I purchased a plan that included music downloads etc.I tried everything to get music onto the phone that was supplied to me. I spent endless hours on the phone mostly because "Lara" couldn't work out where to send my calls. My calls were diverted to Malaysia where the operator told me to 'Just go with another server" and HUNG UP ON!

I finally had some luck when I rang a store in Sydney and the helpful chap told me that my phone was not one that I could use the plan on. I took it back to my local store where I bought it and was told "Not My Fault". At the same time I pointed out that I was supposed to be having free Vodafone to Vodafone calls. They informed me that I was supposed to ring up and start this up myself. How the hell was I supposed to know. In all I had paid for 4 months worth of calls that were supposed to be free. I told the storeperson I was not happy and he said "you're free to go with someone else" - bullocks, I still contract.

I hate Vodafone, I hate LARA and I let everyone I know not to go with Vodafone.

Went to my bros place 15min from my place only to find halfway there that I had no receptIon,very bad reception in my house, whereas telstra and opts I have ful reception,with vodafail I have to go outside or I drop out.NOT GOOD ENOUGH

I got a month to month plan with vodafone just to try out the service, for some reason i have never had reception issues what so ever, i have a blackberry however which is only 2G, I think people expect way too much from their phones these days, dead set go back to basics and purchase something more practical! all these wankers out there that want and expect their phones to do so much, they are for calls and txt! not fucking internet and facebook, get a life! REWIND 5 yrs I say!!!

One thing that did shit me however is vodafones billing service, I cancelled that plan months ago and continue to get bills, I had a bill in credit and yet to recieve a cheque for $75

I think vodafone should spend more money on their call centres, network towers, coverage maps rather then V8 supercars, F1 and cricket!

Get your shit together!

I went with vodafone about a year ago and after 3 months of having no reception even in the middle of a city of 70000 people and being charged extra for things I had no idea about I tried to cancel my plan, it took me a month but they finally cancelled it...well I thought so until they started taking money off my credit card every month without my permission. I called up again and they said it hadn't been cancelled properly and said they would refund the amounts they had withdrawn. So another 2 months later I still hadn't received a refund so I called up yet again and finally they sent through a refund...for only half what they owed me but I was over being on hold for 2 hours while they 'checked my account' so I left it. Then last week I get a letter saying I owe them money!! I called again and was put on hold for over an hour at which stage I had to hang up. I guess I will just have to try again this week but I HATE VODAFONE!

They refunded my price for the USB modem and the Credit, tonypttr@hotmail.com

I live on top of a hill in Brisbane (4070) yet somehow my reception is crap. Call dropouts are frequent and some messages don't come through for hours after they are sent. I rely on my phone for work and this isn't good enough.

I find it very difficult to recieve reception in large towns and to keep reception.- When I do find some reception the call drop outs are frequent. I have to turn my phone on and off to recieve reception back when I havent moved! I have been shopping and heard a phone salesman use "vodafone has excellent reception" WHAT!!! Soon set him straight to prevent further people falling into the trap. Also the insurance is a joke with noone I know getting their phone fixed withour having to pay a large amount. And having to pay postage to get something that broke inside of warranty terms has got to be illegal.

Paying for a service that doesnt work. Vodapone keep making excuses. No satisfaction. A lot of frustration.

i had a 7gig plan i could not get any service so slow slower than snail mail i sent my modem back saying it was hopeless next bill i received was over $500.00 i still have not paid this an i wont now i have a bad credit rating due to them i will now be taking them to court i cant wait

paying for internet connection that doesn't connect 75% of the time. 2 year contract no service.

I signed a two year contract with vodafail for wireless internet. I travel with my job but no Vodapone connectivity in MANY MANY MANY places and none ever here at home. Even where you can connect constantly dropping out. I complained to the fellow I bought the Vodapone plan off. He said that there must have been something wrong with the equipment because Vodaphone had good coverage. Gave me another piece of junk that still doesn't work and guess what....I have another plan but he didn't submit cancellation (with reasons) of the first! I had two bills and no connectivity. They never reimbursed me for the double billing...I was told that I had to get that fixed by their agent, not their problem I was told. The agent out of business and Vodaphone still not interested but eventually they did cancel the first contract. Six months of double payment though. It still doesn't work, no connectivity in many places, and I'm still locked into a contract with Vodapone! Vodafail. Good name for a dud service.

Calls drop out
No reception at all
Just about to have a baby and I cant call Dr, Ambulance, family and friends thanks vodafone

I signed a two year contract with vodafail for wireless internet. I travel with my job but no Vodapone connectivity in MANY MANY MANY places and none ever here at home. Even where you can connect constantly dropping out. I complained to the fellow I bought the Vodapone plan off. He said that there must have been something wrong with the equipment because Vodaphone had good coverage. Gave me another piece of junk that still doesn't work and guess what....I have another plan but he didn't submit cancellation (with reasons) of the first! I had two bills and no connectivity. They never reimbursed me for the double billing...I was told that I had to get that fixed by their agent, not their problem I was told. The agent out of business and Vodaphone still not interested but eventually they did cancel the first contract. Six months of double payment though. It still doesn't work, no connectivity in many places, and I'm still locked into a contract with Vodapone! Vodafail. Good name for a dud service.

no service

Signed up to a contract on 3 December 2010. After hours of communications with vodafone and many tears I still have No phone (did not work within 1 hr of signing up and they would not replace, but instead send away for repairs), and I have now found that I do not get coverage at my address and they refuse to cancel my contract. I have now been 25 days without a phone. Shameful and money grabbing of them. I am taking my claim to small claims.

We can get limited reception at the back of the house or on the street, but not in the house at all.....and we live in Shailer Park, Brisbane. That means that we often get messages after we drive out of the estate - hope there are never anyu URGENT messages. Telstra works fine.

