try and ring up the customer service number it doesnt even dial, so you cant even talk to anyone

1. Call dropouts are now a regular feature of my Vodafail 'service'
2. Emails are taking up to 24 hours to arrive
3. Customer Care staff cannot solve the problem - keep on getting to referred to another team.
4. My direct debit debit details that were in place for years suddenly 'disappeared' - wrote asking for an explanation - no response
5. On-line complaints receive an auto-reply and are immediately 'Closed' without the issue being resolved

Im sick of it - Vodafone you need to resolve the situation immediately. What really annoys me is the fact that no effort has been made to communciate to customers the status of the sitaution - no updates, no apologies? Simply sticking their heads in the sand

PATHETIC - i am cancelling my contract with them ASAP and moving to a more reliable, customer-friendly provider who actually give a damn

Not sure if you are including Three in the VHA fiasco but since we were lured from Vodafone to Three 18 months ago we have had so many areas where there is now no coverage in Sydney mind you but whats worse is that every second call just drops out and sometimes several times during one conversation
they are doing well out of the flag fall each time arent they?

Soon as my contract is up I am switching and have had 10 stress less years with vodafone now three is just the pits

I live in Cronulla where there is a vodafone black hole. You can have full service, yet can't call out or receive incoming calls. Voicemails come thorugh hours / days late, texts are never received yet im sure the senders are billed for sending the texts.
They have 1 tower in the area shared between 4 providers, Telstra are the only one to have there own tower.
We have even tried calling 000 when the outgoing calls aren't working & it doesn't connect!!
Calls continue to drop out, internet is extremely slow & sometimes won't connect at all.

My worst example of 100's of Vodafone problems was this. My cousin called me several times on a Wednesday to say our Uncle was not going to make it much longer and to come to the hospital to say goodbye. Not one of these calls made it to me even though my phone on and fully charged in a serviced area. He didn't even get my voicemail for most calls, it just rang out. Finally he got my voicemail and left me the above message. Of course I didn't receive it. On the following Saturday he called again (and got through for a change) to tell me my uncle had passed away. I had no idea it was coming because I still hadn't received my message. The next day, Sunday after he had passed, I received my cousins message from the Wednesday telling me he was sick. To me this was the last straw with Vodafone. It's the most sickening example of what incompetant service can result in. I can't wait for my contract to be up, but maybe now with Vodafail I won't have to wait that long. Thank you!

As most people, sick and tired of drop outs, delays in receiving SMS (Up to 12 hours late) and many, MANY black spots with no reception. My children get msgs that say Voda's account update system is unavailable when they try to check how much of their cap they've used and, as a rtesult, often go over and cost me plenty. Try calling 1555 to discuss any problems or issues and wait... and wait... and wait... and this is supposed to be a 'Customer Service' number. What a joke!

I've been on voda prepay for years prior to this and never had a problem...UNTIL i decided to get an IPhone 3Gs on their 2 yr contract. I have my phone on 2G as their 3G coverage is rubbish. Calls don't come through on 3G, and I only find out about them hours/days later when I get a notification of VM. If i switch from 2G to 3G for internet usage, it's pointless..so slow to download even a google search page. Reception is terrible and I have friends on other networks who will have reception while i don't regardless of the fact that we're standing right next to each other. Have tried ringing Voda several times and have just given up. Once you get past that freak of a machine LARA, you're faced with idiots who cannot help you in any way. I once was put through to Vodafone customer service rep and when they couldn't help me, just hung up on me!!!! I have another year left on my contract but am thinking it's time to head to the telecoms ombudsman....

Tired of delayed messages, poor or no reception. This despite me asking the sales staff in the VF shop on several occasions about reception in my area where they assured the coverage was excellent. Very wrong indeed. I have 6 months to go on a two year contract and I will NEVER use VF again nor recommend it to anyone!

