I live in Tempe and after 11 pm there is very hard to find the vodafone network.

Not a happy customer!!!!! Apparently i have not paid my bills but have proof from the bank and my mobile goes into emergency calls about 10 times a day. Not to mention i get cut off my calls constantly so yet vodafone are making some money here with me having to re-call people all the time. My mobile is not faulty either but have wondered to check the services etc on the OPTUS network. Be f**ked if im going to continue in paying my mobile bills. FIX THE NETWORK PROBLEMS!!!! NOT F**KING HAPPY!!!!!!

I am sick of my phone connection dropping out mid call, loosing coverage and having to re-set my phone and the overall performance. I want to jump ship but can't afford it as I'm still in a contract. I hear it will take up to 2 years before the benefits come into play from Vodaphone buying out 3...what about your customers in the meantime - I want some kind of compensation and I want it now!...

I live at Cabarita Beach, Far North Coast NSW and have NEVER had any reception at home!!! I can't receive, make calls or retrieve calls on my Vodafone mobile from my home. I either have to go down the end of the street or up into town to do any of the previously mentioned actions. Can send texts IF I wait long enough to get a signal, but often fails then also. Can take up to 2 days for my text to arrive at it's destination. Have been told on numerous occasions that new towers are being erected over the past 5 years but that is a load of hogswash. My niece works for Vodafone in Sydney and the rewards that they receive (overseas trips, dinners at top restaurants, grand Xmas parties etc)are fantastic. Maybe they should look after their customers as well as their employees. After my experience on 23/12/2010 though, I have now decided that it is time for me to look for another mobile company. Tried to send a message in Tweed Heads, which had full reception and received a SYS-ALERT and just thought that I had no texts left (I had over 90 only a couple of days before so this totally confused me). Sent a message for my account balance to find I had no credit at all. Proceeded to the Vodafone shop to find out that I had had $22 odd dollars worth of credit and my texts on 22/12/2010 but my credit was due to expire on 23/12/2010. This is the first time that I haven't been advised that my credit expiry date was getting close and advise to add credit. So they told me to call 1555 and ask for complaints which I did. After waiting ages for them to answer, I asked for complaints and was instantly disconnected. Did this again with the same response, so I guess it is time to give these loosers the flick and get on with the rest of my life.

Well I was lucky after 2 months of complaints and continue calls most of which had me on hold for an hour or more I was able to terminate my contract 11 months early. No penalty was applied but I am awaiting my final bill to confirm this.
We will wait and see

the reception is always dropping out.it happens atleast once a day.
l have tried to ring my wife while we are both in the house and can't get through to her!!!!!

my phone is just one year old and for the past month i have had to turn my phone off and back on to recieve any messages. If i try to connect to the internet it doesnt work so have to do the same process. Being on pre-paid i start to think i have ran out of credit but its never the case. I am glad there is going to be a nation wide complaint to the company because this is unacceptable and downright pathetic. In this day and age we need mobile telephones in order to keep our lives in order and the simplicity of being able to communicate in any place is pure genious. The engineers behind the coverage monitoring of Vodafone are pure idiots. Either sort it out or shut your company down Vodafone cos if you dont take action soon you could be filing for bankruptcy anyway. I am happy to finally be able to rant a little and know that I will not be needing to buy a new phone but I am sorry to say I am very disappointed with the service. A real shame.

Being a customer of Vodafone for years but this few months we always have friend complaint that our phone is out of coverage and in lots of place we cannot get coverages.

On the 30th December this month my contract ends with Vodafone, I am going to Telstra as the network is perfect and fast around my area (2155 Rouse Hill, Kellyville area) I either get three things in my top left hand signal corner, (No Service, Searching or just 1 bar) SMS are delivered late, VM come through at 1 or 2 am in the morning important messages that are delayed, or the pick some milk up from the shop message comes in after I been to the shops ? WTF enough is enough GOODBYE VODAFONE AFTER 10 YEARS !!!!

I had always been a Telstra client, but changed to Vodaphone as my friend in Perth is on the network. She has just moved to Karratha and now every 5 minutes the call drops off and I have to ring her? What the hell is that all about? Again after years of trouble free broadband with Telstra, I changed to a mobile broadband usb. Since I started 12 months ago, the service has just got worse and worse. I am lucky if the service doesn't drop out every 30 minutes and the download speed is at tortoise level. I doubtI will complete my 24 months contract as I will be in an insane asylum before then! Thanks vodafail for nothing

the reception is always dropping out.it happens atleast once a day.
l have tried to ring my wife while we are both in the house and can't get through to her!!!!!

I'm in Bendigo and my phone calls always have bad reception and often drop out. When I go to see my family in St.Arnaud I have no reception at all, this means that I just have to hope that the trip goes smoothly as I have no way of contacting anyone should I need to. I have missed phone calls from my workplace as a result of the reception issue which has meant I have missed the opportunity to work and gain further income. When I initially asked about vodaphones reception the question was avoided and I was given a spiel about the governement giving them some money to increase their coverage....I haven't noticed that that has happened in the last 18 months!!!

i have had nothgn but trouble since i joined with vodafone, they have tried to blame everyone else but the network itself, i have had 3 replacement simcards and a replacement phone, still not working... it is nice to see that there are others out there that are having trouble, i signed up with the thought that it would be better then my simple 2G phone but no no it isnt and well i want out! i dont want to be wasting my money on something that does not work properly! people blamed the merge between 3 and Vodafone but my problems happened months before this. Now i have a phone for decoration and not for its proper purpose! thanx a bunch vodafone you useless prick of a network

My gripe is more with the original 3 mobile. I have just finished paying a 2 year contract out for a mobile dongle for my PC which never worked. WE were not able to use it at home or abroad. Likewise with our 2 mobile phones we have very poor receoption having to run up and down the street in the hope of getting some reception. Others in my family have the same problems. Of course I have lodged many many phone calls to 3 vodaphone to lodge complaints but always to no avail. they are always stupid enough to send a respsonse survey after my "customer experience with their tech section" and always give negative feedback, which never rates a response. When appropriate and less costly for us, we will change to another network.

