26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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20915 Someone from NSW thinks vodafone is 9 at 20 Feb 2012 11:49:22 AM
Have a faulty Galaxy SII sent for repair due to excessive battery drain and overheating. Came back with a component replaced, and a faulty battery. Battery worked when I gave it to them. After much time on the phone I managed to get them to agree to replace the battery, which I would have to buy myself, and they would then credit the amount back.
Picked up my phone, bought a new battery and noticed the phone was running very hot. Battery drained fairly quickly. Plugged phone in to charge and it was dead.

Called Vodafail support and was told they would try and organise a replacement handset. Then I was told they don't have any replacements. I asked why they are still selling them then, and they informed me they could only give me a reconditioned handset (which they have no stock), and not a new handset as I only had 4 months left on my contract!

I was then informed the only other option would be to have it repaired. I asked them to find a store in Sydney CBD that has as loan phone, as this was a problem last time. Had a callback with a store in Canberra...Needless to say I requested they find me another one, this time in Sydney. I received no call back.

When I did call back myself, I was told they could not find any stores with loan phones, that was why I was not called back. So they happily told me my only option was to put it in for repair and wait for it to be fixed. And in the mean time, I am uncontactable.

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20914 Someone from NSW thinks vodafone is No Data reception at 20 Feb 2012 11:45:53 AM
I utterly made a big mistake staying with you Vodafone. I renewed my contract in Nov 11 for 24 months which I am now stuck until Nov 13. I thought I gave you another chance being a loyal customer.

From this morning until 1.41pm at the time of writing my dismay, I dont have any data reception at all & I work at Marayong area not as though I'm in timbuk two, what a joke.
20 Feb 2012 12:09:52 PM: I still don't have reception at all for my Blackberry Service and I'm in CBD. How's that!
20 Feb 2012 12:19:44 PM: It sucks. I feel I need to get Telstra prepaid, what a waste paying $80 per month to you VF and getting nothing.

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20910 Someone from NSW thinks vodafone is A TOTAL MESS at 19 Feb 2012 11:06:03 PM
Few months ago I subscribed one of those pocket wifi with vodafone... Crappy service, not happy at all, and I cancelled the service after two supposed "free extra months" offered in the retention team.

Once I cancelled the service, I was instructed to return the device through a return box that I never received. after calling a thousand of times to get the box, I went to one store to return the device.

I have been receiving every month a big bill that I should't pay.. I call them over and over again to explain my situation and every time they say that the problem is sorted, that I owe nothing, until I receive the same bill the next month.

Don't know what to do, I am desperate with this and mortified that this may affect my credit record (which I don't have)... and I don't want to pay a bill that I don't owe.

Any advice would be really appreciated.
19 Feb 2012 11:09:02 PM: CALL THE TIO!
20 Feb 2012 05:41:43 AM: Similar thing happened to me, except mine was for their mobile services.

I phoned them several times, even got in contact with their facebook team, who assured me the issue was resolved.

Next month..........exactly the same thing happened again.

I then called the TIO.

The chap from VF called about 8 days later, I explained the issue, he identified the problem, rectified it and presto no more bills.

As poster 20 Feb 2012 01:09:02 AM has observed contact the TIO, sad to say but it appears to be the only way to get some VF issues resolved.

TIO contact details at the top of the page under the How To Complain tab.

Vodafail.com Moderation Team

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20909 Someone from NSW thinks vodafone is FAILING! at 19 Feb 2012 10:34:08 PM
I cannot make any phone calls or even send messages! EVEN WHEN I CALL 1555 IT JUST SAYS FAILED. This is outrageous I tell you!
19 Feb 2012 10:45:42 PM: I am experiencing the same thing what a nightmare.
19 Feb 2012 11:04:09 PM: Worst part about it, my partner is 460km away from me and i haven't even heart is they're ok or not! I'm very worried
19 Feb 2012 11:05:11 PM: Where are you from? Can you get into contact with Vodafail or not?
20 Feb 2012 08:46:20 AM: We have had no vodafone service in Taree fo 5 days
20 Feb 2012 05:58:23 PM: I'm not sure if this Website's moderator permits me to give the number but because you are in urgent need of a working telephone service here is help: Telecommunications Industry Ombudsman Toll Free 1800062058.
They will make your service operable.
22 Feb 2012 05:10:45 PM: Thanks will try that tomorrow just spent 1.5 hours talking to India call centers and got nowhere still no service.

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20908 Someone from NSW thinks vodafone is annoying at 19 Feb 2012 10:17:54 PM
My phone just says SOS on my Blackberry at Marayong, no email, no text, no calls. Wish my company would stop being tight arses and switch all our phones to Telstra.
20 Feb 2012 11:51:04 AM: I work at Marayong and I have no data reception and even calls keep dropping out. I used to have a Blackberry with Vodafone & the data was better than on my iphone now.

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20907 Someone from NSW thinks vodafone is fail whale at 19 Feb 2012 09:59:42 PM
no reception at all it's so annoying and I called vodafone they don't seem like they are taking responsibility for clearing being inconsiderate to people in NSW with no reception. ridiculous we should be compensated for this mess.
19 Feb 2012 10:32:25 PM: Same here! There was quite a big storm in Sydney and now I'm getting no reception at all!

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20906 Someone from NSW thinks vodafone is 100 at 19 Feb 2012 09:16:48 PM
It's been vodafail all afternoon in sydney@

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20905 Someone from NSW thinks vodafone is epic fail at 19 Feb 2012 05:06:16 PM
can send text meassages but cant call or receive calls in penrith

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20904 Someone from NSW thinks vodafone is massively.. at 19 Feb 2012 04:56:17 PM
haven't been able to make calls for over three hours now in the blue mountains of NSW..texts are going through OK but when trying to call all i get is an engaged signal and 'call failed'....killing me....

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20901 Someone from NSW thinks vodafone is Unlocking my mobile phone at 19 Feb 2012 06:08:32 AM
I purchased my phone outright a few years ago. I do not have a contract ( never signed one)with Vodafone. I am a pre-paid customer. The coverage is pathetic so i decided to move to another provider. However, it is taking the staff of Vodafone 8+ days to unlock my phone. I am still waiting. It says on the Vodafone website it is easy to unlock if you purchased a phone at vodafone and it takes 10-15 mins to unlock on the internet. Well i am still waiting after 8 days. I have phoned several times (staff in India cannot solve my problem too)and I have gone to the store in penrith three tmes( place of purchase)to discuss my problem. The unlocking code is invalid and no one is taking responsibility to solve the problem. Their motto "we are listening", it seems that NO ONE is listening to me. On Saturday 18 feb 2012, I spoke to the manager of the penrith store who has taken all my details. I am now awaiting a response from her on Monday 20th feb. Vodafone is now holding my mobile phone hostage because the support team cannot unlock my phone. I am a 53 yrs old woman and I believe that if i have a breakdown or flat while driving, Vodafone is responsible for my safety because I cannot call triple zero for a tyre change. HELP!!!
19 Feb 2012 11:20:04 AM: I feel your pain.

You will have to wait until Monday for action, if any, by VF.

If of any comfort you are not alone in getting your phone unlocked, there have been several users posting here with the same problem.

It may be that no-one in VF can assist you in this matter, in which case you may need to look to purchase an unlocked phone from elsewhere.

You are certainly entitled to take the matter to the TIO, by doing so it may make a difference.

Sadly it appears never to be easy dealing with VF.

Power to you.

TIO contact details at the top of the page under the How To Complain tab.


