I use the $29 or $49 maxi cap. I live in poet code 4223 Currumbin QLD. and most of my call are are dropped so I have wasted most of my money. Here is what they said about it. NO refund no nothing!!!!

Response

Question: Vodafone coverage within Australia
Answer:
Australia:

Vodafone's GSM (2G) network covers up to 94.52%* of the Australian population. Our GPRS (2.5G) network covers 92% of the places you live and work in Australia. 3G available to 94% of the Australian population. Capital cities and larger regional centres operate on UMTS 2100MHz and smaller regional centres on UMTS 900MHz. 3G services are available in Vodafone's 3G areas - compatible device required. In metropolitan and some regional areas, Vodafone's 3G network operates on UMTS 2100Mhz. In smaller regional areas with Vodafone coverage, Vodafone's 3G network operates on UMTS 900Mhz. All 3G 900Mhz devices available from Vodafone are 2100Mhz compatible. However, not all 2100Mhz devices are 900Mhz compatible. Customers with 2100Mhz devices that are not 900Mhz compatible will experience GPRS (or Edge, where available) coverage in 3G 900Mhz areas. Slower speeds can be expected outside Vodafone's Mobile Broadband areas. Individual customer experience may vary - many factors affect access, capacity and speed. See www.vodafone.com.au/coverage for more details.

Important: While the highest standards are applied in preparing coverage maps, 100% mapping accuracy cannot be guaranteed.




Customer 13/08/2010 03:07 PM
There are a number of residences on the Gold Coast at Currumbin Beach 4223. That cannot get a strong enough signal to use mobile phones. The Houses and flats around no. 600 to 840 Pacific Parade Currumbin Beach experience mostly dropped out calls. Is there any kind off repeater that can be installed at a residence that boost the signal here in Australia? When I was living in Dubai they installed a cell phone booster in every apartment in our building.

What can be done please.


Question Reference #100813-000372

I have been the greatest advocate of Vodafone, even did work experience in their head office yars ago because they were the most customer focused operator who genuinely cared for their staff.

Now I find it impossible to defend my allegiance to them as I am constantly disappointed with their service and regret convincing others to use them.

My issues are coverage fluctuations in the same location, a lack of clarity on call rates (some are free while others seemingly in the same time frame cost a fortune). I am now deliberately late paying every bill. They can wait for me.

i have all the same complaints myself, husband and son all signed up 5 weeks ago and got the Nokia 8 we have continued dropped calls or unable to make calls no range text messages going through nearly a day later at odd hours waking people the 3 of us have missed out on work after work trying to contact us and can't get through so they ring someone else making us miss out we have younger children at home who are unable to get in contact with us at work we give up trying to use the internet because it is so bad.I have not been picked up from railway station because i can't make call and then i send text but they don't get it I have continually contacted customer service who end up saying i will just put you on hold and of course then they cut me off i have been to the shop and they direct me back to customer service lines the thing that upsets us is we need phones for work and contact with our children whilst working and it is so upsetting that we signed up without knowing there was these problems no one told us and now no one wants to know you after you have signed up. We are new and very unhappy customers and want OUT OF THESE CONTRACTS so we can go to a network that can give us what we pay for SERVICE Shame on VODAFONE we are telling everybody do not go to VODAFONE and the main reason would be the customer service on top of the Network problems which just make you more angry with the situation we feel we have been sucked in to a big mess

My Company had about 30 mobiles with Vodafone... recently the reception quality deteriorated and became so bad that almost all my staff complained and consequently we moved many to Telstra.
We all actually LIKE Vodafone, their staff are helpful and friendly and their 013 service is excellent. Most other Telco staff actually seem to dislike customers.
However, the big issue with Vodafone is their abysmal network....obviously there seems a level of technical incompetence within the Company that causes them to lose customers and goodwill, and customers lose too, having to move to the expensive monster Telstra if they want reliable reception..

Vodafone 'customer care' made me cry a few days ago.... The only other telco to do that was telstra.... I can't believe I'm about to say this, but telstra is starting to look like a viable option again... At least you know you get great coverage and crappy customer service with telstra.

Vodafone 'customer care' made me cry a few days ago.... The only other telco to do that was telstra.... I can't believe I'm about to say this, but telstra is starting to look like a viable option again... At least you know you get great coverage and crappy customer service with telstra.

I have had a lot of issues with Vodafone, first of which when I ordered 2 USB Internet devices and was sent 1, but billed 4 times. After hours of hold, calling them back, and being promised twice to be called back (but was not), that was my first issue.

Second, I have just moved to Caroline springs and have noticed little to no coverage where I live (a metro area)... I have also been locked out of my account, even when it asked for my drivers license, I still have nothing. Then I get a $110 phone bill because I couldn't keep track of my usage. I tried to call and got a 'we are very busy call back later' message and nobody has replied to my 3 emails, first of which was sent in November.

I am asking them to be released from my contract so that I can go elsewhere. Not good enough

I have had it all. Call drop outs, three way conversations, reception fail, calling a particular person and the call is then connected to an unknown person, delayed standerd text and extreamly delayed picture messaging by at least four hours.

