My offers for work come by text.... In the last 2 months, I've found I've missed out on over $20,000 worth of jobs.
Nasty.
How do I get out of my contract?

If you think that every time Vodafone don't deliver the service they have contracted to you for they should be given a $10.00 penalty fee like the one they give you if you don't pay there bill on time, simply hit reply below and write "Agree".

Lets see if we can get 10000 agreements.

Voadafone is F..kd. Plain and simple.

I've had the calls dropping out and no service thing happen to me for a while, apology letter has been sent out saying they (vodafone) are trying to fix the problems yet I see no difference it's still crap. Now here's another things that's recently happened with vodafail after not being able to send text messages for a whole day vodafail decides to give vodafail coustomers free text from 8 am till 8pm yet where was the text message apologizing and letting us know about the free sms's? I only found out because my mum saw it on tv. It would of been nice ffor them to have notified all vodafail coustomers , trying to make things better but your still failing to do so. My contract ends in 3 months for sure I'll be changing to another service and I'll be taking alot of other vodafone coustomers with me.

terrible, absolutely terrible. Had 3 services with vodafone, two USB modems and a blackberry. Most shite service ever, barely could download anything, make a phonecall or even text anybody and this was in paddington, sydney. 3 kilometers from the CBD. Everytime i had to make a phone call i had to literally place my phone on the windowsill and use a bluetooth headphone in hope that i could get some sort of signal- same thing happened to the modems. It'd heat up, disconnect me and repeat. All night.

Called up several times to disconnect the modem, only one was canceled after 4 months of constant arguing every night before 8pm asking them WHY DOESNT MY MODEM WORK. Told by a consultant in mumbai that my area was congested and not enough towers were put in and that within 4 months there should be a major improvement in network speed and coverage.

um no? IT WAS WORST. had to cancel my plans and actually pay out $1000 something in cancellation fees and move to telstra. can't believe i did that but it was the BEST THING i have ever done for myself. I now no longer envy other people for their signal strength and coverage and best of all, my bills are even lower than what i was paying with vodafail.

Never again.

I joined Vodafone last Nov and in my first week y number fell off the network.

I couldn't get calls forwarded to another number so my business went dead for a week while off the Vodafone network.

I was finally connected but Vodafone were unable to retrieve my voice mails for me & I therefore lost all contact with any future & current business that may have left messages.

I then gave Vodafone the benefit of the doubt & continued with the contract only to continuously receive complaints from clients and friends trying to call me but claiming that the call was going to "nothing". I have also experienced this when trying to call my wife who is also with Vodafone. My wife is currently trying to seek employment and only wonders how many potential job opportunity calls she has missed.

In frustration I was forced to leave & join Telstra in order to keep my business alive. I wish to join the class action and find out how I can claim my money back that Vodafone are demanding from me in order to payout the contract.

I can't imagine the amount of money that I have lost & Vodafone have been no help at all.

Regards,

<<PERSONAL DETAILS REMOVED>>

Director

Masecam Productions Pty Ltd

Internet drops out, phone calls drop out. Even on the train from Strathfield to the City it drops out, yet people on Telstra, OPTUS can youtube, facebook no problems.

Also was a Gold Coast Airport, internet is shocking, drops out like hot cakes. I am sick of it, tried calling 1555 hold forever.. geeezzz

Stupid me all this time I'm blaming my iphone with poor reception issues, drop outs, delayed vocemail and it's been Vodafone all along. Today just topped it all with "the disappearing voicemail". You know the one - let the call go through to voicemail cos' your in a queue at the bank, you hear it go through to voicemail, you attempt to retrieve the message and all of a sudden - it's gone - yep not even in deleted messages. New one to me. Panic sets in as it's used for work and pleasure, you make few obvious calls and then resort to dialling your voicemail - 121 - remember having to do that years ago? Well thankfully it was there - could've lost a client and follow-up order - thanks vodafone!!

They disconnected me and told me it'll take 96 hours to reconnect because they stated i owe them $20.16 .. I then ask them to explain they said it's on my bill, i then look at the bill and state to vodafone there is no such item on my bill.

The person on the phone argued and stated it's there and then question me what bill i'm looking at.. in my mind does it EVEN matter which bill i look at, it has to be there.. * 2 minutes later, they hanged up on me and then stated it dropped out and that vodafone system made a mistake, we'll reconnect your service in 48 hours, i'm like but this is a vodafone mistake sorry sir we can't do anything, as you were physically disconnected.. *

I have other stories regarding my bill, it's just ridiculous..

