Vodafail drops out constantly, often you cannot recall the number which just dropped out as you then have NO NETWORK CONNECTION. TXT messages are delayed upto a day late. Sometimes you need to turn the phone off and on again to even get the message. Customer service is extreamly poor and excuses are excessive

A Small Businesman with reception and dropout issues, my wife works in the city and has to walk outside the building to send a text off.

the frequency and length of time i have the emergency calls only message. sometimes for hours on end and when u get service back and try and ring to complain you get no where

I'm a recent customer, switched from telstra, disappointed with coverage, phone calls regularly drop out mid conversation.

Ok, we flogged Vodafone. Now I am seeing some progress, mobile broadband has improved.

But one thing I don't understand here is how ignorant others can be. I am talking about 3.

Instead of learning the lesson, they are giving the same crap:
no mobile broadband connection around Rockdale/Kogarah area.

Shall we throw mud on them too to beat into their brainless heads that
1. they HAVE GOT TO WADDLE A BIT QUICKER in responding the clients and
2. provide the service they have got us locked into

It's just unbelievable, several 3rd world countries I know (from personal experience) already have 4G coverage with 3mbps minimum internet speed!!!

Ugh!!!

Sat 29 Jan 13:30 Wollongong - SMS to Telstra phone sent but never recieved (as of Sun 30 00:49am)

Sat 29 Jan 12:30 Wollongong - SMS to Optus sent but never received
Thu 20 Jan 10:29 Wollongong - SMS to optus sent but never received

Many phone call to Optus network on 29 Sat around 12:00 - 2:00 not success.

I live & work in the Frankston area and recently (last 6 weeks) about 50% of my calls (3G iPhone) have been dropping out. Previously I've had no difficulties with coverage/reception but this new development is making me think very hard about staying with Vodafone when I upgrade to an iPhone4 very soon. Have had billing difficulties in the past but this was some years ago and was resolved successfully.
Congratulations on this site,
Cheers, Dave R

My wife and I have no reception whatsoever in the album wodonga area. We both rely on our mobiles for work and this is just rediculas. The coverage has been out since Friday and when I rang Vodafone to notify them I was told that the coverage and towers had no problems. He told.me that they would notify the technicians but nothing is working yet.

Another customer from the Albury area being left completely without coverage. At least this website lets me know that I'm not the only one, unlike the Vodafone website, which doesn't mention that anything is wrong at all. Of course, like many people these days I do not have a land line and thus cannot call them to complain if I have no service. I have emailed but have not received a reply as yet...
I thought I might have got reception at my work site today which is 40km to the north and usually gets reception. No luck there either, which makes working alone in an isolated area risky.
Not happy.

NO COVERAGE, NO COVERAGE AT ALL for 2 days straight and on and off the days prior... phone help line hopeless... just you wait until after the weekend - GOOD BYE VODAFONE - never ever again

i have had no reception AT ALL for nearly 2 days! this company is a joke!

Its going on 30 hours now that i have had NO network or service AT ALL.Well done Vodafone.If i was needed for work or an emergency i have been totally uncontactable.NOT GOOD ENOUGH AT ALL.This has convinced me that i will very soon be changing to Telstra or Optus.Anyone thinking of signing up to Vodafone should first be sent a link to this site so they can be warned how bad they really are.Way to unreliable for me.

I live in QLD my husband is in VIC I spoke with him for 5min on Friday morning then couldn't get hold of him, where he is over 40 ppl with Voda have no network coverage, I spent from 8am Friday morning til 10am Saturday morning having them tell me over the phone that there is nothing wrong with the network and it was his phone, he took his phone to the local dealer only then to be informed that the problem is with the network, I pay damn good money to use this service only to be shafted. I am over the lack of network coverage and have decided to go to another carrier, even when I was only 20 mtrs away from my husband there was a lack of coverage

no int or mobile for 2 days(sparodic reception at best) wangratta town area

After looking on Vodafone's website and seeing no outages in my area, I've spent the last 2 days trying to work out why my mobile has no reception. Thinking I needed a new SIM, I went to the local Vodafone shop only to find out they had numerous people with the same problem. Obviously an outage, but Vodafone assured me when I called them that everything is ok from their end and they will get in touch with me in 5 days(!) to tell me what my problem is. As my husband is also with them, I am not impressed. They need to inform customers instead of keeping them in the dark. And improve their service.