I was with Vodafone for several years without complaint, until I moved house. I could not get reception at all and made numerous calls to Vodafone only to be assured that I was in an area that had reception. Finally I had to go with another service and asked Vodafone if I could cancel my contract only to be told that it would cost me $380 to cancel. So I continued to pay $29 per month for the life of the contract. I recenly rang Vodafone to ask if I could cancel the contract now and was told that I would still have to pay a fee, even though I still cannot get reception. Seems like I am stuck until February paying $29 per month for a service I cannot use and have not used for at least 18 months. Maybe I am at fault for moving to an area without Vodafone reception, but according to the map on Vodafone site, the area is supposed to be covered.

takes 45 mins to make a call
everyone calls me thinks my phone is off when it isn't
i would be better off carring around a pocket full of coins and using a pay phone cause hey i would find one of them before i get coverage from voda

It was my birthday yesterday and had so many calls go straight to voicemail, as had reception one minute, but not the next.....very frustrating. I also had 4 calls drop out trying to talk to the same person, but I gave up in the end!!!!

We have pre paid internet provision with Vodafone (for approx 12 months), the service is terrible, the signal is always weak. You can hardly ever get a signal? The service is appalling as it keeps booting you off.

We also both have pre paid mobiles with Vodafone (personal and business), the network coverage is disgraceful, calls continually dropping out, txt messages not going through. Or even worse txt messages going through hours later or multiple times.
BA - billyatkin@yahoo.com

Vodafone had great service and coverage 5,6 years ago. As time has gone on it has become worse, to the point were it cannot be called service and the coverage is crap these days. Despite complaining to vodafone all the time, there has still been no change to the service or coverage. Vodafone have so many excuses its not funny. The TIO was no help either it just made vodafone answer me a bit quicker, it still didnt resolve the problem.I am so glad you started this site, if i had known how to do this myself i would have done this years ago. THANK YOU.

Company I work for changed from Telstra to Vodafone a few weeks ago - over 800 mobile services - because Vodafone offered a cheaper corporate deal. Since then I and my colleagues have experienced frequent call dropouts and a lot of calls go straight to messagebank even though the handset isn't in use. To top it off the text to tell you there's a message waiting arrives a few hours later. This infuriates clients who expect a prompt response.
Coverage is poor but at least we expected that and data service is so slow as to be useless.

I've just been reading through all these threads and being a Vodafone customer I share your angst. I've been looking at other telco's and I'd suggest all iiNet customers (like myself) to have a squiz at their new mobile offers - I believe they use the NextG network so it's far superior. Only drawback is that you have to bring your own handset along, but if we're on here complaining about service we already have a handset lol.

Constant dropouts of my mobile broadband USB modem, got to the point of being unusable for months on end and all they did was offer $10 a month discount!Seems to be sorted now but wasn't usable for much of this year. I was assured I was using it in a very strong area but it does not connect on 3G network, only HSPDA so not as quick as it should be.

are three and vodafail on the same network, because i am on three and it seems to be JUST AS BAD!
no reception in my house, well within the metro area. never had a phonecall that hasn't dropped out. missing calls all the time. absolute bullshit

Almost ZERO coverage or reception anywhere i travel in Victoria, from Lilydale to Rye. I'm actually with Crazy Johns (Who use Vodafone's network for coverage) and when i signed up for 24 months!, i only did so on the basis that they assured me countless times i would have full coverage in both areas i travel and live in. This however has not been the case from day one! my friends say when they try to call me my phone always says it has no coverage or is turned off, I receive messages days after they have been originally sent (if im lucky!). Also being a student with very little expendable money i went through Crazy Johns (Vodafone) because they gave me a USB modem or Dongle, whatever you want to call it.. that i thought would be great and help me out with Uni work, but it has been COMPLETELY USELESS! i might as well throw it in the bin, id does not work at all, has a maximum speed of 7kb per second! (not even enough to load Google!) when they promised me BROADBAND SPEEDS! I feel completely ripped off and if i could break the contract i would immediately. Vodafone=F*kd! I want compensation.

Almost ZERO coverage or reception anywhere i travel in Victoria, from Lilydale to Rye. I'm actually with Crazy Johns (Who use Vodafone's network for coverage) and when i signed up for 24 months!, i only did so on the basis that they assured me countless times i would have full coverage in both areas i travel and live in. This however has not been the case from day one! my friends say when they try to call me my phone always says it has no coverage or is turned off, I receive messages days after they have been originally sent (if im lucky!). Also being a student with very little expendable money i went through Crazy Johns (Vodafone) because they gave me a USB modem or Dongle, whatever you want to call it.. that i thought would be great and help me out with Uni work, but it has been COMPLETELY USELESS! i might as well throw it in the bin, id does not work at all, has a maximum speed of 7kb per second! (not even enough to load Google!) when they promised me BROADBAND SPEEDS! I feel completely ripped off and if i could break the contract i would immediately. Vodafone=F*kd! I want compensation.

Several things:

1. Their signal is crap, it is slow and painfully embarrassing when I am using it in my work environment.

2. It is always difficult to get through to their call centre.... Was on hold for almost an hour and my vodafone coverage was so bad that it cut out. I am sick of going through their bullshit whenever I need to talk to somebody about their service..... NO ONE IS EVER available!

3. Their service is a joke. You go into their stores and ask for help and they refer you to their website. Their website is so useless you call and sit on hold for hours - WHO IN THIS WORLD HAS THIS KIND OF TIME. I run a business and work 3 different jobs - I would be fired for giving such horrendous service.

4. I am currently traveling and FINALLY worked out (after many phone calls and what not) how to get global roaming for 2 weeks of traveling because apparently their rates are just SO GOOD. NOT. I got a bill for OVER A THOUSAND DOLLARS 2 days ago! Who are they kidding? I am not paying for this!

I will be organising to get out of my vodafail contract ASAP!

I signed up for a two year contract and after 6 months of complaining and intermitting reception signed up with something else and resigned myself to paying for something that doesn't work for the next 18 months....

