last week i waited an hour and 20 minutes on my 8th attempt to get put through to the right deptartment,i finally got an australian guy who fixed my problem first go and saw how many attempts i made and reinmursed me a few dollars,this has happend more than once..lara..does my head in,does she Eva get it right!!!..I HAVE TO STAND IN THE CORNER OF MY KITCHEN TO GET RECEPTION AS THIS IS THE ONLY PLACE IN MY HOUSE IT WONT DROP OUT.....NOT TO MENTION THE INTERNET,ESPECIALLY WHEN IM IN THE MIDDLE OF SOMETHING IMPORTANT,IT DROPS OUT AND I LOSE ALL MY WORK..HOW CAN THAT BE GOOD FOR BUSINESS OWNERS....OVER IT!!

Try running a business from a mobile phone that doesnt work. Voice messages that come through 3 - 5 days later from potential clients.....it's not acceptable. No phone reception in majority of the places I go to, not to mention when it drops out completely and is searching to find reception. I have lost a lot of money not only paying my phone bill that doesnt work but also losing potential clients as they are unhappy I havent returned their calls. How can I if I dont get their messages???????

you would think that reception in the city would be better than other places, well nope for the last 2 months, i either have no reception, txt messages not being received for a day or 2, really crappy reception, or fone calls dropping out, and all those call centers can say is that it has been logged but cant tell me when it will be fixed, if i go the next suburb over from me i got great recption, spent 10 or so years with voda and this has to be the worst its ever been. how about they start using all that money they make on fixing the services rather than stuffing it into their pockets. grrrrr

I went throught a phone company that used Vodaphone towers. Things was I couldn't get reception in shopping centres, @ the movies or in my house. First they tried to tell me it was my phone, get a new one. So I did @ my expense. Still had the same problem. Got them to cancel the contract, wasting 4 hours of MY time and MY money. Best part was they paid for the cancellation of the contract, but I STILL had to pay for 2 years of contract......

I would like to be able to get out of my contract, I hate Vodafone!

Ive been with Vodafail for a bit now. Currently on $69 plan iPhone 3GS, and only have 6 months left on my contract. Initially i thought everything was fine, moderate reception but that is ok. However recently it has become unbearable. In my own home which has a tower nearby i only get 1-2 bars reception at best, the rest of the time my little iPhone tells me there is 'no service'. The same goes for when im on the road to work, uni or friends houses.

I have watched jealously as people around me with the exact same phone (so i know its not a hardware problem) with Optus and Telstra load the internet and msgs instantly, while I am still just waiting for the first page to open up.

It is completely woeful that this service is offered in this day and age, and that they are allowed to get away with it. It is daylight robbery at its best - I am paying a contract that cant be used to its fullest, yet I am told there 'is no widespread problem'

I signed up with Vodafone hoping that I would not get the harassing aggressive Optus marketing. I am wishing that i could rush back to Optu!!! Agressive marketing is much better than no coverage and constant dropped calls. I often have to reboot my Iphone 4 just to get internet coverage or finish a game that is 'hung up'. Sick of it all!!

I'm not able to dial out, send messages, drop calls or even reach customer service. I am so sick of not being able to rely on a dependable phone provider that links me to my clients. This is affecting my business on a daily basis for the last 3 months. What is going on??? I know I'm not alone as I talk to some other Vodafone clients who are having the same problems. I thought it was my handset, but I'm sure is the crappuy network. obi75syd@gmail.com

Bad reception was just the beginning with Vodaphone, they also tried to tell me I was on a 24 month contract when I only signed up for 12 months... I took me about two weeks of running around on my lunch breaks sitting in their store waiting on hold endlessly before they finally conceded that they were wrong. When my phone broke it took months to repair during which time I was not provided with any handset but still had to keep paying my cap. Then when it finally came back nothing had actually been fixed... in the end I just gave up on them, they're worse than Telstra!

The last straw on my wifes mobile was when our sone was hit by another skier at Thredbo and she had to use someone else's phone to alert ski patrol. Their coverage maps show the mountain covered and other networks get good service in the same area.

BTW, She got out of her contract ater launching a campagin of calling whenever her calls were dropping out etc

Ever since I've been with vodafail I've had nothing but problems. The phone they sold me was shite to start with and they didn't want to get involved. Said it was a manufacturing problem now they had sold it on! The reception is awful in any built up area. Blackspots! Huh...the whole of QLD seems to be a blackspot where Vodafail is concerned! I can't even get out of the contract without having to spend more money. Six months to go and counting then I'm moving to another provider.

I switched from Telstra to Vodafone about 9 months ago. They messed up my combo plan so bad thinking I have 2 phones instead of 1 phone and mobile broadband. Hours on the phone complaining eventually they credited the account and gave me a years worth of free broadband. End result I haven't had to pay a bill yet and got an Apple iPhone 4 as well. Everything is working fine now. I also have adsl 2 with TPG. They would have to be the most unethical Telco I have dealt with ... the more you complain the more consistent network performance you get and I have to invlove the TIO. STAY AWAY FROM TPG AT ALL COSTS!

Since i purchased a phone on a plan (now one year in) i have had consistent drop outs and no signal at all. My texts are delayed in being received by up to 24hours. I went back within a month of purchase - they replaced the sim card and this made no difference. Went back again they sent the phone off for repair - came back with software upgrade - made no difference at all. In the mean time they gave me a replacement phone that did not charge and was faulty. At my third visit i insisted on a new phone as i had logged two phone calls with the support service who told me that the service connection in my area was fine and not dropping out. I was refused the new phone and they had no replacement phone to give me and therefore i would be with no phone. THe attendent at the Chadstone store guaranteed that i would be rung when one was available. Call did no happen i went back in and they were apologetic but passed the buck between workers. Asked to speak to a manager - not available was dealing with another customer - i waited 45mins then left - i could not leave my phone because yet again they had no replacement phone to give me. Throughout this entire experience not once did any vodafone employer indicate to me that this might be a network problem and i asked several time was i alone in this experience and had the handset that i had chosen had any difficulties. I was led to believe that i was alone and that it was probably the handset.

