Vodafone put a default on my credit file after I had agreed with their collection agency on a repayment plan. A year after the bill was completely paid and the account cancelled, I had another call from them saying I hadn't paid my vodafone monthly bill - which was not possible at the time since I no longer had a contract with vodafone. I'm now wondering how I can get that default off. Anyone with suggestions?

Not only did it take me four days to receive a picture via txt, even though I was in the same house as the person who sent it to me but the coverage continually drops and my phone can take up to 30 mins when playing a 'share game' to send the update. I NEVER had any of this trouble with 3. I hope when Vodaphone and 3 merge that we get 3's coverage.

i finally got through to them after 29 mins and then surprise!!! the phone got disconnected... can i swear on this web site?! f&#% .. piece of sh*%

I live in Berwick and on the train not only does data drop out but also voice recepetion several times. Every second call i make they can't here me and I need to redial. So 2 connection fees. Thanks! And why, when I ring Customer Service, do I feel that they either don't get it or just don't care!

called vodafone to cancel a postpaid contract, it's taken over 25 mins on the phone and still no one pick up!

i am generally not unhappy with my 17 year experience with vodafone apart from the appalling lack of customer service by phone. lara is the most annoying and unhelpful voice on the planet. the voice recognition software does not work and getting to speak to a person is impossible. i currently have a query re my account and can't even contemplate ringing. my appeal is that vodafone ditch lara and replace her with people who can direct you to the right section to a person who can deal with the inquiry. for my landlines and internet i use westnet (iinet) and not only can you speak to someone but if they are too busy you leave a message and they ring back. amazing but obviously it is something that can be done.

I have purchased on contract 2 mobile and 1 internet plan, after being assured it would work in my area, to date I have no internet covereage, and can use my mobiles when I am on the road, some 200 metres from my home, rediculous.
Today i sent my wife to get telstra plans, so we can talk to friends and use the internet

Firstly let me say that I have been a big supporter of Vodafone for quite a few years, even converted my partner and 3 brothers to join up.
I have had an ad listed on trading post for 3 weeks with my mobile as the contact number and not one person has actually gotten through to me. Even though I have been in areas with full reception and my phone shows the same.
Everytime I try to make a call I cannot get through to anyone. I switch my phone off and on and then all these voicemail msgs come through from people trying to contact me for the ad. I am losing a lot of potential customers and sales Vodafone!!!!

To anyone who is thinking of signing with voda. Go to toyworld and get a wiggles toy phone, much cuter and just as usefull and only a one off payment. I just don't use my phone anymore, definatly not for calls, no point. How have they got away with this for so long. Thanks for making us aware of how huge this is.

I have bad and slow 3G Internet for months. It tells me I'm roaming in Melbourne city. I also have a black spot in my room in Toorak, and spend days without reception over Christmas.

Having worked for Telstra billing though, I can safely say 90% of the comments here are exactly the same type of complaints I got every single day on the phone, and think it's just part and parcel of modern telecommunications.

Hopefully this page, the reports to the TIO, and the media reports make ALL the providers wake up and hopefully even see a change in the law so people unhappy with the service can disconnect from the networks without paying ridiculous exit fees.

I am an international student and i bought a 24 month cap plan 3 months ago. Unfortunatly all my friends and family from various network in Kenya are not able to text and call me. My mother sends me texts through my brother's 3 line and my friends reply my texts through facebook. Its a nightmare and the 30 minutes wait with no solution is painfull. I hardly make domestic calls hence this line is absoluty useless to me!

I was an avid user of Vodafone in the UK for approximately 10 years with not a single problem. I moved to Australia 5years ago and continued with the Vodafone network thinking that it was one i could trust.
Whilst in the city for the first 3 years it was great.
As soon as i left the city it was shocking and through the last 2 years has gradually worsened - to the point now where:

- My calls cut out
- Some dont even connect
- Outside Melbourne is pretty much a no go zone
- Sometimes even in the city i dont have signal now
- some texts dont even make their way to me
- voicemails are sometimes received up to a week later
- And 'Lara' never puts me through to the right department without me having to try 4/5 times or more...

I know Australia is far bigger than the UK but seriously, did they not realise that when they tried to take on the beast!!?? Who is operating their strategic management of network coverage/issue resolution/customer care...
These people need to be either sacked for being incompetent or given the right amount of resource to be able to do their jobs effectively!

I'm sorry Vodafone, this loyal customer is unfortunately slipping away to one of your competitors, those who shalt not be named 'Telstra'.

Was promised perfect 3G access for mobile broadband with a usb dongle. Never got so much as a signal, canceled the contract the next day and am still receiving bills about 6 months later. I ignore them, after all what are they gonna do? cut off my service? ha ha.

I will write back with a more detailed account of my experiences with VF, but can I just say:

I HATE THAT FRIGGING IDIOT "LARA"!!!!

