mine says "network busy" when i try to make a call or when someone is calling me "network busy" for 48 hrs now still no help

Since signing up for mobile plan 12 months ago i rarely can take or make a call from my own house. Reception around the Newcastle area is dismal at best especially considerind it is now 2010. Have wasted so much time and money trying to access voicemail just to be cutoff just as the msg starts to play and have to call again. Worst is I was told it would cost me $700 to get out of my contract. Glad there are so many more in the same position and that now something may be done about it.

I signed up with vodafone due to their great plans.. Little did I know that they were FUCKEN RUBBISH!! No reception, or if there is, it drops out and doesn't come back unless I turn my phone off and on again. Also, i'd try and send a picture msg, or even a plain old text msg, and it won't be received until the next morning at about 3 o'clock!!! It's absolutely disgraceful, and enough is enough!!! I cancelled my contract with them in October, received a final bill, but guess what Vodafone- I had to wait for reception from you guys: you can wait for my fucken money...

Trying to change my address was also an effort- after saying the address, spelling it out to them very slowly, giving the postcode and state, THEY STILL FUCKED IT UP!!! 3rd time lucky, they finally get it right!!

Hope you go bust arseholes- NEVER AGAIN!!!

Cannot get reception anywhere and it constantly hangs up on people, not happy at all we should not have to pay for this ridiculous service.

Whatever upgrades Vodafone did recently, please change back!
Husband cannot get basic reception in busy areas when i have full telstra reception. Calls drop out. He is paying for data he has no chance to use. Very disappointing.

We went overseas before Vodaphone took over Three and all was well. When we returned 7 weeks later the reception to our phones in many close-to-inner-city suburbs including at home has become non-exsistent. As a customer of Hutchinson/Three for over 10 years, we find this appalling.

i was with dodo and was having trouble with them so i changed to vodafone but b4 changing i asked heaps of questions liked what i heard so took a 2 year contract with vodafone, when i connect to the computer i was told the coverage was very good its been poor every time i connect and some days i get cut off every two minutes ive rang and rang and rang voda fone hey say they will look into the problem and call me back 2 people have said this i didnt get a call back and i called them march this year, plus he also told me to push my desk top computer out side and i would get better reception my contract dont finish till march 2011 and i feel like vodafone is taking my $40 a month and getting richer and im getting nothing out of it, i hope they pay big time for this

Can not call in many places around Melbourne and I have lost customers due to their voicemail system not notifying me when I had a voice mail come in. I was not told that I needed to call 121 and check my mail everyday. This is not what I paid for. I also believe I have been over charged for many calls when travelling round Australia because of roaming.Also heaps of drop out calls causing so much frustration, also they don't let you know when better deals come out with more Gigabyte download, which I believe is quite sneaky.Also I pay $114

Constant drop outs, sms delays of upto 2 days, signal strength goes from max to no covereage while standing still. Coverage around ACT patchy.

before vodafone brought 3, 3 was the best mobile carrier i have ever seen.
now after vodafone brought 3, my reception on my phone has been going downhill. i used to be able to access facebook from my bed at home, but now, it never lets me.
i thought that it was a good thing that they joined together, because there would be more antennas, but i dont know... just horrible.

Ok just to write this on my iPhone was a battle! Although it said I had reception... Had none at all!!! Honestly, I'm sick of it. I need to be contactable all the time and the service regualrly goes to voicemail which I don't recieve for days! Also I will be on a call and it will constantly drop out for no reason at all! It is becoming so frustrating!! And I live in the centre of sydney! I also have an Internet connection, which took my months to fix!! In which time I couldn't use it!!! Join the class action!!!!!

phone disconnect during call ,most of the time phone comes unavailable to caller ,no network most of time ,

Fortunately I am out of this mess now and have Optus mobile internet and it works. That is why I am connected to the internet. My Vodafone mobile internet connection worked reasonably for the first six months of my two year contract. Then it got bad. I called and they told me it was because of my Norton Anti Virus. As I am not majorily IT savvy, I believed them.

A few months later, I had some time and I actually switched off my Norton and there was no change.

The crap ' I will work when I feel like' availability worsened over the next 6 months. It got to the stage where if often wouldn't even work FULL STOP. When it did 'work', it frequently cut out and it was never possible to have more than one webpage open at a time. I had to keep my mobile phone and other devices in another room to reduce its issues.

After more frustration, I was home on a TOIL day and I called vodafone again and was told that someone would call me back and let me know about the network coverage. Gee what a surprise, no call back.


Towards the end of my contract, I started getting calls from the salespeople (obviously trying to get me to sign up again). I told them about the issues and they made absolutely no effort to help me even though I had been paying $50 a month for internet that rarely worked.

