Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new
complaints. We think you will find more joy in posting on any one of
these fine product / brand review sites.
You can also post directly on the Vodafone community forums.
You can also post directly on the Vodafone community forums.
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Other People's Pain
Locations
| Everywhere (19206) | ACT (1140) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
Topics
4828 Someone from ACT thinks vodafone is Absolute failure at 27 Dec 2010 07:22:06 PM
Plenty has been said about Vodafone's appalling network. The only thing to exceed it (in a negative sense) is there telephone support. I have spent hours on the phone stating the bleedin' obvious only to be lied to, jerked around, and disconnected. They're united team when they're selling you something and are happy to facilitate, transfer you, do whatever, but if you have a problem,
"I'm sorry you've called the wrong area, you'll have to call someone else". And don't get me started on f***ing 'Lara'. I have already change companies so I'm no longer affected. My memories of God-forsaken Vodafone are so traumatic that I will never use them again, even if they fix things.
"I'm sorry you've called the wrong area, you'll have to call someone else". And don't get me started on f***ing 'Lara'. I have already change companies so I'm no longer affected. My memories of God-forsaken Vodafone are so traumatic that I will never use them again, even if they fix things.
4814 Someone from ACT thinks vodafone is very fail at 27 Dec 2010 07:19:29 PM
Intermittent fault's consisting of - NO SIGNAL, RAPID USE OF BATTERY LIFE , VOICE MAIL MESSAGES DELAYED IN COMING IN , pretty much what everyone else is suffering with. I thought it was my phone till I read your article today!!
cheers
Russ
cheers
Russ
4800 Someone from ACT thinks vodafone is at 27 Dec 2010 07:17:53 PM
Not told when signing up to an iPhone contract for 24 months that Vodafone doesn't receive a 3g signal in the suburb I live in (ACT 2905) and will require the assistance of a wireless booster. Vodafone's solution switch to 2g coverage while I'm at home which is painfully slow. Phone constantly drops out on phone calls, wont receive voicemail messages for a couple of days after they were left. I was on hold to my bank for 30 minutes and half way through a loan application I completely loss reception and dropped out. I have complained to Vodafone but their trouble shooting steps are unreasonable as they require another iPhone to compare with.
4788 Someone from ACT thinks vodafone is prepaid and internet at 27 Dec 2010 07:15:29 PM
I am a single parent and cant afford a contract. Vodafone promised a prepaid service to which I would be able to use as little as $10 to recharge my mobile phone and internet so I wouldn't have to use money from my food bills to keep in touch with family and friends around the world. I have had to spend alot more then just $10 to keep these items running as they didn't tell me that I would need more then $10 to be able to finish my schooling. Being on a tight budget I can no longer afford to recharge my internet for school so I have had to stop. I feel like I have failed because the service provider is trying to bleed me dry.
4761 Someone from ACT thinks vodafone is Terrible at 27 Dec 2010 07:09:57 PM
Well after taking 3 attempts to even access this page through the voda 3G connection I have finally made it. Over Christmas no phone coverage at all in primary CBD. Excessively slow net and a Indian call centre operators who don't know their hand from their butt. I'm tired of it. I use to fly the flag for you Vodafone but now.... Well I'll keep it civil.... Disaster is all I can say
28 Dec 2010 09:18:04 PM: which phone companies don't use Mumbai call centers, so far OPTUS, TELSTRA, and Vodafone don't, anyone left?
4700 Someone from ACT thinks vodafone is .... at 27 Dec 2010 06:55:53 PM
i work at vodafone so should sit & complain about my service to !
Come on Seriously
Come on Seriously
27 Dec 2010 08:19:29 PM: I'd be looking at moving jobs so and updating your resume so that you have no association with this organisation. This is going to cost Vodafone big time and that equals job redundancies.
4682 Someone from ACT thinks vodafone is its GAIDS FAIL (GAY AS AIDS) at 27 Dec 2010 06:53:08 PM
well my phone is on, but i cant recieve nor make calls while i have FULL RECEPTION !!!!! i cant recieve calls from work, i have to constantly turn my phone on and off only get get a backlog of msgs and voicemails !!!!
i also get charged for msgs from EUROPE which i NEVER signed up for, (promotional PREMIUM msgs) from the DAY I GOT MY PLAN, i called up to have things fixed and compensated but all i got was a load of BS....
Voda sucks b a l l s and i better get compensated or ill be joining those other frustrated customers !!!!! LEGAL ACTION
DEFINATELY GOING TO SWITCH CARRIERS
i also get charged for msgs from EUROPE which i NEVER signed up for, (promotional PREMIUM msgs) from the DAY I GOT MY PLAN, i called up to have things fixed and compensated but all i got was a load of BS....
Voda sucks b a l l s and i better get compensated or ill be joining those other frustrated customers !!!!! LEGAL ACTION
DEFINATELY GOING TO SWITCH CARRIERS
4667 Someone from ACT thinks vodafone is LEGAL EAGLES OUTSIDE OF AUS!! - YOUR CHANCE at 27 Dec 2010 06:48:35 PM
Lawyers outside of Australia. Take the lead in in your market. Big opportunities based on Vodafone in Australia's failures!!! If you have similar laws you can reap big!
4656 Someone from ACT thinks vodafone is Text Messages at 27 Dec 2010 06:46:27 PM
I am have two mobiles, one with Vodafone and one with Transact which runs off the Vodafone network. Both phones are not getting SMS's on time or not at all. Obviously this is a common problem because I had to ring CBA to turn off my SMS security verication because it just did not work.
I am also expriencing problems ringing overseas mobiles, the receiver can not hear my voice. Use a Telstra mobile or landline and it works straight away.
I am also expriencing problems ringing overseas mobiles, the receiver can not hear my voice. Use a Telstra mobile or landline and it works straight away.
4596 Someone from ACT thinks vodafone is at 27 Dec 2010 06:34:49 PM
unless i make a phone call to my home phone or any other phone first thing in the morning my mobile phone does not recieve calls its as if it needs abump start to get going even then it doesnt allways work i have had angry tradesman trying to get access to homes or get an address as we all know most tradesman are on a very tight scedule and this has caused me alot of grief since i sighned up with vodaphone 3 months ago october 2010 i have had nothing but bad coverage i have lost count of the times i have called vodaphone and have been told that i can exit the contract but have to pay for the handset $500
4590 Someone from ACT thinks vodafone is it sucks at 27 Dec 2010 06:34:08 PM
its about time someone was able to do something about the service. i tried going into the store in Elizabeth city center and they practicably called me a lier and was really rude about it too. they tried to say i have full service when i know i dont, it always drops out in my home no matter what room. iv even had to buy a home phone so i didnt loose calls from work. even sometimes i cant even message and have to wait till it comes back. they said it could be a faulty sim card and yet even tho they replaced it, nothing has changed. im paying heaps for a service they dont even give me properly. i hope this law suit helps everyone like me out that can not afford to do something about it.
4511 Someone from ACT thinks vodafone is Extreme Fail at 27 Dec 2010 06:19:26 PM
My reception cuts in and out both at my work place and at home. Both places of which are located in the north and south side of Canberra. Phonecalls are always a challenge and my voice-mail messages take days to come to my visual voice-mail. Not to mention text and mms messages. I get them (MMS) at least 8-9 hours minimum after a friend tells me they have texted one. Its so pathetic and disappointing, I'm glad this website exists. What's more, how about Vodafone actually upgrades their towers like they always say over the phone?? How about they take some of their sponsorship dollars away from things like the cricket and focus more on their service.