OMG every time i talk on my husbands plan for more than 5 minutes i get cut off, my prepaid i dont bother any more. Its really crazy, I have just started new business that involves me making delivery's, for some reason when im out the phones just wont connect. I live in a main street of blacktown , I always have full reception but i always get cut off. C'mon vodafone Weve been constant customers for the last 10 years. this needs to be fixed.

Ive been with Vodafone for 18mths, First time ever on the internet and I have always had slow downloading, constant drop outs, freezing of screen, says its connected when its not. Takes me forever to connect then 3 minutes on and it drops out again. I go into the shopfront and ask for help and they just say its a network problem go onto 2G edge. That doesnt even work. Today I went back to the shop front and all they said was to call the help line. I did and was put on hold for 2 hours. 6.30pm til 8.27pm. Im desperate to do my Uni application which I have now been made late to submit and it will cost me nearly $200 for late entry. Come on Vodafone, I put my trust in you.

I have very poor reception on my iPhone. Even in the CBD or other open areas. Also I can't make calls (calls fail), Also very slow web page downloads. Hey Voda, you should invest in your infrastucture.
This is the first and last time with Vodaphone. I'm going back to Telstra.

as a customer with v phone i have now changed providers,due to the lack of and no coverage where i live they lied to me,i have tried everything including emails,very long phone waiting periods and very bad data coverage,but the funny think is that under the v phone coverage site my house was fine,but when i approched v phone they then told me a different story saying i was in a BLACK SPOT ZONE?? NOW..YOU DONT FALSE DATA COVERAGE OR DO YOU TO GET A SALE..the problem now is that i still have a fixed contact with them until march 2011,but with no coverage as i live in a black spot zone..fair go v.phone
WHAT CAN I DO NOW..MONEY FOR NOTHING AND PHONE FOR FEE...

If I could change, I'd throw my Vodafone SIM out tomorrow. I unfortunately have no choice - my company has a national contract with Vodafone "because they are cheap". What a terrible mistake some bean counter has made - a false economy.

I work in the heart of Adelaide, and am dumbfounded that in this day and age, I cannot reliably hold a connection. On some days, the network is so poor, that my calls go straight to voicemail, as my phone has no service. The final issue to top it all off is, the voicemail notification service sometimes takes hours to days, to notify me that a message is waiting.

I've had phones with Telstra & Optus, and I'm wishing I still had. Even though their plans are a little more expensive, their networks are FAR superior to Vodafone. Beyond the CBD is yet another sad story. Many days I have to wait until I get close to suburbia, so that I can make a call.

What a pity these reception & reliability issues continue to persist - I resent having to carry around a phone service that is "touch & go". Vodafone - I hope you will act on the comments of your customers.

hi i live in kenmore queensland and have benn with vodafone for 8 months i get no reception were i live, and to call or to see miss calls i have to go to the local shopping centre which annoys me so much. i even got two big phone bills off vodafone saying i went over my cap of $450.00 by an extra $150.00 so i changed my cap still talk to the same people and now i use onnly $80.00 worth of calls, so how was i going over my cap vodafone im very dissapointed in your service as i have been a customer for over 7 years all up.

custoner service, call center never resolve issues, coverage, account stuff ups, etc ............sick of it

Getting a contract with Vodafone was the biggest mistake of my life. While they are certainly the best value for money on contracts, a phone contract is no good when you can't get coverage anywhere! If I want coverage, I have to walk down to the end of the street and stand with my phone in the air waiting for a message to send. I've spoken to Vodafone about this, and they say that the reception in my area is fine, so it must be the building I live in. Yet my dad gets perfectly fine reception on 3, who are now the same company as Vodafone anyway?!

THIS IS ILLOGICAL.

Those with dropouts, should think about their phone as well as provider. Some phones are designed for city use, with a not so good antenna, ok for about 1 km. Other phones are designed for rural, and other made for regional. look at your phone and find out if its made for the area you're in. My 6720 was great within 4 km of a tower but the N95 was crap. The N95 was great with the tower only 1 km away. Vodafone's tower is 1 km away, Optus and Teltra are 3.8 km away and have crap reception here.

I'm currently with 3 and at the time of this post, have just received several messages and missed call messages dating back from Christmas day to 28/12/10. What the hell?! My phone had been on this whole time but obviously, it's due to terrible reception that I've been receiving. I thought since the merger between Vodafone and 3 would result in much better reception across Metro Melbourne but even with that, my phone can't pick anything up. Ridiculous!

When is someone going to setup a Telstrafail or Optus fail website? The amount of complaints would far outdo Vodafone. Optus billing problems, Telstra reception problems, you are all nuts, everywhere I go with my vodafone I have service where Telstra and Optus don't. At home, I put the Telstra sim into my vodafone mobile and get no reception at all, in the telstra phone I get 1 bar, sometimes 2 if I go out front. All 3 companies show Broadford as having full coverage, but only Vodafone comes through with flying colors for me, well done Vodafone! Thank you.

I have all the reception/text messaging/voicemail/data problems that everyone else is reporting.

My biggest Vodafone FAIL is by far that when I ring they are always "experiencing higher than normal call volume" so I enter my number for a call back in 30 minutes, wait an hour and a half, get a call from the automated call back service, it connects me to a real person, my call drops out. I start the whole process over again!

Agghhhh. I swore I would never go back to Telstra but I am seriously considering it. Get your act together Vodafone.

I don't ask much of Vodafone, I just want to reliably be able to take and make calls and receive and send text messages...