I've had problems with my phone for years and how stupid of me for blaming my actual phone and not the company/network. I've had messages arrived in the middle of the night when they've been sent in the middle of the day, heaps of problems sending messages ( I think I pushed the send button 20 times before I gave up) and I can't even tally up the amount of times I've said to people "I can't hear a word you are saying!" Not to mention the number of times my signal has completely disappeared while other people's phone are working perfectly fine. It is about time I stop being so lazy and do something about it.

YOU WOULD THINK BY BUYING 3 THEIR RECEPTION WOULD HAVE IMPROVED! ......... WRONG! I CHANGED FROM TELSTRA THINKING VODAFONE AND 3 WOULD BE A SUPER NETWORK. I WAS RIGHT ABOUT THE SUPER BIT, SUPER CRAPPY I THINK I WILL GO BACK TO TELSTRA

I have recently moved to the Caboolture area from Burpengary where my service was good. But now Im lucky to have 1 or 2 bars. It takes me a few attemps to send a text. If I call someone I have to make sure to tell them I have horrible service so I will cut out sooner rather than later. I don't have a landline connected so it is concerning having 2 children and not having the phone service when needed. It is really frustrating. I thought I was the only one and I am glad to find this site.

After signing up for wire-less internet it didn't work, even after a tech from Vodafone tried to fix it. I asked to cancel the contract (the same day I received the modem), yet they still bill me every month!

I did eventually speak to somebody (3globalservices.com) in Mumbai after 4 hours (really!) of transfers to various managers to be told that they didn't have my request on their "log", thus they couldn't help. I have been waiting now for 2 weeks for their tech bloke to call to fix my lack of reception! Perhaps he will install a tower in my yard!

I have been with Vodafone for around 6 years now and never have I experienced such poor reception, customer service and such delays.
I frequently getting people saying they called me, yet my phone never rang nor did it register a missed call but days later I finally recieve the voicemail message. I'm constantly turning my phone off and on to try to increase my reception. I recently was told to turn my "3G" off to gain more reception and it worked to a point where my phone says I have full reception yet I go to make a call and it tells me no network coverage!
I thank the creator of this website for letting all of us voice our opionions to a point where someone may listen to us!
If something isn't done in the coming month I will no longer be a vodafone user.

I have been with vodafone for number of years and am so over them!! I travel a lot and have NO reception, the data which I need for business is pathetic. My blackberry battery is disgusting and the phone died a couple of months ago and so when I took it in to get fixed it was total drama!! I tried contacting customer service and found out to my chagrin that customer service was in India or some place offshore.
I ended up with NO service for this broken phone and as soon as my contract is up I am waving goodbye

NEVER AGAIN!!!!

I always get terrible reception outside- and inside reception ? non-existent.
I attempted to recharged apparently the service was 'out of order'- I was refered onto another Sales Rep- which I never got through to- considering the dial out was 30 minutes & then Vodafone disconnected me

I was with Telstra for 6yrs before recently cutting short my contract and switching over to VF. VF were offering great deals and because I was no longer happy with what price I was paying with Telstra, I made the switch. In the month I have been signed up with VF I have had no problems with txt messaging but the reception/coverage has been absolutely terrible. My Husband and I are both VF customers and 95% of the time when we have called one another (and that's in the metro area), we can barely hear each other or it completely drops out. Most of my calls are always dropping out and the internet takes a very very long time to act, browsing is painful! We also have VMB which also drops out constantly. This is not good enough so lets hope VF get their act together and sort out their network asap so good paying customers can continue with their lives in a more convenient manner.

I am a mega-pissed off vodafone user. I have been with them since january this year and am utterly dissapointed with them. I am one of the lucky ones who receive no signal in more that 3/4s of my house, which is in a suburb less than 10mins from the city. My 3G Internet is extremely slow and regularly fails when not connected to wifi. I am constantly with no signal or extremely low and useless. I just want to make a call without it cutting out, use google without being told that the cellular network is currently not available!!! Arrggggggv

I had always been a Telstra client, but changed to Vodaphone as my friend in Perth is on the network. She has just moved to Karratha and now every 5 minutes the call drops off and I have to ring her? What the hell is that all about? Again after years of trouble free broadband with Telstra, I changed to a mobile broadband usb. Since I started 12 months ago, the service has just got worse and worse. I am lucky if the service doesn't drop out every 30 minutes and the download speed is at tortoise level. I doubtI will complete my 24 months contract as I will be in an insane asylum before then! Thanks vodafail for nothing

it is shit network. shit phone.n97. it may cost me a lot of business deal and my company's reputation

Been a vodafail customer for way to long, around 4 years.. My mates and i used to joke about how poor the reception was outside of sydney in coastal towns which was barely acceptable, now i lose reception in military road, sydney and everywhere else in sydney on a constant basis! Vodafail staff insist that it is the phone i'm using that is the cause of the poor reception, but surely through about 7 different phones, there optimistic denial can't be tolerated any longer. (Watching the cricket now, not even vodafone hotspot works!) After so many years of putting up with vodafail, enough is enough. I have been stupidly paying $99 per month on my contract to recieve dreadful coverage. Give us a fair go vodafail and stop sponsoring major events like the ashes so we have to be shown your infuriating sponsorship all day every day

I can only use about 10% of my cap plan when i am at home. I go from 1 bar to 'no service' 90% of the time. Vodafone promised to investigate and get back to me on 24th dec. I had to call them on the afternoon of 24th. They said the investigation was ongoing and that i'd hear from them when they had an answer. I was given 1 weeks worth off call costs off my bill to make up for this problem - a problem that has been getting worse over the last three months.

