Try 1555 one call 90 minutes he did not understand me i did not understand him . Next 2 call we will fix and ring you back more than 3 weeks have passed ,wondering when i get called back!Next call send phone back for repairs sent me a Air Post Bag , post office said have to remove battery before it can go air post , called 1555 told to remove battery ! Iphone ! No other help.Worst business experience in my 66 years. Coverage is poor. Local stores have no professional people that i can find( less phone knowledge than me )Not sure how to handle this .

Well i returned from holidays in nov 2010 and since then the coverage and use of internet on my phone has been painful. We took a trip to the southcoast over xmas and i am lucky i didnt need to make any urgent/emergency phone calls as i couldnt get connection and had to switch off my phone and switch it on to get network. The google map on my phone is useless as the coverage dissapears and therefore unusable. Same for the internet. This short trip made me feel i should voice my concern. Imagine a family on holiday driving along and need to make an emergency call and because of vodafone's appaling service cant connect. I thought mobile phones made life easy but not with vodafail.

I rely on Vodafone mobile broadband and its speed & reliability leave a lot to be desired ... Ring them up and you just get this annoying robot ... Talk to guys in the shop and they say they think there are problems with their network ... How can it be so hard ??

Been with vodafone for over 10 years now. Since hitchens had bought out the companies and merged with 3 network the vodafone service is poor. Reception issues. Full reception but cant call or talking and suddenly it drops out. This is crap as i run a business and are always on the run from job to job and need my mobile to operate my business. Data speeds are slow and takes forever to open up the first page its like it needs to warm up and old computer so it runs on optimum speeds. Not very happy and i just recently signed up again to upgrade my plans and get a new phone. I think i will take this to the ombadsmen so i can brake the pathetic contract i signed and move onto someone else who has better ratings. This is not good enough anymore and its been going on for too long now.

hello my name is andrew i just joined with vodaphone and really since i had it phones i make drop out or if i get phone call it drops out the phone i have battery life runs out within 15 hours if on it most of day and really to tell you truth i have a bad credit rating and so does wife she applied same time i got it she didnt plus i registered myself with this site i get email everytime someone checks my credit rating i didnt recieve so they do not even check they just choose who they want , i only wanted it so i can talk to missus on same network instead of her using home phone all time i do not no what ill do if i can not get one for missus i going to give phone back not worth it

Ive been with Vodaphone for just over 12 months, been in to numerous stores complaining about coverage in my area Maroochydore, as I can be a the back of my house no service but the front I have service. Also the amount of drop outs for 3G areas

Drop outs,bad reception, overcharging, fake charges, terrible customer service and very very rude managers

I cannot believe how painful the 3G coverage constantly is in Brisbane. Somtimes it will be incredibly fast, then suddenly it will just drop to impossibly slow. According to my phone I still have full 3G but judging by the speed it seems like someone was providing me internet on a 28k modem. What a joke.

I thought Optus was terrible in Darwin. I had no reception in my house in the northern suburbs. I contacted the TIO and Optus released me from my contract finally because I did not have adequate reception. So I went back to what I thought was trusty Vodafone. Apart from being lied to on contract sign up (which I found out later) the reception and data speed was OK. But it has progressively declined to the point where like all of you I am paying for a service I do not get. I have had a few heated conversations with vodafone over a number of issues but nothing is to be resolved. I was in Adelaide CBD 2 weeks ago and there was no service at all! This is when i first found out the extent of the problem as it was all over the newspaper. I will be moving to Telstra despite paying a premium to ensure I have a service. It seems like in telecommunications, you really do pay for what you get now. How sad the ACCC and TIO and others have let things get to this stage.

i am on the crazy johns contract 1week after I signed the contract 1 year ago I have had nothing but trouble no signal drop outs when ican get signal a lot of the time I can't even make a call my phine jsut says call ended before it starts ....have tried many times to fnd out if it is the service jsut get told in the store no the network is fine ....I don't get text messages for 24 hours a lot of the time.t really sucks I am so over this crap.

hey everyone.
im sick of poor mobile internet connection with vodafone and cant wait for my contract to finish and stop using this shit. they charge me for 50 bucks a month and the reception is exteremly poor. even dail up is faster than my MOBILE BROADBAND.

poor reception, drop outs, reception varies significantly, when I asked if they could help with a technical problem they said if it was the phone we wouldn't do anything anyway we would just refer to you to apple (even though I purchased it from them) all and all 3/vodafone is not living up to their promisies

continual dropouts, can't connect to make calls, NETWORK BUSY!!!!

The 3G coverage is pathetic. I would say at least 60% of the time I cannot get any sites to load on my phone, and I live within 5km of the Brisbane CBD. Also there is no coverage in Chermside shopping centre. Cannot wait for the contract to expire so I can go back to Telstra (they might be expensive, but at least their network works).

I had a iPhone. No coverage, data issues. After three months of fighting they let me out of my contract free. They are horrible!! Wanted me to pay thousands of dollars!!

I have mobile broadband with vodafone, and it drops out, no network, poor signal, slow speeds. Im in a 2 year contract that i cant get out of. ARGH

I complained about issues with my phone twice and each time they sent it away and then gave it back to me saying everything was ok. Eventually I went to Nokia and they immediately diagnosed the problems including a faulty battery (which was now out of warranty). I'm pretty sure all Vodafone did was wiped it and re-installed the software. They suck. Coverage is terrible. Internet is slow.