I am a singer and have a very clear speaking voice, with great diction, but somehow VF's automated nightmare of a system cannot understand a word I say.

GET RID OF IT!!!!!!!!!!

i hardy have any reception anymore..this time last year i was the only one in the middle of sth west vic country with reception..my calls keep dropping out/cuttingme off everytime i make a call, its annoying usually happens within the first minute then after that sometimes its ok..but still very annoying. reception is bad and i live in preston????

I have had nothing but bad reception since switching to 3, 1 year ago.

However, as of December 24th 2010, I have no 3G signal when I am at home IN NORTH FITZROY (which is close to the Melbourne CBD).

Also, my phone had been 'roaming' since the above date. I don't live in the country and my suburb is not a "high traffic area" at this time as most people are away on vacation.

They (3) have sent me on a wild goose chase and after 6-7 hours wasted trying to work out what the problem is, I still have to "wait" as the "technical people" are still on "Christmas break". I am so fed up, I want out!!!

Spent 3 days in Grampian after Christmas and had no reception for 3 days in Hall Gaps unless we went bushwalking up to the mountains. Very frustrating each time I went to Victorian countryside due to no reception in my iPhone 4. Even Optus has reception in Hall Gaps or any Victorian countryside. When I first got my iPhone 4, I did miss phone calls or voicemails from colleagues and friends. Very low reception in Doncaster, Lower Templestowe and Box Hill areas. My sister and her family members are also not happy with Vodafone reception when they have to move from 3 recently.
Hopefully Vodafone will do better in 2011.

Internet connection keeps dropping out.
It's a joke. My contract is almost over so I will be changing.

3G - nonexistent. Cannot Open Page - Safari could not open the page... Tweetdeck complains that there doesn't seem to be an internet connection... This happens every single day, in and in close proximity to Melbourne CBD.

I had to increase my phone plan just to be able to contact them, seeing as it takes at least an hour just to get from department to department and nobody seems to be able to help me anyway!

extremly bad reception an awfull internet coverage.
im on a 100 doller a month ''unlimited'' plan!
my bills has been over this 100 mark every month, altough its IMPOSSIBLE TO CALL because the only customer service rep i speak to is Lara.
if i do end up waiting 2 hours for a ''real'' person i get a stupid indian who cant help me.

I am with Crazy John's which uses the Vodafone network, I have 2 phones with them, I find at lot of areas around Melbourne I have no coverage, and a few weeks a go I had to go to Midura in Victoria overnight and I had no coverage on their network until I got into Midura, so if i had a break down on the way i had no ceverage, I should have stuck with Telstra, they have the coverage, the Vodafonenetwok very bad in a lot of areas around Melbourne and most of country Victoria.

Vodafail and 3 are the same

Does this go with 3 as well since they have some interests with them. Cause 3 is not the best either

Apart from everythinmg already mentioned I also send multiple phanton txt to people at very inconvenient times, when I am notified I try to stop the messages going and rather than delete it sends again, what the!!!!!!!!!!

I have a prepaid phone with lots of credit and have found for about a week that I cannot receive any calls as it has had restrictions placed on it. I then went to my account on the internet and found that my Username has been disabled. I have tried on numerous occasions to ring Customer Service and have had to hang up as spending over 30 minutes trying to get through to Customer Service is not my idea of having a happy holiday. This is very annoying as I cannot seem to get a response from Vodaphone.

Service in my area dropped off severely around 8th, 9th of December 2010, improved a week later but still only about 50% of what it had been. Would it be possible to form a list of recent date related problems?

when i make a call i have thirty seconds then the call fails to make a 5 minute call i have to call back sometimes 15 times or over... I now have a new job and need my phone 24/7 Im on call. I have had to go on a telstra plan aswell so now i am paying off two plans with vodafone and a telstra because i am stuck in vodafone... I have been totally stressed out over this service... each time i have made my numerous amount of calls to get one sentence in i print screen. Vodafone dont care i have called them and they dont care. This isnt what i signed up for.. my phones are needed for work and I am now paying over $300 a month because they cant provide a service.. I hope someone can do something because they are breaching there end of a contract. If we dont pay they are fast to penalise us saying we breech our part of a contract.. but why is it ok for there service not to work and they get away with it...

I live in Preston - 9kms from the CBD in Melbourne. I have to sit beside a particular wall in my house to get reception, and even then experience multiple drop outs per call. If I have a long call e.g. to my parents - I have experienced up to 8 drop outs over the course of 40 minutes. Also, sometimes I don't get voicemails for a couple of days. It is killing me.

for 12 months they have put me on a contract for a phone i didnt have so therefore been paying double with NO reimburement... thanks vodafone

I've already expressed my views on my issues in Brisbane (my home town), but just had to express my disgust at the coverage in Melbourne!