Vodafail.com Moderation Team
19 Feb 2012 01:15:05 PM: Its all well and good (by that i mean potentially justified, albeit often offensive) for the moderators here to say that the company has unsatisfactory coverage, a frustrating customer service line (lara) and troubles with the call centre (not that i find any call centre particularly helpful). But to imply that the staff in the stores are somehow unhelpful or incompetent is ridiculous. In my experience (in launceston, melbourne, sydney, brisbane, Hobart and multiple stores in many other cities) the store staff members are just as helpful as in any other retail store (or telco for that matter)
19 Feb 2012 02:37:23 PM: Huh?
Where did you gather those little nuggets from? Surely it can't be the mods post above?
I find the mods posts to be fair and just, suggesting that VFail be given the chance to correct the issue and then if the issue persists to take the issue further.
I do not see the mods post contain anything about unsatisfactory cover, Lara, the call centre, nor any implication (no matter how much I look) that stores are somehow unhelpful or incompetent!
Are you making this up as you go along........oh and what time does the store open tomorrow?
19 Feb 2012 02:39:59 PM: You're name would'nt be Nigel by any chance,and hold a high ranking position in a certain recalcitrant Telco would it?
20 Feb 2012 09:03:36 AM: @19 Feb 2012 01:15:05 PM
In my experience the staff in the Melbourne stores are compeltely incompetent and only concern themselves with new sales - they don't care if the phone they signed you up for 5 minutes ago is broken - that's your problem. They are as useless as the rest of the company.

having said this, i'm sure it's not the people themselves' fault, it's the fault of the company for not resourcing them or caring about post-sale service. the staff in stores only get paid to sell sell sell..... so who can blame them for not giving a rat's about the customers once they've signed you up.
20 Feb 2012 06:53:30 PM: haha the staff in stores dont get paid to sell. My whole experience as a VF sales rep was geared towards post sale service, thats half the reasons the stores and the staff are there. its also why they dont get paid only on commission
21 Feb 2012 10:09:20 AM: haha the staff in stores dont get paid to sell - really?
My whole experience as a VF sales rep - oh so you did sell, judging by your work title.
My whole experience as a VF sales rep was geared towards post sale service - now you have confirmed you did sell
thats half the reasons the stores and the staff are there - what's the other half of the reasons? To sell new phones perhaps or is it to look pretty in the stores?
its also why they dont get paid only on commission - so they do get commission?

More holes than a sieve.



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20900 Someone from NSW thinks vodafone is Painfully slow mobile broadband in Leichhardt NSW 2040 at 18 Feb 2012 09:05:55 PM
Live in Leichhardt NSW 2040, close to parramatta road, (near lewisham/petersham) - a main road subject to sydney's peak hour congestion, about 7 km from Sydney CBD. During peak hour mobile Internet / phone Internet will barely connect. Outside of these times I usually get 4 to 10 kb/ s download. once at 3am I got close to 180kb/s when I thought I would skype family overseas. I was strongly encouraged by my 3 provider to move to vodafone as the new network would have enhanced coverage and a better experience. Well actually it is a hundreds of times worse - and this is 3 we are talking about.

I know they are talking about upgrading sydney's inner west in march 2012, but what I would like to know what are decent benchmarks. What should I expect during peak traffic times and off peak traffic times? I would even be happy with 200 to 500 kb/s. All well and good that they tell me all will be better after the upgrade - but what is the realistic line in the sand that I would be justified in knowing that I was being taken for a ride and made the biggest fool of.

Fingers crossed, maybe the capacity in our area will be smartly increased and I will be enjoying 1to2 MB/s by april. Until then I will be enjoying the same speeds of my 14.1 dial up modem which I had in 1990s, while using Netscape. Oh what memories - can see the star spin around that N with lightning speed and hear that electronic symphony as the modem connected. If only my wifi 2 could do the same.....
19 Feb 2012 11:26:41 AM: Have you reported the lack of speed to VF?

If so what did they say?

Are you prepared to wait until an upgrade is complete?

Personally I would not wait, why should you pay for a non-existent service?

If you are prepared to wait, fine and hopefully there may be an improvement in the service, if not then report the matter to VF, let VF do their investigations with resolution. If still no better take the matter to the TIO.

An alternative provider that can deliver a service may be your only answer.

TIO contact details at the top of the page under the How To Complain tab.

Vodafail.com Moderation Team

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20896 Someone from NSW thinks vodafone is Silly Bills at 18 Feb 2012 09:21:42 AM
Balance update feature ( 1512 ) is out of sorts - lagging data , incorrect data - no responsibility from Vodafone.

ANyone game on launching a lawsuit against these clowns?

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20895 Someone from NSW thinks vodafone is Mega at 18 Feb 2012 12:48:26 AM
Was told I was lying about my shit reception

Call dropped on complaint line and then sent a text stating that because I terminated the call, they considered the matter closed.

Fuckin Charming.

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20894 Someone from NSW thinks vodafone is at 17 Feb 2012 02:50:35 PM
Exert from Herald Sun 17th feb 2012


Smartphones under siege from criminals
reached an all-time high in 2011.

Vodafone has advised customers to install anti-theft and anti-virus apps on vulnerable Android phones.

Vodafone's head of applications James Dampney yesterday said research by McAfee had revealed 200,000 mobile phones were lost or stolen in Australia every year, and malware attacks on mobiles, particularly Android phones, reached an all-time high in 2011.

Vodafone has advised customers to install anti-theft and anti-virus apps on vulnerable Android phones.

Vodafone offers anti-virus and anti-theft protection with a dedicated McAffee Mobile Security app for smartphones for $3.

WHO IS GOING TO OFFER VODAFONE CUSTOMERS ANTI-THEFT PROTECTION FROM VODAFONE HUTCHISON AUSTRALIA.
VODAFONE CUSTOMERS ARE UNDER SIEGE FROM VODAFONE.
IT APPEARS THAT VHA IS THE KING OF THIEVES, AND THE WORST, AND DUMBEST TELCO IN THE HISTORY OF TELECOMMUNICATIONS.


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20892 Someone from NSW thinks vodafone is complete failure ..... at 17 Feb 2012 12:36:09 PM
Hi,

After been in contract for 2 year and 6 additional month for my Mobile broadband services, when i cancelled my contract due to poor service, i asked them to unlock the mobile key however Voda guys want to charge me another $29 to unlock the key. I feel disgusted with such unfair fee and will move to another provider once my mobile services contract will expire next month.

kamboj

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20880 Someone from NSW thinks vodafone is Extreme 100% fail at 16 Feb 2012 08:47:31 AM
In Glenorie NSW 2157 for the last 48 hours all 4 phones in the house have had no signal. They initially denied any problem and told me to remove and clean my SIM card. I said like you mean all four of them give me a break.
Then when i refused to hang up he went away came back in 15 minutes and said yes there is a problem
I,m going to ask them to release me from my contract

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20879 Someone from NSW thinks vodafone is Irrationally Stupid! at 16 Feb 2012 07:59:04 AM
My office is in Erskine Park (Sydney's West).

Up until a couple of weeks ago, I never had trouble with phone calls here. Data has never been great, but I understand that it's a little remote from heavily populated areas and so I'm not expecting blazing data speeds. Now, I'm lucky if my phone has 1 or 2 bars of cellular reception, and most of the time my iPhone says "SOS only" instead of showing signal strength.

Isn't Vodafone trying to IMPROVE their network instead of making it WORSE?!

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20877 Someone from NSW thinks vodafone is reception unable to send or recieve at 15 Feb 2012 08:01:39 PM
Sydney - including inner west and CBD ... haven't been able to send or receive since about 8 pm
15 Feb 2012 08:03:02 PM: it's 10 pm now... why is the time stamp saying 8 pm?
17 Feb 2012 08:47:21 PM: The timezone on the website is a bit different to your local time. We don't adjust the time displayed based on your location.

Thanks

Vodafail.com Moderation Team

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20872 Someone from NSW thinks vodafone is blatant rip off merchants! at 15 Feb 2012 12:30:11 PM
Every time I wake up and look at my phone I have 'no service'. I have to switich my iphone off then on again to search for reception otherwise people can't contact me. WHY TAKE MY MONEY IF YOU"RE NOT GOING TO DELIVER??!

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20871 Someone from NSW thinks vodafone is Very bad data at 15 Feb 2012 12:21:11 PM
I can accept the minor call dropout, but the data connection is so far and beyond, tested at the City central station at Sydney, 9k download and 4k upload (with full bar). sometime it wont even download any data. overall about 70 - 80% I getting no connection or very slow connect. So whoever out there got told by vodafone there is nothing wrong with they network, and maybe it is they sim card, it is certainly not. because in the M5 tunnel you can get about 1Mbps to 3Mbps+ or sometime 5Mbps connection. (tested). my guess is that Vodafone is shaping speed, can't see why you can get full bar connection and no getting any data. maybe they using the data for other customer who is on prepaid account??

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20860 Someone from NSW thinks vodafone is 1 year at 14 Feb 2012 09:33:57 AM

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20857 Someone from NSW thinks vodafone is A BASKET CASE at 13 Feb 2012 06:31:19 PM
FOR SALE

DIGITAL MOBILE AND BROADBAND NETWORK
AUSTRALIA

VERY CHEAP
$49-00 CAP#
Hiya peoples,

This is Crazy (PERSONAL DETAILS REMOVED) from Vodafone offering you our latest deal.
I know you like value,so,I will sell you the whole VODAFONE network for only $49-00.#

Yes ,that's right! only $49-00#

A 3 billion dollar Vodafone network for only $49-00#
If you buy right now,I will give you 50% off the purchase price.
Yes,that's right a big 50%off!
Give me a call today!