I have been with vodafone over 5 years now, over this period they have made no progress is service coverage. I live in a regional town but one that is far from remote. When you sign on a cap plan you are then bound by breaking fee to this product, since my latest sign optus have upgraded their services as have all other mobile providers. I am at home without service so my my is only getting 50% at most prouctivity. This is unacceptable.

Bad phone reception. 3G data always terrible. Poor customer service

I live in the sunshine coast and have not (had proper reception for over a year, 3G always cuts out and they have been saying that they will fix it and they haven't!

i pay 100$ a month but the network is most crap....

I AM SICK OF IT - constant reception problems and drop outs. I don't like Telstra too much but i think i have no choice as i need a carrier that works for me.

no service,on the line for hours and geting cut off also no coverage in narre warren plus now i have to wait until i receve post packs to send all my bits back till i can get out of my contract may be???

We are on holiday in Adelaide staying at my mother's retirement village & have not had enough coverage to make phone calls from her home ANYWHERE, & have had to resort to constant texting. Our family are all on 3 (now coverage by vodaphone instead of telstra) so should have been able to ring them for free, but alas am having to resort to constant text messaging. We got no say in the take over of 3 and did not sign up with vodaphone, so am very, very unhappy with the service.

After over 24 months of drop out calls, missed messages, hours and hours and hours on the phone waiting to get through, 4 months to contact me in regards to an Insurance Claim on a dude 3 mobile, and still sending me credit Bills of $9.60 which I have called countless times to sort out, I changed to 3 network, now Vodafone own it, I am very concerned. It is simply unacceptable and totally unprofessional in today's technology world - and you should be able to get out of contracts if for example - 3 failure customers service criteria are met and no cost - this might wake the fools up...................

bought a 12 month phone contract lasted about a week with lousy service returned to the store they changed phone settings from 3g to 2g but still no good diverted phone to Telsta work phone for a month or two but got a huge bill paid out the contract as vodaphone would not cancel and went with Telstra.Also cant use vodaphone prepaid internet at home as i dont get any service there coverage map says its good have spent hours on phone to support but still no good now have Bigpond for home

when i try to call using my vodafone line sometimes the calls automatically abort. After maybe 3 trials i get through and the person i have been calling say their phones are switched on with good reception. its almost impossible to contact vodafone.Iirwalle Vich

im pre paid i was with vodaphone for ten years every time i recharged i would get about ten msgs to recharge i rang vodafone and told them this but i kept recieving them and the reception was shit no matter where i was i changed to optus the best thing i ever done. They should close this company. Great name vodafail i support you one hundred percent vodafail

I regularly receive no phone coverage or 3G data in the middle of the Perth CBD. I have experienced more reliable mobile coverage in rural Indonesia.

I am in a messy bill of around $2000. Though I may be blamed for overuse above the monthly plan of $69pm, I blame vodafone balance updates which take up to 2 days late. I also don't have any quality reception at all inside my apartment though I'm located right near Melbourne city in Hawthorn. Calling customer service takes around 30min to 45 mins to get through or never at all. I have been conned into signing a contract with vodafone

took 2 weeks to get phone connected, Advised due to employment good signal imperative... assured me it would have coverage at home...I have almost nothing. I have had to connect a telstra landline so my elderly parents can call me at home so on top of $50 months vodaphone bill also have a telstra bill to pay, so double the expense.

Went down to Kiama, want to use the network for facebook and MSN messenger. however it doesn't work on 3G network. 1.5 GB data never going to finish each month. NO matter how much data allowance you have, you can't even finish them because you are not able to use them.

my internet loading time seems to be very slow and considering I'm a new user of a "smart phone" i thought this was the norm - My friend is on another network and has now shown me that on her phone the pages should load quicker.
at first i thought it was the result of using too much of the the internet credit, but when i checked my usage it wasnt the case.
Also i found the use of the navagation device very slow too. I was hoping to use my new "smart phone" as a "navman" but found it took to long to registers where i was at the time.
I thought it was my Nokia x6 - but now it all makes sense.
Oh and one more thought - i was sent a sms to my phone claiming the bill had been emailed to me (it seemed a little over priced) and when i checked my email account ( to work out why the cost of the bill was so high) the bill had not actually been emailed to me.
I think i may need to consider another network - its ashame i'm on this stupid plan for the next 7 months :(

I have observed "glitches", failures to receive messages, failures for messages I have sent to arrive, spam messages, and "faults" that persistently occurred in circumstances that when reviewed carefully suggest that far from being actual network or phone faults that these failures were in fact the product of compromised security and network hacking.

May be difficult for many people to believe, but I feel that the failures and security issues are so comprehensive now that I see others complaining etc., that it should be carefully considered if these issues are really faults/glitches/mistakes or are they "controlled follies" providing cover for extremely serious abuses being performed on the vodaphone network.