Terrible experience, I spend at least $200 with Vodafone a month yet my phone and internet barely work. I will be changing everything to another telco as soon as possible. Reception is not there and cannot get hold of customer service. Been with Vodafone over 6 years and their inability to act and address the issue at hand means that I will be canceling all of my business and personal contracts with them. Disappointing considering I used to be a Vodafone employee.

My Vodafone reception fails in so many places where those with other providers can use their phones. I have to walk outside of most shopping centres, often lose reception when in open areas and sometimes the service simply stops working altogether so that I have to switch my phone off and back on again to re-establish a connection. Texts I send and receive, especially those with photos attached, are often delayed and finally arrive at either end in the early hours of the morning, scaring the living daylights out of the recipient.

St.Lawrence, Central Queensland, tower, does not seem to be maintained any more. Everytime the area loses power, Vodafone disappears, sometimes days on end, been with them since 1996, in different areas, calls drop out continuously, now only have one prepaid mobile, main mobile with another seemingly more reliable carrier, in March 2010 reliability increased, just walk away, I did.

Started a plan with vodafone early this year; never received one single bill until one 'final notice demand' several months later, followed by threats from a debt recovery agency. I called and went in to see vodafone several times leading to and since the incident to request invoices that never came. Phone has long since been disconnected by vodafone, yet they expect me to pay!

Poor reception, lost or late txt, I just received a txt today 28th that was sent on xmas day, my daughter in another state so important for communication. Have alot of trouble contacting customer service. Phone cuts out on important buisness calls, txts being sent thru about 3 times at our cost.

St.Lawrence, Central Queensland, tower, does not seem to be maintained any more. Everytime the area loses power, Vodafone disappears, sometimes days on end, been with them since 1996, in different areas, calls drop out continuously, now only have one prepaid mobile, main mobile with another seemingly more reliable carrier, in March 2010 reliability increased, just walk away, I did.

Thye have changed my contract without my knowledge, was only when i got a $300 dollar bill that i rang and asked them what the hell is this and found that they had changed my contract without knowing, they also signed my paperwork when i took phone into get fixed, they signed the legal document themselves saying the phone was fixed when it wasnt, i said that is not my signature who signed that? They couldnt answer, stuck in a contract for 2 years and only guarantee the phone for 3 months, they used to be good now they are shit

They have been sending me a credit note for the past 3 years for $15! Must have cost them more than that in postage. Ive tried ringing to let them know but that LARA is so annoying so I keep giving up

we are suffering no signal poor signal dropouts all the time late voicemail messages not good enough conrad and joy

I got a wireless dongle on a 24 month contract so I could access work emails when I traveled. Didn't matter where I was, reception was always "very low" and I had to reboot half a dozen times to then wait 5 minutes for a simple email to download. I just couldn't rely on it anymore so, even though I don't like Telstra, I got a bigpond dongle and never had a problem! I waited 24 months then canceled the contract but they continued to send me monthly bills. Every time I tried to ring I was put on hold for ages then cut off. I started ringing the new sales number as they only take about 20mins to answer that one. When I eventually spoke to a person they assured me my contract was now canceled but wanted to argue about the date - I then figured out they were in INDIA! where it was actually the day before. So now all our private details including credit cards are available to anyone in India??????? I went straight out and canceled all our business mobile phone contracts and took them to Telstra - cost me a fortune but got great customer service and reception in places Ive never had it before!

I have been having network coverage issues for over 4 months now. It doe not matter where I am -I am without coverage 99% of the time. My text messages and voice mail messages are delayed sometimes by over 24hours.
My mobile is so important to me as I have a young daughter and I also atend dialysis daily. So many times the nursing staff have tried to conatct me on my mobile and it goes straight to message bank -and I do not recieve the message in time. While I am on dialysis my daughter attends vacation care, what if they needed to conatct me .....they cannot reach me because I have no network coverage. My mobile phone is also important as I could recieve the most important phone call ever to say they have a new kidney for me. So as you can see my mobile is so necessary for me.
I have rang Vodafone numerous times, many times I have had to hang up after waiting on hold for over 40mins. When I do speak to an operator they tell me me to -restore factory settings and select manual (under settings/network)and they say this should fix the problem, if not ring back in 24 hours. I ring back in 24 hours and they want to do exactly the same fix that we did yesterday. I try to tell them that we did this yesterday -so then they tell me to swap sim cards over and it could be the phone that is the problem not Vodafone.I have asked about exiting my contract early without a fee and they will not do it.....I am realy desperate. Any help would be great.

I need detials as to why my bill is higer than normal, after three days of trying to get through to someone, I was eventually sent the complete wrong bill. I live in Qld and got the bill for someone in Nsw, I am now in possession of a cutomer's complete details including how much they owe when they paid and how they paid etc. Isn't a good job I am not seeking to steal ID's. Still don't have my bill adn this is just one instance of many headaches with Vodafaone. Will not be renewing with this company with any of my handsests.
K J Allen (QLD)

We cannot ever get reception!! Isnt that bad enough? We pay our contract each month yet don't get the full use of it. I'm always having to reset network settings and then get reception for a few minutes until it drops out again. Sooooo fed up and can't wait till contract ends to be able to change networks. Glad I'm not the only one experiencing this and am very impressed someone had the sense to start a class action and strive for a better service.

After being a long time Vodafone customer I have already had to change to another provider to solve my reception issues, the customer service is probably worse but at least I can make and receive calls.

