tried to pay a utilities bill online using vodafail mobile broadband. of course it took 4 minutes to load westpac.com.au. Another 5 minutes to sign in. Over ten minutes to load up "my account" screen, then it timed out and had to sign back in (10 minutes). in all it took 40 minutes to pay a bill. no other programs/updates running, and located in the middle of melbourne. it should take 2 or 3 minutes max. it's always like this. WTF

I want to see my data usage during the month and not just on the bill at the end of the month, when it is too late to juggle my online activities. Now that I have 2 pcs to update regularly, I can't see the total data usage on either pc or online. If there is a way, Vodafone should make it clear instead of hiding it somewhere where I haven't been able to find it.

severe call dropping out here

can not receive SMS can not receive SMS can not receive SMS can not receive SMS can not receive SMS can not receive SMS can not receive SMS can not receive SMS

Ok i live in Truganina. The network is crap as i never expected. No matter what mobile set i use i do not get proper network in my home and the calls drop.
Secondly i have been sending sms to my friend for the last few days and she do not receive my messages. And guess what even i don't receive sms from her. It used to be fine before but these days i feel like i bought a pain in the ass for me by signing with vodaphone.

As usual, very poor network coverage in northern victoria. Complaints many times and wasting at least one hour for each call but no problem. I told them to terminate my contract but they suggested I transfer my account to Three which has better network coverage. But still, I am wasting many hours just to transfer the account to three. Even yesterday afternoon, vodafone customer care can't contact me due to bad network coverage and sent sms instead. Now they have retaining department who always try to persuade frustrated customers not to terminate the contracts. feeling sick with this provider. WTF

My phone beeps a hundred times a day to announce new voicemails, but no messages are there. Has anyone else experienced this issue too?

I use Vodafone prepaid broadband and for 2 weeks my connection has constantly dropped out even when my coverage is supposedly excellent, load times are so slow that they time out, some sites such as youtube or facebook will not load at all and some sites load their coverpage but go no further than that! I haven't contacted customer service, but I'm interested to know if it would be worthwhile?

11 months ago, I got a phone bill from Vodafone saying I signed up 2 phones from them, told them I've never been their customer and when I called the 2 numbers listed on the bill, they were different persons and unaware of how I'm getting their bills in my name and addresss! Vodafone said they would fix the problem. And after 11 months since that incident I got a letter from NRG telling me I owe Vodafone $4,310.83 and if I don't pay this account in full, may result in further action, which looked more like a threat and bully letter. Vodafone not only failed to fix the problem, they passed on my personal details to a third party without my knowledge! I'm wasting my enery, time and money calling them and it's just too stressful. If Vodafone was an orange, I'd just smash it with a hammer 100 times!!! It's so frustrating!!!

Still no reception after promises to upgrade. How can the CEO sleep at night ?

useless mbb service, i have already terminated contract without fees and didnt pay for previous 3 months of non service and have changed provider, just interested how widespread this issue is!

Just got a bill from Vodafone for over $500 of excess internet usage - seems to be every bit of internet usage I have, which is funny as I have a 3GB allowance, and a service that is so useless that I am lucky to be able to get any connection to websites. Apparently websites must be classified as normal internet usage,

ask vodafone to cancel usb 6 months ago stupid of me not checking direct debit after 3 months ordered new phone still paying for device so ask to remove again. now they have charged for a device for 6 months that we have not used in that period. they have put out going calling block on my phone all they had to do was credit 3 months and i would except the first 3 as human error. alas i got hung up on called a liar got told if i went to tio they would not loss any sleep. We auctually went into a shop and they were nice enough to show us the notes in the interactions and yes the removal requests had been noted. they said they would call us back never happened (they did say they tried to call us back but they tried to call us on the usb stick go figure). now have gone to tio what would have cost the idiots $120 dollars because of their mistakes.i wont be happy to all my family have cancelled their contracts and we have a telco who listens and is fair it is going to cost them alot more .

I legally attempted to unlock my Nokia phone through the vodafone website, costing me $25, and I was provided a bullsh*t unlock code. I entered the code thrice, only to have it permanently block my phone. When I called vodafone they reiterated that the unlock code provided was correct and that the issue would need to be passed to the "unlocking difficulties" guy. They also told me the issue should be resolved in 3 - 4 days. I was sent an email from this guy on July 1, 2011, saying:



Hi,

Thank you for your query regarding IMEI ---------------. We are currently checking your unlocking code. You will receive a reply from us once the code has been verified with the handset manufacturer.