It was at the stage where I would go and fill up the sink and wash a few dishes while waiting for the internet to change pages. What a joke, then it would usually cut out anyway.

I didn't bother trying a telecommunications ombudsman or others as I figured they would be dealing with millions of others but it would be good if there was better regulation in the industry.
I decided that I would just go and buy another internet service and pay for two until the end of my contract with vodafone as I really needed the Internet at home to study at night. I got the new Optus service, and I couldn't believe it, Optus worked, it didn't cut out, the speed was reasonable and I could have a few pages open at a time.

I was so angry with having been ripped off my vodafone. I went into the Vodafone store and asked to payout the rest of the my contract and they didn't want me to do it in the store. I had to raise my voice and complain loudly in front of the other customers to get it done. The guy calculated the amount and I paid out the rest of the contract.

A month or two later I got a letter from Vodafone telling me that I owed them $33 dollars, I didn't pay because I was so angry that I had done all the right things and then I got a letter from their debt collectors. Ha ha, what a joke, they were chasing me up for $33 and as far as I am concerned they owed me at least $700 for the time that the Internet didn't work (and that is being generous.

I paid it to get them out of my life. I will never have a contract with that company again. I may use prepaid vouchers on my phone periodically but definately no internet and no contracts.

I do feel sorry for their staff. It must be horrible working there.

Last year I was without phone or internet coverage for 34 days!! And I lived in Dulwich Hill, about 10 mins from the city. I spent at least 16 hours on the phone (from various locations other than my home) trying to sort the issue out. Because I was under contract, vodaphone refused to let me go with another provider without paying a $760 exit fee (at this stage I had been with out service for about 25 days and I lived alone ). They finally released me from my contract on day 34 and I went with another provider. They then stuffed up the paper work and sent me a letter threatening legal action for breach of contract,...then when I called there was no record of the conversation that released me from my contract. It wasn't until I absolutely broke down that they transfered my call to Australia and it was sorted once and for all. The whole ordeal lasting over 2 months!!!

I have had countless dropouts and lagging of internet coverage with my iPhone through vodafone. My mother has an iPhone with telstra and it always has perfect coverage. Pull your heads in vodafone and start giving service to the people who pay your wages. I will never go with vodafone for another service in my life nor will I recommend it.

Stupid Vodafone! The other day everyone I know on Vodafone who was near me couldn't send messages even though apparently we all had full reception and recently, instead of sending a message once, Vodafone's wisdom deemed it essential to send my message up to thirteen times!!

Rang VF waited almost 3 hours just to ask if coverage maps are true for my area & gave up.Purchased Wireless Internet & would you believe can't connect.Pity the money spent on ball bashers could not be spent on what they are here for.Now with Optus.

I was told when I took out my plan that the phone service was excellent where I live. I barely have any coverage at home. I have to find a tiny corner somewhere were I can get reception and stand with my head in a certain dirrevtion in that corner to make a call. Just impossible!!!!!!!

I live in South-east melbourne and i WAS with Vodaphone. I always had bad reception, I had to go outside to use my phone, and then it barely worked. In the end i was being abused by family and friends because they could never contact me due to the crap reception i recieved from Vodaphone.

In the end i dumped Vodaphone as they offered no resolution, and kept saying it was my phone (which they supplied) and not the reception.

I am now a very happy customer of Optus and have no problem at all with reception.

I purchased a pre-paid dongle that currently has $150 credit BUT can't get coverage, THE RESPONSE ... not my problem...bit of a barbara add but NOT FUNNY, they mumbo and jumbo BUT this is simply a case that the dongle purchased in MOE, K-mart DOES NOT GET RECEPTION for the 3g services in gippsland! and there is a NO REFUND wall I've had this dongle for 5 months and spent hours trying to set up and was eventually told to go to and area that it would work! it was set up and worked in Melbourne BUT i've had $150 credit sitting on the damn thing UNABLE to connect since I purchased it

I bought a $ 99 / 6G wifi stick with 3 months use limit for my laptop to use in country NSW at a town called Gunning while working there. It's about 1/2 hr west from Goulburn NSW and about a bit further in distance/time to Canberra ACT south. Vodafail coverage maps showed the area well in the "Total Coverage" area. It was on this information and assurances from the dealer that I purchased the stick from that it would deliver. Not only did it not work there at all, it hardly worked in Goulburn, a significantly major city center.It constantly dropped out there rendering any internet void. Vodafail took my money, assured me it would provide a service & did not deliver. There was still about 5.85G on the stick when the 3 months expired. Now I got a this wifi stick and I don't need it now that I'm back to my cable as the job in the country is complete. Thanks vodafail, it's got to be the easiest 100 bucks you made. I guess I & others could operate like you lot too. You know...like take your money FIRST to say....paint your Vodafail sign purple instead of red or just not do it at all... but where would we all be if we treated our customers like you do?