I am attempting to switch networks because I am sick of Vodafone screwing me over, but before I do I would like to use up the $90 of credit which has built up, and will run out in the next few days. So what does Vodafone do? Give me absolutely no reception anywhere in Albury so I have no way of using up my credit before I change. Thanks Vodafone!

Bad/ no reception in Warwick Farm NSW 2170
Bad Customer services.. (promise to contact me.. but failed...)
Drop out's.... I'm in first month of 2 year contract..
(signed 2 combo fone cap)

No mess at all.
For any Vodaphone customers who have consistently bad reception or no reception, your carrier will let you out of your contract.
All you need do is doccument the instances and it is a fairly simple proceedure.
I have recently been through this with another carrier who could not supply coverage at my home at Southport on the Gold Coast and they credited my last bill and allowed me to keep my phones (3) at no charge.
The two year contract on three phones had been running for approx. five months at this time.
Good Luck.
Regards,
Mike

my broadband has been out all day.... cant contact vodaphone as mobile coverage is out too

No coverage again in the Albury Wodonga Rutherglen area... no mobiles, no broadband

i have prepaid mobile broadband and live in a inner city sydney suburb but only have reception nearly never!!
if and its a big if i can get connected in the first place i might be lucky to have 1 bar of reception at the best of times..
it is absolutley ridiculous and when i called vodafone to ask them about it they had nothing more then maybe you have interference or live in a low reception area sir...
i live 15minutes from the city centre!!!
maybe if i lived in a penthouse on the rooftop of a sydney cbd skyscraper then maybe i may have some good reception..
and dont even get me started about my phone

very poor reception, dropping out of calls, text messages not being received on time or at all,

with vodafone taking over 3 mobil my reception with 3 is reduced, messages ariving late, going full signal to no signal standing in same spot in flemington.I wish vodafone would sell three to someone else then maybee everyones troubles fixed. I LEFT vodafone years ago due to dodgey insurance plans ie only insure phone features so when my phone craped out they replaced with a model worth over $400 less than my oroginal phone. Cant wait to be done iwth my 3 contract to get rid of vodafone/3 again.

I have just moved into a house in Lennox Head, NSW 2478. Up until now I have been 'ok' with vodafone. Not the best coverage in rural areas but I knew that when I signed up on my contract. However I now have minimal to no reception in my house while living in a township of 4000 people. It means I cannot receive work calls and am unavailable at times when I am needed most. I can however walk outside, sit on the grass of the footpath and make calls. It can drop out at anytime.
As for 3G... That 1GB data package I pay for is now completely useless.
I rang to see if I could do something to my phone - add an antennae - was on hold for half an hour, spoke to someone and then my phone dropped out. Surprise surprise he didn't call back.
Thanks vodafail

I'm at home and my iphone can't find any network coverage. for the past 2 days. I go out and bam, automatic reception. Is my house some black hole for Vodafail coverage or something.

I've had 3, virgin and optus before and have had none of these problems. I bought a phone, not a brick. This is pathetic.

The Vodafone network has down in Albury/Lavington area since at least early Friday morning (28 Jan). There are delays receiving SMS from others, ones I send don't go through, my phone says I can only make emergency calls. I called Vodafone and they said they have no idea when it will be back up - very handy when on-call so I emailed Vodafone to find correct address to send the invoice for my lost pay from the shift I missed from getting the SMS from work too late.

I live in Lavington NSW a Suburb of Albury on vic , NSW Border. Yesterday no reception all day and night and still none at 1.00pm today .Same last week for one day... Its a joke as had an elderly man staying and couldnt phone out when he became ill.

We have sighned up with two Vodafone mobile Phones. One for myself who is visionly impired and one for my house mate so i can contact someone at all times for my own security and well being. I was promised 98% coverage. I have two phones witch in total cost 140$ a month on a bisiness unlimited cap. Phones are useless calls drop out. I have no security and keep getting a text book reply from over seas customer care. Placed on hold for 40 minuites at a time and can be transfured to 3 different departments just to get to someone who still does not understand me. I can not beleive this could happen. It is discusting and Vodafone should no longer be allowed to sell there services.