I have to keep to turn my phone on and off because the network keeps dropping out. it needs to be done every 10 minutes or so depending my location. it's so shit because it takes time to get back on, and my iphone keep sending me this "network unavailable, go to settings". I've still got another 18 months to go on my contract, that i wasn't signed up for this shit service!

I forgot to mention I can't get any service just about anywhere and I can't even get a page to load on the internet so that 1.5gb of data is absolutely useless to me. 4 days after I got the phone I it slipped out of my hand from less than 3 feet off the ground and the whole screen shattered. I rang the insurance that I paid extra for and they said it would cost me $200 (25% of the value to buy one brand new) to have my phone repaired or replaced. The guy in the allphones store never mentioned anything about this excess when I signed up and I certainly wasn't given any product disclosure statements with this information. I couldn't afford the $200 at the time (being a single mother of 3) I said I would call them back. By the time I had gathered some money together I got my first bill and it was $316 which naturally I refused to pay and so I could not use my insurance as long as I had an oustanding bill. So 4 months down the track I still owe hundreds of dollars (they are about to cut my phone off after 10 plus years of loyalty and paying my bills on time every time), I have a smashed phone and barely any network coverage. No, I'M NOT HAPPY!

NEVER had any reception at home!!! I can't receive, make calls or retrieve calls on my Vodafone mobile from my home. I either have to go down the end of the street or up into town to do any of the previously mentioned actions. Can send texts IF I wait long enough to get a signal, but often fails then also. Have been told on numerous occasions that new towers are being erected over the past 5 years but that is a load of hogswash. My niece works for Vodafone in Sydney and the rewards that they receive (overseas trips, dinners at top restaurants, grand Xmas parties etc)are fantastic. Maybe they should look after their customers as well as their employees. After my experience on 23/12/2010 though, I have now decided that it is time for me to look for another mobile company. Tried to send a message in Tweed Heads, which had full reception and received a SYS-ALERT and just thought that I had no texts left (I had over 90 only a couple of days before so this totally confused me). Sent a message for my account balance to find I had no credit at all. Proceeded to the Vodafone shop to find out that I had had $22 odd dollars worth of credit and my texts on 22/12/2010 but my credit was due to expire on 23/12/2010. This is the first time that I haven't been advised that my credit expiry date was getting close and advise to add credit. So they told me to call 1555 and ask for complaints which I did. After waiting ages for them to answer, I asked for complaints and was instantly disconnected. Did this again with the same response, so I guess it is time to give these loosers the flick and get on with the rest of my life.

Had a 2 year contract mobile internet card for my laptop, the only place the thing ever semi-worked was at home!!! Constant dropouts and worse than dial-up speeds when it did actually connect. Customer service (which was obviously not in Australia) was pathetic, couldn't answer basic questions & they just transfer you or "accidentally" hang up on you!! (pretty much the same across all the phone companies though! When will these companies realise that cheaper is not always better when it comes to call centres! A nightmare trying to get a simple thing done to any service! You end up calling 5 times anyway!)
More importantly, coverage was useless! Was away a couple of times with friends with 4 other laptops and mobile internet & they all worked no problem with fast broadband speeds, I was sitting there still trying to connect!! Ended up using a local wifi hotspot instead (& still paid for Vodafone's rubbish !) Gone to Telstra now, costs a bit more & the customer service is just as bad (if not worse!) but at least the thing works!!

For five years we had our family business's six services with Vodafone, the coverage was never any good over our home office in 2035 or at parts of UNSW but the customer service we got as business customers was good. We recently had a change of account manager to the invisible man. Then I did a road trip to Byron Bay, up the New England Highway, back down the Pacific. As a test I bought pre-paid SIMs from Optus and Telstra and found, using thjree identical Nokia phones found both Optus and Telstra have good coverage in country towns and Byron Bay, but Vodafone coverage was atrocious. I contacted Vodafone many times over a six week period and CSRs kep promising 'someone will get back to me', of course they never did. We have now switched to Telstra.

I'm finding it sort of comforting that there are so many other people in the same bloody predicament as I'm in! I was a happy customer with Three for about 5 years, I only switched over about a month ago because I was assured that the service would be BETTER (it was only the no extra roaming charges that I cared about, my service was fine). Plus the Three/Vodafone store seemed to only be selling iphones to vodafone customers, they had some kind of weird hierarchical waiting list going on. From the get-go I've been terribly unimpressed with Vodafone, lamenting that I paid extra fees to switch over. I feel betrayed by the staff for not being honest with me and taking my money!! And then on a weekend away, where previously I had impeccable coverage from Three, I was unable to contact my friend I had been wanting to see because I had no reception! So frustrating! I live walking distance to the CBD and can't make phone calls to people within 5km of me! And at times I've attempted to send messages and they've failed because of poor reception, and then sent all at once later on costing me 5 times the price! I'm frustrated, my friends are frustrated. Grrrr so angry. And sad. I miss Three :(

Terrible coverage where I lived (even though it was inner Sydney!) and Vodafone refused to do anything about it for a number of years. Then they started charging my bill for services I had never asked for. After months of trying to resolve this I eventually started a TIO complaint. All improperly billed money was eventually refunded but Vodafone never addressed the fault in their billing system that caused the overcharging in the first place.