Three mobile has been bought out by Vodafone.. Coverage is now constantly roaming. When we signed up to the three contract, we were not told at the time that vodafone had bought three mobile out, only when we complained of coverage, they said sorry, its vodafones problem!

My mobile broadband reception is always dropping out and disconnecting, have been having problems for weeks now when I cant connect at all. I wasted over $20 of credit on my phone trying to find out what was going on when I couldn't get online for hours. They couldn't tell me anything. I also had a problem not so long ago where everytime I connected it used around 50 mb in the first minute and I hadn't even gone into any sites yet. This kept happening for around a week and I didn't report it as I knew I would get nowhere and just waste more money trying to contact them.

I'm tired of having to stand out on the front lawn or on the wall in the back garden when ever the mobile phone rings as this is the only place I can get reception. (Narre Warren South - VIC). VODAFONE, start investing your money in improving the services for your customers instead of fatting up the shareholders!

i have a mobile phone that was on the 3 network, prior to the vodafone merger.

Since the merger, i experience massive and frequent call drop outs and no coveage. My 3 rep says its the phone, but i have just had my phone replaced by apple, and the isses are only getting worse.

Vodafone/ 3 needs to get their act together!!!

any one who is with vodafone at live in a certain suburb in melbourne, have had no reception for neally 2 wks, and they have done nothing about it.. so we can not receive or call anyone. I have had enough i was on hold for over 1hr to ask them about it,then when i finally got thru they said "u will have to hold again for awhile for me to help you'i didnt hold for another hr so i still have to go without reception at work... do something about it Vodafone

i signed up with crazy john who is a subsidiary of vodafone, chose the 'data' option for my $49 plan.

got home, phone polls between 2g and 3g so badly that calls CANNOT be maintained and quite often fail to come through at all (my friends told me often that my phone would say that i was out of coverage or some such nonsense)

so i figured out i can get semi stable signal if i turn off the 3g capabilities of my f**king smartphone which then renders the data useles.

complained to CJs about it and theyre like.....yea we dont care.
awesome.

in short, vodafone and its subsidiarys can all go f**k themselves.

also, my sister on 3 has similar problems relating to data as she cant use it due to the lack of vodafone signal.

constant coverage problems, calls cut out ALL the time and sms's arrive days even weeks later.. lame provider

Whenever i am moving and talking on the crappy Vodafone network (eg driving) and my phone swaps from one tower to the next i simply get cut off and the phone call cancelled. Then i have to call back and apologize to the caller that crappy Vodafone has hung up on them due to their lack of technical expertise. This happens consistently and regularly. When i am stationary and connected to the same tower it does not seem to happen. Vodafone is a joke how hard is it to transfer a call to the next tower

living in Melb putting up with crap coverage so what going to happen when I go camping around Australia?? might as well leave my mobile at home!!

i'm pretty sure that i read something in adelaide now, that vodafail has come to the final realisation that they have coverage issues, it did state that if you were experiencing constant dropouts and no 3g that you could be released from your contract, personally, used to work for optus, and especially wth the usb device that if they could not give coverage, u were released from your contract, personally i would take any issue wth coverage, phone drop outs, speeds- that they advise you should be getting and aren't straight tho the TIO.. their number is 1800 062 058.. but they will ask if u have spoken to a manager, and if not please do so... and then call the TIO for futher assistance.

For years I have received terrible phone reception from Vodafone living in suburban Melbourne. I can't hear people, calls drop out, people can't hear me, the phone doesn't get reception at all for hours at a time, sms messages are late in delivery, voicemail messages are delayed for days & this all happens constantly. I've since changed to Telstra where I get better reception in the middle of outback W.A. than with Vodafone in Nunawading.

Notice difference when 3(three) was taken over by Vodafone.
Looks like 3(three) is now on the Vodafone network - although they are yet to admit this. Drops out continually - coverage poor.

Despite Vodaphone saying they are putting in extra towers a number of years ago there is still no coverage in Korumburra Victoria and poor coverage in the southern Mornington Penisula Victoria. Also frequent call drop outs.
No wireless broadband in Western Port Bay Victoria area.