No service on my Vodafone Mobile Broadband Card. When there WAS service it dropped out every 5 seconds and i had to log back in. OVER AND OVER AND OVER!! No response when I called to complain. Felt like the complaints line was purposely ignored in hopes that I'd GO AWAY! Left on hold for ages, costing me $1/minute on a prepaid mobile card. Second class customer, because I have NO Vodafone Mobile #(My PHONE is with Virgin, Thank God) and their service number demands your Vodafone Mobile # BEFORE they'll attempt to help you. Answered by this smarmy 'LARA' voice that drops you out without satisfaction to your problem. I had to GO to a Vodafone store for help... even THEY spent 30 minutes on the phone to their OWN headquarters before someone answered! Demanded a payout figure for my (non contracted) service... PAID it on the spot and got an invoice three weeks later insisting I OWED them the $16 CREDIT that THEY owed me. Received additional invoices and SMS's DEMANDING payment of a $16 CREDIT! Had to call AGAIN to get the $16 refunded to me... HAVEN"T SEEN it YET! THEY SUCK! THEY SUCK! THEY SUCK! I HATE THEM! I'D RATHER STICK PINS IN MY EYES THAN TO EVER HAVE TO DEAL WITH THEM AGAIN. I WOULDN'T P**S IN THEIR EAR IF THEIR BRAIN WAS ON FIRE!

CHnaged the company mobiles to a Vodafone plan, made sense, was competitive and have regretted it every since. Cannot get constant reception between work & home, very poor reception when travelling and down the Hume recently. Also capital cities are patchy.

Will be back to Telstra as soon as current contract expires.

Continual dropped call, lost or no data,garbled texts, and billing disagreements. Been a cooperative customer with Voda-crap for years and spent around $40k. But the drone on the end of the phone has no explanation, so Vodacrap I'm going elsewhere.

Have been away for xmas,went to coffs and my phone kept dropping out,then travelling back to brisbane it kept dropping out and i thought it was my phone playing up until back in brisbane and seeing the news that others were affected too! i couldent believe it NO coverage at broadbeach! missed out in catching up with friends for xmas! Im not impressed! they better fix it or im off to another provider.

Wireless Internet is very poor. I was duped at the shop when told the area I live in had excellent reception so I signed up for 24mths. Once home the Dongle didnt even work and took me 3 days for a " technician " to go through the steps with me. This didnt work either so I went back to the shop and was told they cant help me and I was to phone the helpline. Great.
Eventually I was connected but still suffer from bad connection speeds and dropouts. Some days I cant connect at all.

I require my phone for work and despite having a BRAND NEW phone on the latest and greatest plan I still am required to have my old phone with me just in case. I am constantly "roaming" and if I'm not using WiFi (home and office) my 3G coverage is about as slow as a dial-up 56k connection - if I even get 3G.

My partner is with Telstra and her identical phone is amazing..... even in basement carparks she still gets good reception versus me who as soon as I walk inside my phones reception seems to fall apart.

Switching from WiFi to 3G lately I have had to reboot my phone on more than one occasion for it to work.....

Voda this is unacceptable and had I known what I know now I would never had joined the network.

If the fone had reception in the areas indicated on the map in the Townsville region I would be happy. A telstra phone works fine, the telstra phone even recieves voicemail on the same day. The fone bill is never consistent with the plan. 12 months to go on this plan then off to telstra. On a positive, the staff I have spoken with at vodafone have been very helpful.

I tryed to contact Vodafone a number of times regarding one of my 4 numbers with them , also e mailed them to contact me on my mobile number , that was in September .... i am still waiting for a call , think i will be going with another phone service

I've been a 3 customer ever since they started up here in Australia and, after the amalgamation of the 3 Hutchison and Vodafone companies, I pretty much assumed the coverage would be as superior as 3's - Boy was I wrong. I started a contract on the new Xperia X10 with Vodafone only to find that my phone likes to randomly switch itself on and then off - This can happen a dozen times, one after the other or until I take out the battery. I called for tech support on their Customer Hotline and instead of talking with Vodafone they patch me straight through to Sony Ericsson's Tech Support, who then tell me that I need to call Vodafone. After this happening several times I ended up wandering over to a Vodafone store and they tell me that I need to call Vodafone. Heh. I have a contract with Vodafone and paying for phone insurance YET instead of helping me with an issue THEY need to resolve I get palmed off to another company who have no idea why I'm calling them.

The issue with coverage is a joke. Most of my mothly cap goes towards romaing data charges, who cares if I'm on an unlimited plan. I have to worry about being charged 20 odd cents per MB of data that isn't included in the plan. I live in an inner city suburb and at home I'm always roaming. I can rarely send or receive MMS' and the call quality is disgusting, with occassional drop outs, due to the reception clicking in and out of 3G - Sometimes I have no reception at all, but this isn't a major issue with me. I still have my 3 phone, thank God, and I tend to gravitate towards that most of the time.

Final summation: Don't get sucked in to their awesome plans! When it's too good to be true, it almost always is.

~ Ciaran, Brisbane

Absolutely tatty .. i moved from three because off the call drop outs. Little did I know that I was moving to a far inferior network. Shocking Data. Continuous call drop outs. Sometimes I cannot make any calls. This is used for business and a lot of the time I cannot conduct business.

I am not able to send & received MMS Overseas, I called 5-6 times and holding the phone for more then 30 minutes, 4 calls drops calls, 1 calls said not too sure what to do and will call me back and another call said they are updating their system... I am very dissaipointed with VODAPHONE!!!!!

Our pre-paid mobile phones from time-to-time send multiple text messages. When you send a single text it actually can send multiple times and the only way you will know is when the person receiving the text lets you know they keep getting the damn thing non stop! Both our pre-paid phones have had this same issue and one Vodaphone shop we visited said they knew about the problem. We will be going to a new provider!!!!

VODAFONE, OFFER US REFUNDS. NO EXCUSES, NO TALKY TALK. WE WANT REFUNDS AND CREDITS NOW.

When I port one of my number to Vodafon. It was messy and had a lot of issue like could not receive SMS etc. I went to store, the girl asked me go back and make a call at home to their support number. I did and they solved part of problem but they commented If I need fix all the problem I should go back to the store. But the store girl refuse to help ask me back again.

