Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new
complaints. We think you will find more joy in posting on any one of
these fine product / brand review sites.
You can also post directly on the Vodafone community forums.
You can also post directly on the Vodafone community forums.
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Other People's Pain
Locations
| Everywhere (19206) | ACT (1140) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
Topics
3932 Someone from VIC thinks vodafone is at 27 Dec 2010 04:55:22 PM
I have several of the issues mentioned re drop outs and late sms but I have also, up until recently had my phone turning on then off. I was told to send it to the manufacturer for repair however, strangly, this only happened at my house and to my wifes phone also. Anyone would know two phones side by side doing this similtanously was not going to be an individual phone failure issue. After all, they both worked fine every where else. Also when I purchased these phones I was told by 3 (Vodaphone)that outside the capital cities they roamed onto and shared the Telstra network. However whilst travelling in Aust. recently I was unable to get coverage in some towns and when I rang to enquire they told me they had no coverage in this towns. Begs the question, whose network do they use in the country and it is Telsrta, is it selective?
3929 Someone from VIC thinks vodafone is massive fail at 27 Dec 2010 04:55:02 PM
I was sitting at work the other day and got a voicemail msg what my phone didnt even ring, sent an sms to my sister and she got it several hours later, I cannot even roam while camping when my sister can get service on other networks. I get crappy reception at home and I am in a large town!
3918 Someone from VIC thinks vodafone is most of the time at 27 Dec 2010 04:53:00 PM
im in frankston vic it has poor reception most of the time.When Iget a call I have to run around to get reception
3917 Someone from VIC thinks vodafone is at 27 Dec 2010 04:52:58 PM
i have been with vodafone for years and have started working all over country victoria and the coverage is non existent in many places, also lately i have been on the phone when it suddenly disconnects me and a message comes up saying the network is busy
3906 Someone from VIC thinks vodafone is massive fail at 27 Dec 2010 04:52:12 PM
My wife and i were with 3 without many hassles free calls to one another great reception in most places, thought we up date our phones to be made to jump over to vodaphone the two phones are ok , but we are in the middle of a perfect coverage area they tell us at home , but my wife and i have zero reception at home so no free calls to one another, and very hard to contact the outside world, so our home phone bill has gone up, pathetic service would not join them again, and want to get out of our contract asap, does anyone think it's possible?
3901 Someone from VIC thinks vodafone is Worst Network EVER at 27 Dec 2010 04:51:40 PM
I was a vodafone customer for about 3 years, i moved from Victoria to Jindabyne in NSW, which is at the base of Mt Perisher, as i was moving my contract was up i went into vodafone to talk about reception in the area i was moving to.
I was assured i would have great reception, was told broadband 3G coverage was avaliable, so i renewed my contract and moved.
When i arrived in Jindabyne i had no reception AT ALL. I then entered into an argument with Vodafone over this issue and they told me they have a tower in Jindabyne and it's not possible for me to have no reception. They sent me new sim cards, i drove 2 hrs to canberra to replace the handset but nothing!
The only way i got reception was to drive to the highest point in town and i would ger 3 bars.
It got to the point where i moved into an appartment at the top of the hill so i could always recieve calls and txt.
This went on for over 12 months and not once did Vodafone admit there was a problem and they told me noone else in the area had ever complained.. i found out of the local technician that vodafone had been trying to repair their tower for the last 18 months but with no success!
Eventually i went to the telephone ombudsum (can't spell that) and filed a complaint, when i called and told them my issue and who it was with, they said they weren't suprised and have had this with Vodafone a lot!
They cancelled my contract with no charge and i am now on Telstra. It was the most frustrating experience of my life, in the end i suppose you get what you pay for... but with vodafone i was paying and not getting!
WORST NETWORK EVER!! Stop spending money on marketing and spend it on fixing your product!
I was assured i would have great reception, was told broadband 3G coverage was avaliable, so i renewed my contract and moved.
When i arrived in Jindabyne i had no reception AT ALL. I then entered into an argument with Vodafone over this issue and they told me they have a tower in Jindabyne and it's not possible for me to have no reception. They sent me new sim cards, i drove 2 hrs to canberra to replace the handset but nothing!
The only way i got reception was to drive to the highest point in town and i would ger 3 bars.
It got to the point where i moved into an appartment at the top of the hill so i could always recieve calls and txt.
This went on for over 12 months and not once did Vodafone admit there was a problem and they told me noone else in the area had ever complained.. i found out of the local technician that vodafone had been trying to repair their tower for the last 18 months but with no success!
Eventually i went to the telephone ombudsum (can't spell that) and filed a complaint, when i called and told them my issue and who it was with, they said they weren't suprised and have had this with Vodafone a lot!
They cancelled my contract with no charge and i am now on Telstra. It was the most frustrating experience of my life, in the end i suppose you get what you pay for... but with vodafone i was paying and not getting!
WORST NETWORK EVER!! Stop spending money on marketing and spend it on fixing your product!
3898 Someone from VIC thinks vodafone is bad at 27 Dec 2010 04:51:18 PM
vodafone coverage in my area Koroit 3282 is terrible can only use phone in my bedroom or out the front of house
27 Dec 2010 05:16:15 PM: Have the same issue in Berwick 3806.
http://www.piperalderman.com.au/vf/
Vodafone Class Action - Piper Alderman
http://www.piperalderman.com.au/vf/
Vodafone Class Action - Piper Alderman
3883 Someone from VIC thinks vodafone is at 27 Dec 2010 04:49:10 PM
NO customer service
No support
can NEVER get through on the customer support number
NO customer service by the people in the stores
DO NOT trust the network to receive calls OR to make them
Calls drop out for no reason
supposed to be UNLIMITED calls and text on $79 YET bills are always over $160 and NO help from the stores!!!
Soon as my contract is over Im out of there andive been a customer for 12 years!!!!!
no reasonable explanation as to why there are all theses issues!!!!!
GGOD-BYE AND GOOD RIDDANCE
No support
can NEVER get through on the customer support number
NO customer service by the people in the stores
DO NOT trust the network to receive calls OR to make them
Calls drop out for no reason
supposed to be UNLIMITED calls and text on $79 YET bills are always over $160 and NO help from the stores!!!
Soon as my contract is over Im out of there andive been a customer for 12 years!!!!!
no reasonable explanation as to why there are all theses issues!!!!!
GGOD-BYE AND GOOD RIDDANCE
3881 Someone from VIC thinks vodafone is Massive at 27 Dec 2010 04:48:58 PM
Unwanted SMS advertising and repetative advertising to make their coffers bigger.
I hate their slow voice mail service charging me per second to listen to their
slow messaging service.
I hate their slow voice mail service charging me per second to listen to their
slow messaging service.
3879 Someone from VIC thinks vodafone is Totally useless at 27 Dec 2010 04:48:45 PM
Trying to download using vodaphone is like watching paint dry you know it will eventually dry but when? I will be only to glad to sign up for any class action that maybe launched.
27 Dec 2010 05:11:38 PM: http://www.piperalderman.com.au/vf/
Vodafone Class Action - Piper Alderman
Vodafone Class Action - Piper Alderman
3871 Someone from VIC thinks vodafone is at 27 Dec 2010 04:47:42 PM
We stayed at the Hyatt on the park ( business for 6 months) Hyatt on the park is directly opposite Parliament House and at the very top of Burke Street!! (I don't know if you could get any more central other than the GPO)
NO coverage!! - Yet I bought the service from Vodaphone less than a 2 minute walk away! Go figure.
Vodaphone did not want to help in solving the matter and simply kept feeding me B.S. that they had a new tower being built that would solve the problem next month, then the next, then the next and so on.................