I connected with Voda in OCT 2009 having worked for a local dealer in the past with no issues as far as reception is concerned. I connected on a $69 iPhone 3GS cap. Since approx OCT 2010 I have experienced a very significant drop in reception that is a result of moving suburbs. Now the suburb I am in is the same area that I previously worked as a Rep for. The degradation of the network was so severe that I was unable to even send a text from my house. So last week I called the CC and complained. They attempted to check the settings on my handset and agreed they were all fine, I then called back on a Saturday (last sat) and put in another complaint, they attempted to fix my issue again however were not able to so they opened an investigation. 5 days later they had not called me so this morning I called and asked on the status of the investigation. They concluded I was in a low coverage area and I could be released from my contract without penalty and would have to pay $150 to keep my handset (after bartering him down from $320). I am very happy with this as my account is in credit by $80 :). I went to telstra and am now the owner of an iPhone 4.
Throughout all this I was polite and calm and only asked that they see my point. I am happy with the Customer Service I received and feel they did actually try to fix the issue but honestly what can they REALLY do when its a network issue. Hope this all helps to all those wanting to leave, all up it took 10 days to be released from my contract on MY terms not thiers.

Phone calls dropping out. No reception in areas where mobile phone indicates full reception. Unable to check phone usage on website, website times out. Phone usage from Lara is 4 - 5 days behind, therefor bills are overdue apparently.

I used to work for vodafone during this network issue and i left because i couldnt sell a product because i knew how bad it was. i rely on my phone having coverage in CBD areas or even at home in gungahlin and i dont have reception... off to telstra i go

No network coverage for past 24 hours. Advised to turn phone off, remove sim card. Yeah, right. Same thing last weekend, as well as not receiving calls, texts, all the usual problems. Screaming!!!

I have rubbish reception all hours, 3g shows thats on but it never works like it should. And yet they have the audacity to charge like things have been normal.
On australia day it took me over an hour to be able to make a god damm call to find out where my family was. Its just bullshit. Iv been with vodaf$&k for 11 years same bill always recontracted to get a new phone but now you can shove all your phones up your ass,Im going elsewhere!!!!

Have been making complaint calls to vodafone regarding reception and finally they admitted fault and said they would allow me to get out my contract if i returned my phone etc, UNTIL i gave them my address i am currently living at, they renegged on the deal because i hadnt advised of change of address even though they admitted fault. has this happened to someone else and what was the outcome?

I have been a Vodafone custumer for 4.5 years now and in that time have been fairly happy with everything. But in the last 2-3 months I have had nothing but problems. Calls dropping out, text messages not sending, no network coverage in areas that are meant to have full coverage. It is starting to annoy the crap out of me as I rely on my phone for alot of things.

I stupidly and regratably switched across from 3 to vodafone and upgraded my phone with a 2 year plan. Now I am only able to get half the reception I used in both metro and country. 70 % of the time I try to use google or update emails I cant or phone cant connect to server. Im really pissed off I changed as I never had one problem with 3 ever

I have had no phone service all day today and as this is my phone source, it make me very angry as I have a baby due soon and need to have coverage. Im looking to change carriers

Hubby and I both have iPhones with Vodafone - neither of us has made or received a single call today that has not dropped out. Same for yesterday, and the day before, etc. Huge delays in in MMS messages arriving at their destination, completely unable to access the internet despite having apparently full 3G coverage, received calls going directly to voicemail despite phone being switched on and with apparently full 3G coverage. I think you get the general idea. Multiple attempts at contacting customer service, however our phones keep dropping out prior to completing our calls...

I live in Albury, and like many others today, have not had reception since lunch time. Zero reception, not minimal reception.

This has had a huge impact for me at work, and now into the evening it is effecting my social life !

Mobile Device (iPhone) - little or no reception. Fluctuates between "no service", "searching" and one or two bars. Limited cellular data - 3G symbol is rarely there and often receive "you have no internet connection" when trying to access the internet. Incoming and outgoing calls drop out, cannot send MMS messages and SMS messages are delayed.

