I have been a vodafone customer since july and i continually have call dropouts and my mobile broadband has minimal reception and dropouts all the time. I am glad that something is being done cos everytime i ring the call centres i get nowhere!!

It is about time!!

very rarely am i able to get 3G coverage for internet but thats about it..

My wife and I only recently finished our 24 month contract with Vodafone which was the WORST experience we have had with ANY carrier ever! The problems started when we decided to get Vodafone Mobile Broadband, I use the term Broadband loosely! Sitting at home in Suburbia (14ks out of CBD) for the first Month of our contract we could NOT even get the thing to connect to the network? 20+ Calls of frustration insued, Vodafone REFUSED to cancel our contract even though we were not getting ANY service that is meant to be supplied in our agreement that we both signed! It went around in circles, the customer centre could not authorise anything to be done, so they put us through to the head office and they refused to do anything either! Over and over again we got the same answers, 'we are looking into it it appears to be a problem in your area' 'we are sorry but it is Telstra slowing things down' bla bla, how can it take a month to fix a service issue for an area?

When it DID finally work it would cuttout, dropout and speeds were pathetic! I used to take my laptop into work and from the middle of the CBD in Melbourne I could not get it to connect to the internet half of the time then when it did it would dropout or slow down! When I complained to Vodafone about this they said it must be my laptop.... ? ? ? How the hell can it be my laptop the software was installed off their disk? Or I was told that I must be too far away from a tower, I was in the middle of Collins St! Pass the buck back to the consumer?

Abosulte worst waste of space I have ever seen in a carrier we will NOT be making that mistake ever again and have warned family and friends away from them too!

VF network is decidedly average, but this website (esp the Coverage map) is deplorable. You might want to fix your own technical problems before climbing into someone else's, you peanut.

there should be a page like this for the 3 network aswell!!!!

The other day I tried to call vodafone and had to wait about 25 minutes, and still no one answered I had to hang up. Also reception is really crap, you think living in Sydney u'd have no trouble with reception, its very poor service.

I live 12km west of Melbourne GPO and the reception issues is dreadful and atrocious.Now i regret ever leaving dial up connection since those speeds were like ADSL broadband compared to the snail speed im getting now from wireless slowband.Ring up Vodafone(Lara tells me how important my call is) only to get somebody in Egypt who keeps telling me that its the internet provider that is the issue.Under the main view,(vodafone internet connection)the upload and download speed meter hasnt moved for 18 minutes(on windy days).Good reception usually means poor speed and vice versa.Its a joke with Vodafone 3G,HSUPA and EDGE

well it started 2 years ago when i had internet wireless every day for 6 mths complained twice a week they said would refund and stop 2 accounts if i sent products back dune all of that sent computer back and wireless stick they received 1 product and reigned on second product which was mini laptop now they black listed me with baycorp all the proble3m was no reception after 1 mth use inside of house now but changed to different service provider no problem
samedaydigital@gmail.com

I have been unable to receive or make calls for the last 3 days and i live right in the center of Sydney.
Calling for costumer support is a never ending wait and that's no surprise considering the state of their services, lucky i am not working due to pregnancy, because for work i relied totaly on my phone...and if anything happens to me tomorrow and i'm not near my land line i'm f...ed !!!
Not impressed !!!

Customer for 2 years, first twelve months excellent. For the past 12 months my payment even though they are often paid in cash and at PO they are not credited. Currently 4 months behind according to vodafone. Staff at Camberwell great have assisted to get payments credited ion the past but this time they are struggling and have been trying for over a week prior to Christmas. Vodafone India tell me to read out the receipt numbers, then tell me they won't credit them because I could be making them up. Phone goes straight to message bank. Phone cuts it self off when I go to Daylesford every 2 weeks. Often needs Vodafone assistance to get back on. Reception poor in many regional places. On my plan I am now being charged extra for Victorian calls outside Melbourne. $79 plan now $93

pay the monthly amount but my coverage every time I connect is poor or very poor with modem ? how should when directly connected to modem and my I pod touch says it needs password to connect to my lan device but was never given password and when It into the store the sales persons there were most unhelpful

Right where I live is a "black spot" or "blank spot" for vodafone reception. I don't live in the middle of the nuga-wuga, I live in a Melbourne suburb ! The whole idea of having a mobile is privacy and flexibility. When I am in my room I cannot make or take any mobile calls, the reception drops out. When I do have a call I have to walk around constantly to try to keep the reception on tap. Even sending a text message can sometimes be a saga, where I have to watch the reception meter in the top left hand corner carefully before pressing "send". It's just as well I am not a big phone user, and I get by with my nokia/vodafone mobile. I don't plan to switch, but if my circumstances changed I would be forced to .

Reception has been very poor since recently, calls are breaking up and it's impossible to connect to the internet...

Hi I switched from 3 to Vodafone because I was told I would have better coverage in Cairns by using Vodafone. I have lost work because my boss always fails to contact me, I can never call home when I am away from it and in the event I was in need of help I would be in quite a mess.