Not to mention the huge wait times to talk to customer service staff. These used to be regularly 45 minutes, and are still something like 10-15 mins. In comparison, Telstra have made huge strides recently to improve their customer service, with friendlier staff and zero wait time every time I have called them.

Ported out to Telstra in the end, and advising everyone I know to steer clear of Vodafone.

When I purchased my iphone on a vodaphone plan I was assured the area I was moving to had reception snd checked the network coverage maps to confirm. when I moved though I dsicovered that I have hardly any signal at home and none at my place of work. I can't use the internet anywhere in the area! When I complained, I was told to document 3 times that my calls had been disconnected due to poor coverage. I did this easily and gave them details. I was later told via a message that they had checked and that coverage in my area was in fact fine and they were upgrading the towers in teh near future anyway. That was 12mths ago! If anything it is worse now that before - maybe they need to come and visit some of these places and see just how fine the coverage is! very frustrating and annoying when you're committed to a plan. I'm sure if I didn't uphold my end of the bargain, they'd be quick to do something about it!

I was with Vodafone for years, it took like 4 hours for someone to get a MMS from me. No Reception bad Drop Outs. You think with their call centre in Egypt they could afford to improve their network! But NOPE! They go and buy another Telco "3" yet their own network is crap! I since changed to telstra you might pay a few $$ more but at least it works and their customer service is in Australia. BONUS!

My network speed is 0 even with full 3G reception. No point in having a contract with data if I can't even use the data. My messages can take up to 48 hours to be received by the person I am sending it too. My chances of making or receiving phone calls is pretty slim too as my number is always unavailable even if the phone is on with full reception. Oh and calling Vodafone results in a min 90 min wait! So much for a reliable telco anything they touch falls apart just look at our cricketers!!

My daughter and I are both currently with Vodafone and now don't get reception around the corner from our home at my brother's house. We live in north-west suburban Melbourne. It had become somehting of a family joke, but it's not funny! We also travel around the state and in several locations where our friends on "3" have coverage, we don't. When I rang, they said there were no plans to alter this any time soon. When I asked about the "3", I was told that they were considered a different company. Whatthe????? So it's off to Telstra we go - both of us - me on a high, business plan and her on a substantial prepaid! Enough is enough!!!! Good on you for starting this site!

I look at my phone. It says full network coverage. I dial a number. It says zero network. Every freaking time. Don't know how I stop myself from throwing it against a wall.

Using a Vodafone 3G broadband in Harrison ACT with USB plug-in the data rarely connects, keeps dropping and when it does connect I would swear that a bit of string and two cans would provided a better data rate. The bit that bugs me is that the VF tower is 1km closer than the Telstra tower but my Telstra mobile gets excellent coverage (crap data allowance though). VF is closer and should be able to provide a more consistant coverage.

I have been with vodafone ever since i got my first phone 5 years ago; it was great,now when people call me, it goes straight to message bank even though my phone is on and i have full service; most of the time my messages are delayed and i have friends trying to call me saying why havnt you replied or did you get my message; that is on the off chance that they actually get through to my phone;.. i mean vodafone is the best for all your plans and price costs; its just the network coverage and the delivery of messages as such.

Not really a mess, but annoying when I am chatting to someone and it drops out.Have been a customer for a long time and I think the reception has progessively diminished over the last 6 -12n months, when I complain they say its teething problems with merging the 3 network and vodaphone...

I purchased a phone from Vodaphone a while back. This Mobile was terrible. It would not ring, would automatically go to message bank whilst people called- even in places with good reception and overall i was just unhappy with it.

I contact Vodaphone to tell them i no longer wanted in this contract, seeming the phone and service were terrible and its not what i am paying for. I told them i will still have the courtesy to remain loyal and if they could swap me another phone, i would remain a Vodaphone pre-paid customer.

They sent me from store, to the telephone, back to store, back to telephone. No one said they could help me and i was binded to this contract, hence enslaving me to pay for a rubbish phone and rubbish service.

THIS IS NOT ON!

After weeks of trying to contact Vodafone, in a split decision, I decided to swap networks to Telstra's next G network...best decision ever...

Everyone always bitches on about the poor customer services...but id rather have poor customer service that i never have to use rather then what ever Vodafone has to offer.

At present, I have made a complaint to Vodafone and the TIO explaining that due to their poor service I switched networks and am un willing to pay the exit fee of $402....(after paying $130 for 18 of 24 months !!!

I have been a vodafone customer for many years and currently still have 1 year to go on my contract. Reception has been mostly good to ok until about 6 months ago where it went from ok to complete fail. When there is reception, calling a landline connects faster than calling another vodafone number. If an attempt to call fails, the time it takes to cancel the call causes my phone to stuff up until I go into flight mode and back out (or until I reboot the phone) to clear the cancelled call. Where there is no reception, I have to do the flight mode trick for the phone to attempt to connect to vodafone again. I have tested with sims from other carriers just in case it was my phone. Seems to work just fine with other sims.

I want to keep my mobile number but can't get out of my contract (without penalty) because I can't get hold of a vodafone support person. No reply via email. Going through formal complaints channel is taking too long. I want out now!

I have a THREE mobile broadband that is City Based. I get no reception even in outlying subs, such as Sunbury, Craigieburn, Melton and Cranbourne. I depend on my wireless BBand for communication, however the 3 netowrk coverage is just plain awful. It gives the option to roam to Telstra 2G (GPRS) in country areas at the rate of around $2 per MB. Given that Vodafone is itegrating the 3 network as its own and eliminating the 3 brand, then Vodafone had better review its 3 network Mobile Broadband with regard to extending coverage, otherwise it might as well shut the thing down

Not a happy customer!!!!! Apparently i have not paid my bills but have proof from the bank and my mobile goes into emergency calls about 10 times a day. Not to mention i get cut off my calls constantly so yet vodafone are making some money here with me having to re-call people all the time. My mobile is not faulty either but have wondered to check the services etc on the OPTUS network. Be f**ked if im going to continue in paying my mobile bills. FIX THE NETWORK PROBLEMS!!!! NOT F**KING HAPPY!!!!!!