When people try to call me they often get 'unable to connect' error tones and messages OR the phone rings at their end but my handset never rings and the voicemail they leave doesn't arrive for hours. I have replicated this with my home phone in one hand ringing my mobile in the other which sits there silent while my home phone is dialling away. Grrrr.

The network seems to frequently "forget" that my handset is attached to it for hours on end, eventually I will get a bunch of text messages when it remembers me that are time stamped the time they were sent in the past few hours but didn't arrive until much later.

The network refuses to send my text messages, sometimes turning my handset on and off again resolves this but sometimes it doesn't especially if there are multiple messages in my outbox waiting to be sent.

My housemate has the opposite problems, he sends me a text message and the same message arrives on my phone anywhere from 3 to 6 times despite him only having sent it once.

I really want the new HTC Desire HD which is exclusive to Vodafone but I am not willing to sign up to Vodafone again to get it. Massive fail Vodafone.

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the above message is driving me insane not only is vodafone service crap,dropped calls , mobile internet so slow its pointless and the usual vodafone reception issues but even their own web site never to seems to work either all i wanted to do was view my current bill and pay it lol idoits

cheers trev

1. I have 2 Phones. A work phone on another carrier (NextGen) and a personal phone on Vodafone. I have found many times that the Vodafone has no or little coverage inside buildings and shopping centres compared to 100% coverage with the work phone. I have even had "No coverage" while standing outside a Vodafone shop!

2. I have set up Vodafone to email me the bills.
On many occasions the bill never arrives, and then the next month I get an "Overdue" notice.

I cannot receive or make calls from my home, nor can I send or receive txts. Voicemail arrives 6-8 hours after a call has been made and seeing I have not paid for voicemail on my plan, that is the only way to access my phone, when I am out of my house! I moved from 3 to Vodaphone in November, same phone, same address, I had no problem with 3 and I have had not service from Vodaphone. My mobile number is the number given as an emergency for my children, and it doesnt work. In fact on December 4, my daughter was with a school group surfing and was badly stung by a bluebottle, my mobile did not forward the voicemail. It was some time later that the school contacted my home (fixed line) number to inform me of my daughter's distress and her request for me to collect her. The next day I made long calls from my fixed line to the Mumbai call centre who assured me that Randwick had excellent coverage. The coverage is so erratic as to be non-existent. They have failed to provide me with a reasonable or standard service, and take my money under false pretences. I am not a huge phone user. My needs are to organise work, and to manage the school activities and drop off and pick up arrangements of my children. Heaven forbid a real emergency to occur. I would like to know what Nigel Dews would do if the same things were happening to him. It is not acceptable and I will lose money if I break the contract. This needs to be addressed now.

I have been on a contract for only 2 months and i can't get coverage in most areas. When I'm in central melbourne, I can only get 1 bar on most days and this is the same across inner city areas in Victoria. I receive mms messages hours later and sometimes the next day. I can't retrieve my voicemail messages. I get 1 bar coverage at my parents place out in the suburbs, and in the country with my friends I get no coverage. I can't deal with this anymore, but I'm stuck in a contract for 2 years. So over it. Vodafail should have their licence revoked as a telco.

Went into Vodafone HQ in the CBD today, asked them how their reception was and they said, "A lot better than you think!"

I then held up my phone, with ONE BAR of reception and said, "Oh really?"

"It's because... you're inside! Being inside stops reception." The woman told me, hesitating to find the right lie to weave. I promptly walked outside and held the phone up, a good three metres from the door. Still one bar. She said there wasn't anything she could do.

I told her where to shove it. I hate this plan I'm with!! There's no way out!!

After only 13 months into a 24month contract, my phone was playing up in a big way (or so I thought) and decided I would do whatever I needed to get a new phone and still happily remain in a contract with Vodafone. A customer of Vodafone for more than 6 years, my call spends are massive so I was hoping my needs would be met. With calls not connecting, calls dropping out, messages/voice not received for a couple of hours or at all, I needed a phone and fast as it was my personal line, landline and work number.

Not only did I make more than 6 calls over the space of 2 months, but in one phonecall, the total wait/talk time was almost 3 hours!!! And, there was not resolve. During almsot half of the conversations, the calls dropped out (again) and I had to go through the pains of waiting in the call queue again!! When the last call was finally made, we came to an agreement, I got a new phone but this was having to pay more than $300 for this only to find out the above issues were NOT because of my phone, but because of the network. Repeatedly I had advised that I was going to move my business across to Telstra if we could not come to an agreement and now more than ever, I wish I had!!!! Not only did I spend HOURS of my time and hundreds of dollars more, the problem was NOT resolved. I could have kept my existing handset AND moved across to a network that would at least provide that!!

ABSOLUTELY P!SSED OFF!!!!

Reception in my area is no service max 2 bars. go to an area 20mins away full bars.
dropped calls i am suffering , im talking to my mate who is on vodafone like me with contract and then it just cuts out for abit n shuts.

This is not my mess, but while doing a Google search on other Vodafone problems, I found an article about Tania Zaetta who tweeted about Vodafone coverage... http://www.justweb.com.au/marketing/advocacy-advertising.html

Perhaps you could contact her for a comment?

Calls are dropped constantly, messages are sent and received much later! I have NO coverage down in Port Fairy at my parents house in the main street and need to drive out into the middle of nowhere or to the beach to get any kind of reception.
...VODAFAIL!!!

We had a prepaid phone with vodafone, travelling in Queensland no reception from Charters Towers to Mount Isa. Mount Isa reception was pathetic to say the least.
Since moved back to Telstra and get decent coverage.