I have had promises that they are upgrading the networks since Sept 2010 and it hasnt happened yet. Very upset customer

Regards

Linda Merrill

We arrived in Aus, bought a vodaphone at the airport and the dude there grabbed the cash and never gave us the ID number so the Vodaphone call centre refuse to talk to us!!! No coverage 95% of the time. Vodaphone internet stick doesn't work at home and doesn't work outside our home area (still in the same state). When we finally got through to the call centre staff, on another companies phone, they went through "you have full coverage so it must be a faulty phone", "All 3 phones in the house must be faulty", "sorry we can do nothing without your code, even if you are complaining about not being given a code", and finally charging us money to unlock the phone which was no better than a paperweight on the Vodaphone network. The entire phone was deactivated after talking to the call centre because I was unable to recharge the phone. I finally got through to head office in Australia and they charged me more to unlock AND swiped the rest of my credit ($70+), even though I still had a Vodaphone SIM card.
I don't feel like Vodaphone have honoured the promises their salespeople make, and the misrepresentation may wind up costing lives if people try to use a Vodaphone in an emergency situation.
The whole network was down in our area for most of the month, yet the credit we could not use was also swiped out completely rather than extended.

Often, when I make phone calls, I get an ear-splitting screech through my phone, that can only be the network.
If I actually get a call out, there's a good chance they aren't able to hear me.
On the off chance I get a good call, it drops out minutes in.

Plus whenever I call their "Customer Care" line, there's a wait time of >40 minutes.
I've been on hold with the "Customer Care" line for 1:30:00 once, halfway in my phones battery almost died, I plugged it into the charger, then at the 1:20:00 mark, the phone said it's battery was about to overheat!

I went to a three shop to get the new iphone 4 about 2-3 months ago. Wanted to get Three line but the representative told me three and vodafone is the same company now and was being assured that they are the same and use the same infrastucture(network is the same). And i was also being told that its pointless to get Three line because Three will eventually become Vodafone and they will rebrand all Three network to Vodafone in a matter of time. I have another three line and if you compare both, vodafone network fail big time. I occassionally suffer drop out calls, no reception and unable to surf the net.

Vodafone is crap i used to be with Optus before but switched to Vodafone due to having better coverage well so it said on their website, well what i crock of shit it is actually worse surprise surprise, even in the CBD is a little better but hey what can i do once my contract is up off to another company i go so VODAFONE YOU HAVE LOST MY BUSINESS AND WILL BE SPREADING THE WORD

I've had a dongle thingy for wireless internet with Vodafail for 2 years and constantly have little to zip reception. I'm about to start an online based Uni post grad course and am planning to get rid of 'em and use another provider with adsl2+. Dial up would be better than this! Don't get me started on my mobile coverage! How fail is Vodafone? EPIC FAIL!

I have been having troubles with service for the past 4 weeks. Most of the time I have no service which is extremely frustrating as my mobile is the only contact number I have and having 2 young children it is very important that vodafone works. Since having problems with Vodafone service I have also had battery problems and have to charge my phone at 3 times a day. I also have Vodafone MobileConnect Internet and have the same problems, it has taken me an hour just to write this as the interenet connection keeps cutting out.

I actually went into a Vodafone store a week ago to be told that the coverage issues was due to it being that time of year, "Christmas", and people are sending messages all the time and ringing family and friends all the time. What a load of reindeer crap.

If it wasn't for the fact that I'm tied into a 24 month contract I would have left Vodafone and gone to another network by now.

Same problems as everybody else, continually dropping out, bad coverage. I live in Townsvile North Queensland. Dont go outside the 80k zone because you will get more reception speaking into your shoe.

my blakberry storm is great, but eh, reception is dam awful, the internet conection is slow sometimes does not connect at all and i can wait all day for it to connect just to get one email out of it and in most areas of sydney suburbs i cant get any reception at all to make an emergancy phone call or a txt even i also went to the place where i origanaly bought the phone to complain about it the compnay had moved to the plaza next door when i went to the plaza the people that own the vodafone business there had told me that i had never bought the phone from them even when i had shown them the receipt with the guys name on it they said i would have to go to the head office in parramatta i went there they told me to go back to where i had bought the phone from i told them i had been there and they told me that they couldn't do nothing about it it wasn't there problem as i did not buy the phone from them i needed to go back to the place where i bought it so i did in doing so i talked to a person that could not speak english very well nor could they understand what i was talking about they kept telling me i did not buy this phone from them and i would have to go back to were i bought the phone from which that place was now the place where i went to in the plaza next to where i was told they had moved istill have the contract and the card with the guys name on it and have rang it and a woman answered the phone and asked me how i got this number i said sorry i have the wrong number so i rang the number again but this time the mobile number was either switched of or not in range

I have made numerous complaints to Vodafone, stating - no service, drops out, and the list goes on... They sent my on a wild goose chase, stating that the CBD has no problems and it would be my sim card or handset. So off I went to a Vodafone store to get a new sim card... but that didn't fix the problem. So I rang again, they said it could be the handset.. I kept on asking what there any coverage issues with Vodafone... They reply no. Voadafone asked if I wanted a investigation report on my location where the drops outs and etc were happening, I said yes... well they did the investigation report, but for the wrong location - mind you I GAVE THE ADDRESS OF MY WORK LOCATION... but they decided upon themselves to do my home location... I only found that out when they told me that the investigation wasw complete and my home location had low signals (or something similar)well I said that was the wrong location. Vodafone said that they will do another investigation report on the right location CBD... guess what... someone called 5 minutes later confirming that I wanted a investigation report on my home location... at this time I was fuming... I said "NO NOT MY HOME LOCATION, BUT MY WORK LOCATION". Vodafone really need to train their customer service staff in handling customer service...