I live in an Keperra, an area that has been around for quite some time here in Brisbane. I have had a contract for 18 months and that entire time, I have not had reception at home. It will float in and I will get an SMS, but if I try and reply, the reception fails and I have to go for a walk along the road to send it. Same for phone calls... People think I am ignoring them but the phone doesn't ring because it doesn't connect.

Mobile internet is a farce. I try to search for something a browser on my phone and but can take forever and that's when I'm in the Brisbane CBD. I used to have Vodafone in NZ when it was good, in Australia, it's just crap. I have 6 months more to endure in my 2 years contract and then I am out of here.

AJ - Keperra

Sales rep promised vodafone will use the same Three network as they've merged...

After signed up, i get no reception with vodafone which I had no problem with Three at the same working place for the last 5 years, obviously its not the same network as Three...

Got stuck now!!!

I can't see how much of my 6GB allowance I have used on my phone plan... I haven't been able to get ANY type of allowance usage for 3 weeks now. which means I am UNABLE to see when I am about to go over my allowance. When I called INDIA and asked them what could be done they replied with "nothing sir". I asked them what would happen if I went over my allowance due to Vodafone System Malfunction... their reply you ask?? "you will be charged per MB over your allowance, that is correct sir" I asked them would I get a refund? their re-ply "Not at this stage, no sir" I emailed Vodafone through their email service and I got a basic reply "We will not credit any over usage, but here is $50 for your next 2 bills just in case... call us when your bill comes in if you have any other issues" I tell you what guys... the next call Vodafone is getting from me will be from my TIO representative. ABSOLUTELY ROPABLE, disgusted, never ever again vodafone. pick up your game.

I have been a vodafone Customer for 8 years, I regretably just signed another 2 years (Iphone 4... can't blame me) and they were ok up until about a month ago... now there is NO customer service in Australia anymore.... AT ALL!! nothing!!! all customer support is now offshore... don't get me wrong, they try their hardest to help you but they CANNOT 'understand' you... they understand words and their meanings but they don't 'understand' what you are asking most of the time. I will leave vodafone if this keeps up

For the past nine months it's been an absolutely appalling experience trying to use my phone. 75% of all calls drop out at some point, half of those drop out in the first 10 seconds. Internet is completely unreliable, taking over 3 minutes to load the vodafone homepage on my iphone is an ironic example. I have spent hours on hold trying to talk to vodafone about it, most occasions I don't get through at all. It has even dropped out when I'm speaking to a vodafone rep several times and they have never called me back.
I've lost thousands of dollars worth of potential income as a result, and have had enormous strain put on my relationship. I'll be seeking compensation for both loss of work, and mental damages.

bought a prepaid internet connection from vodaphone over 18mths ago. The sales rep that sold it to me told me it was fast and reliable and when i asked her if my area had got coverage and telling her where i lived (which is less than a km away from that particular store) she convincingly assured me i would have "great" reception, she then went on to say that a new tower was being built right in my area so if i had trouble it would definately be perfect in a month or so which must be some BS line they try and sell you with. No tower has been put up, and after going back again and again i am told there is nothing that can be done about my bogus buy. Shame on you Vodafone i hope you feel good about ripping off a single mother with 4 small children, 1 of whom is autistic and loves playing learning games on the net designed for his needs. It cuts out half way through and he has a meltdown. 3G ?? what is this i cant get it!!! can only get 1 or 2 bars of GPRS at best, unless i hold my laptop up near the roof and i get 3bars of GPRS whoop-dee-doo!! its so slow its too frustrating to use!!

THANK YOU FOR MAKING THIS WEBPAGE (EVEN IF I HAD TO USE SOMEONE ELSE'S TELSTRA COMPUTER TO VIEW IT) PLEASE GO AHEAD WITH THE LAWSUIT I HAVE NO PROBLEM BACKING YOU UP 110%

Seriously, It seems like this network is actually getting worse! How many new towers have been constructed over the last couple of years? My guess is none, in fact I think they may have knocked a few down. I regularly catch trains and buses, and on my regular journeys (mostly between Brisbane and the gold coast), at least 60% of the trip is completely no reception, 75% is completely no data reception, and 90-95% is zero bars and extremely poor to no data reception.

I can't take it any more. I get zero bars in my own home, in an inner Brisbane suburb. These are not 'intermittent issues being experienced lately' as Vodafone likes to think, the network is just shit, and is not built for modern phones. It needs serious dramatic improvement before I will consider renewing any contracts, and I already feel very mislead and ripped off.

bought a prepaid internet connection from vodaphone over 18mths ago. The sales rep that sold it to me told me it was fast and reliable and when i asked her if my area had got coverage and telling her where i lived (which is less than a km away from that particular store) she convincingly assured me i would have "great" reception, she then went on to say that a new tower was being built right in my area so if i had trouble it would definately be perfect in a month or so which must be some BS line they try and sell you with. No tower has been put up, and after going back again and again i am told there is nothing that can be done about my bogus buy. Shame on you Vodafone i hope you feel good about ripping off a single mother with 4 small children, 1 of whom is autistic and loves playing learning games on the net designed for his needs. It cuts out half way through and he has a meltdown. 3G ?? what is this havent got it!!! can only get 1 or 2 bars at best, unless i hold my laptop up near the roof and i get 3bars whoop-dee-doo!! its so slow its too frustrating to use!!