We trust this has addressed your query.

Kind Regards,
Manoj



...on July 9, 2011, I sent an email back saying:



Hi,

Could you please update me on the progress of getting my phone unlocked?
I'm overseas until the end of July and would really like this sorted out soon.

Thank you.

Kind Regards,
Patrick -------



...I received no response. On July 23, 2011, I sent another email saying:



Hello,

Could you PLEASE update me on the progress of my phone unlock!
I was told this was going to take four days. It has been almost a month now. What is going on?
I would also appreciate if you replied to my emails instead of ignoring them.

Thank You.

Kind Regards,
Patrick -------



...still no response. I then sent another email on August 1, 2011, saying:



Okay... So it has been a month now and this is my third email (the other two seem to have been ignored).
WHAT IS THE STATE OF MY PHONE UNLOCK???!!!
IMEI ---------------

Kind Regards,
Patrick -------



...no response. It is now August 9, 2011, and I've heard nothing. I am going to call them. The only reason I had been emailing was because I was in Malaysia. The whole purpose of buying the Nokia phone was to use in Malaysia. Total waste of money. The point of this rant is: if you need any indication on how lacklustre vodafone's approach to email is, the evidence is above. Wankers!

I have been unable to access any internet sites on my vodafone phone for a week. Also it sometimes takes up to 2 days to send/receive text messages, and occasionally when I make phone calls, it doesn't make the call, but chews up my phone credit anyway....

Billed $1700 for excess data download eg 3.7gb in 7 hours No idea what download was. Vodafone will not,despite my express consent,inform me what download was or where it came from. No previous history of excess downloads. Suspect phone or billing fault would welcome advice on how to proceed.

can't wait until my contract ends. when i heard about this site i felt immediately relieved.

I have managed to break free of my contract with Vodafone. I had two phones attached to the accounts, I agreed to keep old 3GS and return the iPhone4. I had paid the last bill and also paid the remaining cost of the 3GS. The cost of the iphone4 was added onto my bill until I returned it via their reply paid postal bag. This had been done and instead of the account going to zero, it has gone from $1200 to now $289. This was not expected. I contacted Vodafone this week (Tuesday) and was told that my account was zero and that I owed no money. The person could not explain why the account was zero and why I was getting bills. I have since today opened a letter from their collections department and I find that I owe even more money. I ring back today and I get told that I did owe money but they cannot explain why. I have to ring their collections department on Monday. This is very frustrating, I'm so glad I have left them. So much for 2/47 bill account assistance. Their organisation needs an overhaul as its clear their systems are not effective enough to conduct business.

Intertnet never loads on my iPhone 4. Takes foreever to load even with full reception bar

I have the $35 Pre Paid plan that gives me infinate text and free social messaging yet whenever i send a text it sends it (people recieve my text's) then vodafone sends me a message back saying i have insufficiant credit to do that

dropping line, almost no internet on mobile, delayed voicemail, delayed miss calls???, cant talk to customet due to dropping line/holding too long
it's really vodafail

Used to be with ThreeMobile for many years ... then after many network issues was transferred to Vodacrud, which they insisted was a 'far superior network'. Instantly noticed that Vodarubbish was far worse than Three.

While in Melbourne CBD I did have good signal .. BUT .. this didn't mean that I had good service. The internet data was soooooooooooooo slow. Webpages constantly timeout, cant access email etc. Their data backhauls must have been very congested -- what contention ratio are you running voda??

Call quality was like talking to a robot, providing that you could actually make a successful call. Another annoying thing was that I would get missed calls, even though it never rang. Tested this many times calling between 2 phones. Can't get a spare line eh?

If your looking for a new provider, take advice from everyone here ... don't be fooled by their pricing/marketing ... there is a reason why their network is so congested, and they will attempt to lock you in for 24months so that you get plenty of time fully experience the pain.

I'm glad to see that I was not the only one with phone issues. The tech support were always so confident that the service was working fine, and that 'my phone needed servicing'. What on earth needs to be serviced? Oil change, top up the fluids, check the spark plugs??!! These things are not serviceable, and any firmware/settings can be done from itunes or pushed from the network.