Mind you I have been a Vodafone customer over 10 years, but after I got the TIO involved Vodafone has taken me off contract, so I may go to another provider. I realised that Vodafone don't care about the customers at all...

my husband lodged a formal complaint with the ombudsman and within days I was released from my contract with them which still had over 12 months to go. our winning line was repeated over and over to them that we were keeping our contract intact but they were failing to keep their side of the contract as there was NO coverage/mobile service therefore they were breaking the contract. Mentioned not only was my business suffering greatly but my children's school could not contact me in the case of emergency and
would they compensate should god forbid anything happen to my children. In short I urge you all to persist don't back down and continue to tell them they have broken their side of the contract. I was released without paying a cent of the supposed $1077 balance of contract.

Hiya
Thank god we have a platform! - I've been with vodafone since the early 90's and yes then it was a very limited coverage. I reckoned that as an American international eventually things would get better - and they did however since vodafone went over to the 3G network I have had an MINIMUM of one day off air - BOTH voice and data - every week for the three months!
That's the minimum! and of course if I can't contact them via by phone ...
... yes I've left customer complaints via their website but no response - I give them all the information they ask for but they say as they haven't had any response to their request for more info (ie pin number) then the complaint has been solved!!! How can I respond in the time limit if I have NO COVERAGE!!!! and I'm not the only one - many people I know who are experiencing coverage issues are with vodafone - what a garbage service - yet they still expect payment!!!
I'm still paying my bills but the next step is definitely class action!
And I don't care who knows who I am - Deirdre - 0414 587 348

I'm for ever having difficulty's in the coverage of my mobile phone. It's that bad that i have to return the calls using my land line. so many times i have rang vodafone explaining of my problems with coverage and for ever told that the reception will improve. Still waiting.Wanting to get out of my contract , but will have to pay a termination fee. I don't think it's fair.

I have not made even a single call from this new vodaphone connection that i took 2 months back where my call doesnt got dropped or people on the other side were saying that they cant here me about 10 times per call... I dont have $1000+ to disconnect. Is there any law by which I can cancel this connection wuthout paying this fee. Please help. And yeah I have never seen more then 2 network points anywhere except then city.

i am only an hour out of melbourne and am unable to receive any reception whatsoever. also when trying to unlock my phone (so i could put my telstra sim in it) on the website it actually did not work at all even after following the steps multiple times.

Where do i start,i have wasted not only hours, not days but weeks of my time stuffing around with Vodafail,they are a discrace,i've lost count of how many times ive had to go to Parramatta or Hurstville and previously the recently shut down Chatswood office which was in Sydney NSW,it would have to be over 20 times in 1 year,Chatswoos possibly shutdown due to too many complaints !
I've apparently had 4 Nokia N97 phones replaced and guess what the new one is still crap.
my phone drops calls, extremely erratic reception,Camera freezes up,phone freezing up ,really really slow internet,have to remove my battery to rectify troubles only having to do it time and time again each day.The worst thing is it plays up when you need it most. How can such a big company be such a failure? Ive sometimes been on the phone for 2hrs being passed from 1 person in india to another in the phillipines explaining over and over the same issues before being hung up on to piss me off even more.
Far far far from impressed,I've been with Vodafail for 20 years and guess what,there not going to make there 21st birthday with me. You Suck !!!!!!!!!!!
P.S. There is another company we cannot forget and that is MOKIA CARE You suck aswell.
How the heck can we get out of our contracts and move on ???? Please help ????

my calls are constantly dropping out and having to call people back. my internet works some times but then others just wont connect. my friends have serice in areas where I have none. I contacted them about this and also about other things and it took me 2.5 hrs to get somewhere mean while my phone dropped out 3 times and i had to keep calling back. then when I finally got to someone that could help they said that they would transfer me to the loyalty department and they were closed. so now I have to call back and have not had a spare 3hrs to do so in business hrs. my good this shits me that nothing has been done and they didnt even know the loyalty department was closed

My phone constantly drops out during calls and when sending text messages they often fail. I have tried calling Vodafone about this and end up waiting on the line for upro an hour then have someone try to understand what I am saying is near impossible. I have asked to terminate our contracts and they want to charge us nearly $500. I can't wait til mine and my partners contracts are up in June 2011... We will be giving them the flick!!

My Mess is that I have been connected to Vodafone for over eight years and have always found the customer service excellent. I do know they have had problems lately with coverage and drop outs in NSW but that is because they are upgrading the network and it always causes problems when new systems are intoduced. My main complaint is with reading winges from people who have problems with their handsets. Telco companies do not make phones they only suppy the network to use the phone on. As for people complaining about hign invoices for using their phone over the limit they are entitled too Well what do you expect

The dropping out of calls and no network coverage are the nightmare for me who's job as cable installer that i am depenned on the mobile phone to contact to my customer and dispatcher office to get my jobs done.and you wouldn't belive that i went to Apple's store to swap 4 handsets already that i thought it was handset quality issue in couple months time.

I use my mobile for work, and I have continuously experienced significant delays in receiving voicemails. There was a period of about six days where none were delivered. This was very embarrassing (and unprofessional) on my part to return calls so late. I live in the st kilda area and in the evenings (particularly) the network coverage is non existent. The next morning I get bombarded with texts and voicemails that I didn't receive the night before. My friends and family think I am rude for not replying!