Just spent a week there and the coverage was AWFUL! Took almost an hour to download a single email. Was going to call and complain, but I knew the call would drop out before I made it to the head of the que

bought a Vodaphone BB USB modem for travelling. Checked coverage for my destination which claimed to be fine, but its not. Drops out a lot, flaps a lot between 3G & HSDPA; and at times the modem takes forever to be recognised by the computer. Really just not reliable enough for regular use. Pity.

Only been with vodafone for 2 months. Have had to call customer support for porting issues and billing issues about 10 times. Previously I was with Optus, Soul, and TPG mobile. I hardly ever had to call them.

The network is likewise poor. In Metropolitan Melbourne, the coverage is patchy and unacceptable for such a large telco.

started in nov 2010 got a call from vodafone."do you know that 3 & vodafone have merged giving us the best coverage & by the way your contract is up on 3". It all went down hill from there.I was told that all people on 3 network will all switch over to vodafone network.All new to me just a simple plumber! "Would you like to start a new contract".Worst thing i could have said "Yes". This started events that i have just now recovered.Without sigining anything or reading/accepting product statement,was sent a box which should have had 2 phones&2net sticks (Wrong).Only 1 phone came& 2 sticks & delivery docket from vodafone corprate .Which had no contact phone number.Thinking that i would be contacted, the box sat on the bentch waiting for this to happen for 2 weeks.1/12/2010 6:00am turn alarm of on phone.No coverage check sim,i had been automaticly switched to vodafone overnight on warning no call.Very pissed trying to run a plumbing business in dec/xmas time with no phone thank you vadafone!!!!! With coutless calls to inda & countless trips to the local vodafone store & days of lost work. I was put back on my old plan 24/12/2010. Ps-The 2nd phone turned up on 23/12/2010 but still waiting for the bag to arrive to send it all back.One more thing, while on the vodafone network all be it brief. I did a job for my father at lake eppaloch which was very peacefull as nobody could reach me for two days i was lucky no accidents thanks vodafone for the best coverage! It was like being back in the stone age! All i can say is i am glad to be FREE/CUTLOOSE from vodafail

I have a business in the middle of south yarra! One of Melbournes most populated suburbs.... guess what, 1-2bars (only if I turn my 3g off). With 3g no service. I live in Toorak, another innercity suburb. In my lounge.. no service, in my office... no service! I recently went on holidays in Gold Coast (Surfers Paradise!) again very central location.... no service, no data! I have lost over a doz important business calls/new clients over the past 2 weeks due to this useless company! How can I get out of my contract? I have 6 months to go and I will be moving to Telstra even if it costs me an extra couple of dollars a month (it beats losing tens of thousands in business loss over the past 2 weeks). Will vodafone reimburse the potential loss of busines I have realised over the past 2 weeks? I doubt it.. they cant even get their network to function... I am so angry with Vodafail... We are living in a world where you dont even think to check your service bar when travelling in metro areas. Mobile phones are now relied upon for personal and business use ( the same way a wrist watch became reliable 100s of years ago.. what would you think if your wrist watch would stop working every day and you would be late for important meetings? You would stop to rely on it!) This should not be happening to the mobile phone industry and its vodafone alone that is failing the entire industry!

Managing a retail store it is essential that i have a usable mobile phone...i actually thought my handset was faulty after hundreds of calls failed...realising it was the network i attempted to contact vodaphone several times with no success...

My phone keeps cutting out and I have to constantly call back every time I make or receive a call. It is frustrating to have "full reception and 3G" however there actually is not service. There are dozens of reasons why I would never recommend Vodafone. I have been saying for weeks I will contact the Ombudsman and I definately will now.

I'm new with Vodafone, I use it because there's a new Vodafone outlet in my campus. I was traveling from Melbourne to Albury, most of the way there's almost no service. I couldn't send any message, not to mention make a call, when others could. It was frustrating, since I could not contact my husband.
The internet connection also very upsetting, unstable, constantly on and off. Now, I can't even check my balance, how can I control my usage..

I have been a 3 customer for over a year and since they merged with Vodaphone I have to walk out to my driveway for reception. I guess im getting exercise huh? Anyway this sux, my phone bill was $200 more in the last two months from all the people I have to ring back due to drop outs

Yet again in Echuca the signal is off then on, and has been all day. Thank you Vodafone for your fantastic upgraded 3G network here.

Accepted contract because the coverage map said the coverage was full 3G in my home. The coverage is 3G, when I get reception (which is rare). I am frustrated that the coverage map was misleading, now I can't accept calls on my mobile (if they come through) as it is embarrassing when they drop out halfway through.