3G internet likes to randomly disappear for days at a time. Every time i look at other providers for wireless internet, the 3G comes back within seconds (surprise?). The icing on the cake was weak security issues so everyone could take a look at personal details. Voda-Mega-Fail.

Had a sms sent from my mum at 8am in the morning and i didnt receive it until 10pm that night when i was watching tv in the lounge room with her and it was a message saying "where are you?" i dont think it helped her when she knew where i was...

I have a phone on vodafone and I had $25 credit on it then I sent a message. Soon after I got a message saying you do not have anymore credit please recharge.I did recharge $20. I then talked to my friend the line broke up $10 off my credit has gone for a 5 min. call. Then my friend tried to call me she couldn't get the line so she sent me a voicemail message. I went on to voicemail to listen to the message soon after the line broke up I had no credit. Then I recharged $15 to sent a message, my message was delayed. And again no credit at all left.

http://www.facebook.com/permalink.php?story_fbid=10150223862121077&id=630006076

here is my pain

No wonder Vodafail can sponsor so many events, teams, etc, with towers programmed to drop out every 30 sec throughout metro NSW and if your'e in country NSW forget it, buy a carrier pigion you will get a better result. Here i am sitting in the office my phone has not moved yet the signal strength has gone from full to 0 every 30 to 40 sec "Please Explain" are your towers mobile??? how is this possible, ahh maybe its the wind. I will Support ANY action against this scam of a telco. Vodafone is a scam.

a number of text messages the past weekend never reached their intended recipients, and then I had a couple of cut outs whilst speaking on top. Now Rose Bay isn't that out of the way ...

Located NW Hornsby old town centre 60m0etres from Fire Station less than 1km from township lose signal have to redial constantly of course this calls for another flag fall charge an lots of frustration. Signal can be seen dropping to nothing and about 30secs later coming back to full then once again dropping to zero once moore

No coverage I get more Coverage in a remote area (Hunter Valley) than a more dense suburb

It always cuts out and never works in my house and i am in a rural area :s

Ok I am now over it.... tonight i have had 3 drop outs on a business call over 20 minutes THANKS Vodaphone this is how i pay my phone bill...

I was on the 29$ plan paying an extra 15$ for unlimited txt to any phone in australia. I was over my phone so my partner gave me his new Samsung, the Samsung phone I was using is exclusive to Optus therefore if I had put my Vodafone sim card in it it could not connect to the internet, which I was fine with because that was making my bills go through the roof. Got a txt from Voda stating that my monthly spend on this number was $529.89, thought to myself, this isnt right. So I logged into myvodafone internet account and it stated that my next bill is $603.46 which was a big woah! I rang the customer care line and they said that i was charged for data usage. I could not connect to the internet, therefore I wasnt using any data. My partner rang up the TIO because I was not happy with the reception I had plus the bill didnt make me any happier. They said they'll get back to me in 10 business days to talk to me about it and get my 4 digit enquiry pin. They rang me back the next day and asked me what was going on and I told them about my bill plus the fact I wasnt happy about the reception I was receiving. The TIO representative asked me if I wanted to cancel my contract and without hesitation I said yes. They let me walk out with no extra payments and now been with Optus for 3 weeks and I'm loving it. Get unlimited access to FB and I also have unlimited txt to anyone in Australia and 700$ call credit and unlimited calls to any Optus number in Australia.

Well I can't talk in my house without the mobile dropping out. I was just on hold to my bank with a ten minute wait for service and it dropped out on me. So I had to use the landline phone - and presto! Another ten minute wait (plus I was now charged for the call!) Twice if you count the call coast Vodafone would take!

I had to cancel Vodafone due to their apaling coverage. I use my phone for work and was told to get rid of them. In the process ive now received a bill from them of $1000 for cancelling a contract????? I did not have a handset subsidy and did not sign a contract. I was also a vodafone customer for over 5 years. The response I received was too bad you have to pay it!!!!! Customer service basically said there was no way around it - anyone?

My partner lives in Wollongong and I constantly have trouble sending txts to him as well as ringing him. Txt messages can take upto 2 days to get through and then they all go through at once. When I ring I continually get a message saying the number I am calling is out of service or switched off. What a lot of rubbish. He is a nightshift worker and his phone is on 24/7. He works in Sydney and we constantly get calls drop out no matter where he is. I can even txt my own kids in the same house and still not get through to them. The whole idea of my children having mobile phones in the first place was so that I was able to contact them whenever I needed to. What a joke!!!!! Please fix your problems as my contract is due to expire in a few months and I will most certainly be changing my provider.