THANK YOU FOR MAKING THIS WEBPAGE (EVEN IF I HAD TO USE SOMEONE ELSE'S TELSTRA COMPUTER TO VIEW IT) PLEASE GO AHEAD WITH THE AWSUIT I HAVE NO PROBLEM BACKING YOU UP 110%

Depending on the weather conditions... We have either no or very limited vodafone reception when at home. If we need to use our mobiles we have to walk up the street 500mtrs to higher ground and away from the trees in order to use them. On a good day the mobile will ring when at home but to answer we have to run around outside to find a 1 bar only strength reception.
ALSO
Recently travelled to country Vic and Vodafone failed 20 klms north of Ballarat, no reception whatsoever for the week... Total crap and most frustrating.

get a lot of dropped calls every day.just a ring and then nothing. Or people call but there is no ring and after about one/two hours there is a msg saying that I have received a voice mail

Living on the Gold Coast you would think that reception is not a problem... I had to connect a home phone as I seem to live in a black hole, actually I also seem to work in a black hole (no reception at all). It's not like I live out in the sticks, everyone else with other providers have no problems at all.

I was sitting at Movie World with my mate and had full bars of 3G. When I decided to access the internet, the loading bar just sat on 0kb. My friend had time to get out his iPhone, unlock it, access his camera and steady a photo of a vodafail in action. Absolutely USELESS service.

as vodafone customers of 12 years or more, we have found the service to be really disgusting in regards to coverage within country areas and sometimes you do not have to be in a country area, we had spent a week in the town of 1770 for a holiday , as to our disgust we had no service in the 1770 area now this is a coastal town where you would expect phone coverage as optus and telstra had coverage as w had friends that were in the same caravan park and they had reception as we never. even when we had travelled from 1770 to gladstone for a day outing we still had no coverage with our vodafone service if you could call it service, we have even been driving on the sunshine coast in between Nambour and Maroochydore and have been having a conversation and the service would drop out and mind to say that is still doing this to this day.

About two months ago, I paid my account and i had over paid the account by $1700 by the slip of a finger and pushing the wrong number when confirming details via the bpay system, once i had realised what i had done, i ieadiately started to panick I then contacted the Vodafone customer service and what do you know there was no helpful service, what ever happened to keeping the customer happy. I had explained what had happened to the customer service member and they had told me to contact my bank, so I did this immeadiately and my banking institution Replied back to me that once the transaction takes place via bpay that they are not ab;e to stop the transaction from going through and they then proceeded to say to contact Vodafone back and request that the overpayment be reimbursed back to us.

So as you would expect i returned the call back to Vodafone, they then proceeded to tell me that they could not put the money back into the account as it would take 24 - 48 hrs to do this, but before this could happen I would need to fax the vodafone office a copy of our Bank statement to show that the money had definiately had came from our account, I then explained to them that our Bank statements only came every quarter and it was only the beginning of the quarter as it was september and we would not recieve a bank statement for another 2- 3 months and that it was a weekend as it was a friday that i had overpaided the account, but to no avail they were not going to help with this situation. so on an unhappy note to the end of the conversation with the vodafone customer service i explained that i was not happy with theyre explaination as to why they could not pay our money back into our bank account even when i was able to,provide them with all of the relevant banking details as to what account the money had come out of and our vodafone details as to our vodafone account details they still did not budge from the fact that they wanted the bank statement faxed to them.

my next few words with them was that i was going to take it the the Telecommunications ombudsman, of our state, they still did not budge but the next day my husband had recieved a phone call from vodafone and they had said that they would be sending a bank cheque to us for the overpayment and this would take any where from 2 - 5 working business days to acheive even though we had paid it by bpay we still had to wait for the cheque. It then proceeded to be a further 3 weeks before we had recieved the cheque from vodafone.

we then proceeded about 8-10 weeks ago we had requested for our contract to be cancelled as we where not happy with the service provided by vodafone we have a short time left with vodafone on our contracts and we are wishing to have them cancelled, and as you can imagine we are still waiting to hear back from vodafone in regards to our contracts as they were having to do an investigation into our allegations against them as a provider of our service, which there is no service from vodafone if anyone was to ask me about the vodafone service i would be saying to them to really think long and hard about going with the company vodafone before they sign a contract with them. as you can see we have not had a great experience with vodafonein the 10 - 12 years that we have had our 2 mobile phones with them. signed disgruntelled vodafone customer

My friend sign a contract for iPhone with Vodafone... It is very sad to see that when she needs to use the google maps or browse the internet she cannot do anything because of vodafone "3G" internet is sh***t. Also we had many drop calls. I using other second biggest provider in Australia and very happy with connection and customers service. We also compare with her quality of connection by calling to one company's call centre by usin my and her phone. You can try. Same call centre (try some company), same place (centre of City) but different mobile providers.. a big difference! Australian government, please protect consumers from this poor Vodafone service... P.S.: Sorry for my English, it is not my native language.

I sent a text to my sister at about 2.23pm and she gets it at 12.15am in the morning.. and gets pissed off coz I wake her up. her place has very back reception. you need to go outside to make calls etc..

as vodafone customers of 12 years or more, we have found the service to be really disgusting in regards to coverage within country areas and sometimes you do not have to be in a country area, we had spent a week in the town of 1770 for a holiday , as to our disgust we had no service in the 1770 area now this is a coastal town where you would expect phone coverage as optus and telstra had coverage as w had friends that were in the same caravan park and they had reception as we never. even when we had travelled from 1770 to gladstone for a day outing we still had no coverage with our vodafone service if you could call it service, we have even been driving on the sunshine coast in between Nambour and Maroochydore and have been having a conversation and the service would drop out and mind to say that is still doing this to this day.

About two months ago, I paid my account and i had over paid the account by $1700 by the slip of a finger and pushing the wrong number when confirming details via the bpay system, once i had realised what i had done, i ieadiately started to panick I then contacted the Vodafone customer service and what do you know there was no helpful service, what ever happened to keeping the customer happy. I had explained what had happened to the customer service member and they had told me to contact my bank, so I did this immeadiately and my banking institution Replied back to me that once the transaction takes place via bpay that they are not ab;e to stop the transaction from going through and they then proceeded to say to contact Vodafone back and request that the overpayment be reimbursed back to us.

