I'm with Vodafone's prepaid internet, which is definitely the worst decision I have made. While we wait for our house to be fully reconnected to broadband... with someone OTHER than Vodafone, thank god. The service is terrible, with terrible speeds, and constant disconnection. I am most annoyed when I download something, but while downloading, the internet drops out, killing the connection and download, meaning I have to restart the whole process, while my internet usage climbs and climbs. Whats sad is Im stupid enough to keep buying credit for it.

Can you in anyway contact the Vodafone TIO resolution team by a number or anything?? They refuse to get in contact with me!

No Service, Repeated and numerous Dropped Calls, Unable to make calls or receive them even when phone indicates sufficient reception, people call but phone doesn't ring or even register a missed call and I only ascertain the missed call later when the phone indicates that a voice message exists, Text messages sent days before and not recived until days later and in one case I received a text message several months after it had been sent - though in that particular case I had actually received that text. It is an absolute disgrace!

I signed up for the first year half price plan. Get my first bill and charged full price. It took me the entire day to get through to their call centre. When i did get through they were really condescending telling me i didn't understand my bill. When i finally convinced them that i was being overcharged they transferred me to differing departments. When i asked one person why he was transferring me, he hung up on me. Eventually went in store (told to vodafone myself because they can't do it for me) when i refused and insisted they call on my behalf (and yes they do have a direct line for store staff members to contact there call centre - they admitted it after originally lying and saying they didn't). Still don't have my money back after my second bill, so have lodged formal complaint with the ombudsman, which i strongly recommend anyone with a problem with Vodafone to do so. The more formal complaints lodged, the more time, effort and money vodafone has to spent to sort it out it might just give them the desire to fix the problems rather than signing ppl to contracts and forgetting about them!

Vodafone has become a complete joke. As a test tonight I sent my girlfriend a message (she was sitting next to me at the time), 18 minutes later she received it. She is also with Vodafone. It has reached the point now where I can no longer trust my messages are getting through to people. I am so glad I only have 2 months left on my contract and am in a position where I can best show my disgust at this unacceptable service by moving to another carrier that will at least deliver my messages in a timely fashion and not drop my calls. (hehe not too sure which carrier that is but they must be out there :) )

Due to not getting decent reception at my new house I decided to move from Optus to Vodafone (believe it or not, Vodafone has better reception). I had my contract with Optus revoked, and got a prepaid Vodafone sim card. My number was to be ported across Saturday, they said it may not go through until Monday (today) due to the weekend (fair enough). On Saturday night my friend tried to ring my number (which was SAVED into her phone) and a guy picked up. When she told me I rang my number from her phone, my phone did not ring - instead a guy picked up. It turns out Vodafone has allocated my number to another person as well. This has been going since Saturday night, no one has done anything despite going into my local Vodafone store 4 times/ringing them numerous times. No one will do anything!!!

they have the new opt out clause for banks
where is it for phone companys

iPhone 4 = Good Phone
iPhone 4 with vodafone = slow/ visual voicemail stoped working/ slow interenet
VODAWIN= Still better then telstra

Everyt day i go home to little or no reception and I'm only 10 minutes from Perth in the southern suburbs

if people are lucky to get me then the calls either drop out or are unintelligable.

you there?, You there? hello ? hello?

Does thios ring a bell with all of us.

Maybe Vodafail should try to live in my house :)

i have recently disconncted from vodafone as i was getting no service for cannington all the way into perth and where i live. so now with optus but i have tried to ring vodafone to get my handset unlocked and dont have the code for it how fucked are they. they are so dumb they should shut down. will never go back, one of the worst companys ever

Switched to Vodafone mid December (from Telstra) after checking the coverage maps etc because I frequently travel to Broome and Dunsborough. Dealer says no problem those areas. On boxing day went to Dunsborough for 2 weeks. Phone immediately not usable even though 5 bar signal. No calls could be made or received for 5 days from my home in central Dunsborough. I assumed that the phone was faulty or the system corrupt, never dreamt it was just the coverage. Emailed and called the dealer, no reply. Now back in Perth and working OK, but realise it is totally poor company to deal with.