Just when i thought i was free from Vodafone a month after i ported out and settled my TIO case with a rep from resolutions team i get a nasty surprise bill over the easter weekend! Spent all day trying to contact resolutions team today only to keep reaching their message bank. Looks like it's back to the TIO! Why do vodafail bother promising things just to take it back?!

drop outs bad

I updated my email address when I left my previous job to receive my bills on my personal address. Continued receiving messages from them that they could not send my latest bill to my email address and they were going to charge $2.20 to send a paper bill. I double checked my account details online, email address is still the personal one I had updated with no spelling errors. Decided to call them and was quite surprised I was actually able to speak with a real person (even though they were probably from an overseas call centre) within 5 minutes of my call. I had left my previous job 6 months ago and the email they had on their system was the old one. What is the point of me updating my account details online if it's not going to be updated on theirs?? Grrr

I live in North Parramatta (near church & pennant hills road) and the coverage is absolute rubbish. As im renting I have not connected a landline but with all the Vodafone mobile problems and also mobile broadband - it looks like im going to have to get ADSL or something to get service. The mobile continually drops out and mobile broadband is almost non existent.

Does anyone else have a problem in North Parramatta? I been having problems all over the place but Parramatta/North Parramatta is just a 'black hole' for any signal.

Voda has a site to check for the network upgrade/issues and they have stated that there is a problem there but its not a recent problem as the problem has been there for more 1yr. I doubt if they will get anything fixed as they are loosing all credibility and customers to Telstra.

Come'on Telstra, reduce your prices to match Voda and I will be a returning customer. NAB had a 'break up' campaign with the other banks over fees, come'on Telstra you too can do a 'break up' and match Vodafone and we will ALL sign up with you TOMORROW!

So, anyone else with Voda problems in Parra for voice & data?
Telstra you up for lower prices so you get all of Voda's customers ?

M.

while in an area where i know of many people that use vodafone and complaints have been made many times and yet there is to be anything done about it, Forster, Tuncurry, Failford Rd and all close by areas still have hardly if any signal for calls text and internet. whilst visting family it was taking over half an hour for me to get my messages i couldnt keep a phone call and that was if i could even find a spot with signal. When i did it failed to bring through my texts and voicemails

Relieved that my contract has finally come to an end. Problems the minute I got the mobile broadband home. Called the tech support who were abrupt and extremely unhelpful. One guy from flat out refused to even return my calls or provide any assistance saying that the account number, sim number and mobile number was not correct?? Eventually rang back in frustration as I am not internet savvy and somebody else agreed to help me. It turned out the woman who sold the broadband had slotted the sim card into the device incorrectly - I had no idea. The first time i used the internet it worked fine. The second time it was slow and kept dropping out. A problem that I have persevered with all year. I have never once had full signal. The best is two bars and I agreed to this contract as I was told that I would get good signal. Even when it is supposedly connected and shows it is downloading a page it comes up repeatedly that internet explorer is not working, refresh page and it happens again and again. Or in the Vodafone Mobile Connect Screen data transfer becomes zero and even though it is connected, it is doing absolutely nothing. Many times I disconnect and reconnect again for the same thing to happen. For a year I have put up with this rubbish, paid my monthly account for crap reception in return. It's not right and clearly I am not alone. Wish I had the foresight to dispute this long ago and get out of the contract. Good riddance to Vodafone. I will be turning to Telstra. You get what you pay for.

I bought an Iphone 4 with $18 per month and they charged my $36 per month for 3 months. Joke, Joke and joke. They didn't have my iphone registered into their system and I wanted to use it overseas.

Secondly, when I asked for mobile broadband being failed(can't use anytime), they asked me to cancel the mobile broadband. What is the use of Iphone without internet.

The CEO sending out emails saying, apolgies and stuff. It means, we can't deliver but still pay the bills. We can't do anything at the moment, still pay the bill. SMS failures, still pay the bill.

I want to get out of contract and I dont know what to do

I constantly have no signal at my workplace - on both my personal phone and work mobile! It does my head in. Sometimes I'll get a text message notification a day after someone has left me a voice mail.

Vodafone told me that my area was receiving a 3Gnetwork upgrade, so l gave them time and the benifit of the doubt.
Turns out the upgrade is 3G 850 and not compatibile with the 3G 900 phone I am on contract with them.