NO coverage!! - Yet I bought the service from Vodaphone less than a 2 minute walk away! Go figure.
Vodaphone did not want to help in solving the matter and simply kept feeding me B.S. that they had a new tower being built that would solve the problem next month, then the next, then the next and so on.................
3857 Someone from VIC thinks vodafone is BIG TIME at 27 Dec 2010 04:46:45 PM
low reception, bad customer sevice, 2hours to talk to someone on a weekday,
3855 Someone from VIC thinks vodafone is at 27 Dec 2010 04:46:40 PM
Trying to Get my Blackberry Storm fixed/replaced. Vodafone tells me nothing is wrong with the phone. but clearly there is. i call the company only to be place on hold for hours on end, when i do get through the operators hang up or give me false information. in melbourne its sometimes hard to get reception. we sign up for contracts but its a 2 way street. Vodafone are in a binding contract with us to provide a service. when i try to cancel my plan i am told i have to pay in excess of $1000 to break the contract. Optus is a far better Telco. at least they treat you like a person.
3847 Someone from VIC thinks vodafone is terrible at 27 Dec 2010 04:46:01 PM
6 years Ive been with them & every year it gets worse. Bad or no reception at all,photos sent dont reach me. Been wanting to change for awhile now.
3834 Someone from VIC thinks vodafone is Very at 27 Dec 2010 04:44:38 PM
When I joined Vodafone more years ago than I can remember part of the service they provided was the ability to send text messages over their website. At least two years when logging into www.vodafone.com.au as a customer one still sees the link "Send a TXT online". When selecting this link the page that comes up has the message: "Sorry, this function is currently unavailable. Please visit us again shortly". As I said, this was at least two years ago, which makes a mockery of their statement "Please visit us again SHORTLY". pkdancer.
3828 Someone from VIC thinks vodafone is at 27 Dec 2010 04:44:16 PM
Where do I start?? I have been a Vodafone customer for 10 years. I am now wondering why I have put up with the crummy service they NOW provide. Extremely poor coverage, I have complained about this many times and I just get excuses. Since the customer service has been moved overseas the level of service has hit rock bottom. I've had the worst service ever from vodafone in the last month, yet I am still waiting for my complaint letter to be read and actioned by a real person and not by an automated email response. The last off shore customer service man I spoke to continually said sorry to me and to give Vodafone a couple of weeks/months to sort out the issues. I'm sorry to YOU Vodafone but I have been waiting for years to sort out your crap. I regret signing up with them for another 2 years! I will gladly tell my pain with Vodafone to anyone that can try and bring them back down to earth and improve their services.
3824 Someone from VIC thinks vodafone is PATHETIC at 27 Dec 2010 04:43:59 PM
Why do australians put up with such poor service and performance I only get speeds ranging from 160kbps to 4mbps this is slower than snail pace compared to european broadband this is absolutely a bloody rip off.
Tony
Tony
3816 Someone from VIC thinks vodafone is at 27 Dec 2010 04:43:23 PM
We were with 3 and had good cover on the surf coast in vic.But when we went to renew our phone plans we were talked into going with vodaphone which we have found very poor. The phone keeps droping out all the time unless i"m in melb, and even some calls go straight to phone bank.Overall we should have stayed with 3 moblie where we were happy.
3811 Someone from VIC thinks vodafone is Irrevocable at 27 Dec 2010 04:42:59 PM
Used Vodafone 3 since 2006. Since 2008, Vodafone 3 service in Melbourne has been atrocious. Unable to complete any call with a duration longer than 5 minutes. The network would always reset calls crossing the "Hour". I have bills showing multiple cases of repeated flag fall to same receiving number.
Both my wife (used a Vodafone Blackberry for business) and I left at the end of our our contracts, and will never use Vodafone again.
Both my wife (used a Vodafone Blackberry for business) and I left at the end of our our contracts, and will never use Vodafone again.
3810 Someone from VIC thinks vodafone is very at 27 Dec 2010 04:42:56 PM
I have been a Vodafone customer for the last 6 months,and all i have is trouble with reception,cuts out while talking,problems with internet,like unavilable service or given warnings that i am not connected to internet. Customer service is non existant,last time i called i was put on hold for 1hr45min and hangup without even speaking to anyone.If it was't for the contract, i would change now.
3808 Someone from VIC thinks vodafone is Get with the times VF at 27 Dec 2010 04:42:39 PM
Why does VF employed a french person with a very strong accent that you have to hang the phone up in frustration becoz you cannot understand her AT ALL? VF I do not want to see Michael Clarkes dongle or your BS adverts so please refrain from doing so before I throw a brick at my crappy phone and internet.
3806 Someone from VIC thinks vodafone is Very fail at 27 Dec 2010 04:42:27 PM
I was a 15 year customer of Vodafone and was, up until the last few years, a happy customer. Then they started by forcing me to accept emailed bills (I need Hardcopy bills for tax purposes) which meant they shifted a small but not inconsiderable cost upon me. Then I started to notice an increase in dropped calls, poor reception, and delayed delivery of SMS and voicemails. Needless to say I paid my way out of my latest contract and moved to Telstra. Telstra have been fantastic: cheaper, far far better coverage, and immediate delivery of voicemails. I won't be returning to Vodafone, and intend to transfer my wife's mobile over to Telstra ASAP.
3801 Someone from VIC thinks vodafone is Coverage what coverage???? at 27 Dec 2010 04:42:07 PM
I have vodafone mobile internet, I am lucky when I can conect to get coverage that is only poor, most of the time it is very poor (this is vodafones own classification of coverage). Coverage so weak it won't even bring up google homepage.....And I though dial up was bad! WONT BE RENEWING CONTRACT!
3800 Someone from VIC thinks vodafone is responsible for Vodafone Ashes Series at 27 Dec 2010 04:42:01 PM
Lets blame VF for Australia's dismal effort in the Vodafone sponsored Ashes Series...
3794 Someone from VIC thinks vodafone is Absolute ****, ****, fill in the blanks yourself at 27 Dec 2010 04:41:18 PM
My wife signed up with Crazy Johns, who use the Vodafone network, in Feb 2010 and has complained several times about the service to no avail, and still has 14 months to go on her contract. The coverage in the Geelong area is, according to the Vodafone map, 100%, but when we visit our Daughter in Lara she has to go outside and stand in the road to get coverage, and even then it's intermittent. Try one of the shopping centres and all she can get is Emergency numbers - what a joke. It's about time we started to fight back at these telco's over their so called 'Great Service', maybe not through a class action, but through a mass court apparance if we all refuse to pay the bills.
More constant publicity is required through all forms of the media until these jerks get their collective acts together.
More constant publicity is required through all forms of the media until these jerks get their collective acts together.
3788 Someone from VIC thinks vodafone is Shocking at 27 Dec 2010 04:40:53 PM
We are in Narre Warren South and were promised broadband reception.
we got squat and were even charged for internet usage as we were outside their zone.
I have canccelled my suscrition and moved to Optus. Three and voadphone deserve each other.
I am so pissed with them
we got squat and were even charged for internet usage as we were outside their zone.
I have canccelled my suscrition and moved to Optus. Three and voadphone deserve each other.