Pocket Wi-Fi - very very very slow. 3G drops in and out. Takes approximately 5 minutes for each page to load when I am able to access the internet.

I have called the call centre numerous times to complain, often being on hold for over an hour. I have received technical advice from the team to no avail.

I contacted the call centre again this morning and pleaded with them to be transferred to the cancellations team. I was given the option to pay out my contract or allow Vodafone to open an investigation. I opted for the investigation and have to wait 5 - 7 working days for an update on the situation. To make matters worse my call dropped out twice whilst speaking to the call centre this morning - apparently calls to 1555 drop out regularly and cannot be taken into consideration during the investigation.

It's just not fair ...

Ive been all over melbourne and up in qld in the last 3 weeks, everywhere i go reception fails, calls cut out, internet doesnt work. Why should i pay $99 a month for a service im not getting??
Mclaren Mercedes should drop vodafone as a sponsor. Going by performances vodafone should sponser HRT

2G drop outs constantly in Manuka.

Where to start? Network is slow and drops out most of the time...especially in my area (Rothwell QLD). The texts I receive from Voda offering free calls and text messages and what not, but as soon as I top up I don't receive anything. I thought it was just my number but my partner is also with Vodafone and he has the exact same problem. Everytime I contact Vodafone service, not only is Lara annoying but the hold time is ridiculous. The last time I rang, it took me 2 days to get through. My friends and family are never able to contact me because when they call, it goes straight to voicemail even though the phone is not switched off. My mobile broadband was a waste of money as it's extreeeeeeeeeemely slow and I have to be sitting in a certain area in order for it to work. I have had it up to my eyeballs with Vodafone, it's definitely made me consider changing to another network.

The Tower at Dudley NSW 2290 is a Dud. Its taken me 30 minutes to load this page in order to comment.
All I get is the Edge Network thats slower than dial-up.
Usually I get the HSUPA Network but lately is not available so my USB modem has to be forced to use the Dud Edge Network.
What are you going to do about it Vodafone?

The Vodafone networt is intermittent, phone calls drop out, data services are slow or dont work at all, its very rare that this network and its services are 100% working properly on any given day..

seems to have gotten worse since they tok over the 3 Network..

maybe i'm actually on the old 3 Network and they are just calling it the voda network..?

whatever, its not acceptable to have a carrier like this operate in Australia

My coverage has gone from ok to absolutely nill in the past couple of days. I've been all around town today, and have had a total of about 20 minutes where I have any sort of coverage, and maybe a total of 5 minutes 3G coverage. Not good enough Vodafone.

I was told that vodafone have 'good' network coverage where I like and so I joined a contract-24 months.

When I went home, in college holidays while I was not at university, I had NIL coverage despite being told that my home was in an area of 'good coverage'.

I rang and told them that I would not have evetered the contract if I had ahve known there wouldnt be good coverage but they did not care and said I couldnt break my contract without paying out the 24 months.

CALL DROP OUTS ARE AT A HIGH AND VERY UNHAPPY WITH COVERAGE. CUSTOMER SERVICE.... WHAT CUSTOMER SERVICE.. CANNOT UNDERSTAND HOW THEY SPEAK

I am paramedic and need my phone to be functioning I get very bad coverage and have call drop out and missed calls

I have been unable to make a call or access the web for the last 4 hours. This happened to me for about a week 2 months ago. This is now beyond a joke. What are Vodafone doing to fix all these problems, NOTHING by the looks of it. All you get is more PR spin. JUST FIX YOUR NETWORK

I am so over the calls dropping out it is drivng me insane. You literally have to be standing in the middle of the street for any decent reception and I live in the south of Sydney which isnt exactly a remote area. Dont lock yourself into a 24 month contract with them whatever you do...

reception is astronomically appalling, i cannot get reception in my postcode and there is a antenna 300m from my house, i am resinging from vodafone when my credit runs out but i doubt that its going to be useful as i cannot get reception, i thought it was supposed to cover 99 percent of australia. very dissapointed

says i have reception but dont get txts come through for ages and no calls.. then other times it says no reception.... and allways droped calls! really wanna get out of my contract have been with vodafone for like 7 years was very happy untill these problems started last year some time!