Phone was for my 13 year old son for xmas. he was very excited xmas morning with a list of his friends numbers ready to go. no service in our area, was told there was when i bought it. Very upset boy xmas day. very very angry mother
no satisfaction with calling vodaphone. not worth taking phone back to shop as its 4 hour round trip. Since bought him telstra phone, works perfectly

Extremely poor internet connection-constantly cutting off. Customer service is appalling. Have waited on the customer service line for hours at a time and then just been cut off without any contact. If I can get through to someone they pass me from person to person and then hang up when I tell them there is some problem. Customer service officers have been rude and aggressive.

Accepted contract because the coverage map said the coverage was full 3G in my home. The coverage is 3G, when I get reception (which is rare). I am frustrated that the coverage map was misleading, now I can't accept calls on my mobile (if they come through) as it is embarrassing when they drop out halfway through.

my name is chris and i am from seymour in victoria i just recently bought my first laptop and i was looking forward to using my vodafone prepaid stick 3g though on my attempts to use it over 3 nights i discovered i had no or unreliable reception.
this is my 2nd attempt at using vodafone products as i am wanting something different to telstra though unfortunately i am going to have to use them yuk!!!!

I'm not with Vodafone, but I'm with 3 which is basically Vodafone anyway. VHA is the crappest telecommunications company in Australia. The coverage around Doreen, VIC is very poor. I get little to no coverage. I don't even get emergency calls. VHA better get their game together and start helping their customers. I sat on the phone for about 3 hours trying to find out why my iPad Mobile Broadband wasn't working. It took them 3 hours to find out that it wasn't working in my area. So I went to Telstra and bought iPad mobile broadband from them. There coverage in my area is EXCELLENT!!!! I am switching to Telstra right now!!!!! DONT TRUST VODAFONE OR 3!!!!

- failed calls
- missed calls without the phone even ringing
- partially received text msgs, some take hours or days to fully receive
- crazy phone bills (a month of making a number of international calls cost me less than a month of normal use!?)
- terrible reception, drop outs in my home (2km from melbourne cbd)
- slow internet

I won't repeat my own horror stories - its been done by another 9,949 users; i won't, however, forget the time I tried to call my VF mobile to test the audio conf in a business meeting only for it to hit voicemail. fail. made VF look bad. made me look bad for choosing VF. i had 5 bars reception. i was in the CBD. i couldn't believe it...

VF only has itself to blame for its current predicament. Its not the fault of the india call centre or some ops manager in the XYZ office. the current issues are a direct consequences of decisions approved by the highest levels of VHA management - CEO and directors included. It is a story of greed gone too far.

The mobile telephony business has very high fixed costs (network construction, fixed headcount) but low variable costs (each new customer costs VHA virtually nothing except for initial acquisition costs & handset subsidy). Every new customer is pure profit from a network perspective. But there is a limit; at some point, the network becomes saturated and substantial new investment is required.

What VF did...was to misprice their offering. In the pursuit of profit, they tried to play a market share game by discounting. infinity plans for $45 w/ more data than most would need. fail. this is business 101. one can play this game if they have lots of surplus capacity but VF clearly don't. Same trap as optus in 2008 as pointed out in delimiter. VF, don't blame smartphones. blame yourself for offering every person and their dog 2GB, 4GB or unlimited data. if its costs 100s of millions to expand the network - than maybe you're mispriced??

They say you get what you pay for. I think it may be ok for VF to deliver medicore voice/data quality given the pricing. But when no voice/data is actually delivered, than no pricing is appropriate......

i have a mobile broadband contract with vodaphone. i travel alot for work and need a reliable service. i NEVER have more than 2 bars of service and it drops in and out all the time. i called vodaphone and all they did is check my connection speed... i need a better service but haven't contacted vodaphone again as got nowhere last time... where do i go to get help or compensation? its a 2 year contract that ends in august 2011.. if i look up there service map i should have excellent service every where.

Gone to the country for a holiday and my sisters who are with Optus and Three get reception, her boyfriend who is with Telstra also gets reception, everyone except me who is with vodafone... not happy

well I cant rec, answer, text, call nor use my new iphone as originally intended as a phone, its now a carefully placed paper weight. I miss calls, dont get messages I can go from 1 bar of service to none fofr prolonged periods then all of a sudden i can send one text and its gone again... I HATE you vodafail...wished I have NEVER signed on with you.

I have been fighting with vodafone since October 18th, 2010. they charged me twice ($49 pre-paid) and are denying to have done it, despite my bank records proving otherwise.

Since then I have been emailing back and forth, as actually speaking to someone on the phone proved close to impossible.
I recieved an email stating that since they had not had a responce from me within the past 162 (approx) hours and they will be closing the "case" and marking it as "solved".
To which I wrote back CLEARLY stating that this was not solved and that I had been too busy to deal with the issue at that exact time. Bully tactics.

As this is the second time this has happened, I have left them for optus.