I'm over it, continually no reception in Cronulla N.S.W on a regular basis. Plus after numerous complaints to Vodafone they are blameing another networks tower. And my emails are not being sent from my phone either. This has been so damaging to my business, I'm now forced to carry a laptop around with me again, and of course I have pay for the mobile USB connection.
The thing that gets on my goat is that I'm paying for this non existent service.
How can I get out of it???????

I just signed up a contract for iphone in early Nov, 2010. The first month was fine but I noticed that from late Dec, I CAN NOT MAKE PHONE CALLS! I am using both iPhone4 (Vodafone prepaid) and Nokia N79 (Vodafone 69 Plan), and they are both the same. Can not call out, just call failed, connection error or network busy immediately. I can only SMS and receiving calls occasionally.

SOOOOOO annoying!! No service most of the time and when i do it drops out and then when i try to call back, BUSY NETWORK!!!!
Whenever i try and call vodafone to complain i'm on hold for half an hour at a time. REALY REALY shitting me off......
I really hope enough people do complain and leave them hopefully they go bankrupt or something....
VODAFONE YOU DO MY FRIGGIN HEAD IN!!!

Dropped calls. No coverage in my house. Voicemails that get delivered 4 days later. Calls that won't go through. Unable to text my sister for the last 8 days. What the hell am I paying for???

I have been with Vodafone for years but the last 6 weeks have been pathetic in Tuggerah on Central Coast. No 3g downloads but gsm seems to work at 3-4k it's useless. Connection errors, or network busy is mostly what i get on my Nokia x6. I get a message about voicemail then can't dial in to get them. Customer care does not exist. If you wait in the queue long enough you get disconnected when finally put through to an operator. I called the ombudsmen last week and they now have 2 weeks to contact me. I too will try to cancel my contract (with 18 months to go) and go somewhere else for some real service. I congratulate the people involved with this site for allowing us to vent our anger.

2 weeks ago my mobile service droped off at 9 in the morning it didnt returne to 10 the following day i religh on my mobile so i can be contacted anywhere for my serverly disabled daughter , not good at all and acording to vodafone there was no service problem but everyne up here in mossman far north qld had the same issue .

When I receive a call they cannot hear me, they keep saying your dropping out, so I move around the house, then outside and that's when they say they can hear me, at times I even have to move to the road. They say I'm on "roaming" but not even that works, even if it did I would be charged a much higher rate!!! WHY SHOULD I BE PENALIZED FOR NOT GETTING THEIR RECEPTION???

very little data coverage 3G over sydney

both my husbands phone and mine are vodafone, with which we use for our business and our children get hold of us. unfortunetly we can go without coverage for up to 10-12 hours, which of course then we have finished work, unable to order from suppliers and check that our children are safe and well. lets alone being in the middle of a conversation and having our phone drop out. Becoming extremely frustrated with vodafone and have 16months left on my contract....... what to do!!

I am a medical practitioner and having enormous problems with reception and can not get through to vodafone to complain.

EPIC FAIL, what's the point of a "Infinite" plan if you can't make any calls or send any txt's. The vodafone website say's i should have "Standard" reception, I didn't realise "Standard" meant SHIT!!!

A WARNING TO EVERYONE, USE ANYONE BUT VODAFONE......

EPIC FAIL

A customer for over 13 years the reception has never been worse!! I originally joined Vodafone because they bragged of the best coverage in the country, and for a while this was true however this year 2010 I have had many drop outs, messages not sent, very poor reception everywhere, water noise when I attempt to call someone instead of a connected call. My texts, when they are sent through arrive hours late. Voicemail notifications never come through either, neither do most calls. My husband who is also a Vodafone customer is impossible to get a hold of and doesn't
receive my texts till after we go to bed (I send them during the working day). To top things off it's impossible to speak to an Aussie who has any idea as to what I'm trying to say and we were told last week when we called re our problems that there was nothing wrong with the network.
Very disappointed in Vodaphone and desperate to get out!

I literally have no reception anywhere in my house...when i pick up my phone, it shows full bars, as i press call, they diminish until the call cuts out all together. People think it's my actual phone..it's hard to believe my reception seems fairly fine everywhere, BUT my home. - Unbelievable

I really don't feel like going on about the pain i went through with customer service, when they claimed they hadn't received a payment which i did make and had proof of, i still don't really understand part of it - Ridiculous

My reception goes between 2 bars and none, people get my mms 1-2 days later, I get my voicemails 2 days +. I barely use any of my data as it's just not worth waiting as it just drops
Out all the time!!!! Like most people I am in a contract and can't do anything till it ends, but I will b changing companies that's for sure!!

cant use xmas present xbox360 as son want to play live and the net drops in and out all the time even with a sharing dock .6 months left of contract cant wait .never again whith vodafail.

I was with 3 and the service and coverage was appalling at best. I quit my planearly and switched to vodaphone that people I knew had coverage in my area. Then vodaphone merged with 3 and the coverage at my house got even more pathetic. I cannot move if I am actually able to get a connection, and even without moving my phone constantly drops out. I like in Pymble, in the middle of Sydney, not far from the pacific highway, so no excuses. I cannot send a text, my phone never rings at home and I only know that I have voicemail when I ring the phone. Everyone thinks I have constantly got my phone turned off, but it is never off. I have no internet coverage and textx rarely go through.