Reception. Even in the CBD the reception is shit, the messeges are delayed when i send them or are never delayed at all. its crap and frankly im sick of it.

mobile broadband connection is sometimes non existent or very very slow
I only live 13kms out of melbourne

At this moment i am on the internet on my phone. I have to keep my hand in one position just so i have reception WTF

i remember 10-15 years ago when vodafone tryed to market mobile phones as a "young hip new age thing" FAIL. Mobile phones were considered a business tool at the time.

Vodafone sets up $250,000 3G network in perth but cuts corners, FAIL, shuts down network and has to build it from scratch again.

Vodafone merges with HUTCHINSON 3G, fail

this network has always been the shit kickers

first of all I wanted to replace my home phone with a mobile, coverage looks good in the shop. at home call dropouts and switching between 2G and 3G when I get to work. my mobile internet imagine signing up to only receive 12kbs at home.

Finally gave Vodafone the flick 2 months ago after having some 6 months plus of near zero network coverage in not only my home, but my suburb! Works fine in Brisbane. But if I was shopping down the road from home - there was no chance of finding out if I'd forgotten anything.. A few months earlier than that I was lucky enough to be shopping and call home, then have it cut out mid sentence..

Between "no coverage" and random drop outs - I'd had enough!

Am now with the opposition with better coverage on a comparable product - wish I'd made the move earlier..

For the record I'd moved across the ditch with V as my mobile provider and initially they were excellent - if you're considering signing up with Vodafail - DON'T!!

I have been a loyal vodafone customer for 14 years. I cannot believe that they have allowed the network to get so bad since 3G services became a fact of life. I live in Darwin and since 3G came along Vodafone has dropped the ball. Yes you get the little 3G symbol on your phone, but NO data flows through. Good luck trying to make a phone call in Palmerston or Darwin Northern Suburbs. VodaDrop should be the new brand. Anyway I have 6 vodafone accounts with my employees, we will not be resigning with Vodadrop when we can get out of our contracts.

I've been a vodafail customer for the past two years. I find that in the Belconnen town centre that the reception is very week, and in Dunlop, It is pathetic.

I've got a blackberry storm and rely on this for business. I'm changing phones and will see if it is the phone or the network.

Dropped called.
Delayed delivery of sms.
Really slow 3G network.
Slow website portal.

I am sick of getting the NO SERVICE on my iphone when I walk into a building. What happen to coverage in metro area. Rarely I get 3G coverage in suburbs as well. Vodafone just doesn't seem to care or do anything about the coverage. At least when I was with 3, I got coverage inside buildings.

i get absolutely no reception in my house anymore, so i called vodafone, only for them to tell me its my house that causing the problem.

i dont get 3g coverage anymore, only to be told its my phone, even though its a new phone that came with my plan through these morons.

i tried to cancel my plan only to be told ill have to pay out nearly $2000 for an exit fee, even though these so called ervices are provide are usless.

bring on this class action i say!

I was with vodafone and I was happy with them, great value for money however there coverage was poor, I made a complaint they cancelled my contract with no penalty. I was happy with there resolution

Constant drop-outs....I have been with Vodafone for around 5 years myself and have seen the level of service drop out as well as the reception and phone calls. Over the last 3 weeks there has been constant service issues where they then gave everyone a free saturday to make calls anywhere in your state or whatever for the day.....that was nice, but the service was out then too. I am sick of being on hold for excessive amounts of time and it is a huge pain to get to the dept I want/need to speak to. I think this is great....stick it to the man from the little guys.

Have Telstra iPhones but got a vodafone prepaid data sim for the iPad to do emails etc during our holiday. The iPad is operating so slowly it is not workable. Resorted to using the iPhone for email & checking websites....total waste of money. We checked official coverage details before buying the prepaid, but have found this information is miss represented. Web pages which can't load because they lose connection or response is too slow just zip up I. Seconds on the Telstra supported iPhones.

I just switched to Vodafone one month ago from Optus. The places where I work used to always get coverage from Optus but they are dead with Vodafone. I am not happy at all

the vodafone coverage is very questionable. i live on the southside of brisbane and very rarely do i get a full signal strength. i can drive to our friends place 3k's up the road and have no signal nothing. this is not out in the sticks in suburbia, what if there was an emergancy and i needed to use my mobile. the number of times i been unable use my fone is terrible. also i signed up to a $69 plan but i've never paid that. it's always a bit more, just a $ here a $ there. then ther was the debacle when i went to hawaii, had the fone set to global roaming no worries , was told the charges for calls and text then when we got home there was a bill for $1500 for five day's of internet usage 103 mb. when i questioned it i was told they charge 1cent per kb i was a bit shocked but hey i used it so no worries i'll pay no questions. yeh no i was told to pay $1200 now or they would cut it off when i said it was a direct debit just take when the bill was due in 5 weeks the paki on the line said no money now or no fone i said but it is not even due yet he said tuff , a fortnight later they cut it off same deal when i reconnected had to pay the $1200 and then it took a week and a half of fone calls for them to flick it on, not happy jan i'm over vodafone as soon as my contract is up i'm gone. maybe they should spend more money on there coverage instead of racing around a frigen race track.