I have been with Voda for years now and when i first signed up to them they were great. Now I struggle to make calls, voicemails have come in 3-5days after they were left for me and calls drop out (and even dont connect often). I live near the CBD (not in between huge skyscrapers) and expect that there is great coverage in such an urban setting. I also go down to the country often (camden, picton, thirlmere etc.) and I understand down there why I would have poor coverage but in the city? I have been on the phone in my house and it has cut out requiring me to call the person back 5+ times. To make things even more frustrating often my phone won't connect and then will be 'searching' for reception. This is just ridiculous. I shouldnt need a GPS phone to make calls from a suburb in the city! Voda needs to fix this quick!! I often wonder too if my texts even were sent and received by my friends as their reply texts all come in a flurry. ding ding ding 7 texts all received in 1 second because of my coverage...this is just one huge voda fail.

oh my god vodafone have a big prob with network and if u want to call their coustmer care than u have to wait like 1 hour

I hate LARA!!!!

Hi, i had few problems as many of u said
-Horrible waiting time to speak with Customer care-complained them several times.
-Worst coverage-can't get coverage in Melbourne and Brisbane out skirts-horrible
-Many issues Vodafone storm--had the problem for a year.

Even after many complaints, if they are not taking are necessary steps improve the service, then it is useless, but we cannot get away with this as we are bonded with the Contract.

I've been made redundant and I rely on my useless Vodafone service in a big way.
Delayed texts, dropped calls and poor coverage are not helping me. Can't wait to get out of the plan so I can change providers....

I used to be with Vodafone but recently changed to Virgin. The reception is horrible all the time and if you get sent a txt with no reception it delays and sometimes never comes. the only way to fix this is i found is to 'un-clog' the phone by sending a txt to myself... which used up more of my credit. In conclusion. I'm glad I made the change, I'd never go back to Vodafone. In short, they are shut.

Our company swapped from mix of Telstra and Optus and now I've got employee's going on stress leave due to the phone coverage. I have never come across this many dropouts and have had a phone since mobile phones were invented.
Didn't think it was possible, but I guess it is!

Well done Vodafone!!

Receptions is bad, many of my calls just randomly drop off while in mid conversation. Especially 3G, I can't seem to load anything in most places!!!!..It's so frustrating when you pay decent amount of money for services that's not working.

I'm a doctor and have a 24month iphone 4 contract with vodafone. There are no pagers available so the hospital is reliant on my mobile to contact me. The coverage inside the hospital fluctuates and so when I am in the centre of the hospital there is no signal. This week I had 2 calls from nurses 30min apart about an increasingly distressed patient. I was not notified of their call and received a voicemail alert 30min after the patient died from cardiorespiratory arrest. I have been troubled with dropped calls and delayed voicemail alerts since signing my contract in September 2010.

Dropped calls. Slow if even working internet speed. Delayed text messages

Unbelievably bad service..failed calls by the dozen..every oter one fails...some drop outs in places you would not expect..the phone did not pick up a signal in Hornsby for gods sake...not like its the surface of Mars..havebeen with Vodafone for 15 years and next time my contract expires so will they...joke..pathetic and no reasons or communication with subscribers