4487 Someone from ACT thinks vodafone is at 27 Dec 2010 06:14:30 PM
4466 Someone from ACT thinks vodafone is Very at 27 Dec 2010 06:10:26 PM
I always have one or two bars of reception, i have never had full reception ever since joining on vodafone a few months ago. my phone calls drop out constantly. i have tried contacting them through their customer service line, had no luck, they told me they could not access my information (billing) untill a certain date, they then promised they would call me on a specific date and time. That day i checked on 'My Vodafone' and I found out i could access the information that they claimed they could not get. On top of that they never called back on the day and time they said they would. On top of all that mess, when i got my phone bill the next month, they told me i owed $165 that is overdue, for some unknown reason, since i am on a $79 UNLIMITED plan. When i called to ask where this $165 fee came from, they could not explain it and told me they had to speak to their manager and they would call me back. It has been 2 weeks since that happened and they still have not called me back. Not happy at all, If i knew this was the service you get with Vodafone i would of gone with another company.
27 Dec 2010 10:12:35 PM: Try going into a store. Generally speaking, the staff there can actually convey your bill to you in english.
4354 Someone from ACT thinks vodafone is 100% at 27 Dec 2010 05:54:53 PM
Nil coverage, nil service but plenty of bill. Phone i was provided by Vodafail was locked to 3 and as I was interstate was slightlty inconvenienced all week. No phone but plleeeeeenntttyyy of excuse.
But just listen to Lara....hang in there we'll be with you soon......
But just listen to Lara....hang in there we'll be with you soon......
4351 Someone from ACT thinks vodafone is 100% at 27 Dec 2010 05:54:18 PM
Nil coverage, nil service but plenty of bill. Phone i was provided by Vodafail was locked to 3 and as I was interstate was slightlty inconvenienced all week. No phone but plleeeeeenntttyyy of excuse.
But just listen to Lara....hang in there we'll be with you soon......
But just listen to Lara....hang in there we'll be with you soon......
4334 Someone from ACT thinks vodafone is FEDERAL COMMUNICATIONS MINISTER STEPHEN CONROY?? at 27 Dec 2010 05:52:55 PM
The responses show that you and your colleagues are failing Aussies in the secure provision of communications!!! WILL YOU ACT ON THIS????
27 Dec 2010 08:24:00 PM: Conroy would not even know how to switch on a mobile phone... the guy is an imbecile.
4269 Someone from ACT thinks vodafone is at 27 Dec 2010 05:44:50 PM
Constant call drop outs, data drop outs, roaming constantly to try to get a connection are all common problems I have had in the last three years. Not to mention the lack of coverage in areas which I believe are not remote across Australia. Long waiting times on call service line have continued. Any form of compensation on the bill? No chance.
Thanks for setting up this site!
Thanks for setting up this site!
4257 Someone from ACT thinks vodafone is 3's roaming to steal money at 27 Dec 2010 05:41:24 PM
I have had enugh. everytime i attempt to type a text the phone goes on searching. usually taking atleast 5 minutes waiting for it for sum hour of the day to recharge it's reception. When i'm at macquarie university it is always on roaming. As a result 3 is always charging me atleast a couple of dollars extra for using the roaming internet service when the email automatically load itself or i accidentally hit the internet application while the phone is on roaming. GET IT RIGHT VODAFONE. I WANT MY ROAMING "EXTRA CHARGES" BACK..... .... contact me!
27 Dec 2010 05:41:54 PM: sorry this is from sydney, blacktown
4253 Someone from ACT thinks vodafone is at 27 Dec 2010 05:41:06 PM
Hello. May I have your number please? Hello. Hello? Yes. Good Morhing sir! May I start with your number please? Overseas static. "This is the tenth person I have been sent to to resolve this issue." "Yes what is your number?" "My God I have been on the phone for over an hour. I just want my failing and slow connection and plan fixed." What is your number Sir? "I have already given it Ten times." More overseas static.
What a waste of time. Let me sign the class action.
What a waste of time. Let me sign the class action.
27 Dec 2010 07:36:23 PM: I've had that problem why should you need give out your number more then once
4234 Someone from ACT thinks vodafone is EXTREMELY at 27 Dec 2010 05:37:40 PM
In the centre of Canberra with apparently "full service" I cannot call another vodaphone within the same area!! Or if it does get through it cuts out after a minute
USELESS!!
GIVE US OUR MONEY BACK FOR NOT PROVIDIG US WITH THE SERVICE YOU SOLD!!
USELESS!!
GIVE US OUR MONEY BACK FOR NOT PROVIDIG US WITH THE SERVICE YOU SOLD!!
4226 Someone from ACT thinks vodafone is unsympathetic and unreasonable at 27 Dec 2010 05:36:17 PM
numerous contract failures , failures to inform me the non contract plan i am currently on is actually now $20 cheaper? and you get x y z free? Ok i will just sit on my old deal shall i , just complete arrogance. They always over charge me for data, i have 5 gb on phone and 10 gb on wireless it easily meets my demand i very rarely if ever have gone any where near over, but always have excess usage why because they fail to upgrade from previous data plans ?? after i have called numerous times to change plans. always have people/clients/friends tell me they called me , and i have no record? late voice mail message some that come in 2 days later....and ect ect
4222 Someone from ACT thinks vodafone is Extreme Fail at 27 Dec 2010 05:35:40 PM
My husband had a vodafone mobile for aout a year before he passed away, we often spoke about switching to a new carrier howver never got around to it before he died.
For the entire period we never received bills, the phone would be constantly disconnected due to unpaid bills, vodafone would promise to resend the bill and demand the outstanding amount be paid or the phone wouldnt be reconnected, as we had a business we could not be without a phone so we would pay the bill but still the bill would not arrive. We complained about this numerous times we were assured it would be corrected however prior to my husband diying 4 motnhs ago it was still not reticifed and they have been chasing payment for his final bill even asking to speak with him and becoming irate when they are told it is not possible.
During the time of all this happening the reception on the vodafone was crap even when we were standing right near a tower the phone would constantly drop out and we were forever having drop out issues.
Thankyou for putting this site together and allowig us to air our vodafails!
For the entire period we never received bills, the phone would be constantly disconnected due to unpaid bills, vodafone would promise to resend the bill and demand the outstanding amount be paid or the phone wouldnt be reconnected, as we had a business we could not be without a phone so we would pay the bill but still the bill would not arrive. We complained about this numerous times we were assured it would be corrected however prior to my husband diying 4 motnhs ago it was still not reticifed and they have been chasing payment for his final bill even asking to speak with him and becoming irate when they are told it is not possible.
During the time of all this happening the reception on the vodafone was crap even when we were standing right near a tower the phone would constantly drop out and we were forever having drop out issues.
Thankyou for putting this site together and allowig us to air our vodafails!
4202 Someone from ACT thinks vodafone is CALL CENTRE SUCKS at 27 Dec 2010 05:33:19 PM
can u please employ people who UNDERSTAND ENGLISH!!!