Never have sufficient reception at home or at my place of work & mms often fail !!

Poor reception, calls going straight to message bank without ringing and the most frustrating is that the voicemail messages come through days later making
me look like I am not returning calls to important customers, Vodafone's pathetic service is making my business look bad and is costing me money.
Trying to ring support is useless as it takes forever to talk to a real person and when you do they have no ability to help at all anyway. Shame on you vodafone treating paying customers so terribly.

Poor reception especially with 3G in nightclubs/bars and other public places...call drop outs, excessive voicemail delays. Very frustrating.

went to wilson's prom to celebrate x'mas! n guess what? no network coverage at all for 48 hours... i doubt if vodafone has got a single tower- antenna once u leave cranbourne.... compltely failure... i wish i can get out of contract n can move to another responsible network..

I love this website! I have been with vodafone now for about 5 years in Brisbane and the sunshine coast and thought they were quite good. In april I got two 3gs iphones on a 2year plan. Since then there reception has been going downhill. One moment i can have full reception the next none?!?! Were I live and work says I should have full coverages according to their maps, but most of the time I either have no reception or 2G. I have text messages and voicemail that don't appear all the time. Not to mention calls continually dropping out!

Will be moving to the dark side (Telstra) soon.

Constant drop-outs....I have been with Vodafone for around 5 years myself and have seen the level of service drop out as well as the reception and phone calls. Over the last 3 weeks there has been constant service issues where they then gave everyone a free saturday to make calls anywhere in your state or whatever for the day.....that was nice, but the service was out then too. I am sick of being on hold for excessive amounts of time and it is a huge pain to get to the dept I want/need to speak to. I think this is great....stick it to the man from the little guys.

I replaced my virgin mobile broadband with vodafone and bought an iphone at the same time. The lady at the store said you can cancel if your coverage is bad and you call within a week. It took a week to get the service up and running so i missed that boat. I called 5 times explaining the coverage is non existent and I wanted to cancel and they gave some lame excuse "network congested, network is being worked on..." Phone support sux and have an excuse for everything. I want to cancel but i seem to be stuck with excuses saying why I can't. Vodafone sux big time.

I live in Brisbane northern suburbs. Literally 10 mins from the city. I rarely have over one bar of reception. If my call is over 5 mins it will most likely drop out. My 3G never works properly or is slow at the best of times. Emails fail to download sometimes. I love how my coverage is consistently poor and nothing is done but as soon as i miss a payment vodafone is alllll over it.

i signed a contract with vodafone back in 2008 i believe, i was under the impression that i would get perfect coverage in my area, as i was told by the sales rep.
i had nothing but trouble trying to get reception for my broad band i even moved my whole computer around the house. nothing would work it was slow and sometimes unresponsive.
i rang vodafone to express my frustration and concerns and all i got told was the computer shows you have coverage in your area, this made me extremely made and i began venting my fury at the person on the other end of the phone whome i couldn't understand completely which made it more frustrating.
anyways i stopped paying the bills where they eventually sent me a letter stating to pay almost $4,000. which consisted of late fees disconnection fees and so forth or else they would take me to court.
i ended up paying the bill off and then vodafone sent me another letter at the end of my payment plan stating that i had a couple of hundred dollars to pay so i paid it in full. i then rang the debt collection agency to say i paid it and they told me i had paid too much, well then i flipped it even further, i rang vodafone to tell them i wanted my money back they stated it may take upto 3 weeks to process and send me a cheque i said fine so long as i get my money back with was over $300. anyways 6 weeks went past no cheque i rang them back in a fit of rage and demanded my money the answer i got was there is a back log and it may take a few more weeks to get it to u i said u have 2 weeks to get it to me or im going to higher authority, i had the cheque in my hand a week later.
all in all i payed out a contract and late fees for a service that i got maybe a month or 2 full use out of.
so yeah im really ticked off and to find out people may get there money back eventually through a class action annoys me because i have no proof that i had paid it as i have thrown all the bills and any form of communication that i had with them out.

i thought i called the wrong number when a lady i could barely understand told me i had called wodafone. i asked if i could speak to someone in australia and she said that no one in australia could help me. obviously. i just wanted to know why my calls kept dropping out when i had full reception, txt messages are delayed and voicemail doesnt happen. thanks guys, now i know why.

when I first got a plan with vodafone they were one of the best carriers in Australia now they are worse than Telstra when you try to contact then you get Lara and a complete computer runabout coverage drops out constantly sometimes for two or three days on end with no coverage for sombody with medical problems this can definately be a worry. When this contract is up next year I will definately go looking elsewhere

I live in Mile End which is a stone throw from the city of Adelaide. If I move a inch or sometimes even if I don't move I go from full coverage to no coverage at all.
Why do I have no coverage. Surely vodafone must take some responsibilty. Why is there a difference between coverage across networks? Do they not use all the same towers? Why is there difference in coverage...!!!???

Data usage, and download usage. Many bills that are wrong and who refunds for games I did not download. I have a Satio which is hard to gt games for, yet for the first few bills I had several charged and the cap was wrong. A person told me to bring them in and she'd see what she could do - but it seemed all too hard. I'd paid the bills months before. Vodafone staff told me to ringh thes number, that number over the games downloads. I just paid it or would be cut off. I am tired of bad reception & not connecting for data. The vodafone website is a "hit and miss" if it works. I think their caps are o.k. - I have been with Vodafone for approx 10 years - its not better or worse. Which is sad. The Infinity caps are good, but you pay for 13 or voicemail calls. But still they have the best caps.