What a debacle. I've been using Vodafone for ~8 years, and have weathered a few storms with them, however nothing as seriously bad as the last 6 months. Dropped calls, fluctuating reception, poor SMS performance. 3G internet performance is a joke; its so flaky regardless of how many bars are displayed on the phone. Being disgruntled, and then running into a non-functioning billing service is pretty much the last straw. I can't even pay my (quite excessive, given the lack of actual service) bill due to 1555 and their website both refusing to accept payment after long wait times and filling out tedious forms.

I will be moving over to Telstra. They might be more expensive, however at least I will be getting what I pay for.

Been with Vodfone 11 years, my last plan expired in January waiting to see things improve before starting a new 2 year plan .. this Easter weekend was bad, could not send SMS on Easter day, my phone had no reception most of the time resulting in continuos voicemail messages, when I could call it was broken up. I am trying so hard to stay on as a customer but cannot see any changes as promised over the past few months.

Am lucky to get any reception in Waitara NSW 2077, 3G is non existent.

I have had no reception all morning in Double Bay NSW 2028 where I normally have reception. Have done all resets and phone on and off and still no luck

I'm so glad thhis website is up and Vodaphone issues on TV last night. I thought I was only one. Many times I cannot even use the internet modem, signal coverage is either not at all or very poor. I've used vodaphone broadband for 3-4 months and have had continuous problems, over billed, being cut off when I thought an issue was resolved, long waits, everything little thing I say is repeated back parrot fashion from India, when all I want is the situation resolved.

I work from home a day a week, or at least used too. I cant upload to ebay, log into termserv remotely and am subsequently losing income. Thanks Vodafail.

IM SICK OF PAYING $121 A MONTH FOR A SERVICE THAT ISNT BEING PROVIDED TO ME AS STATED IN THE CONTRACT I AGREED TO. THE TEXT NETWORK DOWN ON SUNDAY, THE 3G NETWORK BEING SLOW ALWAYS, IT JUST NEVER ENDS. I TRIED TO COMPLAIN YESTERDAY BUT THE GUY FROM INDIA DIDNT REALLY TAKE NOTICE OF WHAT I WAS SAYING. I WANT TO GET OUT OF MY CONTRACT AND FIND A NEW PROVIDER BECAUSE THIS IS HORRIBLE.

Tried making a call on the train a couple months back between Strathfield and Lidcombe ( Sydney ). 7 attempts and 7 FAILS...This was after Vodafail stated they were upgrading their service...pfft...Reception at my home used to be 4 or 5 bars - now its 1 or 2 yet sometimes but very rarely it will have full reception...and yes i couldnt send txt on Easter Sunday but could receive them...was trying to reply to mates and couldnt...funny thing is i was able to call them...Rubbish service..surprised people arent leaving in their droves..

Where do I begin...
When I got my phone upgraded I turned it on only to have photo's of someone posing in front of a mirror and text messages and call log and it was sold to me as a new phone, I took it back and they only replaced the phone, I asked about how do I know that the head phones havent been used and was told that they will only replace the phone with out an appolgy and more like tough **** now go away, then the next saga was about billing... I was getting charged for something that I had no idea what it was, after calling a few times and being on hold for over 1 hour I was advised the best they could do was reimburse me $50 the amount that they have charged me for is over $300 I could go on with so many other complaints but it would take up to many pages....

I purchased a 'new' iphone 4 today from Vodafone, Randwick and upon inspecting the Iphone, the Usage Statistics displayed the phone was 24 days old and had cellular network usage! What a joke! Make sure you check your usage statistics upon new purchase. Vodafone now selling refurbished phones. Hopeless

I'd been a Vodafone customer for 8 years. When I wanted to switch to an iPhone 3g I actually asked when I signed up if I would be able to send and receive emails - YES, OF COURSE they lied, knowing full well the troubles I, at that time, knew nothing about. I was able to finally cancel the contract and return the iphone after days of being lied to by those lying idiots in India, and yet they still keep sending me bills for this now non existent account. Total arrogance from the fools in India. I am now with Telstra, much happier.

I have resorted to using my home wireless account when I'm at home because I have very poor 3G, G & H reception where I live. I only signed up with vodafone because I really wanted the HTC Desire HD, which was exclusive on a plan with either VHA or 3. My home locality is not covered by the recent or proposed upgrades and that is unfair. Sure, they're giving me a discount on my monthly bill for three months, but then what? The problem hasn't been fixed yet. I'm not happy!