How on earth can they run a company like this? Why don't the industry regulators step in and put a STOP to all this? I think 24month contracts are a bad idea, and reflect a companies lack of confidence in their product (by locking you in). If you have a good product, your customers will stay! Alternatively, if your product is a Vodafail, then they will leave one way or another.

Since exiting the contract (big thanks Mr TIO), I have been on pre-paid with another provider. I only pay for what I use, if i need more then I recharge, else the money stays in my pocket. Best of all, no excess charges, no contract, can leave anytime!

I stupidly signed on with Vodafone, but came to my senses and cancelled within the cooling off period and before the phone arrived. 1 month later and I get billed for $32. Just called Vodafone and they have no record of the two times I called up and cancelled my phone.
The bad experiences in life make the good times so much sweeter. :)

For anyone in country areas contemplating signing up with Vodafone "DON'T DO IT"
(refer 18756)you would be better of with 2 cans and a length of string.I have recently been released from 2yr contract 6 weeks in after lengthy conversations and multiple excuses from vodafone customer service supervisor.
For those of you sick of your service simply ask vodafone customer service what their interpretation of MOBILE COMMUNICATIONS is, because its surely not the same as their customers who buy mobile phones to use primarily as a contact tool.
So then when you get the usual act dumb reaction from the CS rep let them know that you now intend to use your PHONE-JAMMER, when they ask what that is, tell them: Its where you take the phone back to the Vodafone store and JAM it up someones arse!. (I'm sure I heard the VF CS rep giggling in the background) Anyhow stay with or join Telstra for hassle free phone coms its worth that little bit extra (especially for emergencies) as we are all finding out...

Sent an official complain to e-mail listed on VF site. Complain was for 7 different points of over billing and miss handling of the account.
This was substantiated by 15 pages written communication between VF and us.
Received an automated resolution for something that is totally unrelated and saying that case resolved.
How far can they go to turn away any remaining customers

Vodafone are charging me for 1300 calls - on a $45 'infinite' plan, plus calls to retrieve my own voicemails, and to 3 customer care. On top of this, my 1gb of mobile broadband is 3 times slower - when I even get reception - than dial up internet. I had to download onto my phone because the internet on the computer was not working at all - then I get a txt saying I owe them $497 in excess usage charges !!!! I spend an hour or so on the phone every week trying to get help from them - being constantly told to go online to see the fine print of my phone contract, then I will understand all the charges - but I can't get into my account due to the online internet being completely unreliable !!!!!!!!!!!! AAAAAAAAAARRRRRRRRRRRRGGGGGGGGGGGGGHHHHHHHHHH. Was with 3 for over 12 years prior to this - without one problem. I want out of this contract.

I signed up in Feb of this year with IPHONE 4 on that $49 unlimited deal. I had the phone for a couple of months before I started cracking the shits due to poor coverage I called up and spent hours on hold to finally speak to someone. They ran test and everything and couple of weeks later I had to call back because they said they would call me but they didn't. So when I called them they offerred me everything 3 months for free, Discounts on my bills. I said to VODAFONE that, That was a nice thing but there is no point with the poor coverage. In the end they said they would send out a recovery bag for My Iphone 4 to send it back and they would cancel the contract free of charge. It has now been 6 months and I have not received my recovery bag and I have rang up a couple of times to get it.
Yet still have not received it every time I have tried to call in the last month or two I spend ages on hold and then get disconnected but now when I ring I get DUE TO HIGH NUMBER OF CALLS WE CANNOT TAKE YOUR CALL AT THE MOMENT! What is that crap about?
They have sent me a disconnection bill of over $1000 and I cannot get a hold of this pathetic company! I think I will take this up with the TIO!

3 weeks into 24 month 50 dollar cap handset proves faulty. Vodafone verifies in store that it is indeed faulty. (so has HTC who advised me to contact them after trouble shooting had failed). Vodafone's response is repair must be attempted 3 times before new handset issued. Further, I should't complain anyway as most of the other features worked. Very rude as well. This is first contact with Vodafone and will be last. Family has been with 3 mobile-several contracts & satified- but will leave when expired.

My Vodafone does not work at Sydney Domestic Airport, I do not know why!

I got charged for excess data usage where i have only been accessing the usual websites like previous months. I stayed well below the data limit over the past 2 years. Couple of days in this billing cycle I was charged with massive data usage. I called the customer service and all the response they can give is "it's your fault. You deal with it". This is the last nail in the coffin for me as I put up with the network for the past few months where I can not even get coverage in the Melbourne CBD and have to walk like a mad man holding up the phone. Very good example of how not to treat your customers.