Data usage, and download usage. Many bills that are wrong and who refunds for games I did not download. I have a Satio which is hard to gt games for, yet for the first few bills I had several charged and the cap was wrong. A person told me to bring them in and she'd see what she could do - but it seemed all too hard. I'd paid the bills months before. Vodafone staff told me to ringh thes number, that number over the games downloads. I just paid it or would be cut off. I am tired of bad reception & not connecting for data. The vodafone website is a "hit and miss" if it works. I think their caps are o.k. - I have been with Vodafone for approx 10 years - its not better or worse. Which is sad. The Infinity caps are good, but you pay for 13 or voicemail calls. But still they have the best caps.

I recently signed up to Vodaphone after being with Optus for years, I was told at the time of signing up that Vodafone has better coverage than any other network. Definitely not the case!

1). Many drop call a day even I my mobile phone display a full range of network. More than 20 drop call a day and unable to make call.
2). unable to browse website and access my email
3). unable to contact the super CHICK ' LORA ' 1h and more waiting for someone to ick up the phone call.
4). Hotline doesn't know their product and asked me to wait so they will transfert me to another department. after 1h the line will be cut off automatically !
5). Very poor customer server at Dealer Shop and un experience people !

How to cancel my contract and get my money back???

im with optus and theie coverage fails big time - where is optusfail.com?

2 months ago I bought a $99 vodafone wireless dongle with 6 gig to use over 12 months at home. It rarely ever connects to the 3G network and always drops off to the GPRS network which is slower than dial up. My house mate has optus wireless with perfect connection and my iPhone has full 3G connection from Three. Now I thought Three and vodafone used the same 3G network which is run off the optus 3G network. So I don't understand why my voda dongle can't even get 1 bar on the 3G network. What a f*cking waste of money and time waiting for pages to load. Not happy

Paying for a service I can rarely use, one bar two at most if Im lucky, but only if I'm standing outside in a certain spot on the deck - great in cold, wind and rain!
Cannot get online, upload, download its just not happening no matter where I am in Hobart metro.

Often miss calls or messages due to no reception.

Out and about in Hobart reception varies from 0 bars to 3 bars max (if the weather is nice)and always dropping in and out.

Stuck in a contract and tired of fighting big companies who take your money, tie you in and you cant get out without a huge amount of hassle, time, writing, calling, being pushed from one dept to another, and on and on it goes.

I signed up to a Vodafone Contract in JULY 2009 with the purchase of an iPhone 3GS. In the first week I noticed that I did have better reception at home the 3, which is the bottom of the pit of all telco's. Over the months I noticed a slow decrease in the quality of reception, and now in DECEMBER 2010, I can't get any reception on my Mobile Phone at home. Having called Vodafone on many occassions, the only solution they have is to move around or go elsewhere where there is reception. What Kind of service is this when I am paying them $69.00 pre month on a Fixed Term Contract and can't receive or make calls at home. Add to this the Thousands of call dropouts, SMS messages which take up to 8 hours to get to the recipient, and extremely poor coverage, VODAFONE is not worth slagging on.
I was travelling in Austria in March 2010, and bought a Pre-paid card, with one of their cheapest networks, and never had less than 4 bars of reception, even inside buildings, in tunnels and up in the mountains. This was absolutely incredible, I even had semi reception when I travelled into Slovakia and Hungary. This is what you call service, you get exactly what you pay for. Australian companies are just focusing on making money and providing crap services.This is a problem across the board, Telco's, Gas, Electricity, and whatever other utility service is available. What about the Customer Service Call Centres in India, This is an absolute joke, and invasion of privacy when you have to confirm private information to someone in another country.
Australia is no longer the lucky country, well maybe for the money hungry corporations, which are mainly overseas owned.
Everybody should band together and SAY "ENOUGH IS ENOUGH", Let's get these companies, especially VODACRAP to lift their game, and the best way to do this is by leaving them, the more customers they lose the better. The government is not doing anything to protect people against getting ripped off by these companies, the Governemnt doesn't give a shit, Politicians have their phones paid by the Tax Payer anyway, so they are never concerned.
I have sent a scathing complaint to VODAFONE about my problems, both in writing and over the internet, and if they don't meet my demands, I will just drop the contract, and stop paying them. They can try and recover money from me, and at the same time I will be fighting to recover money from them. Oh yeah, I have also sent one to A Current Affair.....SPREAD THE WORD......

My wife and I live near Geelong. We were previously with 3 Mobile and had no issues. It was suggested that we change to Vodafone as 3 were changing over to Vodafone plus the coverage is better. We were shown a coverage map that covers all our area no worries. Since changing over not a day goes by where our phonecalls drop out or can't even get through. We can stand in the same spot in our house and the connection comes in and out. Locked into a 24 month contract, if only we knew.

I signed up my contract in Perth but live in Melbourne and spend a fair bit of time out of the city, and therefore without a mobile. No coverage, dropouts, no 3G service while everyone around me has full coverage as their with Optus or Telstra. And Vodafone couldnt care less. And I'm contracted for another year.

My husband and I went thru Crazy Johns with the provider being Vodafone with a twin deal and internet service. We live in Hallett Cove and the signal in this area is a black hole and it is well known about this and we never ever get a full signal and continues to drop out. They were made aware of the problem but said there is a service therefore we couldnt get out of our contract. The manager at CrazyJohns was more helpful and assisted us in overturning the decision but in the end decided that as we lived in a blackhole area it may not be vodaphone, it wasnt going to make any difference to the reception whoever the provider. We could be wrong on this but have just perservered with problems.