PS.could you please use Telstra or Optus to make the call because we are upgrading our network,and your call might drop out.

Thanks
(PERSONAL DETAILS REMOVED)

# Total purchase price $49-00#
Excludes
Multiple class actions
Multiple civil actions
Multiple compensation claims
Australian Government fines
Tax avoidance/evasion
Multiple unfair dismissal claims
Long term golden handshakes for Vodafone executives.
Software replacement for entire network.
Broken Base stations/transmitters and towers.
Replacement staff and full training for entire company.
$ 3 billion debts to many institutional lenders and banks.

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20850 Someone from NSW thinks vodafone is BILLS, PHONE AND OVERDUE BILLS at 12 Feb 2012 11:22:24 PM
Well were do i start, in Aug 2011 my 2 year contract finished up. so i went to the vodafone store to see what new phone i could get on the $29 cap same one that i had been on for 2 years and NEVER went over, anwyas i ended up with NEXUS S , 1st week of having the phone too many problems with the speaker so i took it back and they were happy to give me a new nexus s, 2nd nexus s fone and same problems so this time i went to the store again and they kept me in the store for 3 hours and said they couldn't swap the phone cause they couldn't hear the problem, 3 hours later i left the store in tears and no new phone, so i rang telecomunications and they straight away resolved the issue and said that i had 28 days from when the phone was issued and shoudl be allowed to get a new one just go to the store and they shoudl give you a new one, well did that went to a differnet vodfail store this time no problems in giveing me my 3rd nexus s phone, had it for 3 half months no problems untill it STOPPED WORKING, couldn't hear my phone ring couldn't watch a video, so i decided to take it in to repairs as i thought they wouldn't give me anew phone again since i had this one for nearly 4 months, get it back after 15 MINS IN REAPIRS AND THEY SAY AHHH WE JUST DID A SYSTEM UPGRADE AND YOUR PHONE SHOULD BE FINE NOT TO MENTION THE SPEAKER WASN'T WORKING, i said okay what ever a left the repairs store a week later i'm back at reapir and they tell me they will change the speaker this time , so i had to wait now till after xmas to get my fone back.
they call me up to let me know that my phone was ready to pick up, this time i get my phone and a wek later i am BACK AGAIN CAUSE my camera wasn't working , every 3 photo's the 4th would come out completely black , they say come back in half an hour and we will tell you if we need to wait for a new part,
go back and THEY TELL ME IT NEEDS ANEW MOTHERBOARD SO MY WHOLE PHONE NEEDS TO BE REPLACED INSIDE, DON'T FORGET IT'S ONLY A 4 MONTH OLD FONE, 2 days later i get a call telling me to go and pick up my phone :(
so i go back TO REPAIRS WERE I HAVE BEEN NOW 3 WEEKS IN A ROW,
A WOMEN CALLS MY NUMBER OUT AND I SIT DOWN AT THE DESK AND SHE GOES HERE YOU GO,
I LOOKED AT THE PHONE AND SEE IT'S NOT MY PHONE,
IT'S NOT THE PHONE I WALKED IN WITH SO THEY COULD REPLACE THE WHOLE MOTHER BOARD,
i asked her where is my phone and she said this is what samsung sent in for you it's a refurbished phone, I WAS CONFUSSED AND PUZZELD AND SHOCKED ALL IN ONE, AS SOON AS I LEFT THE STORE RIGHT OUT SIDE I CALL CUSTOMER COMPLANTS TO LET THEM KNOW THAT I WASN'T HAPPY THEY DIDN'T GIVE ME MY PHONE BACK WHICHI WAS 4 MONTHS OLD THE GACE ME APHONE WHICH HAD PROBLEMS AND WAS JUST FIXED UP, SO THEY TOLD ME I COULD GO TO THE STORE AND GET new nexus s KEEPING COUNT THIS IS MY 4TH ONE NOW IN A TOTAL OF 5 MONTH, THIS PHONE WAS BRAND NEW OUT OF THE BOX AND STILL DID THE SAME RUBBISH MY OLD ONES DID TOOK IT BACK THE NEXT DAY AND THEY SAID AWW THE MANGER ISN'T IN SO I HAD TO WAIT TILL AFTER NEW YEAR, Jan 2012 i ring up the manger at the store and she told me ring up the 1555 number and see if they would give you permission for anew phone so i did , on the phone for 2 and half hours screaming at them saying i DIDN'T WANT THIS NEXUS S PHONE ANYMORE AND THIS WAS MY 4TH NEXUS SO I DON'T LIKE THESE PHONES TO MANY PROBLEMS AFTER PROBLEMS, OKAY THEY TELL ME ONLY PHONE I CAN GET ARE CRAP OLD FONES CAUSE THE NEXUS S WAS ONLY WORTH $200 SO I WAS ONLY ALLOWED A $200 PHONE,
CHUCKED A BIG STICK UP ASKED TO SPEAK TO THE SUPERVISER AS THEY GUY I WAS TALKING SAID HE COULDN'T DO ANYTHING FOR ME I WASN'T HAPPY THEY HAD TOLD ME THAT I WOULD BE ABLE TO GET A NEW PHONE ONCE MY PHONE HAD BE TO REAPIRS 3 TIMES THEY WOULD ALLOW ME TO GET A NEW PHONE, MY PHONE HAD BEEN 4 TIMES AND STILL THEY WOULDN'T GIVE ANOTHER BRAND ONLY NEXUS S AND IS AID I WANTED THE HTC, AND THEY WOULDN'T LET ME HAVE IT ONLY IF I PAID $100 TO GET A PHONE THAT IS ON A $29 CAP , WHIHCI I THINK IS BULL CAUSE I AM PAYING 29 CAP FOR 24 MONTHS I SHOULD HAVE APHONE THAT'S ON THAT PLAN ANYWAYS I MANGED TO GET new htc sentation and i haven't had a problem with my phone since.
but my 29 cap plan also goese over every month i owe more then $200, I HATE VODAFAIL WITH A PASSION, GET THIS I AM NOW WATCHING MY CAP USEAGE ON MY PHONE WITH THE LINK AND I JUST NOTICED I AM STIL $67 LEFT FROM $180 BUT THEY HAVE CHARGED ME .50 CENTS FOR ANUMBER I NEVER TEXTED OR CALLED AND SAY I OWE THEM 50 CENTS MORE NOW HAHAHAHAHAHAH WHAT A JOKE THIS COMPANY IS AFTER MY 2 YEAR CONTRACT IS UP I AM LEAVING AND GOING SOMEWHERE BETTER VODAFAIL FOR SURE PUT ME THROUGH HELL AND BACK
13 Feb 2012 08:41:52 AM: You are unlucky for Nexus S. Leave the phone alone pleaseeeeeeeeee
13 Feb 2012 01:38:29 PM: Why not ,as one reader suggests,change your address to a post office .

Australia Post accepts the following address, EG. (Joh Blough C/O Sydney Post Office 2000 NSW)
This is a legitamate address.
Then place a redirection in at the post office using Australia Post forms and get your mail sent back to you.

Find an area where there is no vodafone reception,(on Vodafone maps)and have your contract cancelled due to no reception.(with no penalty)
PROBLEM SOLVED

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20838 Someone from NSW thinks vodafone is SHOCKING FAIL at 10 Feb 2012 07:53:23 PM
I am just so unhappy with vodafone, all the promises are broken.

Network is still choking , Using the latest recommended modem. Having to Hard reset modem too many times now and lasts only for 20 mins max until the next choke.

Refresh rate is so slow that we cannot trust ourselves to count on it to make our online buying successful, choking network times out transaction on buy ins.

Savagely sucks big ones .

Please fix it Vodafail.

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20837 Someone from NSW thinks vodafone is annoyed and problem can be fixed at 10 Feb 2012 07:50:59 PM
I wish to recharge my mobile using credit card as I have always done but because the credit card expires 02/12 recharge is not accepted by vodafone. My new credit card comences 02/14 and is not activated by my banking institution until end of February. Vodafone system appears to be the only system that ceases to accept credit cards from the beginning of the month. My 02/12 visa card is accepted in all other areas and will be accepted until end of the month. This means I have to wait one month to recharge. My recharge is by credit card because I travel extensively to remote places and buying vouchers is inconvienient to say the least. Although service is not that good in many areas I do find spots of service.

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20836 Someone from NSW thinks vodafone is Voda/3 Reception Problems at 10 Feb 2012 03:04:57 PM
I used to laugh at my mates when they used to complain about reception issues with their voda handsets. I personally have been with Three since the days of Orange.