I am frustrated to say the least and just want the whole matter sorted as soon as possible.
The whole thing has been rediculous.

i cant receive call while my fone in my pocket. sometime trying to call oversea is just impossible.

Recieved a new phone was unable to use my 3g.called up vodafone 3 times absolutely no help went into my local vodafone store did a simple sim change and it works... So what am I to pay for the 3 weeks that I was unable to use my full vodafone service? What a joke!

I'm a contractor who works one day pre week at a desk in a building in the city. I cannot receive mobile phone coverage while sitting at my desk for this one day per week. All other workers around me (ie those not with Vodaphone)receive mobile phone coverage. This means I cannot receive or make phone calls for around 20% of my working week which is a significant impost. Stuck on a 2 yr contract.

I signed up to a Vodafone mobile and USB modem more than 2 years ago while living in Melbournes southeast suburbs and Toorak close to the CBD...service in these areas is good. I now live in Briar Hill (post code 3088) between Greensborough and Eltham. Vodafone signal strength is very low, only 1 bar on 3G and 2G services. I cannot even send small emails through my USB modem internet service. I complained to Vodafone on numerous occasions. Each time tthey said Briar Hill has full 3G coverage, they eventually send technicicans to check the signal in my area and rang me back to say all is fine. I continued to call Vodafone customer service and was finally told Vodafone could not guarantee full coverage and service because I had moved address...but hang on its a "mobile" service. The service should be the same regardless of your location within Melbourne city boundaries and they never told me that when I took out the contract.

Okay.. where do i start. Been with Vodafail for just under one year. Got myself $110 + Insurance unlimited cap on a Blackberry Bold 9000 for business use. Being a Mortgage Broker, my phone is is critical to my livelihood. Now i had cut outs during calls to clients, receiving important emails/messages days late and to top that the blackberry went crazy after a month and the shut down and never turned on...GREAT !!!

Sent the phone to vodafone repair.3 MONTHS later,Blackberry is back... two months later...Phone goes Faulty. Found out from Vodafone that they never repaired the phone and gave me a new Blackberry. 3 Months for a new phone and it's FAULTY too.

Then Moved to Nokia N97 Mini...Same deal. Same Excuse "We acquired 3 and undergoing tower upgrades to better our services" BULLSHIT !!!
2 Months later...Oh Great.... Another Faulty Phone.
Spoke to the head KINGPIN(So they say)Robert from loyalty team. Let's just say i kept him up that night.. CRYING.

One month later got my third phone Nokia X6 seemed like this was the one, was i wrong. I was barely able to make calls from the CBD. Shortly after i dropped my phone and cracked the screen. Got in touch with the Vodafail Insurance.

I was told in the store where i brought my phone that if i made a claim i could upgrade to the phone of my choice. Insurance said i was covered for $1,200.00 but they can't give me the iphone 4.
Why is the iphone worth more the that?
NO... but we can only give you the same phone (Nokia X6)... Plus it's going to cost you $150.00 excess.

SO YOU ARE COVERING ME UP TO $1,200.00 BUT WON'T GIVE ME IPHONE WHICH IS WORTH 600-800 AND YOU WANT ME TO PAY $150 EXCESS... WHAT THE FUCK FOR I SMASHED MY PHONE NOT MY CAR.

Never enough coverage for basic websites to load... In geelong victorias 2nd largest city... Fail.
Not having any coverage for three days solid and being told it is a sim card issue repeatedly. Then both phone start working suddenly... Fail.
Having to use wifi just to load this site... Fail

croydon south,internet signal tells me ,very good ,guess what nothing happens can not open any pages this goes for hours. mobile phone,no calls in no calls out.have we got a federal communications minister,I think his name is conroy,another one of these blood sucking parasites,problem on the payola from vodafail

I signed onto a contract for my mobile (paying exactly double what I had previously on pre-paid) only to find my Balwyn North home had zero reception for all 3 of our vodafone serviced mobiles, nor my partners internet key. We were constantly going to cafes nearer the city, driving up the road with laptops and phones to make calls or do business online. We were told by vodafone we needed to get a booster, as we lived on a hill (??!) however this dismal inconvenience continued when we moved to Edithvale. I recently purchased an internet key in Frankston (why oh why??!!) thinking as it was a mini city there would surely be a tower nearer... aaa nope. It had just been removed. When I went back to the store to attempt a refund, I was re-directed to the ombudsman, as they had to go through the same channels as myself when making service enquiries. I feel vodafone even SELLING their kits in an unserviced area is FRAUD. I had to 'hand- in' an online assignment recently, and couldn't get any bars on my laptop to send it in. I ended up driving around desperately for an hour trying to find reception, and when I'd finally driven halfway to the city, (checking the bars on my laptop all the way)it was already too late, and I lost 10% off my mark. On Boxing Day, I had an online exam for the same subject, and my internet connection dropped out for 20min of the allocated 60min I had to complete the exam. I didn't finish the exam. I currently have zero reception inside my home (as usual) and only switch my phone on when I go out to avoid frustration. I've written to the ombudsman regarding both issues, but cannot do anything about lost marks. Inconvenience and frustration from a basic communication service supposed to make my life EASIER!! My relationship with vodafone ends with my contract this month. Biggest waste of $.