Reception, they are not providing a wide enough coverage, it drops out, it fails out phone calls, i get important texts 15 minutes after they were sent, this is pathetic. Also, 3G is not working, at all, it takes 10 minutes to load my facebook wall, it is ridiculous. I am sick to death of Vodafone.

Vodafail took 26 days for a human to reply to my email. 3 hours for a human to answer my phone call. I signed up to Twitter as it seemed to be the most effective way to get answers to simple questions. How absurd that I am forced to communicate in 140 characters with a company that owns a mobile network. When I finally spoke to a human and I asked about the security breach they told me it was a rumour spread by competing companies. Days later Vodafone fire staff over the breach. So exactly who is it that is spreading rumours about competitors? Vodafail management appear to be compulsive liars.

I have a constant problem with trying to call my husband (who is also on Vodafone), it constantly tells me his phone is "unavailable" (which I have confirmed that it wasn't off or out of range) I have to try several times before it will finally ring through. This is really a problem when he is out at night alone or if I need him urgently for business/health issues and I cannot get hold of him sometimes for hours (if at all)...We have mobiles for piece of mind, so we know we can stay in contact with our loved ones...however Vodafone just causes me anxiety...
I have people telling me the same problem..."I tried to call you but your phone was off" ...funny when I don't turn my phone off and barely go anywhere there shouldn't be signal!!

I often do not receive text/pxt messages (including precious picture ones of my newborn niece) and often the ones I send go astray. Some others that do deliver can be very delayed...sometimes hours, sometimes days.

I consisently have calls wherby I cannot hear the other person or they cannot hear me, resulting in me needing to hang up and re-call, even around my own house, less than 15km from the CBD. Can handle it every now and then but getting very annoying that it happens on most phone calls over say 4 minutes.

I went to pay my bill online (i am on a contract) the day before it was due. As the payment was processing the webpage failed and did not reload. I was unsure whether my payment had gone through or not, so I called the help like, where i got the automated Lara. I could not find anywhere how to check the balance of my account or to check if my payment had gone through. Luckily it had, but it was a very long night full of worrying.

Trying to get my phone unlocked. Waited for hours with the call centre (still unanswered) and when you walk into a shop they tell you to ry the call centre. Waiting for hours to speak to someone is unacceptable.

I've recently changed from plan to pre paid. I still get emailed a bill for zero dollars and a reminder sms.....go figure???

My displeasure comes from network speed here in Perth. My job involves travel and I can easily compare speeds between Australian Capital Cities. Perth is one of the slowest.

STUPID VODAFONE i dont have reception and you could not care less THERE IS NOTHING WRONG WITH MY SIM CARD stop making excuses for your lack of service and shit network. no i dont want a new sim, there is nothing wrong with my phone so fix the bloody problem or allow me to cancel without paying a 500$ cancellation fee its fu*cking ridiculous. AND STOP PUTTING ME ON HOLD FOR more than 2 hours at a time. OH and you think after waiting that long i would be able to speak to someone that understands propper english or even speaks it. NOT MY PROBLEM IF YOUR PHONES ARE TOO BUSY OF PEOPLE with prolems from your shit service.
my vodafone experience
*1 hour wait
explain my problem or shit service
told its my sim card or perfectly fine phone
told to hold
*25 minutes later
sorry there are too many important calls right now i will need to call you back later
then hung up on

I HATE YOU VODAFONE :@

after a litany of failures from these pommy clowns - i decided to sell my soul to the devil and return to where it all began, telstra.

been 26 hrs since porting procedure commenced and telstra still haven't heard from those useless pommy clowns.

telstra tell me it could take days for them to respond to the porting request.

vindictive jerks - cant wait to see the back of these a-holes.

I USE MY MOBILE 'PHONE FOR EMERGENCIES ONLY. ON 10 DECEMBER 2010 I TRIED TO USE IT ONLY TO BE TOLD I HAD NO CREDIT. IT WAS CHARGED ONLY A FEW DAYS BEFORE.

Shit reception... Shouldn't have to have to keep turning my phone on and off all the time. No reception (except 5 minutes) on a 6 hour journey, yet my sister with Optus had FULL coverage, except for 5 minutes...