Zero coverage today and not the first time. Usually average at best despite the coverage checker on the Vodafone website showing our street to have excellent reception.

My daughter's iPhone on a $29 cap plan clocked up $5 "roaming" internet charges last month. Roaming is being displayed even at home in the heart of the south eastern suburbs of Melbourne. The idea of paying for roaming due to Vodafone network dropouts in such an area is a bit rich! Roaming is fair enough in remote areas but not in metro areas that should have full service!

I called up Vodafone saying that I get reception issues and frequent drop outs when I am driving or at a shopping center.
They say that THEY CAN'T GUARANTEE SERVICE WHEN I AM MOVING ON MOTORWAYS AND BUSES AND TRAINS..... On top of it they say that my iPhone 3Gs is a problem and I should use a Nokia. I asked if the iPhone was a problem and I had to buy a Nokia then why did they sell an iPhone and they said that we just sell what the customers ask for... They are so god damn stupid ... What do I do...

no coverage at home and no planned upgrades

I have 2 mobiles on a cap plan with Vodafone, the consistancy of coverage is terrible and has definately lost me business and affected my relationships with customers and business colleagues. Despite the coverage shown on the Vodafone website as adequate, it has been showing the message " no network availble" more and more. Yesterday, I was trying to talk to a customer and the line dropped out 5 times, I been constantly apologising for this useless service. I am fed up of wasting time contacting Vodafone, the response is obviously from an overseas call centre and I can be waiting from 10 mins to 40mins with several re-dials as the service drops out. When you talk to the person they are polite and seemingly helpful, some have excellent English some do not, they cannot do much to solve my issues except offer a partial credit on the bill and fill in a complaint form an tell you to hope the service improves. What I need is a working relaible service.
I stupidly moved from 3 to Vodaphone for similar issues only to realise later that they are one and the same incompetant mob, who charge money to people for services they cannot deliver.

Not that much really. You guys should try virginbroadband for 24 months. they made vodafone look like innocent little cheery cheeked kids.
Worst thing i have had with vodafone is waiting on a call. but again with vrigin they don't compare. i have phone and broadband with vodafone. and i have had mobile with them for more than 10 years now. internet only in the last 12 months. when i first got onto the phone i couldnt make a call inside the house, and outside i had to pick my standing point to make sure the call didn't drop out. today it's light years away from those sad days.. with my phone i am connected to the 850 network. and if this is fast i must say it's the same speed as always, i haven't noticed any improvement at all. also when it comes to my broadband, they sent me out a new 850 network modem so i could connect into the new faster wizz bang network. again i can't say it's any better. honestly it's worked fine in the past, and speed wise it's been pretty good. but when you're told this new network is the bees kness you really expect something to pop up and say "I'm amazingly better". If im one of a few that are on this new 850 network, and im very close to the tower it runs off. then i would expect something of an improvement.

Trying to obtain an unlock code to get away from Vodafail. Rang 7 days ago was told would be available in 5 days, no calls from them since, rang again am now told by supervisor another 4 days required. Pathetic over 3 hours on hold and on calls and have gotten no where, they then put me to their retention dept, yeah right ! Have complained got plan cancelled and half price until I can move away. Cannot wait !!!!!!!!!!!!!!!!!!!!!1

SMS & MMS arrive at 2am!!! if I'm lucky!
Inconsistent
Service has worsened!!!
Bull crap for upgraded towers what a joke!!
Calls drop out complained and the guy hung up on me

My HTC Legend is unable to pick up more than a bar of reception at my house. There are none at my work!!! I very rarely get a SMS and can never answer a call when I'm at work. I've called Vodafone and they actually admitted that 3 reception is better!!!! When I send a text message that is 4 sentences long it only sends half of the message occasionally and twice!!!!! Facebook never works and my Internet doesn't either - apart from if I'm looking at the Vodafone homepage which will charge me!!!! Going to a Vodafone shop only results in me being being told to ring the Vodafone customer service again!!! Do you think it's my phone or the reception???? I'm a little frustrated and need my phone due to health problems. I have had this phone since December last
year and it's never worked properly. Could you please give me some advice??? The phone has already been reset too.

I'm on the 15th floor and 3G fails to connect, switch off 3G and tah dah, I have access. what a joke!