Started off my hassles in the UK when I was trying to end my contract as we were emigrating to Oz. Sent them a letter as per website, they must have received as they sent letter back, but trying to actually PAY the bill was another story. After numerous calls from UK and Oz to their call centre I think I have paid it off, after being transferred round the houses when I eventually managed to get thru the automated section. Don't know and don't care.
Then ordered an iPhone from Voda AUS. Website wouldn't operated order button on first 2 attempts. Then when I did order it kept changing pages on me and wouldn't let me go back and edit info so I wasn't sure I had ordered. Husband rang call centre to chase - was on hold for 50 mins, transferred between departments until he made one lad look at his screen. Phone was on order and HAS arrived. Miracle!
Coverage pretty crap - keep losing 3G which makes accessing internet and messaging a real pain. I have to keep on resending until it picks up long enough to work. Very poor signal in house now - often 1 bar - luckily I've linked to my wireless.
However, husband's experience with other networks no better so (shrug).

I am on a wireless internet plan with Vodafailed and i have NEVER had more then two bars of reception, it drops out every 5 mins and just will not connect sometimes! I went in store to discuss it and they didn't want to know about me and reffered me to their help line. How can a basic wireless network to operate in the middle of suburbia? It is pathetic!

One would hope that Vodafone (and other large companies) have learnt from this monumental PR disaster. In the text books that will be written about this episode Vodaphone will be used as example of Exactly How Not To Respond To major technical problems with service delivery.

The woeful network problems from black spits to dropouts, billing issues and customers being locked out would be bad enough in isolation. But what has made this situation ten fold worse is the way they failed to 1/ initially listen to the flood of complaints and 2/ respond to these legitimate concerns.

How did it come to this. I'm convinced that the out sourcing of their call centres meant that they lost that crucial direct connection to their customers. If the customer team had been kept in house I'm sure the avalanche of complaints would have been brought to the attention of senior management much sooner, well before the need for a web site like this became overwhelming.

Vodafone only have themselves to blame.

I signed up to vodafone in august. So far i have had 4 sim replacements to try and fix the problem of no reception. I had my phone replaced.I was told that would fix the problem. So now i have a new phone and still no reception. Also i have been told there is a vodafone tower 4 streets away from my house so i should have reception. But when i try to make a call i have no reception!!!! So my phone is now a $ 49 a month paper weight.

I have been with vodafone for about 4 months now and have had alot of problems with my mobile broaband. After the first two weeks my USB modem stoped working, turned out to be faulty so they sent me another after a week with the new modem it stoped working again after that i gave up and didnt use my internet for 2 months and started using it at the start of december, well since then i have had nothing but problems with the network, not been able to connect to the network half the time or the signal drops out on me while on the net then not been able to get on for hours. not only that i recieved my bill yesterday not only to find out that they have charged me for the 2 months that i didnt use my internet after i had said to them i hadnt been using it and was going to be sorted out. Don't like calling them after waiting 45 minutes last time i called.

Regardless of drop-outs and poor reception how bad is the vodafone web site if you are trying to check your account or useage. 4 days not available NOT GOOD ENOUGH.

i have sent many messages to here and overseas and it has been 2 days and it still has not been delivered, the network coverage fails in most of the areas and the call suddenly drops out whilst talking

On hour on hold and still waiting.... I guess it is New Years Day, but COME ON!!!

I stupidly swapped to Vodafone after being a 3 customer with no reception in my home in metro Melbourne, thinking my endless reception issues would go away. I was told that since 3 and Vodafone are now 1, this would be the only way I could cancel my contract without paying a fee (which makes no sense, as I was paying for a service that was never provided), I was also assured many times that even though there the same company the operate out of different phone towers and my area was not a blackspot with Vodafone, and no blackspot = no reception issues. FAIL!!
I have no service whatsoever at my workplace (same area) and my Internet NEVER EVER works, unless ofcourse I am at home using my wireless Internet, where's my 2GB of data? Why can't I use it? And why-oh-why am I still being forced to pay for it?!
Ridiculous! Rule out Vodafone and rule out 3 for your next service providers, as not only is there service non existent but there customer services sucks just as hard!

Living in metro Melbourne, people are constantly telling me that they call me but it never rings...always goes directly to voicemail (which i then don't receive.) I rarely, if ever, have more than one bar of reception when I'm inside ANY building...18 months of contract left. Bah.