Live in Huntingdale. Western Australia, and the reception works when it feels like it... Have too keep turning my phone on and off. Can't send MMS...
BUT...This morning I went to Kalgoorlie with my sister (Optus) and she had FULL reception all the way. I had about 5 minutes, half way there.
Vodafone, is quick to send a bill every month (which I understand, am under contract) Not fair when can't even use the phone half the time... Want to change carriers? Can I, even if under contract?

If you live south of Perth near Baldivis, don't even bother going with Vodafone. my wife was told that the lack of reception was due to an old phone, upgraded to an iPhone. She still has no reception, I am with another service provider and full bars. Went back to Vodafone and the first question do you have a tin roof? Yes! Thats the problem. LIARS!

What's best way to get ahold of vodafones TIO resolution people because I made the complaint say two weeks ago and still have not heard anything back from them regarding breaking my contract! It seems like they never want to contact you back!

Poor coverage, drop outs, incorrect billing, delayed text messages that are sent and received, absolutely shocking customer service if you can term it service. It caused me an argument with my ex boyfriend, he claimed he was ringing me, I didn't get any missed calls, he said he was sending me messages that I did not receive, we argued over whose phone was at fault. But it had nothing to do with our phones, it was the dysfunctional network!!

People have to realise that all netwoks have this problem at different times as I have been with pretty much every one of them. Within the last year or 2 the Telstra service was down for over 48 hours which no one seems to remember and it has been a long standing agreement within consumers that telstras deplorable customer service takes the cake.

It's all well and good to complain to these telco giants but all consumers must bear in mind the cost of VF hiring more staff to handle this, the cost of law suits and the cost of all this bad PR will only be handed back to consumers. You can be sure that if the outcome
of all this is that VF/3 mobile goes under that it's 2 main competitors: telstra and optus will increase their prices dramatically.. Simple business 101 people..

Can anyone tell me how to activate the call back option when you ring customer service? I don't want to spend the next hour of my life on hold!

Au revoir Vodafone... loyal customer since 1999!!!! Just about to put in the Telstra sim!!! I was lucky as my contract had expired!

I changed from 3 to vodafone recently - you would think the service would be the same seeing as they have joined forces BUT NO! My phone calls drop out mid call which means I then have to re dial (which costs me more) Not a happy customer at all, I will not be renewing my contract with 'vodafail' when this one runs out!!

signed into a 2 year contract with vodafone beginning Feb 2011 and have had incoming and outgoing connection problems ever since. Been onto vodafone technical support twice with issue unresolved as its an intermittant problem. On last occassion I had to wait 1.5hrs to speak with someone. I need my phone for work, what can I do???? Please help me! What are my legal rights if I have just signed a 2 year contract with a company that can't provide what they advertise?

i recharge on the 12th of Jan 2011 and now they tell me my service will be disconnected if i dont recharge before the 14th of jan 2011. i just wasted $29 for 2 days of credit that is now useless to me....

waited 45 mins today to "try" and get some help from vodafone while at work (closed by the time i get home here in Perth) as i had no reception all of last week too make calls , could only make random sms or random net coverage and even then at ridiculously slow speeds. i can be standing in one spot and have coverage and 3g , lose 3g and then lose coverage in any given order , and having too reopen web pages using up data limit . Missed important calls that were work related (supervisors trying too call me as well), the loss of net coverage and slow speeds has been on going and really startin pee me off .

Call drop-out and missed sms messages

Everytime I phone my mother (also Vodafone) I have to continually phone her back or she phones me back as we get a call drop out every 5 to 10 minutes. Only days ago we both heard a disconnection noise like someone was listening in then hang up. As this hanging up noise was heard be were both disconnected from each other...weird!

i'm based in WA while my fiancee and family are in SG. so many calls dropped for the past few months, was unreachable, couldn't reach people, and extremely frustrating. very irresponsible of vodafone as there could've been an emergency back home. almost lost my fiancee because of this. screw this shit.