I have a vodafone wireless modem, the usb modem and whenever I try to use internet,for few minutes pages load perfedtly and after few minutes the page just doesn't load and "web page cannot be loaded something like that message " keeps coming and even you refresh your browser pages does not load. Usually i have to disconnect and connect again and same thing repeats after and after. Useless bullshit, fraud. I am supposed to get good speed and continuous connection but to my frustration it is the same for months and months now. It is at granville nsw 2142 where vodafone is supposed to have good signal reception duh! I want my money back

While I tend not to have issues with coverage (other than in the black spot that is my house, but all telcos seem to have this problem). I do have a problem with the fact that I was not alerted to going over my cap or even coming close to it until it was $120 over. Hello $150 bill that a university student could only pay by asking Centrelink for an advance, I would've paid it off, but no doubt they would have charged some sort of interest on it or done something stupid like forget that I was on it and cut my service.

What annoys me is the fact that they can break the contract without a fine, but if we break the contract we have to pay. I have constant drops outs and no service, I am sick of talking to Lara (automated voice), and when I finally get to talk to someone, my phone drops out. As soon as my contract is up, I'm saying GOODBYE to Vodafail

I didn't have coverage at the royal easter show, when desperately trying to find where my family was... Thats HOMEBUSH!! How is it possible not to have reception in homebush.... What a piece of ...... vodaphone is. never ever ever again sign up with them.

i have been with vodafone for a long time but the last year onwards i have had constant drop outs,call failures,very poor reception some times no reception, & receiving messages hours later from someone sometimes the next day, when my contract is finished i will be moving to another company.

cant get receiption on thier prepaid black modem bundle 6gb, the signal drops out around every 5 to 10 minutes.

They are offering $49.00 and which costs more than $2.00/min and it $500.00 balance ends like $30.00. I was with Optus for 4 years on a capped plan, i think that was much better. Will be leaving Vodafail as soon an my contract finishes.

Was on hold at the call centre for an hour and a quarter

Have been with Vodaphone for years & usually very happy, but not this time. Wanted to get in touch with my daughter whom I rarely get to see (due to distance) and was unable to wish her a Happy Easter. Don't know what happened, but there is no reception in the Bangalow area of NSW. What a pity that vodaphone ruined the opportunity for a disabled mother that I am to not be able to speak to her only child. WHAT'S UP WITH THAT VODAPHONE?...My daughter is now going to switch to another company & there goes the umpteen hours that I've accumulated so I could call her @ a cheaper rate. Might just think about switching as well.

Drop outs everyday

Vodafone called TWICE to offer me the deal of the century as I have been a valued customer for over 2 years. It involved Vodafone paying the next 3 months of my cap, sending me a new phone, and better calling and sms rates on my cap. Thinking it was a great deal, I accepted. What they failed to mention over the phone, (and never actually sent any paperwork with the new handset) was that by taking the offer I was signing up for 2 more years. In addition, the piece of crap phone they sent me WAS my upgrade, and not a gift at all. When I found this out after going into my local Vodafone store to complain, the teenager working there claimed she could not help. So, I used the store phone to call customer service, only to be told I was 'ignorant' for accepting the deal over the phone!!! I demanded to speak to management, and finally managed to get a new handset (still not the phone I wanted) and one of the infamous vodafone apologies! Still not happy! I hate Vodafone!

I'm pretty understanding... I've still got connection problems, so much so that I use skype at home and in the office.

I've requested that they cancel my contract today.

Sometimes when i get lonely at nights i call vodafone just to hear Laras voice .. I love the way she navigates me thru the menus like im a retard ..
sometimes when im really lonely she put me thru to Darren ( a guy in india or sudan who real name is probably sanjit or GopoRembe ) .. i ask him what the weather is like in hes country and a few other questions all the while hes thinking im going to get to my problem .. i then hang up .

I then fall asleep after making a long overseas phone call.

My mum passed away last year. No reception on the day she died and vodafone told me I was in an area with no reception. Despite making calls from same location previous 10 days. I initially got a call centre in Egypt!
It wasn't until I got angry and told them I needed to call my family and tell them Mum had died they finally admitted there was a fault

I live near Goulburn on the land, have no land line so have had to rely on mobile service with Vodaphone which is driving me absolutely batty. Every single phone call drops out sometimes up to 3 times in one call. I have to go outside as I have no reception inside. Not looking forward to winter when the weather gets below 0 degrees. Brrrrr. So many times people are unable to contact me, and are unable to leave a message as voice mail does not work. I need a phone company that I can rely, I worry if I am on my own and there was an emergency what would I do!! Vodafail get your act together.