The TIO I fear will provide maximum leeway to the vendor and little to the consumer. The vendor will be allowed to drag the resolution out to the absolute limit of their legislated time-frames, and they will not be penalized for turning the process into a farce, or even for executing adverse action against a consumer by continuing to bill in defiance of ombudsman directives. Where there are clear breaches that effect obvious adverse action against the consumer, I have found that the TIO is quick to dismiss the vendors inexcusable conduct as "gross incompetence" (controlled folly cover) without penalizing the vendor.

You can expect a long process through TIO as the industry buddy-buddy relationship has the TIO billing the vendor for their time, and therefore in terms of cashflow there is a carrot on a stick for the TIO to allow compromised processes that drag out needlessly because it's all income to the TIO, making the ombudsman something of a joke after the number of times I heard excuses for the vendor from them. Self regulation is no regulation at all IMO

IS IT JUST ME OR DOES VODA SUCK,
BOUT 99% SURE IM BEING CHARGED LATE FEES EVERYTIME MY BILL COMES THROUGH WHEN I NEVER GET A BILL SENT TO MY EMAIL IN THE FIRST PLACE.
WHEN I COMPLAIN AND THEY RESEND THESE EMAILS, THEY DO NOTHING TO WIPE MY OVERDUE CHARGE- A CHARGE I WAS NOT EVEN AWARE WAS OVER DUE.
THEY SAY THE TRY TO HELP THE ENVIRONMENT BUT HOW ABOUT THEY HELP THEIR CUSTOMERS.
RECEPTION DROP OUTS, INABILITY TO ANSWER A MOBILE CALL INSIDE MY HOUSE?! WALKING TO THE TOP OF THE STREET FOR RECEPTION SPENDING 2 HOURS WAITING FOR CUSTOMER SERVICE THAT YOU CAN BARELY UNDERSTAND!? - AND THEY CHARGE LATE FEES FOR A SERVICE THAT IS POOR POOR QUALITY.

DONT EVEN GET ME STARTED.

Very slow internet speeds, poor or no reception in main areas.

I purchased an iphone deal for $69 per month with the specific need for coverage in Tasmania for when I travel home and I go there for business...I looked at their coverage on the net and instore to make sure all areas were covered..It seemed good at the time. Well in August of this year I had to go home to Tassie as my dad died....I spent most of the time using my brothers phone as I could not get coverage and to top it all off I got a bill for 3 times my normal cost.....and cant explain why. I have $650 worth of free calls and texts...there is no way I could possibly have used that plus another $289 worth ..when I could not get coverage for most of the time ???????
I have also waited on the phone for 20-30 mins to speak to someone...the other day I waited 20 min spoke to someone she was dealing with my issues ...the call cut out and I had to wait another 20 min to speak to a second person.....these are just a couple of the issues too. NOT HAPPY JAN!!!!!!

SAME PHONE PROBABLY OLDER THAN MINE ON DIFFRENT NETWORK TALKING CONTINOUSLY WITHOUT ANY BREAKS WHILE SITTING WITH ME WHEN I DON'T HAVE SIGNAL AT ALL...HOW EMBARRSSING IS THAT!!!!!!! UNREAL

I am with Revolution Telecom (Revtel) on the Vodacrapp network; and live in Mannum, with the Vodacrapp tower in clear line of site.
Service is probably available 50% of the time, with constant poor reception.
My complaints have not been addressed.
I am not on any contract and am on pre-paid; with over $100 in credit.
I have been that pissed off (over the past several years) in not being able to rely on their service; I purchased an amaysim card on the Optus network; with excellent coverage, reception and access to the network 99% of the time.
The Vodacrapp network in this area has not been expanded in this area (despite empty promises) to cater for coverage and extra demands on the service (with more users).
I am in the process of porting my number with amaysim, on the Optus network, with the loss of my $100 plus credit.
Yes; a Class Action against Vodaphone for their broken promises and piss poor service should "be a winner" for the "little person" against a "giant".
Congratulations for your stance in stating that "WE ALL HAVE HAD ENOUGH".

2 years ago I signed for wireless broadband with 6Gg output for $40/mo 2 yrs contract. Since I used it for clients, I got embarrassed all the time because I cannot do any work in front of them with Vodafone mobile broadband because I cannot get any reception in any area on the Gold Coast even in Brisbane city itself. I tried to call them by phone but so many hrs on the line and nobody answer the phone. So I give up all. The Vodafone broadband drops off and always no connections. I cannot return the USB Vodafone anymwore because the outlet I signed up already not there anymore so I was charged every month for $40 till 2 yrs have lapse only paying them and when 2 yrs contract ended I asked Vodafone that to please do not charged me anymore my contract was over and I dont want them it is too much to pay when their service is not working and most of the time I was charged over the limit that I wasnt able to get connected even to the place where I lived.
SO that is my story I paid for my contract for nothing for 2 long years.

I live in Meadowbrook, and have to travel by Bus to city. Every time I am about to reach Griffith University bus stop, my reception fails. I would thought that place should have been one of the best places for reception, but it is not the case with Vodafone. On Internet speed it is so bad that I am thinking of get rid of my plan.

I have been a customer of Vodafone for several years and they used to be a fantastic provider. Since the merge with the 3 network early in 2010 my service has become despicable. I do not receive voicemail, text message don't always send. Reception is always low and my browsing speed is non-exsistant. I have contacted TIO and they are trying to solve my issue. As of now all I want is my contract to be cancelled so I can join Telstra.