Hello:

Reception is very poor and they keep saying the problem is my phone. Funny it works perfeclty with a Telstra Sim card.

They also have different networks, for example, if you are in Australia as a tourist and use the Vodafone Roaming Network it's fantastic and that is why I choose them,... very tricky they are,... ripofffone!

I am thinking of transferring to Vodafone, live 20 min south of Geelong Victoria (semi rural) and need advice.

I am constantly experiencing call drop outs and delayed voice mails issues. Called 1555, they said that the network is fine in my locality, which is not, as there are still signal dropouts. Missing business calls is not something worthwhile. And they are not agreeing for a waive off cancellation fee on termination of contract as well. Now that Vodafone wants to investigate the issue. And if there is a problem I would need to return my phone to them on cancellation of contract without any fee. This sucks.... No one can miss their interview and business calls.

I signed a contract in store changing my plan from $68 to a $45 infinite plan on the 05/04/2011. Shortly after this the vodafone store that I went to shut down and the information at the time was not properly processed. I have not been billed correctly for the period covering the 05/04/2011 to current.

I have tried resolving this a number of times (7 at last count) through the telephone complaint service. I also had to go into another store (04/06/2011) to get the new contract sent through via email (this should now be on file). I waited in store for over 45 minutes to get this processed.

Each time I ring vodafone I speak to a different person, and am often told to go back to the store to resolve the issue. The last call was the only one where I was given a reference number.

I am still being over charged, when I call the 1555 number all I get is someone telling me to pay an incorrect overdue amount, no one has responded to my email (5 working days now). I've signed a contract with this company, how can they just keep ignoring me like this?

I live in Langwarrin & frequently spend weekends with family in Yarram. Once I hit Korrumburra, there is no service. Korrumburra is approx. 1 hour away from home, Yarram is approx. 2.5 hours.

hi, i went from pre pay to a $29 plan with a new nexus s with 200mg of data, 1st 2 months i dont go close to useing the data as i have wi fi at home, then last wekend i am checking my online bill and i see that i have "used" over $1200 worth of data over the weekend ,mostly during when i am alseep,no way have i downloaded anything and the few apps i have are the same i have had for the 3 months,vodafail say they cant query it till the bill is processed,then i get a txt saying to pay $600 or my service will get cancelled,i say no to that and tell them i cant do anything till you bill me as what they have said to me before hand,now they decide to investigate !!! i live in melton and even from vodafails website it say's that there is very poor data coverage here,so i dont even think i could download the amount they said i did,also according to there billing the times i am getting billed for data actually overlaped each other so it has to be a vodafone problem,yet i say again..

These guys (Vodafone) have got some serious technical issues that don't appear close to being resolved. My problem is similar to the uni student who also posted today. My USB dongle worked fine initially, but steadily got worse and worse, jumping all over the place - 3G, EDGE, HSUPA, HSD. They replaced it, to little avail. Now, it takes forever to open a web page, if it gets there at all. If I connect to a WiFi or different network, WOW,it's like using a different computer - a stable, FAST connection that lets me do whatever I like for as long as I like. If Vodafone spent as much money on their current loyal customers as they do on chasing new ones, opening new stores and sponsoring sporting events, we wouldn't be having these problems. I'm ready to go!

I'm a student studying part time through open universities. I've had a USB dongle broadband stick which worked fine tge first few months of use, then it started switching to hsdpa and speeds have dropped to worse than dial up. I took the USB dongle to a Vodafone store and expressed dissatisfaction, they gave me a pocket wifi device, it's been 4 weeks with this device and no better. I'm going to fail university because I rely heavily on a Internet connection for study material and lectures but I'm unable to download this material! I am so bloody furious I almost feel homicidal, I've smashed my iPhone in frustration and almost punched a hole in My 27inch iMac screen. I called Vodafone customer service and told them how dissatisfied I was and all they could offer me was my next bill waived.... Thanks guys, so you should fucking waive it, because I can't bloody use it anyway!
Why on earth are we paying for a service we aren't getting, I pay my bill on time every time... I'm sticking to my agreement in the contract... Vodafone isn't... Simple!