I am so pissed with them
27 Dec 2010 05:17:06 PM: Have the same issue in Berwick 3806 http://www.piperalderman.com.au/vf/
Vodafone Class Action - Piper Alderman
Vodafone Class Action - Piper Alderman
12 Jan 2011 08:03:53 PM: Hi -Piper Alderman
RE:Vodaphone Class Action
Dear Sir/Madam
Thankfully i found your firm ,i would like to be part of the class action.
i have been having serious problems with vodaphone we are in Port Macquarie have terrible reception on the mobile phone (PERSONAL DETAILS REMOVED)
we were promissed coverage which failed and has caused embarresment and loss of business.
most times frustated to the point of anger constantly line dropping out whilst conversing with local& international clients.
in as well to our frustration with Vodaphone with the service they provide.
now there is a major breach of the companies privacy obligations and "unbelievably slack security"
"negligence exposing my family to criminal activity "
Vodaphone staff doing "favours " to criminals to access my details .
Its scary stuff why its in the wrong hands!
Vodaphone has breached The Privacy Act.
Its a gross breach of privacy almost negligent exposure to criminal activity !
our private details accessed on the internet'we are surprised how easily the database could be opened.
"who we contact"
"my date of birth"
My entire call list everyone i had been ringing or even text and the time i spent on the phone is visable !
personal details from vodaphone database.Name ,home address drivers licence ;credit card details. "Unbelievable"
Serious lapse in security by this rogue mobile phone giant.
Now my personal details ,are accessible from any computer globally.
i cant get on to vodaphone as i ring when i have coverage wait for 30 -45 minutes get frustrated and hang up.
its difficult to go to another carrier why i cant transfer the number as its under contract.
they are collecting money from my bank account for services i cant get full benefit.
it appears to me they Vodaphone are collecting money by misleading me and by deception .
i am extremelly pissed of with Vodaphone misleading me into signing a contract with them.
My email was tampered with by some criminal !
our home has had unscrupoulus criminals intimade my family for money!
Kindly respond to this email at (PERSONAL DETAILS REMOVED)
Thanking you in advance
RE:Vodaphone Class Action
Dear Sir/Madam
Thankfully i found your firm ,i would like to be part of the class action.
i have been having serious problems with vodaphone we are in Port Macquarie have terrible reception on the mobile phone (PERSONAL DETAILS REMOVED)
we were promissed coverage which failed and has caused embarresment and loss of business.
most times frustated to the point of anger constantly line dropping out whilst conversing with local& international clients.
in as well to our frustration with Vodaphone with the service they provide.
now there is a major breach of the companies privacy obligations and "unbelievably slack security"
"negligence exposing my family to criminal activity "
Vodaphone staff doing "favours " to criminals to access my details .
Its scary stuff why its in the wrong hands!
Vodaphone has breached The Privacy Act.
Its a gross breach of privacy almost negligent exposure to criminal activity !
our private details accessed on the internet'we are surprised how easily the database could be opened.
"who we contact"
"my date of birth"
My entire call list everyone i had been ringing or even text and the time i spent on the phone is visable !
personal details from vodaphone database.Name ,home address drivers licence ;credit card details. "Unbelievable"
Serious lapse in security by this rogue mobile phone giant.
Now my personal details ,are accessible from any computer globally.
i cant get on to vodaphone as i ring when i have coverage wait for 30 -45 minutes get frustrated and hang up.
its difficult to go to another carrier why i cant transfer the number as its under contract.
they are collecting money from my bank account for services i cant get full benefit.
it appears to me they Vodaphone are collecting money by misleading me and by deception .
i am extremelly pissed of with Vodaphone misleading me into signing a contract with them.
My email was tampered with by some criminal !
our home has had unscrupoulus criminals intimade my family for money!
Kindly respond to this email at (PERSONAL DETAILS REMOVED)
Thanking you in advance
12 Jan 2011 08:11:55 PM: Hi @10:03:53 PM,
We've had to remove your personal details from your reply because this is a public forum. It sounds like your message should probably be sent to Piper Alderman themselves. All the best and we hope your situation improves.
Vodafail.com Team
We've had to remove your personal details from your reply because this is a public forum. It sounds like your message should probably be sent to Piper Alderman themselves. All the best and we hope your situation improves.
Vodafail.com Team
3786 Someone from VIC thinks vodafone is PATHETIC at 27 Dec 2010 04:40:48 PM
I can only get download speeds ranging from 160kbps up to 4mbps and compared to european broadband this is absolutely pathetic what a shame australians suufer this type of service and performance.
Tony
Tony
3783 Someone from VIC thinks vodafone is Sick of speaking to MUMBAI at 27 Dec 2010 04:40:29 PM
Have had numerous problems, stemming from call reception problems, drop outs, broadband and internet connections, multiple billing, incorrect billing, dealing with that horro of a voice recognition menu option "LARA" who not only doesn't recognise simple english, doesn't offer options that you need, and drops-out mid-call, then the 40min + wait to speak to some moron in Mumbai or wherever (always Inidian accent) who always says problems are due to some "software" upgrade and "really sorry but nothing I can do about it"...bu115h!t...sick to f'ing death of it. If they are consistently doing software upgrades, perhaps they should spend sometime getting it right before implementing and having to continually fix! The website is just as bad...MyVodasuck would be a better name. I am tearing what little of my hairy I have left waiting for my contract to expire so I can go elsewhere. Oh, almost forgot to mention how crap their shop staff actually are when you try and see them in person...even less helpful than foreign call-centres. YOU SUCK EVERY WAY POSSIBLE Vodafone!!!! ARRrrrrrgggghhhhhh!
3775 Someone from VIC thinks vodafone is phone plans that dont work at 27 Dec 2010 04:39:57 PM
i am in a situation where i have put myself on the highest plan and i am paying top dollar by 2 phones a month sometimes 1 thousand dollars a month and i can not get any service when i call i have to wait an hour for someone to pick up and no offence please but you can not understand the person on the other end plus the call drops in and out. my phone was playing up and i have 4 month left on renewing my contract and i called them and with all the money i spend with them and i have been with them for years they still wanted me to pay out 1 more month to get a new phone please all i want is good service any provider out there who can please reply i need help voda is not helping pls someone their cap plans are fake and i need a real phone company.
3772 Someone from VIC thinks vodafone is Terrible at 27 Dec 2010 04:39:54 PM
Have been with Vodafone for over 6 years, Two months ago, upgraded to a new smart phone , its totally useless . Im an Emergency Service Volunteer and rely on mobile phone coverage,I live in Warrandyte. I am now in a contract that Crazy Johns [Vodafone] wont let me out of. I have never complained before the last two months.I have been a loyal customer to Vodafone. Now, I owe over $1000.oo for NOTHING !All I get now is DROPOUTS after DROPOUTS that have doubled my phone bill. JB, North Warrandyte.
3769 Someone from VIC thinks vodafone is service at 27 Dec 2010 04:39:29 PM
3763 Someone from VIC thinks vodafone is at 27 Dec 2010 04:38:19 PM
3762 Someone from VIC thinks vodafone is CRAP at 27 Dec 2010 04:38:08 PM
The worst thing I every did was join up to Vodafone. Every bill I have received in the last 24 months was incorrect. Every month I was on the phone for 2 hours thryingh try to sort out their mess. Back in April Vodafone charged me $4,150.00. All these calls were made overseas even though that I was in the country (& not overseas). I offered to show them my passport to prove that i was not overseas at the time the calls were made. They did not seem interested in seeing my passport & advised that i need to pay the bill or they would cut me off. I am still trying to sort this mess out with them. I have never been with a phone company who does not give a SHIT about their customers.
When i rang up to complain about the phone (& internent) service droping out -
they claimed that I just had to deal with it & hung up..
I finally changed my phone & internet to Telstra who have been fantastic.
When i rang up to complain about the phone (& internent) service droping out -
they claimed that I just had to deal with it & hung up..
I finally changed my phone & internet to Telstra who have been fantastic.