I signed up for a 24 month contract with Vodafone through Crazy Johns. Both companies have proved to be joke of an organisation. After ample problems with my mobile from the very beginning including:

-short battery life
-no reception
-dropping out of internet and applications every day!
- no reply when I message the balance account number
-they set up to automatically pay my phone bill from my bank account even though I certainly did NOT authorise this, therefore I would pay for my bill and they would take the money out of my account and therefore taking double the payment. They also denied activating this without my permission.
-constant problems with my phone, I have spent so much wasted time and money both on the phone and in the store to this company.
-I was advised by staff members both in Vodafone and Crazy Johns stores in Penrith to pretend to "lose" my phone and then claim it on insurance in order to get a brand new phone. Therefore they advised me to commit fraud.
-After a constant battle with vodafone over the unsatisfactory quality of my mobile phone I sent it in again to be fixed. they then sent it back and said it had liquid damage and that I need to pay for a new phone. I look after my phone very thoroughly and never spilt liquid on it or anything close. They said they would email me the photographic evidence, an email which of course was never sent to me. After I contacted them numerous times to have this email sent to me, it still never was. my phone has since run out of warranty and I am too bloody tired of all this crap to keep chasing it up.

I am so tired of this constant battle with these companies. I will never be returning to Vodafone's service after my contract is complete and I am advising my friends and family to do the same.

I first joined Vodafone 10 years ago and I have been a very loyal customer. The coverage was good but in the last 2 years it has got worse. Voice and text messages can take hours sometimes a day to be received. Phone calls drop out, or connection error when trying to dial out when I'm in the middle of Geelong. I hope Vodafone read all of this because they have a huge problem that need to be fixed.

Just sick of no coverage and drop outs,forget customer service vodafone dont think we are important enough as there customers for any sort of help..
Yeah its a Fail well done vodafail

I have had no 3G coverage for about 3 weeks now in Gungahlin area and all over Canberra.. I thought it was my phone. I contacted Vodafone and waited 90mins for me to speak to someone.. Just to tell me how to switch 3G off my phone and I could make and receive calls. With this function now switched off! I have unlimited and rely on this phone for work and personal calls.. I visited a local vodafail store on christmas eve wanting to cancel my account and they said that they could not process this.. That I had to call disconnections and I said..what another 90 min wait on the phone!! I am so over it.... also my mobile broadband is due to expire next month and I am disconnecting that too.... this is flamin' ridiculous! The sales person at Vodafone also said the 3G failure was widespread over Canberra and they have had no response to their emails to the company! Go figure...

Network drop outs whilst using the maps application on my iPhone,resulting in me getting lost,also having text messages I sent arrive at least 3 hours late at times,text messages I receive being at least 4 hours late,no reception in my house or my mother in law's house,numerous call drop outs even though I have full reception & failing to load web pages even whilst having full 3G reception

Almost no reception in parts of Newtown with multiple call dropouts. Call will go to voicemail without ringing and the message sent 3 days later.

I have been with Vodafone since 1998.

I have been pretty happy (obviously).

Since I signed my last contract in June 2008 I have had non-stop issues with Vodafone.

First it was billing issues, and now it is constant dropped calls and poor reception.

I have been living at my current address for 5 years and had no issues, in the last month or more I have had next to no reception, and on some days I cannot even get ANY reception.

I'm also so F'in sick of Lara - "she" needs to be taken out back and put to sleep! I'm sure the boffins and marketing "gurus" at Vodafone think she "humanises" the customer service experience.... I'd prefer to have to go 10 menus deep selecting from up to nine numbers at each level than listen to her false "chirpy, friendly, ever so (NOT) helpful "voice"".

I had Christmas SMS messages I sent to friends that were received on the 27th!!! EXPRESS POST letters would get there quicker!!!

Considering their network cannot handle the voice/data needs of existing customers Vodafone should be BANNED from acquiring new customers until they can properly provide for their existing users.

Although getting started with Vodafone was difficult, (porting failed twice from Telstra, but I believe it was Telstra's fault) I have been happy with the service provided by Vodafone. The only problem has been when I went to Daylesford and got no reception, even in the centre of town, when the coverage map showed I would.

Have been with Vodafone for over 6 years, Two months ago, upgraded to a new smart phone , its totally useless . Im an Emergency Service Volunteer and rely on mobile phone coverage,I live in Warrandyte. I am now in a contract that Crazy Johns [Vodafone] wont let me out of. I have never complained before the last two months.I have been a loyal customer to Vodafone. Now, I owe over $1000.oo for NOTHING ! JB, North Warrandyte.

Still got 12 months to run - suffering constant drop outs, long delays in receiving texts, appalling coverage in too many places. I had CAREFULLY checked with Vodafone re coverage as had them before 10 years ago- they lied! Coverage had only MARGINALLY improved in 10 years, shocking. Getting text and emails on PC so much quicker than on mobile, sometimes arrive on mobile HOURS after received on PC! Vodafone, spend the money to fulfil your promise of network coverage and phone connections, us customers need the basics to be covered!

I have been with Vodafone for years and never really had any problems with either reception or customer service. Over the last 6 months I have no reception in most places and when I do it takes minutes to even start ringing a number, my voice mails take hours and/or days to come through and when they do I cant even access them!! When people try to call me it goes straight to voice mail or just beeps and my phone doesn't even ring!! I have called their customer service so many times and keep speaking to useless people who tell me that "Australia is a large country, so you cant have reception everywhere" and if I want to leave I have to pay a massive exit fee... anyways I have logged a complaint with the ITO and they were great and say I have grounds to get out of my contact. I would urge everyone to do the same! I am still waiting to hear from Vodafone but hopefully this time in a few weeks I will be with Telstra!