For the last 2 weeks I have been having really bad reception issues with my 3 handset. I have a Galaxy S2 (have tried another S2 with the same symptoms)and when I am in my office (Homebush, NSW) I have zero bars (no reception at all). Mind you I have been sitting in the same location for the last 4 years and have never had any issues.

At times when I do manage to get signal (while in my office), it might be 1-3 bars but it's always on roaming. I have also noticed when I am in open air and I get the 3G signal, it's still quite low. The signal strength hovers between 1-3 bars.

I was wondering if anyone is having similar issues?


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20835 Someone from NSW thinks vodafone is No words to describe it at 10 Feb 2012 12:04:38 PM
Simply wanted a call back in regards billing. Got a call back and knowing their network the call dropped out and they never called back! I had to call them again and arrange a new call back. Thanks Vodafail

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20833 Someone from NSW thinks vodafone is at 10 Feb 2012 10:20:10 AM
10 Feb 2012 10:28:01 AM: many others have had the same problem. Vodafail creates fictional usage and bills you for it in a hope that you will pay. Many others have had exactly the same thing happen to them (read the last 100 posts, perhaps 5 or 10 have related to this problem).

It's just another VODASCAM!

Where are you to help these people ACMA??

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20830 Someone from NSW thinks vodafone is Huge at 10 Feb 2012 06:37:53 AM
On the train from lidcombe to ashfield, I had to reconnect the call SEVEN times. It's beyond a joke.

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20829 Someone from NSW thinks vodafone is Very Bad at 9 Feb 2012 07:32:04 PM
.Lot of disturbances anf call drops in Liverpool area.

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20828 Someone from NSW thinks vodafone is Internet usage at 9 Feb 2012 06:38:12 PM
My husband has been sending SMS to get balance. 1 week had the same data usage then dropped down to 500gb. When I looked on the Internet his balance was 5 days back. I rang Vodafone and he actually owed 3 dollars extra now as he had gone over. Vodafone wanted me to get my husbands phone checked out by the technical department. I advised him my husband has been on YouTube and he has used the data. Maybe vodafone should be put through to technical department and be fixed not my phone. I also told them that when we send to get the balance it should say EXACTLY what date the balance is from. Yet now all they say to protect themselves is that usage could be up to 48 hours delayed. Now my husband still has till 20th to bill cycle to start again and $60 outstanding. I complained and they said that when I receive bill to call back and they would credit $60. But I'm sure that will take me hours again to credit. Yes once again Vodafone needs to be put through to the technical department because they are seriously bad. I am with optus and they are not fantastic, but I have 5 gig Internet and never go over, my hubby has 4gig and it eats it up. I'm always on the Internet my husband is only on at night. Just doesn't make sence.

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20827 Someone from NSW thinks vodafone is MegaFail Again at 9 Feb 2012 06:34:57 PM
Vodafail have, as their message says, "upgraded" their billing system but there are now problems with it - what a surprise ! I called twice earlier this week and when i got to the point that I told them I had a billing query - the system told me that they were too busy to take my call and they told me to call back again - call ended.

I called today and spoke to someone who told me they had system problems and could not see my account - I had to call back.

This company is a joke and unfortunately my company has chosen Vodafail as supplier - I dropped 3 a year ago and will NEVER return to either company presonally - just like I refuse to fly KLM ever again after a farce many years ago and I make sure nobody I know does either.

Is Anyone at Vodafail ever going to take responsibility for this nonsense.

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20821 Someone from NSW thinks vodafone is Epic Fail at 9 Feb 2012 10:38:29 AM
No reception around the inner west - problem has been going on for the last 3 months

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20820 Someone from NSW thinks vodafone is at 9 Feb 2012 09:53:57 AM
I've been with Vodafail for about 21 months and have found the 3G network to be woeful and I live in Newtown (3 km from the city). I was waiting for my contract to end when I decided enough was enough and thought that $150 to end my contract was worth it. I knew when my contract ended but I wanted to call Vodafail to confirm. They wouldn't tell me when my contract was ending until I I told them why. When I did, I got siphoned off to someone else who offered me a new phone and some other freebies to which I answered, "I appreciate what you are offering but if the network is no good, what's the point of a new phone?". After hanging up, I got a phone call from them stating they would halve my bill for the remainder of my contract with no conditions.

While I appreciate this reasonable level of customer service, the truth is that you've blown it Vodafail. You've lost my trust and the trust of thousands of other customers. I will never go back and will never recommend you to anyone else. This is the price you pay for your spin and lies over the last 1-2 years. Fix your network and then maybe you might get some credibility back. But even then, I wont be back!
9 Feb 2012 05:27:35 PM: I agree - I've been to Newton in Sydney and every time I am there, there is little or no reception.

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20819 Someone from NSW thinks vodafone is Massive Fail at 8 Feb 2012 10:12:10 PM
I am sick of the Vodafone network. My wife and I have both just purchased iPhones and have connected to the Vodafone network. We both have reception issues everywhere. I also use my phone for work and it is an absolute joke when customers cannot get through. I don't get voicemail until hours later. I cannot send text messages, I cannot send emails it is totally useless. In this day and age of technology this is an absolute joke. All I want to know is when will it be fixed or am I waiting my time waiting around?

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20818 Someone from NSW thinks vodafone is Extreme at 8 Feb 2012 08:06:57 PM
I was not able to access my phone while at school. As a student co-ordinator I need it. I have to sneak down to Castle Towers at lunch to get reception.

Any suggestions?



Regards

<<PERSONAL DETAILS REMOVED>>
8 Feb 2012 10:00:37 PM: To the OP I have removed your personal details as Vodafail.com does not permit the display of email addresses etc.

As far as your issue is concerned, have you approached VF to advise VF of the problem?

If you have and the position has not improved, then your next step is to take the matter to the TIO.

TIO contact details are found at the top of the page under the How To Complain tab.

Vodafail.com Moderation Team

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20815 Someone from NSW thinks vodafone is at 8 Feb 2012 12:46:09 PM
no barcode bill to make payment on my account,and I think it is over-due.


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20805 Someone from NSW thinks vodafone is Wrong at 8 Feb 2012 07:29:45 AM
I can not believe that hundreds of voda staff are being let go and yet the CEO keeps his job.

These are people that have worked their guts out and do not deserve to go home and have to tell their family they no longer have a job due to the incompetence of the execs at the company.

This is truly the wrost ending possible for this whole debacle and I truly feel terrible for the people that are being affected by this.

Nigel, you should be ashamed of yourself!
8 Feb 2012 08:14:24 AM: you think employees have had it tough, think about the customers!! somebody think of the customers!! :o
8 Feb 2012 01:52:35 PM: Don't be so self centred and arrogant.

You had service drop out which is why they are in this mess, but that should not mean the people that were doing their job should now not have an income.

Think of them for a second and then let's hold the execs to account!
8 Feb 2012 03:29:48 PM: If you look at the picture Australian 26th jan 2012 of Nigel Dews CEO Vodafone
Story: 'Vodafone Australia to slash jobs in restructure.'
It looks like the Captain of a sinking ship,already destroyed.
Look closely at his eyes,and you tell me if they are not bloodshot and pinned!!!
9 Feb 2012 01:50:56 PM: 01:52:35 PM I am 08:14:24 AM. I had to lay off one worker when business began drying up in Sept (yes, it started earlier than the news reported) 2010 - noone would listen to me (not Vodafail nor the TIO). I had to let him go. He's a young man in his mid-twenties, long-term partner, renting... I happen to know he hasn't found full-time work since.

So who am I more sorry for, the customers or the employees of Vodafail? Neither, I'm more sorry for those who've done nothing wrong but have been affected via their income or their emotional lives.

FYI it's not even the executives to blame, they just did their jobs. Who's to blame then? it's the regulators.

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20797 Someone from NSW thinks vodafone is ridiculous! at 7 Feb 2012 01:17:04 PM
Again, no data within 500m of the Sydney CBD. I'v discussed with a friend who is in Surry Hills who also gets pathetic network between the city and the suburb.

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20794 Someone from NSW thinks vodafone is Huge Complete at 6 Feb 2012 09:31:57 PM
I have only just been sucked into the vortex of being transferred after 9 years with the company it took over.

My old modem was far more reliable and had a consistent speed for mobile broadband. The pocket wifi2 is so slow and the network is at a choke, first weekday peakday.

I want to know if I can get out.

My number was only ported on Sat 3 February and I was told that I would experience a significant difference when brought across to Vodafail.

I would really appreciate them actually doing what they promise after so many spruked emails claiming improvement,this is the pits.