Connected a Mobile Wireless Broadband dongle. Worst reception, even tho it stated i had full coverage. My Dongle actually stopped connecting to their network, and I only just recharged, and didn't use any of the data. Asked for a refund and they said I can get one, but calling up later another guy said I couldn't have one because I didnt have the slip, even though I got told I could have the details over the phone. Worst Experience. Many family members have had problems too. Why set up a service that screws around people.

CALL FAILED, NO NETWORK, POOR BATTERY LIFE, CONTINOUS PHONE FREEZING AND MANY MORE....

I live in the suburb of Point Cook in Melbourne (25 mins from CBD on freeway. The Vodafone reception is shocking!! Voda's customer service call centre in Egypt is so difficult to deal with. When I politely called Vodafone's corporate headquarters in NSW I was treated like trash by the staff there! I was given a postal address to contact the 'customer correspondence team' and the response from this department was pathetic to say the least. Basically, they just send out standard letter and make the process of communicating with the company so difficult that most people just give up! I'm sure it's all designed to do exactly that!!!

Customer for 19 years.

Its been useless since mid 2080 when they went 3g in Wollongong.
Vodafail claim they could not stabilise the signal, countless complaints, phone call's, emails all ignored. Staff could not care less.
My call charges have gone through the roof because of the continued dropouts and poor reception.
Then they claim I agreed to a 2 yr contract when I requested 1yr and recieved phone purchase credit for 1yr.
Its immoral what going on and surely unlawful.
We are all keeping our side by paying our bills yet they do honour their side of the contract.
BRING ON THE CLASS ACTION!

Bill Wollongong

My friend you are on the wrong the boat if you think you can blame Vodafone for poor battery life. Most probably you have an iphone 4 which has known reception problems, it has nothing to do with the network. Get a cover for you phone and this will alleviate the issues you refer to.

I have had so many issues with Vodafone; but the main two are - I signed up for one of the new beaut Netbooks for wireless internet on a laptop that is really portable. The laptop itself was great; the coverage and data speed were pathetic. Whenever I run Vodafone I had to talk to a person in Egypt who barely spoke english; and they would always tell me I am in a bad coverage area. Funny thing is I had taken it to so many places aside from my house 10kms from Brisbane CBD (been to Cairns, Sydney, Gold Coast and Brisbane just to name a few). I guess Vodafone got sick of me ring up and the day I lost it and started yelling they put me straight through to disconnections. I got out of the contract after six months, was refunded part of my money for the months of poor service and had no early termination fee. I did have prepaid internet as well; and that was just as bad, but at least you can just stop using it. The lastest drama in the Vodafone problems was I had 3-4 days with none or sparatic coverage; occasionally I could made calls or send a text but that was pretty rare. I sent countless emails to Vodafone through the website because I couldn't ring from my mobile. The only response I got from Vodafone was detailed information on the GPRS/3G network areas (not really handy); they also advised me to check the website for outages, which I did and there were none in my area. At no point did a human from Vodafone ring me; which is deplorabe. At the time that all this was going on, ALL of the Vodafone (4 in total) sotres in my local area were closed for refurbishment so I couldn't go into a store; I did try and ring from a landline as well; but after 10 mins of waiting they hung up on me. I run a business using my mobile and over those 3-4 days I lost money because customers couldn't get through. I just really want to get out of my contract with no early exit fees. I'm currently waiting for Vodafone to make contact after lodging a complaint with the Telco Ombusman, but I'm not holding my breath

Fortunately I am no longer with Vodafone but still keep getting my phone bill which is in credit. I switched from a plan to a prepaid and had a $30+ credit. I had enough of going some days with 12 hours plus of no coverage (even though they checked their computers and there was nothing wrong with my area) so I switched providers. I asked for a refund of my credit but was told as it was paid via BPay I needed to provide an original of my bank statement showing when it was paid. I told them to get lost, they aren't getting an original of my bank statement which shows my account details and all my transactions. Have been told what to do by the ombudsman but after previous attempts, honestly cant be bothered

NO RECEPTION except on roof of house.....Compliants not answered. India can't speak English.......

I work in the Melbourne CBD. More often than not my phone will drop out during calls if I am in my office building. I regularly receive no reception when walking around the city, leaving me unable to receive calls. They are an absolute joke and am in the process of cancelling my contract.

dropped calls, no signal, poor reception

No internet - Phone is generally ok, and I am in a 3G designated area, but get no coverage sometimes Edge then GPRS then 3G but painfully slow. Then every now and again 3G connects and I get great speed, then 5 minutes later its back to GPRS. Central Coast NSW Tuggerah Lakes area

When I was with Telstra I had reception even in the most remote areas in some national parks however I am now with Vodaphone. I have no coverage from my house and even from the opera house !!! I could see the person I was ringing on the ferry as it went past me about 200 metrs away, yet my phone repeatedly reported "Call Fail". If you cannot use your phone wirth Vodaphone what is the use of having a phone in the first place.