I have a phone on 3 which constantly drops out. it sits on my desk on loudspeaker, and all of a sudden the signal drops out. Also, constantly drops so low that I miss half of what my clients say to me when I am trying to assist them. Sure my house is at the edge of a 3G coverage zone, but the service is no different in the middle of Penrith. I get mobile broadband speeds of 180kbps at home, but barely 10kbps at my girlfriends in Penrith! 3 was good until they were taken over by Vodafone.

i have been with vodafone for almost 4 year, my mum, dad, and sisters are with vodafone. I cant even ring someone at home because the minute i walk around the house it drops out. I have to turn my iphone 4 off and on several time due to the pathetic reception. I have rung numerous times and no one has been able to tell me the problem.

my illiterate father signed a $49 a month 2 year contract with vodashit he has never used all of the monthly credit yet he has an apparent bill for $700 even though he has never missed his monthly payments once from his bank account, I have spend numerous hours on the phone to vodafone and after going through everything with one customer support and them pretending to sort out the bill they put me through to another section to have the phone unbarred it starts all over again and this is after being on hold with them for hours only to have to start all over again with another section and on top of that the reception is pathetic.
I have forwarded my complaint to the ombudsman they are a bad phone company

Since I joined Vodafone last November, my phone kept dropped out, my friends even urged me to change the plan, but I've signed 24 months contract, annoying! annoying! annoying!

'3' Mobile is now owned but Hutchison Australia (Vodafone) and they have the same issues!

I once had $800+ taken out of my account (I had direct debit set up) incorrectly and never got it back. I had absolute rude pr**ks on the other end of the phone basically telling me where to go.

If we are a day late with a bill for either Vodafone or '3' they disconnect the service. But they constantly are in breach of their contract and we can't even end the contract for that reason? Stupid!

Finally, I used to work for a local debt collection company (in Wollongong) who exclusivley handle the contracts for both Vodafone and '3' and both companies advise all debt collectors to advise 'debtors' that it is not Vodafone or '3' resposibility if you have no reception, your phone doesn't work, basically any of the problems that happen.

We need to fight back against this!

I go on holidays to a place called Hat Head (near Kempsey). I am with a company called Just PrePaid (uses the vodafone network). I use to get coverage there on and off , usually at night. In the past three years , it got worse - no coverage at all. I tried to complain to vodafone, online. But when it asked what my account no. was, I couldn't answer because my server is just prepaid. Nothing has changed. The vodafone dealer in Port Macquarie told me --- vodafone had their towers worked on by contractors. These blokes pointed the towers out to sea -- if you were a boat you are right. He told me to make a complaint --- to who???? Also I was told they don't use the 3G network there causing more coverage problems

One day i went to call my wife who was at home in Lake Munmorah i was at Tuggerah in what i thought would be a good area for reception no i was wrong. After about 5 phone calls one after the other i gave up. All the calls i made were approx a matter of seconds not quite enough to have a proper conversation. I thought at the time free phone calls to mobile & landlines was great! Pretty bad you cant always use the service OR LACK OF SERVICE.

i am a community nurse, so I rely heavily on my mobile phone. I have only just switched to Vodafone and have had nothing but trouble!!! I had an issue ( along with the rest of vodafone customers!) on Easter Sunday whereby I couldnt make or receive calls, or send Txt messages!!! This was a very bad situation for me as the client I had gone to see had fallen and couldnt get up!!!! I therefore couldnt contact anyone to help!!! NOT GOOD ENOUGH VODAFONE!!! SO MUCH FOR THE TECHNOLOGICAL ERA..... MORE LIKE A 3RF WORLD COUNTRY IF YOU ASK ME!!!!!

i put my self on a vodafone contract with the iphone 3gs just before the 4's came out and for the first month of my contract i hasd no internet access at all after numours calls to vodafone and still having an unsolved problem i rang the ombudsmen and finally a month and a half later i got internet, i than moved to a small country town and i have no coverage at all i have rang vodafone over n over and they keep telling me its my problem and i should have checked the service before i moved and wont remove me from the 24 month contract they have me on... i refuse to pay them any money tho as they refuse to be helpful... VODAFONE ARE ONE BIG JOKE THEY ARE BULLSHIT.. PROBLEM AFTER PROBLEM I HAVE HAD WITH THEM AND I WILL NEVER USE IT AGAIN!!