Calls unable to be made even though iphone says I have full bars.
Internet varies between slow and non existant.
Not Happy Jan

calls just drop out internet pathetic - dial up was quicker :-( no reception in some places had to make an urgent call from side of road and phone said NETWORK UNAVAILABLE - lucky i wasnt being murdered or had car accident!
i can't wait to leave them im going break my contract I HATE THEM!!!!

The saga continues, this is my 5th day, 3 times a dya 15 minutes at least...and still couldn't make it through to customer care!!! the only one i spoke to is Lara which makes me feel like a fool!!! I just want to close my account, I cant take it no more ... even closing the account is not that easy

I live 10 kms away from Perth capital city and I still don't get reception!!! What rubbish is this!! When I tried to ring up to cancel my wireless internet, I get cut off because my mobile phone has no reception! I am doomed to paying exhorbitant amount of money for TWO services I can not use!!!!!

at 8:30am today, I just listened to a voicemail from 6pm yesterday from a customer with an urgent question about their computer backups.
First question, why did it go straight to voicemail? have checked call logs and i was not on a call at the time. Second question, why did it take 14 hours to get the voicemail to me?
Fail Vodafone, Fail.

Without any prior notice I received a final demand from a Debt collection agency. After one hour in store I found out a Vodafone employee in India had incorrectly renewed my contract. Very annoyed they hadn't sent an account to me before sending account to debt collector. Vodafone cannot explain why the action was taken.

I waited on hold for an hour and 10 mins before vodafail hanging up on me. I then ring back again wait for another 58 minutes, to finally get through to someone who spoke over the top of me, told me I was not listening and would not understand. Once I had finally got through to him to tell me exactly what was wrong, he said that yes they had been over billing me because my phone was not sending text messages properly so were sending more than once so I went over my cap....

So how is this MY fault?

Then i explain i am not receiving texts or phone calls - his response "yes well i have given you back that credit. - REALLY?! what about the calls and texts?

Not only was i on hold to wait for the "great" customer service but i also had to listen to them promoting their non-exsistant "great" plans and deals!

I am very fed up with the fact I am paying for a service that I cannot use. Cannot send texts nor receive texts. I constantly have no reception. My phone "loses" reception and continuously drops out while mid conversation. I am unable to access social networking sites. I do not receive phone calls. People try to contact me and it says my phone is "switched off". Again, why am I paying for a service I cannot use!!

Purchased 4 phones Nov/Dec ...have not had reception, contacted Vodafone, suggested it maybe Handset issues, changed handsets for new ones, no difference. Can't get reception even though there map shows good coverage, which obviously means nothing at all. Constant.goes off and switches to emergency calls only....and I get constant .....message unable to send. Cannot make voice calls inside my house, or even outside really, connection drops out constantly, my husband sends me a message to pick him up from work as we car share....hours later like six or seven hours later I get the messsged. Drop outs occur all the time. This is total breach of Vodafail contract and I want out of my contract which is less than did weeks old . Absolute rubbish service.

After receiving the worst customer service attempting to solve an unresolved data issue, Vodafone said they'd refund 2 months service, then billed me for it.

Customer service, I think not. Let's sue these suckers!

No data provided at all on an unlimited plan, can't call Vodafone to complain as they never answer the phone.

Then I went into a store in Sydney and was told to "fuck off" but Vodafone employee's, sent an official complaint via the site and received an automated response from the company.

WORST COMPANY EVER!

i have vodafone phone and internet. where do i start calls dropping out at 6 min 40 sec, miss calls coming up even when i have the phone right next to me and most of the time people cant hear me inside and half the time i cant use the internet on my phone. and as for the internet most the time its on green so it takes 30 mins or longer to load a page and thats if it loads it at all when its ment to but dark blue

I had to ring vodafone customer support about three weeks ago. I had an issue with recharching my pre paid account. When I attempted to recharge over the phone, the lara lady told me sorry, we have some technical issues.
So I had to ring customer support. 40 minutes later I FINALLY got to talk to a rude vodafone guy. I asked why I was experiancing this problem and WHAT WAS THE TECHNICAL issue? He said he doesnt know. I was left feeling angry and fustrated by the poor quality of customer service.