27 Dec 2010 05:35:47 PM: 100 percent agree!!!!!
4098 Someone from ACT thinks vodafone is Vodacrap at 27 Dec 2010 05:21:47 PM
A couple of months ago, as soon as my calls connected, the phone cut out and that was that. No calls could me made or received. Both my husband and I are with vodafone so we were unable to contact anyone for a week or so. I rang a number of times and complained that there was no point having a contract with vodafone if I couldn't ever make or receive calls and the best I got was 2 months credit for both of us. What's the point of credit if you can't use the phone though!!
CAn anyone confirm if they have successfully been able to get out of their contract???? AS much as it pains me, I think a switch to Telstra is the only option if in Tassie.
CAn anyone confirm if they have successfully been able to get out of their contract???? AS much as it pains me, I think a switch to Telstra is the only option if in Tassie.
27 Dec 2010 05:27:06 PM: yeah i got 2 months credit but it seemed to have disappeared when i got my next phone bill...and i have thought bouit getting out of my contract...
4084 Someone from ACT thinks vodafone is dodgy brothers at 27 Dec 2010 05:20:47 PM
i just signed up on a 24 month plan which came with a free nokia n97 mini. i was supposed to recieve a 50% discount for the first 12 months of my $29 a month plan. my first bill is over 41 dollars. when i rang it said there was a 41 minute wait to speak to someone. i waited patiently but at 29 minutes, the line went dead!!! i rang the next day, andf discovered the discount had not been applied and that they were going to transfer me to the " discount activation centre". guess what? that dept wasnt open!! eventually i spoke to someone else, and they have said my discount will apply from the timew i rang upo instead of the time the plan started. also, using the internet on my phone is CRAP!! whats the point of having sat nav on your phone when the service is TOO SLOW to make it work!!! it takes up to 54 minutes for one page of facebook to load...VODAFGONE YOU ARE RIPPING ME OFF
4041 Someone from ACT thinks vodafone is Pathetic "Service" Provider at 27 Dec 2010 05:16:04 PM
Phone has full service but callers are being told that it is switched off or out of range. Text messages being delivered up to 6-7 hours later than being sent (and usually all at once). Voicemail messages being delivered up to 48 hours after being left. "No Service" in the centre of major metropolitan areas.
We are moving our business of nearly 2000 staff to another provider who actually know what they are doing.
We are moving our business of nearly 2000 staff to another provider who actually know what they are doing.
4036 Someone from ACT thinks vodafone is pathetic at 27 Dec 2010 05:15:23 PM
As per all other complaints I have known about this conspiracy for quite some time. I have talked to quite a few people about this being a conspiracy as in continous drop outs, connection failures, the phone turning off, rebooting on its own, and it is a pain in the arse. For one phone call I can end up re dialling up to four times, which means I am being charged the connection fee that many times. This is Vodaphones way of making more money out of me for that one call. Not happy at all. Will be seeing Vodafail soon.
4029 Someone from ACT thinks vodafone is abysmal at 27 Dec 2010 05:14:18 PM
I regularly receive no phone coverage or 3G data in the middle of the Perth CBD. I have experienced more reliable mobile coverage in rural Indonesia.
4010 Someone from ACT thinks vodafone is poor service at 27 Dec 2010 05:10:26 PM
I can't even get service in my own house half the time and i live in town not in the country, when i visit family and friends in the country it is even worse. Very unimpressed and will be changing my provider once my contract runs out.
3978 Someone from ACT thinks vodafone is at 27 Dec 2010 05:03:34 PM
I am signed up for 24month contract at $114 per month - since then I have had hardly any coverage in the area that I live , continual drop out and excessive billing over my $114 per month. A lot of the time when I call my message bank it drops out and I have to recall again when I have reception. My business depends on phone calls and it is embarrassing and costly to have to keep calling my clients back. I not only want out of contract but want to be compensated for lousy service. Vodafone has not kept their end of deal in providing good service
3964 Someone from ACT thinks vodafone is bad at 27 Dec 2010 05:01:21 PM
I have asked vodafone to fix my iphone so I can send emails from my work email. its now been 3 months!! And now they have stopped replying to my emails. I have had to change my web service to g-mail so I can send emails from i-phone. They say it is due to spam but that's not my problem so why don't they just fix it.
3897 Someone from ACT thinks vodafone is Sucks at 27 Dec 2010 04:51:16 PM
Vodaphone Sucks. Rip off, a total scam. You better do something ASAP or im gonna go CRAZYYYY on u
3878 Someone from ACT thinks vodafone is international calling barred to certain countries : Cuba at 27 Dec 2010 04:48:45 PM
Vodaphone blocks calls to Cuba and also FROM cuba, this is after advertising on their website that you can make all international calls in certain cap plans. But once you sign up with then on a contract they say oh you can call cuba and "we dont know when it'll be fixed". They are highly deceptive in their advertising and border or illegal or fraudulent practices. I realize that this particular problem will not affect many people but Australia is a multicultural country and this sort of deceptive behaviour by vodaphone affects the Spanish speaking diaspora in Australia.
27 Dec 2010 04:49:36 PM: correcting they say "you can't call Cuba"
3865 Someone from ACT thinks vodafone is at 27 Dec 2010 04:47:24 PM
So here it is. As ex staff member of Vodafone, I was disgusted to find out that Vodafone actually charge you on their premium 123 service to wait on their queues. When you ring 123 in sit on their queue, which lately are long and often you pay to sit their listening to advertising and music. Instead of actually charging you when a rep answers your call they decided to charge you to wait on the queue. Once upon time the Service Level on the 123 calls was around 95% calls answered within under 30 seconds. As a caller on 123 this Service Level is out the door. I spend so much time waiting such that I never call this service ever again. To make matters worse most customer service calls are handled overseas and after trying to get a copy of a plan agreement 5 times I will not call their customer service lines ever again. Instead I call friends that still work for Vodafone to help. I cannot believe that Vodafone can charge YOU/US to pay a premium charge to wait for their insufficient staffing levels to be able to answer your call. How is this right. The next time you call 123 and you go through to a queue remember you are paying top top dollar to listen to their advertising and rank music.
27 Dec 2010 04:53:50 PM: You're calling a premium number and complaining about cost? Just call the 1555 number then if you don't want to pay, it's not like they force you to call 123.
3787 Someone from ACT thinks vodafone is in the minuses!! at 27 Dec 2010 04:40:49 PM
i thought it was where i lived as to why my reception and calls dropped out!! so glad to know that all of australia is experiencing the same annoying problem!!
3774 Someone from ACT thinks vodafone is Big Fail at 27 Dec 2010 04:39:57 PM
Signed a 2 year contract in Nov 2009 and have had nothing but problems since. 2 software reloads and a new handset have made no difference. Call dropouts and no reception in places like Batemans Bay and Narooma. Add to tath the terrible assistance you get when you ring them, and Vodaphone is simply a joke.
My plan was to sit it out til Nov 2012 when my contract would be up. However with this website, maybe something can be done to show Vodaphone they can't offer a service that doesn't actually exist.
The fact they came out on the news tonight and apologised for the bad service shows they know something is wrong.
Looing forward to seeing what happens from here.................
My plan was to sit it out til Nov 2012 when my contract would be up. However with this website, maybe something can be done to show Vodaphone they can't offer a service that doesn't actually exist.
The fact they came out on the news tonight and apologised for the bad service shows they know something is wrong.
Looing forward to seeing what happens from here.................