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20784 Someone from NSW thinks vodafone is Very poor! at 6 Feb 2012 12:49:03 PM
My phone - which is a business phone constantly drops out and often has No signal. This is not very acceptable as my office is on Pitt st in the CBD of Sydney! when I try to explan my frustration to customer care- they dont seem to know where Pitt St is in the CBD. Surely there would be a signal in the Central Business District of one of our largest cities. I have had enough. Poor service - thye sign you up for 2 years and cannot provide the basic service we require. This is costing me business and looks bad when I am on the phone to clients. I will be trying to ditch them as they are not meeting their side of the bargain.

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20780 Someone from NSW thinks vodafone is dropped calls at 6 Feb 2012 06:08:46 AM
i am going mental, since christmas, nearly every call I make drops out. Going mental, today I am demanding that they cancell my contract.

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20778 Someone from NSW thinks vodafone is contract at 5 Feb 2012 10:24:23 AM
im on a $45 plan. They charge more.
My contract was signed in September 2011.
It was not untill december 2011 that I recieved my phone and sim card.
By this stage I was in Europe. I recieved a text message while in Europe saying 'you will now be connected to Vodafone', off course I could put my new sim in my phone becsuse i was 20000km away.
By this stage I was on the Costa Serena cruise ship. At this time the Costa Concordia hit rocks and my family in Australia was worried. They could not contact me, and were under the impression that I was dead.
On my return to Australia on the 29th jan 2012 I put my new sim into my phone. At this stage I noticed that I had 2 months of Vodafone bills, and after 5 days in Australia my phone was barred for not paying my bills.
So lets summarise this....
5 days of phone connection,
with 2 months of phone bills at $133 (noting that my contract should be $45 month) with an agreed Nokia N8, yet a Nokia E7 was sent instead)
and an apparent 3 months free incentive to sign up,
Yet i was disconnected for not paying my bill 5 days latter.

So I get on the phone with the apparent 24/7 customer service centre which could not help because the business centre was closed. (so its a 24/7 customer service, but the business centre is only available between certain hours)
WHAT A JOKE.
A $640 bill from my previous Optus bill to close that contract

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20772 Someone from NSW thinks vodafone is incompetent and useless! at 3 Feb 2012 01:46:10 PM
ridiculous.
I have been waiting over 8 months for them to produce a valid proof of purchase for an iphone 4 I recieved. It was stolen, so I applied for the insurance.
Seemed easy.... I was wrong. The insurance asked for my IMEI number....
Vodaphone accidently never recorded my IMEI number when I upgraded my contract and phone. So when I produced the box with the IMEI number, they told me "oh that number cant be verified... you could have borrowed that box of your friend just to have an IMEI.
So basically, the insurance company through vodaphone wont help me, and vodaphone customer care has failed on numerous occasions to try and find my orginal proof of purchase.
Not only do I feel cheated, but Im reminded every bill when they still charge me for the phone that was stolen AND insurance... and it cant be replaced because of their crappy mistake.
4 Feb 2012 07:07:38 AM: You my friend, need to take this matter to the TIO, VF will come to the party once the TIO is involved.

Agree with you entirely, a ridiculous state of affairs to be in!

TIO contact details at the top of the page under the How To Complain tab.

Vodafail.com Moderation Team

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20768 Someone from NSW thinks vodafone is VERY at 3 Feb 2012 09:15:48 AM
Coverage, reception

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20767 Someone from NSW thinks vodafone is an oscar nominee for the crappiest provider in a telecommunication role at 3 Feb 2012 07:55:14 AM
Reception good 5 bars. Wi-Fi good no problems there....cant download data during the evenings.

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20762 Someone from NSW thinks vodafone is 0 at 2 Feb 2012 08:48:30 AM
Yahoo. Thumbs up to the TIO. Vodafone billed my wife for 270 MB data usage for 2 days whereas her average across the last 6 months has been 60 MB/month. According to their bill she used internet on her phone for a total of 56 hours in 2 days. Cut short, TIO got my bill reduced and all that extra amount invoiced waived. Score!!!

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20760 Someone from NSW thinks vodafone is Absolutely USELESS at 2 Feb 2012 06:32:46 AM
Phone stopped sending/receiving SMS. Call VodaFuckinFail and they troubleshoot and after a master reset failing to resolve issue, they tell me to replace my SIM (which is less than 1 yr old). I do so - problem not resolved. Walk into their shop and is told to repalce my phone as its faulty. Get brand new phone and within 1 week, problem is back!!!!
Call back VodaFuckinFail and they want to troubleshoot - i refuse and insist on getting my money back or unlocking phone at no charge. They decline saying I have to pay for unlocking phone and I refuse as they made me buy a new phone knowing very well there was nothing wrong with my old one.
VodaFuckinFail finally agree and let me unlock at their cost. Once my credit runs out and ditching these f*$%ers and heading somewhere more relaible.

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20758 Someone from NSW thinks vodafone is Poor shocking unbearable at 1 Feb 2012 08:30:50 PM
I have been living in this sydney inner west suburb for the last 10 months and there is almost no VF coverage in this place. I have complained them zillions of time and they promised to build new towers in my area by 15th december. Till then they have been giving me new promises every month, but they never solved the problems. These people are cheap morons and should burn in hell. Why doesn't the goverment take any action against these cheaters, what is the telecom authorities doing ? How can such a poor provider do business in a first world country ? I just want a escapre route from my contract with a huge penalty.
2 Feb 2012 04:57:03 AM: As long as the government collects its taxes from vodafone, they wont lift a finger to help. You should lodge a complaint to the TIO and they could help you exit the contract.

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20757 Someone from NSW thinks vodafone is shocking at 1 Feb 2012 07:18:11 PM
dropped calls, what customer service?there is none..no reception..learning telepathy to be able to send a message..

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20756 Someone from NSW thinks vodafone is absolute at 1 Feb 2012 05:47:52 PM
No network coverage for 4 days. Many calls to vodafone have failed to fix. promise after promise broken. Still no coverage All different excuses. I own my phone outright but they tell me if I change carriers I will have to pay a large amount. I hate vodafone.

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20751 Someone from NSW thinks vodafone is major fail at 1 Feb 2012 11:49:24 AM
I could send a carrier pigeon and geta better service. Vodafail provides the worst reception of ANY other carrier.

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20748 Someone from NSW thinks vodafone is every month at 1 Feb 2012 08:18:32 AM
every month they send me a bill of excel amount and i had to pay that even though i didn't exceed my plan amount. last night they send me a message that i had $10 of excel amount still i have $1 remaining.This morning when i checked my balance the excel amount is $30 and i have n't use my mobile since last night.

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20746 Someone from NSW thinks vodafone is at 31 Jan 2012 07:19:50 PM
A little while ago i rang and talked to LARA, she suggested a call back instead of waiting half an hour. I agreed and waited, one and half hours later i get call back from a call centre person Im guessing is not in Australia. I wanted to ask about my bill, guess what, their system was down and he couldnt access it, why couldnt lara just say that when i first rang up?
The next day i get a sms from vodafone asking about the service i received and they would like me to answer a few questions, I received the first question so i replied to it, guess what, it is still sitting in my outbox waiting to be sent, it will not send. maybe because i sent a low rating, it will not accept it.

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20745 Someone from NSW thinks vodafone is Data nightmare at 31 Jan 2012 06:38:47 PM
Hi Guys,

My last bill for data alone was $556 +GST the other day when i checked it through 1512. It has never been that high & i haven't used it any differently to any other month.
I called to discuss it with someone & the couldn't explain it due to system upgrade.
Voodoo asked me to call back when i recieved my bill.

Has anyone else had this fraud?

let me know.

Thanks








1 Feb 2012 06:29:37 PM: The bill should be itemised to show the date of your data usage and how much data you used on those days. If you are certain you didn't use that much and Vodafone isn't responsive then you can file a complaint with the TIO (details on the 'how to complain' page). It's best to tell Vodafone you will file a complaint before you actually do in case they can help you sooner.

Vodafail.com Moderation Team

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20744 Someone from NSW thinks vodafone is There are not enough words in the dictionary to describe this mob. at 31 Jan 2012 05:11:17 PM
I placed an order on the 5th Dec. 2011. Told 5 to 7 working days for delivery. Have waited and waited and tonight I called their customer care number that they gave me which is wrong, and asked where my phone was. After speeking to a person in India who kept putting me on hold, I was told that my phone was sent to my address and that noone was home to receive it and that it was given to the P.O. for collection. That might have been the case but why was there no notification of them telling me that the phone was at the P.O. for collection. I go the my P.O. on a regular basis to collect parcels (and know the staff well) and never have they told me that there was a phone/parcel waiting to be collected. And why was I never given a 2nd and final notice as is the norm at all P.O.'s before they send the parcels back?
Then they wanted to refund my money and I said no I want the phone because I stood to lose nearly $50 of Bonus bank dollars that I had accumulated. They placed the order again and this time I asked that it be sent to my work and that there will be someone there to sign for it. Again in 5 to 7 days. We shall see Vodafone. I'll bet if Adam Gilchrist could see the complaints on this website, he might have had second thoughts about promoting them.