I have not received ANY texts from them in regards to my bills not to mention in regards to the lack of service i have received, and now they have barred my phone. So i have called them i have to wait on hold for longer than 30 minutes and have to listen to adverts on how amazing their deals are.... I DONT THINK SO!

I emailed Vodafone on 27th Dec. STILL have had no reply. Before this and during this time I have called maybe 20- 30 times. I have been told I would get a call back, never happened, been on hold for over 1 hour several times, been told they have technical difficulties, been told to hang in there etc etc... The complaints were for things such as no service, messages taking days to send, calls not connecting, calls hanging up after 20 seconds, problems in which both me and my partner were having. Every complaint we had made either via email, phone or at the store has included both of us. He emails them yesterday and already got a reply (yet they can't reply to me?) saying he has never tried to contact them before so the contract will not be broken.... In the email he sent he referred them to our original complaint email (and the 10 or so after that) and the calls he had made yet they would not budge saying he hasn't contacted them. Not only was the email rude they did not even offer any answers as to why we have these problems or how to fix them! After calling again today and being told 3 times they have technical problems we really don't know what to do!

After several complaints vodafone agreed to release me from the contract and agreed to let me keep the handsets. My question is should thye not pay us out, if we decided to close the contract we would have to pay the balance and then exit then the same should apply to vodafone as well they should pay us the balance to exit wonder what the rest of you think.

I have had issues for over a month. I lodged the issue with the TIO as Vodafone support hadn't been able to assist. The escalated to the resolutions team.

Unfortunately I missed the call from the Vodafone Resolutions team, their voicemail didn't leave a number and the calling number was blocked. Does anyone have a contact number specifically for them?

I paid my bill using mastercard but it never was captured despite money taken from my bank. I have tried to get intouch with them but I spent two hours with lara and nothing resoved

NO reception always cutting in and out SICK OF THIS

My mobile broadband keeps dropping out and takes ages to connect again. Keeps switching between 3G and roaming or the HSPA connection. Its very very annoying especially when you are trying to chat to friends over facebook or msn. Even more annoying when you are just generally browsing the internet.

Why can't it just stay on one connection. And its really strange when I get better connection up here in Port Hedland than what I do down in Perth.

Photo message taking up to 3 days before people are receiving them. My friends say they always get put through to my answer phone and have to try approx 10 times before they can reach me even though my phone is on and it says I have signal. Phone regularly says no service at the moment it says I have 1 bar of signal. Phone calls drop out halfway through.

I've already posted regarding my years worth of trouble with vodafone, including a recent incident overseas where i tried having my phone unlocked and was lied to with regard to the instructions just to get me off the phone with them, which resulted in me using my holiday time sitting in a london vodafone store on hold waiting for someone else to 'help', if thats what you can call it. At the same time i'd asked for my phone contract to be put on hold whilst i'm overseas coz obviously, i wont be using my aussie number - i told them this about 5 times and asked them to assure me that the phone would be put on hold. WOuldnt you know it, i check my bank statement and they've charged me the full months fee rather than the $11 or so monthly 'suspend' fee they said they would. HOW STUPID DO THEY THINK WE ARE???

no network coverage at all -- phone shows fluctuating band strength just can't make calls or receive calls at all.
Have had coverage till end November 2010. Coverage is getting worse.

Customer Assistance Has been absolutely disgusting to say the least.

Does any body at Vodafone know what is going on at all.

this is no way to run a business.

Trying to get them to fix calls going straight to voicemail, asked them to check by ringing me today late WA time, to give people a chance to contact me etc....

They ring at 05:30 in the morning !!! Yeah bet we have some network congestion at that time of the day in WA

Complete idoiots

I have been with vodafone for nearly 4 years and have not had a problem up until about the last 6 months. reception is so bad that that it sits on 1 or reception bars. my girlfriend tries to call, she gets frustrated and gives up. she believes she get through to my phone on like the 6th call. and finally when she does get through it hangs up, so in the end we have to call each other 4-5 times just to talk for 5 minutes. i have missed work calls and have had to use email now, which makes it much more time consuming. i've really had enough, im soo happy that my contract finishes in 8 days and i can tell u what im not going back to vodafone even if they offered me a year free. not even they gave me the opportunity to meet david beckham.