Ive recently moved to Melb from Sydney - I get a bill $400 over my normal spend amount. So I call Vodafone to question my bill and I am told that its because of network upgrades! They tell me it should be fixed within a couple of months and that it will be worth the wait once the "new" network is up and running and that these kind of things happen in order for a better service. I asked the Vodafone rep why I should be expected to pay for a upgrade and I explained that I keep getting calls dropping out, cant access emails, voice mails that dont come through, and work cant reach me when I am on call - and considering I am in one of the Emergency Services my phone is absolutely required! The phone rep offers me a $112 credit as good will, not as a admission of liability he says. I asked about cancellation fees because of the poor performance and they tell me $998 ! Shonky shonky shonky! Im logging my complaint with the TIO and will be trying my absolute hardest to ditch Vodafone as soon as I can.

I have been with vodafone for 1.5 years, my phone continually has no service,having to turn phone off and on, no reception most times.
Rang them to try and get out of my contract but declined. Will NEVER EVER go with vodaphone again, cant wait for my contract to end.

I moved back home to qld and surprise surprise i dont get any reception in my area. Even though i was told in store that i would . What a joke paying for a service i no longer can use...After several complaints i gave up and decided to lodge a complaint to the tio...Heres hopeing its good bye voda

simply disgruntled ..i have 1/2 a bar of service in my house, black holes where it drops out regularly near where i live i have called them on numerous occasions and been given the run around\, promised to be called back it never happens and consumes far too much time for me in being put on hold with no resolution. I want out.

Was on prepaid and things were good but now on postpay, reception is shocking. Not happy.

Worst coverage ever! Very unhappy at the worst reception & service ever. Using my mobile is always a bad experience. No reception, drop outs, nevr email the bill therefore im overdue, crap service. Can't wait to leave them

been signed up for the last 2 months, must have had my head buried in the sand coz never heard of this many problems before. Changed over from 3, which in Townsville provided us with roaming via Telstra, and always had a reliable edge signal. Whilst in Melbourne my wife and i got our new phones on contract. We had good coverage, even whilst in the Yarra Valley, full HSPA signal. On returning home to Townsville however is where the problems started. My phone's battery was crap, barely lasted 10 hours on standby doing nothing on the phone. Was told by the phone support, goto the store have it swapped over on early life. Got to the store to be told that it couldnt be done as I had got my phone from a dealer not the company, and would have to wait 2 weeks for it to be sent out in the mail. I cracked it. After hours of arguing, the store eventually caved it and gave me a new phone. Amonst all of this, when asking the phone support about my signal issues, the guy said "we can only guarantee coverage outside, we cant guarantee it inside your house". What the? I cracked again. How could i get brilliant signal from 3 (roaming on Telstra) anywhere i went in Townsville, and not with these idiots when they are the same company now? Am very disappointed, should have stayed with 3 until they disappeared as least would have reliable signal.

I stupidly suggested to my partner that she sign up with Vodafone mobile broadband because her building had no broadband wiring. Now she has moved in with me and has to continually re-connect. Vodafone mobile coverage here (Sydney northern beaches)is diabolical too.
Last year I was on the mid north coast of NSW with absolutely zero Vodafone service with friends sitting next to me talking on their Telstra and Optus phones. Vodafone sucks

Sat 25dec am no 3G service in my area southwest sydney (Ingleburn). Rang vodafone service number and connected to Mumbai India then line cutoff.Rang again and finally some guy took all my details and raised a report for the network team. Today 27dec the 3G service is working again. For such a large worldwide company they better do something soon for their customers. Its simple maths: vodafone+happy customers=profits. Or put another way:other networks+happy customers=no vodafone,no employees,no board,no CEO.

I live in the Gold Coast and am committed to a 2 year vodafone plan.

I went onto a high end plan so that I could replace my landline.

The vodafone coverage maps show that I am saturated by perfect 3G coverage, but the 2G and 3G coverage is so bad that I am unable to make or receive phone calls from inside my home!

Telstra service is perfect in my home, so I'll be moving to them ASAP/

*Calls dropping out at least thrice a day.
*Mobile internet availability is dismal. I was on the M4 the other day needing the maps to get me to Cranebrook. I had a client delivery to make. I didn't get ANY internet reception UNTIL I got to Cranebrook!
*sms not being received til several hours later!
*randomly no reception at all for hours on end even in areas where traditionally reception was good!

I'm trapped into relying on Vodafone through their subsidiary Crazy Johns. Totally unreliable both for coverage (I live in Northcote in Melbourne) and for service and care. All I have EVER had are empty apologies. On one phone call I was on hold for over 5 minutes while the employee read through my endless stream of issues with coverage and bad service. DONT use Vodafone or any company that shares their network.