I constantly receive complaints from family and employer that they cannot reach me , even when my phone is showing full signal. I have even tested this by dialing my mobile from my landline at home & office. 2 out of 3 calls dont get through, saying "phone is switched off or not available or words to this effect". What rubbish. Also my messages dont arrive till at least 1 hour after sent by sender. Reception at various points in Sydney is also dismal. I have been complaining to Vodaphone since November. Have finally given them an ultimatum. I want to cancel my contract immediatly. Tech support has said that they want to do some further checking first, even though we have exhusted all avenues as suggested by Vodafone, change sim card etc.They said that they need 4 days to check their systems & get back to me. This is from 27.1.11

The issue I keep having is calls going straight to voicemail. Ive tried different phones and it keeps happening. It also seems that the voicemails take increasinly long to be received. This is all occuring in full coverage areas. I had a total of 66 calls this month go to VM which I would presume is, compared to total calls recieved quite a high percentage.

Picture this - Perth Esplanade. For all you non West Aussies smack bang in the centre of the city next to the river. No service for 20 minutes :/

I had to use my mates telstra to make a call. Sad.

Very poor coverage in metro Melbourne and no coverage country victoria. I have 14 months left on my contract. Vodafone advised me to get a telstra sim for when my service dropped out!!! I spent 1 1/2 hours on the phone trying to get out of my contract. I contacted the TIO and got a text message yesterday saying Vodafone has granted me a release from my contract due to poor coverage. No fees. and i keep my iphone.

Lack of response from Vodafone on a billing issue after calling and visiting their store numerous times. I received a text message from Vodafone that I owed $988. After calling their call centre I was told it was because I had exceeded my data usage and their solution was to block my ability to use the internet. My point to them was how can my bill go from approx $80 per month to $400 - $600 per month with no change in usage pattern, they said due to privacy restrictions they could not tell me what websites I visited which would have contributed to such a huge increase in data. I ended up going into a store who confirmed that the last contract they had on file was from 2006 and that had no data coverage at all. I explained that I did sign a contract in 2008 and was placed on a data plan. As they had no record of this contract, I brought a copy in for them the following day. It turns out they have been over charging me since September 2008, and in addition have been charging for my nominated "Vodafone friend" who I was meant to be getting free calls and text messages to.

Recently on holiday in Adelaide (suburb of Glenelg) and Perth (suburb of Sorrento). In both cases in my hotel room I had zero coverage despite being in a capital city of Australia. I had to go outside the hotel building in order to get reception. Absolutely ridiculous and unacceptable in this day and age.

My phone intermittently 'drops out' and callers hear a message that this phone has "incoming call restrictions" and cant get through to me, leave a voicemail, or even send a text.

At these times my phone reception still shows full network reception. This usually happens for an hour or two then seems to fix itself but is still very frustrating as i need my phone for work and it is a real problem when people cant get through.

I have contacted Vodafone many times about this problem and have received a variety of responses from it being my fault for pressing some mystery button or Nokia's fault i.e. a problem with the handset. It is NEVER a Vodafone problem. As Ive explained to them this happens to me with three different handsets (Nokia N8, 6110 and Ericsson k800i) so Im sure the fault is with the network...

Personally I think it happens when the network is congested.. but they would never admit to that...

Nothing new, the same as everyone else. Can't make any calls, delay in SMS, meanwhile all this is happening when my mobile indicates full coverage. Seriously,I suspect major hardware failure in their system and some serious issues with their networking devices. Something has gone wrong, and I do not know what it is. Does somebody actually know what is causing all these setbacks?

I am so sick of not having reception and not being able to connect to vodafone network!!!!!!! I pay $80 a month for a smart phone so I can access internet anywhere and yet I am never able to actually use it, in turn wasting $80 a month for nothing. Everytime I call nothing is ever resolved. Vodafone need to lift their game or let people leave their contracts. Its ridiculous!!!! Very angry!!!!

no service 90 percent of the time poor quality calls constant cutting out

I am sick and tired of not being able to connect to the so called Vodafone Mobile Broadband service. I'm so disapointed at the level of customer service being provided. I'm constantly getting call dropouts in the city where one would think that the coverage would be better, and it just gets progressively worse as you head out to the suburbs.