Travelling between the upper north shore and Sydney CBD on a daily basis you are guaranteed to have a number dropped calls and data losses. It is extremely frustrating especially if you would like to do some work while travelling to and from work. No use talking to Vodafone.

the coverage is shit but i knew that when signing up , my problem is with the customer service ... if i wanted to talk to an indian about my australian phone i would ask but as i have no choice i am uable to get questions answered.... i recently was overcharged for an account which took seven phone call to indians and three hours at the vodafone shop.... FOR FUCK SAKE employ some god damn aussies so some goddam aussies can answer our questons in plain simple english..

The handset they gave me is FALLING APART!!! Online, yea right!!
lol what a joke of a network

2 year contract with 16 months left, living on Bribie Island, QLD. We can go for days with no service. When we get service it is zero to all bars, varying by the minute, most times, no 3G at home mst times so use WiFi all the time at home which I did not need to do with Optus.

Given up trying to talk to the Indians several times without success as even after an hour wait, no answer, I don't have that sort of time.

I have access to 2 x Nokia and 1 x Huawei smart phones, all with the same problems so it is not the phones. I am in the industry and know that their cell site is badly designed and there is not enough equipment to handle the traffic. We are approx 500m line of sight from the cell site.

Fortunately I send most of my time away from home and most times, the service is OK as I am overseas. If only Vodafone's Australian network was as good as their NZ network.

My wife is on Telstra, no problems, Optus was not brilliant but OK, Vodafone sucks.

I have had no billing problems and their shop in Morayfield was excellent but one of their shop in Chermside was the pits, 1 1/2 hours to open an account???

1. 3/VODAPHONE MERGER...HIP HIP HUZZAH FOR THE HEAD HONCHOS WHO MAKE THE DEALS AND GET THE PAYCHECKS, STUFF THE CUSTOMERS WHO USE (AHAHAHA 'USE') THEIR SERVICES.
WHO WANTS TO BET THAT THE BOSSES AND CEOS OF THIS TELCO USE A DIFFERENT PROVIDER FOR THEIR PERSONAL COMMUNICATION DEVICES.
2. AM WITH 3 AND HAVE BEEN FOR YEARS, NOW MERGED MY MOBILE HAS DROPPED OUT AND LOST ALL RECEPTION IN THREE DIFFERENT LOCATIONS REGULARLY AT THE SAME SPOT, NEVER USED TO.
3. my mobile broadband coverage is a pathetic waste of technology. reception is rubbish and downloading....dont get me started. it now just manages to break the 100kb a second mark. thats right 100kb a second, thats at best. the average speed is about 10kb to 50kb...and i know the difference between b-kb-mb-gb and tb.
4.a friend who i convinced to join 3 a couple of years ago has even come and seen me to see if ive been having the same probs.
HEY VODAPHONE AND 3...I RECKON WELL ALL GET BETTER RECEPTION AND SERVICE IF WE ALL START USING TIN CANS AND STRING!

I use my phone for work, and there is nothing more frustrating than having clients complain about how they CANNOT get a hold of me, and how they just go to voicemail without the phone actually ringing!! On top of this when I can actually dial through to listen to my voicemails, I can't always call people back even though I apparently have full reception!! I have been with vodafone for the last 4 years, and now I'm contracted for another 2 years (epic fail on my behalf). I'm more often than not in credit when I pay my bills, and ALWAYS polite to customer service when I finally get through to someone. The least they can do is actually povide a service that works! That is after all what I'm paying for. Not paying them again till their service actually works, and moving to telstra!

My partner and I both have Vodafone and we barely have any coverage at home with our mobiles. There are some places at my partners work in Footscray (less than 5 minutes from the city) where he cannot be reached! The internet is very very slow on my phone also. Some days I cannot even access mail and internet and because I work from home that is very annoying

I could not get coverage at my home in Nudgee.
The phone get dropping out. Full signal on the phone then nothing and vice versa.
I complained direct to Vodafone who blamed the handset.
After three times being "repaired" and then replaced by a new set it was pretty obvious it was not the handset.
My house mates are connected with Optus and Telstra and they have no problems.
In fact they can attempt to call me sitting across the room and they will get "phone is turned off message" even though I am sitting across the room with it on.
Vodafone eventually did a "drive by" and in their words "an assessment" of the signal in the area.
When I called back to find out their findings they refused to talk to me.
I asked for a discount or compensation due the missed calls, the delayed sms messages, the delayed mms, and of course the frustrating drop outs which forced me to use my home phone.
They refused - without any explanation.

Other frequent areas of drop outs in this region are on the north side of the Gateway Bridge - both sides.
Around the Pimpama exit on the M3.

The list goes on!
I am please to know that I am not "an idiot" or a "complaining customer" as I have been made out to be by Vodafone.
With these testimonials that I have read it seems that more people have been disadvantaged than advantaged by this poor provider.

I recently had my number with vodaphone and changed to it a another network. On changing it over ended up that everyone on Vodaphone could no longer call me, even though I could call them. After sitting on the vodaphone help line for over an hour to try and get this sorted I was told I needed a vodaphone friend to ring through which I thought was pretty unfair to then make them wait an hour for an issue not their fault. why inconvience my friends for an issue that isn't their fault?