So as you would expect i returned the call back to Vodafone, they then proceeded to tell me that they could not put the money back into the account as it would take 24 - 48 hrs to do this, but before this could happen I would need to fax the vodafone office a copy of our Bank statement to show that the money had definiately had came from our account, I then explained to them that our Bank statements only came every quarter and it was only the beginning of the quarter as it was september and we would not recieve a bank statement for another 2- 3 months and that it was a weekend as it was a friday that i had overpaided the account, but to no avail they were not going to help with this situation. so on an unhappy note to the end of the conversation with the vodafone customer service i explained that i was not happy with theyre explaination as to why they could not pay our money back into our bank account even when i was able to,provide them with all of the relevant banking details as to what account the money had come out of and our vodafone details as to our vodafone account details they still did not budge from the fact that they wanted the bank statement faxed to them.

my next few words with them was that i was going to take it the the Telecommunications ombudsman, of our state, they still did not budge but the next day my husband had recieved a phone call from vodafone and they had said that they would be sending a bank cheque to us for the overpayment and this would take any where from 2 - 5 working business days to acheive even though we had paid it by bpay we still had to wait for the cheque. It then proceeded to be a further 3 weeks before we had recieved the cheque from vodafone.

we then proceeded about 8-10 weeks ago we had requested for our contract to be cancelled as we where not happy with the service provided by vodafone we have a short time left with vodafone on our contracts and we are wishing to have them cancelled, and as you can imagine we are still waiting to hear back from vodafone in regards to our contracts as they were having to do an investigation into our allegations against them as a provider of our service, which there is no service from vodafone if anyone was to ask me about the vodafone service i would be saying to them to really think long and hard about going with the company vodafone before they sign a contract with them. as you can see we have not had a great experience with vodafonein the 10 - 12 years that we have had our 2 mobile phones with them. signed disgruntelled vodafone customer

being charged for using internet on phone when I have NEVER connected to the internet on my phone. times range from mins to 6 hours. charged from $2.49 to over $15.00 (these come off my entitlements) rang vodafone, waited 50 mins on phone B4 they answered. couldnt tell me how this could happen (had same problem with Optus prepaid)no choice but to cut off internet access to my phone, which isnt fair to me, coz they cant do anything about it coz its coming from my phone. now I do not have the right to use it if/when i need it. I asked them plainly.. is someone hacking my phone or are you guys charging me for a service I dont use.. was told that people cant hack into phones and that vodafone never charges for something if you dont use it and the only thing to do is cut of internet access to my phone... I asked if this has ever happened before and then she pretended she couldnt hear me and that something was wrong with the phone. she kept on saying "hello, hello are you there. I had to hang up. she called me back on my cellphone but I forgot to ask her the question again.. any thoughts. thanks

i have been with vodafone less than 3 weeks and my experience is: HELL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY ENTIRE LIFE. 45 CALL WAITING. VODASUCKS

i was 35 weeks pregnant when my waters suddenly broke. after rushing straight up to the hospital, i couldn't call anyone because of my service. i could send a text message if i held the phone as high as i could towards the roof, but because i couldn't explain my situation properly, sadly the baby's father didn't make it to the hospital in time.
i was in the hospital for amost three weeks with my premmie son and i could only send text messages if i raised my arms as high as i could. i very rarely could make a call. i blame vodafone for alot of my distress at the time of my sons birth.

I doesnt work in my house. And I live in the middle of Ipswich. Urgh has been the case for a year and I still have another year to go in my contract.

just migrated from 3 to vodafone just 3 weeks ago and i regret it. vodafone is the worst provider i have ever experienced. activation sim card takes 5 days, account balance error, not reflecting real usage, always takes 40 minutes for customer service to answer my call and when they do they said to me they will get back to me in 2 minutes but never did. my account balance still in error and vodafone offered me no solution. thank good it's only 12 months contract. i am impatiently counting the days, i cant wait for this contract to end so that i can terminate it

Have Vodafone mobile phone, i dont get any signal when im at work, i have to go outside switch off the phone then turn it back on. I get voice mail msgs 5 days after people left the msgs, sometimes people call my mobile and goes to voice mail straight away. just get the voice mail msg, I have been with vodaphone for one year and its been always like that. Internet service its really poor, always takes ages to load a website.

I have lost business because people leave voice mail i never get them or get them days weeks later the client assumes I dont want or dont need there business. every call i make drops out i rely on the internet for work yet i cant get it anywhere i am disgusted in them and forget about getting it fixed you can never get through to the call centre.

had vodaphone broadband for laptop 2 years and 6 months. when i first got it web site said it was available here. had to sit down the back yard to use and it was only on dial up speed. Tried to ring vadaphone could never get through and if i did, they kept moving me to next person until the phone would just hang up. when I could talk to some one they would say ring back tomorrow they couldnt help.then I just gave up and waited for plan to finish I thought they would ring and renew contract then I would cancell, but no. It took me 3 days to cancell the contract even though it was over, i even went into the lacal vodaphone store they couldnt and wouldn't help.I also have a phone that drops out and i get mulimedia messages the next day from when they are sent.i cant talk on the phone in the house when i rang vodaphone and finilly got through they said it was my phone that was the problem, it wasnt. just waiting for my contract to be up and i am going to telstra. I will have to start ringing a month before so it will be finished on the due date.(dont like telstra either but probally the best of the two, least you do get what you pay for)