In the Macarthur (Camden,Narellan & Campbelltown) area my vodafail is regularly experiencing connection drops outs. The 3G is always switching over to 2G or E. Often the signal strength just goes dead.The is no reception in Mt Annan. Again like alot of testimonies I thought it was just me.

I have no data coverage and I live in the middle of Brisbane!!! I have just signed a contract for 2 years and am really dissapointed that I have minimal if no coverage Also, I went into 3 Vodafone in the city and asked if someone could help me with setting up my HTC. I have a hotmail account and for some reason it won't verify. The guy at the shop pretty much looked at it and said for me to ring Vodafone support and then proceeded to write the number down. I also asked if he could cancel my prepaid internet with 3 as I now (well I'm suppose to) have vodafone internet. He then gave me another number to call...... !!! I am sick of ringing Vodafone only to speak to someone on the other side of the world who have no idea and no people skills..... I am a single Mum who feels like I have been told lies just to get a sale. I feel sad that I have to pay an amount per month for a service that doesn't do what it is supposed to. I knew I should have never gone into a Vodafone store.......

When I signed over to Voda I was told there will be no difference in coverage and call quality. However I have not been able to get coverage inside my own residence.When checking thier coverage maps I am in a full coverage area.
Also I do not get coverage in carpark basements even tho workmates beside me have no problems.
Call quality is also poor.
I am using HTC Desire, non telstra version.

Up until about 6 weeks ago I found Vodafone okay, no problems with calls, texts or service, but now my calls just drop out, text messages are arriving days after people send them, my phone is telling people who ring me thats its switched off or send them threw to my voicemail when its on and has full service and coverage.When I rang to complain about the service it took me an 1hr and 40 minutes to get threw... Not good enough Vodafone, i'll be switching provides when my contract runs out in a next month...

Is vodafone also the owners of 3? I have had trouble with them for 18 months and have low coverage, can never access voicemail yet am still charged for it.
Am I right it saying Vodafone owns 3?

I changed from Virgin(thinking they were not very good reception wise) to Vodafone only to be terribly disappointed. I live in Wynnum & constantly have no signal. I have to walk outside & once I have a signal have to stand very still incase it drops out. I am more without a service than with. If I am in the Redland Bay area, I never have a signal as well. This is just pathetic. There is also a case of a delay in receiving sms'. Vodafone is the worst & once my contract is up with them, I will definitely be changing carriers.

I have calls that drop out. I have messages that take days to get through either sending or receiving, if it is important I'll call to make sure the information gets throught immediately. i get no coverage from the Bruce highway Gympie turnoff right through to Tin Can Bay. The very place where if you breakdown you have to wait for someone to stop as it is so farawy from civilisation. My sister called and left a voiemail for me to attend a function for her daughters, there was no missed call alert or a voicemail message, so I was pissed at her for not being invited until I found out where my parents were, I felt like an after thought. Until I got another voicemail then I found out I had 2 which ended up being the one from my sister just getting it about a week late. i'll send text messages and the recipient will get it 4 or 5 times instead of once and vice versa. i just wonder if I am being charged once or the 4 or 5 times they receive them

I have little or no reception at home - but at my place of work 10mins up the road - the service is fine. Internet speed is non-existant, during calls people always say they can't hear me but I have close to full reception. Until I turned off my messagebank service I always used to get voicemail messages without my phone even ringing or registering a missed call. I don't have a land line at home - I am on a Cap plan and shouldn't really need it - if I had deacent service!!!

Moved about 1km away to a new house. Phone worked great .. then out of nowhere about 2 months later for no apparent reason I could no longer get reception from inside my house. I had to sit outside in the middle of my yard to get reception. EPIC FAIL. Now with Telstra .. not as great value (in theory) and more expensive BUT calls / texts / voicemail work EVERY time without fail and customer service is available 24/7 with a real person to answer and help.

I have been loyal to vodafone for years and years cos i beleive they are or where better then the other fone companys out, i went with another comapny optus and with in 6 mnths i changed back to vodafone, cos they were the best... im really angry at the moment bout the bloody fone dropping out all the time, its silly, u know im talking away and next minute it drops out and then i ring back oh it drops out, im kinda over it all, if the problem isnt fixed im thinking i mite hvae to change to sum1 else, this has to stop,vodafone has to do everything to keep the custmoers happy or vodafone will not have them anymore... so fix the problem.. and dont give me the bullshit that the service is getting upgrade or there no reciption, trust me i have full reception all the time... fix the drop outs or bye bye vodafone....

We are staying with our son in Buderim on the Sunshine Coast. We are in a normal neighborhood that should not have any problems with coverage. If I want to send a message or send or recieve a phone call I have to go into one corner of the house and I mean stand in a corner next to the wall to make a call or send a message. If I step one foot out of this corner I will lose my call or my message will not be sent. What is that all about? My son has Optus and his mobile phone is fine.

My network speed is so slow that it is painful to use the internet.

never get any reception, when i do it drops out, jams phone, delays text messages, sends calls straight to my voice mail then tells me 2 days later, data reception totally useless.

FAILURE OR EPIC PROPORTIONS

Pathetic service. Just be grateful That Telstra is worse. Not by much though.

Terrible reception, calls always cutting off....thought it was my phone but apparently not!