We live in Wurtulla (Sunshine Coast) just 75m from Niklin Way and we have NO COVERAGE WHATSOEVER INSIDE our house and extremely poor coverage standing outside on the street.

i was with 3 them moved vodafone and now my bills are 3 times what they were before, i have try ed to change plans but am finding it hard to do so because trying to contact somebody to do it near impossible they you have to ring this number and when i do they say you need to ring this number all im getting is the run around.
plus there coverage is crap i could be standing near a shopping center and have no reception or in side a shopping center and dont have reception if i had my way i would change but Ive just starting a new contract with them.......

I recently changed from 3 to vodafone when I got my new iPhone 4 in November. I live in a regional Victorian city where I could always get good coverage with every other phone network. Now, I can't get any reception inside my house with vodafone, so there's no point in even having an iPhone, let alone any phone at all. People can't call me, I can't message anyone or receive messages (sometimes I luck out with one bar near a window), can't access the internet and I've been forced to use the home phone, meaning expensive conversations are now adding up. I'm regretting changing to vodafone so much it's not funny.

I have been with vodafail for the last 7 years and it was good I had reception everywhere, in the last 2 years it has been really bad, I contacted vodafail and their reply was .. It was the area I lived in, I live the centre of Canberra , so I had enough and finally purchased a optus sim card so before I get home I use the call forward option on my iPhone and divert all calls to that. If I put them side by side the optus will be on full reception and the vodafail will have no service. How does that work vodafail.

Contract ended with Vodaphone in May 2010, so resigned with iphone 3...Nothing but problems in the first two weeks - non-stop drop outs and No Network coverage across all different areas in south western Sydney. Called Support/Help four times....Numerous hours on hold with advice that didn't solve the problem. Went back to Vodaphone shop ready to throw phone at them after the amount of complaints I had recieved by Family, friends and business calls that I missed or cut out on. One night I was talking to my sister and the call dropped out SEVEN!!! times. The shop sent my phone away claiming my Iphone was faulty. Four weeks later I get a new Iphone and wait for it - EXACTLY THE SAME PROBLEMS!!!! I call head office again and they palm me off to the shop - so Back again I go to the shop who now advise me I have to wait for approval from Head Office to get a different phone. I have to wait another two weeks and I have to call the shop 5 different times to get answers. I get told the person in the section at head office has been away and Thats why I have had to wait - so everyone in NSW had to wait for one person to come back from holidays??? After being rude to a worker I finally get a call from the store manager the next day offering my three phones to choose from - I dont get to choose my own replacemnt phone after the abd service and reunning around I have had to put up with - NO!!!!! And of course to now cancel my contract with incur me with the exit fee!!! What a Joke ;( Instead We will offer you two older style phones to choose from and one phone that no-one has ever heard of but I'm told it's great. yeah well I was told the Iphone was great too!!!.
I choose the unknown HTC Legion after doing some reserach on the three phones on offer and it is 95% better than the Iphone but still not perfect. I still suffer lack of network service and drop outs but It is an improvement to the Iphone drama. Not once did they reinburse me for the couple of months my service was disrupted, for my constant phonecalls and hours lost on the phone to support/Help desk or for the numerous trips to the Vodaphone shop. Am exremly disappointed in their "Customer Sevice" and the fact I was made to feel like I was the problem not their service or the phone!

I am currently with vodafone and CONSTANLY having trouble with my calls droping out and not having service, i am always walking around the house, going out in the back yard, down the driveway, up the driveway, in the next door neighbours driveway, down the street, up the street, trying to get coverage! My family is with vodafone and they ALL have the same trouble so we have all decided to go with a different network as we are all well and truly OVER vodafone and it's DIGUSTING coverage and service!

I am in a rural city with more than 50,000 people yet I can't get 3g performance, when I go to a mining town with about 10% of the population guess what, my iphone shows 3G. In this day and age when a place with 50,000+ people can't get 3g they can get ****ed. Not to mention that if I go to the beach 5km from my house I lose all reception. Also if I am on the wrong side of the mountain here again no signal, yet I am about 1km from the ****ing tower. Finally just did a trip recently and in 2000km I got signle once. What happens if I am in an accident. I got my phone because supposedly they were a great company. I wish I could give it back.

had vodaphone broadband and how crappy it was as it cost me over 78.000 in lost contract with work, tried having problem rectified but to no avail, vodafail claimed that im covered in my area but never seemed to be, they keeped telling me there upgrading service in my area but yet there data support team in tasmania told me thats not the case, we wont be doing upgrades in your area for at least 2 yrs. Then my phone service well thats the most crappiest service even more no reception, on 99% of the time. cant recieve or make calls and when i do there lucky to last 30 seconds before drop out. Sick and tired of getting india on phone as there useless as is vodafail. Thanks to voda ive lost more than 12 clients and set for bankrupsy now.

I'm over Vodafone we had been complaining for a very long time they keep sending me faulty hand sets, they tell you to take it to vodafone stall to be told they cant help you,i rang the tio a few times making complaints to them about receiving faulty phones and that the coverage is crap it drops out if we are in the house or if we are or it comes up on the phone as out of range a lot so i told the tio that we want our contracts terminated as Vodafone has broken the agreement that we had signed it was agreed then a few weeks later i received a bill in the post for $500 then 2 weeks later on the Friday i received another one for $900 and then on the Monday i received a letter demanding i pay the $900 or my services will be disconnected i rang them in a rage and told them that my contract was terminated as i requested and we hadn't use the service for 4 months we have a services else were i was told it was a mistake and how sorry they were for it then last week i received another bill for $1,500 i rang them again in a rage and determined to speak to a senior person to be told that notes were not written up i was like not my problem your customer service people cant do there job proper so then i rang the tio and made another complaint gain about vodafone im disgusted on how vodafone deal with there customers and how rude there customer services people really are they don't give a shit they sent out bills even when your services is disconnected

I have been with Vodafone since they first started. Recent problems are my new iphone4 had no reception as I have to stand in the middle of my street to have a conversation at home. These conversations involve dropouts galore resulting in me just giving up. Not good considering my clients cannot get through to me day or night plus I get voicemail messages hours after they were left. My biggest concern is the fact they gave my personal number to someone who simply called and begged them for it. I am stuck in this contract with my crappy phone and no reception and now a crazy person has my number too. I wanna sue their asses!!