Hey guys,
What a boring life u muct have to come on here and just complain, nothing is going to be done about it from here, call vodafone maybe they will do something. Im with vodafone and live in hobart and hve perfect reception most of the time, except in shopping centres :(

I have been with Vodafone for years now and i have rang on numerous occassions as well as have gone into a vodafone store to enquire as to why there is no reception in Torquay and not one vodafone worker could answer my question. Vodafones reception in general has become disgusting. I am thinking of defintiely going to Optus.

No reception in house at all. Also when i go outside there is no reception until i walk down the street i recieve reception to make calls. This is a absolute joke of a service. Im paying good money here.

Been with them for about 4 months,absolute rubbish. No reception, delayed voicemails didn't receive my $100 credit. So want out of this contract. Can we get out of them since they dont provide the service that they advertised?

Still no coverage 2 days later. Husband has no coverage, in laws have no coverage and I am about to loose my shit. Vodafone your lack of response concerns me. I want out of my contract. I've given you money for 10 years now...I deserve better service. If I don't get a response from the many posts I've put up on facebook,Vodafail, and your facebook page, then I give up! Bring on the Ombudsman.... ohhh that dirty word!

Even though I am within 300 metres of a cell I keep losing the network.
It is so bad now that even Vodafail can't get through to me so they send their monthly accounts to me via my Telstra Mobile phone which I have for country use since there is no coverage for Voda statewide.
I originally went to Voda because they had a good deal on iphones. All I can do with my iphone3g is to use to access the internet via my own in house wireless system and also to play games.

I cannot make calls that are longer than 30 seconds and if I send a text I might get a reply within 3 hours or more.

My contract finishes in July. I will go back to Telstra. It may cost more but at least I will get full coverage.

I am sick of having full coverage & going make a call and it coming up with "network busy" or "connection fail" ALL THE TIME. Also, trying to send texts, very lucky if it sends through the first time & im not having to re-send it 10 times! & to top it off! I make plans & HEY, i dont receive my texts untill hours later!! They are absolutly USELESS. They is no excuse.

Constant dropouts poor signal and unreliable data, all things i find everyday with this network. calls to call centre drops out i give up.

After a 7 week wait, (was told 72 hours)vodafones investigation team got back to me about why i had network issues in my area (melbourne cbd)
Over the phone i was told.

VF:"The network issue is a insignificant issue
Me: the online map says its a 3g zone
VF: yes the zone is 3g but the zone isnt a 3g zone
Me: what? can you please repeat that
VF: the zone you are in isnt a 3g zone
Me: the maps says it is, its the middle of melbourne
VF: yes that zone is a 3g zone, but it isnt 3g capable
Me: my handset isnt 3g capable? (i have htc DHD)
VF: no the network zone isnt a 3g zone
Me: so melbourne cbd is a 3g zone but isnt a 3g zone
VF: yes. is there anything else i can help with?
Me: Supervisor Please

Between 6:35 and 6:43 in Kings Cross I can't send a text message. Apparently I have reception! Screw you Vodafail.

They insist I pay my early exit fees (in excess of $800) even though my BlackBerry Bold 9700 constantly loses reception completely in full coverage metro areas and has the slowest browsing speeds I've ever experienced in an Internet capable phone.

I use my phone for business and calls drop out almost every call. As much as 6 times within a conversation. I have lost business. Also very poor reception. I live inner Sydney (Near CBD). Also have problems where people can not hear me.
I have tried calling to see if I can get out of contract - - I can for paying out my contract. waiting times were over 40min and then getting transferred and cut off... 2 hrs later...

No reception for the most of the day yesterday (Wed, 26 January). Bronte beach.

So after experiencing constant dropouts, coverage fails and delayed SMS (great for when you're on call and the alerting uses sms...) I decided to call and lodge a second complaint.

Midway through my phone dropped out, the vodafone customer service rep called back, but because of the coverage dropout it went straight to voicemail. So far they are escalating to their network team, however this has been ongoing since I took up a vodafail service.