Sitting under a tower and still cannot send or receive SMS 's or voice calls. Intermittent cover at home, when outside spend hours somedays trying to get coverage turning phone off and on.

Calls dropping out & not receiving calls !!

SMS arriving hours later

Vodaphone = FAILED

I never seem to have reception ANYWHERE... I don't have it at home, I sometimes don't have it in the city CBD and whenever I do it drops out inexplicably.
I actually have better reception interstate than I do at home... great load of good that does!

Although I should be complaining how crap their reception and service is, I am not going to. I am yet to be billed for the services I have incurred since last August. Yes, I have not received one bill from them. I have logged on to my account and all of my correct details are there and even changed my address successfully and still, to this date, do not have a bill to pay. I haven't received any overdue letters, overdue texts nor overdue emails. My current charges always shows $0.00 so I ain't going to call and chase them up, they can stick it and their fault for their mistake.

So I aint sure if I should even consider myself lucky...

I contact Vodafone every single month in regards to our corporate account. Every month they continue to fail. There are billing errors after billing errors and every time credits are meant to be applied or issues resolved THEY ARE NOT. Customer service reps lie, to contact them it is a nightmare especially when trying to navigate their call centres and I am spending hours on managing my phone service.

The reception is so bad I have suffered lost business and disgruntled customers.
I have not even begun resolving the poor service as I am still trying to resolve billing issues. If I decide to ignore there mistakes my service will be disconnected and false debts transferred to collectors.

I am being harassed and bullied by Vodafone and their incompetence.

FAIL

I constantly have my phone dropping out. I can never ever get reception at uni (I go to the University of Wollongong so not a rural area or anything at all). I don't receive voicemails until DAYS after they were sent. Text messages are sometimes delayed by hours. When I call customer service, I am transfered to several different people, on hold for hours, and the phone usually cuts out several times. Reception disapears for no reason.

In short, Vodafone is the biggest joke of a company! They need to compensate their customers, but we all know they won't do that. As long as their CEO's have their money to roll around in, they don't care that they are ripping their customers off!

Are you going to let people out of their contrancts? If not why?

Why is it that a small park with about 10 trees can cause us in Rainbow Place, St Clair cause the drop outs? At least that's "3" excuse.

After months of painfully slow, intermittent drop-outs or NO service at all I have finally gone back to Telstra, and will never go back to VODAFAIL... I attempted numerous times to get help or to simply end my contract and would be put through to 4 or 5 different people over 45 minutes or more and with no resolution. The customer service is a joke as is the entire vodafone network. I am still unable to end my contract without penalty, despite numerous complaints. How can this be acceptable?

What a joke!

After numerous complaints about the reception in and around my workplace (Wyong), nothing has changed. I am unable to use my phone in my new job and I may have to take up another contract with another service provider just to ensure I keep my job. Vodafone is a joke and they do not take any complaints seriously!

I had vodafone for the minimum contract of 2 years and for that entire time I was unable to get any reception in South West Rocks,NSW.

Poor reception, calls drop out repeatedly. Calling customer service is a waste of time, sometimes a two hour wait. Can't send photos off my new phone, vodafone store won't help, Bondi Junction Store assistant "Vincent", told me to F##k off when I asked for help with my settings. I will changing my phone and four family member's phones to another network when my plan expires.

I Have poor/no service, can not make & recive call, can not recive & send sms, drop outs all the time, slow 3g network, unable to speak to a real person

I was on 2 yr contract with them, moved up to Newcastle 1 year ago, the reception was very poor, calls constantly dropping out. When i travelled up to Port Stephens I had zero reception, even on top of Stockton bridge. My Plan ceased last month so I've now gone with Telstra. Also the download speed was crap. Same problem with my wireless internet, absolute rubbish so went to bigpond after contract finished.

Poor service, when paying a bill, the amount was taken out of my account twice, and when i called asking for the second payment to be refunded, vodafone refused!!!!
terrible reception, i have to turn my phone on and off 5 times a day as the reception is so bad, and my phone constantly cuts out.

Coverage maps indicate full coverage however this is not the case nil at my home address

"3" don't work 95% of the time in Grose Vale and keeps dropping out in St Clair. Reason: a small park at the end of our road........ Rainbow Place, St Clair. At least that's their excuse.