Recently my service drops out many times a day. I offten don't have reception at home where service was previously good and unless I'm willing to spend up to an hour on hold (I have hung up once after 45mins!) I can't even complain to them!!.......and I hate Lara.

reception constantly drops out, or it will say the person you are trying to reach is switched off when their not and oh yeah every tried paying a bill over the phone...you go through all the credit card prompts only to get to the receipt section and you get told "sorry there was an error" grrrrr...so you spend half an hour waiting for a FOREIGN operator who cant speak proper english and THEY cant help you...why did i sign up for a plan :(

I changed over from Optus to Vodaphone about a week ago. In just a week, I have experienced so many problems. Very poor reception on the train and slow data connection. In fact, the internet connection is so bad, it cuts in and out all the time. I am seriously thinking of switching back to Optus or to another network.

I tried calling the customer service line and was literally placed on hold for 2 hours before a man with a heavy Indian accent finally tried to come to my assistance, but I had no idea what he was going on about!

I first got Vodaphone for my business phone approx 2mths ago, I complained after 2 weeks of terrible service, the phone was constantly dropping out of service and nobody was able to call me as it would just say it was turned off. Vodaphone said they would put the phone under investigation, i waited 4 weeks for a response, their response was that there was nothing wrong with the reception on my phone!!! Let me guess your expert INDEPENDANT investigation!! I begged to get out of the plan, they refused and said that i had to give the plan to someone else!! Now my poor husband has the plan or i had to pay $2000!! Then they sent me a bill for $280 for no service for 2 months, go figure, I had a $60 plan for 2 months. Go to hell Vodaphone.

Amazing reading the issues in Australia with Vodafone service. I'm an Aussie living in the UK and I've been having service coverage and reliability issues with Vodafone here. I've now gone onto O2 and still have to pay for my Vodafone contract where I don't even now turn the phone on any more. Vodafone obviously needs to invest more in it's network performance in Australia and elsewhere.

I was formerly on the 3 Network for years before it merged with Vodafone, and although I know they have merged recently, I never had any problems until switching to Vodafone a few months back. Reception is poor and on various occasions I have been unable to ring out from my phone even when it reportedly has reception.

I think what irritates me the most is actually trying to get through to someone on Vodafone in order to fix or enquire about certain problems. Long wait times and voice activated services are annoying at the best of times. I was also not offered any compensation when trying to set up internet on my HTC numerous times and being on the phone for at least half an hour on three separate occasions.

I only switched to Vodafone for the HTC Legend. I probably shouldn't have bothered.

Reception is always "Very poor" or "poor". When clicked on link from a link, usually got disconnected. Originally I thought this was my computer which is almost three years old but it was a good Sony top model when I bought it. Then suddenly two weeks ago every time when I tried to connect a small window popped out telling me my data usage is coming to an end whereas when I tried to use the Voda SMS I was told I still had half the amount to go until the end of the month. So I called their Technical Support which usually takes more than 45 minutes and was told should stick to the SMS amount. What a great service!

greenbank qld next to no reception, need to make every phone call 3 times

I bought a Sony Ericsson Xperia Mini 10 on a 24mth contract. That was back in the last week of July 2010 and within 4 weeks I had the phone and free modem that came with it at the shop because they were both loosing reception, Phone battery kept going flat within 36hrs of a full charge. (Being new to Australia I don't SMS or call alot of people.) Modem keeps dropping out of reception and the whole phone switches off altogether and they still say nothing is wrong with it. They have sent it away to get fixed and it still comes back the same. I will never deal with Vodafone as a network provider again and I will never buy anything from Crazy Johns as they have been worse than useless at helping me fix any of the issues I have experianced

aside from the network issues, I don't have an account login any longer. 6 weeks and many hours of circular conversations. Half truths and deception. I bluffed them once saying I was recording the conversation. Vodafone 'customer help' disconnected the call saying I couldn't record them. But they could record me.
After that I recorded almost every call. I have hours of the saga on hard disk.

All this happened after I changed from pre pay to a contract. I feel totaly ripped off. Not to mention serialy decieved!

i live in Broken Hill NSW and some parts of the town i dont even have coverage it can be very painfull

Terrible reception, continuous lines failing whilst mid conversation.... I'm tired of paying top dollar and having minimal reception and network.

A few years ago I was with Vodafone. Due to their online facilities being inadequate in saving peoples updated details and when I finally gave the company the flick for their seriously lacking reception [which was costing me hundreds of dollars in lost wages each week] I get a debt collection company chasing me for missed bills that I had never received as their online facility and in-store staff had not updated my details correctly. I now have a black mark against my name for leaving the contract early and never receiving the bills to my new address to pay. I was never contacted by Vodafone directly before they handed the issue over to a debt collection company.

Overall, the service I had received from Vodafone was dreadful and I've encouraged everyone I've spoken to to leave them as soon as they could.