I always have slow 3g coverage and my calls drop out even when i have full bars and to top it of i live right next to a tower.

Me and my partner are with 3 (vodafone) and our coverage is the worst i have ever experienced. We will stand in one spot and the coverage will drop in and out constantly, we were told we would get coverage at our house but it is very poor. We have tried calling customer service and explaining our situation but they put us on hold and inevitably the phone drops out because of the poor coverage. We cant make phone calls and have a conversation with anyone because the phone drops out and we find that really fustrating when you are running a business. We will be changing provider when our contract ends.

Hello There

I became a Vodafone Customer around MAy/June this year 2010 With a number of calls to try to get our "Free" Internet wireless internet s stick to work it took from Ma/June till around October before they said we could even cancel our contract also to make matters worse we called Vodafone multiple times to get our "first" bill sent out to us and we even tried to get the online bill to show up and yet we still have not EVER received a bill and we more then likely owe more then $5,000 dollars for two phones which i think is ridiculous we will have to pay this once the bill does come its not our fault that vodafone is run buy a usless CEO who cant even get the bills sent out!

Also i do have to say i that in the 6months i have had my phone my wireless internet ALWAYS drops out and will not work at ALL and when i am on the phone it will drop out and my partners phone will have reception but it wont take incoming calls and any messages he gets are delayed by HOURS. VERY ANGRY AND OUTRAGED BY VODAFONE And will happily take legal action against Vodafone for false offer, lack or service and reception!

Was reasonably happy with 3 until Vodafone took over. No reception at all from any room at home, I now have to walk outside to make a phone call. Hubby travels as a Contractor and is away Mon - Fri. Everytime I ring him, we average approx 4-6 disconnections per phone call. The service is useless and I'm sick of the lack of reception and disconnections. I rang 3/Vodafone to complain about our mobile service and was disconnected 3 times whilst ringing to complain. It's not like we live in the rural/outback area, we live in the Eastern suburbs of Melbourne.

Network down yesterday morning before 12 noon WA time

3g contantly dropping out, calls drop out, have to reset network settings every hour for 5mins of 3g access!!! Battery life is very poor aswell. Wish I wasnt in a contract!!

Don't know what you guys are complaining about I've got to climb on my roof and stand on the fucking TV aerial to get any reception. And it still drops out!

Well i am a customer of Voda threw mobile and internet, I have made several complaints about my internet service to many of their customer team members and they still refuse to do anything about making myself as a customer a satisfied person, only reason i am still with them is cause i am on a contract and i deff will not continue with this company after my contract has ceased.
When i 1st applied for the internet i asked the customer service member what the reception would be like in the area which i live and she replied me excellent and u will be very satisfied, little did i know that was a very un true answer and i have had nothn but poor 2 very poor service since being on the vodaphone contract..Great site 2 complain cause there is no real point in callin them cause not only dont they listen but they dont do anything to make the customer happy and want to stay with them, but quite often i have had the vodaphone team member close the call on me...I HATE VODAPHONE and i can not wait till my contract is over...Thanx!!!

These issues are not new to Vodafone.

I changed from Vodafone to Optus more than 2 years ago because of continual drop outs on Vodafone's network coverage and voice mail messages continually not being received until the following day particlarly on Friday afternoons.

After months of cold calls from the tele giant, they finally got hold of me to upgrade to a iPhone. I said why not it's for free but on a 99cap (business mind you). Excited to get the phone I had excessive dropouts and bad data transfer rates. After days of complaints, I screamed my brains out to the operator to speak to the managing supervisor. They tried to tell me the network has trouble supporting that phones frequency. ( What The? You offered me the upgrade). Eventually I threatened to take them to consumer affairs and they waived the disconnection and fee and gave me the option to return the phone (DID I... Nop) Im with optus now
And I'm happy as Larry. Not only that vodafone are still sending me bills that I'm in $300 credit even though I disconnected a year ago. Worst Service Ever. Eat Shit Vodafone!!!

i have signed two years contract with vodafone 6 months ago.the reception is too bad in cbd area as well.

Aside from the intermittent coverage over the last month or so, I can no longer hear incoming calls even though the person on the other end can hear me. Rather ironically, the final bill of my current 2 year contract arrived today. Bye bye VF....

I signed up for Vodafone telling them I lived in Geelong. I was told the coverage there was very good, but when I tried to surf the web, the signal said "POOR". You would think I have dial up with the SLOW speed it took to download a page.
I then moved to Ballarat to find there was NO signal at all. I went to a Voadafone store in Geelong to explain the issue, but all I got was "I don't know, can't help you" Not helpful at all. I'm not happy and can't wait for my contract to run out so I can got to another carrier!!!!!!!!!!

Recently joined vodafone after not being satisfied with another provider (who are now part of the same company) phone often doesnt even ring just goes to voicemail, but who am i to expect i would get my voicemail right away too huh.. down to tassie for a month away and does vodafone even have 3g down here...?? what a pathetic excuse for a network not to mention the handset they gave me is FALLING APART literally and overheats like crazy.. ohh and my phone decides on its own what message tone it would like to play...
and when i ask for the cancelation fees to be waived, i have to wait between 9-18 MONTHS for network diagnostic tests to be completed...
Im so over vodafone, i want a way out of this contract, and they want my money, they have more $ behind them so of course im ignored...

internet is absolutly crap! over charged for crap internet! mobile is a joke so so so so so so so bad coverage is pathatic, even in shopping centre nothing. driving it dies. I hate them!!!!! cant wait for my contract to end so I can get rid of them................an they charge what ever they wish. there plan is hahahahahahahahahaha shit. bye bye bye bye vodashit....