in mid 2010 i contracted with Vodafone for USB wireless broadband. Their retailer CJ assured me we had great coverage in our area. What a complete fabrication of the truth. By January 2011 things worsened with reception / connectivity and downloads speeds that were all useless. I was a train wreck after countless attempts to their offshore techspurts, and by March 2011 i was asking, no demanding my money back. which was just purely ignored. We had 3 services, 2 USB wireless broadband sticks and one special combo deal telephone, which was also suffering from zero reception at home.
Vodafones response "after investigation" was that the mobile telephone was working, however this only happened odafone rang while we were out of our home area. What a joke. Now they have a debt collector onto us and i have handed it over to my solicitor to take action on to recover my money and damages

Vodafone incorrectly charged my bill, and it took 1 hour of calls and being placed on hold, only to have no resolution. I guess the Ombudsman is the next stop for me...

can not get a signal in my area 3910 also my wifes phone and sister inlaws phone when we leave the area all phones work as normal i was told this problem would be fixed by 7pm on19th july could you please look in to this problem

I always experience long waits when calling vodafone and due to my busy life I can not afford to be waiting on hold for over an hour

for the past 3 weeks now ive been having little to no 3G reception at my WORK place which is where i use my phone heavily for well......work!
called up voda to tell them that Clayton South area has been having issues, the guy told me it was has been an Australian wide outage and they have fixed the issue and that i should reset my phones settings......YET when i try to explain to him that at home (East Melb) i have PERFECT reception, net works, calls go straight through, text, mms & emails all work a charm. YET he insist that its a phone issue, to shut him up i did as he requested (note had reset my phone many times prior to calling up voda) and what do you know! same thing, no reception!

seriously.......you tell them its a problem with their network, they convince you its YOUR phone.

Unable to purchase a car after my car died because Vodafail left a default notice on my record (not my fault! joys of getting account for brother!) even though I have paid all outstanding monies and the collection agency assured me that they have notified Vodafail of my payment. Now paying high car hire fees and Vodafail doesn't give a damn (tells me it takes 15 BUSINESS DAYS to get stuff done). EPIC EPIC FAIL!

I travel around Australia quite extensively and when first trialled 'Vodafail' it worked but alas 6 months later when converted our all our business to their contract, it started to go horribly wrong. We started to get very poor reception in major towns and no reception in many of the smaller towns. They are complete dead spots for us now and have to resort in using our customers phone to get the office!!! The next thing is the call drop out rates are even more horrible as needing to recall 2-3 times during a conversation

Degraded data service which consequently drives the voice and text service costs through the roof as I have to resort to the latter. Not getting the service that I pay for!

Slow for the wireless network
and slow respond from the billing system so that data usage can not be updated in real time
no alarm when reaching the cap and got charged 5 times of my CAP!!

I just purchased a Samsung Galaxy S2 and took it home. I live within a kilometer of the store I purchased the phone from. I have zero reception at my house, even if I stand outside. I live in the eastern suburbs of Melbourne, no tall buildings, no tram lines (not for 20 km's or so. No real reason except that Vodafone is selling a product it doesn't actually have.

Needless to say I will be returning to the store tomorrow to return the phone and to ask for my old number back...

VODAFAIL !!!!

I was originally with 3 (I know rookie mistake!) and when i called to complain about my coverage at home, and the fact that I was being over charged. They gave me the option of a free transfer to vodafone with the promise of excellent coverage at home. Now my signal strenght is worse that ever and my iphone may as well be a lead weight in my pocket!

Prepaid mobile internet was ok for almost a year, then went horribly wrong in the last few months. Absolutely useless, time to get new carrier.

Rolled over into Vodafone from 3 and now have a lower quality product for the same price.
Just don't get service in rural areas at all. Now have to wait 24 months to switch over to Telstra.

According to the website reception indicator, I'm supposed to have 5 star reception outside my house and 2 star inside. That would be fine but i'm lucky to get 1 star outside my house. I don't like the lies they told me in the shop that all their new towers have solved the issue.

I work in Daylesford, Victoria, a very popular tourist destination - especially for day trips. Our business phone gets tied up all the time from customers using it to call and check on their kids/see why their friends haven't arrived/check in at work etc. Its a joke! Telstra & Optus have perfect phone reception here!

its a torture to be voda customer...so i moved out...

Ive been with Vodafone for over 10 years and since upgarding to the new IPHONE 4 every single day i get calls dropping out, no reception, internet is slow and drops out. Not sure how they can justify billing me $65 per month for a service that works 50% of the time.