27 Dec 2010 04:40:22 PM: Might pay to get in touch with the ombudsman, they've always got results for me! In fact the last time I got in contact with them, it resulted in a full refund and credit for the next 3 months :)
27 Dec 2010 05:18:50 PM: http://www.piperalderman.com.au/vf/
Vodafone Class Action - Piper Alderman
Vodafone Class Action - Piper Alderman
3760 Someone from VIC thinks vodafone is epic at 27 Dec 2010 04:37:54 PM
very rarely am i able to get 3G coverage for internet but thats about it..
3758 Someone from VIC thinks vodafone is Massive Fail! at 27 Dec 2010 04:37:40 PM
My wife and I only recently finished our 24 month contract with Vodafone which was the WORST experience we have had with ANY carrier ever! The problems started when we decided to get Vodafone Mobile Broadband, I use the term Broadband loosely! Sitting at home in Suburbia (14ks out of CBD) for the first Month of our contract we could NOT even get the thing to connect to the network? 20+ Calls of frustration insued, Vodafone REFUSED to cancel our contract even though we were not getting ANY service that is meant to be supplied in our agreement that we both signed! It went around in circles, the customer centre could not authorise anything to be done, so they put us through to the head office and they refused to do anything either! Over and over again we got the same answers, 'we are looking into it it appears to be a problem in your area' 'we are sorry but it is Telstra slowing things down' bla bla, how can it take a month to fix a service issue for an area?
When it DID finally work it would cuttout, dropout and speeds were pathetic! I used to take my laptop into work and from the middle of the CBD in Melbourne I could not get it to connect to the internet half of the time then when it did it would dropout or slow down! When I complained to Vodafone about this they said it must be my laptop.... ? ? ? How the hell can it be my laptop the software was installed off their disk? Or I was told that I must be too far away from a tower, I was in the middle of Collins St! Pass the buck back to the consumer?
Abosulte worst waste of space I have ever seen in a carrier we will NOT be making that mistake ever again and have warned family and friends away from them too!
When it DID finally work it would cuttout, dropout and speeds were pathetic! I used to take my laptop into work and from the middle of the CBD in Melbourne I could not get it to connect to the internet half of the time then when it did it would dropout or slow down! When I complained to Vodafone about this they said it must be my laptop.... ? ? ? How the hell can it be my laptop the software was installed off their disk? Or I was told that I must be too far away from a tower, I was in the middle of Collins St! Pass the buck back to the consumer?
Abosulte worst waste of space I have ever seen in a carrier we will NOT be making that mistake ever again and have warned family and friends away from them too!
3756 Someone from VIC thinks vodafone is at 27 Dec 2010 04:37:31 PM
27 Dec 2010 04:39:19 PM: 3 is not Vodafone and vice versa, networks are still separate. The merger only joined the upper echalons not the entire company.
3754 Someone from VIC thinks vodafone is at 27 Dec 2010 04:37:12 PM
there should be a page like this for the 3 network aswell!!!!
27 Dec 2010 04:38:44 PM: I agree! I'm on 3 and the network coverage is terrible! Someone told me that 3 and Vodaphone use the same lines, probably not true but 3 is poor.
3752 Someone from VIC thinks vodafone is fail as f*** at 27 Dec 2010 04:37:06 PM
I'm over geting SYS- TRANSACTION FAILED INSUFFICIENT FUNDS send to me via sms even when i have credit! not only that, the signal is ridiculous and changes about 20 times in a minute. VODAFONE YOU SUCK!
3751 Someone from VIC thinks vodafone is FAILED BIGTIME at 27 Dec 2010 04:37:03 PM
I live 12km west of Melbourne GPO and the reception issues is dreadful and atrocious.Now i regret ever leaving dial up connection since those speeds were like ADSL broadband compared to the snail speed im getting now from wireless slowband.Ring up Vodafone(Lara tells me how important my call is) only to get somebody in Egypt who keeps telling me that its the internet provider that is the issue.Under the main view,(vodafone internet connection)the upload and download speed meter hasnt moved for 18 minutes(on windy days).Good reception usually means poor speed and vice versa.Its a joke with Vodafone 3G,HSUPA and EDGE
27 Dec 2010 04:40:04 PM: posted by skippermiroslav@optusnet.com.au
3741 Someone from VIC thinks vodafone is at 27 Dec 2010 04:36:13 PM
3740 Someone from VIC thinks vodafone is Vodafone has no customer service at 27 Dec 2010 04:36:10 PM
Customer for 2 years, first twelve months excellent. For the past 12 months my payment even though they are often paid in cash and at PO they are not credited. Currently 4 months behind according to vodafone. Staff at Camberwell great have assisted to get payments credited ion the past but this time they are struggling and have been trying for over a week prior to Christmas. Vodafone India tell me to read out the receipt numbers, then tell me they won't credit them because I could be making them up. Phone goes straight to message bank. Phone cuts it self off when I go to Daylesford every 2 weeks. Often needs Vodafone assistance to get back on. Reception poor in many regional places. On my plan I am now being charged extra for Victorian calls outside Melbourne. $79 plan now $93
3736 Someone from VIC thinks vodafone is Below average service at 27 Dec 2010 04:35:33 PM
Right where I live is a "black spot" or "blank spot" for vodafone reception. I don't live in the middle of the nuga-wuga, I live in a Melbourne suburb ! The whole idea of having a mobile is privacy and flexibility. When I am in my room I cannot make or take any mobile calls, the reception drops out. When I do have a call I have to walk around constantly to try to keep the reception on tap. Even sending a text message can sometimes be a saga, where I have to watch the reception meter in the top left hand corner carefully before pressing "send". It's just as well I am not a big phone user, and I get by with my nokia/vodafone mobile. I don't plan to switch, but if my circumstances changed I would be forced to .
3735 Someone from VIC thinks vodafone is Bad Reception at 27 Dec 2010 04:35:30 PM
Reception has been very poor since recently, calls are breaking up and it's impossible to connect to the internet...
3729 Someone from VIC thinks vodafone is Terribad at 27 Dec 2010 04:34:26 PM
Often, when I make phone calls, I get an ear-splitting screech through my phone, that can only be the network.
If I actually get a call out, there's a good chance they aren't able to hear me.
On the off chance I get a good call, it drops out minutes in.
Plus whenever I call their "Customer Care" line, there's a wait time of >40 minutes.
I've been on hold with the "Customer Care" line for 1:30:00 once, halfway in my phones battery almost died, I plugged it into the charger, then at the 1:20:00 mark, the phone said it's battery was about to overheat!
If I actually get a call out, there's a good chance they aren't able to hear me.
On the off chance I get a good call, it drops out minutes in.
Plus whenever I call their "Customer Care" line, there's a wait time of >40 minutes.
I've been on hold with the "Customer Care" line for 1:30:00 once, halfway in my phones battery almost died, I plugged it into the charger, then at the 1:20:00 mark, the phone said it's battery was about to overheat!
3728 Someone from VIC thinks vodafone is Pitiful! at 27 Dec 2010 04:34:22 PM
I am sick of drop outs and no service, yet we live in Metropolitan Melbourne! I would understand if I lived in outback Australia but not here. Mobile Internet is a joke, we pay extra for an Internet Package yet most times service is Roaming so you get charged extra for Internet connections.I would like to be able to get out of my Contract without charges so I can go elsewhere.
3725 Someone from VIC thinks vodafone is Dastardly! at 27 Dec 2010 04:34:07 PM
I've had a dongle thingy for wireless internet with Vodafail for 2 years and constantly have little to zip reception. I'm about to start an online based Uni post grad course and am planning to get rid of 'em and use another provider with adsl2+. Dial up would be better than this! Don't get me started on my mobile coverage! How fail is Vodafone? EPIC FAIL!