Started when I signed internet wireless with vodafone on 07/01/2010 at World Square Vodafone Dealer by the sales person named Laurie. He ensured that the suburb I live (Roselands NSW 2196) is covered by Vodafone. The contract is for 2 years, and the first half year was charged $ 19,95 (thats he said; but always gone up and downs even I never excess the user limit which is 6 GB per month). However after the first 6 months ended, the real story came up , since July 2010 until November 2010 ; when the monthly bill is $ 39.95 per month - I hardly can use the network smoothly. I had to move around in my own house to find the coverage and once I got it, it stayed only 10 minutes. I did rang the customer service and suprise surprise its somewhere around the world ( India or Somewhere not in Sydney) tried to fix the problem but nothing to be done. I asked them if they could give me credit for the service/product that they can not deliver to the client, and they said no; what a dickhead; sorry my language, but this is awful. The product is 6 GB $ 39.95 24 month - inc modem.
Thats my story and I can not wait if this matter can be fixed and I just wanna get out from this mess.

apart from only being able to talk to "Lara" when I call customer care,(unless I have time to hold for 2 hours... I now have a brand new iphone on a contract that I am tied into for 24 months, and can't ever access the 3G network, use the credit I get to make any calls as I live in the South Brisbane area and can never get any network. Calls drop out, my internet times out or I wait so long for anything to load that I give up. People try to call me and my phone is "off" as the reception is so aweful. I was previously with Virgin mobile who I never had any issue with in this area, and switched to vodafone because they had a good iphone plan. BIG MISTAKE. When I sent through a complaint about the rubbish customer service, I had email back to ask for "further information" which I didnt receive until a few days after the "cut off" for the reply to their email, and in their words "this issue is assumed resolved and we have closed this case" or something along those lines. Most frustrating service provider I have ever experienced

Vodafone sux! I signed up for wireless broadband with 3 Mobile 2 years ago and due to such poor reception I was able to transfer to Vodafone (unfortuantely starting a new 24 month contract) 1 year ago, as they assured me I would get a much better reception. No such luck. For over a year now I have had constant reception issues BUT they will not cancel my plan (and I have to resort to using my partner's Telstra wireless broadband USB - which is excellent). I have spent dozens of hours on the phone to Vodafone's Indian based Technical Dept, trying to solve my constant issues with various alternatives to try. I currently am using a sharing dock that Vodafone sent me, which now makes my so called mobile wireless not mobile (portable) and reception is still not great, regularly dropping me out. I just want to get out of my contract instead of paying my monthly invoices for NO SERVICE!

I have had it all. From dropouts to crossed lines to network busy messages, delayed SMS messages by up to two days and no service in an area that is normally fine. I gave up trying to ring the help line as I don't have time to sit on hold or go around in circles issuing voice commands, sit in a ques for 40 mins then get disconnected and have to go through it all again only to hear we are addressing it? Get it together vodafone. I have been a loyal user for a lot of years with 9 numbers with your company. You have been getting your fair share of income from me, it's time I got my fair share of service.

Hi Yah, I've bee with three mobile for about a year now and in the last 6 months i have had quite a lot of dropped calls (even through my Phone Nokia E71, show that i have full reception) and also poor data performance, sometimes pages wont load eve though i have full reception 3G and all. I know Three has a crappy network but it is getting worser and i think it started to happen when Vodafone and Three became one. Even though they have different networks. The call center staff don't seem to care. So all i have to say is Good bye Vodafone/Three hello Optus!

I am with optus and get dropped calls, and very slow 3g speeds, do you see me complaining? NO just deal with it every network has issues, I've had billing issues with Telstra for internet and landline and reception issues etc with optus

With crazy johns may as well have 2 tin cans and a rope when it come to phone coverage and my old 56k modem did a better job of connecting ten years ago oh why did i leave you telstra i'm sorry i will be coming home 9 months from now.

In the last 8 months I have had constant call drop outs
network busy tones(3beeps)
people try to call me and even though the phone says its full 3g service they get the vodafone lady
data is very slow and doesnt load
vodafone have given me the run around to try new sims different phones etc even though they know its a network issue
i waited on hold to customer service for 1hr 15 mins only to be told they would call me back monday on a landline phone
grrrrrrr
i understand things are tough at vodafone withe the merge and increased traffic etc but at least compensate us in some way or offer some support dont shift the blame to 'it may be your handset' or 'go to your nearest store and change your sim card'

im sorry not good enough guys please please please dont treat us like this

Has anyone else had a "network lost" message appear up to 15 times a day on their iPhone4? I have this message appear stating that my network coverage is no longer available and that I can chose a new network in settings. It gives me two choices, either to dismiss the error message or to go to settings. If I hit dismiss, my 3G icon disappears from next to my reception bar. Or every time I try to use 3G, the icon turns into an "E" and doesn't load. So incredibly frustrating, since I've been with Vodafone for more than 10 years and have never had the issues that I've experienced in the past six months.

I live in Sydney, no more than 20 min from the CBD and yet my service constantly drops out mid calls and i never have more than 3 bars of reception around my house, which varies as well and drops out. I can't see how a major telco service can have no less than almost full reception around all areas of a major city?

internet keeps dropping out along with mobile. can only get reception in certain areas on my house. have been a loyal customer since 1996 ish but seriously considering changing when contracts are up. :(

I am fortunately no longer with Vodafone. The 'upgrades' that Vodafone are doing are consistent with the same 'upgrades' they were supposedly doing 2 years ago when I found their service to be sketchy. The exact same issue: Dropped calls / static in the lines / delayed messages / failed messages / loss of network. I was released from my contract by contacting the TIO which concluded Vodafone were not fulfilling contractual obligations. Nice to see that this issue is STILL going strong 2 years later. Well done Vodafone.