3748 Someone from ACT thinks vodafone is -10 at 27 Dec 2010 04:36:31 PM
I thought I was the only one. Vodafone used to be at the top of its game - looks like it's another case of getting too big too quickly. I was out one night in Sydney and had to get a friend to a medical centre urgently - I tried using the map on my i-phone but the 3G cut out, then the signal was out so I couldn't dial the medical centre for directions. In the end we drove to the nearest hospital. Thankfully my friend was okay - it could have been more far more serious though.
3743 Someone from ACT thinks vodafone is The worst ever at 27 Dec 2010 04:36:15 PM
Constantly no service where I work whilst the other colleagues who are with different telecommunication company (such as TPG) having full services appears on their phones. I wish I could terminate my contract with Vodafone and move to other company.
3738 Someone from ACT thinks vodafone is Mega Fail at 27 Dec 2010 04:36:02 PM
3731 Someone from ACT thinks vodafone is VERY!!!! at 27 Dec 2010 04:34:42 PM
I've had issues with my phone for a year now. My phone freezes continuously and switches off at least 10 times a day.
I'm so over VODAFONE!!!!
I'm so over VODAFONE!!!!
3669 Someone from ACT thinks vodafone is at 27 Dec 2010 04:27:51 PM
I have had no 3G coverage for about 3 weeks now in Gungahlin area and all over Canberra.. I thought it was my phone. I contacted Vodafone and waited 90mins for me to speak to someone.. Just to tell me how to switch 3G off my phone and I could make and receive calls. With this function now switched off! I have unlimited and rely on this phone for work and personal calls.. I visited a local vodafail store on christmas eve wanting to cancel my account and they said that they could not process this.. That I had to call disconnections and I said..what another 90 min wait on the phone!! I am so over it.... also my mobile broadband is due to expire next month and I am disconnecting that too.... this is flamin' ridiculous! The sales person at Vodafone also said the 3G failure was widespread over Canberra and they have had no response to their emails to the company! Go figure...
3658 Someone from ACT thinks vodafone is EVERYTHING is wrong with them! at 27 Dec 2010 04:26:37 PM
I have been with Vodafone for years and never really had any problems with either reception or customer service. Over the last 6 months I have no reception in most places and when I do it takes minutes to even start ringing a number, my voice mails take hours and/or days to come through and when they do I cant even access them!! When people try to call me it goes straight to voice mail or just beeps and my phone doesn't even ring!! I have called their customer service so many times and keep speaking to useless people who tell me that "Australia is a large country, so you cant have reception everywhere" and if I want to leave I have to pay a massive exit fee... anyways I have logged a complaint with the ITO and they were great and say I have grounds to get out of my contact. I would urge everyone to do the same! I am still waiting to hear from Vodafone but hopefully this time in a few weeks I will be with Telstra!
27 Dec 2010 04:28:19 PM: sorry TIO*
29 Dec 2010 08:34:59 PM: OMG me to!
29 Dec 2010 08:53:26 PM: Mee too I was so excited to get my new i phone 4 and now I hate it.. I know its not the phone but the provider. I can't make calls on it as no-one can hear me long enough and then it drops out.. I might get pic messages 2 days later. And yes sometimes doesn't even ring. Its just so frustrating. I nearly threw it through the window at the vodafone store, when once again no one was willing to help me out. It really is a disgrace that in this day and age we have to go to these limits to get some good old fashioned serviced and Communication.
29 Dec 2010 09:11:30 PM: I moved to the big T about a year ago and both my brother and sister got out of their contracts (thanks TIO) and also moved to the big T. We are all incredibly happy with our move it's a little more expensive but well worth it.
4 Jan 2011 09:24:31 PM: nothing wrong with paying for something that works
3653 Someone from ACT thinks vodafone is Bad - but recoverable at 27 Dec 2010 04:26:20 PM
2 year contract with 16 months left, living on Bribie Island, QLD. We can go for days with no service. When we get service it is zero to all bars, varying by the minute, most times, no 3G at home mst times so use WiFi all the time at home which I did not need to do with Optus.
Given up trying to talk to the Indians several times without success as even after an hour wait, no answer, I don't have that sort of time.
I have access to 2 x Nokia and 1 x Huawei smart phones, all with the same problems so it is not the phones. I am in the industry and know that their cell site is badly designed and there is not enough equipment to handle the traffic. We are approx 500m line of sight from the cell site.
Fortunately I send most of my time away from home and most times, the service is OK as I am overseas. If only Vodafone's Australian network was as good as their NZ network.
My wife is on Telstra, no problems, Optus was not brilliant but OK, Vodafone sucks.
I have had no billing problems and their shop in Morayfield was excellent but one of their shop in Chermside was the pits, 1 1/2 hours to open an account???
Given up trying to talk to the Indians several times without success as even after an hour wait, no answer, I don't have that sort of time.
I have access to 2 x Nokia and 1 x Huawei smart phones, all with the same problems so it is not the phones. I am in the industry and know that their cell site is badly designed and there is not enough equipment to handle the traffic. We are approx 500m line of sight from the cell site.
Fortunately I send most of my time away from home and most times, the service is OK as I am overseas. If only Vodafone's Australian network was as good as their NZ network.
My wife is on Telstra, no problems, Optus was not brilliant but OK, Vodafone sucks.
I have had no billing problems and their shop in Morayfield was excellent but one of their shop in Chermside was the pits, 1 1/2 hours to open an account???
3577 Someone from ACT thinks vodafone is Extreme at 27 Dec 2010 04:21:38 PM
Constant drop outs, sms delays of upto 2 days, signal strength goes from max to no covereage while standing still. Coverage around ACT patchy.
3558 Someone from ACT thinks vodafone is very fail at 27 Dec 2010 04:20:27 PM
Three mobile has been bought out by Vodafone.. Coverage is now constantly roaming. When we signed up to the three contract, we were not told at the time that vodafone had bought three mobile out, only when we complained of coverage, they said sorry, its vodafones problem!
3543 Someone from ACT thinks vodafone is failed horribly at 27 Dec 2010 04:19:38 PM
fuck vodafone, they always cut out and impact on the running of my business
3494 Someone from ACT thinks vodafone is they don't care about there service at 27 Dec 2010 04:15:20 PM
I have two phones through vodafone and spend about 250 to $270 a month with them one month they sent me a bill for $500 I thought it must be because I did not pay my bill on time on there system the next month it was even more $1000+ they started sending me letters that I must pay or have my service cut off, I am very busy but had to ring them to see what was going on they told me that my unlimited plan was limited which pissed me off, but there was still no reason for the bills to be so high I spent two days on the phone trying to sort it out instead of running my business and earning money I was talking to people who couldn't care less about the issue at hand.
I ended up speaking to someone in head office in Sydney I think they worked out that my blackberry was connected to the net the whole time which it is supposed to be but they where billing me for each minute when there not supposed to.
There service is crap and let's me down on a daily bases it is so consistently crap I am totally used to it now.
Thanks to who set this site up and letting me have a whinge.
I ended up speaking to someone in head office in Sydney I think they worked out that my blackberry was connected to the net the whole time which it is supposed to be but they where billing me for each minute when there not supposed to.
There service is crap and let's me down on a daily bases it is so consistently crap I am totally used to it now.
Thanks to who set this site up and letting me have a whinge.