A friend of mine is currently having the same issue with them not updated their details correctly and bills going unpaid due to not receiving the bill.

I received a message one month late (and expecting more to come months late), and received countless messages hours late. At work I never have reception while my colleague with the same HTC Desire phone but on a different network has FULL reception. Vodafone, you've really failed.

This is not new - Vodafone reception has been bad for years. At my home/office Telstra customers get full-bar reception; Optus folk get nearly max reception. I get none unless I stand upstairs, and outside in all weathers and then the calls drop out - especially at peak usage times (e.g., 5pm-6pm each day). Complaints to Vodafone are met with nonsensical form letter replies or statements like "it shouldn't be that way, there's a "repeater tower" across the road from your home (but there's not).

They are not offering a product of merchandisable quality.

I live in Erskineville (2km away from Sydney CBD) and calls will often drop out two or three times per call, one out of three text messages will fail to send, and people will often get a "mobile phone is switched off" recorded voice announcement because the network is so terrible.

The amount of times I've spent apologising to friends and clients for call drop outs is ridiculous, and the amount of money wasted on call connection costs is jaw dropping.

In the past few years I have used a Nokia handset, iPhone 3GS and currently have a HTC Desire and the issues are not handset related.

I have spent so much time calling Vodafone for help that it seems pointless raising a complaint.

In the past 22 months that I have been with Vodafone, my service keeps dropping out, cant make calls. it takes at least 10 minutes to reconnect to the network...

My account is due to turn over on the 19th of every month, I checked my balance on 16th to find I still had $28.00. I checked my bill after the 19th to find they started charging full fees for txts from the 16th. I then had to pay an extra $22.00. When trying to contact them I can't get through due to the high amount of calls coming in (no doubt complaints), at one stage I waited 30mins then to get some Indian that struggled to understand my problem.........every time I go past a lamp post the coverage drops out.

We r. un a Kumon business and it would drop out at the most crucial times. We are only 5 min. walk from St Clair shopping centre!We complained many times and the usual answer is that it near a park........ (about one acre of grass with 6 trees) We use a back-up phone for out going calls.

I am currently with vodafone and CONSTANLY having trouble with my calls droping out and not having service, i am always walking around the house, going out in the back yard, down the driveway, up the driveway, in the next door neighbours driveway, down the street, up the street, trying to get coverage! My family is with vodafone and they ALL have the same trouble so we have all decided to go with a different network as we are all well and truly OVER vodafone and it's DIGUSTING coverage and service!

Firstly, I would like to bring to attention people that Vodafone has the worst reception in almost all areas of Melbourne, resulting in calls dropping out and generally wasting credit recalling or redialling. Also when trying to make aq call, the phone just does nothing for a few minutes then hangs up repeatedly. Then there is the issue with customer service which has been outsource to a call centre in INDIA!!! ffs i cant speak to somebody who speaks english just to maintain my account. I am so pissed off at the amount of credit and time wasted by myself just to make a simple call.

I fought Vodafone over reception issues and drop outs for 5 months in Harris Park, NSW. They were claiming network is in perfect condition and no issues are reported. I went to the Telecommunication Ombudsman and I got out of the contract with in a week with no penalty because I showed them 3 days in a row drop outs and no connection available. Their customer relation person was very cooperative. Any issues you have with phone companies please call Telecommunications Industry Ombudsman on 1800 062 058 or log a call online at http://www.tio.com.au/ and they usualy get back to you in few days with information who to contact at Vodafone i Australia and you will have dedicated Relationship manager to fix the problem and offer you solution benefitial to you.

I was told 2 yrs ago they were updating mobile service to my area, which gets bugger all signal BUT if you walk all the way up the back of the property you may get 1 bar of signal :/ To this day, we are no better off... no mobile coverage decent enuff for even a 1 minute phone call, maybe i should be impressed if i can send a txt, after upteen resends? AND a recent gripe....!!! A previous bill, that was paid over 3 ago, is still being deemed "outstanding"... unfu**in believable! After being kept on hold for 38 mins to resume this problem, i hung up, and gave into the fact that Vodafone doesn't give a toss bout it's customers, as long as they get their $$$... we can all go to hell!!!!

I thought that when they merged with 3 that would be a good thing, shared infrastructure etc...sadly not. Its upto the gods, when I sit in my home office (15k from the Brisbane CBD) and take (never mind make) a call. Went into the VODA stores and got 2 lame excuses of network issues and promisory fixes. I just heard the news today about the class action...I don't want money back, I just want to leave the carrier. I'll never recommend VODA to ANYONE...funny same as builder I had a couple of years back :)

No coverage in the house or outside, drops out all the time and I'm sick of waiting on the phone trying to get threw to India!!!
I pay for a service, I expect great service...

We are a corporate customer having over 200 vodafone 3GS iPhones. I have a repeater within 10 mts of my office. I still fluctuate between full 3G signal & no network every single day on every single call. What excuse does Vodafone have for over 24 months of essentially no service. Nil.

It took me four months to get Vodafone to admit their wireless broadband network was not working and to refund my money. FOUR MONTHS of navigating through Lara and waiting on hold. In the end, when they admitted their network wasn't working and knew it wasn't working I asked them why they were still signing up customers, to which I received no answer.

The worst experience was when I went to a Vodafone store to take back my faulty phone, which was under warranty, and the sales woman refused to take it back. She clearly didn't like having someone in her store that wasn't buying anything and made a big deal about not taking back the phone. She was yelling at the top of her lungs at me, almost screaming at me, while her staff members looked at her in fear and a man who was shopping for a phone looked on in disbelief.