After waiting on hold for over 30 mins to speak to a customer service rep, the call dropped out. The same exact thing happen again two times after that. After an hour and a half i finally got to speak to a customer service rep, but i could not understand a thing they were saying due to their thick accent and poor english. they clearly could not understand a thing i was saying either, so i politely ended the call and just gave up. Thanks for stealing 2 hours of my day again Vodafone. Your customer service is embarrassinly bad - the worst i've ever encountered.

No reception, constant call drops out, calls going straight to voicemail, voicemails taking hours to come through, waiting waiting waiting for internet pages to load.... im wasting my life looking at the spinning loady-thing!
Also MMS are taking 1-2 days to send and receive.

Been trying to send 1 SMS for the past 10 mins, its 3:51pm.
Terrible..

my phone drops out of reception every ten minutes, since being with vodaphone iv had to replace numbers and phones every 2 weeks cos nothing saves, my internet connections don't exist unless i turn the phone off and on twice. none of my photos or data saves to the phone, my credit gets taken even when im still in the use by date i cannot make calls to anybody on vodaphone because it charges my normal credit not vodaphone money. im sick of fixing the phone and just want the company to know that every time this happens i get more frustrated and will be changing to a better company.

I was trying to locate my mobile ph in my house so I tried calling it from my landline. I called it 3 times, each time it said the mobile was off, which it wasn't! Once i found the mobile, it said I had 3 bars of service so I tried calling it again from my husband's phone, it said the mobile was off too. Tried again 20 minutes later, mobile working fine. Similar situations have occurred several times in the last 6 months.

cant call or recive calls from my house or surrounding area
messages come a day late, we have internet with them and havent been able to use it
Thanks vodafone havent been able to contact my family all xmass

Signed up to Vodafone on a 24 month contract with 2 phones the lady at the store told us we would have full 3G mobile reception,What a load of Bull*****
Contacted vodafone to let them know,we just get sent around the whole company and the problems doesnt get fixed.Im out of ideas,please help

Constant failed reception, Internet dropouts, delayed sent messages, delayed received messages, delayed voicemail, incorrect account balance bills, overcharging, incompetent customer service. I have had people try to ring my mobile and it will go straight through to message bank, my phone won't even ring and it will have full reception. Vodafone is an embarrassment to themselves and will no longer benefit from my customer loyalty. Nor anyone else's if I can help it.

I have been with with vodaphone about 10 months. I travel for work and have constant service dropouts all over Melbourne (every few minites sometimes).Very rarely can i make a call of over 5 mins without having to redial.Customers trying to call me get service turned off messages. Around June 2010 we lost all service within around a 10 km radius to the Hallam area for around 2-3 weeks. Vodaphone said no known issues Sometimes have better reception on 2G but it is supposed to be a 3G service.

I have come cross from Telstra to vodafone since they put a vodafone sim to my mobile i have lost half of my contacts and i don't have a good coverage no one can call me my friends and family thinks that my mobile is swiched off.... my mobile is on 24/7 but i can't contact anyone and no one can contact me.... sometimes while i am talking it drops off. it is very painfull....

I signed up to a mobile broadband plan, was told that my address could recieve 3g. Got my USB 1 week later, no reception at all. Made over 30 calls to vodafone, got hung up on many times was never rude to them they just didn't want to deal with my problem. Spent over 6 hours on hold, was promised calls back by supervisor never happened. Tryed for over a month to cancel my broadband plan, was promised 6 months free broadband, $20 credit for my troubles and told were upgrading service give them 48hrs. Still not fixed. Promised free modem within 5 days, two weeks later still waiting. Phoned again to see what the problem is and was told was nothing on the system about a modem being sent out. Was lied to again. Today I phoned to cancel and was told give us three months as we are fixing the network, I told them no way it's been over a month of being stuffed around. Was told if I didn't transfer to another persons name that I would have a disconection fee as I signed the contract only a month ago. So anoyed right now. After driving 900ks to nsw from vic I finaly got reception in dubbo.

At my current residential location I used to be able to get onto the net via my F480 with no trouble at all. Over the last 4-5 months, trying to get onto the net has been just about inmpossible. The only time I can get on is about 5.30am.

I am so sick a tired of trying to deal with this company!!! After being with a different service provider for over 10 years I approached DUDphone & was informed by the sales attendants at Crazy John's in Ballarat that the coverage was excellent in this area, and they further stated that coverage would be even better in the up coming months as a new tower was going up in Daylesford. In my profession I rely HEAVILY on my mobile phone & this was a crucial factor when changing service providers. (Wasn't I an idiot). It clearly states in my contract, "I have discussed and understand Network Coverage provided in the areas I require usage."