I am signed up for 24month contract at $114 per month - since then I have had hardly any coverage in the area that I live , continual drop out and excessive billing over my $114 per month. A lot of the time when I call my message bank it drops out and I have to recall again when I have reception. My business depends on phone calls and it is embarrassing and costly to have to keep calling my clients back. I not only want out of contract but want to be compensated for lousy service. Vodafone has not kept their end of deal in providing good service

WHY does vodafone decide to disconnect my calls every 2 mins? My whole bedroom suddenly does not recieve any reception, and then after my call disconnects i do not get recpetion for at least 1 min after so i have to wait between calls to redial. HELP ME

Yes i am having network problems with vodafone but i have also been a customer of the companies you list as an alternative and they to have the same problems. After looking at this website i have 2 questions.
1) Is the owner connected to any rival telco network?
2) is the owner of this website earning affiliate commissions on clicks to the alternative companies this site recommends?
Reason why i ask is because Telstra and Optus and Virgin and all the others have exactly the same connection issues as vodafone, only difference is Telstra and Optus charge much higher fees.
And i am not a vodafone employee... Dont be fooled everyone they are all the same, we are now using more smartphones than ever before and all networks are suffering.

I signed up with vodafone with the mobile broadband deal. The stick and coverage continuously failed despite being told the area was fine. In the end the stick damaged my USB port on my laptop so I cancelled my contract. Now I'm being forced to pay $600 for the stick which I barely got to use. It's hard enough dealing with my partner's renal failure without needing vodafone's bullcrap.

I am signed up for 24month contract at $114 per month - since then I have had hardly any coverage in the area that I live , continual drop out and excessive billing over my $114 per month. A lot of the time when I call my message bank it drops out and I have to recall again when I have reception. My business depends on phone calls and it is embarrassing and costly to have to keep calling my clients back. I not only want out of contract but want to be compensated for lousy service. Vodafone has not kept their end of deal in providing good service

I really haven't had a such a bad time with them since I joined them in 1998. But however Why can't we get reception in all parts of Australia like the other Telco's no - instead where we go to carvan in a corner of NSW / VIC on the Murray of all places we have to have another Telco's prepaid to use and this diverting Vodafone phones to this prepaid is a rather large pain. Especially for emergencies.

Customer in Victoria

In the middle of Geelong CBD and it downloads 2 pages on HSDPA, then tries to connect to 3G, then G, then EDGE, then tells me there is no broadband coverage. But if I try again in a few minutes I may be able to download a page again. This is all in the same spot with a clear view of the sky..

It's the most inconsistent ...service I've ever used. I'm guessing they have oversold the service and there is not enough capacity for everyone to use it @ the same time.

I have reccently changed to Optus due to never ending problems with Vodafone. I can be on the phone and suddenly have my call drop out and then try to make calls and they keep failing. My friend then tried to call me back and got a different person. This has happened to me on many occasions yet no one at Vodafone can ever offer any assistance. I was unable to make calls (including emergency calls)and could only receive some txts for over 24hrs. When I went in to the nearest voafone store they informed me there was an issue which was being resolved but they could not tell me what the issue was and when it would be resolved. Since I couldn't make or receive calls I had no way of getting updates. They also told me I may be able to get compensation however I had to call their customer service number. I tried this once my phone was working again however after being transferred from several departments and waiting on hold for and extended period of time I gave up. In the end I was tired of terrible reception, bad customer service, randomly not getting voice messages for days and very slow internet so I gave up on Vodafone.

I have been having troubles with vodafone for months now. I have gone into many vodafone stores asking why the reception was so weak. I have tried to get out of my plan TWICE, but they said i have to pay out my contract (wich i only started in may & i have been having reception issues most of the time ive had the phone).
What made me draw the last staw was early december 2010. I have been uneployed for months now. I finally caught a break through this recuitment agency for some contract work. but seeing as i had NO RECEPTION i missed the call, so the agency left a voice mail message. which i didnt recieve until 4 days later!!
I lost the job contact. I cant pay my bills now.. It makes me think, if i take it further will vodafone back pay me for all the money i lost??!!!
I HATE VODAFONE!! THIS MUST BE LOOKED INTO AND ACTION MUST BE TAKEN!!!

My parents live on the South Coast in NSW and both have mobile phones which offer almost ZERO reception. My partner and I have 2 other service carriers and have no problems at all in that same area.
My folks are now visiting us in Metung, Victoria and have ZERO reception. Our home line operates on a mobile network as do both our internet connections - no problems with either of these service providers.
Being of an older generation, my folks thought it was them. Little do they realise it is the result of the VODAFAIL service!!

Our small company used to have Telstra as our provider so I can fairly compare the reception and problems we have encountered since the switch to Vodaphone. We both had to go in and have their staff reset our iphones, we even had one replaced, hoping that would 'cure' our reception problem. It didnt. Finally, one of the staff, told us 'offline' that it wasnt the phones, it was the service. They had oversold it and were saturated.

We have had issues with our customers calling us and not getting through, having their voicemails take hours or even a day to register on the phone.

Absolutely everything I have read I can concur with. Is a shame. I have recently immigrated here from the States and this coverage would shame any legitimate cell phone company.

Once the contract is finished we will be switching providers. Hopefully a little bit more competition will be in the market by then and we wont have to deal with this nonsense.

No Reception, so bad, unreal. Have lost count at how many times I have rung, we are talking years not months.Keep getting told there is nothing wrong. Can not understand the person I am talking to, no english....Same old story. Turn phone off and take out Sim card and restart....no result. So angry and frustrated,why call back when they can't speak english.INDIA OMG..hello, we are in AUSTRALIA..... Wasted so much money...it is a joke their Customer service. My whole family is with them...