SERIOUSLY VODAFONE
IF YOUR GONNA MAKE US PAY FOR A SERVICE
MAKE SURE THE SERVICE WORKS

I have been a Vodafail customer for at least 5 years and have had no problems until their recent system glitch. like you all, i have suffered the drop out of signal, delays in txt msgs and loss of signal. this morning however, I recieved a spam txt from an international number; boasting about a 6.8M award. Has anyone else recieved such a msg? I have never recieved a msg like this before, and am wondering if it is apart of their 'system error' or something else unrelated to vodafail.

I bought a new vodafone phone for my daughter to use after checking the vodafone website to see that Albany in WA has reception. We found there was no recption from our home and pretty much everywhere except the centre of town even though we are situated in what is considered the middle of the city. After numerous calls to vodafone to get an unlocking code so we could at least use the phone with another provider we were told it costs $25 to do it online plus an extra $50 because the phone is less than 6 months old. I was quite prepared to pay the $25 but not the $50 as it wasn't my fault we couldnt use the phone. Every time I spoke to someone about the issue they told me they couldnt help me but would refer me to their supervisor who would contact me. I told them not to call the vodafone number as we get no reception and as a consequence our credit also expired as we couldnt use it in time before it expired. Receiving messages is the same problem as we had no credit to retrieve them. They never replied and so I had to keep ringing them and telling the same story to someone new with the same result - I'll get someone to call you. It wasnt until I threatened in an email to report them to the TIO that I was sent an unlocking code which did not work and so I had to continue making calls until I set a time limit on contacting the TIO. That is when I at last got someone sensible on the phone who told me that obviously I needed a new unlocking code and that when she receives it she will call me on my other mobile and walk me through the unlocking process with the code. It finally worked and we havent looked back. I will never use vodafone again and have also told anyone who will listen in Albany that vodafone has no reception here so DO NOT BUY VODAFONE.
Now there is this problem of leaked personal info - I wonder about identity theft and who knows what transactions on my credit card. Where does this leave us???

calls dropping out and not connecting at all. text messages received hours and days late. cannot contact anybody from my house in the evening. emailed 3 days ago with no reply. i called them on monday and they said cancellation team will call me this morning. nothing. i call them this arvo and take the option for them to call me back in 8-14 minutes. nothing. i call again an hour later, wait on hold for half an hour and they cut the connection. i do it again, and the same thing happens. I call tonight, wait on hold for 1.5 hours and they tell me cancellation team closed 10 minutes ago. ARGHHH!!! you are USELESS vodafone!!!

I have been with vodafone for 6+ yrs, and until about 6 months ago have never had issues .. until now! If I complained about everything wrong with Vodafone these days I would be here all day - so I will go with the biggest issue - their phone coverage!!

Not receiving a text message all day, but then receiving a whole bunch at once. Text messages I send never seem to make it to the recipient, even though they are in my sent items. Incoming and outgoing calls are always extremely crackly and most of the time, end up cutting out. In the times that they dont, they may as well, as voices cut in and out its impossible to hold a conversation. The Internet is painfully slow also. Customer Care is also a joke - with the bad reception along with the lack of english those calls are more frustrating than helpful ...

The final straw for me was when it took me two and a half days to retrieve a voivemail letting me know that a good friend had passed away.

FAIL!!

Maybe the operators would be able to take your calls if everyone stopped complaining to the tio, tio complaints take operators away from their original roles in customer service...

Ive been trying to speak to anybody from customer care for the last three days, nobody picked up the line except that useless voice system called Lara!!!!
Vodafone is giving bad customer service a new meaning..

+ Service drops out continuosly when I am at home and also in the metro area of Perth. Tells me my network is no longer available and to "dismiss"
+ Contacted Vodafone via the web in December= No response
+ Now I learn my details are available to any teeny bopper who knows a staff member at Vodafone via their system or lack there of
I want to get out of my contract but I do not have time to sit on hold for 3 days.