Service and coverage have provided a headache since day 1 although I persisted for quite some time. However, of late, the persistant dropping out of phone calls, colleagues telling me they have been trying to ring me and getting a recorded message that the phone is not in a service area. People ringing my wife's mobile (optus!!!) while she is working beside me because they wish to speak to me but can't get through to my phone, receiving text messages 24hours after they have been sent. To send a message from my home, which is 1.5km from the vodaphone shop, I have to walk around the house trying to find reception like it was way back in the early 1990's!!!

I made a complaint in October 2010 and was told I haven't complained enough and that they would send me a new sim card! Guess what?? No improvement at all!!

I rang again of on friday the 17th of December at my wits end and after hearing through the media that vodaphone was having to release customers from their contracts due to poor service and coverage. Whilst on the phone to customer service they had to ring me back three times due to the call dropping out. They finally put me through to accounts who were in the process of trying to tell me that I would have to pay for the termination of my contract when the phone call dropped out again. Within minutes it became clear that they had disconnected me, No phone call to tell me what was going on. At that point I rang back and after a 40 minute wait was told that my account was terminated and inactive, no discussion of fees.

I have since connected gone back to my old service provider but they have locked my iphone.

I also want an explanation as to a text I received in the last few days stating that I owe vodaphone an early contract payout sum

I would not have asked to get out of the contract a couple of months early if they had have met their part of the contract. Vodaphones service and coverage has been absolutely appalling and Vodaphone have failed miserably at fulfilling their part of the contract. I was a loyal customer to Vodaphone up till this point but given the poor service and failure on the part of Vodaphone, I fail to see how in good conscience they would seek monetary renumeration for the early termination of my contract.

Well,
Vodafone completely failed. I complained. They didn't fix the problem but they DID give me a credit.
An "Extra" credit. What is that worth? NOTHING!
Can I use it to recharge my account? NOPE
Can I use it to download something? NOPE
What's it good for? ? ? ? ?
NOTHING I have ever or will ever be interested in.

Vodafone has again MISLEAD me and provided THE EXACT OPPOSITE OF CUSTOMER SERVICE.

Vodafone treats you with contempt.
Vodafone is not interested in your problems.
Vodafone will not help you in the future.

Calls dropping out, reception issues, poor data performance. I have never experienced worse service from any other telco to date.

The website does not work. I have been trying for weeks now to order a phone on-line and you can't add anything to your basket. Bad luck Vodafone- you lose a customer!

in one tried conversation tonight we had 7 drop outs in 10 ninutes. Not to mention the numerous drop outs while trying to do on line shopping last night took 2hrs and i was just adding and deducting a few things. Not impressed.........

No mess they have been great so leave them alone

I have been with vodafone for a couple of years now (24 month contract).
Regularly I have no service in the CBD and inner city suburbs; calls will go straight to my voicemail and often I will not receive the voicemail for a number of hours or days.
Furthermore, whenever I try to contact Vodafone customer service, I am often left on the phone for at leat 30 mins and sometimes my call drops out at the customer service end.
To make matters worse, the internet on my iPhone is extraordinary slow.

Anyone know what the reception is like in Gippsland (yarram, morwell, max creek) & rural victoria (like bacchus marsh, melton,ballan) ?? #vodafail or does it actually voda-work???

Keep getting cut off, next to NO reception in and around home in Brunswick or half of Melbourne whilst out and about!! Whenever someone calls OR i call them it is typical that we'll be cut off at least twice each call. Spent 4.5 hrs on the phone about 2 weeks ago complaining about this stuff - kept getting call dropping out whilst on hold and they wouldn't even call me back and I had to keep calling back.

my fone is a LG KM570 i have,problem where the fone is on seems 2be working and when i try 2 make a call no sound nuthing.I then have 2 turn my fone off then on again and fone works fine again untill it decides 2 do it again.Nice one vodafone fix the problem for iam goin with optus or telstra

my fone is a LG KM570 i have,problem where the fone is on seems 2be working and when i try 2 make a call no sound nuthing.I then have 2 turn my fone off then on again and fone works fine again untill it decides 2 do it again.Nice one vodafone fix the problem for iam goin with optus or telstra

Calls fail all the time, terrible reception and Internet is so slow even with full 3G!!!

I am half way through a contract with an iPhone 3GS. I currently live 10km from the Melbourne CBD, and while I sit at my PC sharing my pain - I have no service...

i joined vodafone one back and i was not able to register my self after calling multi times to Vodafone CSR. it took week and half to setup my online account but service is worst then ever. either it doesn't download or it doesn't let me browse the webpages. i dont know what to do coz i m locked in 12 months contract....please help

Vodafone is S**T i am in the CBD in VIC and i get one (1) bar to None (0).

i cant get one when i want. other times its sooooooooooo slow i can walk faster.
i thought vodafone would be good but i think i was very wrong.