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20743 Someone from NSW thinks vodafone is Hopeless at 31 Jan 2012 03:54:19 PM
Voda call centre gives wrong info! Was talking 2 them 4 30mins! They transferred me twice! Didn't know what they were talking about!

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20741 Someone from NSW thinks vodafone is at 31 Jan 2012 12:45:53 PM
have to stand on roof to text or call, and my house is on top of a huge hill at Grays point, Sydney

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20739 Someone from NSW thinks vodafone is very at 31 Jan 2012 10:03:12 AM
We live in Stanmore/inner west and despite the fact that vodafone have been upgrading their network in sydney, there are still noticeable blackspots both in and around stanmore, along George street west of the city towards Glebe. These are areas where they claim to ahve 100% coverage. Will not be signing up with Vodafail again once our contracts expire.

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20738 Someone from NSW thinks vodafone is a clusterf**k upon a clusterf**k at 31 Jan 2012 09:25:31 AM
3g playing up... again

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20730 Someone from NSW thinks vodafone is MASSIVE at 30 Jan 2012 02:40:34 PM
I am in the Mona Vale area and for the last 2 weeks have had nothng but issues with reception. I can have full strength one minute then nothing at all for an hour..then it comes back for a minute or 2 then goes again..............if i lived in the middle of nowhere i would understand but in Mona Vale NSW in 2012 its unbeleivable

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20724 Someone from NSW thinks vodafone is complelty useless at work at 28 Jan 2012 08:21:54 PM
got a new job in a rural area phone won't get any service at all still have 10 months on contract been told i have to pay the entire contract amount to end contract but why should i have to pay the whole contract when they don't provide any service

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20718 Someone from NSW thinks vodafone is no more repair centres at 27 Jan 2012 08:00:44 PM
Dear reader

1stly I'd like to say thank you mr brimo for bringing to light a woeful company.


I have just been told that after hemmoraging money and loosing customers due to their bad network, they have just announced that they are closing all their National mobile phone repair centers with the sacking of 120 employees.

Great! not only do they woeful customer service, Now they will have NO after sales support or repairs done locally. And worse still, 120 good willed people are going to be left in the cold.
30 Jan 2012 06:25:18 PM: Makes sense to Vodafone not to repair your phone and still charge you a monthly fee for the NO SERVICE and FAULTY reception
On top of that you pay for their BROKEN AND FAULTY mobile phones usually stuck in a two year deal.
VODAFONE,...............doing it their way!!!!!

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20701 Someone from NSW thinks vodafone is Disgusting at 25 Jan 2012 05:04:36 PM
Hun up numerous times when trying to transfer ownership.

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20696 Someone from NSW thinks vodafone is Bad :( at 25 Jan 2012 05:22:52 AM
Just a little west of Parramatta. The 3G reception here is bad so we usually set to 2G on our phones. The last few weeks there's been something wrong with the 2G network which makes the person you call sound like they are talking underwater.

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20695 Someone from NSW thinks vodafone is EPIC FAIL at 24 Jan 2012 09:27:28 PM
Dropped calls
Snail speed data
On hold with customer care for an hour only to be cut off

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20693 Someone from NSW thinks vodafone is It is an Indian company at 24 Jan 2012 03:03:40 PM
Nothing wrong with that per se but if I had been advised I was signing up with an Indian business I would not have chosen to. Reasons: the customer service is awful - really hard to explain the length of time I have spent dealing with poorly trained uncooperative operators in India. Letters to their Correspondence team in Tasmania go unanswered (does it really exist ?).
They have deserted these shores.
I shall be moving to an Australian carrier asap.
25 Jan 2012 03:27:58 PM: Good luck mate, all major telco's are outsourced.
25 Jan 2012 05:51:47 PM: try iinet, best service ever and through optus so great reception
25 Jan 2012 08:21:57 PM: Amaysim have an aussie call centre

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20692 Someone from NSW thinks vodafone is more than 10 days to connect at 24 Jan 2012 01:34:05 PM
We started to register our 5 mobile phones from 13th january, it is now 24th january 2012 - and there is still one mobile not connected to vodafone!! have rung vodafone every day spent long hours on the phone, gone to various people and each time have to explain the 'situation' ??? they advised they were excalating phone and should take up to 48 hours (it took 4 days) we were originally told it should not take long as the numbers were migrating from 3 as they would have priority, what a joke!! what make me annoyed is that a relative of mine migratede from another company and it only took an hour. never again.... i'm so over vodafone
Wendy

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20683 Someone from NSW thinks vodafone is Intermittent at 23 Jan 2012 11:53:34 AM
I work in the middle of Sydney and still lose signal. Come on Vodaphone. This isnt some backwater third world country.

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20682 Someone from NSW thinks vodafone is Coverage is WORST OF THE WORST at 23 Jan 2012 10:18:12 AM
I've just migrated to Sydney. I didn't think Vodafone was that bad since I live in Potts Point. Vodafone is TERRIBLE! I signed up for x1 phone plan, x1 broadband 12GB plan and SamTab 10.1 12GB plan. Don't make the stupid mistake I made and sign with Telstra instead...
Internet is really bad! There is no point of having 12GB of internet when you can't use the internet in the first place. I have a Telstra account too as I have a work phone and a work laptop with broadband. The difference is clear... Telstra NEVER fails. Calls are great quality and internet (for mobile internet) - SUPERB! Vodafone - VodaFail!!! Calls will drop on you... Internet - when you're lucky... I always wait for the "H" coz if it's "3G" or "E" it will just not connect at all. When in "H", again if you're lucky since it is still super slow - and this is just to go on google.com!

I've had this problem for a few months now and despite their promise of better network, I just can't believe it! I'm in the middle of SYDNEY! smack right in the middle!!! If they don't have could coverage here, what more in, say Parramatta? SHOCKING!

I would leave if I could, if only I didn't tie down myself to a 24-month contract. Next time - definitely TELSTRA all the way!

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20681 Someone from NSW thinks vodafone is at 23 Jan 2012 09:55:32 AM
Vodafone just decided to sign me up to a contract for 24months without asking me. Would have been great service if I was needing an over priced contract but unfortunately all I needed was to cancel my every thing and move to a company who have some slight idea on how to legally operate a business.
After 3hrs on the phone and a complaint to the ombudsman I have been released from my imaginary contract on the condition I send my phone back. I asked 'how is my old phone any use to you' and recieved the answer,
'it's not', they just want me to send it back so they can put it in the bin and I don't get any use out of it.
Stella work Vodafail.
23 Jan 2012 04:44:06 PM: How did they sign you up without asking you or having you sign?
28 Jan 2012 12:35:02 AM: as above..a contract is something you sign..??

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20680 Someone from NSW thinks vodafone is They should be completely wiped out of Australia.Disgraceful. at 23 Jan 2012 09:41:32 AM
I was completely stuffed up after getting 2 iphones on $59 plan. Sales guy over the phone told me I get a very good coverage which was a big big lie.I never got any coverage and which was finally admitted by Vodafone.Took 7 days for my no. to be ported over and finally start of harrassment ever since my no. got transferred. Very very bad voice quality and coverage.G
Finally managed to cancel my contract and agreed on an maount to be paid if disconnected before a certain date which I did but than they again billed me next month. Logged a case with TIO and demanding compensation now for all the harrassment and loss of time and money I have been through.Got a call from Vodafone after 10 working days and the case officer said,we will release your no from vodafone and waive off your exit fee. That was very funny, I tiold this lady to check my account and see that my no. is already released from vodafone and exit fee waived off. She didn't even check my details before calling. No talk about my 2nd bill and just said we can't offer any compensation and I just told her that thanks for the call,I'll take this up further with TIO.

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20676 Someone from NSW thinks vodafone is to the point of self harm at 22 Jan 2012 12:57:36 PM
Since I closed off my mobile broadband account 2 1/2 years ago, I have been $27.10 in credit on my account.
I attempted to call customer service to close the account off properly and have the amout refunded however the overseas call centre operator just laughed at me. Very professional.
So now every month I recieve an account statement saying that I'm $27.10 in credit and that there is nothing to pay this month.
At my estimate of $2 per letter I have been sent, it would have saved the company over $30 (and going up each month) if the rude call centre operator had just issued the refund in the first place.
I'm in no hurry to call back.........