I've always had issues with VF billing but the experience of my mate just made my blood boil and I took it to the ombudsmen because she was 8.5 months pregnant & was over the stress. She had been in tears for over 8 months to VF over her account which she paid, then a week later was cut off. When she called they told her it was in arrears. she set up a payment plan, paid it off over a month and was told everything was clear & she was in credit. A week later her services were barred & her account was in arrears again.
VF said she would have to pay for "iphone charges" when she asked what the charges were they couldnt provide an answer & she said she wasn't paying anything until she recevied an invoice, which she had opted to pay extra for to be posted out. after terminating the call she received a call from an irate woman asking why her service had been barred, when my friend said why are u calling me the woman responded 'i called customer care'. VF had transfered calls from the public to my mates phone! when my mate told VF they appologised & my mate said 'hello invasion of privacy' they said 'they had recitifed the issue there was nothing more they could do' she said 'you could unbar my services for a start' they refused.
a month later she had not recieved any posted bills so called VF. they told her they had been posted confirmed addresses and contact details. everything was correct. still nothing arrived.
She called again and VF said they had emailed them to her (despite them cutting off her account which included internet & telling her previously that they had been posted) when she said 'i pay extra to have them posted to me i called last month i was told they were posted now you're saying they're emailed to my account that i cant access' they said 'would you like to pay the outstanding amount today?' she said 'no! i want to look at my bill to know what i am paying for because i paid it all off i was told and a week later it was barred and in arrears again'. they said 'we'll post it out and a charge of $5' she said 'no you wont because i selected to pay the extra $2 to have it posted out.'
A month later she received details from a debt collection agency in regards to recovering the arrears on behalf of VF. VF had passed on her address details, partners number (his number is not with VF! so how did they have it?!) and her prepaid account number with another service provider which she was forced to buy as she was due to go into labour any day & had no access to call the outside world.
the debt collection agency called her a week later with their demands, forcing my mate into a state of despair and distress where she said again that she would pay the amount if it's right but that she 'has a right to look at my own invoices! which have still not been posted to me months later'
My mate rung me and asked if i could follow it up for her because it was casuing her so much distress that VF would now not even discuss sending her outstanding invoices because 'the matter was now with a debt collection agency' according to VF CSR.
I called & discussed with a supervisor who said that she would send the last 6 months out, confirmed address etc & I said that it was a gross breech of privacy not to inform my mate that her details had been passed on to an 3rd party. 3 weeks later nothing had arrive in the mail.
I suggested that she lodge a complaint with the ombudsmen which she did & a week later someone from VF called her saying it was an error on VF behalf that they would send out documentation stating it was an error & her service would not be barred as long as she payed the $300 still outstanding! when she asked why she still had not received an invoice and how she would know what the error was but they would "wave the other amounts". My mates account was reactivated a week before she went into labour, with a promise to send out the details and invoices. That was in December. Now into the 2nd last week of Jan 2011 still nothing has been sent. It is a total joke and VF are still expecting my mate to pay $300 for charges she has no idea where they have come from because they cant get their act together to post out invoices.

sms & mms not working, hopeless customer service who dont know what they are talking about, being on hold for more then a hour each time before someone takes your call, customer service not listening to what your needs and wants are and excessive charges.

Been overseas for a year, now that I am back, turns out Vodafone has expanded its customers and now I am unable to receive any calls in my home and texting takes for ever. This is ridiculous!!!!!!!!!!

I am not reciving any calls at all I have no reseption, when I call vodaphone they dont do anything about the problem... After speaking to about 16 different staff members they still cant tell me what the problem is and wont fix my problem and Vodafone keep saying ohh hopefully it will fix it self, well it hasnt I had to go to the ombudsmanand and I have cancelled my contract and gone with Optus. Most of my frieds were with Vodafone but since all these problems they have all cancelled their contracts too... I would never go with Vodafone again they are the worst network in the world....

I have next to no reception now most places, i cant call or recieve calls from family and friends because reception is so poor the calls constanly disconnect - and despite emailing vodafone with my complaints and trying to call ive had no help - i was however told to get a new sim card - despite already being given 2 new ones......basically im paying for a service that doesnt exist. I have been with vodafone for many years but now i just wish i wasnt.

Waiting period is pain in Vodafone Customer Service. I don't remember the dates and time.. I waited min 45min after that on hold i waited till 1 hr then cut it off.. realy painfull....

Hate the voice activated thing Lara.
She doesn't understand if you have a slight accent. Such a pain having to deal with that each time and doesn't help if you are already pissed off with Vodafone. It angers me trying to talk to a computer.

My wife and I have been with Vodafone since 2003 - loyal customers! But no more. Not only have we been experiencing the network problems but, having decided to stay with them after the last contract expired, range and requested a lower plan and insurance to be removed from the account. After spending hours (literally!) on the phone with them, we were told that their system was playing up at that time and the plan could not be altered and that someone would call back within 48 hours to make the plan change and confirm removal of the insurance charge (that was Jan 4). When we had still had no contact from them by Jan 17(!), we arranged BYO contracts with another network - only to then find that Vodafail want to charge us $25 to have the iPhone unlocked! All it would have taken is the promised return phone call and we would still be loyal Vodafone customers. Our experience is that VODAFONE ARE THEIR OWN WORST ENEMY! There obviously needs to be changes made within that organisation - starting at the top.