For over 3 years now we've put up with absolute disgraceful reception. Considering that we live in a good area, hubby works Silverwater way and has the same problem we have here at home. We have dropouts almost every phone call, people can hear us we can't hear them. Text messages won't send or delay in sending. Phone needs to be turned on and off a few times to get messages to send. There is 3 of us on a plan together and this just isn't good enough we pay over $200 a month for vodafone. For absolute useless unreliable service. I suffer anaphylaxis and need to have good reliable service as I'm allergic to many things severely. Vodafone used to be a great company with awesome phone upgrades and fantastic service...What happened????? Now they give the crapiest phones on upgrades. My husband has been with vodafone for approximately 16 years. We will not be renewing our contracts when they finally end next year. Vodafone absolutely disgraceful

always dropping out. SOme indian call centre worker has told me to execpt these drop outs until January. Had no reception for 3 days straight and was told to get my phone working I need to turn off my 3G settings. What a load of Shit?
Will not be paying any bills for Vodafone and Im happy to swap providsers asap. I cant get a simply amount off anyone in vodafone as to how much is left on my contract with those tools. 20 minutes on hold, phone dropped out. On hold again for an expected time of 12-20minutes. After holding a second time for 14minutes, vodafone service cut out again. I gave up. They suck. Everyone I know in Cronulla cant get calls in or out a majority of the time. DO NOT PAY YOUR BILLS!!! They are a scam!

Our small company used to have Telstra as our provider so I can fairly compare the reception and problems we have encountered since the switch to Vodaphone. We both had to go in and have their staff reset our iphones, we even had one replaced, hoping that would 'cure' our reception problem. It didnt. Finally, one of the staff, told us 'offline' that it wasnt the phones, it was the service. They had oversold it and were saturated.

We have had issues with our customers calling us and not getting through, having their voicemails take hours or even a day to register on the phone.

Absolutely everything I have read I can concur with. Is a shame. I have recently immigrated here from the States and this coverage would shame any legitimate cell phone company.

Once the contract is finished we will be switching providers. Hopefully a little bit more competition will be in the market by then and we wont have to deal with this nonsense.

I purchased an iphone deal for $69 per month with the specific need for coverage in Tasmania for when I travel home and I go there for business...I looked at their coverage on the net and instore to make sure all areas were covered..It seemed good at the time. Well in August of this year I had to go home to Tassie as my dad died....I spent most of the time using my brothers phone as I could not get coverage and to top it all off I got a bill for 3 times my normal cost.....and cant explain why. I have $650 worth of free calls and texts...there is no way I could possibly have used that plus another $289 worth ..when I could not get coverage for most of the time ???????
I have also waited on the phone for 20-30 mins to speak to someone...the other day I waited 20 min spoke to someone she was dealing with my issues ...the call cut out and I had to wait another 20 min to speak to a second person.....these are just a couple of the issues too. NOT HAPPY JAN!!!!!!

I have been with their prepaid service and didn't have many problems with them before. However later on, every time I go a few km out of the city, my phone becomes useless - due to NO reception. Good luck to those who get in trouble, have an accident, need assistance, get sick - what a crap service! I'd rather leave my phone at home - what's the point of carrying something you cannot use anyway?!?!? Their prices seem reasonable when compared to other providers, but seriously - I'm paying to be connected to the world!!! I'm sick of calling Lara, and even Lara calling me!!!! and not getting anything resolved. I have bought myself an optus sim today, and just happened to read the SMH article on Vodafone. I think Vodafone either needs to get its act together or disappear alltogether.

On my old 3 service I got coverage at the Upper Yarra Dam, since Vodafone took over I don't.
I recently bought a Samsung "Jet" with a 2 gig data plan. I am not able to open pictures in Emails but can open pictures in SMS. I 4 months I haven't used any of my data plan.
I can't find a use for it on this phone. I have complained, but received no satisfaction. I am very disappointed to say the least

I am originally from Adelaide, where I could not get reception in my bedroom. I have since moved to Melbourne (I am 15 minutes from the CBD) and also cannot get reception in my flat. Whenever a friend and I call each other - she is also on vodafone - we cannot talk for more than 10 minutes before our call drops out and we receive "network rejected" errors. And don't get me started on the coverage when driving around Oz... How does one go about breaking a contract with no termination fees?

Recently something happened with the vofafone network. I was switching between 3 local towers and continually getting disconnected in calls. This had never happened before and all from the same place i was standing in my house. I sent complaint to vodafone and it was never addressed. I tried with a different phone and same thing!!!!!!

So i tried other sims from other phone companies and not a problem.......

Poor reception running anywhere north of Brisbane to rockhampton if u go 5 k off th major highway there is no reception, I live in pacific pines on the gold coast and the reception there is terrible

Never get messages until about 4 hours later. Very poor reception. Cannot ring Geilston Bay which is about 5 kms from the Hobart CBD.