My ring-alert voicemail keeps turning itself off. I have spoken to VF over 7 times across a four-month period, but the situation has not been resolved.

they posted my iphone to the wrong address. i can't get coverage in my house for phone, internet..... drops out all of the time. am stuck with a great phone, a 2 year plan, and it's useless. everytime i call them they say something different. i've wasted $1200.

Absolutely no network coverage in some areas such as freeways, areas of the house, melbourne CBD. Connection errors in some areas.

I was trying to call my health fund and after more than 10 minutes on hold the operator can't hear me but I can hear them.

My phone works fine and has done voice calls ok, so I can only blame vodafone.

And the lag on the updating of usage information is pretty poor.

Excrucuating problems with Vodafail's mobile internet - even with a replacement unit the service doesn't function properly - runs slolwy and patchy - and I still can't send any emails despite the "best" (sic) efforts of their customer service centre - tried to cancel contract and now they want me to pay over $300 in termination fees!!!!!

Network coverage issue, Calls drop and over of apologizing to people on the other end.

Kick them out.

Vodofone website says Sunbury tower upgrades are now complete. Strange how there is NO change to my vodofail reception in Sunbury over past few days.

godddd... I just renewed my 2 year contract with three and was suggested by customer care representative to switch over to vodafone... (ohh vodafail i mean) and thnx to my naiveity i agreed as i was promised better reception and faster internet. Been cursing myself since then as i hardly get any reception at my home and internet is just a dream now. Couldnt be more frustrated. Cant beleive though how a ccompany like this is still operational in aus that couldnt even provide adequate reception in melb metro region..

Been on the phone to billing today.I have been trying to stop since January premium text messages arriving and being billed to me.Rahul at Vodafone tells me that they are aware of the problem and have been trying to rectify it as I have been told twice that they have fixed it and I have done it over the net but the account stills is being billed and the 12 numbers keep coming in and being billed.I asked them if they were alerting the public to this problem as unless you vigilantly check your account you will be billed for a service that you thought you had stopped.This is basically a warning to check your bills as Vodafone according to Rahul have escalated the problem but are not planning on a public announcement.I figure it wouldnt be too hard through their own SMS system but they don't seem interested in alerting the public to a problem that has been going on for a lengthy period of time.

well i live in cranbourne, and this vodafone service, is crap if this happends one more time i either want something free or im changing to teltra cause this is crazy how many times this is happend. either sell this company to someone who can actually do this job RIGHT or bloody sell it off to someone who can do a better job and not stuff it up every bloody second its shit.

Constantly getting "no network" when trying to make a call from Brighton! The worst is that these calls do not show up on my account, therefore no proof of problem.

no coverage in langwarrin victoria, having to use land line again and its costing me a fortune

poor reception. everytime i use my mobile it cuts out & vodafone has the nerve 2 say it's my phone. i can tell you now that it is not my phone but shitty reception & service from vodafone

Switched from 3 to VF thinking companies would merge and service would improve, still i have crap data speeds, late sms and poor signal on Mornington Peninsula, i am currently looking to relocate to SE Vic country town where optus & telstra are strong, however NO VF at all, spoke to VF, best they could do is is allow me to unlock ph so at my expense i can swap sims to reliable service providers in the area hmm good business plan VF flood the market with cheap city plans to raise money for infrastructure and invest in the area with most complaints, they must be laughing all the way to the bank !!!!

sort yourself out vodafone! Im OVER your constant drop outs! Constant cut outs! and LARA you NEVER understand what I say!? Internet.....................WHAT a NIGHTMARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

the coverage and reception is terrible and always drops out when im on the phone

The USB charger part of my HTC Desire HD stopped working. The phone had been kept in near mint condition. It was to be covered by the 12 month warranty. After Vodafone sent it off it camed back with no work done on it and a report stating the severe distress caused the issue and that it would have cost more than the handset to repair. 10 years of loyalty, even through the rough patch last year. Enough is enough, need a reliable phone and reliable phone service

I work in melbourne's cbd. About half the time I get phone calls when I'm at my desk the line cuts out.

Calls dropping out, sms's unreliable, and internet? what internet? I have to go to my gym or library! What am I paying for. Both on my phone and on my USB modem service is not happening at all. It used to be very variable but now nothing. This is both in the northern suburbs and in the CBD.