I've been experiencing call dropouts, and a message on my phone which simply said "congestion" when I tried to call last night.
I wasn't expecting much after 40 minutes on hold to Vodafone, however I did get a young man who was very helpful.
They are obviously taking their complaints very seriously.
My other issue was that the only reason I'm still with Vodafone is because of their ashes coverage, however because of their signal, I wasn't able to access day one of the boxing day test on the train home the other day because of the appalling patchy signal.
Was terrible.

I joined up to Vodafone as my daughter was on it, and all I knew was they offered free vodafone-to-vodafone calls. I used to be on Optus Prepaid, and NEVER any problems! Great reception, great customer service, short waiting times when calling them...however, less than one month ago, I joined a no-contract monthly plan with Vodafone and here are my numerous COMPLAINTS:
sometimes calls drop out, reception is very very poor...OFTEN, often can't send text messages due to reception probs (strange, when Optus was PERFECT!), I called Vodafone 1555 last week to cancel my phone service with them, and I took the option of them phoning me back as the wait time was over 40 minutes they said. So they phone me back, and I was on hold another 114 minutes, before I HUNG UP IN DISGUST! :(((( I had my young kids to look after, and i wasted the whole morning on hold, and telling my kids to go play. They even missed morning tea. AND I NEVER GOT To TALK TO ANYONE. I even called a Mobile Phone shop and they say, no we have to call teh same number 1555 to cancel your service....
So what is the solution? I don't even use the full credit i get given....I want to go back to OPTUS....do i call in the middle of the night in the hope of getting through quicker? I WILL TRY THAT TONIGHT, and if they WON'T CANCEL MY SERVICE, I'll be back here!!!!!
I don't even care anymore if they make me lose my phone number (unless i pay them $50 to take the number elsewhere)...well, they are not getting more from me!

no reception

no reception ever in ellenbrook dont get text msg till i have left the area

The USB wireless dongle I purchased is an absolute waste of money.....it's not capable of doing what I purchased it for.
I live close to a VF base station in an inner suburb of Melbourne and
95% of the time it's on 2G.
I am ringing the Telecommunications Industry Ombudsman at 9am tomorrow morning, and also the Australian Competition and Consumer Authority.
I am a pensioner and can't afford to waste all this money.
How VF could let themselves sink this low is an international disgrace.
I'm surprised that the UK management havn't removed the Australian management yet.
An unmitigated absolute disgrace, and it's an insult from them to say they're working on it.
They're still advertising for new customers and still moving 3's traffic onto their network, so they have no conscious or brains.

I have been trying to get in touch with vodafone care since last 3 weeks every time there is a bloody que and i end up on hold for more than 30 minutes and then i hang up as i have a life too instead of chasing these wankers.

i have issues with my phone and network.i pay $99 every month atleast i deserve a better service.

come on vodafone step up take some responsiblity for this mess up and get ur customer service centre back here in oz not in bloody mumbai no offence i am indian too.the quality of the service we get is next to none.

I am on a 24month internet plan at $60- a month the coverage is terrible - really slow and drops every time i go on line it drops out or is unnable to connect at this time. What a waste of money for poor internet service.

I have already vented my issue in regards to reception data having to leave my smartphone on 2g on the gold coast. I have seen the complaints grow from when this site had started. And yet vodafail yet to respond to when or what date things would get better. My business is been effected, have I complained to vodafail..no...why because I dont want to wait hours on the phone to hear lies. Yet they promote the themselfs with ads. So why dont we all chip in and get a prime time ad put on air warning people about vodafone and their hopeless network. I bet that would make the ceo of vodafone at least let us know what date we would start enjoying a service we all paid for and are not getting.

Since Three and Vodafone joined forces in 2009, The Three network has gone downhill more and more everyday whilst being integrated into the vodafone network. I gave up complaining to the customer support line. They just wouldn't listen. I even proved to them that it was the network, by using different mobile phones (same sim card) and suffering the same network dropout issues. If I wasn't locked in to a contract, I would pay the extra and go back to Telstra!

My Vodafail iphone drops in and out of coverage. SMS messages sometimes received hours later, even next day. A lot of the time the phone doesn't ring it just goes to messagebank. Phone messages received sometimes hours later and sometimes can't access them. Data connection drops in and out, can't access data services most of the time.

We are a family of 4 all with vodaphone.

One phone has no service on it until we found that it needed a new sim card, we had only got the phone a month ago and they had provided us with the sim card then.

One has no coverage at home at all. If he receives text messages at all they are 12 to 24 hours old.

Two work OK.

I like doing things in person customer service included. I don't like that you can not pay bills in store. I also do not like that you can not cancel your account instore, I mean the least they could do is let you break up in person. So here I am using up my skype credit calling vodaphone from Sweden all because I am unable to register for online services. Well it is hard to receive a temporary password via SMS when the sim card in question is in a broken USB Internet modem in a bin somewhere in Perth. Also your on hold music has bad reception, great advertising.