I have only been with Vodafone for 2 months and I have had very unstable reception, numerous call drop-outs and very slow data speed. My phone is constently searching for network even in major shopping centres, not to mention using internet. I felt being lied to that Vodafone representitive told me that Vodafone provides much better reception coverage than 3 network, which now is obviously not the truth as I was an old 3 customer for years. Let's not even compare Vodafone's coverage with Telstra and Optus. I have hardly any reception when in the underground car parks and Brisbane ICB tunnel. I could not believe a very simple international MMS that can be achieved with any other major network provider canNOT be achieved with Vodafone!?!?!? When ringing Vodafone customer service hotline, the service is the worst that I have ever experienced. I had to wait for an average of 35min to 45min to get through and no one seems know what kind of MMS service they can provide. My call was hung up numerous time or being asked to call back later. My call was transferred between different departments and all they can tell me was that I can send MMS but Vodafone cannot guarantee the person I send MMS to can receive it; and if someone is to send MMS to me, Vodafone cannot guarantee I will receive it, but the cost will be charged - what kind of answer is that!?!?!?

many problems with reception. unable to receive signals at most places i go to about town. eg work and most friends homes...the doctors, other buildings etc. constantly receive insufficient funds texts when i have credit. and trying to contact them - sitting on hold for hours when the answer machine says it will be twenty min queue, no one actually answers at all. after four hours i hung up - grrrr vodafone!

Rural coverage pathetic. Somehow I've remained with them for 5 years but it may be time for a change soon. 0 or 1 bar most of the time and never above 3 bars. Grrr

It has all heppen to me......Vodafail i have been with for maybe 8 years same number.They convinced me to go on a plan from pre-paid i was only using $49pre-paid per month some months i couldnt even use it all. Once on a plan my largest bill without making any more calls was neary 650.00 for the month when contacting Vodafail i was told that oh the call connection is more the per min rate is more all things they never told me when some random contracting company Vodafail shop which Vodafail dont own told me i had to contact Vodafail to complain. Well god dam Vodafail didnt put me on the contract some random company did and they dont give a rats once they have signed you up. IM TELLING ALL OF YOU TO GO INTO THE SHOPS COMPLAIN AND IF THEY TELL YOU TO CALL VODAFAIL SAY YOU SIGNED ME UP YOU FIX IT NOW OR I WONT LEAVE!!!!!!!
By doing this my contract was cancelled....I have had days when i send a single text and it sends it over five times when ive not sent it more than once i recieved messages back from friends saying ok ok i got it ok!!! This used my credit and i want it back! Also calls that seem to drop out Voda to Voda after 20 mins or so this is a very common one i gues Vodafail wants us to call back again and again and pay the reconnection fee.... AS for Lara we cant talk to anyone Lara now forces us to listen to advertising when we are trying to call for customer service or recharge i have a life and am sick of Lara using it up without my consent get rid of her and the dam call centre in some foriegn country i would like to talk to someone that has been primmed to fake the Aussie lingo and pretend they are around the corner what ever happen to the truth. Vodafail tell us the truth and we may not have gotten thhis angry.And i have a computer i dont want part of my phone credit taken in downloads i dont use my phone to surf or go on the net i want full phone credit avaliable again as there is now no pre-paid wihout it!I hope this can make a difference cause i aint listening to the lip service BS that Vodafail CEO or other corp gooses are saying cause i have had these issues ever since starting with them it aint new Vodafail stop lieing you have always provided the same bad service from the beginning....Ash

No signal in Buderim on the sunshine coast !!!have to stand in the middle of the road to get 3 bars,sometimes get texts 2 days later

Living just north of Caboolture, QLD. 5 minutes down the road I'll have 4-5 bars of reception, when I'm at home I get no service whatsoever. I have to stand outside and wave my phone in the air like an idiot just to get a couple of bars. My lack of reception means I end up missing phone calls and I get text messages a day after they are sent. I've been with Vodafail for almost 2 years and I can't believe they are entitled to bill me for such shitty service.

I am a 3 customer and after years being with the company, it has gone from bad, to worse... I upgraded my LG handset to an LG Viewty and immediatly noticed the difference in coverage, calls dropping and the Internet working less than half of the time, in places it previously had worked. I contacted 3 to complain and let them know how bad the new phone was. I went to the store and they could not exchange as they were out of stock.. After being on the phone for hours the service I got was horrible. I never returned my phone in the end (they made the experience so bad I just put up with it). I have since upgraded again with a new phone number so now have 2x $29 caps and the new Iphone4, and have to say the Internet on there is still dropping out (SICK OF READING 'COULD NOT ACTIVATE CELLULAR NETWORK!!!) In my time I have spent countless hours on the phone always falling on deaf ears, I once spent an HOUR AND HALF on hold waiting to get through to an operator!! I even had a sleep while waiting with the phone resting on my ear!! SICK OF EVERYTIME I CALL THE MESSAGE AT THE START- 'DUE TO THE RELEASE OF THE NEW IPHONE4 WE ARE EXPERIENCING A LARGE CALL VOLUME AND DELAYED WAITS MAY OCCUR!!!) well that message has been on the system for over 6 months now, just hire more f*#kn people!! Everytime a credit is arranged for my account, it never EVER happens, after it has been promised to me, so then I need to explain everything again and why I was receiving a credit and makes me feel like a liar.. I could go on all day and into the night about the problems I have had, most of all the coverage is horrible!! I work in home consultations in a new job, and while my boss was on the phone to my customer closing a deal, the phone dropped out 3 times, which im sure helped lead to the sale falling through (thats $1000 commission less in my pocket!!! THANKS FOR NOTHING 3!!!! (save the paper weight I carry around everyday!!) Jacob B

on hold to CUSTOMER CARE for 1 half hours so I used my home phone aswell and got put through straight away and was told in the end i could never be on hold for that long by the operator ..go figure my vodafone mobile says different also bought a new vodafone phone touch screen and it wont play vodafone live games or music according to vodafone it all my fault so over them now i have wasted so much money with this company