3717 Someone from VIC thinks vodafone is mobile phone coverage at 27 Dec 2010 04:33:33 PM
I'm for ever having difficulty's in the coverage of my mobile phone. It's that bad that i have to return the calls using my land line. so many times i have rang vodafone explaining of my problems with coverage and for ever told that the reception will improve. Still waiting.Wanting to get out of my contract , but will have to pay a termination fee. I don't think it's fair.
3716 Someone from VIC thinks vodafone is very at 27 Dec 2010 04:33:28 PM
Calls constantly drop out. No service. Worse when callling other vodafone customers.
3715 Someone from VIC thinks vodafone is 100% at 27 Dec 2010 04:33:27 PM
I have not made even a single call from this new vodaphone connection that i took 2 months back where my call doesnt got dropped or people on the other side were saying that they cant here me about 10 times per call... I dont have $1000+ to disconnect. Is there any law by which I can cancel this connection wuthout paying this fee. Please help. And yeah I have never seen more then 2 network points anywhere except then city.
3712 Someone from VIC thinks vodafone is pretty fail at 27 Dec 2010 04:33:04 PM
i am only an hour out of melbourne and am unable to receive any reception whatsoever. also when trying to unlock my phone (so i could put my telstra sim in it) on the website it actually did not work at all even after following the steps multiple times.
3702 Someone from VIC thinks vodafone is Absolutely terrible at 27 Dec 2010 04:31:52 PM
I use my mobile for work, and I have continuously experienced significant delays in receiving voicemails. There was a period of about six days where none were delivered. This was very embarrassing (and unprofessional) on my part to return calls so late. I live in the st kilda area and in the evenings (particularly) the network coverage is non existent. The next morning I get bombarded with texts and voicemails that I didn't receive the night before. My friends and family think I am rude for not replying!
3695 Someone from VIC thinks vodafone is Really quite Poor. at 27 Dec 2010 04:31:10 PM
Have been with Vodafone for 10 years straight. Never had worse service than now. I am sure the service has got worse recently, very rarely do I receive 3G and very rarely solid data connections. My calls constantly drop out and I have been forced into Visual Voicemail which I simply cannot rely on. Since customer service moved overseas it is almost impossible to resolve issues through the shuffling of calls from one area to the other (very reminiscent of Dell).
3694 Someone from VIC thinks vodafone is big thumbs down at 27 Dec 2010 04:31:00 PM
SOOOOOO annoying!! No service most of the time and when i do it drops out and then when i try to call back, BUSY NETWORK!!!!
Whenever i try and call vodafone to complain i'm on hold for half an hour at a time. REALY REALY shitting me off......
I really hope enough people do complain and leave them hopefully they go bankrupt or something....
VODAFONE YOU DO MY FRIGGIN HEAD IN!!!
Whenever i try and call vodafone to complain i'm on hold for half an hour at a time. REALY REALY shitting me off......
I really hope enough people do complain and leave them hopefully they go bankrupt or something....
VODAFONE YOU DO MY FRIGGIN HEAD IN!!!
3690 Someone from VIC thinks vodafone is DREADFULL at 27 Dec 2010 04:30:11 PM
When I receive a call they cannot hear me, they keep saying your dropping out, so I move around the house, then outside and that's when they say they can hear me, at times I even have to move to the road. They say I'm on "roaming" but not even that works, even if it did I would be charged a much higher rate!!! WHY SHOULD I BE PENALIZED FOR NOT GETTING THEIR RECEPTION???
3683 Someone from VIC thinks vodafone is Pathetic! at 27 Dec 2010 04:29:19 PM
I have used Vodafone for the last 6 years, however about 8 months ago while still living in Perth, W.A, we really noticed the ability to connect via Vodafone going from usable to next to barely tolerable service... Now we have moved to South West Melbourne, Vic about 6 weeks ago and we can not use our mobile internet, we may get 1 text out of 15 and no longer even try to use our mobiles to make or receive calls. I am so pissed, what the hell is the point in having a mobile or the kids having mobiles for emergencies if they/we can't use them, at the moment my husband and I are both on plans and feel we are paying for nothing. So what the hell has happened to the Vodafone service?
3679 Someone from VIC thinks vodafone is Unbelievably ridiculous at 27 Dec 2010 04:28:49 PM
I literally have no reception anywhere in my house...when i pick up my phone, it shows full bars, as i press call, they diminish until the call cuts out all together. People think it's my actual phone..it's hard to believe my reception seems fairly fine everywhere, BUT my home. - Unbelievable
I really don't feel like going on about the pain i went through with customer service, when they claimed they hadn't received a payment which i did make and had proof of, i still don't really understand part of it - Ridiculous
I really don't feel like going on about the pain i went through with customer service, when they claimed they hadn't received a payment which i did make and had proof of, i still don't really understand part of it - Ridiculous
3678 Someone from VIC thinks vodafone is Terrible service at 27 Dec 2010 04:28:47 PM
27 Dec 2010 04:31:45 PM: If you'd like to have a voice on Ch 7 we are doing an investigation into this. Please enter your details at http://au.todaytonight.yahoo.com/contactform/suggest-story
Or please call us on 03 9697 7827
Or please call us on 03 9697 7827
27 Dec 2010 05:18:19 PM: http://www.piperalderman.com.au/vf/
Vodafone Class Action - Piper Alderman
Vodafone Class Action - Piper Alderman
3677 Someone from VIC thinks vodafone is Hopeless at 27 Dec 2010 04:28:45 PM
I have been a longtime expensive customer of Vodafone. I have persisted while the service, which once was a real alternative to Telstra, but no more. My phone looses service in my home in Kew and my work at Bundoora, all inner suburbs in Melbourne. My husband changed carriers because of this and the transfer out caused my phone to block my ability to call him. this took 2 weeks to fix. Vodafone problem !!! I have lost service twice writing this. I also use this phone for my business. I'm sure it's costing me business. FIX IT. I have complained and was fobbed off!
3672 Someone from VIC thinks vodafone is Poor coverage at 27 Dec 2010 04:27:54 PM
I first joined Vodafone 10 years ago and I have been a very loyal customer. The coverage was good but in the last 2 years it has got worse. Voice and text messages can take hours sometimes a day to be received. Phone calls drop out, or connection error when trying to dial out when I'm in the middle of Geelong. I hope Vodafone read all of this because they have a huge problem that need to be fixed.
3671 Someone from VIC thinks vodafone is always at 27 Dec 2010 04:27:54 PM
I have just gone with vodafone after having some issues with another service provider And have had nothing but trouble with vodafone since the day I walked out the door of the shop. Its gone from no signal to not being able to get help from the call centre, I couldn't get any help standing in my local vodafone store for five hours, I can not on must days receive or make calls, And forget about sending texts!!! I'm sick of being left in the lurch by vodafone!!! I HATE VODAFONE
3670 Someone from VIC thinks vodafone is wheres the service at 27 Dec 2010 04:27:53 PM
Just sick of no coverage and drop outs,forget customer service vodafone dont think we are important enough as there customers for any sort of help..
Yeah its a Fail well done vodafail
Yeah its a Fail well done vodafail
3665 Someone from VIC thinks vodafone is No reception at 27 Dec 2010 04:27:41 PM
3663 Someone from VIC thinks vodafone is i shoked at 27 Dec 2010 04:27:10 PM
i did sign 3 weeks ago with them and i have not recived anything yet...
what to do to cancel it?
what to do to cancel it?