Quite a few months back I called vodafone to to them about my lack of reception and ability to use my data allowance. I was told to simply reset the Internet on my phone and it would fit it. Now it all makes sense. At first I honestly thought it was only my phone. In places where I was once able to use my Internet and send messages, I now cannot. I have to walk outside into my street in order to make phone calls and use my Internet. In times when I need to use important sites such as my Internet banking, again, I now cannot. The problem has only recently gotten worse as not even will my data work. This has angered me deeply as I pay top dollar for my plan and what infuriates me the most is the fact that my bills have heavily increased due to having to communicate via phone all the time rather than via the Internet. My phone bills are double what they should be and I am ready to cut off my plan. Getting through to speaking to an actual person at vodafone is a long and frustrating process, that is of course, when my phone does not drop out. Compensation should be given for such appalling service by this comapany. If my phone actually allows me to post this message, I will be utterly shocked.

There is no reception between Malvern and South Yarra most of the time. There are frequent drops. Also, I have once lost a job oppurtunity as an Important Voicemail was not delivered for 2-3 days. I wonder how Vodafone is going to address this !!

No reception, delayed messages, bad reception, no help I could go on and on but screw it. Quicker to go through court than your help desk. Want to resolve this out of court go ahead, but im gonna take you for everythin you have got. PS not a threat, Im furious, appalled. I have tied with you guys but tis site has made it possible. YOU ARE SERIOUSLY SCREWED. VODAPHONE start writtin sorry cheques coz Its gonna happen

My wife and i had 3 mobile phones with 3. Since they merged with vodafone we experienced coverage problems. We had reduced coverage for about 6 months. The previous 7 years to this happening we always had 5 bars of reception. We suddenly lost all reception completely for about 4 days on all 3 of our mobiles. We were 9 months into a 2 year contract with 3/vodafone. many phone calls later and they were still blaming the handsets and not the network. We even got three new sim cards which did nothing to fix the issue. Finally i had enough and 1 more phone call explaining i had three mobiles im front of me with new sim cards they finally excepted that it was the network and not my handsets. I got all 3 contracts terminated with no exit fee. All i had to do was return the handsets in an envelope they supplied me. Does not make up for 6 months of bad coverage but at least i do not have to deal with them anymore. I have since moved to telstra. FULL RECEPTION!!! Keep arguing with vodafone and you can get your contract cancelled with no cancellation fee!

Bad coverage, dropouts, useless having data as well.
Never again will I recommend this company.

Very poor reception for internet connection. The very low speed network used up all my giga bites and prompted me to top up..really bad!

Not happy

Thankgod my contract is up:) so many times i have recieved a full days text messages and voicemail messages at midnite.....some sent at 9am. It doesnt matter where i am the reception is still poor.

I stupidly have my internet and mobile phone through Vodafone. Coverage from my house is absolutely craptacular most of the time for both internet and phone. I can't make a phone call in my local shopping mall. To bad if I was getting attacked in the carpark because there is noooo coverage under there. I was sent some picture text from a mate on Christmas day. It's now the 27th and i'm still waiting for them. My internet has to be hung out the window for it to work.

Reception is shocking, i have to stand in one spot at home or it cuts out. I also get late messages and when i do have reception sometimes i try and make a call and it just doesn't connect, all it says is called failed. Get your act together Vodafone, as soon as my contract runs out im outta there.

For over 3 years now we've put up with absolute disgraceful reception. Considering that we live in a good area, hubby works Silverwater way and has the same problem we have here at home. We have dropouts almost every phone call, people can hear us we can't hear them. Text messages won't send or delay in sending. Phone needs to be turned on and off a few times to get messages to send. There is 3 of us on a plan together and this just isn't good enough we pay over $200 a month for vodafone. For absolute useless unreliable service. I suffer anaphylaxis and need to have good reliable service as I'm allergic to many things severely. Vodafone used to be a great company with awesome phone upgrades and fantastic service...What happened????? Now they give the crapiest phones on upgrades. My husband has been with vodafone for approximately 16 years. We will not be renewing our contracts when they finally end next year. Vodafone absolutely disgraceful

doesn,t matter work or home, both in metro melbourne and i can't keep reception. Vodafone continue to still drop out during calls. its apinful and frustrating no end.

I live in the inner suburbs of Sydney and 90% of the time cannot get signal in my home. I did send a complaint via the Vodafone site and someone did get back to me to help resolve the issue. However, the network dropped the call and nobody ever called me back again. Counting the days until I can get out of my contract!

I signed up with vodafone about 9 months ago on a 24 month iPhone 3GS $69 plan, first problem I had was with my 1st bill. It's supposed to be $69 a month but I get charged 70.31, i receive SMS from vodafone about my online bill and I have this option switched off in my profile, my 2nd problem was next to no signal if it doesn't lose the network, my 3rd problem is also the billing ATM, I payed my bill online twice without realizing (was tired and it was a few days prior) and it still says I owe them, I know it takes 24 hours for it to go through so I called them after 3 days and had a lady confirm their servers were indeed down and that I have paid a couple months in advance. There was is no online notification at the time unless you phone them, All this is pissing me not to mention not being able to understand the broken English some of vodafones staff speak

I have been with vodafone for about 18 months - for the first 12 months - no real problems, the last 3 months the service has been embarrassing. So many times my wife has accused me of been on the phone with my phone being busy whilst I haven't been on the phone, then the data performance...example today wanting to do my internet banking on my phone it took 40 minutes....which is becoming typical of the service....then of course there are the constant network unavailable messages or network busy that appear when im trying to make a phone call.