No coverage half the time

Dont vodafone use Telstra phone lines???? So isnt it a Telstra issue, with rubbish reception??

well im with 3 which vodafone have merged with how long b4 3 coverage is screwed up that will be next

To be fair I have a company phone but I believe I should also be part of this website. I have numerously complained to our HR department on how bad the drop outs and the time to receive messages. All our sales reps have the same problem. We would be talking to a customer and all of the sudden with full reception bar, the calls just dropped out. We have to make the call again to complete our conversation. At times we have to do this 3 or 4 times to complete a business deal. When one of us send a message, especially with hot deals for customers, the receiver doesn't receive the message till 3 or 4 hours later. Few times I receive messages up to 24 hours later.
Looks like they don't care what we feel as long as they are paid for the 3 or 4 calls we made to complete the conversation.
Vodafone, get more financial help from your UK head office and upgrade your network!!!!!

I have been with vodafone for a few years, but i recently moved to Gippsland, and for the past 12 months, have had hardly any reception...it really pisses me off that i have to spend $90 per month, for no service...i figure no point complaining, nothing will get done. if i change companies, i have to pay all those plan cancellation fees, really feel like i have no choice, but to put up with the shit house reception. im glad that other people have now said something, and that im not the only one. i really hope something gets done about this. seriously unsatisfied vodafone customer.

I am not, because I dumped them. In the bush Western VIC they have many dead spots which will see you stranded with no coverage. They are not on all sites like Optus/Telstra so OPT OUT. Vote with your feet and go to someone else. They wont go and build new sites in 24 hours so walk.

No coverage half the time. DISGRACEFUL

Can't make/receive phonecalls, or use internet due to no reception, despite phone showing 'good' reception.
I call Vodafone, and after waiting for 30 mins on hold, im asked to power down my phone (already done this twice with no luck) as if there is something wrong with it.
I try to explain to the guy that I have three other people on my office floor having the same problem, but he tries to insinuate my phone is faulty as there are no network problems.
I hung up.

The worst coverage i have experienced in a very long time. Reason why i did not go with another provider ie optus is i thought i would at least get decent coverage. For the amount i pay per month for my cap i expect to receive at least one bar of coverage on my phone. Extremely dissatisfied to say the least!!!!!

Ive never had a service this bad with Vodafone, I have constant drop outs travelling down the M4 Motorway in Sydney and across metro areas. My Voicemail messages can take up to three days to be received. I had better reception in Uluru than I do in downtown sydney. Time to change providers I think.

?no reception on phone, 25th and the 26th. Phone in house where I normally have full reception. Work had to left messages on voice mail for overtime shifts. Took 3 hours before I received sms to tell me I had a voicemail. Shift covered by other people, missed $$$$$$

Really high bills out of the blue, no explanation for it, nothing extra used! Poor reception and poor customer service! Will def be changing services when contract is up!!

I had to move unexpectedly and the new area i am living in does not have any coverage at all. I must have spoken to 10 different vodafone employees either via phone or an outlet and I got a different story each time. In the end, I could not get out of my contract and am waiting to pass the contract onto someone else. Not happy Jan!!!

been with vodafone for 13 years all over most of the world have coverage....but live in 2536...no coverage at all....had to change one mobile to telstra....the other movile is still with vodafone but can only be used closer to batemans bay....you must be loosing lots of business

I have also started with Vodafail "Vodafone" and over the last 6 weeks and hours talking with people from Vodafone saying the network will improve I'm over it!!! If I could walk away from the two contracts I have with them I would. From Data, Voice, and coverage issue and ZERO customer service!!!!. Help me help you and get out of these contracts.

changed 2 months ago to Vodafail, got home with my new N8 charged it up to find an hour later it failed. got back to the shop and they exchanged it. Turned it on and found that 2 feet from their shop at willows in Townsville they have no coverage, one to two bars of coverage through Townsville. Don't go out of town though you get none.

I got out of my contact by talking to the TIO. Everyone else needs to do this and CANCEL your CONTRACT with the help of the TIO. I signed up for SERVICE and RECEPTION I got CRAP.

I have recently (2 months ago) transferred to vodaphone from telstra after having bad reception on my telstra internet stick. My new vodaphone pocket wifi device has worked everywhere I have taken it even in areas that vodaphones map said had no service. I am wondering if this is a stunt put up by telstra as in my experience telstra sucks and does not deliver what they say they will and vodaphone has always been reliable. I live in launceston so I cant vouch for their coverage on the mainland, but it is good here.

I have been with Vodafone for two years, until early November I'd had no network problems so re-signed for another two years and bought a HTC Desire HD. BIG MISTAKE. I don't know whether the phone is partly the problem, or whether it's purely down to the poor coverage and service from Vodafone, but from the day I brought the phone home I have had problems. If I am lucky enough to get a 3G signal in my apartment - which is one train stop from Sydney CBD, so should, theoretically be a full coverage area - it lasts only a minute, so making calls, keeping the call going, and being able to hear the person I am speaking with is difficult. As I write this I am unable to make calls or receive calls at all, it has been the same since 11am, so seven hours so far today. And it isn't the first time.