I am now looking at a second service with a different provider as I cannot use my phone reliably for work which is 100% the reason I purchased a smart phone with data.

I don't use the data service as it never works, I don't sync my email as it never works (works for all other users on non vodafone), I miss alert SMS's and have call dropouts.

Thanks Vodafone for the quality service!

Next stop will be the TIO and asking vodafone to release me from my contract.

I cannot use 3g on my iPhone as it takes up all my signal and the reception is bad that no one can here me so I have to run it at 2G all the time which is slow and shit!

Sick of being on the phone and it disconnects when I have full signal and the person I am on the phone to has full telstra coverage.

Many drop outs and blackspots between Goulburn and Canberra. If they can't get a short national highway covered what hope is there...

slow download speed, call dropouts, bad coverage. rather than sponsoring race teams & cricket just fix your phone systems or get out of the business & leave it to those who can do it

My reception is very poor. I have to go outside my house and move around the yard to use my phone, even then it my drop out. I have tried many other phones and they all do the same. If you use another provider the phone can be used inside the house no worries with out drop out.
I have been with Vodafone for about 12yrs this problem just seems to be getting worse over the last couple of years.

The customer service is shocking. If you manage to get past that machine named Lara all you get is "please hold, I'll pass you over to someone else, unfortunately bla bla bla......"your call is valuable to us". yeah right.

Just got a new contract late last year hope they get better or as soon as its up im out.

I signed up to a $49 cap with vodafone in September 2010. Ever since then, the internet connect has been pretty poor. In early Jan of this year, it became almost non existent - It now takes on average 45 seconds to download the google home page and at times it wont even do that. Forget watching any videos on you tube - 'network error' and checking emails - 'unable to load conversation'. I'm pretty reliant on email for work and study and I'm sure I'm not alone. I cant get ADSL at my home so I was hoping to supplement my Telstra wireless bigpond account with the 1.5GB (+ 1GB bonus) data allowance per month by using my phone as a portable wifi hotspot - sounded like a great idea but now I'm lucky to get 3 or 4 MB per day. I called vodafail a few times but like most of you, I dont really have the time to wait on hold for 30 - 60 mins. at a time. I eventually got through and spoke to a man in a call centre who informed me that I should try switching the phone off and on again and see if that makes a difference or try the SIM in another handset - why would I need to try another handset? I have a brand new handset provided by vodafail. He told me that a 'team' of engineers would investigate the problem and get back to me in 4 -5 days....that was 5 days ago. Just sent a complaint to the TIO. I'm tired of being ripped off and I want out.... hello Telstra.

I get poor or no reception whenever am home. Over the weekend, I didn't have any reception at all. It sucks*#@! because sometimes my partner would work night shift and one time he was calling me for an some emergency and he was not able to contact me at all!!! What if it was a matter of life and death???

Have wireless internet on contract for 6 months now and have spent many an hour in trying to get a signal.most of December and January and had very little signal and then many a time just bites and not kb, makes you wonder, once my contract exspires, it will be goodbye and hello Telstra even though they are more exspensive. Vodafone promise but that is all that there is.Pathetic

i wasa prepaid customer until i decided to get a plan with vodafone then the next day its all over the news about the failing of voda fone and its customers now i get no reception for hrs then my text messages back up and dont come thru for days then i get connection errors all the time and this is brand new fone...their service is crap and have u palmed off to so many different sections when u calli have to carry a spare fone around just to have recpton when i go away cause voda fone fail me and when i ring and ask how they going to repair all this mess oh we are updating our towers they have been telling my mum this for the last 2 years im so fed up