I have several of the issues mentioned re drop outs and late sms but I have also, up until recently had my phone turning on then off. I was told to send it to the manufacturer for repair however, strangly, this only happened at my house and to my wifes phone also. Anyone would know two phones side by side doing this similtanously was not going to be an individual phone failure issue. After all, they both worked fine every where else. Also when I purchased these phones I was told by 3 (Vodaphone)that outside the capital cities they roamed onto and shared the Telstra network. However whilst travelling in Aust. recently I was unable to get coverage in some towns and when I rang to enquire they told me they had no coverage in this towns. Begs the question, whose network do they use in the country and it is Telsrta, is it selective?

I consatantly have poor coverage, my phone will show all bars sometimes until i push the call button and then it drops from full service to zero service. I frequently have to restart my phone to get service. I will often not get my message bank messages until the following day. And when i try to call Vodafone about this it takes me friggin ages to get to help thanks to the automated computer (help) system. "FED UP"

I was sitting at work the other day and got a voicemail msg what my phone didnt even ring, sent an sms to my sister and she got it several hours later, I cannot even roam while camping when my sister can get service on other networks. I get crappy reception at home and I am in a large town!

Calls that are on the VF to VF minutes(free) disconnect. Text messages are delayed in delivery, I recently received a text message sent from Sydney @ 8pm which arrived @ 12.15am which caused alarm for me at that time of night. As a prepaid customer,getting any assistance with "Customer Service" is non existant cannot get anyone on the phone nor any response with emails. I think the reception & service is far worse now since tha amalgamation with 3Network.

As per every Vodafone customer I have experienced the usual call drop outs, reception that resembles calling from a basement and the most unhelpful, painstaking customer service procedures known to man. Of recent I was put through 3 hours of customer service hell. If not for my love for Lara's automated voice I would of given up after 10mins. I had 3 problems,
1. Removing Credit Card Details from a old number and adding same details to existing number.
2. Obtaining pin to access mailbox of previous number.
3. Accessing MyVodafone due to some unbeknown reason the website instructed to contact Vodafone.
After several attempts of trying to speak to an actual operator with no success something happened and I spoke with a human. However this representative was in billing and as Prepaid customer we aren't as important and get the good old transfer trick followed by 30mins of ridiculous music. Retry and on this occasion the individual in billing actually assisted and removed the credit details from old number and solved the voicemail pin issue and solved my girlfriends MyVodafone issue. After ending call I attempted to add my credit details to existing number however I was not able to do this via the handset, the error message advised me to contact my bank as the card details were not correct. Frustrated at this I attempted to contact customer service, several attempts later I spoke with someone after been transferred from billing for been PrePaid. This gentleman advised that he couldn't help as this department was currently closed and was unable to add the card details manually. I was very angry as I had just previously removed the details with another rep. I requested to speak to the previous rep that had assisted me previously and was told that he was not available due to it been outside of his work hours. I then asked to speak with a supervisor and was put on hold, once taken off hold I was told I was getting transferred to someone who could assist but wasn't a supervisor, I wasn't given opportunity to respond. The next rep I was put through to welcomed me and then silence, no response, no call drop out just silence. I believe I was muted, this continued for 30mins before I ended the call. My next attempt after several in between the operator told me I was unable to add my card details which I just removed from previous number because I had no available funds, apparently you require $1 which is refunded to you at a later date to register card details. They don't advise this in the call however somewhere in some terms and conditions this is stated. I was furious as you could imagine. Vodafone constant lack of help and the rudeness of operators has got to stop. Anyone who has experienced the automated voice of Lara has an idea of what we all have to endure. Its like they will do anything to not actually allow you to speak to a human. Class action is more than necessary.

There is no issue with Vodafone at all, I have been a customer for 2 years and the service and coverage have been nothing more then exceptional. The people out there who have time to waste complaining about trivial issues such as this, should really over christmas find some joy and start enjoying this time of year. INSTEAD of sitting online and complaining. HAPPY HOLIDAYS.

No coverage at Carricklinga after being assured it would be fine, unlocked phone so I could buy another sim to use at Carrickalinga at my cost and I am still havng to pay the full contract. No chance of cancelling the contract so paying full price for 2 years for nothing...

I'm both with 3 and Vodafone, both has it's perks and downside. Coverage wise I think 3 catered for me the most especially in my area. I live 10 minutes away from the city and I barely get any 3G coverage with Vodafone, it's either I'm on EDGE or worse GSM (seriously GSM?), it's quite inconvenient because I have a blackberry and most of the time the BIS is inactive because of the coverage and I happen to use my phone for work purposes. Sometimes my phone calls drops out and calling takes a while or sometimes it doesn't even connect. It gets irritating after a while.

I made the move to Vodafone because I though it would be better since they were a bigger company than 3 and their coverage is supposedly wider. I haven't had any other problems, when I want to make a few changes, just do it online on MY VODAFONE, saves you time and hassle talking to the call centre representatives.

I expected the coverage to be better though, for it's standards.

im in frankston vic it has poor reception most of the time.When Iget a call I have to run around to get reception