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20675 Someone from NSW thinks vodafone is Call drop outs and no reception at 22 Jan 2012 12:40:46 PM
I am so sick of the company. Most my calls drop out all the time. I feel like its a scam that if someone rings me, they purposely drop it out so I have to ring back, which takes about 10 attempts cause of repeated Call Fail problems. When are they going to fix this issue?

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20669 Someone from NSW thinks vodafone is Plain Terrible at 21 Jan 2012 03:19:24 PM
First of all I get very dodgy coverage in my area, though that's not the problem I recently faced. Last week I brought in my phone to my local Vodafail store as the power button was not working and therefore I couldn't turn my phone on after the battery ran out. I walked up to a lady, I think she was a young manager because she told one of the employees to "go to lunch". Now I expect reasonable customer service from anyone let alone a manager, but she did not seem interested at all. She asked for my phone and did something on the computer then said she'll send it away to get fixed. I had to ask all the questions to know what the hell was going on. How long will it be? 2 weeks or so
Do I get a replacement phone? No. Can I cancel the contract? If you pay out the remaining 7 months you can upgrade. Will my stuff be saved? No we will wipe everything. The way she spoke to me, the lack of friendly service put me right off. Not happy but I let it slide.
Now I get there 1 week later (not too bad a timeframe) and she says they "can't fix it as it has water damage which also means it voids the warranty". OMG I could scream right now! I have never let this phone go near water EVER! and she says it could be as simple as mist from the shower or sweat from being in your pockets. That is utter BS and you know it lady! I very rarely bring the phone into the bathroom and would find it uncomfortable to workout or do something to work up a sweat with a phone in my pocket!

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20667 Someone from NSW thinks vodafone is Battery life at 21 Jan 2012 11:17:36 AM
I recently moved to Optus.
My battery lasts amazingly longer than what it used to do!
21 Jan 2012 01:07:38 PM: You are Retarded yeah? No really? do you have an acquired brain injury? The service carrier has nothing to do with your battery life. If you were to discredit all the comments made by people that are simply poorly educated on this website, only about 12 complaints would be relivent.
21 Jan 2012 03:40:59 PM: Perhaps the battery lasts longer as there is no constant roaming/seeking for a non-existent service?

@ 21 Jan 2012 01:07:38 PM: had to laugh at your post about being retarded/brain injury/ people being simply poorly educated on this website - and then your spelling mistake.

Go to the back of the class and wear the hat, oh and what time does the store open tomorrow?
21 Jan 2012 08:53:22 PM: Can the name calling now cease please.

Vodafail.com Moderation Team

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20665 Someone from NSW thinks vodafone is Dissaponted at 21 Jan 2012 06:50:28 AM
I want to stay with Vodafone after 12 years of loyalty. I am out of contract now and waiting for things to improve BUT it never does !!!! I need a new phone/contract badly !! Have no choice but to go Telstra and get ripped off but at least I can get coverage even in lifts and carparks etc

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20657 Someone from NSW thinks vodafone is AWESOME SERVICE at 20 Jan 2012 04:06:12 PM
I AM VERY HAPPY WITH VODAFONE SERVICE AS I USED TO FACE COVERAGE ISSUE BUT AS THEY ARE UPGRADING THERE NETWORK 99% COVERAGE ISSUE IS RESOLVED...ALSO THERE CUSTOMER SERVICE IS SO AMAZING....I BELIEVE PEOPLE ON THIS WEBSITE ARE JUST FAKE AND FRAUD....IF THEY ARE REALLY FACING ISSUES THEN WHY THEY ARE STILL WITH VODAFONE....PLEASE THINK ONCE BEFORE YOU FEEL THAT EVERYTHING IS TRUE WHAT YOU SEE!!!!!!!!!!
21 Jan 2012 01:30:09 PM: Please supply your Vodafone employee number. You are alone in the whole website. The reason they are all still with Voda is contracts which will finalise one day and then they WILL NEVER BE AGAIN. Take that back to your employers if you dare.
21 Jan 2012 08:31:27 PM: been with Voda for 3 years no issues at all apart from a late payment fee (which was reversed later) last month
22 Jan 2012 12:34:26 PM: Hmmm- nothing like a statemnt full of facts to back it up. If you think that the people of this site are "fake and fraud" then please take the time to actually read the TIO Annual Report. Also have alook at the following website from the Sydney Morning Hearald for starters --
http://news.smh.com.au/breaking-news-national/record-complaints-over-vodafone-report-20111108-1n4no.html

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20656 Someone from NSW thinks vodafone is so frustrated!!! at 20 Jan 2012 03:45:39 PM
good on you vodafone
i can't receive or make calls and i can't send text messages or recive text messages.

why are you continuing to take my money??

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20647 Someone from NSW thinks vodafone is The worst at 18 Jan 2012 11:07:24 PM
I live in the western suburbs of Sydney and am suffering constant call drop outs, delayed voice mail, SMS and MMS messages. Also have alot of problems logging onto 3G especially around Parramatta. Also my iphone4 was stolen recently, it was replace by Vodfail as I am insured, but was told I have to pay an excess of $225, just for a bloody phone that costs $15 to make!! Plus I am paying off the phone that was stolen, $32 a month plus the cost of my $45 so called "infinite cap". Vodafone have failed to acknowledge my complaint, so I have now complained to the NSW Telecommunications Ombudsman. I suggest you all do the same.
19 Jan 2012 05:10:25 AM: haha you went to the Telecommunications ombudsman because insurance has an excess?
thats the way the world works, and its the policy of the insurance company, which you should have read before signing up for it. And you cant expect to not have to pay for something just because you lost it. Its not their fault you had your phone stolen.
19 Jan 2012 03:22:06 PM: Take some personal responsibility rather than complaining and looking for entitlements. You have no one else to blame but yourself for not reading and understanding your insurance contract. Time to ask yourself what are my personal responsibilities rather than what are my entitlements.
21 Jan 2012 01:43:12 PM: I couldn't have said it better. The comment above is spot on, insurance and excess go hand in hand.

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20645 Someone from NSW thinks vodafone is Coverage hasnt improved at 18 Jan 2012 04:32:55 PM
Vodafone say they are rebuilding their network and investing billion dollars to upgrade; well HELLO its not working on the northern beaches of sydney. I am a loyal customer of Vodafone's for over 10 years and if anything the coverage in my house, front & backyards has gotten worse, constant call drop outs, unable to send sms or connect to the intranet. Which part of Sydney are you upgrading, cause there's nothing happening on the NORTHERN BEACHES for years. Are you upgrading this year? next month? Please tell me

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20644 Someone from NSW thinks vodafone is Its misleading advertising & pathetic coverage problems at 18 Jan 2012 02:59:59 PM
Up graded from 3 mobile to Vodaphone. I was told the coverage was a little different but after there friendly staff assured me i would get coverage nearly every where, i signed up... From the word go it was nothing but trouble. In the 2 weeks ive been with them ive rang Tech support 9 times. Last straw whas when my daughter was carted off to hospital from a seizure and i couldnt reach her father to tell him.. Had enough of paying for a service i couldnt use and when i really needed it as well. I told them i wanted out of the contract and they said would i stay if i could go back to 3mobile so i said yes and as i type i am waiting for them to switch me back to 3. If you are stuck with a crap product & service that dosent suit you-you can get out of it- give it your best shot, i did and will be happy very soon. Thanks for reading and good luck-you need it....Never again will i go any where near Vodafone and will tell every one else as well...

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20641 Someone from NSW thinks vodafone is i am on a package of $29 per month for mobile dial and recieve which also sometimes sms which suppose to be within the limits of my package, and i have been paying the $29 every month for nearly a year, this month i recieved a bill for over a 100 dollars at 18 Jan 2012 01:07:16 PM
i am on a package of $29 per month for mobile dial and recieve which also sometimes sms which suppose to be within the limits of my package, and i have been paying the $29 every month for nearly a year, this month i recieved a bill for over a 100 dollars and when i inquired about it they said i have gone over my limit with data, i have never connected my mobile to the net or used it for recieving or sending data, through the inquiry the indian person that was talking to me from overseas was nearly saying pay it or else, so i got upset and threaten to ask my lawyer to sue voda phone and that is when i got a response from him putting his supervisor on which immediately said we will cancel this charge it was a mistake

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20640 Someone from NSW thinks vodafone is SO OVER IT!!! at 18 Jan 2012 08:05:24 AM
Long story short, bill was due 5th Jan, had been paid plus credit on the 29th Dec. Vodafone deactivated my account due to high usage within the next billing period which hadnt even finished yet on the 3rd Jan and demanded payment for a that bill I hadnt even received yet. Have been ringing to try to sort out and told systems are down so have been unable to use my phone for over 2 weeks. Finally get thru and told all fixed only to find I can't receive any calls or sms'.
I'm so over having to repeat myself to customer service or ask them to.