SMS arrives hours later !! e.g. I sent an SMS at 5pm and my friend did not receive it until 8 pm !!

Calls not coming through !! e.g. My phone was right beside me and it doesn't ring, but goes straight through to message bank. I only got the message hours later & missed my appointment !!

I have asked to get out of my contract due to a move to regional NSW (which surprisingly is out of the service area). In actual fact I don't get service is Sydney 1/2 the day. Not to mention texts or voice mail. I am tempted to give them $550 to get away from them.
Oh screw it I would perfer to spend my $ on fliers preventing people from signing up.

bought new htc desire hd so i could be connected the ineternet on it and it is useless poor reception should of just bought an old brick of a phone

I live on the Central Coast, and I constantly have dropped calls, and sometimes, my phone doesn't even ring at all! I'm a volunteer firefighter who requires a reliable phone to be contacted. How can I when it doesn't work!?
Sorry Vodaphone, but if one of your stores was on fire, I can't help put it out because I never even heard about it... Not that I would anyway.

living at St. Georges Road, Bexley....very to no reception...have to run out to main Road from Villa compres ....its disgusting

No reception, sms and mms dont go through when sent, always dropping out and i'm on a $108 cap plan, i'm always getting charged about $124 on average a month

no one can contact me in my own home!! useless phone, with useless reception, useless customer service, useless contracts.thanks for nothing vodafone!

Terrible customer service by ESL Indians. Don't understand what I'm talking about. Poor reception in INNER SYDNEY. Free calls not added to my account when I recharged. SHIT HOUSE

I'm not going to go into too much detail but see the merit in joining the anti-vodafone movement.

I joined the "lack of" Network in november 2010 and have counted over 100+ dropped calls, massive network related dropouts / reception issues. Voice mail not coming through for hours and in some case days at a time.

Usually I'm a patient person who just gets on with things but this network has driven me mad. Considering I reside in the Sydey Metropolitan area & am a very busy business man travelling around this service is unacceptable.

I've lodged 3 formal complaints already but since Vodafone has opted to lock me into a contract I guess we all wait?

I have two vodafone prepaid mobiles (wife and myself) we can be sitting next to each other and i have full reception and she has none, how? (or vice versa). I have prepaid mobile broadband for my laptop, the reception is unbelievably slow, for an example it's taken me four attempts to put my comments on here because i got the shits waiting for the page to load and turned off my computer.As soon as my credit expires i am taking my business elsewhere. VODAFONE YOU SUCK!

Poor coverage cost me two public holiday shifts at my casual job, has left me basically uncontactable 80% of the time and has left my poor mother worried I've fallen off the face of the planet.
Being a uni student (therefore strapped for cash), I thought Vodafone would be a cost-effective option...instead, it seems to me that it's losing me money more than anything else.
I can't wait to switch to another carrier, Vodafone, YOU SUCK.

my phone always drops out.. then i have to restart my phone to get reception again. 3G doesnt work in neutral bay (north sydney). I hate it

I was making my way back from Anzac on the train and where i would usually get 3g reception i wasn't even getting, i wasnt even getting 2g reception. I spent the whole ride turning airplane mode on and off to only have 'no service' appear. I am very appalled as what use to be a fun train ride surfing the net or texting friends has become this nightmare.

December 2011 - when my contract expires with Vodafone - can't come any sooner. I can't wait to go to Optus or Telstra where reliable mobile phone service is what you pay for. I can't forget the time when I made a request to Vodafone via their website to have my mobile on global roam and when I went to my destination, I discovered my mobile had absolutely no coverage. Having arrived late at night in an unfamiliar destination, I expected to have mobile coverage so I could call my friends and family to know I landed safely. I was lucky enough to have a relative who had an old phone I could borrow for the length of my stay and in a country where I could buy a local sim card. I am very disappointed with Vodafone for this very poor experience....

I also want to ask the powers that be: how can one party (i.e. the consumer) terminate the contract and avoid paying the exit fee as a result of the other party's (i.e. Vodafone) failure to provide a decent, reliable service? How many complaints must one have made in the past?

My Vodaphone mobile keeps dropping out within the first 2minutes of a phone call no madder who I'm calling or what network the other person is on and my location doesn't seem to be the problem either as is just started happening 1week ago. Was on hold to VHA's customerservice for 65min but then gave up, but realized latter that I need the problem fixed urgently as it's now affecting my job, still on hold again with VHA customerservice and it being 60min! I'm changing networks ASAP, not happy Vodaphone!