In the year I was with Vodafone, as well as dropped calls lack of reception in Sydney CBD and lower North shore, as well as delayed voicemails, I was also cut off twice for spending too much. Even though I have never missed a payment (at Vodafone or at my previous provider) I started receiving threatening texts and automated messages that I had spent too much. When I called and explained I was OS for work (even though I had alerted them b4 I left) I was told this didn't matter and I had to pay immediately or be cut off. I explained that I had jus paid the last month's bill so surely I had another month before this new amount was due. They said it had to be paid immediately. I succumbed (as i could not lose my mobile while OS on my business trip) and asked them to email me the invoice asi would pay it immediately. They then told me that billing was autmated so they could not send me the invoice, I would need to wait to 2 weeks. I told them thati thought this was extortion - you can't just ring and demand payment - sending an invoice was standard business practice. I told them I wouldn't pay unti the sent me the invoice. So they hung up on me and cut me off. This happened on Two separate occasions. I rang and Emailed a number of times - and was relatedly told this was standard practice, I never ever received an apology. When my contact expired I tried leave immediately and got told romps a $50 unlock fee even though I had just spent a year paying off the phone. At that stage I just had to leave. Beware the fancy advertising - this company is a joke.

I have had not had a major issue with Vodafail until 2 weeks ago when I had rely exclusively on the for my mobile phone and broadband at home.
I always knew I had no reception indoors at home, but this was not a problem until my iinet ADSL & VoIP stopped working duem to still unresolved line issues.
Been a Vodafail customer for 17 years. Upset enough to tell Vodafail to stick it.

I have no reception anywhere I go. So I cannot receive messages and calls. I am very disappointed as I have been a Vodafone customer for 5 years.

I attempt to use my voda iphone for business but no longer can. I am so sick of the dropped calls, the failed calls, the total lack of signal etc etc. What is worse is that when I try and speak to someone in AUSTRALIA who really knows what is going on- "there is no way I can put you through"..... The customer service is designed to frustrate and obsfucate rather than to solve the problem. I have tried to unlock my phone from the network to leave- but now even that site doesnt work!. Suspicious ha????

I miss calls, don't receive texts, can't send texts, it took 4 days for me to receive a picture message! I pay $79 per month and get bugger all service. I spent every night for a week on hold to the support area, only to get advice that my current issues have nothing to do with the current network issues, and they would call me back. That was meant to be last friday. No calls. I get texts and emails saying I haven't paid my bill and I had paid it a week before the text and email were sent. Vodafone have failed at providing any level of service and they are not even returning calls after making repeated assurances that they would. I will also be cancelling my contract without paying the fee.

I have a business account and can't wait until my Vodaf@#% contract runs out in April and I can move my phones to Telstra. Vodaf@#% oversell and underdeliver. Maybe the CEO can pull back on the 'glory' sponsorships of V8's and cricket and invest in improving the network. The current leadership will be remembered for screwing a good brand and not much else.

I recently migrated from 3 to Vodafone..and its just been absolute hell, my network reception drops or is constantly goign from 3G to 2G. I only migrated there because 3 were not getting the blackberry Torch and i wanted to upgrade my current blackberry. I regret doing it!. If this is what it takes to get the handset you want then screw it!..I should have stayed with 3!. It might be teh same company but their service is far ahead of Vodafone.
Vodafone customer service is pathetic, it took 3 days to activate my sim card.. I mean seriously. You are a multinational business. Lets not even talk about ur internet service... Get your stuff together,I'm not paying for 2nd rate service!

ESQ

I have 2 phones - one work supplied and one personal with Vodaphone for when I don't want to be disturbed from work (as when I am on holidays). The reception on the Optus (work) phone is consistently good and the Vodaphone is consistently either bad or no signal. I am pretty well reduced to using Navionics only on the Vodaphone unit as it is otherwise unreliable.

I had my phone stolen 3 WEEKS AGO!! i called them within half an hr of getting home, and 5 more times over the last 3 weeks after that.
Everytime i have called i ahve waited and waited for minimum 30 minutes on hold. No one is helpful and they have LIED to me twice about blocking my PHONE. everytime i have checked on AMTA about the status of my phone it always says it "is currently unblocked" - im waiting once again for them to answer my calls...25 minutes later. ughh. poor reception, poor customer service.

flaky. Reception inconsistent and unreliable. Customer Service optimistic but fails to deliver.This contract has been very stressful.Avoid.

I live in Casula NSW, we I went to the Vodafone store I was told that I had full coverage in my area. The truth is you can only get two bars on the internet & the connection drops out regularly.

I moved from Adelaide to Bundaberg on the 3 Network, which "shares" vodafone coverage, i could not get any service in the whole town, so i moved to vodafone, to the same problem. i am now a proud telstra customer.

no reception constant drop outs no customer service

i have no reception on my mobile or internet in my entire suburb.... vodafone says my contract states that it is not relevant if i can recieve reception or not. $260 a month, wasted.

experiencing constant dropouts and texts not arriving for up to 7 hours after being sent , also experiencing constant dropouts and slow response from 3 internet connection. I live in the Sydney Metro area and this should not happen.

I have been a Vodaphone customer for several years now, easier than switching companies. For the last 12 months my dissatisfaction with their service, or lack thereof, has been growing. I have a prepaid mobile and live in an area that is supposably fully serviced by Vodaphone, so why is it that I can't get reception!! I have to stand in a particular spot in my bedroom or lounge to get enough signal to talk to anyone without "dropping" out, which happens with frustrating regularity. It then costs me again to phone back. I have complained and whilst the staff at the local Vodaphone shop are lovely, they are not able to help, can't explain why and basically haven't a clue. No offer of extra credit either to cover the cost of all the extra calls I have to make. Have also tried the mobile internet service but gave that up in a hurry, same thing ,no signal, no service. Will be switching to another Company next week.

We experienced Vodafail 4 years ago and had to pay out a contract of $1200 for calls that repeatedly dropped outor did not have reception work at all and a phone that sent multiple messages when we didn't even know how to send messages! We always knew something was wrong so am glad to see people are banding together now.