I have literally not reception with my mobile broadband. I can only get reception outside on my balcony or in my bedroom late at night.

i trust again them, because they told me the coverage is better now with 3,lie is terrible,lost opportunity for job because call drop,argument couple time with my husband because of the drop call. my familly from oversea was in australia and use my kids phone. i was so corried for them every time my call failled. customer service are anoying with her bloody LARA, and u can't hear her b3ecause the call drop again. so you need to try again and loose time-

I have had endless problems with lack of reception and unexplained bills, I had a $29 cap plan, my fist bill was over $200.00. I rang voda phone and they could not tell me why my bill was so high. Voda phone has how cut off my service with them.

i have been hung up on countless times, transfered to multiple departments that dont help me out... Where i live i should not have a problem but with my internet and mobile service it drops out all threw out my house :/ so i need to find certain areas like {one corner of my bed or in the garage} Plus even when im out my service drops out but says its still connected?????? but yet im still to find answers??? i went into the vodafone shop and what do they tell me "oh sorry we arnt qualified to help with that u need to ring tech support. like wtf im over it hey and im ready to bang heads with these useless incompetant wankers.

Seems that all my phone bills escalate.. forced to continually reevaluate and increase my monthly plan to accomodate vodaphone/3's incompetence.. Terrible problems when I was with 3 imagine my devastation when I learnt through my experience soonafter that my new phone company was one in the same VODAPHONE!! Now I'm caught between a rock and a hard place; having to wait for this stupid bloody contract to terminate

I was with Vodafone, but the problem I had was with Lara VRS as even talking clearly didn't work.

But why did CEO say sorry AFTER the problems was mentioned in the media, why didn't Vodafone sort the problem before it came to this?

And maybe there should be class action against all Phone Companies, as they are just as bad as Vodafone for example Virgin, after talking to different sections and many in a overseas call centre, the problem was not fixed.

had vodafone for 4 years now, and without being silly i have to say there reception is dumb! i might as well stand on a hill and yell to my friends , because i can honestly get zero reception all the time , seriously , ok so to make a call or send a txt i have to go stand in the far corner of my kitchen holding my phone up toward the window, ive had missed calls from employers , dropped calls from potential employers , girlfriends , the amount of times ive heard,,"why do u allways hang up on me?" , or why do u never answer ur phone? , etc, rediculous! vodafone suck!!!!

I joined Vodafone as I was fed up with Optus and was advised that the coverage was impecable. Six weeks in and all I have been offered is disappointment. Mid phone conversation it hangs up, and then takes the phone longer than normal to reset. I have almost given up on bothering using my phone, which means I am wasting my money and fear that if I am put in a situation I will not be able to make a call that could be life saving. I should have gone to Telstra like I initially was going to do. Regret !!!

I pay $49 per month for mobile broadband. During a good week I am able to access my yahoo mail 3 times a week. When I do manage to access yahoo, I am not able to open and read my emails. While restarting and struggling to do so or to simply do some internet surfing, the reception simply cuts out and I am disconnected just to find myself starting all over again. I am not able to skype with my family and friends in Europe because the broadband reception is too poor. I have to go to a friend to skype from her computer. I also have the $49 phone deal so it is not as if I am utilising their cheapest plans either. These have been consistent issues since I got my internet and have tried in vain to find some logical explanation and compensation - always just the response by way of an apology. Something drastic needs to be done, and soon. I also have a small online business which is almost non existent due to the lack of efficient and trustworthy internet connection.

Cannot get reception even though both my parents and sister, who are with telstra and optus, have reception in the same area. Phonecalls randomly dropout as well as reception. Tried contacting them via web and had a response saying that it will be investigated. Had a few calls, some of which I couldn't answer due to reception, and was ultimately told that there was nothing they could do for me.

It takes hours to ge through tho the call centre and then they cant resolve the issue. They put you on hold and the call drops out. Pathetic!

I recently bot vodafone conectoin with $59 cap...eveytime I browse internet on my phone I am charged for it though I have 2gigs of internet quota included in my plan....moreover sometimes data connection will freeze....

Then when you have to call to get a problem fix, your on hold for hours and then when someone finally answers, they end up disconnected you. This has happend many times

Recently got conned into going on Three (who i believe is on the Vodaphone network) and from the minute i went from Optus to Three, i've had 0 reception in my house or anywhere else i go (funnily enough, you get perfect reception under the Brisbane river in the Clem7 -_- and constantly slow or shit internet.

Fucking fail.

Sick to death of not receiving txt messages when my frends and family have sent them. Not only that reception is so poor, seriously thinking about changing networks.

I have a pocket wifi modem which I have had for about two months, worked ok in Adelaide but absolute crap in Cairns. It says I am connected to the internet but I am unable to get on. What a joke!!! Have been able to reach customer service and they told me to take it to a Vodafone shop and see if I can get connection at the shop. Well of course it works there its in the CBD! Go outside of the CBD and it's just useless. The rare times that I manage to get a connection it's that slow and eventually will just hang there and drop out. I have 5 gig sitting there which I can't use. To my displeasure I have had to go to Bigpond to get the internet as we don't have access to a phone line. Come on Vodafone get your act together.

ive been trying too get a hold of customer care for 3 months... ive even tried a number ive found on a forum were it was surpose too be someone in sydney..which too my surprise was disconnected... my friends cant even contact me using my mobile phone ..id get better reception from a cup joined to a piece of string

My network fails more consistently than it works. I reset the network up to 3 times a day, otherwise the sms' don't go through and calls can't be made or received. When I called vodaphone they blamed it on the phone, so I sent the phone in for repairs. It took 2 weeks for them to look at my phone (which I paid for bc Im on a contract) and nothing was found to be wrong with the phone. It's vodaphone. Vodaphone's crap. I'd be better off using telepathy as that works more often than vodaphone.