I joined up with Vodafone last April and have had some issues with delayed voicemail,intermittently. No missed called alert,just a delayed voicemail either hours or sometimes days late.
2 weeks ago, I had a bigger issue. I suddenly had no reception in my house...for 3 days. I could send and receive text messages, though they were delayed and some never arrived, but could no make or receive calls. At this time I tried all the customer service numbers, but as soon as I indicated that I was having technical difficulties or wished to make a complaint, the call was disconnected. This lack of customer service compounded the problem for me,in a huge way. I went into my local Vodafone store and was told,in the nicest possible way, that they could do nothing.
I work in the emergency services and need to be contactable at all times. I don't have a landline as I work shifts and its just easier if I can be contacted on a single number. I missed several calls for overtime that resulted in me losing a lot of money. So not only was I not receiving the service I was paying for, but the company has cost me a lot in missed earnings.
When I could finally get through to the service department and was told that my problem would be looked into.By this time my phone was working inside again, so of course they found there was no problem.
Yesterday, the same thing happened and when I called the technical department (on someone elses phone so it wasn't a free call) I was told to switch over to the 2G network. This seemed to fix the problem, but I'm not really satisfied as I have to keep swapping over when I'm home and if I forget, my phone is out of commission.
All I want is to get out of my contract. I feel that I have upheld my side of the contract by paying my bill, but I am not being provided with the service I'm paying for, so in my opinion Vodafone is in breach of their side of the contract. Of course its not as easy as this, these companies protect themselves with little thought to the lack of service and inconvenience to their customers.

i have been with vodafone for 3 years and just had problem after problem with them. Yesterday at 3pm 26/1/11 all vodafone phones in Bathurst NSW lost all reception. Its now 2.30Pm, 23.5 hrs later and vodafone have just said that there working on it... last night (australia day) i couldnt even call a cab to get home. unexceptable.. and i bet they wont compensate my bill either.

Currently working in the Parlimentry Triangle with limited or no mobile or internet coverage!
This is a joke

My phone cuts out right in the middle of the CBD. How can i not have reception on Sydney Harbour Bridge!?!?
i'm so sick of missing calls when I have my phone in my hand and it doesn't ring
I'm sick of getting voicemails 2 days later
I'M SICK OF VODAPHONE

Vodafail did not meet the TIO's deadline to contact me. So now the TIO has escalated my case. Just barely on my 2nd month on a 24 month hell. I want to exit now! Hold on. Maybe Vodafone was trying contact me all along. They were just unable to BECAUSE THERE IS A PROBLEM WITH THEIR NETWORK! SUPER FAIL!

I have been consistently experiencing poor data service and drop-out of my voice service (sometimes degraded to SOS service) on various locations along the entire section of the Illawarra line from my home in Engadine into the CBD. I wanted to have my Blackberry Storm unlocked so that I can switch to another provider as soon as my contract expires. The Vodafone store manager at Westfield Miranda who was quite rude, arrogant and unfriendly to my wife and I, told us that he cannot do it and I must go online to have it unlocked. He told us the Blackberry and my wife's Samsung phone would be unlocked for free. When I went online, the Vodafone unlocking site tells me I must pay $25. Either the store manager doesn't know his job, or he was lying to get us out of his shop. I dont expect I will get a response to the email, but hey, I have to try. If this is not resolved in the next week or so, I see little alternative but to join the Vodafone class action suit, and hope that will bring about some real change to Vodafones poor network and customer service.

I have no reception at home or Work. Hornsby and Wahroonga.

Havent had any reception for past 24hrs, attended local vodafone store to be told that technicians are working on problem but sales guy had no idea of when problem would be fixed. Sales guy said no idea if customers would be compensated in any way, no idea whether vodafone would be able to contact me with enticement to stay with service as contract almost up. He scrawled my details onto a page with about 20 other numbers and names handwritten. He didnt even try to appease me and was more disinterested than anything.
Sick of short battery life, delayed voice messages and drop outs! this has been worse in recent years, Ive been with them for 16 years-all fool me!!

With no coverage at my business (previously reported and for which Vodafone will not do anything), I am now resorting to connecting with some of my customers and suppliers by text using Skype over the internet. I am paying for Vodafail to provide NO service, I am paying for my broadband connection and I am having to pay a small fee to Skype for a service I should have to fuss with. To receive texts, I have to walk 100 metres up the hill for coverage, which I do several times a day to see who's trying to contact me. Calls constantly dropping out but this has become so normal as to be almost commonplace.

Have had bad reception for goodness knows how long. Finally called them last friday and they said give them a week to fix it. I have given them time and at first it appeared as if my reception was improving but it would go from full reception to no recpetion. And now for the last 24 hours i have had no network. I am furious and will be walking into the store today to sort this out, as iam unable to call them due to my phone having no network.