Ever since Vodafone took over 3 my coverage has been terrible. Is anyone looking into the issues for 3 users? Especially those who had a contract long before vodafone took them over?

I have no problems with Vodafone's call and text functions, having never had either of them fail. That is one thing i'm grateful for. However for work I often rely on receiving emails from staff and this is where the problem becomes most apparent. The data network has only ever performed as expected perhaps once or twice over the two years i've been with Vodafone. Usually it works well enough to retrieve email summaries or some basic details. Most of the time it just simply doesn't work at all, even in 5-bar coverage GPRS and 3G areas. Vodafone have been fine otherwise, not counting the automated phone system "Lara", but the data network and its share of problems somewhat dampen the experience for me.

I leave in an area where the 3G network reception was very bad. My case was escalated to the priority team to get my contract and service moved unto Vodafone from 3Network. Vodafone sent me the new iphone4. You cant believe this, it took them a week and 2days to get the new phone activated. When my new iphone4 was eventually activated the reception was the worst ever i have ever experienced. I called vodafone to lodge a complaint about this and i was kept on hold for ever until my wife's mobile phone ran out battery. I ended up not getting any help to fix my phone.Vodaphone is so useless and i would never recommend anybody to subscribe to their mobile service

My Vodafone 3G modem has dropped out three - no, make that five - times while trying to post this. It seems I am in that notorious coverage black hole known as "the eastern suburbs of Melbourne". In the last few days I have seen saturation advertising by Vodafone which must have cost an enormous amount of money. How much does it cost to put up a couple more towers?

everyone's saying the same things, so i'll only count as a number. Call dropouts, unable to call, poor customer service (even in the store, they call the same number & go thru the same 40 mins of recorded messages - then they hand the phone to you.....) Sms messages missing / delayed.
Surely the network upgrade can't be happening to all towers at once.....and where is the transperancy to customers? If is was systematic, area by area, AND they were upfront about it, maybe so many wouldn't be upset.
I started with V. many years ago because i found their service, (both network & customer)to be better than Telstra, but have been having second thoughts for ages. Get the towers (if this is the issue)sorted & put real people (in australia) on the phones!

I live on the sunshine coast. I get no reception at home and limited at work. I put my phone down and get full bars then when someone answers and I bring the phone to my ear it cuts out. After going in to numerous Vodafone stores and speaking to customer 'care' on the phone the answer that i was given is that my iphone doesnt pick up reception as well as other handsets. Brisbane is the capital city of queensland and I don't get reception. It drops out in westend/taringa/cleveland/everywhere. Locked into a contract and paying nearly one hundred dollars a month for shitty reception/slow data and no answers gives me vodafone rage. They need to sort this out asap. I will never choose them as my provider again.

Every places I go have different quality. At work (Camberwell, Box Hill, Doncaster) phone shows 3G/H signs but when I tried to load my email or even google, they will never load. Seriously?! At home, I can do experiment where phone shows full bar of reception quality, when I call my phone with my optus number, I get the out of service prompt quite often. IS THIS FOR REAL? Don't even get me started on overseas calls

we battle to get cell phone reception (bars on the phones) in our 14-year old house. we have 2 cellphone towers within 2-4 km of the house. I called the help line and after 42 minutes someone answered. Luckily it wasn't an emergency. The foreign lady on the line informed me that they do not guarentee reception inside buildings. We had no problem in the rental we were staying at about 5 km away. she suggested I change my settings to 2-g only. That kind of sucks as because then my smart phone would become very dumb. Luckily switching made no difference, so i'm back to 3g. Whe this contract is up, i'm gogin to switch to Telstra. their billing sucks, but at least I'll get reception.

There isn't just 1 to quote:-

1) The call centre never picks up the phone, I have been waiting for more than 1 hour now.

2) The network is horrible and keeps on fluctuating always.

3) On the other side the staff is not trained and denies the facts return on the web-site. It looks like they are never updated with the latest updates and offers.

Thanks
Harshit Shah

I live in central Surfers Paradise, a place where most would think the service would be best. I have been a customer of Vodafone for nearly 5 years now and have been using the 3G Mobile Broadband. Although I have no issues with the with cell phone service. With the 3G There is not a day where Vodafone has not disappointed me.

There has been time-outs in trace-route for as long as I can remember, even now.
(tracert -w www.google.com). as well as daily service outages. very high latencies (receiving 2380 ping at the moment whereas on some of those rare days i'm lucky to get 500)

Each and every time I have contacted Vodafone about this, the only answer i get is "The network in your region is congested." - Congested 24hours a day? I have received that one exact, very same answer each and everytime I have called in the passed year. In my opinion, That's indirectly admitting to the incompetence of handling the customers you have, not to mention new customers.

They awarded my account 250 megabytes one day... HOORAH????.. what a joke.

Like come on.. get your @#$% together.

Vodafone fails 100%

Vodafone isnt good but nor is Telstra. I hope this isnt a dodgey site to get us to go back to telstra!!!

I have been with them for ages and always had the top plan because of my job. 6-8 weeks ago I signed up again for another 2 years and this time got the I4 as it is the latest phone. I thought that my reception may get better with a better phone, I had a Nokia 6300 after smashing the N98 that came with the contract, but alas I was wrong.
The funny part of this is that I live 4kms east of Perth City and work 1km North of the City. At home the service drops out all the time, but at work I get at least 3-4 bars.
We signed up for our home phone line with the deliberate intent of not making calls and using the mobile, but I have had too use it because of bad or no reception. This is now costing me more money due to their incompetence.

BIG FAIL VODAFONE.... :(