3479 Someone from ACT thinks vodafone is at 27 Dec 2010 04:14:34 PM
3431 Someone from ACT thinks vodafone is Fucked up to the bone at 27 Dec 2010 04:11:19 PM
NO reception ANYWHERE, i don't receive texts until the day after they are sent, and same for sending texts.
I can't make a fucking decent phone call to anyone, the reception always cuts me off and theres no chance of me ever accessing mobile internet through it either. I would be dreaming if i thought it would work.
Ridiculous service and a damn rip off. Good on you for taking action. Its unfair to all us customers who have to pay them for a service we dont fucking get.
I can't make a fucking decent phone call to anyone, the reception always cuts me off and theres no chance of me ever accessing mobile internet through it either. I would be dreaming if i thought it would work.
Ridiculous service and a damn rip off. Good on you for taking action. Its unfair to all us customers who have to pay them for a service we dont fucking get.
3381 Someone from ACT thinks vodafone is Reception = poor at 27 Dec 2010 04:07:45 PM
My coverage continues to drop out in the middle of our national capital. I can't even use my phone at my own house!
3378 Someone from ACT thinks vodafone is Never switched on at 27 Dec 2010 04:07:30 PM
The moblie broadband i have disconnects every 10 mins and the download rate burns faster then when I was on 3. It drops out on a average of 20 times a day. Shocking service.
3350 Someone from ACT thinks vodafone is At least their Indian call centre has a sense of humour at 27 Dec 2010 04:01:13 PM
I have a Vodafone prepaid mobile broadband stick which I mainly use whe travelling. I recently topped it up as we were moving house within the ACT to Kambah and did not want to be off the net while bigpond did their shift.
Couldn't get any coverage at the new house however even though it is in the standard coverage map. Called up Vodafone got an Indian guy at the call centre - he had a look at his version of the coverage map and advised me that where we are only has an outside coverage i.e. the modem won't connect to the network from inside the house but might work from outside.
So we went outside with the laptop and tried to connect on the street - needless to say it didn't work but I have a feeling the call centre guy must be having a bit of a chuckle.
Fortunately for me I have only lost the pre paid value but I really feel for those who have signed on for bigger contracts with this company.
Couldn't get any coverage at the new house however even though it is in the standard coverage map. Called up Vodafone got an Indian guy at the call centre - he had a look at his version of the coverage map and advised me that where we are only has an outside coverage i.e. the modem won't connect to the network from inside the house but might work from outside.
So we went outside with the laptop and tried to connect on the street - needless to say it didn't work but I have a feeling the call centre guy must be having a bit of a chuckle.
Fortunately for me I have only lost the pre paid value but I really feel for those who have signed on for bigger contracts with this company.
27 Dec 2010 07:44:30 PM: I'm up near Urambi Primary and I get a alright internet connection it's ment to be fix in 2 months
3348 Someone from ACT thinks vodafone is Epic at 27 Dec 2010 04:01:06 PM
Virtually no mobile broadband signal in Canberra. Constant dropouts which I thought must have just been me til i was talking to mate online in a different Canberra suburb, and he dropped out at the same time as I did - another Vodafone customer... Then, after 20 months of having problems with getting their wireless internet usage meter to work, and getting charged for excess usage, I have finally given up on this crap provider and gone to Telstra with 4 months to run on my Vodafone contract. That's how over it I am - I am paying them $100 month for a 'service' I am no longer using just so that I can use my internet uninterrupted.
3297 Someone from ACT thinks vodafone is at 27 Dec 2010 03:52:14 PM
Over the last couple of weeks I have noticed less coverage, delayed text messages and phone calls and no coverage over night (I have to switch my phone on and off to get any txt messages). I've had my phone and contract with vodafone for the last 2 years and things have been fine up until just recently...not sure why!
3253 Someone from ACT thinks vodafone is epic fail at 27 Dec 2010 03:46:36 PM
i never have service even at my house where i have never had problems at all with optus etc, as well as having my calls constantly dropping outand voice mails coming thru over 2 days later. i am currently in the process of changing providers even tho i am still under contract until July next year. i have called several times and waited for up to an hour and a half before someone answered only to have them hang up on me when they put me on hold. honestly i need a provider that doesnt have so many issues .. worst service ever !!
3155 Someone from ACT thinks vodafone is Max Fail at 27 Dec 2010 03:33:49 PM
Speaking to friends on Vodafone, they constantly drop out. Reception doesn't exist and 3G is terrible. I don't think this Vodafone is alone here. Telstra and Optus etc are pretty shocking also. It's amazing just how crap our Telecommunications services are. Do we expect to much?
3152 Someone from ACT thinks vodafone is the worst at 27 Dec 2010 03:33:33 PM
4k a second mobile broadband speed. My dial up was better
3130 Someone from ACT thinks vodafone is All day every day at 27 Dec 2010 03:31:09 PM
I live 7km from the city centre in Belconnen and rarely get more than one bar of reception on my iphone. I rely on my phone for my wireless broadband and it often takes quite a while to get any connectivity. It is also incredibly slow. I have called Vodafone customer service many times and been told my only option is to pay out my plan (ie $70 x each month left) in order to leave the contract. I just don't have that kind of money! I am paying full price for a service which rarely works. You couldn't get away with this in other industries outside telecommunications.
3123 Someone from ACT thinks vodafone is Epic at 27 Dec 2010 03:30:34 PM
We are a small company in Canberra and we were contacted and convinced 2 years ago by a Vodafone salesperson to move all of our mobiles over to a more cost effective group account. We initially told the salesperson that coverage is not suitable for us because we need support for people travelling interstate and into regional areas. However, the salesperson convinced us that within 3 months that the Vodafone network was undergoing a major upgrade and that coverage would be even better than their competitors. We have finally moved back to Telstra - we fell for the oldest trick in the book. Before the move back we even struggled with suitable coverage with Vodafone even in our office located in central Canberra.
27 Dec 2010 03:40:02 PM: Vodafone have been using this excuse since I fist signed up with them in 2004 !!!
3094 Someone from ACT thinks vodafone is Epic Fail at 27 Dec 2010 03:27:13 PM
So the touch screen on my phone stops working. Okay, fair enough that's from overuse not Vodafones fault.
But then I go into the store and ask them about it. They tell me "Oh it costs $40 for you to give us your phone to fix and then we'll minus that off the actual repair bill. It should take around 2 weeks to find out what's wrong and then fix it."
So I ask what do I do in the meantime? I need a phone.
The lady tells me, "We do have replacement phones, but we've got so many repairs sent off right now, we don't have many left." I don't really care at this point, even if I have a brick phone as a temporary replacement.
So she goes and looks at the replacement phones and comes back. "I'm sorry, we do have replacement phones, but we don't have any chargers for them."
Seriously? Vodafone? What kind of business doesn't have chargers for their phones? Really?
So the next day i go to one of those little mobile phone repair shops that they have in the malls. $80? Half an hour? And my phone is fixed and back to me.
Seriously Vodafone, step up. You suck and will never be getting anything from me. Ever.
But then I go into the store and ask them about it. They tell me "Oh it costs $40 for you to give us your phone to fix and then we'll minus that off the actual repair bill. It should take around 2 weeks to find out what's wrong and then fix it."
So I ask what do I do in the meantime? I need a phone.