When out and about I'm unable to surf the web, Facebook doesn't update and accessing email takes a long time, and often times out. Twice now my phone has completely frozen, meaning I lost all call information and texts; very annoying!

Oddly, my husband has a basic Nokia phone which is connected to the Vodafone 3G network, he has no signal problems in our apartment, and rarely drops calls, so I am wondering whether the Vodafone network problems are magnified when using iPhones or Android phones; does anyone think that makes sense? Is it technically feasible?

I have called Vodafone Customer 'Care' on numerous occasions; I can't recall a more frustrating experience. I was passed from 'Customer Care' to 'Upgrades' to "Tech Support' repeatedly, each time I was told only another department could help me. The 2.5 hours I spent arguing with the sales rep in the Vodafone store saw me leave with a replacement phone, but of course that didn't solve any of the network problems.

Does anyone know where dissatisfied customers stand legally if they simply stop using the Vodafone network, and stop paying the monthly bill? As far as I can tell, Vodafone are not upholding their side of the contract, so does that give due cause to pull out?

I got a 24 month contract on a phone that didn't work from day one, after taking it to the vodaphone shop many times to get fixed, I was told there was nothing wrong with it. It kept loosing reception, not receiving messages and glitching. After being frustrated for a year I went back another time and asked for an upgrade to add a new phone on my plan. I was told there was no such thing as an upgrade... so I left. Then a few months later I got a new plan with vodaphone (worst mistake) and I was told by the guy that he would never sell this phone to anyone.... funny that because he was the man who sold me the phone.... after a few months of having this new phone I was overcharged on my bill, so I called vodaphone only to speak to a man who asked me if i wanted an upgrade on my phone.... THE UPGRADE THAT DIDN"T EXIST IN THE FIRST PLACE, THE UPGRADE THAT COULD OF SAVED ME A NEW PLAN AND MY MONEY.

Me, my mum, and my stepdad are all on vodafone and we can NOT call each other when one of the person's in the call is at home. We live in balgowlah in sydney, central, in what should be perfect coverage, however we just get NO reception at our house. Mum and I can stand next to each other in the kitchen and try call each other and the call won't even go through. If someone is out and tries to ring one of us at home, it usually takes them a few 'call dropped's to get our phone to actually ring, and then if we don't run to the very few areas of the hosue where there is one bar of reception, we aren't able to make a decent phone call. I would understand if we lived way out in the bush that we would have dodgy recepction but in the middle of suburbia on sydnye's northern beaches is rifdiculous. Not to mention i can NEVER connect to the vodafone WAP while i amout and about in manly, balgowlah, and similar suburbs. its actually ridiculous how delayed our texts are to each other, and we now call the home phone and pay rather than try and actually get through on our mobiles to each other. Absolute joke

Most people go on a cap to save a little money, but its seems Vodafone knows how to make you spend money. To have a 5 minute conversation in my house you have to make 5 calls, as there is never any reception in the house, and the phone always drops out. Nice to know they are charging a connection fee for every one of those 5 calls.
With a house hold of vodafone users, looks like vodafone will be loosing 5 loyal customers.

Convinced to resign my mobile contract with voda was a massive fail.
Sitting next to my girlfriend who is with another provider; she has perfect reception and I - none! Same with Internet; no connection issues with hers hut mine doesn't work! What's the point of unlimited data if it doesn't work?!!!

I was offered a broadband contract for Bathurst 18 months ago. After I signed up, I was then told the actual service would not start for 3 months. To date, I have never had broad band speeds. The usual connection speed is less than 2kbps.
As for phone coverage, often there is coverage, but no bandwidth so that the system is busy for hours.

My vodafone iPhone struggles to have one bar of range at home, despite the fact that I was assured that I lived in an in-range place in SA. On the occasions when I do have enough range to make a call or receive an incoming call, the phone almost always drops out whithin minutes of making a connection. When I spoke to store where I purchased my vodafone, they said it was most unusual and that they had not had any complaints from other clients! Clearly, this is not the case!!
Now that I am locked into a two year contract to have a phone that has no reception, what can I do?

My internet connection & my overall reception anywhere and everywhere I go. People call my phone & it says it is off but I have full battery and service. I use my phone alot for work & socially, I'm paying for a phone I can rarely use.

I am signed up to a 3 contract, which I am given understand is owned by Vodaphone.

It is rare for me to have reception. I get no reception at work. At home. At my parents'. In my yard. I'm lucky to get some reception if I wander around in the front yard. There is almost no point having this thing. Even if it were an emergency I don't think I'd be able to call for help.