Hello There

I became a Vodafone Customer around MAy/June this year 2010 With a number of calls to try to get our "Free" Internet wireless internet s stick to work it took from Ma/June till around October before they said we could even cancel our contract also to make matters worse we called Vodafone multiple times to get our "first" bill sent out to us and we even tried to get the online bill to show up and yet we still have not EVER received a bill and we more then likely owe more then $5,000 dollars for two phones which i think is ridiculous we will have to pay this once the bill does come its not our fault that vodafone is run buy a usless CEO who cant even get the bills sent out!

Also i do have to say i that in the 6months i have had my phone my wireless internet ALWAYS drops out and will not work at ALL and when i am on the phone it will drop out and my partners phone will have reception but it wont take incoming calls and any messages he gets are delayed by HOURS. VERY ANGRY AND OUTRAGED BY VODAFONE And will happily take legal action against Vodafone for false offer, lack or service and reception!

Recently joined vodafone after not being satisfied with another provider (who are now part of the same company) phone often doesnt even ring just goes to voicemail, but who am i to expect i would get my voicemail right away too huh.. down to tassie for a month away and does vodafone even have 3g down here...?? what a pathetic excuse for a network not to mention the handset they gave me is FALLING APART literally and overheats like crazy.. ohh and my phone decides on its own what message tone it would like to play...
and when i ask for the cancelation fees to be waived, i have to wait between 9-18 MONTHS for network diagnostic tests to be completed...
Im so over vodafone, i want a way out of this contract, and they want my money, they have more $ behind them so of course im ignored...

My phone is fine but my internet is TERRIBLE!

I log in and within about a minute it drops out. I log back in and it's not long that it drops out again. I was told I had great coverage but even when I log on it usualy says the connection is 'poor' and even 'very poor'. Oh my GOD - it just dropped out while I was typing this!

I sent an email enquiry regarding this to vodafone and I received a reply approximately a week later saying they assumed, given the time frame, that I had probably resolved the problem myself and to reply to the email only if I was still having troubles!

Reply I did - I expressed my shock that they would assume their customers would solve their connections problems themselves. I also told them that the only solution I'd come up with myself was to change internet providers! I received a reply apologising and promising 2 months free internet and a cr on my account. Well..I recently received the bill...there was no cr and no 2 months free.

My internet just dropped out AGAIN! Oh ...and again! I better send this before it goes again!

Drop outs guaranteed on every second call. Cant get reception in the CBD. Can hardly ever get 3G coverage, no matter where I am in Sydney Metro or CBD. I dont receive half my MMS and SMS messages and Im sick and tired of calling customer service and staying on hold for over 40 mins at a time, while being transferred from one dept to another. I HATE VODAFONE!!!

Was reasonably happy with 3 until Vodafone took over. No reception at all from any room at home, I now have to walk outside to make a phone call. Hubby travels as a Contractor and is away Mon - Fri. Everytime I ring him, we average approx 4-6 disconnections per phone call. The service is useless and I'm sick of the lack of reception and disconnections. I rang 3/Vodafone to complain about our mobile service and was disconnected 3 times whilst ringing to complain. It's not like we live in the rural/outback area, we live in the Eastern suburbs of Melbourne.

Hello There

I became a Vodafone Customer around MAy/June this year 2010 With a number of calls to try to get our "Free" Internet wireless internet s stick to work it took from Ma/June till around October before they said we could even cancel our contract also to make matters worse we called Vodafone multiple times to get our "first" bill sent out to us and we even tried to get the online bill to show up and yet we still have not EVER received a bill and we more then likely owe more then $5,000 dollars for two phones which i think is ridiculous we will have to pay this once the bill does come its not our fault that vodafone is run buy a usless CEO who cant even get the bills sent out!

Also i do have to say i that in the 6months i have had my phone my wireless internet ALWAYS drops out and will not work at ALL and when i am on the phone it will drop out and my partners phone will have reception but it wont take incoming calls and any messages he gets are delayed by HOURS. VERY ANGRY AND OUTRAGED BY VODAFONE And will happily take legal action against Vodafone for false offer, lack or service and reception!

well, lets see. I can lose reception NEXT to a phone tower. I drop out of reception completely in the middle of calls (always in populated suburban areas where i should be getting full coverage). And my favourite, i've had incorrect bills and no voice mail. Why? because i don't think Vodafone actually has a call centre. 2 hours on hold and i gave up.

Hardly ever do I have reception & if by some miracle i do it drops out after 30 secs. I have to walk to my front yard to get 1 bar on my phone. An absolute joke!

Constantly have poor reception and internet connection. Phone drops out of reception and I can't make or receive phone calls. I work on call for a major hospital in outer Sydney which the drop out could cause a major issue. I have had to maintain my home line service so I can be contacted by work because I can't depend on my vodafone reception, so this is a added monthly cost for me. Internet connection poor, and recently couldn't get the internet to connect when I was in the middle of Sydney. I travelled to Mongolia a few months ago and the phone reception offer by the Mongolian telco was a 100% better than the service I get from Vodafone!!!!