I work for the Australian Defence Force and signed up with Vodafone 3 years ago. Anywhere outside of a major metropolitan area the reception just dies away into nothing. This is expected as I know they don't have the network coverage of Telstra or Optus. But I was smack bang in the middle of Canberra and was still getting 1 - 2 bars max (out of 5) as opposed to my friend who was getting 5 with Optus.

We were on vodafone a few years back. The coverage was just so bad; had to stand on one small spot in the house or go to a few spots outside to get some reception. We are 17km out of town so we thought that could be the reason. We then decided to change service provider and have full coverage at any place in the house. Vodafone contacted us by phone a few times a couple of months ago inviting us in very creamy terms, to use them again. After our previous experience with them, I think we will never go back - no, thank you!

voda nofone reception keeps dropping out!
issues 2 months ago with ongoing sending and receiving of multiple text ,most of the time 20 or more at once, was told I was compensated after numerous tries at getting customers service in thailand or where ever they were
non english understanding customer help
waiting online for LARA to transfer calls that hung up on me after waiting 40 min or more
ringing the help line to be told hold the line and hung up on
ringing help line only to be diconnected
numerous messages on facebook voda fone page complaining only being given apologies
my credit haas been wasted on many multiple texts.most of the internet on the phone drops out
voda fone has absolutely no customer help and the stores can't even help they have the same problem with trying to get help there

Signed up with TransACT who use the vodafail network on their mobile broadband $29 a month cap. Guess what? Sod-all reception despite the fact I lived two blocks away from TransACT head office. TransACT said that it was a dodgy modem, so they replaced it. Three times. When work took me to the Northern Territory, I asked if I could get coverage in Darwin, to which I was informed that Vodafone covered the whole NT.

I moved into my apartment at the CBD and guess what? No reception. Popped into Vodafail in the mall who laughed at me when I asked why I wasn't getting reception. Response? "Unless you live in Berrimah you won't get reception."

Quick call to TransACT and then to the TIO, and had a written apology and refund within a week. Never using them again.

I live 5 minutes drive outside Hobart and my phone reception is virtually non-excistent.I bought one of their 'nokia n85's' on a plan and its the most un-human friendly peice of crap I have ever owned. My contract ends in march and I cant wait to get an iphone with Telstra.

I've been using Vodafone for 18 months now & when my contract is up I won't be renewing. Their billing makes no sense, with bills far greater than what they should be. Reception is virtually non existent. I can go days without internet connectivity, and when I do have connection it's slow and poor. The network dropped out the other week & the help line could not be contacted!

I have been with Vodafone for a few years, promised same reception as telstra, though i dont get service very often at all. I use these phones for work and very rarely get reception.Since the two companies have joined i cannot make calls at all, Cannot call out, if someone does eventually get through calls drop out, I have contacted Vodafone and they have told me they will do a check on my phones,as they dont have a problem it must be my phones. The Cancellation team also have told me they want me to pay the exit fees on the service which I am not willing to pay as I am not getting a service and never have had a great service with Vodafone. All lies about there Service.
So Angry!
Please advise who to contact to join in on class action against Vodafone!
Thanks Katie

a few weekends ago we had no mobile and internet at home and we had to drive 20kms to make calls not vodafone !!! but when i rang them up it tokk 1and half hours 3 people a lot of mmmmm not sure i will pass you on for them to tell me what i already knew WE HAD NO RECEPTION IN OUR AREA BECAUSE THE TOWER WAS DOWN ..... IM IN THE WRONG JOB !!!!!

We recently paid out my contract because of lack of service. We are in sydney and do not get reception. Although when we got the phone the salesperson said they checked and saw we had complete reception but if not then to bring it back in to cancel the contract. When we did so we were told that there was no one who would say such a thing etc etc. This is a real shame as i remember when i first got a mobile phone there only carrier who had reception at Newcastle uni was Vodaphone. There was also the usual problems with text and voice messages received days later including on efrom my child's daycare to say he had a nasty bump and i needed to pick him up asap - it was 24hrs later that the msg came through.

When I was living in Albert Park in Melbourne my internet, iphone and call coverage dropped out and was poor half of the time. Now that I live in tasmania i can't even get a text message through! It's like im cut off from the world. My phone has no service most days and if my internet actually works its an event! I can't use the features that i pay to receive and based on the response i got when i lived in the centre of Melbourne its a hopeless case for me now!

I have been a customer of Vodafone for 4 years and its ok but RECEPTION seems to be the issue whenever i want to make a call if im in a building. I end up going outside of the building.
Even if im anywhere its when wanting to make a call rather no reception or randomly my phone switches off!! Internet access should be faster, and if wanting to purchase a ringtone or games should be cheaper, for a game its like $7.95. sometimes download fails and i end up charged for it!! Its absolutely ridiculous.
VODAFONE IF YOU STILL WANT YOUR CUSTOMERS TO STAY WITH YOU, FIX THE PROBLEM!!


From a disappointed Vodafone Customer!!!

I have been with vodafone for about 4 years, here its probably the best of a bad bunch. I constantly lose reception, messages can take several days to get through, I have hours where the reception just fades in and out. When I first started with them, the service was heaps better but is just going backwards now

i have two phone in contract with vodaphone and i have raised the point that i have reception issues everywher i go.also i have drop outs and bad internet usage. i actual called vodaphone where i was on hold for 80 min. while i was on hold i sent them an email stating my fustrations. nobody respomed to me. a week later i got a call from vodaphone. they issed me a $49 credit on my phone becuase i was on hold for 80 min. however when it came to the serivce they blamed it on th sim card and the phone. i went through the steps that they told me to do to rectify this issue but the propblem is still not fixed. i just gave up. but now i am holding hope with this website. please help me get my phones out of vodaphone

I've been suffering with call drops, slow data speeds, little to no reception (in the middle of perth) and deferred messages. I went to my local vodafone store to try and sort things out but was told because I've only made one formal complaint, which was about my billing, there's basically nothing I can do about it because it's their word against mine...
What ever happened to customer service? I'm disgusted.