And even though I paid my bill on time (on the due date) they still, 2 months in a row, charged me a payment dishonour fee of $16.50.

It's beyond a joke.

I am trying to run my business with a vodafail phone. I am constatly being cut of from existing and prospective clients. It seems as if i am hanging up on them. I need tto call people back more than once to have a conversation. And sometimes clients just do not re answer phone.

Also the coverage has gotten so bad i cant even make calls from inside of my home for most of the day, and i work from home!

Thanks Vodafail.

*Calls dropping out at least thrice a day.
*Mobile internet availability is dismal. I was on the M4 the other day needing the maps to get me to Cranebrook. I had a client delivery to make. I didn't get ANY internet reception UNTIL I got to Cranebrook!
*sms not being received til several hours later!
*randomly no reception at all for hours on end even in areas where traditionally reception was good!

I use my iPhone 4 for business, I pay and I expect a good reliable service. My Internet while showing good signal and 3G is absolute crap. Slow data rates, no data unable to connect to servers. If you loose mobile coverage for a period of time then there are worse issues. No notification of voicemail, internet doesn't work at all.

I have virtually no reception within a 100 metre area of my residence even though Vodafone assured me there was good reception in my area.

I have been a vodafone customer for about 5 years and never had too much of a problem with them. A few months ago when i moved to cairns my trouble started with Vodafone. I had no reception, after numerous phone calls, numerous hours at a time waiting for customer service and quite a few drop outs and i finally got a little compensation. I was also told the service would be better and if anything it has gotten worse!! I have tried to break out of my contract with them as they aren't providing a very good service as one of the major phone providers. I was told that i would have to pay!! HOw is that fair?? They are quite happy to take my money but can't seem to provide me with a decent service. I will quite happily tell people to reconsider choosing Vodafone as they are no where as good as what they used to be. It has gotten to a point that i have reception but no calls are coming thru to me! How ridiculous!!

I am sure if they just turn up the power on the transponders the reception problem wouldn't be an issue, but it is plain as day that they are cluless to what they are doing, and with no customer support the company is a joke

rip off. no reception anywhere and my messages dont send.

i had some connection issues in where I was living on the 25th Nov 2010, this was on the day that I was going overseas for a holiday... i can't contact friends and family members. That sucks!!!! I had to drive out to another suburb at anytime of day just to get a reception!!!!!! and I can't even call customer service. What gives man????

I am with Three and I have been having crappy reception too and drop outs all the time. Is that because of Vodafone problems?

Well i am a customer of Voda threw mobile and internet, I have made several complaints about my internet service to many of their customer team members and they still refuse to do anything about making myself as a customer a satisfied person, only reason i am still with them is cause i am on a contract and i deff will not continue with this company after my contract has ceased.
When i 1st applied for the internet i asked the customer service member what the reception would be like in the area which i live and she replied me excellent and u will be very satisfied, little did i know that was a very un true answer and i have had nothn but poor 2 very poor service since being on the vodaphone contract..Great site 2 complain cause there is no real point in callin them cause not only dont they listen but they dont do anything to make the customer happy and want to stay with them, but quite often i have had the vodaphone team member close the call on me...I HATE VODAPHONE and i can not wait till my contract is over...Thanx!!!

Calls have been dropping out have no coverage at all. Don't receive phone messages! As I rely on my phone for work having no reception or not receiving messages has caused me loss of work and money. Received no help from Vodafone just put through to a call centre who can't/unwilling to help or understand the issues.

I lived in South Yarra in Melbourne and the range was terrible. Every call dropped out after a few minutes. Imagine the amount of money they are making. When I moved to Paddington in Sydney a few months ago I was experiencing the same problem. I got better reception from overseas providers when I was trekking the Himalayas or canoeing along the Mekong Delta. I decided to change from Vodafone a few weeks ago and have noticed a MASSIVE improvement. But I wonder how many of my hard earned dollars did Vodafone take away from me....

My husband works 10 mins from where I live and every time he rings me he get a "Network Service unavailable" or "this number is not connected". I live in Corrimal and my husband works 3 suburbs away in Bulli. What the heck..... My calls drop out and i am only on a $30 pre pay so I have to make 2 calls instead of 1...very annoying. Another problem I have is my service drops out completely so I get the "Emergency Calls Only" for anything up to 2 hours at a time. Bad luck if I need to make a call urgently to my husband or 1 of my 3 kids.. Just about had enough Vodafone......fix it or I'm gone and I have been a loyal custumer for 8 years now ... Shame on you !!!!!!!!!!!