The lady tells me, "We do have replacement phones, but we've got so many repairs sent off right now, we don't have many left." I don't really care at this point, even if I have a brick phone as a temporary replacement.
So she goes and looks at the replacement phones and comes back. "I'm sorry, we do have replacement phones, but we don't have any chargers for them."
Seriously? Vodafone? What kind of business doesn't have chargers for their phones? Really?
So the next day i go to one of those little mobile phone repair shops that they have in the malls. $80? Half an hour? And my phone is fixed and back to me.
Seriously Vodafone, step up. You suck and will never be getting anything from me. Ever.
12 Feb 2011 08:26:35 PM: Dont lie, tell the truth, it is impossible for you to have overused. Vodacrap never has consistent coverage anywhere long enough for anyone to overuse!!!!
3077 Someone from ACT thinks vodafone is Fail Fail Fail! at 27 Dec 2010 03:24:35 PM
not only do my voice messages come all at once 4 days after they've been left by callers, and my calls just drop out mid conversation... oh and not to mention it taking over 2 minutes for a call to start dialling, but I get overcharged by $107! I'm paying for Vodafones failures - not the service expected.
Failmiliarity becoming a bore!
Failmiliarity becoming a bore!
27 Dec 2010 03:25:02 PM: Bondi, not ACT
3052 Someone from ACT thinks vodafone is Toooo Far!!! at 27 Dec 2010 03:21:33 PM
My vodafone iPhone is constantly out of range even if it says it is well within... Phonecall always cut out and I cannot chat online as it constantly cuts in and out of reception. I also have my mobile Internet with them and because of these issue I've cancelled my plan now twice with no action, every month without fail I recieve a bill. Is it that hard???
3047 Someone from ACT thinks vodafone is Bad reception and dropoutss at 27 Dec 2010 03:20:44 PM
I use borg USB broadband and mobile, I live in the inner-city and at best on broad band get 2 bars normally one data transfer is either in kbps or bps really is so frustrating, plus constantndrop outs, my phone is similar I'm not in the country, im in sydney cbd-GOD!!
3027 Someone from ACT thinks vodafone is Atrocious at 27 Dec 2010 03:17:47 PM
Since signing up almost 18 months ago, I have wished daily, that I hadn't. Recetion is atrocious and I'm in the Nations Capital. Messages don't get through, internet connection is as slow as dial up, and at least 10 times a day I am unable to make phone calls due to no connection. At least 70% of my attempts to call out do not succeed. I would say Vodafone is the most pathetic excuse for a telecommunications company, and I'm just counting down the days until I am able to DISCONNECT.
3007 Someone from ACT thinks vodafone is TOTAL at 27 Dec 2010 03:14:35 PM
My iphone is constantly out of service and disconnecting from the network. Then when I think it is in service and it looks to have full network coverage, people get sent straight to voicemail because it doesnt even ring!
FFFFFFFFFFFFFFFFFFFFFRUSTRATING
FFFFFFFFFFFFFFFFFFFFFRUSTRATING
2988 Someone from ACT thinks vodafone is Epic fail at 27 Dec 2010 03:12:51 PM
Got an bill for a bloke named Gurpreet in Sydney. When I called to correct them they deactivated my SIM. I had to drive half an hour to find an open Voda shop to get a new SIM since they're all being remodelled. Phone still won't work.
2937 Someone from ACT thinks vodafone is VERY at 27 Dec 2010 03:00:47 PM
Vodafone Mobile Broadband is the worst I've ever experienced. And their telephone customer service is the worst I've ever experienced. Already cancelled my phone plan. Will never use them again.
27 Dec 2010 03:08:57 PM: The vodafone mobile broadband usb stick is an absolute disgrace.I now have to pay the vodacrap contract out(cancel it)and sign up with another carrier all because i was promised that if i pay $39 per month i would be provided access to the internet.
damn criminals!
damn criminals!
27 Dec 2010 03:37:01 PM: Im in Braddon and lucky to get 4k a second durning normal internet hours. Yep I love waiting half and hour for a mp3. Epic fail.
2925 Someone from ACT thinks vodafone is unable to retrieve emails on time at 27 Dec 2010 02:58:25 PM
I joined vodaphone infinite plan with a Nokia N8 i am supposed to receive emails as soon as they arrive, failing to receive them I rang vodaphone who told me they have a jam on their network I went today to vodaphone and they say it is the fault of Nokia as it is a Nokia phone. Thestaff could not answer proper questions recarging my plan
2900 Someone from ACT thinks vodafone is Pain Fone at 27 Dec 2010 02:53:02 PM
Vodafone's system never shows most recent credit balance for postpaid cap. you will not know whether you have sufficient credit to call or not. but surely you have to pay extra fees. Vodafone is just making fun of people.
2879 Someone from ACT thinks vodafone is BIG FAT FAIL!! at 27 Dec 2010 02:49:22 PM
I was with Optus for years and decided to change to vodafone and people keep telling me my phone goes straight to voice mail and never rings. But the voice mail msg never comes through. Then if someone sends me a txt msg I don't get it until I send a txt (it's like they are stuck in cyber world until I start txting!) Driving me insane!!!
21 Jan 2011 07:26:49 PM: I have got sms's up to a week after someone has sent them
2871 Someone from ACT thinks vodafone is lack of coverage at 27 Dec 2010 02:48:16 PM
I've been a vodafail customer for the past two years. I find that in the Belconnen town centre that the reception is very week, and in Dunlop, It is pathetic.
I've got a blackberry storm and rely on this for business. I'm changing phones and will see if it is the phone or the network.
I've got a blackberry storm and rely on this for business. I'm changing phones and will see if it is the phone or the network.
2815 Someone from ACT thinks vodafone is Shit at 27 Dec 2010 02:32:29 PM
I have been with vodafail for the last 7 years and it was good I had reception everywhere, in the last 2 years it has been really bad, I contacted vodafail and their reply was .. It was the area I lived in, I live the centre of Canberra , so I had enough and finally purchased a optus sim card so before I get home I use the call forward option on my iPhone and divert all calls to that. If I put them side by side the optus will be on full reception and the vodafail will have no service. How does that work vodafail.
2814 Someone from ACT thinks vodafone is vodacrap at 27 Dec 2010 02:32:15 PM
i get so cranky when im on the phone having a nice chat 2 someone knowing that iv only got 6m40s from beginning - end & vodacrap then cut me off with "connection error",what they mean 2 say is "Vodacrap $ making in process".Not to mention the extra $176 on my bill for downloads that i have no idea how 2 do,they blamed it on "someone must of used your phone or internet" as it is only my husband,2cats & myself in the house??it must of been the cats!!!!! They r going 2 loose me as a customer ASAP
2813 Someone from ACT thinks vodafone is drop out at 27 Dec 2010 02:32:11 PM
vodaphone calls drop out on purpose 3 secs into the call to make millions of dollars on flagfalls and to eat up credit . It happens to me constantly when a full signal is displayed its a shady business and its all legal
2796 Someone from ACT thinks vodafone is not fail at 27 Dec 2010 02:27:05 PM
I am with 3 who is a Vodafone company and have never had a problem...I am on a Blackberry plan....I am wondering how much of it is an actual phone issue (ie iPhone)...
27 Dec 2010 02:31:56 PM: I have 2 phones with the problems. Both Nokias. Bought them to Vodafone from my Telstra plan and had no dramas with Telstra. Only went to Voda because they had the cap plans (which Telstra now have, so cant wait to switch back and get some decent network service).