Just got sent a reminder text that my bill has been sent to my email account ... the bill I paid a week ago. Useless

No coverage can't use service when I want to -- can't get assistance been hung up on four times by computer service.

I'm not in any mess but as stated above I have not been happy with Vodafone's coverage that goes out for days at a time, delays in text messages coming through and being sent and at times I have really felt as if I have been ripped off with my phone credit. I will text through my balance and I might have $4.00 left for example, will send one text and then I am out of balance! There have been many times when I was certain that I could not have used so much phone credit as has been registered. Once when coverage was out for a few days, my phone would connect, then cut off, I'd have to ring back again and again for the same thing to happen. My family who were on Vodafone had the same connection problems as had some of my friends. I rang up to complain at the time, people said they would return my calls when I actually got cut off to them as well but no one would get back to me. So I had to ring again and again to get my complaint heard. The call centre is obviously overseas. Either that or they have people working for them who do not have a very good command over English, judging by their communication standards. And the irony is that it is a communications network!!!

I called Vodafone on Thursday morning to talk to someone about cancelling my account, the first time the signal cut out just as it connected! And I'm using 2G not 3G as it simply doesn't work in WA. Anyway, 2nd time I got through and was told that the cancellation department was busy but that she'd fill out a form and get someone to call me back in 24-48 hours. Well it's now Tuesday afternoon and still nothing, so I tried calling them, got all the way through to putting my pin in and a recorded message says "there has been a technical error, please hang up and try again" well I did try again but got the same thing even though I selected a different option. The stores say they can't do anything, so I'm left with no options!

on hold for over 1 hr 40 mins to correct billing AGAIN

No signal, delayed texts and voicemail.

Delayed texts, call drop-outs, internet moves at a CRAWL, call centre is USELESS.

Dropped calls, VERY slow internet connection, incorrect and conflicting information from different vodafone staff, call centre is USELESS, billing inconsistencies, texts that never arrive- or arrive a day late. ARGHH!!! I want out! Only 23 months to go:(

Consistantly have low or no coverage in both Hamersley & Edgewater, was told by staff instores the coverage is fine for these areas,
Insurance isn't worth having, Iphone was going to cost an additional $280 to get the power button looked at!

No coverage in my office, miss calls from creditors which does not endear me/us to them. I am sitting here with the phone beside me, it does not ring and then pings for a missed call.

I have been with vodafone for 6+ yrs, and until about 6 months ago have never had issues either, but mine are minor compared to some of the stories i have read.
To those that say, "cheapskates, u get what u pay for", i am paying the same amount as my partner and get less call value for it, so how is that being cheap?
I emailed to tech support about the few coverage issues less than 2 weeks ago, and altho i missed the call, they have contacted me back to try and sort something out. I have also changed handset in the last week which has helped alot, so maybe most of mine were due to my fone. Dont know.
Good luck to everyone with problems, and i hope u get urs sorted asap

I have lost all reception. I called their support line from my landline. After choosing support and entering my mobile number I get a message "Looks like we've had a technical problem. You'll need to hang up and try again." and then the phone hangs up. Tried twice with the same result.

I range vodafone the other day to request an upgrade and i was speaking to an Indian call centre employee who i couldnt understand. I caught something about them saying that it was not the right area even though i followed the pormpts and then they hung up on me. The whole reason i left # was to avoid speaking to indian call centres casue they are not in the loop and now vodafail has them! I am definately going to leave as soon as i can get through to them.

Just tried calling again and they said that they are having technical difficulties and i will have to call back!

From the How to Complain page it states for Vodafone Customer Service:

"When you call, you have the option of Vodafone calling you back when they get to your call."

Not today, there is just a message of there being a technical fault. How is it possible to complain when their internal systems are broken?

Unable to connect from home in Perth's northern suburbs more than half the time since 17 December.

Trying to call "Customer Care" from a land line, as my mobile won't connect, results in an extensive navigation of 'Lara' and then a message telling me there is a technical problem, and that I should hang up and try again.

No kidding.

Why am I paying $49/month for a shoddy unreliable service?

Trying to message and call and can never get through

downloding time takes too long when browsing

Service drops everyday, every couple minutes for hours on end.
People phone and leave messages that I don't receive until hours and sometimes days later.