I've only got a few months of the contract left. I can't wait to change to a telco. where my calls don't drop out all the time and where I won't be treated like shit.

I have a loyal Vodafone pre-paid user since 2000. In the area that I live in (Doolandella QLD 4077), the reception is absolutely terrible and can only hear every second word that people say over the phone. I have called up several times out of frustration and i get the same response: 'it's because you're area gives poor reception and it might be that fact that your indoors'.... BULLSHIT!!!!
I live in a normal house with thin walls... if i can get reception there, what chance will i get in a shopping center or building (when in fact, i can get reception in those areas). Furthermore, I have also tried Optus, Telstra and Virgin network around my area and they all work FINE! so... WTF VODA!!! you're meant to be an international network provide yet you can get good reception in our area!!!
Another thing is that the cost of pre-paid service is quite high compared to other network providers. something like 35 cents of the text message.... really? optus is only 10cent and when your on a plan with them, its UNLIMITED!! i'm still a paying customer, so why should i have to pay more!!!!!!!! >:(

the only reason why i still use voda is because my parents are still using it and it's for their convenience to make cheaper voda to voda calls. Other than that, my first preference would have been OPTUS anyday.....

On Saturday, 11th December, from around 1pm to 3pm the Vodafone network failed for around 3 to 4 hours.
It was announced that Vodafone would compensate their customers for this network failure. This has not happened in anyway since my current recharge...
I am a loyal prepaid $49 per month Vodafone customer.
I would have appreciated at least $50 extra bonus credit for the inconvenience after my 12th December, account recharge, which has occasionally been the Vodafone administration procedure.

I gave Vodafone the flick because of bad service and moved to 3. Then Vodafone bought out 3! What the...anyways 3 wireless has been an absolute disaster. Sometimes it could even open my emails in peak hour. Was given 3 different reasons why service was slow, they were... You need a cord from the computer to the modem to improve service 2.We are updating our network. 3.You are in a low coverage area (12 kms from central Melb?!). The time spent on the phone dealing with this company is plain frustrating. They certainly dont have a prob sending bills and taking money. Just gave up on it, changed to lowest plan possible and waited for contract to run out.

Whats frustrates me is the money they spend on fancy shops, and marketing and media to get you signed up and last 6 months in business but the sheer size of these companies and the money they pull keeps them rolling along until the next sucker shows up.

I cant even get any mobile service in some residential areas, for example, on the Logan Motor way near the Compton Road overpass, Toowoomba near Ruthven Street, and I'm sure there are many more reception BLACK spots all around Australia!! Also when I travel near the Jimboomba area, my phone just turns off and restarts again and again until I leave that area, (which was also purchased from a vodafone store). Also I get messages which are days old!! and sending them take days for other people to recieve, would have been quicker to drive round to my friends house and tell them in person!!
.......So YAY for VODA-CRAP!!!

I had been with vodafone for nearly 2 years, the last year has been awful with reception and calls dropping out i have contacted vodafone after being on hold for nearly 2 hours and they didnt think it was a issue, they said they would try and see what they could do for me and get back to me within 72 hours. They didn't call back so i called them and waited on hold again! then they told me they still hadnt resolved the problem so i wanted out of my contract and i had still had 4 months to go so i went to telstra and transferred my number to them have great reception but still have to pay an early termination fee to vodafone WHAT A JOKE!!!!

Extremely poor coverage in Kingsford Sydney! Especially voda to voda. Poor customer service careline! Normally takes 1 hour to get someone on the line. Fail to honour its promotion promise to give $100 bonus and 1GB data. VODA IS TERRIBLE!

after experiencing very regular drop outs and quite often little or no coverage in areas that should have it ( other telcos have outstanding coverage in the areas). I rang up yesterday to cancel my contract.... ( 10 months to go) i figured with the lack of coverage and my ever increasing bill that i cant explain its best to cut my losses and leave... and what do you think their response was from the call centre OS ???? they either didnt want to, or didnt have the capacity, to try and keep me as a valued customer. Very disappointed as i have been a loyal customer for som 10 years. i am over vodafone and have since moved to another telco. i will pursue this issue as the treatment i received was not dserving.

We cannot get any reception at out house and when calls are received no matter where we are in Australia more often than not the calls disconnect. After complaining to Vodafone we have only been told to keep a log of all the problems. Vodafone doesnt care all they want is their money for the length of the contract.

after experiencing very regular drop outs and quite often little or no coverage in areas that should have it ( other telcos have outstanding coverage in the areas). I rang up yesterday to cancel my contract.... ( 10 months to go) i figured with the lack of coverage and my ever increasing bill that i cant explain its best to cut my losses and leave... and what do you think their response was from the call centre OS ???? they either didnt want to, or didnt have the capacity, to try and keep me as a valued customer. Very disappointed as i have been a loyal customer for som 10 years. i am over vodafone and have since moved to another telco. i will pursue this issue as the treatment i received was not dserving.

I run a recruitment business on the top floor of a building (with a window seat) in the middle of Melbourne CBD. Believe it or not, even in the middle of a CBD in Australia, my reception just blows in and out. (Well, it just blows!)
I can't even count the number of very important calls that drop out... and to add to the pain, I can't get reception for 15 minutes to call them back.
This service is pathetic, and I have had enough!

I live in an area where we get absolutely little or non reception. My phone allowance is hardly dented as I'm unable to make a call. I did have a wireless usb with Voda and had to complain to the MD to get a total refund. Upon purchasing the phone the sales person show you a map that highlights the "reception area" but it's totally a scam as 1 bar is still classed as reception. You'd think that if you live 5 minutes from a vodaphone shop you'd have reception not the case