There have been consistent problems with their network, but yesterday could not make or receive calls in Auburn NSW 2144, even though I visibly had enough reception bars on the phone, JUST NOT ON!

i dont really know where to start, from there call center operators to there hopeless reception and data services, for over 3 months i have spent over 7 hours calling the call center up to get my data services fixed, first of all they said they will get back to me within 72 hours for the tech dept to see what the problems is, 4 days later i called back cause no one got back to me and they told me that someone cancelled the request WTF??? so i had to wait another 72 hours cause i told them to reopen the case, no one got back to me, i went overseas on 27/11/10- 2-12-12 and wanted to use roaming there so i called up 1555 but the guy didnt know what i was talking about and he couldnt help me and said he will call me back asap, but he didnt, so i made another call and the guy helped me, i came back to aust and no one has gotten back to me about the data service so i made another call(note that it takes around 30 mins to get through to someone) i wanted to cancell my contract cause i think they breached the contract by not providing me a service in my contract, so retention person told me she will give me 2 months free access, but i just wanted the data service to be fixed , she said she will call me the next day and tell me whats happening, and guess what !! no phone call, i waited a few days to see if i will get that call but no, so i made another call, waited 60 mins to get thru !!, so i get really angry and they advised me they can give me another 2 more free months acess 2+2=4 months, so i waited and waited till 2 days ago and made another call just to see what the outcome is with my data services and yet they dont recall giving me a total of 4 months free access only 2, so they tranfered me to someother dept and FINALLY someone from australia was on the other side and he made me wait 5 mins and saw that there was a total of 4 months and he told me that there was upgrades in your area, BUT THE PROBLEM WAS I JUST WANTED TO KNOW WHY MY DATA WASNT WORKING IT TOOK THEM THIS LONG TO GIVE ME AN ANSWER OF LIES AND MISLEADING INFORMATION and it took someone from australia to get the problem fixed

It's been happening more and more in Sydney's CBD area that I don' receive text messages until a day later, and that's vodafail to vodafail! Stuck on a contract but in five months time I'll be moving on far away from vodafone!

Vodafail also can't seem to stay connected to the 3g network as I'm sure most of the time it's 2g or E for me, not what I signed up for! =/

Extremely poor reception in the centre of Newcastle (Mostly one or two bars of reception and never full), very poor battery life on my new iPhone4, frequent call drop outs and data speeds that are slower than 1998 dial up internet. Thought i would even add that even driving past the Vodafone Towers in Chatswood i didn't even have full reception

While was dialing number with my Iphone 4, I was having full network signal on handset but I could not dial that number. I have proof of that call with image i took while dialing.

I have 2 contract phones with Vodafone and not only do they always drop out of reception, fail on calls and I swear I get charged for things I was originally told were included in my contract but even trying to get hold of Vodafone is a joke, last time it took 4 days of calling Vodafone to order a new ph, they told me to visit my nearest Vodafone store and when I did they told me to go and call Vodafone again they couldnt help me, the staff promise to call you back .... and never do, they forgot to order my new Blackberry and after calling 2 weeks later to see where it was told me it had never been ordered meanwhile my business was suffering. Vodafone is a joke here in Australia and trying to complain to them leaves with getting automated email replies and no real person to talk too.

Nikki Dunlop

Voda customer for almost 14 years since Analog, ended my contract, paid early termination fee to move to the Big T. Great coverage, best thing I ever did. No more 'Hi im Lara, did you says Coles?' No I said I cant use my phone! See Ya Vodafail! Never again

i have very poor reception, most of time call drop out.

I am not ina mess now! BUT!!! I joined Vodafone in July. I onformed them I needed an account where I could send TEXTS to Sri Lanka, and that there are hundreds per month. I informed them of my fiance's Phone Provider. They said that is not an issue. I got the new Sim Card, alerted all family and friends my new number. Closed my long standing account with Optus, and thought I had found the BEST phone Plan... WRONG!! The Text messages would not go through. I called Vodafone and alerted them. They then told me they do not support my fiancee's network provider, when they assured me they did. I was ANGRY.... I had signed a month by month contract for 12 months. I can't remember what happened next, but the next day I called them again. They said that my fiancee's phone provider WAS the ONLY one the covered, yet the day before I had been told conflicting stories. I was fuming. I told them to shove the SIM card up their ASS and that I would not be paying a cent for any calls I made. I then emailed headoffice and they agreed with my story and cancelled my number, but it still took over a month for them to clear the bill, which was $3-$4 dollars. The network providers we are talking about in Sri Lanka are Airtel and Dialog. I WILL NEVER USE VODAFONE AGAIN OR RECOMMEND THEM!!!

Hi,
Just got on Infinite package and sad to say that it does not work well in my apartment, to discover the only network that does not work in my house, when I contacted VF, they are not interested in my grievances and this issue affects my job as well, as I work from home as a consultant,
Somebody pls help me to get this guys to get a another tower to this area

Half the time I don't have reception even in areas where I used to be able to get reception, so making calls is a pain and I don't know what messages I am not receving. I keep seeing this 3G thing on my phone which seems to never have any reception. I don't know what it is and I don't remember asking for it? Never used to happen...

Internet service and normal reception keeps dropping out. I called up to get it sorted, i got hung up on twice then sent an sms advising me it will be sorted out soon. I still have the same problems.

I was in a 24 month contract starting 2008.. Due to poor coverage and data speeds I joined an optus contract 8 months before my vodafone contract ended.