3662 Someone from VIC thinks vodafone is at 27 Dec 2010 04:27:08 PM
Although getting started with Vodafone was difficult, (porting failed twice from Telstra, but I believe it was Telstra's fault) I have been happy with the service provided by Vodafone. The only problem has been when I went to Daylesford and got no reception, even in the centre of town, when the coverage map showed I would.
3661 Someone from VIC thinks vodafone is Terrible at 27 Dec 2010 04:27:00 PM
Have been with Vodafone for over 6 years, Two months ago, upgraded to a new smart phone , its totally useless . Im an Emergency Service Volunteer and rely on mobile phone coverage,I live in Warrandyte. I am now in a contract that Crazy Johns [Vodafone] wont let me out of. I have never complained before the last two months.I have been a loyal customer to Vodafone. Now, I owe over $1000.oo for NOTHING ! JB, North Warrandyte.
27 Dec 2010 05:20:27 PM: http://www.piperalderman.com.au/vf/
Vodafone Class Action - Piper Alderman
Vodafone Class Action - Piper Alderman
3654 Someone from VIC thinks vodafone is at 27 Dec 2010 04:26:24 PM
The handset they gave me is FALLING APART!!! Online, yea right!!
lol what a joke of a network
lol what a joke of a network
3650 Someone from VIC thinks vodafone is 100% at 27 Dec 2010 04:26:14 PM
Firstly let me just say that I cannot stand the annoying robot voice 'lara'. It is even more irritating when waiting on hold for over an hour and a half, it continues to tell me that they're 'flat out' but rest assured my call is important to them! Pretty sure they'd answer the phone if my call was important. We have had nothing but trouble with vodaphone since we unfortunately signed up for a 2 year contract. The bills are through the roof, for no apparent reason. One was even in the thousands of dollars. We are now on the $99 cap, which in vodaphone terms means about $200!
27 Dec 2010 04:27:23 PM: hahahah "lara" shes as useful as a hole in the head hey!!
3647 Someone from VIC thinks vodafone is Annoying at 27 Dec 2010 04:26:06 PM
My partner and I both have Vodafone and we barely have any coverage at home with our mobiles. There are some places at my partners work in Footscray (less than 5 minutes from the city) where he cannot be reached! The internet is very very slow on my phone also. Some days I cannot even access mail and internet and because I work from home that is very annoying
3643 Someone from VIC thinks vodafone is very at 27 Dec 2010 04:25:29 PM
Im currently with 3 mobile broadband, i have been for the past 3 years, since the merge with vodafone my connection is shocking, it's slow, drops out, theres no one to help. Do i have a case as well. Im tempted to swap to optus.
28 Dec 2010 11:20:53 AM: You do have a case, as 3 neglected to inform their customers that they were being brought out by Vodafone. Fun part of the story: Vodafone use Optus towers. So switching to Optus will literally do nothing for you.
Honestly your only way to get decent reception is Telstra, but they overcharge to the shit because they know they have the best reception. You'll ALWAYS have mobile & internet coverage, but your bills will be double the price for half the benefits (free texts, calls, etc).
Honestly your only way to get decent reception is Telstra, but they overcharge to the shit because they know they have the best reception. You'll ALWAYS have mobile & internet coverage, but your bills will be double the price for half the benefits (free texts, calls, etc).
3638 Someone from VIC thinks vodafone is at 27 Dec 2010 04:25:18 PM
Me and my partner are with 3 (vodafone) and our coverage is the worst i have ever experienced. We will stand in one spot and the coverage will drop in and out constantly, we were told we would get coverage at our house but it is very poor. We have tried calling customer service and explaining our situation but they put us on hold and inevitably the phone drops out because of the poor coverage. We cant make phone calls and have a conversation with anyone because the phone drops out and we find that really fustrating when you are running a business. We will be changing provider when our contract ends.
3637 Someone from VIC thinks vodafone is at 27 Dec 2010 04:25:18 PM
27 Dec 2010 04:33:34 PM: I had similar problems getting a new Nokia N8 also, but persistence and patience finally paid off, and i do like the new Nokia N8, and Three have always provided excellent coverage to Brisbane metro and the Sunshine Coast, which is all i ever wanted. I now can have cheap calls to my partner, and friends on Three and Voda, but i'm so glad i didn't make the switch to Voda. Three has a better name then Vodaphone anyway, they look after their customers. Bit like the Great Optus Debacle, but don't get me started on that ... because i am NEVER GOING NEAR THEM AGAIN !
27 Dec 2010 05:20:57 PM: http://www.piperalderman.com.au/vf/
Vodafone Class Action - Piper Alderman
Vodafone Class Action - Piper Alderman
3632 Someone from VIC thinks vodafone is at 27 Dec 2010 04:24:58 PM
3631 Someone from VIC thinks vodafone is absolutely useless at 27 Dec 2010 04:24:51 PM
Was reasonably happy with 3 until Vodafone took over. No reception at all from any room at home, I now have to walk outside to make a phone call. Hubby travels as a Contractor and is away Mon - Fri. Everytime I ring him, we average approx 4-6 disconnections per phone call. The service is useless and I'm sick of the lack of reception and disconnections. I rang 3/Vodafone to complain about our mobile service and was disconnected 3 times whilst ringing to complain. It's not like we live in the rural/outback area, we live in the Eastern suburbs of Melbourne.
3630 Someone from VIC thinks vodafone is signal at 27 Dec 2010 04:24:51 PM
Sick of standing outside on front veranda to get a signal.Vodafone your not worth a shit.Stop spending money on sport & become the company we expect you to be.Telstra here I come.
3620 Someone from VIC thinks vodafone is at 27 Dec 2010 04:24:25 PM
I have been with vodafone for 3yrs on a 1x mob ph & internet contract plus 2x mob ph on prepaid contract, experiencing the same poor customer services everyone else at times when I point out to vodafone the poor quality of service I was recieving. I had to be patient with their mannerism of handling the complaints in a non professional manner but always the no solution provided or being compensate for the loss of business. I am coming up to the end of my contract in June 2011 and will not be resigning with this corporation.
3617 Someone from VIC thinks vodafone is verybad at 27 Dec 2010 04:24:19 PM
I think we are veri gullible country. this big company promise big but deliver veri litle
3611 Someone from VIC thinks vodafone is Terrible at 27 Dec 2010 04:24:07 PM
I signed up for Vodafone telling them I lived in Geelong. I was told the coverage there was very good, but when I tried to surf the web, the signal said "POOR". You would think I have dial up with the SLOW speed it took to download a page.
I then moved to Ballarat to find there was NO signal at all. I went to a Voadafone store in Geelong to explain the issue, but all I got was "I don't know, can't help you" Not helpful at all. I'm not happy and can't wait for my contract to run out so I can got to another carrier!!!!!!!!!!
I then moved to Ballarat to find there was NO signal at all. I went to a Voadafone store in Geelong to explain the issue, but all I got was "I don't know, can't help you" Not helpful at all. I'm not happy and can't wait for my contract to run out so I can got to another carrier!!!!!!!!!!
3609 Someone from VIC thinks vodafone is the worst at 27 Dec 2010 04:24:04 PM
internet is absolutly crap! over charged for crap internet! mobile is a joke so so so so so so so bad coverage is pathatic, even in shopping centre nothing. driving it dies. I hate them!!!!! cant wait for my contract to end so I can get rid of them................an they charge what ever they wish. there plan is hahahahahahahahahaha shit. bye bye bye bye vodashit....