I live in North Melbourne and need mobile broadband here (home), St. Kilsda & Footscray. All these places are near the heart of the CBD. My internet is hit and miss at the best of times and its getting beyond frustrating. As a student I need this service, in fact its ESSENTIAL to my studies... even now I can't load a page or wait less than 5 mins to load a frikken email. EPIC FAIL.. Even this whinge has taken 10 mins to load and type! Can't afford a to switch company.. arrrggghhh!

**UPDATE** can't even send this.. fuckers
**UPDATE2** 20 mins.. still nothing

Have not been able to get a reliable (or any) data connection for 2 days, I'm located just outside the Melbourne CBD. Really frustrating, noting I'm paying for a data service!

Just ported to Vodafone from 3 to get the new Nexus S. The "My Vodafone" site is absolutely horrendous compared to 3's website. I can't find anything... it is by far the worst website I've ever used. When will you get your act together, vodafone?

So after 9 months off contract with 3, I decided to sign up to a new 24 month contract with Vodafone. Ported my number over and the reception in Box Hill is absolutely terrible. I cannot even maintain a phone call without constantly redialing. What use is having so much credit when you are redialing all the time. Don't make this mistake like I did.

tried to call thru connect....and hung up on me at least 10 times...what is the point then?

No signal in the house i live in!! I use some other sim for international calls, and that seems to have amazing signal! Shame

Hi all,
I have been getting excessive internet usage charged to my Iphone 3GS as off the 1st of July. On one occasion I apparently used 760 Mb whilst sleeping, mind you I have wifi at home also. I noticed this when I checked my usage by texting 1512, has anybody else had this issue?

Try this for size. I run a business account with "up to" 6 phones, at the moment just 3 active phones. The advantage of this account is I can add and remove numbers without penalty. Supposedly. Last number that was added to the account had a NEW ACCOUNT set up in my business name, complete with 2 phone numbers I've never heard of and has racked up several hundred dollars in calls. Additionally, they've been sending the bills to an extinct street address. I've given it straight to customer service to sort out and told them not to contact me until it is sorted out. They have a 48 hour deadline. Unbelievable.

No network coverage in Richmond, Melbourne. Switched over to Telstra. Problem solved!!

It can't be a telecommunications business when you can only get 1 bar 8km from the centre of the second largest city in Australia.

Does anyone get a discount if they can get more that 4 customers to transfer to Vodafone ?

Did anyone notice when Michael Clarke started doing ads on the tele for vodafone his batting form went so far down it was only marginally better that Vodafones data transfer rates ?

Heard he got out of it cause it was hurting his image, especially when he was comparing his dongle to Vodafones. OOPPS Clarkie no bars this week.

Good to see his form picked up soon after he gave them the boot.

I upgraded to a new Samsung Galaxy SII. Phone is awesome, lightning fast browsing when at home on WiFi (Telstra Broadband). Figured I would give Vodafone a second chance because of all this talk of upgrading their network. I spent the first night on wifi downloading apps, then while showing off my phone at work the next day, couldn't even connect to Google even though phone showed HSDPA. Tryed to surf the net today with 3G reception and still waited 3-5mins for a page to half-load, then tryed the Android Market and got 'network error'. Tryed speed-test and got 'network error'. Tryed streaming a Youtube vid, outdoors, HDSPA logo showing, it took more than a minute to buffer 10secs. This is ridiculous, I have 3GB a month on my plan and since Sunday have used 100mb MAX. What am I going to do with 3GB!? I am going to try ringing Vodafail tomorrow to sort out this problem and possibly cancel my contract. I have been a Vodafone customer for 3 Years. The contract I am happy with, the Phone I am happy with, but if they can't do anything about my broadband reception, I am moving to Telstra.

Unable to send SMS, calls go straight to voicemail which don't arrive to me for upto 24hrs which often means missing out on business worth tens of thousands of dollars. Internet on the mobile doesn't work or a best is very slow.

Vodafone customer service rep promising to send out a new broadband Internet device that is supposed to fix the lack of broadband Internet being received, only to have it never show up.

Why doesn't the governing body do what CASA did to tiger airways and shut vodafone down?

Porting from 3 to Vodafone due to data charges when roaming with 3. Vodafone failed to confirm migration, so numbers returned to 3. Vodafone sends wrong sim. Vodafone insists that I speak to 3 to request migration again. Vodafone sends wrong sims..AGAIN. OMFG..frustrated, and I'm not even with them yet.