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20636 Someone from NSW thinks vodafone is Very at 17 Jan 2012 06:42:26 PM
1. Got bad reception twice this morning when calling out. Took a third call to be fine
2. Trying to send a photo via data while in the car. Does not work at all, only worked via mms

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20630 Someone from NSW thinks vodafone is remove their telecomunications licence at 17 Jan 2012 05:05:00 PM
I have never,ever,ever seen a Telecommunications company like this one.
When I was younger I remember all the fights I use to have with telstra.
They are angels compared to VODAFONE.
Hutchison Vodafone Australia is not fit to hold a Licence to operate their network in Australia.

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20626 Someone from NSW thinks vodafone is the reception is so bad! at 17 Jan 2012 03:06:59 PM
i am not happy at all. it just likes a nightmare.
my phone's reception is bad. my ipad doesn't have reception at all.

so dispointed, so frustrated, i hate myself for choosing vodafone. it's really the bigged mistake i have ever made in my life.
fuck vodafone up!!!!

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20622 Someone from NSW thinks vodafone is JUST OUTRAGEOUS at 17 Jan 2012 12:54:39 PM
Vodafone turned my iphone internet off to save me from excessive charges whilst overseas but now cannot turn it back on. I can't get on to any website but www.three.net.au:80/vfhome/home/entry

According to Vodafone Customer Services I must have been connect to Three at some point, which neither me nor my phone have been OR it is the fault of iTunes.

Has anyone else had this problem recently? According to customer services I have to go and have my phone restored at a Vodafone store as a new device, meaning I will lose all of my settings and information. I'd prefer not to have to do that. Cheers.

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20617 Someone from NSW thinks vodafone is Finally out at 16 Jan 2012 05:29:51 PM
Finally got out of my contract after 18 months of sheer hell. Apparently without penalty. 24 hours later received an SMS telling my account was now showing over $300 due!!! Another eternity spent on phone to India to find out why! They tell me they have no idea until my billing cycle finishes on 24th. Heaven forbid they penalize me. My wrath knows no end. Now with amaysim. Not really sure Optus is any better but can't afford Telstra. Am on verge of giving up altogether.
21 Jan 2012 11:46:17 AM: Telstra is actually very competetive now and in many cases cheaper than Optus. Whilst their Cap Encore $50 recharge is not unlimited, it is close enough. Also, check out their Simplicity prepaid plan, which charges 15c per minute. Telstra has never been this cheap! No I do not work for Telstra.

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20616 Someone from NSW thinks vodafone is Can't get away fast enough at 16 Jan 2012 04:35:50 PM

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20606 Someone from NSW thinks vodafone is reception broad band and mobile phone are the worste ever encountered at 15 Jan 2012 11:25:20 AM
after promises from vodafail that my reception problems in my area are fix they again lied to get me locked in to contracts for phone and internet vodaphone you will be losing a long time customer thats 2 phone contracts and mobile broad band contract never ever again vodaphone good bye vodaphone

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20604 Someone from NSW thinks vodafone is Civil case anyone ? at 14 Jan 2012 06:09:23 PM
Sorry typo

Email me on <<personal details removed>>

Vodafone civil case
14 Jan 2012 11:24:15 PM: Sorry, but you are not permitted to display email addresses on this website, accordingly the email address has been removed.

Vodafail.com Moderation Team

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20603 Someone from NSW thinks vodafone is What a joke/ civil case anyone? at 14 Jan 2012 06:06:31 PM
I have a case going with the TIO I'm looking for people who are locked into contracts and had massive issues with voda to take up a civil case against them

I have evidence on my own and have been documenting everything but I need some support from others who have made massive complaints. I think we could call a bluff and walk away Scott free with no extra charges etc

They want me to pay $500 or give the phone back. I don't want to pay a cent and I want the phone since I was told its free on blah blah blah

If anyone is keen to run the ball up with me I'm very serious and will go all the way with it.

I have a wrap sheet of complaints that would take up 3 a4 pages. I know this because I have a friend who emailed me all the comments on my account over the past 4 years.

Feel free to ema me if anyone is keen on <<email address removed>>

Peace all
14 Jan 2012 11:23:20 PM: Sorry, but you are not permitted to display email addresses on this website, accordingly the email address has been removed.


Vodafail.com Moderation Team
15 Jan 2012 05:46:56 AM: Umm....you do know that the phone is free only if your there for 24months or you payout the contract then its yours.......Plus its going to be locked and you require a pin you need to pay for and from reading other peoples complaints here, the pin doesnt work.......
every telco is the same my friend. Just return it.
I was told to pay $600 for my phone or return it. I gave it back. Dont want to know about it!
15 Jan 2012 02:46:35 PM: Also, read the comment from above with regards to contracts. Even the TIO will just dismiss this.
15 Jan 2012 09:19:47 PM: If it's that bad, take the opportunity to return the phone for no cost and just go to another carrier and receive a handset from them.

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20601 Someone from NSW thinks vodafone is internet fraud at 14 Jan 2012 09:04:56 AM
3 broadband internet gave me 5gb free data (loyal customer) and 2x 4gb bonuses for some reason therefore including my monthly allowance = 19gb for December. During Christmas period, we were out for 2weeks and i got an invoice yesterday saying i used excessive data. I rarely went over the 6gb limit in 4weeks but to use 19gb+ in 2weeks its un-herd of!!!! Well they are finding idiots to pay for their 'upgrades' so this idiot (me) is going elsewhere!

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20600 Someone from NSW thinks vodafone is at 14 Jan 2012 07:47:21 AM
West hoxton 2171: can only get H & 2g very poor service coverage for both internet and handsets. Call placed with vodafail tell me they are investigating will get back to me. No offer of deduction in billing nothing, very dissatisfied, if continues will switch to telstra 4g service which appears to run very well inthis area according to neighbours... Paying for a service which does not deliver what they claim leaving poor taste in my mouth , will need to cancel service if this keeps up and refuse to pay cancellation costs.... Beware if u live in this area consider changing telcos.....
14 Jan 2012 08:05:12 AM: tesltra doesnt have 4G cell service, no telco in australia has true 4G
24 Jan 2012 07:56:01 PM: That is correct, the term 4G is being misused by marketing. 4G (as ratified by the ITU) requires the ability to delive 100Mbs to mobile devices and 500Mbs to fixed locations. Of course this is only possible within certain distances of the tower and with low network occupancy! So Telstra's 4G claim is a wank but a better quality wank than their 3G service.

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20598 Someone from NSW thinks vodafone is average at 13 Jan 2012 06:26:50 PM
Poor coverage

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20591 Someone from NSW thinks vodafone is Poor Reception at 13 Jan 2012 09:57:44 AM
I live in the Macarthur area which has a dense population but i always have poor reception and constantly have to cut call short as the person i am on the line starts to drop out.

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20588 Someone from NSW thinks vodafone is Phone Network Locked at 12 Jan 2012 08:49:27 PM
I have a phone that is on contract. The phone is network locked to Vodafone. It can be unlocked but will need to be online. This can be troublesome should you be stuck somewhere and want to put a non Vodafone sim in.

My previous contract was with Optus and they did not network lock the phone. Can use any sim card.

Not sure if other providers network lock contract phones. I know prepaid phones are network locked.

Just when you think you have jumped over one hurdle and then to face another. Each day is one step closer to finishing to my contract and then to another provider.

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20587 Someone from NSW thinks vodafone is Business Offerings FAIL at 12 Jan 2012 07:30:03 PM

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20584 Someone from NSW thinks vodafone is Voicemail fail at 12 Jan 2012 03:55:07 PM
seems vodafone voice mail just doesnt work some times especially in certain area of sydney, sometimes it comes through a few days late, sometimes not at all and i only find out when a client or friend says " i did try and call you and left a msg' or even worse "it was pretty rude of you not calling me back.

HOW CAN VODOFONE HAVE THE GALL TO OFFER SERVICES TO BUSINESS CLIENTS. they should say we are only suitable for teenagers who dont need anything more reliable that txt chat. AGHHHHHHH

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