27 Dec 2010 04:29:10 PM: If you'd like to have a voice on Ch 7 we are doing an investigation into this. Please enter your details at http://au.todaytonight.yahoo.com/contactform/suggest-story
Or in on 03 9697 7827
Or in on 03 9697 7827
3607 Someone from VIC thinks vodafone is What a joke at 27 Dec 2010 04:23:41 PM
Recently joined vodafone after not being satisfied with another provider (who are now part of the same company) phone often doesnt even ring just goes to voicemail, but who am i to expect i would get my voicemail right away too huh.. down to tassie for a month away and does vodafone even have 3g down here...?? what a pathetic excuse for a network not to mention the handset they gave me is FALLING APART literally and overheats like crazy.. ohh and my phone decides on its own what message tone it would like to play...
and when i ask for the cancelation fees to be waived, i have to wait between 9-18 MONTHS for network diagnostic tests to be completed...
Im so over vodafone, i want a way out of this contract, and they want my money, they have more $ behind them so of course im ignored...
and when i ask for the cancelation fees to be waived, i have to wait between 9-18 MONTHS for network diagnostic tests to be completed...
Im so over vodafone, i want a way out of this contract, and they want my money, they have more $ behind them so of course im ignored...
3606 Someone from VIC thinks vodafone is Severe! at 27 Dec 2010 04:23:36 PM
My phone is fine but my internet is TERRIBLE!
I log in and within about a minute it drops out. I log back in and it's not long that it drops out again. I was told I had great coverage but even when I log on it usualy says the connection is 'poor' and even 'very poor'. Oh my GOD - it just dropped out while I was typing this!
I sent an email enquiry regarding this to vodafone and I received a reply approximately a week later saying they assumed, given the time frame, that I had probably resolved the problem myself and to reply to the email only if I was still having troubles!
Reply I did - I expressed my shock that they would assume their customers would solve their connections problems themselves. I also told them that the only solution I'd come up with myself was to change internet providers! I received a reply apologising and promising 2 months free internet and a cr on my account. Well..I recently received the bill...there was no cr and no 2 months free.
My internet just dropped out AGAIN! Oh ...and again! I better send this before it goes again!
I log in and within about a minute it drops out. I log back in and it's not long that it drops out again. I was told I had great coverage but even when I log on it usualy says the connection is 'poor' and even 'very poor'. Oh my GOD - it just dropped out while I was typing this!
I sent an email enquiry regarding this to vodafone and I received a reply approximately a week later saying they assumed, given the time frame, that I had probably resolved the problem myself and to reply to the email only if I was still having troubles!
Reply I did - I expressed my shock that they would assume their customers would solve their connections problems themselves. I also told them that the only solution I'd come up with myself was to change internet providers! I received a reply apologising and promising 2 months free internet and a cr on my account. Well..I recently received the bill...there was no cr and no 2 months free.
My internet just dropped out AGAIN! Oh ...and again! I better send this before it goes again!
3602 Someone from VIC thinks vodafone is absolutely useless at 27 Dec 2010 04:23:14 PM
Was reasonably happy with 3 until Vodafone took over. No reception at all from any room at home, I now have to walk outside to make a phone call. Hubby travels as a Contractor and is away Mon - Fri. Everytime I ring him, we average approx 4-6 disconnections per phone call. The service is useless and I'm sick of the lack of reception and disconnections. I rang 3/Vodafone to complain about our mobile service and was disconnected 3 times whilst ringing to complain. It's not like we live in the rural/outback area, we live in the Eastern suburbs of Melbourne.
3600 Someone from VIC thinks vodafone is Never again at 27 Dec 2010 04:23:06 PM
This is really frustrating. I am with Three, which unfortuantely now Vodafone owns. In my home, my mobile is always in roaming (Vodafone) signal, and i am charged roaming data because of Vodafone and Three still being treated as seperate.
The worst thing is, for last week or so, my phone is always displaying " No Service" and "Emergency Call only".
So basically i am paying hundreds of dollars for emergency call only. (GREAT).
The worst thing is, for last week or so, my phone is always displaying " No Service" and "Emergency Call only".
So basically i am paying hundreds of dollars for emergency call only. (GREAT).
27 Dec 2010 04:24:45 PM: i got hold of three customer care and they pay my bills now because i am not paying for a service that im not recieving. you have to really get into them
3592 Someone from VIC thinks vodafone is at 27 Dec 2010 04:22:30 PM
mine says "network busy" when i try to make a call or when someone is calling me "network busy" for 48 hrs now still no help
3587 Someone from VIC thinks vodafone is Absoluely disgusting at 27 Dec 2010 04:22:12 PM
I signed up with vodafone due to their great plans.. Little did I know that they were FUCKEN RUBBISH!! No reception, or if there is, it drops out and doesn't come back unless I turn my phone off and on again. Also, i'd try and send a picture msg, or even a plain old text msg, and it won't be received until the next morning at about 3 o'clock!!! It's absolutely disgraceful, and enough is enough!!! I cancelled my contract with them in October, received a final bill, but guess what Vodafone- I had to wait for reception from you guys: you can wait for my fucken money...
Trying to change my address was also an effort- after saying the address, spelling it out to them very slowly, giving the postcode and state, THEY STILL FUCKED IT UP!!! 3rd time lucky, they finally get it right!!
Hope you go bust arseholes- NEVER AGAIN!!!
Trying to change my address was also an effort- after saying the address, spelling it out to them very slowly, giving the postcode and state, THEY STILL FUCKED IT UP!!! 3rd time lucky, they finally get it right!!
Hope you go bust arseholes- NEVER AGAIN!!!
3584 Someone from VIC thinks vodafone is Appalling at 27 Dec 2010 04:21:55 PM
We went overseas before Vodaphone took over Three and all was well. When we returned 7 weeks later the reception to our phones in many close-to-inner-city suburbs including at home has become non-exsistent. As a customer of Hutchinson/Three for over 10 years, we find this appalling.
3583 Someone from VIC thinks vodafone is at 27 Dec 2010 04:21:53 PM
i was with dodo and was having trouble with them so i changed to vodafone but b4 changing i asked heaps of questions liked what i heard so took a 2 year contract with vodafone, when i connect to the computer i was told the coverage was very good its been poor every time i connect and some days i get cut off every two minutes ive rang and rang and rang voda fone hey say they will look into the problem and call me back 2 people have said this i didnt get a call back and i called them march this year, plus he also told me to push my desk top computer out side and i would get better reception my contract dont finish till march 2011 and i feel like vodafone is taking my $40 a month and getting richer and im getting nothing out of it, i hope they pay big time for this
3582 Someone from VIC thinks vodafone is coverage and voicemail at 27 Dec 2010 04:21:51 PM
Can not call in many places around Melbourne and I have lost customers due to their voicemail system not notifying me when I had a voice mail come in. I was not told that I needed to call 121 and check my mail everyday. This is not what I paid for. I also believe I have been over charged for many calls when travelling round Australia because of roaming.Also heaps of drop out calls causing so much frustration, also they don't let you know when better deals come out with more Gigabyte download, which I believe is quite sneaky.Also I pay $114
3581 Someone from VIC thinks vodafone is everything at 27 Dec 2010 04:21:49 PM
I joined vodafone for wireless broadbrand. The first month I took out was just shocking.. Just slow. It was running on dial up speed. I request to cancel the service and took me hours just to speak to a fucking indian who didnt know what they were talking about and kept transferring me to another area to another area. I eventually spoke to Vodafone in Australia (Tasmania) and they were helpful (better than the indians)
They've sent me a satchel to return the USB and for some reason they didnt get it. It was registered express post.
I spoke to the cancellation area and they've cancelled my contract but I am still getting bills for $XX. So I have to then ring up and wait for fucking hours to get a credit because they can see I have not even used a MB.
Where is it at now? Contract has been cancelled. I recieved a bill a few weeks ago and stated it was in credit. I havent got anything since and I hope it stays that way.