27 Dec 2010 02:45:53 PM: Just not seeing the problems.....also have phones with Transact who use Vodafone...no issues either...one phone a Samsung and one is a Nokia...
Are you actually getting 3G or are you getting GPRS or something else..
I have a Vodafone 3G via Transact and it is good...
but do feel for those having issues....bring back the analogue service....
Are you actually getting 3G or are you getting GPRS or something else..
I have a Vodafone 3G via Transact and it is good...
but do feel for those having issues....bring back the analogue service....
2791 Someone from ACT thinks vodafone is Even in UK vodafone suffers the same problems at 27 Dec 2010 02:24:48 PM
Amazing reading the issues in Australia with Vodafone service. I'm an Aussie living in the UK and I've been having service coverage and reliability issues with Vodafone here. I've now gone onto O2 and still have to pay for my Vodafone contract where I don't even now turn the phone on any more. Vodafone obviously needs to invest more in it's network performance in Australia and elsewhere.
2780 Someone from ACT thinks vodafone is Poor at 27 Dec 2010 02:22:43 PM
My Vodafone Mobile is only useful for throwing at the Cat!!!
27 Dec 2010 07:53:50 PM: poor kitty! at least the cat listens to you
27 Dec 2010 10:07:59 PM: poor kitty! at least the cat listens to you
30 Dec 2010 12:21:29 PM:
2775 Someone from ACT thinks vodafone is 100% at 27 Dec 2010 02:21:21 PM
I received a message one month late (and expecting more to come months late), and received countless messages hours late. At work I never have reception while my colleague with the same HTC Desire phone but on a different network has FULL reception. Vodafone, you've really failed.
2736 Someone from ACT thinks vodafone is No signal in my house downstairs, calls drop outs all the time at 27 Dec 2010 02:13:14 PM
I have recently signed a new contract for 24 months, cannot call overseas to my mum - that was the reason I bought the postpaid. There is no signal donwstairs and calls drop out all the time, I have to go upstairs to get some signal but even that continuously drops out.
2732 Someone from ACT thinks vodafone is Crap Internet at 27 Dec 2010 02:12:34 PM
3G? Where does that actually work in Canberra? I'm Inner North and lucky if GPRS works - and even then it's back to the 1980's at 9600 baud!
27 Dec 2010 02:47:08 PM: All over Canberra from what I can tell...being a road warrior with a 3G card and laptop...do have issues at Kambah and places like that...but nothing works there...lol
2653 Someone from ACT thinks vodafone is Internet dropping all the time at 27 Dec 2010 01:53:35 PM
Plain and simple dropouts and disconnections
2613 Someone from ACT thinks vodafone is an epic fail at 27 Dec 2010 01:46:06 PM
I went to Vodafone last year and thought they were awesome! Looks like Ill be heading back to Optus now, this is stupid, no service anywhere in my house, calls dont come through at all, but then 5 hours lates it sends me a voicemail msg for a call I never even received! Its stupid, alot of my family lives in other states, and my mobile is the main method of contact!
28 Dec 2010 09:49:39 AM: My sisters and boyfriend are with vodaphone and the majority of the time I call them it goes straight to voicemail, yet they never get a missed call on their phones. It is a waste of my money and frustrating for me so I can only imagine your pain. Optus is the way to go!
29 Dec 2010 03:35:17 AM: My sister often gets 20 sms's all in a row, come through at 3am or some other inconvenient time. Like they are saving them up for funsies!
Often she doesnt get them for a couple of days after they were sent also.
Often she doesnt get them for a couple of days after they were sent also.
2588 Someone from ACT thinks vodafone is very at 27 Dec 2010 01:40:47 PM
I can't even get reception in my own home. I have to wander all around my house to find enough reception even to send an sms... my phone dies almost everyday due to it constantly having to search for a network, I am at my wits end!!! Enough Vodafone!! Do your job!!! As soon as my contract expires I will be returning to my previous phone company.
2525 Someone from ACT thinks vodafone is at 27 Dec 2010 01:24:54 PM
Constant loss of signal, cannot find network, coverage away from city areas is haphazard at best, none most of the time. Data downloads are slow and fall out regularly.
2503 Someone from ACT thinks vodafone is Fail-er-ramous at 27 Dec 2010 01:18:09 PM
It's the Broadband. We signed up for the 2GB plan {yes, this was a little while ago}. The signal kept dropping out during a download of updates for some of my software. I'd carefully check the meter, and it showed we'd used less than 100Mb of data, so I kept going.
Turned out later that their meter can take up to TWO DAYS to update, which means if you're trying to be careful with the data usage to not get hit with an overuse charge, IT'S NO USE!!!! You could be over by 1GB {solely because THEIR CRAPPY CONNECTION meant the update had to keep on trying and restarting} and not know!!
Turned out later that their meter can take up to TWO DAYS to update, which means if you're trying to be careful with the data usage to not get hit with an overuse charge, IT'S NO USE!!!! You could be over by 1GB {solely because THEIR CRAPPY CONNECTION meant the update had to keep on trying and restarting} and not know!!
27 Dec 2010 01:22:49 PM: Vodafone broadband is the worst ive ever used. i ended up ringing them between 10-20 times to get off the contract because it NEVER worked. They agreed saying i could get off contract and they would send me out a parcel so as i could return the modem. It took THREE MONTHS for me to receive this parcel after numerous (and sometimes abusive) phone calls to them, telling them i would not pay them a penny. Then i noticed they were trying to recover $100 off me through debt recovery!! I couldnt believe it, i didn't even have 1 day of working broadband. Needless to say, they didn't get a cent out of me and the letter eventually stopped... However i still don't know whether this will show up as a black mark on my credit or what. Extremely frustrating dealing with this company.
2499 Someone from ACT thinks vodafone is Bigger than Ben Hur at 27 Dec 2010 01:17:10 PM
Minimal service in home, little if any in shopping centres. Live on the coast where the coverage maps say I get excellent service. What a load of cr**
2495 Someone from ACT thinks vodafone is complete at 27 Dec 2010 01:16:19 PM
locked into a contract with no proper data plan possible, data dropouts, call dropouts and useless customer service.
2467 Someone from ACT thinks vodafone is Very bad at 27 Dec 2010 01:07:41 PM
Had 2 mobile data dongles. The reception was pathetic and trying to get someone to take notice was even worse. Their Customer service line is a never ending loop of IVR (interactive Voice Response) "press 1" etc. Very Very frustrating. In the end we gave up, went to a Samsung galaxy on the Optus Network and use that as the internet access for the laptop. Poor show Voda.
2453 Someone from ACT thinks vodafone is Epic Fail at 27 Dec 2010 01:02:24 PM
I paid for a 3G data plan via TransMobile which uses the Vodafone network. The data connection drops out frequently which makes it impossible to use without feeling frustrated all the time.
27 Dec 2010 09:20:48 PM: I can't even get reception inside my house, unless I'm outside. I live Northside, never figured there'd be a problem here!
27 Dec 2010 11:13:48 PM: I live southside, and I can't get reception in my house either. I use vodaphone, and my son uses Transact, and neither of them work.
27 Dec 2010 11:18:12 PM: I live southside, and I can't get reception in my house either. I use vodaphone, and my son uses Transact, and neither of them work.