Locked in a useless contract for the next 2 years when i can't get any coverage where i live. They failed to tell me this when i wrote my address down. Huge rip off. Can not see how they get away with it. I have complained and was told I had to pay my contract out, when they aren't providing the service i signed up for. Biggest scam artist out there. Maybe we should get a hold of ACA or today tonight then we might see some action as there seems to be alot of us

I got a Blackberry Storm on a $29 contract for 24 months, then I was offered a $10 on top of the $29 for free internet and phone calls, I thought well why not, so on the 1st June I got a Blackberry Storm paying $39 a month.

On the 10th August I got my first bill after two months, saying I owed $3000 after barley even using the Internet or phone itself, I fought Vodafone for a whole month, finally on the 21st September, Vodafone brought the debt from $3000 to $500, since then I have not paid and single cent, I thought this was odd, since then I have not even touched my phone, and on the 19th November, I got my 2nd Statement and it said I owed $1300, now that I have not touched my phone and they are still charging me, since then they have sent the debt to a debt collector and I am fighting them that I am not going to pay it, but since 3 weeks ago they stopped harassing me and now I realize that Vodafone is scared. I have been fighting this since, the Blackberry Storm is supposed to have the best reception in Townsville, 80% of the time there was no service or it was very bad.

I will go to court to shut Vodafone down it is about time people stood up to these low life scum.

Can't believe you would all whinge about Vodafone !! Trying to get a "so called" great deal but it is obvious to anyone that Vodafone does NOT have the capability of Telstra and the range so I guess you get what you pay for. Change telcos and see the great coverage you will get with Telstra. I wouldn't use Vodafone if you paid me, I want good coverage.

The biggest con I have ever been scammed into is changing to Vodafone.
Costs me more because of all the dropouts!
Discount or no discount, if a carrier promises a service and cannot deliver, they should be up front about how crappy the coverage is!
Nothings changed since 1995....:(

I have two services with this abismal company, one is a wirless broad band, that now has been replaced by another provder as i can only get decent recption on my roof or in wollongong. I also have an iphone with them and again no service at home, with the exception of my roof. Luckily i have a work mobile on telstra. I have spoken to vodafone and they advised that i should realise that the service is subject to avaliability. Which is interesting because i go to tassie reguarly to visit family and asked specifically will i get full coverage. To which they replied yes. this is because we have the dishes to run the same capacity as telstra. WHAT A CROCK, i had to use my work mobile on leave and had to pay for it.

Can't believe you would all whinge about Vodafone !! Trying to get a "so called" great deal but it is obvious to anyone that Vodafone does NOT have the capability of Telstra and the range so I guess you get what you pay for. Change telcos and see the great coverage you will get with Telstra. I wouldn't use Vodafone if you paid me, I want good coverage.

yup same as everyone else, Im starting to get right jack of Vodafone...Im not that far from Melb CBD and th reception I get is atrocious...and with the free talk time to other voda's thats a load....I have 85hrs built up yet when I try to use it, it disconnects my calls after 15mins making me use more credit to ring again, and after 15 mins it does it again..WTF???
I am seriously considering ditching this company, I joined up with my children so they can call me with their free talk time, and already 2 of my kids have opted for another comapny and have had no problems...think its time to follow them.

I HAVE BEEN TOLD THAT THREE IS BOUGHT OVER BY VODAFONE. IF THAT IS TRUE THEN I KNOW WHY THREE NETWORK IS ALWAYS A NO SERVICE ZONE. WHEN VODAFONE DOESNOT HAVE ENOUGH INFRASTRUCTURE THEN WHY DID THEY BUY THREE. THEY WERE NOT GOOD ENOUGH TO CATER VODAFONE NETWORK CUSTOMERS. HOW CAN THEY COPE WITH ADDED THREE CUSTOMERS. I OWN BUSINESS AND HAVE FOUND REALLY HARD TO MAKE BUSINESS CALLS AS ALL I SEE IS "NO SERVICE" ON MY PHONE.

Picture msgs never get recieved, dont recieve pictures msgs from people till next day. No coverage at all around Turramurra for the last 6wks. Need to reset network settings almost daily to get interent to work. Automated customer service is a fucking joke, wating to speak to operator takes to bloody long.
Charging me $2 for a paper bill is a rip off!!! If you want me to pay a bill it needs to be sent to me free of charge fuckwits.

I purchased a new 3g phone on a plan following promised greatly improved reception in my area. I live in Bucca (Near Bundaberg) In Queensland. To demonstrate the improveed coverage the sales person showed me the "pink" area on the map which indicated full coverage. The "pink" area completely surrounded where i live for at least 30 kilometers in every direction. When i received the phone I found it to be no different to my old phone which was also a Vodaphone. Several futile attempts to have anything done about by Vodaphone have left me with an expensve alarm clock. I will never ever buy Vodaphone again. If you want to contact me ozedave_2@hotmail.com.

I heard about this site on the radio this morning - reading through I see so many people experiencing the exact same problems I have - I have been with Vodafone for 3 years but in the last 5 month it has been a disaster - constant drop outs of calls, network connection errors, service not available errors - I thought is was my handset so after a long process eventually they sent "for repair" which has changed nothing. I am trying to run a small business but I get no reception or constant drop outs so it is a huge problem for me - go to the store & even they put you on hold to the customer service site for who knows how long - the result - nothing but frustration...

My phone switched itself off every time I entered my flat in McDonald Street, Potts Point, because of zero reception. Bought a new battery for the phone (at the Vodophone store!) because they told me that might help. Then I learned that Vodophone reception was zero in the entire street, not just indoors but also outdoors. Some improvements over the last weeks, I am able to make the occasional call, but call quality still not close to acceptable.