As you are all aware the commercial and advertising is all about making money and getting people to join. All the players who did this got paid who knows how much. But at the end of the day the service is just shocking.
They've sent me a satchel to return the USB and for some reason they didnt get it. It was registered express post.
I spoke to the cancellation area and they've cancelled my contract but I am still getting bills for $XX. So I have to then ring up and wait for fucking hours to get a credit because they can see I have not even used a MB.
Where is it at now? Contract has been cancelled. I recieved a bill a few weeks ago and stated it was in credit. I havent got anything since and I hope it stays that way.
As you are all aware the commercial and advertising is all about making money and getting people to join. All the players who did this got paid who knows how much. But at the end of the day the service is just shocking.
3574 Someone from VIC thinks vodafone is very fail. at 27 Dec 2010 04:21:18 PM
before vodafone brought 3, 3 was the best mobile carrier i have ever seen.
now after vodafone brought 3, my reception on my phone has been going downhill. i used to be able to access facebook from my bed at home, but now, it never lets me.
i thought that it was a good thing that they joined together, because there would be more antennas, but i dont know... just horrible.
now after vodafone brought 3, my reception on my phone has been going downhill. i used to be able to access facebook from my bed at home, but now, it never lets me.
i thought that it was a good thing that they joined together, because there would be more antennas, but i dont know... just horrible.
27 Dec 2010 04:25:10 PM: Since the merger, my partners phone has had shit reception (he is with 3)
27 Dec 2010 04:25:44 PM: Since the merger, my partners phone has had shit reception (he is with 3)
3569 Someone from VIC thinks vodafone is Vodafone is OK at 27 Dec 2010 04:21:02 PM
I'm sorry for all of you that are finding your mobile service so terrible. I have found Vodafone to be excellent. My experience with Telstra was such a disaster that took me months to get out of. Since I have switched to Vodafone I have been 100% happy with them. Maybe there are others out there who could throw a bit of balance to the complaints?
3567 Someone from VIC thinks vodafone is at 27 Dec 2010 04:20:58 PM
Stupid Vodafone! The other day everyone I know on Vodafone who was near me couldn't send messages even though apparently we all had full reception and recently, instead of sending a message once, Vodafone's wisdom deemed it essential to send my message up to thirteen times!!
3566 Someone from VIC thinks vodafone is coverage at 27 Dec 2010 04:20:55 PM
Rang VF waited almost 3 hours just to ask if coverage maps are true for my area & gave up.Purchased Wireless Internet & would you believe can't connect.Pity the money spent on ball bashers could not be spent on what they are here for.Now with Optus.
3565 Someone from VIC thinks vodafone is very at 27 Dec 2010 04:20:52 PM
I was told when I took out my plan that the phone service was excellent where I live. I barely have any coverage at home. I have to find a tiny corner somewhere were I can get reception and stand with my head in a certain dirrevtion in that corner to make a call. Just impossible!!!!!!!
27 Dec 2010 04:31:32 PM: I experience the same problem and have been for a very long time. I am back in a contract with them because I was stupid enough to believe Vodafone that the coverage in my area will improve because they were taking over Three and also if I get a new handset, the coverage issues will resolve. Vodafone has taken over Three and I got a new handset - still the same problem.... actually worse. I have to sometimes turn my phone off and then put it back on to get coverage. My contract ends in 2011 and I will definitely not be resigning with them again... no matter what they offer!
3564 Someone from VIC thinks vodafone is extremely poor at 27 Dec 2010 04:20:52 PM
I live in South-east melbourne and i WAS with Vodaphone. I always had bad reception, I had to go outside to use my phone, and then it barely worked. In the end i was being abused by family and friends because they could never contact me due to the crap reception i recieved from Vodaphone.
In the end i dumped Vodaphone as they offered no resolution, and kept saying it was my phone (which they supplied) and not the reception.
I am now a very happy customer of Optus and have no problem at all with reception.
In the end i dumped Vodaphone as they offered no resolution, and kept saying it was my phone (which they supplied) and not the reception.
I am now a very happy customer of Optus and have no problem at all with reception.
3563 Someone from VIC thinks vodafone is Coverage at 27 Dec 2010 04:20:47 PM
I purchased a pre-paid dongle that currently has $150 credit BUT can't get coverage, THE RESPONSE ... not my problem...bit of a barbara add but NOT FUNNY, they mumbo and jumbo BUT this is simply a case that the dongle purchased in MOE, K-mart DOES NOT GET RECEPTION for the 3g services in gippsland! and there is a NO REFUND wall I've had this dongle for 5 months and spent hours trying to set up and was eventually told to go to and area that it would work! it was set up and worked in Melbourne BUT i've had $150 credit sitting on the damn thing UNABLE to connect since I purchased it
3553 Someone from VIC thinks vodafone is Coverage at 27 Dec 2010 04:20:07 PM
I'm tired of having to stand out on the front lawn or on the wall in the back garden when ever the mobile phone rings as this is the only place I can get reception. (Narre Warren South - VIC). VODAFONE, start investing your money in improving the services for your customers instead of fatting up the shareholders!
3551 Someone from VIC thinks vodafone is at 27 Dec 2010 04:20:04 PM
any one who is with vodafone at live in a certain suburb in melbourne, have had no reception for neally 2 wks, and they have done nothing about it.. so we can not receive or call anyone. I have had enough i was on hold for over 1hr to ask them about it,then when i finally got thru they said "u will have to hold again for awhile for me to help you'i didnt hold for another hr so i still have to go without reception at work... do something about it Vodafone
3550 Someone from VIC thinks vodafone is mucho grande at 27 Dec 2010 04:19:55 PM
i signed up with crazy john who is a subsidiary of vodafone, chose the 'data' option for my $49 plan.
got home, phone polls between 2g and 3g so badly that calls CANNOT be maintained and quite often fail to come through at all (my friends told me often that my phone would say that i was out of coverage or some such nonsense)
so i figured out i can get semi stable signal if i turn off the 3g capabilities of my f**king smartphone which then renders the data useles.
complained to CJs about it and theyre like.....yea we dont care.
awesome.
in short, vodafone and its subsidiarys can all go f**k themselves.
also, my sister on 3 has similar problems relating to data as she cant use it due to the lack of vodafone signal.
got home, phone polls between 2g and 3g so badly that calls CANNOT be maintained and quite often fail to come through at all (my friends told me often that my phone would say that i was out of coverage or some such nonsense)
so i figured out i can get semi stable signal if i turn off the 3g capabilities of my f**king smartphone which then renders the data useles.
complained to CJs about it and theyre like.....yea we dont care.
awesome.
in short, vodafone and its subsidiarys can all go f**k themselves.
also, my sister on 3 has similar problems relating to data as she cant use it due to the lack of vodafone signal.
27 Dec 2010 04:22:39 PM: *mucho grande FAIL
3546 Someone from VIC thinks vodafone is 80% at 27 Dec 2010 04:19:43 PM
Whenever i am moving and talking on the crappy Vodafone network (eg driving) and my phone swaps from one tower to the next i simply get cut off and the phone call cancelled. Then i have to call back and apologize to the caller that crappy Vodafone has hung up on them due to their lack of technical expertise. This happens consistently and regularly. When i am stationary and connected to the same tower it does not seem to happen. Vodafone is a joke how hard is it to transfer a call to the next tower
3545 Someone from VIC thinks vodafone is very poor coverage at 27 Dec 2010 04:19:40 PM
living in Melb putting up with crap coverage so what going to happen when I go camping around Australia?? might as well leave my mobile at home!!
Vodafone Class Action - Piper Alderman