27 Dec 2010 11:20:49 PM: I live southside, and I can't get reception in my house either. I use vodaphone, and my son uses Transact, and neither of them work.
2444 Someone from ACT thinks vodafone is Positives at 27 Dec 2010 01:00:28 PM
Sure! You are disgruntled. But this is all one sided and focuses only on the negatives. Telstra, Optus including Vodafone have their short comings. Perhaps we need a Blog fousing only on positives to balance things a little. By the way" Just switch to a smaller and better provider. There are plenty instead of getting sucked in by the Big Players and then complaining about it.
27 Dec 2010 01:04:42 PM: Maybe you don't understand English. This site is called Vodafail.
2440 Someone from ACT thinks vodafone is UBER at 27 Dec 2010 12:59:46 PM
My sister lives on Pitttwater road, Narrabeen (Sydney north shore), im on a MAIN thoroughfare, and I have NO RECEPTION. ZERO. I drive 15 Ks down the road, and I mass receive 8 messages from an 12 hour period. Absolute Joke, Telstra Im coming to you. I had been with Vodafail for over 10 years, and I get this as thanks???
2410 Someone from ACT thinks vodafone is No service at 27 Dec 2010 12:53:50 PM
I ordered mobile broad band with modem, Vodafone sent a wrong item. OK, I mailed using the link in the invoice mail for customer service, I got bounced back. Then, my wife called the service, waited for long time, transferred many times, and also to wrong place. Even worse, one of their service operator told my wife filthy words. I also tried to call the service with long time, their telephone message says they have online service. I used online claiming, then they sent back to me " use telephone service". Finally they agreed to refund my order 2 weeks ago, but I have not received my money back yet. I want everyone to know Vodafone has NO CUSTOMER SERVICE.
27 Dec 2010 01:47:38 PM: I totally agree with that. It took them over two years for them to change to my married name on my account, they are absolutely hopeless!
2378 Someone from ACT thinks vodafone is Extreme Fail at 27 Dec 2010 12:44:14 PM
Reception is terrible most places I go, including the CBD which you would think would have excellent reception. Text messages are usually delayed sometimes taking over 24 hours to make it to their destination. Text messages usually pile up on the network and come in a bulk package, and MMS is not even worth bothering with, they don't show up most of the time. Phonecalls usually cut out after only a few minutes with a network error. Oh and the data service may as well not even exist, my phone connects to Vodafail internet but rarely downloads any data at all.
2347 Someone from ACT thinks vodafone is terrible at 27 Dec 2010 12:37:32 PM
Trying to get a new handset on insurance (after $275 excess later) but cant get through to give them the mailing address. Message just says "sorry, an error has occurred. Please call again..." have tried over and over again... not sure what to do..
Also, 0 reception in Yass (just pout of town) and poor reception everywhere else.
Also, 0 reception in Yass (just pout of town) and poor reception everywhere else.
27 Dec 2010 01:48:21 PM: there's no reception in the main street either...
2310 Someone from ACT thinks vodafone is Bad at 27 Dec 2010 12:28:47 PM
The last three months have been really bad, continual drop outs even in normally good service areas and trying to get an Ipad connected to a pre-paid service in shop, took me four visits before service reps got it right. Was given the wrong micro-sim on two occasions. Also your call rates stink, looking at my recent calls to Papua New Guinea, how the hell can you justify (copied from my call history):
24/12/2010 12:22:02 Voice 67571733*** 00:00:02 INT $6.39
3/12/2010 18:11:26 Voice 67573210*** 00:01:23 INT $12.39
22/12/2010 19:20:46 Voice 67573210*** 00:00:02 INT $6.39
Two second connection to a voice mail and get charged bloody $6.39, absolute garbage.
24/12/2010 12:22:02 Voice 67571733*** 00:00:02 INT $6.39
3/12/2010 18:11:26 Voice 67573210*** 00:01:23 INT $12.39
22/12/2010 19:20:46 Voice 67573210*** 00:00:02 INT $6.39
Two second connection to a voice mail and get charged bloody $6.39, absolute garbage.
27 Dec 2010 12:32:16 PM: WOW that's totally crazy!
27 Dec 2010 10:32:19 PM: sounds about right.
Calling a backwater country to an automated line which is provided by an entirely different carrier and therefore charges Vodafone for you to use.
6 bucks a minute sounds right on the money.
Calling a backwater country to an automated line which is provided by an entirely different carrier and therefore charges Vodafone for you to use.
6 bucks a minute sounds right on the money.
2298 Someone from ACT thinks vodafone is BREAK YOUR CONTRACT at 27 Dec 2010 12:26:47 PM
GUYS VODAFONE IS ALLOWING PEOPLE TO GET OUT OF THEIR CONTRACTS FOR FREE. SO IF YOU'RE HAVING PROBLEMS TAKE UP THE OFFER TO BREAK IT. THEN GO TO JBHIFI SWITCH TO TELSTRA AND YOU WILL GET A $200 GIFTCARD FOR SWITCHING!! SO NOT ONLY IS IT A BETTER NETWORK BUT YOU ALSO GET A $200 GIFTCARD FOR FREE!!!!
27 Dec 2010 12:43:47 PM: tell me more!!!!
27 Dec 2010 12:48:53 PM: I called Vodafone 2 weeks ago complaining of poor coverage and to terminate they wanted to charge me $600 since I have about 1 year left. Is there something different I need to do so I can terminate for free and take up Telstra as my provider?
28 Dec 2010 10:58:22 AM: can you do this in store? what about the early exit fee???
29 Dec 2010 09:37:27 AM: but what if your phones locked with vodafone???
2287 Someone from ACT thinks vodafone is poo at 27 Dec 2010 12:24:29 PM
I switched to Vodafone a couple of years back. I was in a long-distance relationship in Qld and wanted to take advantage of their free credit between customers deal. On several occasions, while I was halfway through a conversation with my boyfriend, the call didn't exactly cut out - it got switched. Suddenly I was speaking to unknown people. Halfway through a call, my call got patched into someone else's call, and after about 30 seconds of going "Hello? hello? What's going on?" the call would cut out.
When I complained to Vodafone, they told me it must be my phone doing something. I had purchased my Nokia from their store, and it was THEIR NETWORK which was switching my calls. Thank God I wasn't trying to use that service for anything confidential; anyone could have been patched into my calls at any time.
When I complained to Vodafone, they told me it must be my phone doing something. I had purchased my Nokia from their store, and it was THEIR NETWORK which was switching my calls. Thank God I wasn't trying to use that service for anything confidential; anyone could have been patched into my calls at any time.
2282 Someone from ACT thinks vodafone is Good for off peak at 27 Dec 2010 12:23:23 PM
Mobile broadband: Reception is ok, plans are good.
However, unable to connect at all most days from 5pm to midnight.
However, unable to connect at all most days from 5pm to midnight.
27 Dec 2010 02:19:17 PM: I have the same problem in the ACT, except I'm with Virgin on a mobile broadband plan.
2279 Someone from ACT thinks vodafone is failing at life at 27 Dec 2010 12:23:13 PM
i am with vodafone and i can't even call or make text messages to other people even within the network. i complained to my local store and they were so rude to me saying it was my fault.
27 Dec 2010 01:02:32 PM: IT IS YOUR FAULT