After two years of paying $115.00 per month for what was originally a $79 Cap, i dropped my Iphone. Ofcourse, the screen cracked. After being told to take out handset insurance when i had signed up incase that very thing happened, i was told by a Vodafone rep after a 40 minute wait on hold, that no, handset insurance does not cover a cracked screen. Then to be further told that it would cost $150.00, and my phone would be sent away "for a week or two". The level of "customer service" (term used lightly), is so poor. McDonalds probably has better service. Jeez, thanks Vodafone, my loyalty over the past 15 years has obviously been appreciated by the company! Anyway, plan is up in 2 months, so i shall be changing networks!

I have been with vodadone for years now and am still not a satisfied customer as every year they promise that things are getting fixed and will be better! My bills are always too much my reception and drop out phone calls are a joke! My simcard when getting the new iPhone 4 failed 3 times and I was not reimbursed for any of my troubles, vodafone should be sued or take this serious and make there customers happy!!

NO reception ANYWHERE, i don't receive texts until the day after they are sent, and same for sending texts.

I can't make a fucking decent phone call to anyone, the reception always cuts me off and theres no chance of me ever accessing mobile internet through it either. I would be dreaming if i thought it would work.

Ridiculous service and a damn rip off. Good on you for taking action. Its unfair to all us customers who have to pay them for a service we dont fucking get.

For many months I had my phone connected to a vodafone service. We live in Metford and had no bars on our reception. Vodafone offices still continue to sell phones in our area where the reception is poor. Because I had such poor reception I went into the Greenhills store and told them that they ethically should not sell phones to people who live in the Metford area as no reception exists. The customer service officer seemed non plussed. I believe that they still sell phones to customers living in Metford. Moved to Telstra and reception is full.

I run a plumbing business through my moblie phone and with my phone constently losing reception i lose more and more jobs every day! Also i was told that my business plan would be 100 a month so i signed up and then month by month i get a new charge added to my bill its now at a 150 a month how can this be!

I am so glad someone has made this website, vodafone are shocking and once I am out of my contract, I will NEVER go back to them. bad coverage, terrible customer service, delay in messages and bill descrepancies that are never investigated. vodafone is a massive fail and I am a very unsatisfied customer!!!

I can never get reception where I'm staying and have had constant drop-outs and very very delayed voicemail messages!! I've had enough!!! Their lack of 3G service is also a worry!!

awesome reception.. awesome service.. undercharged...
the only downhill is myself.. i am such a bad liar..

I've been with Vodafone for years with work, hence I chose to be with the same company for my personal mobile. I'm on a $69 cap which includes $700 worth of local and intl calls. However, ever since I've been with Vodaphone it has been nothing but a nightmare. I'm unable to make any calls both intl & local. Reception's crap even inside my home. I'm on a contract with this company for the next 24 months, which I think is also a load of crap. Please help!!!!

I have been with Vodafone for going on two years, I was told when I first enquired about vodafone that I could get reception in this 3G area. Yes I could for my internet, somedays every 2 minutes it would drop out and I would have to reconnect. Some days it would stay on for a couple of hours when i tried to contact someone to find out whats wrong ,some Indian would answer and i couldnt understand him. When I went to their shop in Cairns, I was told they couldn't help I had to ring up support, back to square 1. Same with my phone, I'm trying to start a business and the connection is ratshit I try to talk to my girlfreind and it keeps dropping out. I am paying for a service, no matter how much you pay you should get a service... Does'nt this lean to FRAUD????

My service is through Think Mobile. They use Vodafone. I rarely have coverage, but I pay monthly, without fail. I am a sole parent with two children. In the event of a blackout, I need my mobile phone to be working. It usually doesn't. I am told that if I go to Telstra, I'll have coverage everywhere. I'll also have sky-rocketing bills. Telstra charges over and above everyone else. I think that any carrier I go through should be able to guarantee good coverage.

iam on a $49 cap which i never use as i dont get reception and when i do it drops out and turns 1 phonecall into 5 or 8 its ridiculous iam contracted till july 2011 i will gladly bide my time as i signed a contract and will fulfill my end of the deal ,i cant use my phone to all its ability :( i have missed numerous important phone calls which have resulted in personal and monetery costs/losses .Such a large company should be able to provide coverage all around australia if smaller companys can why not vodaphone ??? July cannot come fast enough and being on a pension iam unable attm to buy a cheaper prepaid phone or pay out my contract.. frustrated raleigh customer..

Shit SHIT coverage, EVEN in popular suburbian areas! Even with their wireless usb interest same thing SHIT to no coverage at all!! Receiving messages late. Calls drop out or are very shakey. COMPLETE FAIL and I will NEVER be a customer EVER again!! WASTE OF $$