Vodafail took money out of my account when they weren't supposed to. When I finally got hold of a staff member they admitted it was their mistake and to get my financial institution to reverse the debit from my account. This didn't make sense to me but I jumped through the hoops - not surprisingly my bank said it was Vodafail's responsibility to get the money back into my account. I called Vodafail back and was told money would be put back in but it would take 5 business days. Even after I said my mortgage comes out of the same account that week and needed that money they said nothing could be done about this but they could give me text credit!! Am taking it further but seriously can't believe the drama. And I have the other problems of calls dropping out, slow or no web access and hours waiting for a staff member to call back. I want out Vodafail!!

we have been with vodafone for a very long time! my husband was going to leave the company and go to Telstra, because of the coverage issue. He was told within several months vodafone woul have coverage everwhere in Australia, and was offered a $10 month discount! He is still on the same plan, so am i, but we cant even get coverage in our home, except for a tiny area in the dining room. The calls are always dropping out and reception shocking at times. could you tell me where we stand with my contract. Were on a $29 month contract each and not happy! Please can you advise us if we can get out of the contract! Thank you very much! Pam.

arrrrgh, getting so sick of the delayed sms's!! and the most annoying part is i can simply just make a phone call or send another text to prompt them to come through.. seems kind of stupid to me! shouldn't they just automatically come through :(

waited on hold for an hour to then get through and get cut off!!!!

The reception drops out everywhere and it is impossible to get an internet connection half the time. Emails and sms's take forever to get through. Had friends sms us to say they were on their way to our house at 2.30 pm and we got the text at 9.30 pm-after they had left. Sick of it.

I live in Gosnells WA and must say the Vodafone coverage here is very bad.
Can not make and recive calls at my house as it drops out everytime.
Even outside.
Have emailed Vodafone with no reply twice..
What a SHAM.

Jeff WA

repeated bad reception and now loss of all contactsand sim failure due to security breach,have been on phone for last 4hrs trying to get through to customer care.This is a private number but god help people with a buisness.

From Friday 07/01 friends on Vodafone have been unable to call or send text messages to my number (Telstra NextG). Fruther testing shows they cannot perform these actions to any Testra mobile, but other networks seem to be receiving communication.

Anyone else experiencing this specific problem?

In January last year I signed a contract with vodafone for the iphone 3 on a $49.00 per month contract with insurance for theft, loss etc, as per the sales clerk in the vf store - or so I was lead to believe. In July last year my phone was stolen from my parents house and when I went to arrange a new phone was told my contract did not have insurance included, the sales clerk should not have told me it was and there is nothing they can do except shut the phone down and give me a new sim card, oh but I can get another contract for the same phone if I wanted to - pay 2 contracts for 1 phone???? I chose nt to get cuaght in another contract and now I'm lucky to be able to make a call off the new sim card due to reception issues, line cuts out, no service etc. All I want is out of this contract with no penalties against my credit history and to NEVER have to give vodafone another cent EVER AGAIN!!!!!!!!!! Customer service provides me with no response to this request other than "you can end your contract in January 2012", um, that's when the contract ends, very cleaver voda-ripp, not happy at all.

I don't have any issues with Vodafone, having been with them since 2003.

I use Nokia phones (private and business), not iPhones (which also causes problems), and have full signal, wherever I go.

Some people want the world, for a good price. Want better? Go pay more cheapskates.

The amount of time I have wasted dealing with Vodafone is unbelievable, we are talking maybe 5-7 hrs of being on hold and dealing with terrible service from the staff members. After 2 months of calls failing to go through, falling out etc they finally lodged an investigation and stated it would be resolved in 72 hrs. Math isn't a strong point for Vodafone staff members, and then on Monday I call and it took 40 mins (finally spoke to a Supervisor)who stated that he was really sorry but the investigation won't be completed till Wednesday now. They promised it would be completed and resolved by the Monday. My wife was lucky and managed to be released from her contract but I'm still holding my breath.
It's an absolute disgrace, I can't make or receive calls in a major shopping centre 13km from the city!!! I hope the company goes bust.